Ealing, Hillingdon and Hounslow Care Directory 2018
Your local guide to care homes, homecare agencies and care and support services in the Ealing, Hillingdon and Hounslow borough areas KENILWORTH NURSING HOME & RAINBOW LODGE NURSING HOME Kenilworth Nursing Home and Rainbow Lodge Nursing Home are two Some of the facilities the homes have to offer are: delightful Victorian period homes located in the quiet suburban tranquillity • Both homes CQC rated Good of Ealing. Kenilworth offers nursing care to 33 people who are experiencing • En-suite facilities available in both homes mental health problems, dementia/alzheimers and those with all types of challenging behaviour. Rainbow Lodge offers 15 places to young people • Visiting chiropodist, hairdresser, GP and clergy who require care for mental health problems in a nursing environment. Both • Regular entertainments homes cater for people with challenging behaviour. • Special diets catered for • Serene and picturesque gardens Within easy reach of the greenery of Ealing Common, our homes are • Short Stay and Respite Care nonetheless ideally located for all transport links and the lively town centre. • Visitors welcome Both homes have single and double room facilities as well as spacious and • Passenger lift at Kenilworth Nursing Home comfortable living areas – Kenilworth has 3 lounges. We also provide 24 We would be very pleased to have the opportunity to tell you more about hour RMN Qualified Nursing Cover to ensure your loved ones get the Kenilworth and Rainbow Lodge Nursing Homes, so for further information or attention they need. Kenilworth Nursing Home also benefits from RGN to arrange a visit contact us now and ask for the Manager, Mr Chris Gopaul cover for added peace of mind. BSc (Hons), RMN, RGN or Seleena Gopaul (MSc Business Management)
KENILWORTH NURSING HOME RAINBOW LODGE NURSING HOME 26/28 Kenilworth Road, Ealing, London W5 3UH 14 Madeley Road, Ealing, London W5 2LH Tel: 020 8567 1414 Tel: 020 8991 5060 Fax: 020 8567 1052 Fax: 020 8567 1052 Email: [email protected] Email: [email protected] LUXURY LIVING & EXCEPTIONAL CARE IN HILLINGDON
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1 Contents
Introduction 4 Assessing your care and support needs 6 What are the national eligibility criteria for care and support? · Needs assessments and local authority funding · Care and support plans Reviews of your care plan 7 Challenging your care plan Financial assessment for care and support services 8 Capital, deprivation of capital and notional capital · Top-ups and choice of services Direct payments and personal budgets 9 Why choose a direct payment? · Who can have direct payments? Managing direct payments 10 Care homes · Personal care or nursing care? Choice of care home 11 Choosing a care home if you’re funding your own care · Choosing a care home if you’re having care provided by the local authority · Tips on choosing a care home If you move into a care home 12 Rights of care home residents · Care services in your home Independent homecare agencies 13 We gratefully acknowledge the support Hiring a personal assistant · Homecare from charities · Making a complaint · of the firms whose advertisements Complaints about assessments appear on these pages. As a reciprocal Taking your complaint further 14 gesture we have pleasure in drawing the Complaints about care homes or care services · Care home and care services attention of our readers to their regulation · Local authority complaints · Who to complain to if you’re paying for your own care · Complaints about abuse or neglect announcements. It is necessary however for it to be made clear that, Useful contacts 15 whilst every care has been taken in The Directory: compiling this publication and the Ealing homes for older people 18 statements it contains, the Publisher Ealing homes for people with learning disabilities 21 cannot accept responsibility for any Ealing homes for people with mental health problems 22 inaccuracies, or for the products or Ealing nursing homes 24 services advertised. Hillingdon homes for older people 26 Hillingdon homes for people with learning disabilities 28 Hillingdon homes for people with mental health problems 28 Compiled and edited by Peter Devall and Sherie Pulido Hillingdon nursing homes 29 Published by London Care Directories, Hounslow homes for older people 31 162 Leicester Road, Barnet, Herts EN5 5DS. Tel: 020 8364 8428. Hounslow homes for people with learning disabilities 31 Email: [email protected]. Hounslow homes for people with mental health problems 32 Website: www.londoncaredirectories.co.uk. Hounslow nursing homes 33 Copyright London Care Directories 2018© Homecare agencies in Ealing, Hillingdon and Hounslow 34 2
We are able to help you with most legal matters · Probate & Estate administration · Inheritance Tax · Wills Regulated by the Solicitors Regulation Authority ·Trusts No: 00053380 · Lasting Powers of Attorney ·Court of Protection · Elderly Client Law · Sale Mortgaging & Gifting of Property Web: www.edclord.com Help & advice · Residential/Commercial Conveyancing Tel: 020 8848 9988 for older clients ·Dispute Resolution Email: [email protected] EDC Lord & Co Link House 1200 Uxbridge Road Hayes Middlesex UB4 8JD
Quality care and companionship in the comfort of your own home Right at Home provides professional personal care when you or a loved one need it most. Our local team of friendly, reliable carers specialise in assisting people who may need a helping hand with To find out how we can day-to-day tasks in their own home. care for you or your family From as little as one hour a day to 24 hours, seven Phone 020 8432 9788 days a week, your choice of care is available as and when you need it. www.rightathomeuk.com/ ealingandhounslow Our services include: [email protected] • Help with washing, dressing • Companionship The Mille, 1000 Great West Road, and personal care • Meal preparation Specialist care for people with Brentford TW8 9DW • Light housekeeping • Transportation and errands Alzheimer’s, dementia and other • Medication reminders • Managed live-in care neurological conditions and much Each Right at Home office is independently owned and • Post-operative support • Hospital to home more... operated. Registered with the Care Quality Commission. CQC Rated ‘Outstanding#’ for being ‘Responsive’
3 Welcome to the Ealing, Hillingdon and Hounslow care directory 2018
Choosing a care service is a major life decision, and so this Directory is designed to help you and your family make the best choice to meet your needs. It gives you up to date information on registered residential and nursing homes and local home care agencies along with contacts and information about services for people who are looking for a care service in the Ealing, Hillingdon and Hounslow area’s, either for themselves, or a relative or friend. It aims to give guidance and information on choosing a home or a care agency, and contains detailed information and advice on care provision locally. For care homes, as well as basic information such as contact details (including website or email addresses), ownership and the number of registered places at each location, the publisher has undertaken a research project to establish specific details on the facilities available. These include such things as, whether the home offers rooms with responsibility for any errors. The information in this guide is en-suite facilities, if there is a passenger lift and/or stair lift relevant to all people in need of care, whatever the disability and is respite care offered. For homecare agencies we or problem that has led them to need support, and we hope provide a comprehensive list of local providers with detailed you find it helpful. contact information. Should you have any comments on either the content or The Directory also features extensive and informative the design of this Directory please contact: articles on how to go about choosing and making care provision. All homes and agencies listed in this Directory are registered with and regularly inspected by the Care Quality London Care Directories, Commission (CQC). For more information on the CQC and 162 Leicester Road, Barnet, Herts EN5 5DS Tel: 020 8364 8428 their role please visit their website: www.cqc.org.uk Email: [email protected] As publishers of this Directory we have a policy of not The Ealing, Hillingdon and Hounslow Care Directory is also available to recommending any particular home or care agency or accept view and download from our website: www.londoncaredirectories.co.uk
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 4 9 Palliative Care Home Care 9 Respite Care 9 Companionship Trustworthy daytime, 9 Personal Assistance overnight & live-in care, with a 9 Household Help 9 Transport 99% satisfaction rate. 9 Private Nursing Contact us on 0203 034 4769 or visit 9 Medicine Delivery our website ceracare.co.uk
Paramount Our conviction is that in spite of illness or Options specialises age, everyone should live a fulfilled life. in providing the Services include: • 24hr live-in care highest quality • Bathing, showering, getting up and going to bed, home care services dressing and undressing • Meals, medication, housework and incontinence to older people, management people with • Shopping, companionship, escort service and community access mental health • All staff vetted, CRB/DBS checked and trained to problems, people the highest standard. with sensory loss and the physically disabled in their own homes.
Paramount Options Ltd, Suite 615, Crown House, North Circular Road, Park Royal, London NW10 7PN Tel: 020 8838 5929 • Email: [email protected] • Mobile: 07427 370100 • www.paramountoptions.co.uk
5 This Directory is a guide is for people • make them unable to achieve two or more specified who have care and support needs, outcomes • as a result of being unable to meet these outcomes, there their carer’s and people who are is likely to be a significant impact on the adult’s wellbeing planning for their future care needs. An adult’s needs are only eligible where they meet all three of these conditions.
Care and support services, also known as social care Needs assessments and local authority funding services, help people who are in need of practical support The first step will be to draw up a care and support plan, due to illness, disability, old age or a low income. Social care or in the case of a carer with eligible needs, a support plan. services are available to everyone, regardless of their If you have eligible needs, the local authority will check that background. However, social care is subject to rules about you normally live in their area. Social care is not free and you your needs and ability. Services can also support the families may have to contribute towards the cost of meeting your or carers of people who receive social care. needs. Local authorities will do an assessment to see if you have to contribute and how much that would be. Assessing your care and support needs The local authority should not refuse to meet eligible needs If you have care and support needs and find it difficult to on the grounds of cost, although if there is more than one look after yourself, the council may be able to advise you and option, it is allowed to choose what it believes is the most provide you with some help. The best way to get help from cost effective one. the council is to ask for a care and support needs If your needs do not meet the national eligibility criteria, the assessment. You can do this by contacting the council’s adult local authority still has to give you information and advice on social services department. what support might be available in the community to support When you get assessed, as a minimum you may be given you. information and signposting to other services, and ways that Alternatively, you may want to consider funding your own you might find funding to pay for them. However, if your care and support to help with the needs identified as a result needs meet the national eligibility criteria, the council will have of the assessment. to meet these needs. If you disagree with your needs assessment or the care and support plan, there are ways that decisions can be What are the national eligibility criteria for care and challenged or you can make a complaint (see ‘Making a support? complaint’). The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect Care and support plans their ability to achieve relevant outcomes, and how this A care plan (sometimes called a care and support plan, or impacts on their wellbeing. support plan if you’re a carer) sets out how your care and The council must consider whether the person’s needs: support needs will be met. • arise from or are related to a physical or mental impairment You should be fully involved in the preparation of your care or illness plan, and you and anyone else you request should also get
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 6 a written copy. The care plan must set out: Reviews of your care plan • the needs identified by the assessment Your care plan should be reviewed by social services within • whether, and to what extent, the needs meet the eligibility the first three months, and then at least annually. criteria The review looks at whether the outcomes identified in the care plan are being met. It should also review these goals to • the needs that the authority is going to meet, and how it make sure they’re still appropriate (and for instance, that your intends to do so care and support needs haven’t changed), and check that • for a person needing care, for which of the desired any risk assessments are up to date. outcomes care and support could be relevant If, after the review, it is clear that things have changed that • for a carer, the outcomes the carer wishes to achieve, and affect the detail within the care plan, then the local authority their wishes around providing care, work, education and will conduct a revision of the plan. This may also involve a recreation where support could be relevant needs assessment and financial assessment. If it’s decided that you no longer qualify for local authority • the personal budget support, you should receive written reasons for this, with • information and advice on what can be done to reduce the information about other help available, including funding your needs in question, and to prevent or delay the development own care. of needs in the future Challenging your care plan • where needs are being met via a direct payment (see ‘Direct payments and personal budgets’), the needs to be If you’re not happy with a care plan, the services provided, met via the direct payment and the amount and frequency or the way an assessment was carried out, you will need to use the local authority’s complaints process. of the payments It can sometimes be helpful to get support when you’re Your care plan should be individual to you, and you should making a complaint. Sources of help can include an advocacy be allowed to have as much involvement in the development organisation. of your plan as you wish. Care and support should help you to: • live independently • have as much control over your life as possible • participate in society on an equal level, with access to employment and a family life • have the best possible quality of life • keep as much dignity and respect as possible It’s worth remembering that if there are different options that would meet your assessed needs equally well, the local authority can choose what it believes are the most cost- effective options.
