The in-house journal of the Marshall Group of Companies TEAMWORK

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S Daniel Marshall wins Air League Marshall Medal

Former Air League Scholar Daniel Marshall was recently awarded the highly prestigious Air League Marshall of Cambridge Gold Medal for 2011. Daniel was presented with the medal by His Royal Highness Prince Philip Duke of Edinburgh at a ceremony in St James’s Palace. However, in order to cement relationship, Daniel recently visited Marshall to learn a little bit more about the Company, whose name is inscribed on the medal.

Daniel, who works as a First Officer flying Phenom 100 Executive Jet Aircraft for Flare Jets based out of Oxford, is no stranger to CHAIRMAN ’S Cambridge Airport and its executive Comm ents handling facilities, but his eyes widened as he saw the depth and breadth of business I’m delighted with the progress of Robert, undertaken by Marshall in support of a our new Chief Executive, and his team and through them all of you, as we work our variety of customers, including the UK way through a challenging time of many Ministry of Defence. changes. Overall we are off to a good start to 2012 and it is encouraging to see Daniel is pictured holding his Marshall so many wins for the Company with Motor Medal in front of a Hercules Aircraft in the Group having had a good March, with MA Marshall Aerospace Hangars. beating deadlines for its customers and working ever more closely with Lockheed Martin, and with MLS having a number of exciting prospects. I am also delighted STOP PRESS... with our success in the RoSPA Awards and Award winning practice recognised by RoSPA know that all in the team will do their utmost to maintain this great record. Each of the Marshall Group Operating Companies has had its approach to the prevention of accidents and ill health recognised in the RoSPA Occupational Health and Safety Awards In visiting various parts of our activities in 2012. Marshall Motor Group has been awarded its 2nd Silver Award; Marshall VE has recent weeks I have been hugely impressed been awarded its 4th Silver Award; Marshall SV has been awarded its 10th consecutive by the cheerful and business- like way in which our colleagues throughout the Group Gold Award which also earns them a President’s Award; and Marshall Aerospace has been are doing their best to ensure that we awarded its 11th Gold Award, earning them their 2nd President’s Award. continue to produce amazing results for our customers. Robert Marshall, Marshall Group Chief Executive, commented: “This is really fabulous news for the Group and is the result of a lot of hard work in every OpCo. There can’t be many I hope that all who read this will feel pride other groups which can match this achievement.” in what they and their colleagues throughout the Group are achieving. The awards will be presented on 15th May at the Hilton Birmingham Metropole Hotel and There is so much happening and it is a will be covered in detail in the next edition of Teamwork. very exciting time for all of us in the Group.

In all sectors of our business we face challenges. So many of the financial and Non-Exec Director business systems of the world are going through much uncertainty and change. I receives apprenticeship honours award am also aware of the difficult times which many of our staff and customers are Allan Cook CBE is a Non-Executive Director facing. By being true to our core values, of Marshall of Cambridge (Holdings) Ltd we will undoubtedly rise to these and is also the Chairman of Semta, the challenges and carve out an exciting future employer-led Sector Skills Council for for all sectors of our business. Science, Engineering and Manufacturing In many other ways this year is such an Technologies in the UK. Allan has received exciting one. For those of you who watch an Honorary Apprenticeship from the the 60 year Diamond Jubilee Pageant on Apprenticeship Ambassadors Network the Thames on 3rd June you may be able (AAN) in recognition of his outstanding to pick out the Cambridge University Launch. I will be on board together with a commitment to Apprenticeships in the few local dignitaries representing the civic manufacturing and engineering sectors. and business life of Cambridgeshire. Following that we will have the excitement The Honorary Apprenticeship Awards recognise the achievements of those with of the Olympic Games which I hope will successful careers which began through vocational training and business people who bring lots of additional traffic through have made a contribution to the development of Apprenticeships. Cambridge Airport. Semta plays a pivotal role in stimulating apprenticeship growth in engineering and I am pleased that the Group has continued to play its part in so many useful and manufacturing. It was awarded £5 million by the UK Commission for Employment and charitable fields. I was pleased to receive a Skills (UKCES) to increase the skills of the existing workforce and bring in new talent letter of thanks for our Cambridge Rainforest through the recruitment of both graduates and apprentices. Appeal which has saved 222 acres of vital habitat in Borneo, to protect the dwindling The funding will support Semta in implementing sustainable skills solutions for three numbers of orang-utans and other work streams, including increasing the number of SMEs which recruit an apprentice endangered species of animals and plants. from 11 per cent to 20 per cent by 2016. Thank you for all your own continuing efforts on behalf of the company and our Additionally Semta has an Apprenticeship Ambition, which aims to take customers, and all best wishes for the the number of advanced and higher level apprenticeship registrations summer. from 8,000 to 16,000 by 2016 through delivery of a ten point plan. To support the Ambition, Semta’s new Apprenticeship Service allows sector employers to realise the benefits of apprenticeships by managing the whole process from recruitment, through design, to Teamwork sourcing providers and funding, and ensuring programme quality. Spring 2012 2 Chief Executive’s Column