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 7 Financial assessment for care and support services of your home, but you have a low income, the council may If you have been assessed as needing care services, the allow you to defer payment while you arrange to sell your council will carry out a financial assessment (a means test) home. to see if you should pay something towards the cost of your If the local authority thinks someone has deliberately got care. rid of capital to get financial assistance, it will treat that person This assessment looks at your income, including tax credits as if they still had that capital. This could apply if you: and some benefits after disability-related expenses (if it is • spent money on a non-essential or luxury item including disability benefits). Disability-related expenditure can • gave money away include items such as laundry, maintenance, respite care, and • gave away property or a share of property extra bedding. The local authority will look at the reason why the money If you need to go into a care home, the council must ensure has been spent. Repaying a debt, for example, may justify you have enough money to spend on any personal items you your action, but it will depend on the individual circumstances. might need, such as clothes and toiletries. This is known as The timing of the expenditure or disposal of capital is also a personal expenses allowance (PEA). important. If you didn’t know you needed care or you were The council has the discretion to allow a larger personal likely to need care in the immediate future, the less likely it is expenses allowance – for example, if you have dependent that the local authority will view it as deliberate deprivation of children, or you are a temporary resident and also need to capital. meet the costs of your own property. If you’d experience If the local authority decides there has been deliberate hardship if the allowance was not increased, you should deprivation of capital, you will be treated as if you still had the complain about this to the council. capital. This is known as notional capital. Notional capital is If you are receiving care in your own home (see ‘Care treated as gradually reducing over time to a point where you services in your home’), the council must ensure you have qualify for full help. enough money left after charges to meet your living costs, such as rent and food. This is known as the minimum income Top-ups and choice of services guarantee (MIG). The levels are the equivalent of Income If you are receiving local authority support with the cost of Support plus 25%, and the amounts are set out in your care and you need to live in a certain place to receive regulations. that care, such as a care home, you have the right to choose where you live (choice of accommodation). The council must Capital, deprivation of capital and notional capital ensure you have at least one choice that is affordable from The local authority will also look at your capital, such as the amount identified in your personal budget, and ideally savings and property. Currently, local authorities won’t more than one. Some local authorities will have a list of contribute to the cost of your care if you have more than preferred providers that they will usually recommend. £23,250 in savings and property (known as ‘capital’). From If you do not like the provider suggested, or you or the April 2020, this threshold will rise alongside the introduction person you care for has a particular service in mind, you can of the cap on care costs, so more people will be eligible for ask the local authority to arrange it. The local authority has a help sooner. duty to explain this right of choice to you. This free choice is If you have more than this capital limit because of the value subject to conditions:
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 8 • the preferred accommodation must be available that you need any kind of support, you will receive a personal • the preferred accommodation must be suitable to meet budget and can choose a direct payment instead of letting your assessed needs them arrange services for you. • it will not cost more than the amount set out in your If you aren’t able to, or don’t want to manage your own personal budget finances, it’s possible for another person to manage the direct payments on your behalf. Direct payments are voluntary, and • the provider is willing to enter into a contract you need to request or agree to have one. You may choose a care home that is more expensive than the amount set out in your personal budget. If you do, a third Why choose a direct payment? party such as a relative or friend must be willing and able to pay the difference in cost for the likely duration of your stay. If you need care and support, this had in the past been This is known as a top-up payment. provided direct from the council. Direct payments were Where a person agrees to enter into a top-up payment, introduced to give people more choice and control over how they will need to sign a written agreement with the local their care and support was arranged, to help them live more authority. This will set out what the costs are, how often they independently. have to be paid, and what will happen if the person is no The direct payment is paid to you by the council so that you longer able to make the payment. can decide how you want to meet your care and support In some limited circumstances you can make this payment. needs. Many people choose to employ their own personal This is if you enter into a deferred payment scheme, or you assistant, although there are many other ways direct benefit from the value of your property being disregarded for payments can be used. the first 12 weeks of your care. The restrictions on paying this The full control over care and support that direct payments additional cost yourself will be lifted from April 2020, when enables is an attractive option for many people. However, the point at which means-tested support for care costs is some people may be unsure whether they want or could increased. manage a direct payment. In these cases, the council can The local authority can never require you to pay a top-up provide you with a mixed package of care. payment and must ensure there is at least one choice A mixed package of care may consist of a smaller direct available within the amount set in your personal budget. Any payment, with some care and support arranged by the arrangements to pay a top-up must involve your local council or a provider. This allows people to try out direct authority, and should not be directly between you and your payments, before deciding whether to move to a ‘full’ direct provider. payment.
Direct payments and personal budgets Who can have direct payments? Direct payments and personal budgets are offered by your In most cases, if you or the person you’re looking after are local authority to give you more flexibility over how your care assessed and social services decide you need support and support is arranged and provided. They are given to both services, they must offer you the option of receiving direct people with care and support needs, and also to carers. payments to arrange care and support yourself, instead of A personal budget or direct payment will be created after having it arranged for you. If you want a direct payment, but your assessment by social services. If the council decides do not wish to manage it yourself, a ‘nominated person’ can
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 9 receive the direct payment and manage it on your behalf. If out what assistance they provide. Social services may give a person lacks capacity to request a direct payment, an help directly or through a local direct payments support ‘authorised person’ can request a direct payment and service. manage it on their behalf. Local voluntary organisations may also be able to provide tailored support, and Disability Rights UK has specialist expertise Managing direct payments in direct payments (please visit: www.disabilityrightsuk.org). The council should set out your obligations and responsibilities in a direct payment agreement that you may Care homes be asked to sign. This could include: If you’re looking for a residential care home, there’s a huge • keeping records and accounting for how the money is variety of options available. There are permanent care homes spent to social services for older people, homes for younger adults with disabilities, • taking on the legal role of an employer if you’re using the and homes for children. payment to pay for a care worker; talk to the council about Care homes may be privately owned or run by charities or local organisations who can help manage the administration councils. Some will be small care homes based in home-like and other responsibilities of being an employer domestic dwellings, while others will be based in large Direct payments can only be spent on things that will meet communal centres. the assessed needs of the person. If you spend a direct One of the first options you have to consider when payment on something that doesn’t meet your needs, social choosing residential care is whether you need the care home services can recover the money from you or terminate the to provide nursing care, or just standard personal care. direct payment agreement. Everyone who gets support from social services should Personal care or nursing care? have their care and support plan reviewed at least once a Care homes for older people may provide personal care or year. If someone’s needs have changed, they should contact nursing care. A care home registered to provide personal social services to request a review of their care plan. If needs care will offer support, ensuring basic personal needs are have changed in a way that affects the details within the taken care of. A care home providing personal care only can current plan, the council may conduct another assessment assist you with meals, bathing, going to the toilet and taking of needs, or a financial assessment. medication, if you need this sort of help. Social services can charge for care and support. This Some residents may need nursing care, and some care means that you may need to make a financial contribution homes are registered to provide this. These are often referred towards your personal budget amount. Your local social to as nursing homes. For example, a care home might services must tell you if you’ll need to contribute, and how specialise in certain types of disability or conditions such much, and this will be detailed in your personal budget. Their as dementia. charges must be in accordance with the law. Usually, the There are also residential care homes that provide care council will subtract any charge you need to pay from the and support for people with, for example, severe physical personal budget amount, rather than asking you to pay. disabilities, learning disabilities, brain injury resulting from an You should be able to get help managing direct payments accident, or mental health problems. They can care for adults if you need it. Contact the social services department to find with more than one condition, and some homes will have
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 10 cost, location, services, and a host of other potential factors. One of the best places to start is by searching this Directory to see detailed information about registered homecare and residential care providers in the local area.