It has been an eventful and highly to develop and protect these valuable developing deep relationships with the rewarding first quarter for me as Group relationships and ‘go the extra mile’. defence forces in other countries, Chief Executive. I would like to thank including Australia, Canada and Saudi everyone, especially my endlessly In Marshall Aerospace, we have signed a Arabia, in addition to our existing supportive father, for making the potentially vital agreement with Lockheed relationships in Norway. Building these transition period seamless and smooth. Martin to co-operate in our non-core close relationships is hugely time- market areas. We have also become a consuming, but I am confident that we will Right at the start of the year, we held our ‘Bronze Supplier’ to the Boeing Aircraft find it commensurately rewarding in the first MAVTA awards ceremony at King’s Company. Very importantly, we are doing months and years ahead. College in Cambridge. We celebrated everything possible to deliver to the RAF – achievement against our Values with the move to RAF Brize Norton from RAF We are also making good progress with awards in the categories of Customer Lyneham has been very challenging and it our plans to make Cambridge Airport a Service, Leadership, Teamwork, is only by working in partnership that we stand-alone business. We have two new Innovation and Service in the Community. and the RAF will meet the challenge of business partners to the Airport, with PTC It already feels like we have started a keeping the vital air bridge fully open to now offering pilot-training business on site tradition of celebrating success and Afghanistan and the many other countries and Execujet running the executive jet achievement, and we are now launching where our Forces are engaged. FBO (Fixed Base Operation) at the 2012 MAVTA Awards. Cambridge. Our Aeroclub Flying School In Marshall Motor Group, our core is also winning new members as a result In February, we held our important annual relationships are with our customers and of its marketing initiatives. Directors Conference from which the our vehicle manufacturer brand partners. message was clear that we can only Our successful growth over the last three On the property front, having taken the prosper in accordance with our full years has been achieved on the back of significant decision not to relocate our potential if we communicate with and fully our partnership approach with the Cambridge-based businesses, I am engage everyone in our Company. Across manufacturers and our reputation in this pleased that we are working with our each of our five operating companies, area allowed us to acquire our first operating companies to optimise our use including Group, we have ramped up our Volkswagen businesses in February. On of our property portfolio for the long term communication and I look forward to the the business front, I am particularly benefit of our businesses. launch of this year’s Great Place to delighted with the turnaround in the Work™ Survey in June. I cannot over fortunes of our Mercedes businesses in Finally, I would like to thank everyone in emphasise the importance of this survey, the North West. We have also seen some the business for your ongoing support and and I was pleased to witness some of the general improvement in the retail market commitment to our Group. Across all of sessions where groups of people have place, with more customers out buying our operating companies, we have seen a discussed the results openly and cars than we were seeing through much good start to 2012, which is the result of a developed improvement plans. of last year - let’s hope this is the great deal of hard work every day by beginning of a lasting recovery. everyone. I will be trying to visit many of One of the cornerstones of our Group is our businesses during the year and I have the closeness of the relationships we have In MLS, years of hard work has earned enjoyed the visits I have already made, with the community, key suppliers and, them the position of being the No.1 meeting as many of our colleagues above all else, our customers. We continue Supplier to the MOD and we are now also as possible.