Choosing a care home if you’re having care provided by the local authority After a needs assessment from social services, you will be provided with a care plan, which should make clear whether you need residential care and what other options, if any, might be available and most appropriate based on your needs. Even if you’re unlikely to be eligible for financial help with residential care home fees, it could still be worth involving expertise in providing care for adults with alcohol or drug social services. The needs assessment, and information they dependency. These care homes may offer permanent provide, are likely to be very helpful in making decisions residence or provide care for a temporary period. about care. Some care homes specialise in providing residential care for children with physical disabilities, learning disabilities or Tips on choosing a care home emotional problems. • Check the most recent inspection report to see how well the care home is doing and if there is anything of concern. Choice of care home You can get inspection reports by searching for the care The law says that where the local authority is funding home on the Care Quality Commission website. accommodation, it must allow a person entering residential • Consider the location of a care home. Is the care home care to choose which care home they would prefer, within near family and friends? Are there shops, leisure or reason. educational facilities in the area? Is the area noisy? Social services must first agree the home is suitable for • Is the care home focused on the residents’ individual your needs and it would not cost more than you would needs, or do they insist that residents adapt to their normally pay for a home that would meet those needs. You routine? are free to make your own arrangements if you can afford the long-term cost. However, it is worth asking the local • What arrangements are there for visitors? Can residents authority for a financial assessment, because it might pay come and go as they please, as far as it is safe to do so? some or all of your care costs. Are staff able to help residents to go out? Are outings arranged? Choosing a care home if you’re funding your own care • What involvement would you have in the care home? How If you are funding your own care, you have a great deal of would you communicate with staff? Are there any support options, and you will need to do a lot of research on which groups or regular meetings? care home provides the best options for you in terms of its • If safety and security are issues, what arrangements or
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 11 supervision can the care home provide? also be registered. • Will the care home meet your specific religious, ethnic, The registration of organisations reassures the public when cultural or social needs? Will the correct diet be provided? they receive a care service or treatment. It also enables the Will the right language be spoken? Will there be CQC to check that organisations are continuing to meet CQC opportunities to participate in religious activities? Do they standards. allow pets? Standards for care homes are outlined on the CQC website. These standards are underpinned by regulations • When you are choosing accommodation it may be a governing the quality and safety of services. lifelong decision, so you may want to think about planning The regulations are enforceable by law – the CQC can for end of life care at the same time. enforce fines, public warnings, or even suspend or close a • You might also want to check what people who have used service if they believe people’s basic rights or safety are at the care home say about it from online feedback and risk. review services. • Ask for a temporary stay in the care home before you Care services in your home decide. Temporary stays in care homes can also be Homecare comes in many forms and has many names arranged in certain circumstances, such as after a stay in used to describe it, including home help, care attendants hospital. and ‘carers’ (not to be confused with unpaid family or friends who care for you). If you move into a care home Homecare can suit you if you need: When you go into a care home, make sure the • personal care, such as washing or dressing management and staff of the home know about your • housekeeping or domestic work, such as vacuuming condition, disability and other needs. They may have some • cooking or preparing meals of this information already – for example, if the council has • nursing and health care set up the placement after a care needs assessment. • companionship Moving home can be unsettling at the best of times, so Homecare can be very flexible, in order to meet your needs, when you move into a care home, it’s good to have it planned and the same person or agency may be able to provide some in advance and have family or friends around you when you or all of these options for the duration of your care: move to make you feel more comfortable. • long-term 24-hour care Rights of care home residents • short breaks for an unpaid family carer The Care Quality Commission (CQC) is the regulator of • emergency care health and adult social care in England, whether it’s provided • day care by the NHS, local authorities, private companies or voluntary • sessions ranging from 15-minute visits to 24-hour organisations. assistance and everything in between Under existing rules, independent healthcare and adult See the ‘Homecare’ section in this Directory for a list of social services must be registered with the CQC. NHS homecare services and agencies. providers, such as hospitals and ambulance services, must If you believe that you might benefit from some help at
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 12 home, the first thing to do is to contact the council’s social appropriate type of care and support. services department to ask for an assessment of your care You can find out more from the UK Homecare Association. and support needs. Please visit their website: www.ukhca.co.uk If you are eligible for homecare services, the council may provide or arrange the help themselves. Alternatively, you can Hiring a personal assistant arrange your own care, funded by the local authority, You can hire a ‘personal assistant’ to act as a homecare through direct payments or a personal budget. worker for you. If you have chosen direct payments or a personal budget, Personal assistants can offer you all that you’ll get from an or you aren’t eligible for local authority help and want to get agency worker, but you’ll also get the continuity, familiarity care privately, you can arrange it in several different ways. and ongoing relationship with your assistant. However, if you employ a personal assistant, you will then Independent homecare agencies have the legal responsibility of an employer. This will If you use an independent homecare agency, you or the include arranging cover for their illness and holidays. person you’re looking after has to find the care agency and pay them. Homecare from charities The agency will provide a service through a trained team of Charities such as Age UK and Carers Trust can provide care workers, which means you may not always have the home help and domestic assistance services. The Carers same person visiting your home, although the agency will do Trust supports carers by giving them a break from their caring its best to take your choices into account. Independent responsibilities through homecare services. homecare providers are regulated by the Care Quality Commission (CQC). Homecare agencies must meet CQC’s Making a complaint national minimum standards and regulations in areas such as There may be times when you want to make a complaint training and record-keeping. The CQC has the power to about the services you have received. Making a complaint inspect agencies and enforce standards. Homecare agencies through the right channels could result in a better outcome must vet homecare workers before engaging them by taking for you, and may help improve things for other people, too. up references and carrying out Disclosure and Barring Service Please don’t be reluctant to come forward if you feel (DBS) checks on potential employees. Homecare agencies something is wrong. can also: • take over the burden of being an employer – for example, Complaints about assessments payroll, training, disciplinary issues and insurance If you, or someone you’re looking after if you’re a carer, • train their homecare workers through national qualifications wants to complain about a decision made by social services, and service-specific training you can use the statutory complaints system. If you want to • replace workers when they are ill, on holiday or resign complain about your local authority, you should do so in • put things right when they go wrong writing or verbally to the complaints manager within 12 An agency will want to see you and/or the person you’re months. looking after so that they can assess your needs. This also The council should acknowledge it has received your means that a joint decision can be made about the most complaint within three working days. It will inform you of how
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 13 long your complaint is likely to take to investigate. The local sure they meet fundamental standards of quality and safety. authority must respond fully within six months, unless a Its role is to ensure the services comply with regulations and different time period has been discussed and agreed with you. quality standards. If you have experienced poor care or know Each local authority is responsible for arrangements for that poor care is being provided somewhere, you can report dealing with complaints, so contact the council for a copy of it to the CQC, anonymously if you wish. You can also tell their complaints procedure. them when you have received good care. Please see ‘Useful contacts’ in this Directory for their contact details. Taking your complaint further If you are not satisfied with the response you receive from Local authority complaints the council, you are entitled to ask the independent Local If the council is responsible for making a placement, Government Ombudsman (LGO) to investigate. The creating a care plan or arranging care for you, or someone Ombudsman can investigate complaints about local councils. you are looking after, it is possible to use their statutory social Further information is available on the LGO website: services complaints system to make a complaint. If the local www.lgo.org.uk/adult-social-care authority complaints procedure does not resolve the complaint, it may be possible to use other complaints Complaints about care homes or care services methods, such as the LGO. If you do complain to the CQC You, or the person you’re looking after, may have a or local authority, they should liaise with the care home or complaint about a residential care home. A complaint could care service to ensure that you receive a co-ordinated be about the quality of care provided or the fees charged. response. There are a number of ways you can make a complaint. If the care is funded or arranged by a local authority, that Who to complain to if you’re paying for your own care local authority is responsible for it, even if it is provided in an If you’re a ‘self-funder’ – paying for your own care costs – independent care home. You should complain to the local you can take the complaints to the LGO if you’re not satisfied authority and the Local Government Ombudsman (as with the outcome of the initial direct complaint to the care detailed above) if you are not satisfied with the response you provider, or the response from the local authority. But receive. remember, the complaint can only be made to the local If you are funding or arranging your own care, you should authority if they had a hand in helping you arrange your care. make a complaint to the care home operator. The law says all care homes must have an appropriate complaints Complaints about abuse or neglect procedure. If you’re worried about doing so, you can complain Some of the most serious complaints involve alleged directly to the regulator responsible for all care homes and physical or psychological abuse or neglect within the care regulated care services instead. home. If you believe this may have occurred, contact the council as quickly as possible. Each council has a Care home and care services regulation safeguarding team responsible for responding to allegations, At present, the Care Quality Commission (CQC) is even if the local authority wasn’t involved in arranging responsible for regulating care homes and all regulated care residential care. The local authority will liaise with the police services. It monitors, inspects and regulates services to make and the CQC if appropriate.
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 14 USEFUL CONTACTS IN EALING, HILLINGDON AND HOUNSLOW COUNCIL’S AGE UK Email: [email protected] Ealing Council Age UK Ealing Web: www.alzheimers.org.uk Social Services Contact Centre 135 Uxbridge Road, West Ealing Perceval House, 14-16 Uxbridge Road London W13 9AU Alzheimers Society (Hounslow) Ealing, London W5 2HL Tel: 020 8567 8017 Westar House, 690 Great West Road Tel: 020 8825 8000 Email: [email protected] Osterley TW7 4PU Opening Times: Mon to Fri 9am - 5pm Web: www.ageuk.org.uk/ealing Tel: 020 8580 1057 Email: [email protected] Hillingdon Council Age UK Hillingdon Web: www.alzheimers.org.uk Civic Centre, High Street, Uxbridge 2 Chapel Court, 126 Church Road Middlesex UB8 1UW Hayes UB3 2LW CARERS CENTRE Tel: 01895 250111 Tel: 020 8756 3040 Web: www.hillingdon.gov.uk Information Line: 01895 544250 Hillingdon Carers Opening Times: Mon to Fri 8:30am – Email: Luther Bouch House 126, High Street 5:30pm [email protected] Uxbridge, UB8 1JT Web: www.ageukhillingdon.org.uk Tel: 01895 811206 Social Care Direct Office hours: Mon to Fri 9am to 4pm Monday - 10am to 2pm, For all client groups, Tuesday - Friday 10am to 4pm call Monday to Friday Age UK Hounslow Email: [email protected] 8am to 6pm, Tel: 01895 556633 Montague Hall, Montague Road Web: www.hillingdoncarers.org.uk Hounslow TW3 1LD Hounslow Council Tel: 020 8560 6969 FURTHER USEFUL CONTACTS Civic Centre, Lampton Road, Web: www.ageuk.org.uk/hounslow Dementia Concern Hounslow TW3 4DN Office hours: Mon to Fri 9am to 5pm Tel: 020 8583 2000 223 Windmill Road, Ealing (main switchboard) ALZHEIMERS SOCIETY London W5 4DJ Web: www.hounslow.gov.uk Tel: 020 8568 4448 Email: Opening Times: The Alzheimer’s Society [email protected] Mon to Thurs 9am- 5pm (Harrow and Hillingdon Services) Web: www.dementiaconcern.co.uk Fri 9am to 4:45pm Part United Reform Church Joel Street Northwood Hills Ealing Careline Middlesex HA6 1NL Tel: 020 8825 5000 Tel: 01923 842444
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 15 Ealing Mencap NATIONAL Web: www.carersuk.org Carers UK supports carers and Enterprise Lodge, Stockdove Way ORGANISATIONS Greenford, Middlesex UB6 8TJ provides information and advice about Tel: 020 8566 9575 caring. Carers UK influences policies Action on Elder Abuse through our research, based on Web: www.ealingmencap.org.uk PO Box 60001, London SW16 9BY carers’ real-life experiences and Tel: 020 8835 9280 campaigns to make life better for Link Line Email: [email protected] carers. We help carers. When caring Tel: 020 8583 4400 Web: www.elderabuse.org.uk affects you and your family Carers UK Community alarm service Provides information to a wide range is here for you. Web: www.hounslow.gov.uk/linkline of organisations and individuals concerned with the issue of elder Citizen’s Advice Bureaux (CAB) Mind in Ealing and Hounslow abuse. It also operates the Elder Citizen’s Advice Bureaux offer free, The Lotus Centre, 48 Hartington Road Abuse Helpline which is a confidential impartial and confidential advice on a Southall, London, Middlesex UB2 5AX information and support service for range of issues including consumer Tel: 020 8571 7454 anyone concerned about the abuse of complaints, welfare rights, an older person. employment law and immigration and Email: [email protected] Elder Abuse Helpline: 080 8808 8141 nationality queries. Web: www.mind-eh.org.uk (9am-5pm, Mon-Fri). Elderly Accommodation Counsel Age UK (National Office) (EAC) Information line: 0800 678 1174 3rd Floor, 89 Albert Embankment, Web: www.ageuk.org.uk London SE1 7TP Tel: 0800 377 7070 Care Quality Commission (First Stop Advice Line) Citygate, Gallowgate, Web: www.eac.org.uk Newcastle upon Tyne NE1 4PA The Elderly Accommodation Counsel Tel: 03000 616161 (EAC) is a national charity that aims to Email: [email protected] help older people make informed Web: www.cqc.org.uk choices about meeting their housing and care needs. Carers UK Independent Age 20 Great Dover Street, London SE1 4LX 18 Avonmore Road, London W14 8RR Tel: 020 7378 4999 Advice line: 0800 319 6789 Free advice line: 0808 808 7777 Mon to Fri: 8am to 8pm, (Mon to Wed, 10am-4pm) Sat 9am to 1pm, Email: [email protected] Sun and bank holidays closed
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 16 Email: [email protected] United Kingdom Homecare TRANSPORT Web: www.independentage.org Association Particular expertise in residential and Tel: 020 8661 8188 Blue Badge Scheme nursing home care and runs an advice Web: www.ukhca.co.uk Tel: 020 8583 3073 line for older people, their carer’s and UKHCA is the professional association relatives. of home care providers Dial –a- Ride NHS 111 Service Tel: 0343 222 7777 Web: www.tfl.gov.uk/modes/dial-aride Call 111 when you need medical help HEALTH AND WELLBEING fast but it’s not a 999 emergency. Available free of charge 24 hours a Arthritis Care Freedom Bus Pass day, 365 days a year Tel: 0808 800 4050 Helpline: 0300 330 1433 (Freephone helpline) Email: [email protected] NHS Choices Web: www.arthritiscare.org.uk Web: www.freedompass.org Provides information on conditions, treatments, local services and healthy Disabled Living Foundation Shop Mobility living Tel: 0300 999 0004 Tel: 01933 229644 Web: www.nhs.uk Helpline for advice and information for Email: [email protected] disabled and/or older people Web: www.shopmobilityuk.org Relatives and Residents Web: www.dlf.org.uk Association Taxicard 1 The Ivories, 6-18 Northampton The Keep Fit Association Taxicard is a method of providing Street, London N1 2HY For information about fitness classes subsidised door-to-door transport for Helpline: 020 7359 8136 in your local area people who have serious mobility (Monday to Friday 9:30am to 4:30pm) Tel: 01403 266000 impairment and difficulty in using Web: www.relres.org Web: www.keepfit.org.uk public transport. The Relatives and Residents Web: www.taxicard.org.uk Association Helpline provides information and support to relatives, Transport for London friends and family of older people Web: www.tfl.gov.uk living in or about to move into a care home. We can provide help on how to choose a care home, concerns over care or understanding the complicated rules about paying for care.