Directors Conference directors on the progress against the so- Sarah Moynihan was also recognised for called ‘Geneva’ challenges which her leadership on Insurance and the launched the “Change the Gear while investment/bid appraisal process. This Holding the Values” mantra which was followed by an interactive session led underpins the drive for consistent by Robert Marshall which looked at some performance across the Group. of the inaccurate myths about Marshall which need to be addressed and Each of the Chief Executives spoke about corrected as we reinforce our core Group the progress their businesses are making Values. The Directors also had a preview with their strategies, and four business of the new Marshall Leadership units were praised for their outstanding Development Programme which will be The annual Directors Conference was contributions or turnarounds in launched in the coming weeks (covered held in Cambridge at the end of February. performance (Marshall Leasing, elsewhere in this edition of Teamwork), This is a once-a-year opportunity for all of Aeropeople, TPS and MSV). before the conference finished with a the directors of the Marshall companies to series of working groups looking at get together to address common issues priorities for the coming year. In addition and share the successes and challenges to the performance challenges for 2012, of each of the businesses. Sir Michael the directors also reinforced their total Marshall opened the meeting before commitment to promoting the handing over to Robert Marshall, Group core Group Values and a One Chief Executive, who led the rest of the Company approach, recognising conference. In his speech, Robert the many opportunities to Marshall congratulated the Group on leverage the synergies which doubling annual sales over the last 10 exist between all of years, with substantial growth in every our businesses. part of the Company and he updated the 3 Clive Claydon’s Retirement LAND SYSTEMS

A fond farewell to Clive Claydon who retired was widely known amongst his fellow team in February. Clive was a valued member of mates as being a very modest, kind and the MSV Production Team and was an cheeky chap whom everyone was only too extremely committed and hard working pleased to have on their team. individual who served an impressive 50 years! During his career, Clive worked in a Clive will be greatly missed and all of his Clive at his leaving ceremony with Peter variety of capacities, which highlights his work colleagues and friends would like to Callaghan, CEO of Marshall Land Systems level of craftsmanship and flexibility. Clive wish him the very best of luck for the future.

Marshall Land Systems acquires assets of LifTow Ltd

LifTow, a leading supplier of electric Johannesburg Lanseria Airport, South aircraft tugs, has been acquired by Africa. Design, development and Marshall Land Systems. production of the tugs takes place at the company’s site at Mildenhall in Suffolk The LifTow range of electric tugs where our expertise in vehicle provides a ‘towbarless’ solution to move engineering resides. aircraft. The tugs are able to move aircraft up to and above 100 tonnes “Even in times of economic stress ramp weight. The tug can be operated by people still wish to travel by air which one person who has excellent all round means that aircraft need to be moved on visibility with controls ergonomically the ground. The LifTow range of tugs is mounted on the panel in front of the capable of moving most classes of operator’s seat. aircraft without the need for different fittings and towbars. Our expertise in LifTow tugs are in service in many vehicle engineering will enable us to The LifTow electric aircraft tugs can tow airports around the world including at: develop LifTow’s product range still aircraft from 1 tonne to in excess of 100 Le Bourget Paris; Pisa, Italy; and further”, commented Peter Callaghan. tonnes ramp weight

MAVTA Awards A well done to all of the MLS employees Afghanistan where customer service is who were nominated to be put forward critical to frontline military operations. He to attend the Group MAVTA Award is a tremendous ambassador for Ceremony. Each and every person fully Marshall as demonstrated by the deserved to be recognised for their numerous letters of commendation we contribution to the business and their receive. efforts are greatly appreciated. Neil recently received a Commander Joint In particular, a very well done to Neil Force Support (Afghanistan) Arnold who picked up the Customer Commendation which is only normally Service MAVTA Award. awarded to the military or to civil servants.

Neil has consistently demonstrated Neil shown being presented with his customer service in the most trying of award by Robert Marshall and operational circumstances in Austin Healey

Mud Runner Oblivion

Neale Brothwood, Regional Manager for Marshall Fleet Solutions, bravely undertook the Mud Runner Oblivion challenge on 29th April at Eastnor Castle, Herefordshire.

This was a supreme test of fitness; participants had to complete a six mile gruelling cross country course. But it wasn’t as simple as just running round the course! Along the way, approximately every kilometre, there were ten different obstacles to overcome. To get past these hindrances, participants needed to climb up, over, round, under and swim through them! This was not an activity for the faint hearted and tested each person’s strength, endurance and coordination to the max!

Neale took part alongside his good friend Ravi and all proceeds raised will be donated to Cancer Research UK. To make a contribution to this worthy cause, please follow http://uk.virginmoneygiving.com/team/Neale-Ravi

We would like to congratulate Neale and Ravi and look forward to seeing the photos!

Neale Brothwood, Regional Manager for Teamwork Spring 2012 4 Marshall Fleet Solutions Donating blood... how about donating platelets? It is not widely recognised, but there is an equally urgent need This takes sheer dedication as two or three days prior to the for people to give platelets as well as whole blood. donation, the participant must undergo what is known as the ‘cabbage soup challenge’ so that their bloodstream is not Platelets are the components of blood which help to stop or coursing with fat at the time of extraction! prevent bleeding. Typically, platelet donations are given to people who are unable to make enough platelets in their bone Congratulations to Ian Hopkin, Customer Support Manager at MSV, marrow such as those suffering from Leukaemia or other forms who has recently given his 200th unit of platelets, Martin of cancer. Patients will also need platelet transfusions to Chamberlain, MSV Production, who has recently given his 270th replace ones that have been lost through bleeding after unit of platelets and Nigel Brand, MSV Auto Electrician, who is also suffering a major injury. a regular donor at the Blood Donor Centre at Addenbrooke’s.

Platelets are invaluable as one donation can help up to three If you would like to join Ian, Martin and Nigel and become one of adults and twelve children. As platelets can only be stored for a the many selfless and commendable people who regularly few days, frequent donors are in great demand and this is why support the cause then please visit www.blood.co.uk/platelets/ it is preferred that donors attend at least eight times per year. for more information.

Marshall SV delivers ATC Shelters to UK MOD Instrument Landing Systems in tough, but the equipment inside needs to (ICAO) regulations for air transport. Afghanistan are being housed in shelters operate in a thermally stabilised designed and produced by Marshall environment” said Peter Callaghan, Chief Specialist Vehicles. MSV has delivered Executive of Marshall Land Systems. the Instrument Landing System (ILS) shelters as part of a new Air Traffic The ILS Shelters are manufactured to Control infrastructure which the MOD is sustain constant environmental establishing in Afghanistan. conditions when ambient conditions range from -42˚C to +49˚C, typical of the The contract for four shelters was placed conditions in Afghanistan. The shelters by Thales UK to support an order from house a range of highly accurate radio- the Air Defence and Air Traffic Systems navigation aids, provided by Thales, to (ADATS) IPT at the UK MOD. determine an aircraft’s position by “This contract confirms our ability to reference to instruments. The shelters design and deliver quality protected can be transported by road, rail, sea and Marshall SV delivers ATC Shelters to workspaces for a wide variety of uses air and are compliant with the UK MOD where climatic conditions are extremely International Civil Aviation Authority

Marshall Fleet Solutions gets thumbs up from Leading Welsh Distribution Company N R Evans Logistics, one of the UK’s the Spectrum’s low energy consumption, leading temperature controlled distribution and minimised environmental impact. The companies, has selected Marshall Fleet unit also delivers maximum cooling capacity Solutions to replace its 45 Thermo King during temperature pull-down for rapid pre- refrigeration units, which are now at the end cooling and during temperature recovery of their life cycle, with the latest Thermo after door openings. King SLX Spectrum units. MFS Managing Director, Andrew Howells The presently installed Thermo King says “The combination of MFS support refrigeration units have provided the and the Thermo King product has clearly company with a long term, robust service proved its worth for N R Evans, providing which has resulted in the company selecting the company with a long term history of the brand for the updating operation. reliability. This combined with the latest N R Evans; a leading Welsh Distribution Benefits of the Thermo King SLX innovation resulted in selection of the Company Spectrums include a reduced fuel bill due to new units”.

Our Very Own Christmas Angel!

Although Christmas seems a long time ago now, we couldn’t let the moment pass without congratulating Karen’s efforts at the end of last year, shortly before we broke up for the Christmas break.

Karen Gilzean who works in Credit Control for MFS, got into the Christmas spirit and showcased her very own Christmas angel outfit.