London Care Directories: Ealing, Hillingdon and Hounslow Care Directory 2018 17 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Introduction to our Directory of Care Homes EALING DIRECTORY OF CARE HOMES The Directory of Care Homes that follows has been drawn up Care Homes for Older People from careful research with the aim of providing with the most Beech Haven 30 up to date information at the time of going to print. 15-19 Gordon Road, Ealing, London W5 2AD We include basic contact information for all of the providers Tel: 020 8991 0658 and where possible email and website addresses for you to Owner: Mrs Phaik Choo Scarman refer to. There is also information about the particular Manager: Mrs Phaik Choo Scarman ‘Specialisms of Care’ that each of the homes offers along with Web: www.beechhavencare.com information about some of the facilities that they provide on- Facilities: En , P, R Specialisms: OP , PD site. This is shown in the form of a letter coding system. Please refer to the coloured letter coding Key shown here to know Chaston House 10 what each letter code signifies. 11 Acacia Road, Acton, London W3 6HD Our list of homes is also split up into different care categories Tel: 020 8992 3208 • Email: [email protected] to help you most easily find homes that provide the type of care Owner: Chaston House Ltd • Manager: Charlotte Gibson that you are seeking. Web: www.chastonhouse.co.uk All of the homes listed here are registered with the Care Facilities: St , R Specialisms: OP , D Quality Commission and alongside the name of each home we have included the maximum number of resident’s each home is Downhurst Residential Home 26 registered to accommodate. 76 Castlebar Road, Ealing, London W5 2DD Specialisms: Tel: 020 8997 8421 • Email: [email protected] Owner: Ealing Eventide Homes Limited OP Older people Manager: Mrs Dorothy Kowalczyk D Dementia Facilities: P, R Specialisms: OP , D MH Mental health PD Physical disability Hanwell House 52 LDA Learning disabilities/Autism 191 Boston Road, Hanwell, London W7 2HW SI Sensory impairment Tel: 020 8579 4798 • Email: [email protected] Owner: Homestead Residential Care Limited YA Younger adults Manager: Mr Alan Kelly AD Alcohol and drug recovery Facilities: En , P Specialisms: D
Facilities: Kent Lodge 38 En En-suite rooms available 1 Pitshanger Lane, Ealing, London W5 1RH P Passenger lift Tel: 020 8998 2412 • Email: [email protected] St Stair lift Owner: Shaw Healthcare Ltd • Manager: Marian Flett R Respite care provided Web: www.shawhealthcare.co.uk Facilities: P, R Specialisms: OP , D
18 backbone of any care home and we search The Meadows Residential Care Home caters for 25 long and hard to find the most caring residents across 20 bedrooms. It is a family run individuals to add to our staff. We are lucky to boast a long standing permanent workforce care home designed for people who like the who always believe in putting our residents first. We feel that we’ve created a family in intimacy and homely feel of a smaller care home. both our carers and residents and only believe in employing outstanding individuals who are able to meet our exceptionally high standards. e have been voted one of the decision to have to make. The reluctance to For some elderly people living in a care Top 20 Care Home’s in make the move, the uncertainty of what lies home away from their families can be difficult London two years running, ahead and the fear of the unknown are all or lonely. This is where Totti, our resident dog, 2016 and 2017, and are proud of our genuine and understandable concerns. Here at comes in. Dogs can provide relief for many W The Meadows, the staff are acutely aware of issues facing the older population. Contact reputation for exceptional care. We the problems and anxieties moving into care strive for excellence in all that we do with a pet can alleviate depression, loneliness, can bring. They will support your transition and isolation and this has all been proven by from the food we provide to the quality sensitively with compassion and understanding. our little chap Totti. of our furnishings. Our incredible team All our staff have the knowledge, experience At The Meadows we offer support and a go over and beyond to anticipate our and skills of dealing with the issues and community for people who are lonely and residents every need. concerns surrounding such an important who want to have their every need met in a Leaving home can be a challenging time change, for which reason they will offer you safe, warm environment, whether that is an and so to ensure the smoothest transition, The constant support and guidance. ear to listen, a hot cup of tea or a fluffy fresh Meadows Residential Care Home boasts an Our dedication to providing the best care towel. authentic ‘home from home’ experience to depends on attracting and retaining the very help you settle. To move from home into any best individuals to our team. The staff are the care environment is an extremely difficult
288 Oldfield Lane North, Greenford, Middlesex UB6 8PS Tel: 020 8575 3320 Website: www.themeadowscare-home.co.uk
19 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Kingsley House 3 The Meadows 25 115 Kingsley Avenue, West Ealing, London W13 0EH 288 Oldfield Lane North, Greenford, Middlesex UB6 8PS Tel: 020 8998 9708 Tel: 020 8575 3320 • Email: [email protected] Owner: Mrs Margaret Lane Owner: Mr Somauroo • Manager: Sushma Joshi Web: www.themeadowsgreenford.co.uk Web: www.blakesleyhouse.co.uk Facilities: En , P, R Specialisms: OP Facilities: R Specialisms: OP , D, MH See our advert on page 19 Kolbe House 25 Pranam Care Centre 50 18-19 Hanger Lane, Ealing, London W5 3HH 49 - 53 Northcote Avenue, Southall, Middlesex UB1 2AY Tel: 020 8992 4978 Tel: 020 8574 9138 • Email: [email protected] Owner: Kolbe House Society • Manager: Mrs Beata Parylak Owner: Woodhouse Care Limited • Manager: Mr R Sivasoruvan Web: www.kolbehouse.co.uk Web: www.pranamcarecentre.com Facilities: En , P, St , R Specialisms: OP Facilities: En , P, R Specialisms: OP , D Torkington House - ‘Actively Caring’ Recently awarded the Investor’s in People Standard CQC overall GOOD on 31/7/2017 Torkington House is an elegant Edwardian house that was opened in 1947 and provides care and accommodation for 32 elderly people. Situated in a peaceful tree-lined road in Acton, it is accessible to public transport and shops. A comfortable and caring environment is maintained by our highly qualified staff so that each resident can live his/her life as independently as possible. The majority of the rooms at Torkington House benefit from en-suite facilities, as well as a call bell system, TV point, and easily accessible light switches and plugs. Residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture to ensure their stay is as comfortable as possible. We are pleased to announce the completion of refurbishment works to our new kitchen, servery area, laundry room and staff room. The home also has an Activities Co-ordinator who arranges activities, outings and trips for the residents. s Founder member of the Age Care Channel - ensuring that staff are trained to the highest standards s GP, religious ministers, hairdresser and chiropodist visits s Medical and special diets catered for s 24 hour management cover by the senior staff team s Registered with the Care Quality Commission s Visitors always welcome WE ALSO PROVIDE DAY CARE FACILITIES AT OUR HOME BY ARRANGEMENT Torkington House was validated for inclusion in the UK and Ireland Eden Alternative Register of Homes on the 14th October 2015. Further information or to arrange a visit please call: 020 8992 5187and ask for Margaret Siriwardena. Torkington House, Creswick Road, Acton, London W3 9HF Fax: 020 8896 1196 Email: [email protected] www.greensleeves.org.uk
20 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Telford Lodge Care Limited 45 19 Haymill Close 3 Telford Road, Southall, Middlesex UB1 3JQ Greenford, Middlesex UB6 8HL Tel: 020 8574 8400 • Email: [email protected] Tel: 020 8998 7220 • Email: [email protected] Owner: Telford Lodge Care Limited • Manager: Ms Mary Kanyuchi Owner: Certitude • Manager: Izabela Nowak Web: www.telfordlodge.co.uk Web: www.certitude.org.uk Facilities: P, St , R Specialisms: OP , D, PD Facilities: R Specialisms: LDA
Torkington House 32 25-27 Haymill Close 6 Creswick Road, Acton, London W3 9HF Greenford, Middlesex UB6 8HL Tel: 020 8992 5187 • Email: [email protected] Tel: 020 8997 8785 Owner: Greensleeves Homes Trust Owner: Certitude • Manager: Mr Andrea Ricci Web: www.certitude.org.uk Manager: Mrs Margaret Siriwardena Specialisms: LDA Web: www.greensleeves.org.uk Facilities: En , P, R Specialisms: OP , D, PD 246 Haymill Close 8 See our advert on page 20 Greenford, Middlesex UB6 8EL Tel: 020 8810 6699 • Email: [email protected] Visitation of Our Lady Residential Care Home 9 Owner: Certitude • Manager: Natalie Wiltshire 57 Mount Park Road, Ealing, London W5 2RU Web: www.certitude.org.uk Tel: 020 8997 2030 Facilities: En , P Specialisms: LDA Owner: Association of Sisters of Sacred Name of Jesus Manager: Sister Krystyna Osuch 82 Oaklands Road 3 Facilities: St , R Specialisms: OP Hanwell, London W7 2DU • Tel: 020 8840 5996 Owner: Certitude • Manager: Bina Lad Care Homes for People with Learning Disabilities Web: www.certitude.org.uk Specialisms: LDA Brentside Cottages 3 23 Perryn Road 8 80-82 Ruislip Road East, Ealing, London W13 0AL Acton, London W3 7LS • Tel: 020 8749 8273 Tel: 020 8991 9668 • Owner: Certitude • Manager: Bina Lad Owner: Care Management Group Ltd • Manager: Messias Moyo Web: www.certitude.org.uk Web: www.cmg.co.uk Specialisms: LDA Specialisms: LDA 84 Cumberland Road 3 23 Pierrepoint Road 11 Hanwell, London W7 2EB Acton, London W3 9JJ • Tel: 020 8896 2581 Tel: 020 8566 2404 Owner: Care Management Group Limited Owner: Certitude • Manager: Mariam Gbaja Manager: Ms Oxana Shakonova Web: www.certitude.org.uk Web: www.cmg.co.uk Specialisms: LDA Facilities: En , P Specialisms: LDA
21 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Positive Community Care Ltd 9 Care Homes for People with Mental Health 170-174 Petts Hill, Northolt, Middlesex UB5 4NW Problems Tel: 020 8621 1724 • Email: [email protected] Owner: Ms Charmaine Watson-Mattis Amadeus Recovery House 17 Manager: Ms Charmaine Watson-Mattis 18 Corfton Road, Ealing, London W5 2HT • Tel: 020 8998 7800 Web: www.positivecommunitycare.co.uk Owner: Rethink Mental Illness • Manager: Riona Sitznaurice Facilities: En , R Specialisms: OP , YA , D, LDA , MH , PD , SI , AD Web: www.rethink.org 62 Rosemont Road 3 Facilities: En , R Specialisms: MH Acton, London W3 9LY Tel: 020 8752 1165 • Email: [email protected] Keats House 7 Owner: Certitude • Manager: Izabela Nowak 97 Keats Way, Greenford, Middlesex UB6 9HF • Tel: 020 8575 3986 Web: www.certitude.org.uk Em ail: [email protected] Facilities: P Specialisms: LDA Owner: Keats House Health Care Ltd Manager: Mr Rajgopal Ramanah Short Break Services 10 62 Green Lane, Hanwell, London W7 2PB Facilities: En Specialisms: MH Tel: 020 8579 9558 • Email: [email protected] The Links 6 Owner: Ealing Council • Manager: Mamta Gandhi Web: www.ealing.gov.uk 3 Edward Road, Northolt, Middlesex UB5 6QN Facilities: R Specialisms: LDA Tel: 020 3654 0193 • Email: [email protected] Owner: Mrs Jayshree Gopal • Manager: Mrs Jayshree Gopal Sitara Haven 3 Facilities: En , R Specialisms: YA , D, LDA , MH , AD 23 Hambrough Road, Southall, Middlesex UB1 1HZ Tel: 020 8867 9590 • Email: [email protected] 1-3 Lynton Terrace 10 Owner: Mrs Rajinder Hunjan • Manager: Mrs Rajinder Hunjan Acton, London W3 9DU Facilities: R Specialisms: LDA , MH Tel: 020 8992 3343 • Email: [email protected] 26 Stockdove Way 8 Owner: Hestia Housing and Support • Manager: Juliet Omohwa Perivale, Middlesex UB6 8TJ • Tel: 020 8810 6622 Web: www.hestia.org Owner: Certitude • Manager: Rashim Kanwar Specialisms: MH Web: www.certitude.org.uk Facilities: En , P Specialisms: LDA Objective Care Limited 8 77 West Avenue, Southall, UB1 2AR 137 Tentelow Lane 8 Norwood Green, Southall, Middlesex UB2 4LW • Tel: 020 8893 6634 Tel: 020 8571 9855 • Email: [email protected] Owner: Voyage Care • Manager: Charles Mettle Owner: Objective Care Ltd • Manager: Harbinder Kaur-Kenth Web: www.voyagecare.com Web: www.objectivecare.co.uk Facilities: En Specialisms: YA , LDA Facilities: En , R Specialisms: LDA , MH , AD , OP , YA
22 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow 142 Petts Hill 3 43 Shirley Gardens 7 Northolt, Middlesex UB5 4NW Ealing, London W7 3PT • Tel: 020 8810 0431 Tel: 020 8422 9910 • Email: [email protected] Owner: Certitude • Manager: Funmi Ibrahim Owner: Mr Louis Naicker • Manager: Mrs Mala Devi Naicker Web: www.certitude.org.uk Specialisms: MH Specialisms: MH Roshini Care Home 11 25-26 Villiers Road, Southall, Middlesex UB1 3BS Tel: 020 8574 3663 • Email: [email protected] Owner: Mrs Satwinder Birk • Manager: Mrs Satwinder Birk Web: www.roshini.co.uk Facilities: En , P, R Specialisms: MH Rowan Lodge 3 36 Keeble Close, Northolt, Middlesex UB5 4QE Tel: 020 8423 9095 • Email: [email protected] Owner: Mr Ramnarain Sham • Manager: Mr Ramnarain Sham Facilities: R Specialisms: OP , MH 0277
for people recovering from mental ill-health Supporting you – every step of the way The road to recovery from mental ill health is long and hard and passes through many different stages. In keeping with our continuum of care, at Baytree Care we offer a full range of recovery units from acute down to independent living with floating support. We have care homes in London, Norfolk and Devon focusing on each individual client’s needs through the recovery process. • RESIDENTIAL CARE • SUPPORTED HOUSING • TRAINING FLATS • FLOATING SUPPORT For further details, a brochure, presentation or to arrange a visit to any of our services please call:
[email protected] 020 8882 4321 www.baytree.org.uk
All of our care homes in North and East London, Norfolk and Devon are registered with the Care Quality Commission. Silver Award
23 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Care Homes with Nursing Elm Lodge 75 4a Marley Close, Greenford, Middlesex UB6 9UG Acton Care Centre 124 Tel: 020 3202 0412 48 Gunnersbury Lane, Acton, London W3 8EF Owner: Optivo • Manager: Foluke Tella Tel: 020 8896 5600 Web: www.optivo.org.uk Owner: Gold Care Homes • Manager: Welmar Patarata Facilities: En , P, R Specialisms: OP , D Web: www.goldcarehomes.com Facilities: En , P, R Specialisms: OP , D, PD Georgian House Nursing Home 26 Beacon House Nursing Home 22 20 Lyncroft Gardens, Ealing, London W13 9PU 184 Beaconsfield Road, Southall, Middlesex UB1 1EA Tel: 020 8567 6232 Tel: 020 8813 8713 • Email: [email protected] Owner: Mr and Mrs Hopley • Manager: Cecile Bauzon Owner: Mr Gurpal Gill • Manager: Ms Mary Lynch Web: www.ghnh.co.uk Web: www.beaconnursinghome.co.uk Facilities: En , P, R Specialisms: OP , D, PD Facilities: En , P, St , R Specialisms: OP , YA , PD , SI The Grange Care Centre 160 Blakesley House Nursing Home 22 2 Adrienne Avenue, Southall, Middlesex UB1 2QW 7 Blakesley Avenue, Ealing, London W5 2DN Tel: 020 8832 8600 Tel: 020 8991 2364 • Email: [email protected] Owner: Life Style Care (2005) Plc • Manager: Sherry Mutambiranwa Owner: Mrs Margaret Lane • Manager: Mrs Margaret Lane Web: www.lifestylecare.co.uk Web: www.blakesleyhouse.co.uk Facilities: En , P, R Specialisms: OP , YA , D, PD Facilities: En , P, St , R Specialisms: OP , PD Kenilworth Nursing Home 40 Chestnut Lodge 64 26/28 Kenilworth Road, Ealing, London W5 3UH 3 Woodfield Road, London W5 1SL Tel: 020 8567 1414 • Email: [email protected] Tel: 020 3202 0436 Owner: Mr Chris Gopaul • Manager: Mr Coossialsing Gopaul Owner: Optivo • Manager: Mr Campion Mead Facilities: En , P, R Specialisms: D, MH Web: www.optivo.org.uk See our advert on the inside front cover Facilities: En , P, R Specialisms: OP , D Manor Court Nursing Home 111 Ealing Manor Nursing Home 33 Britten Drive, North Road, Southall, Middlesex UB1 2SH 5-6 Grange Park, Ealing, London W5 3PL Tel: 020 8571 5505 • Email: [email protected] Tel: 020 8840 3490 • Email: [email protected] Owner: BUPA Care Homes Ltd • Manager: Rita Aujla Owner: Messrs Narain and Rajesh Mittal Web: www.bupacarehomes.co.uk Manager: Mr Rajesh Mittal Facilities: R Specialisms: OP , D, MH , PD Facilities: P, R Specialisms: OP , PD See our advert on the back cover
24 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Martin House 75 Saint David’s Home 75 1 Swift Road (off Hunt Road), Southall, Middlesex UB2 4RP 12 Castlebar Hill, Ealing, London W5 1TE Tel: 020 3202 0425 • Email: [email protected] Tel: 020 8997 5121 Owner: Optivo • Manager: Mickie Vidot-Aglae Owner: Saint David’s Nursing Home for Disabled Ex-Servicemen and Web: www.optivo.org.uk Women • Manager: Jane McAuley Facilities: En , P, R Specialisms: OP , D Web: www.stdavidshome.org Neem Tree Care Limited 57 Facilities: En , P, R Specialisms: OP , PD , SI 118 Oldfield Lane South, Greenford, Middlesex UB6 9JX Shackleton Medical Centre 26 Tel: 020 8578 9537 • Email: [email protected] Shackleton Road, Southall, Middx UB1 2QH Owner: Neem Tree Care Limited • Manager: Mrs Hansa Menon Tel: 020 3006 1840 • Email: [email protected] Web: www.neemtreecare.co.uk Owner: Bcs Medical (Shackleton) Ltd • Manager: Gurpal Singh Gill Facilities: En , P, R Specialisms: OP , D, PD , SI Web: www.shackletonmedical.co.uk Norwood Green Care Home 92 Facilities: En , P, R Specialisms: OP Tentelow Lane, Southall, Middlesex UB2 4JA Sycamore Lodge 77 Tel: 020 8813 8883 • Email: [email protected] 1 Edgecote Close, Acton, London W3 8PH Owner: Four Seasons Health Care • Manager: Miss Jyopi Ganger Tel: 020 3202 0400 • Email: [email protected] Web: www.fshc.co.uk Owner: Optivo • Manager: Nelson Bandason Facilities: En , P, R Specialisms: OP , YA , D, MH Web: www.optivo.org.uk Rainbow Lodge Nursing Home 20 Facilities: En , P, R Specialisms: OP , D 14 Madeley Road, Ealing, London W5 2LH Tel: 020 8991 5060 • Email: [email protected] Threen House Nursing Home 26 Owner: Mr and Mrs Gopaul • Manager: Mrs Luce Argita Gopaul 29 Mattock Lane, Ealing, London W5 5BH Facilities: R Specialisms: YA , MH Tel: 020 8840 2646 • Email: [email protected] See our advert on the inside front cover Owner: Mr Alan Hannon • Manager: Paraskevi Beletsioti Facilities: En , P, R Specialisms: OP , PD Raj Nursing Home 28 31-35 Osterley Park Road, Southall, Middlesex UB2 4BN Whitefriars Nursing and Residential Home 28 Tel: 020 8574 1795 9 Dormers Wells Lane, Southall, Middlesex UB1 3HU Owner: Mr S Jeebun • Manager: Veronica Singh Tel: 020 8574 0156 • Email: [email protected] Web: www.asterhealthcare.co.uk Owner: Caring Consultancy Ltd • Manager: Chani Bhasin Facilities: En , P, R Specialisms: OP , D Facilities: En , P, R Specialisms: OP , YA , D, PD