Thank you for being a good sport and embracing the Christmas season; we thoroughly look forward to next year’s outfit! 5 Direct flights from Cambridge to Jersey

Jersey-based C. I. Travel Group recently from the Cambridge area a direct flight to area”, commented Robert Mackenzie, announced the launch of a new air route the island. Managing Director of C. I. Travel Group. from Cambridge Airport to Jersey, linking the City with the island for the first time “We are delighted to have concluded Cambridge Airport’s Airport Director, since 2006. negotiations for the launch of a new Archie Garden commented, ‘We are service from Cambridge for the summer. delighted to welcome the introduction of The service will operate every Saturday Many people are getting pretty tired of this new service to Jersey. Cambridge from 12th May through to 15th the queues, hassle and delays at the big Airport is working hard to re-introduce September 2012 from Cambridge Airport. airport hubs and with a distance of less scheduled services to the community in than 100 metres from the front door of and around the city. The opportunity to fly Operated by Channel Islands-based Blue the terminal to the aircraft steps, the from a local airport and avoid the stress Islands, using a 48-seat ATR-42 aircraft, Cambridge experience will be much more of flying through a busy airport such as the route will be sold exclusively by C. I. relaxed. We also see that many more UK Stansted is increasingly popular. We look Travel Group’s well-established consumer holiday-makers are deserting the Euro- forward to working with C. I. Travel Group brands that include AirwaysHolidays, zone in favour of a holiday closer to and local travel agents to ensure this Discover Jersey and JerseyTravel.com. home, and therefore believe that this new route is a success.’ The route will also be available to Jersey route will prove to be popular with both hoteliers wishing to offer their own clients new and existing clients in the Cambridge

A Christmas drink for the East Anglian Air Ambulance Whilst most people were enjoying a well deserved rest over Christmas lunch and something warming to drink on Christmas Day, the East Anglian Air Ambulance helicopter, based at Cambridge Airport, was on duty and was called out on an emergency response to Norfolk, returning to its Cambridge Airport base in the early afternoon.

Although Cambridge Airport was closed for the Christmas Holiday weekend, aircraft refueller, Paul Fordham had offered to be on voluntary stand-by to assist East Anglian Air Ambulance if need be, and unhesitatingly came in and refuelled the helicopter. Richard Knight, Cambridge Airport Manager said: ‘This showed great commitment from Paul. Quite clearly, without his action, it would not have been possible for the helicopter to operate later that day or during the rest of the holiday shut-down period.’

Cambridge Airport welcomes double-first Cambridge Airport is delighted that European regional airline, Danube Wings, will launch their first ever UK scheduled services from the Cambridge region with twice-weekly non-stop flights to the Dole-Jura Airport commencing in June. The regional airport of the Franche- Comté province is the first international scheduled service destination to be offered from Cambridge Airport under its new leadership team.

The new scheduled flights operated by modern, highly fuel-efficient ATR72 aircraft with 70 seats will take just two hours and operate on Mondays and Fridays from Cambridge to Dole-Jura Airport, from June to September.

The flights will bring a welcome boost for international tourism to the region, especially from France, as this is the first direct UK air service from Dole-Jura to any British destination.

Danube Wings seats are on sale now via the airline’s website www.danubewings.eu on both a one-way and round-trip basis, but will also be bookable via local travel agents and tour operators.

Teamwork Spring 2012 6 Presentation of S h i n y A x e to Gerry Lennox

Gerry Lennox, who works as a Duty Manager at Cambridge Airport, worked as Senior Airport Fire Officer from March 1981 until December 2011; a very impressive 30 year period.

To mark this remarkable milestone of 30 continuous years managing the Airport’s fire appliances, Gerry was recently presented with a commemorative ‘shiny axe’ by Robert Marshall, Chief Executive of Marshall of Cambridge (Holdings) Ltd.

Robert Marshall said: ‘Thirty years heading the Airport’s fire services and maintaining a high level of preparedness and readiness to meet all emergency contingencies is quite a remarkable record. Throughout this period the Airport Fire Service has been praised and commended by the regulatory authorities for its exceptionally high standards.’

An E l e c t r i c C a r for Cambridge Airport Cambridge Airport is now one of the most ‘switched on’ Airports in the United Kingdom having taken delivery of a new Peugeot ION all electric motor car. Marshall Environmental Manager, James Heffron, said: “Peugeot ION is perfect for short regular journeys in and around the Airport, and as this green technology becomes more affordable and accessible, we have plans to see more electric vehicles operating within the Marshall Businesses”.