25 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow HILLINGDON DIRECTORY OF CARE HOMES Brackenbridge House 36 Care Homes for Older People Victoria Road, South Ruislip, Middlesex, HA4 0JH Aronmore Residential Care Home 31 Tel: 020 8422 3630 • Email: [email protected] 64-66 Hallowell Road, Northwood, Middlesex, HA6 1DS Owner: GCH (South) Ltd • Manager: Gillian Browner Tel: 01923 825940 • Email: [email protected] Owner: Ventry Residential Care • Manager: Mrs Mandeep Kaur Web: www.goldcarehomes.com Web: www.ventry-care.com Facilities: En , P, R Specialisms: OP , D Facilities: En , P, R Specialisms: OP , D See our advert below The Burroughs 75
The Boyne Residential Care Home 25 Mill Road, West Drayton, Middlesex, UB7 7EQ 38 Park Way, Ruislip Manor, Middlesex, HA4 8NU Tel: 01895 435610 • Email: [email protected] Tel: 01895 621732 Owner: Care UK Community Partnerships Limited Owner: The Boyne Care Home Ltd • Manager: Mrs Hannah Cader Web: www.ruislipcarehomes.co.uk Manager: Jacqueline Depp • Web: www.careuk.com Facilities: En , P, R Specialisms: OP , YA , D Facilities: En , P, R Specialisms: OP , D, LDA , MH , PD
Call us on: 020 8886 7317 Ventry Residential Care provide Residential, specialist Dementia Care and Supported Living for the elderly across North London in comfortable home from home settings. Our homes are located on leafy residential streets near to the popular amenities offered by their local high streets. All homes are registered with the Care Quality Commission to offer person centred long term, short term and day care placements. We will provide you with a welcoming comfortable way of life in safe, modern, living surroundings. Your local Ventry Care Home is: THE COTTAGES AT ARONMORE Aronmore Residential Care Home At Aronmore we also offer a small selection of specialist Supported 64-66 Hallowell Road, Northwood, London HA6 1DS Living placements at the Cottages for long term supported living. T: 01923 825 940 The Cottages offer secure independent living with 24hr support at E: [email protected] your fingertips. Call for further details. + Web: www.ventry-care.com 30 YEARS of CARE Trusted to provide Care, Comfort & Compassion for over 30 years Established 1985
26 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Coppermill Care Centre 52 Seymour House 36 10 Canal Way, Off Summerhouse Lane, Harefield, 34-38 Chester Road, Northwood, Middlesex, HA6 1BQ Middlesex, UB9 6TG Tel: 01923 823466 • Email: [email protected] Tel: 01895 820130 • Email: [email protected] Owner: Mr Salim Rhemtulla • Manager: Ms Miglena Lucas Owner: Coppermill Care Ltd • Web: www.coppermillcare.com Web: www.seymourcarehomes.com Facilities: En , P, R Specialisms: OP , D Facilities: En , P, St , R Specialisms: D, OP
The Fairways 20 Sweetcroft Residential Care Home 20 64 Ickenham Road, Ruislip, Middlesex, HA4 7DQ 53 Sweetcroft Lane, Hillingdon, Middlesex, UB10 9LE Tel: 01895 675885 • Email: [email protected] Tel: 01895 230009 • Email: [email protected] Owner: Farrington Care Homes Ltd • Manager: Saima Sadaf Owner: Ilford Homes Ltd • Manager: Miss S Alison Facilities: P, St , R Specialisms: OP , D Web: www.sweetcroftcarehome.co.uk Facilities: En , P, R Specialisms: OP , D James House 12 2 Sandy Lodge Way, Northwood, Middlesex, HA6 2AJ Whitby Dene 60 Tel: 01923 823122 • Email: [email protected] 316 Whitby Road, Eastcote, Ruislip, Middlesex, HA4 9EE Owner: Abbeyfield Society • Manager: Claire Russell Tel: 020 8868 3712 • Email: [email protected] Web: www.abbeyfield.com Owner: Care UK Community Partnerships Limited Facilities: En , P, R Specialisms: OP Manager: Saad Baig • Web: www.careuk.com Facilities: En , P, R Specialisms: OP , D, LDA , MH , PD Poplars Care Home 27 15-17 Ickenham Road, Ruislip, Middlesex, HA4 7BZ White Plains Care Home 38 Tel: 01895 635284 • Email: [email protected] Tilehouse Lane, Denham, Buckinghamshire, UB9 5DE Owner: Appcourt Limited • Manager: Sam Cader Tel: 01895 832190 • Email: [email protected] Web: www.ruislipcarehomes.co.uk Owner: B & M Care Homes • Manager: Philomena Byrne Facilities: En , P, R Specialisms: OP Web: www.bmcare.co.uk Facilities: En , P, St , R Specialisms: OP , D Ryefield Court 60 Ryefield Avenue, Hillingdon, Uxbridge, Middlesex, UB10 9DE Woodlands Care Home 19 Tel: 0800 389 5557 • Email: [email protected] 84 Long Lane, Ickenham, Middlesex, UB10 8SX Owner: Ryefield Court Care Ltd • Manager: Gayan Selimyan Tel: 01895 634830 • Email: [email protected] Web: www.ryefieldcourt.com Owner: Woodlands Care Home Ltd • Manager: Mr Andrew Campbell Facilities: En , P, R Specialisms: OP , D Web: www.woodlandscarehome.com See our advert on page 1 Facilities: En , P, R Specialisms: OP , D
27 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Care Homes for People with Learning Disabilities The Old Vicarage 8 75 The Greenway, Uxbridge, Middlesex, UB8 2PL 4 Hatton Grove 20 Tel: 01895 454710 • Email: [email protected] West Drayton, Middlesex, UB7 7AU Owner: Options Autism (8) Ltd • Manager: Michele Jackson Tel: 01895 556989 • Email: [email protected] Web: www.outcomesfirstgroup.co.uk Owner: London Borough of Hillingdon • Manager: Tracie Hamer Facilities: En , R Specialisms: LDA Web: www.hillingdon.gov.uk Facilities: P Specialisms: LDA Santa Care Homes 4 69 Briarwood Drive, Northwood Hills, Middlesex, HA6 1PW Heathfield House 10 Tel: 01923 450851 • Email: [email protected] 10 Heath Road, Hillingdon, Middlesex, UB10 0SL Owner: Santa Bapoo • Manager: Santa Bapoo Tel: 020 8573 2981 • Email: [email protected] Web: www.santacarehomes.co.uk Owner: Mr Vijay Kowlessur • Manager: Mr Dinesh Kowlessur Facilities: En , R Specialisms: YA , LDA , SI Facilities: En , P, R Specialisms: LDA , MH Simones House 5 186-188 Lowdell Close 4 41 and 41a Hillingdon Road, Uxbridge, UB10 0AD Yiewsley, West Drayton, Middlesex UB7 8RA Tel: 01895 745712 • Email: [email protected] Tel: 01895 434697 • Email: [email protected] Owner: PBT Social Care Ltd Owner: Life Opportunities Trust • Manager: Karen Douglas Manager: Ms Naomi Ekuase Oke-Biddle Web: www.lot-uk.org.uk Web: www.simoneshouse.co.uk Facilities: En , P Specialisms: YA , LDA , PD , SI Facilities: En , R Specialisms: YA , LDA , MH , PD Merrimans House 9 3 Merrimans House, West Drayton Road, Hillingdon, Care Homes for People with Mental Health Middlesex, UB8 3JZ Problems Tel: 01895 277584 • Email: [email protected] Owner: London Borough of Hillingdon Alvina Lodge 5 Manager: Vanessa Jane Hewitt 22 Hoppner Road, Hayes, Middlesex, UB4 0PB Web: www.hillingdon.gov.uk Tel: 020 8581 5760 • Email: [email protected] Facilities: En , P, R Specialisms: LDA Owner: Flying Angel Ltd • Manager: Sudesh Bunjhun Facilities: En Specialisms: OP , MH , YA , AD Murree Care Home 6 215 Park Road, Uxbridge, Middx, UB8 1NR Aram House 5 Tel: 01895 313335 • Email: [email protected] 5 Maygoods Lane, Cowley, Uxbridge UB8 3TE Owner: Mrs Shahnaz Abbasi • Manager: Mrs Shahnaz Abbasi Tel: 01895 477 033 Web: www.murreecarehome.com Owner: Sand Care Ltd • Manager: Ms D Dwarkadas Facilities: En , R Specialisms: LDA Facilities: En , R Specialisms: MH , YA
28 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Blandford Lodge 4 Swanage Lodge 6 4a Blandford Waye, Hayes, Middlesex, UB4 0PB 22-24 Swanage Waye, Hayes, Middlesex, UB4 0NY Tel: 020 8573 0129 • Email: [email protected] Tel: 020 8848 4599 • Email: [email protected] Owner: Parvy Homes Ltd • Manager: Mr Poucar Luchmun Owner: Parvy Homes Limited • Manager: Mr Poucar Luchmun Web: www.parvyhomes.info Web: www.parvyhomes.info Facilities: R Specialisms: OP , MH Facilities: En , R Specialisms: MH Drayton Lodge 6 47 West Drayton Road, Uxbridge, Middx, UB8 3LB Care Homes with Nursing Tel: 020 8707 3803 • Email: [email protected] Owner: Micado Homes Limited • Manager: Evelyn Adu Ashwood Care Centre 70 Facilities: En , R Specialisms: OP , MH 1a Derwent Drive, Hayes, Middlesex, UB4 8DU Tel: 020 8573 1313 Gledwood Care Homes 6 Email: [email protected] 63 Gledwood Gardens, Hayes, Middx UB4 0AU Owner: Bondcare (London) Ltd • Manager: Caroline Moore Tel: 020 8581 1488 Owner: Gledwood Care Homes • Manager: Rashmi Bhautoa Web: www.bondcare.co.uk Facilities: En Specialisms: MH Facilities: En , P, R Specialisms: OP , D Imperial Lodge 10 Aston House Care Home 48 268 Lansbury Drive, Hayes, Middx UB4 8SN 26 Angel Lane, Hayes, Middlesex, UB3 2QX Tel: 020 8581 2510 • Email: [email protected] Tel: 020 8569 1499 • Email: [email protected] Owner: Imperial Lodge • Manager: Sudesh Bhunjun Owner: HC-one • Manager: Mevin Sohorye Web: www.imperiallodge.co.uk Web: www.hc-one.co.uk Facilities: En Specialisms: MH , AD Facilities: En , P, St , R Specialisms: OP , D
Mountview Residential Home 10 Blenheim Care Centre 64 Rickmansworth Road, Northwood, Middlesex, HA6 2RD Ickenham Road, West Ruislip, Middlesex, HA4 7DP Tel: 01923 824826 • Email: [email protected] Tel: 01895 622167 Owner: M D Homes • Manager: Ramona Motorgeanu Owner: MMCG (2) Ltd Web: www.mdhomes.co.uk Facilities: En , P, R Specialisms: OP , D Facilities: En , P, R Specialisms: MH New Horizon Care Home Limited 3 Cedar House 42 34 Saxony Parade, Hayes, UB3 2TQ 39 High Street, Harefield, Middlesex, UB9 6EB Tel: 020 7998 3397 • Email: [email protected] Tel: 01895 820700 • Email: [email protected] Owner: New Horizon Care Home Ltd • Manager: Shiva Payaniandy Owner: HC-one • Manager: Wendy Blackmun Web: www.newhorizoncare.co.uk Web: www.hc-one.co.uk Facilities: En Specialisms: OP , YA , LDA , MH Facilities: En , P, R Specialisms: OP , YA , D
29 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Clare House 40 Frithwood Nursing Home 26 Harefield Road, Uxbridge, Middlesex, UB8 1PP 21 Frithwood Avenue, Northwood, Middlesex, HA6 3LY Tel: 01895 272766 • Email: [email protected] Tel: 01923 820955 • Email: [email protected] Owner: BUPA Care Homes (BNH) Limited • Manager: Dave Togoto Owner: MD Homes • Manager: Krasimira Galabova Web: www.bupa.co.uk Web: www.mdhomes.co.uk Facilities: En , P, R Specialisms: OP Facilities: En , P, R Specialisms: OP , YA , PD See our advert on the back cover The Harefield Care Home 40 Denville Hall 40 Hill End Road, Harefield, Middlesex, UB9 6UX 62 Ducks Hill Road, Northwood, Middlesex, HA6 2SB Tel: 01895 825750 • Email: [email protected] Tel: 01923 825843 Owner: BUPA Care Homes • Manager: Jaya Dhillon Owner: Denville Hall • Manager: Diana O’Hare Web: www.bupa.com Web: www.denvillehall.org.uk Facilities: En , P, St , R Specialisms: OP , D See our advert on the back cover Facilities: En , P, R Specialisms: OP , D Hayes Cottage 51 Drayton Village Care Centre 59 Grange Road, Hayes, Middlesex, UB3 2RR 1 Spring Promenade, West Drayton, UB7 9GL Tel: 020 8573 2052 • Email: [email protected] Tel: 01895 430955 • Email: [email protected] Owner: Hayes Cottage Nursing Home Ltd Owner: GCH (North London) Ltd • Manager: Mr M Bowden Manager: Ms Norma Vidot Web: www.goldcarehomes.com Web: www.hayescottage.co.uk Facilities: En , P, R Specialisms: OP , D Facilities: En , P, R Specialisms: OP , YA , PD
Eastbury Nursing Home 20 Kingsley Court Care Home 85 12 Eastbury Road, Northwood, Middlesex, HA6 3AL 855 Uxbridge Road, Hayes, Middlesex, UB4 8HZ Tel: 01923 823816 • Email: [email protected] Tel: 020 8561 6681 Owner: MD Homes • Manager: Ramona Motorgeanu Owner: Healthcare Homes (LSC) Ltd • Manager: Shiny Mathappan Web: www.mdhomes.co.uk Facilities: En , P, R Specialisms: OP , D Facilities: St , R Specialisms: YA , LDA , MH , PD Parkfield House Nursing Home 44 Franklin House 66 Charville Lane West, Uxbridge, Middlesex, UB10 0BY The Green, Swan Road, West Drayton, Middlesex, UB7 7PW Tel: 01895 811199 Tel: 01895 452480 Email: [email protected] Owner: Care UK • Manager: Mathew Mathew Owner: Halton Services Ltd • Manager: Wendy Bristow Web: www.careuk.com Web: www.canfordhealthcare.co.uk Facilities: En , P, R Specialisms: OP , D, MH , PD Facilities: En , P, R Specialisms: OP , D, PD , SI
30 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Ruislip Nursing Home 24 Care Homes for People with Learning Disabilities 173 West End Road, Ruislip, Middlesex, HA4 6LB 13 Alexandra Gardens 12 Tel: 01895 676442 • Email: [email protected] Hounslow, Middlesex, TW3 4HT Owner: Ruislip Care Home Ltd • Manager: Mrs Elsy Joy Tel: 020 8475 8484 • Email: [email protected] Web: www.ruislipcarehomes.co.uk Owner: London Care Partnerships Ltd • Manager: Jessica Taylor Facilities: En , P, R Specialisms: OP , D Web: www.lcpcare.com Facilities: En Specialisms: YA , LDA St Vincent’s Nursing Home 60 Wiltshire Lane, Eastcote, Pinner, Middlesex, HA5 2NB Grosvenor House 6 Tel: 020 8872 4900 • Email: [email protected] 29 Grosvenor Road, Hounslow, Middlesex, TW3 3ER Owner: St Vincent’s Hospital • Manager: Shiria Halsey Tel: 020 8569 5147 • Owner: Mrs D Gurung Web: www.svnh.co.uk Web: www.socialcareaspirations.co.uk Facilities: En , P, R Specialisms: OP , D, PD Facilities: En , St , R Specialisms: YA , LDA , PD LD Care – Moreton Avenue 2 4 Moreton Avenue, Isleworth, Hounslow, Middlesex, TW7 4NW HOUNSLOW DIRECTORY OF CARE HOMES Tel: 020 8582 5081 • Email: [email protected] Care Homes for Older People Owner: L D Care Ltd • Manager: Roda Agnes Web: www.ldcare.org Clifton Gardens Resource Centre 43 Facilities: En , St , R Specialisms: YA , LDA , MH 59 Clifton Gardens, Chiswick, London W4 5TZ 329 Martindale Road 7 Tel: 020 8583 5540 • Email: [email protected] Hounslow, Middlesex, TW4 7HG Owner: London Borough of Hounslow Tel: 020 8577 6031 • Email: [email protected] Manager: Mrs Lorretta Keating Owner: Life Opportunities Trust • Manager: Zoe Zawadzka Web: www.hounslow.gov.uk Web: www.lot-uk.org.uk Facilities: En , P, St , R Specialisms: D, MH , PD , SI Specialisms: OP , LDA , PD , SI
Sandbanks Resource Centre 62 The Mulberries 7 Beattie Close, Feltham, TW14 9RR 68 Bath Road, Hounslow, Middlesex, TW3 3EQ Tel: 020 8583 5050 • Email: [email protected] Tel: 020 8577 3390 • Email: [email protected] Owner: London Borough of Hounslow Owner: Dimensions (UK) Ltd • Manager: Crystal Taylor-Judd Web: www.hounslow.gov.uk Web: www.dimensions-uk.org Facilities: En , P Specialisms: OP , YA , D, PD Specialisms: LDA
31 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow No 36 9 Westway Respite 3 36 The Grove, Isleworth, Hounslow, Middlesex, TW7 4JF 81 West Way, Hounslow, Middlesex, TW5 0JE Tel: 020 8560 8989 • Email: [email protected] Tel: 020 8797 2809 • Email: [email protected] Owner: L D Care Ltd • Manager: Roda Agnes Owner: Westway Respite Ltd Web: www.ldcare.org Manager: Mr Elly Ramadhani Simbano Facilities: En , R Specialisms: YA , LDA , MH , PD , SI Web: www.westwayrespite.org.uk Rose Cottage 5 Facilities: R Specialisms: YA , LDA 42 Hanworth Road, Feltham, Middlesex, TW13 5AY The White House 6 Tel: 020 8581 5576 • Email: [email protected] 39a Shaftesbury Avenue, Feltham, Middlesex, TW14 9LN Owner: Rose Cottage (Middlesex) Ltd • Manager: Kevin Gathiaka Tel: 020 8890 3020 • Email: [email protected] Facilities: R Specialisms: LDA Owner: Priory Group • Manager: Fanuel Matibenga 231 Spring Grove Road 2 Web: www.priorygroup.com Isleworth, Middlesex, TW7 4AF Facilities: En Specialisms: YA , LDA Tel: 020 8758 2966 • Email: [email protected] Owner: Voyage Care • Manager: Karina Gulinska Care Homes for People with Mental Health Web: www.voyagecare.com Problems Specialisms: OP , YA , LDA Great West Lodge 9 Star Road Respite Service 7 320 Great West Road, Hounslow, Middx TW5 0BA 49b Star Road, Isleworth, Middlesex, TW7 4HU Tel: 020 8581 9313 • Owner: Instant Care Solutions Ltd Tel: 020 8568 5133 • Email: [email protected] Owner: Support for Living Ltd • Manager: Mrs Dorothy Hall Manager: Mr Dharmarao Guranna Web: www.supportforliving.org.uk Web: www.icslimited.com Facilities: R Specialisms: LDA Facilities: En , R Specialisms: MH , YA
St Raphael’s 21 141 Vicarage Farm Road 10 6-8 The Butts, Brentford, Middlesex, TW8 8BQ Heston, Hounslow, Middx TW5 0AA Tel: 020 8560 3745 • Email: [email protected] Tel: 020 8581 9313 • Email: [email protected] Owner: The Frances Taylor Foundation • Manager: Natalie Hill Owner: Instant Care Solutions Ltd Web: www.ftf.org.uk Manager: Mr Dharmarao Guranna • Web: www.icslimited.com Facilities: En , P Specialisms: LDA Facilities: En , R Specialisms: MH
32 Care Homes in the London Borough’s of Ealing, Hillingdon and Hounslow Care Homes with Nursing Derwent Lodge Care Centre 62 Fern Grove, Feltham, Middlesex, TW14 9AY Ashgrove Care Home 50 Fir Tree Road, Off Martindale Road, Hounslow, Middlesex, TW4 7HH Tel: 020 8844 2975 Tel: 020 8577 6226 • Email: [email protected] Email: [email protected] Owner: HC-One Limited • Manager: Cynthia Bayonito Owner: Bondcare (London) Ltd • Manager: Mrs Carol Anne Kilkelly Web: www.hc-one.co.uk Web: www.bondcare.co.uk Facilities: En , P, R Specialisms: OP , D Facilities: En , P, R Specialisms: OP , D
Atfield House Care Home 65 LD Care – Gresham Road 9 St John`s Road, Isleworth, Middlesex, TW7 6UH 9 Gresham Road, Hounslow, Middlesex, TW3 4BT Tel: 020 8560 3994 • Email: [email protected] Tel: 020 8572 0162 • Email: [email protected] Owner: Barchester Healthcare • Manager: Elaine Robson Owner: L D Care Ltd • Manager: Roda Agnes Web: www.barchester.com Web: www.ldcare.org Facilities: En , P, R Specialisms: OP , YA , D, PD Facilities: En , R Specialisms: YA , LDA , MH , PD , SI
Charlotte House Care Home with Nursing 60 Maryville Care Home 39 Snowy Fielder Waye, Isleworth, Middlesex, TW7 6AE 12-14 The Butts, Brentford, Middlesex, TW8 8BQ Tel: 020 8758 0080 • Email: [email protected] Tel: 020 8560 7124 • Email: [email protected] Owner: Care UK Community Partnerships Ltd Owner: Poor Servants of the Mother of God Manager: Ms Zoe Maria Smith Manager: Sister Clare Casey • Web: www.ftf.org.uk Web: www.careuk.com Facilities: En , P Specialisms: OP , D, LDA Facilities: En , P, R Specialisms: OP , D, LDA , MH , PD St Mary’s Convent and Nursing Home 60 Cloisters Nursing Home 58 Burlington Lane, Chiswick, London W4 2QE 70 Bath Road, Hounslow, Middlesex, TW3 3EQ Tel: 020 8994 4641 • Email: [email protected] Tel: 020 8538 0410 • Email: [email protected] Owner: The Sisters of St Margaret • Manager: Ms Elizabeth Smith Owner: Advinia Healthcare • Manager: Mrs Lourdes Ecle Pascua Web: www.advinia.co.uk Web: www.saintmarysconventchiswick.org Facilities: En , P, R Specialisms: OP , D, PD Facilities: En , P, St Specialisms: OP , PD
Coniston Lodge Nursing Home 92 Vicarage Farm Nursing Home 59 Fern Grove, Feltham, Middlesex, TW14 9AY • Tel: 020 8844 4860 139 Vicarage Farm Road, Hounslow, Middlesex TW5 0AA Email: [email protected] Tel: 020 8577 4000 • Email: [email protected] Owner: Bondcare (London) Ltd • Manager: Mrs Carol Anne Kilkelly Owner: Astoria Healthcare Limited • Manager: Zena Chan Web: www.bondcare.co.uk Web: www.astoriahealthcare.com Facilities: En , P, R Specialisms: OP , D Facilities: En , P, R Specialisms: OP , YA , D
33 Homecare agencies in the London Borough’s of Ealing, Hillingdon and Hounslow Bluebird Care (Ealing) The Directory of Homecare Agencies that follows is a selection of 155-157 Pitshanger Lane, Ealing W5 1RH providers serving the Ealing, Hillingdon and Hounslow borough areas. The list has been drawn up from careful research with the Tel: 020 8810 4666 • Email: [email protected] aim of providing you with the most up to date information at the Web: www.bluebirdcare.co.uk/ealing time of going to print. We include basic contact information for all of the providers and Care Assist Domiciliary Care Services where possible email and website addresses for you to refer to. 47 Hamilton Road, Ealing W5 2EE All of the Homecare Agencies listed here are registered with the Care Quality Commission. Tel: 020 8579 2766 Web: www.careassistuk.net EALING Devoted Home Care Alina Homecare Ealing Triangle Centre, 399 Uxbridge Road, Southall UB1 3EJ Unit 14, Ironbridge House, Windmill Lane, Hanwell UB2 4NJ Tel: 020 3096 3222 • Email: [email protected] Tel: 020 8991 1247 • Email: [email protected] WAdeb: 0216www.alinahomecare.com Web: www.devotedhomecare.co.uk
To advertise on our website or in any of our range of London Care Directories, please call Peter Devall on 020 8364 8428
This Directory is also available to view on-line at: www.londoncaredirectories.co.uk You can also view our range of other London Care Directories in the same way. Group and individual Directory rates and discounts, along with details of special positions are available on request. We publish care directories in the following boroughs: Barnet, Barking and Dagenham, Croydon, Ealing, Enfield, Haringey, Hillingdon, Hounslow, Redbridge and Sutton Finding Care in London
34 Homecare agencies in the London Borough’s of Ealing, Hillingdon and Hounslow Eleanor Home Care HILLINGDON 157 Uxbridge Road, Hanwell, London W7 3SR Alpha Quality Care Tel: 020 8579 3233 • Email: [email protected] Office 625, Hyde Park, Building no 3, 11 Millington Road, Web: www.eleanorhealthcaregroup.co.uk Hayes UB3 4AZ Tel: 020 8982 3649 • Email: [email protected] Genesis Recruitment Agency Ltd Web: www.alphaqualitycare.co.uk Unit 36, Park Royal Business Centre Bluebird Care (Hillingdon) 9-17 Park Royal Road, NW10 7LQ Unit 4, Brook Business Centre, Cowley Mill Road, Uxbridge UB8 2FX Tel: 020 8453 0123 • Email: [email protected] Tel: 01895 231211 • Email: [email protected] Web: www.genesisagency.co.uk Web: www.bluebirdcare.co.uk
Home Instead Senior Care Caremark Hillingdon 6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR Southall Town Hall, High Street, Southall UB1 3HA Tel: 01895 230430 • Email: [email protected] Tel: 020 8574 2008 • Email: [email protected] Web: www.caremark.co.uk Web: www.homeinstead.co.uk/ealing/ Home Instead See our advert on the back cover 51a High Street, Ruislip HA4 7BD Lean On Me Community Care Services Ltd Tel: 01895 624230 • Email: [email protected] Web: www.homeinstead.co.uk 16 Arrow Scout Walk, Northolt, Middlesex UB5 6EE Tel: 020 8842 3329 • Email: [email protected] Kindness Care Services Limited Web: www.leanonmeltd.co.uk 25 Victoria Road, Ruislip HA4 9AB Tel: 01895 621566 • Email: [email protected] Paramount Options Ltd Web: www.kindnesscare.co.uk Crown House, North Circular Road, Park Royal, London NW10 7PN Life Care Plus Limited Tel: 020 8838 5929 • Email: [email protected] 2 Bakers Yard, High Street, Uxbridge UB10 9DW Web: www.paramountoptions.co.uk Tel: 01895 349520 • Email: [email protected] See our advert on 5 Web: www.lifecareplusltd.co.uk London Quality Care Services We Care Agency Ltd Unit 3, Sandow Commercial Estate, Sandow Crescent, Suite 201c, Crown House, North Circular Road, London NW10 7PN Hayes UB3 4QH Tel: 020 3129 3139 • Email: [email protected] Tel: 020 8573 8838 • Email: [email protected] Web: www.wecareagency.co.uk Web: www.londonqualitycareservices.co.uk
35 Homecare agencies in the London Borough’s of Ealing, Hillingdon and Hounslow MNA Home Care Services Ltd - Hounslow Goodluck Care Limited Regus House, 450 Bath Road, Langford UB7 0EB Vista Business Centre, 50 Salisbury Road, Hounslow TW4 6JQ Tel: 020 8799 7523 • Email: [email protected] Tel: 020 8538 2737 • Email: [email protected] Web: www.mnahomecare.com Web: www.goodluckcare.co.uk
Ruby Grange Homecare Limited Haven Care – Hounslow 38 Lowlands Road, Pinner HA5 1TU G W 1 Great West House, Great West Road, Brentford TW8 9DF Tel: 020 8864 7741 • Email: [email protected] Tel: 020 8758 9841 • Email: [email protected] Web: www.rubygrangehomecare.co.uk Web: www.havencare.co.uk Surecare Hillingdon Insta Care Office 11, Alexander House, 106 Pembroke Road, Ruislip HA4 8NW 220 High Street, Hounslow TW3 1HB Tel: 01895 477996 • Email: [email protected] Web: www.surecare.co.uk Tel: 020 8577 3555 • Email: [email protected] Web: www.instacareltd.com
HOUNSLOW Jeremys Carebuddies Limited Avant Healthcare Services Ltd Vista Centre, 50 Salisbury Road, Hounslow TW4 6JQ 6th Floor, 50 Salisbury Road, Hounslow TW4 6JQ Tel: 020 8538 0127 • Email: [email protected] Tel: 020 3805 0610 • Email: [email protected] Web: www.jeremyscarebuddies.co.uk Web: www.avanthealth.co.uk Nation Care Agency Care Concern (Homecare) Limited Ashley House, 86-94 High Street, Hounslow TW3 1NH Chiswick Business Park, 566 Chiswick High Rd, London W4 5YA Tel: 020 7998 3003 • Email: [email protected] Tel: 020 8899 6123 • Email: [email protected] Web: www.nationcareagency.com Web: www.careconcern.org.uk Right at Home Care24Seven The Mille, 1000 Great West Road, Brentford TW8 9DW Grove Park Studios, 188 Sutton Court Road, London W4 3HR Tel: 020 8432 9788 • Manager: Shahzad Akhtar Tel: 020 8912 4640 • Email: [email protected] Web: www.rightathomeuk.co.uk/ealingandhounslow Web: www.eagerhealth.com See our advert on page 3 De Vere Care - Hounslow Suite 2, Neals Corner, Bath Road, Hounslow TW3 3HJ Tel: 020 3675 1338 • Email: [email protected] Web: www.deverecare.com
36 Helping older people with every aspect of moving home
Moving home? Need a hand? Are you daunted by the prospect of downsizing or moving to a care/retirement home or sheltered accommodation? If you need to or want to move but can’t face the prospect of it, or if you are unsure of where to start – we can help. Whether you have friends and family assisting you or you are tackling the move on your own, we provide an extra pair of hands and a shoulder to lean on.
There’s no need to worry, We can help you: Find a new home Sort through sentimental items Dispose of unwanted items Organise the removals Pack/unpack We do all the paperwork We provide support on moving day
We offer a free consultation service and will give you a tailor-made, no obligation quote. Please call us on 0203 903 9915 to discuss your requirements or email [email protected] www.yourhomemove.net A choice of elderly care options in Ealing and Hillingdon
If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Ealing and Hillingdon could be something for you to think about, whether you’ve got our health insurance or not.
For friendly advice about your options, call our Elderly Care Support Line on: 0808 301 2416 Lines are open seven days a week. We may record or monitor our calls. We have care homes within the local area – search online for Clare House and Manor Court.
Q417211 10715/NOV17 BPR 02753
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A flexible & friendly home based care The service provided was excellent service from a few hours to full time and enabled me and my sister to Our service is available 24 hours a day, know that our father was being seven days a week to provide: properly cared for, particularly important as we both live some • Companionship distance away. I would have no • Personal care hesitation in recommending • Light housekeeping Home Instead. • Local transportation • Meal preparation • Specialist dementia care Mrs N, Client's daughter.
Home Instead (Ealing), Southall Town Hall, 1 High Street, Southall UB1 3HA Tel: 020 8574 2008 www.homeinstead.co.uk/ealing • Email: [email protected]