The car was supplied to the Airport by Marshall Peugeot in Cambridge. The all-electric car is powered by a rear mounted 64bhp motor, whilst the 88-cell, 16 kWh lithium ion battery pack is mounted under the centre of the vehicle. The car has a very respectable performance with a top speed of 81 mph and 0-62 mph acceleration in 15.9 seconds. Like all electric cars the ION can be charged via a standard household electric outlet. Its battery pack can be charged in around 6 hours, after which it can achieve 93 miles of driving.

Airport Director, Archie Garden, said: “The Airport has been taking a very proactive stand towards ‘sustainability in Aviation’ and with its zero CO² emissions per kilometre ‘at tailpipe’, the ION will contribute significantly to reducing the carbon emissions from Cambridge Airport”.

Pictured left to right:- Mark Mantell, Fire Fighter; Paul Fordham, Refueller; James Heffron, Environmental Manager; Stacey Krysta, Airport Operations Assistant; and Trevor Jaeger, Ramp Controller High Achiever Luke Hall, Chief Flying Instructor (CFI) at Cambridge AeroClub, was named as Instructor of the Year by the Aircraft Owners & Pilots Association (AOPA) at the 2011 AOPA Awards for Achievement & Endeavour.

Luke gained his PPL licence at Cambridge AeroClub in the late 1990s; he joined as an instructor in 2001 and was appointed as CFI in 2006. Since taking on this role Luke has managed the replacement of the existing C152 fleet with the C172 and the introduction of the aerobatic training, first in a Slingsby T67 260M and, more recently, an Extra EA200, which is also used for tailwheel conversions. It is thought this may be the first time this type of aircraft has been used for aerobatics and tailwheel conversion training and good results by club members in ‘beginner level’ aerobatics competitions over the last few years have underlined its success.

Throughout this period Luke has maintained an excellent safety record and his staff and club members enjoy the relaxed but professional atmosphere at the Club. Pictured right: Luke Hall receiving his award from George Done of AOPA. 7 Retirement of an Exceptional Pilot John Preece, a former Royal Air Force Although he retired from Marshall after a and Marshall Test Pilot has finally retired relatively short period of 13 years in order at the age of 75. to work for the Mission Aviation Fellowship, a christian organisation John Preece joined the Royal Air Force for providing flying service in third world National Service in 1954 as a pilot and countries, he returned to Cambridge in after serving as a Fighter Pilot and an 1995 and continued as a Flying Instructor RAF Pilot flying Spitfires, Hurricanes and with the Cambridge Aero Club. This in 56 years of professional flying has ME 109s at RAF Duxford, John became a continued until his retirement at the end of flown 12,750 hours on over 50 different Test Pilot working for the British Aircraft 2011, when he reached the age of 75. types of aircraft. Corporation. Following this he joined During his time with Marshall, John has Marshall on 1st January 1975 as a Test flown over 5,000 instructional hours with Pictured left-right: Robert Marshall, John Pilot and Deputy Airport Manager. the Cambridge Aero Club and altogether Preece and Sir Michael Marshall

Once again, the Great The results of the survey, which will be questions designed to help us find out how Place to Work® Institute UK conducted in the strictest confidence, will you feel about working for your particular has been commissioned by continue to help each of the companies operating company. The survey is self- Marshall Group of that make up the Marshall Group to identify explanatory and should only take about 7- Companies to run their those areas which are important to our 10 minutes to complete. Please be employee survey to better colleagues and what we may need to assured that your responses are understand how their employees feel about improve to create a truly ‘great’ workplace. completely confidential, no-one can be their workplace. Since we ran the survey identified and your name will not be last year, all the operating companies have We shall be conducting the survey which revealed to anyone at Marshall in the final been working on their action plans to all Marshall colleagues are invited to take report that is compiled by the Great Place ensure that they seek to respond to the part in FROM 25th JUNE FOR FOUR to Work® Institute UK. feedback provided from all colleagues. WEEKS. The survey asks specific

Marshall Group businesses surveyed Results Business Unit average scores (out of 10) “We value our customers above all else and seek to provide outstanding customer care through a happy, conscientious and Marshall Aerospace well-motivated team.” OSS TPS Slingsby MBA Aeropeople 7.57 6.1 6.77 6.36 8.12 One of the four core values of the Marshall Group is to provide outstanding customer service at all times. One of the key Geneva Marshall Land Systems initiatives has been to implement an independent customer satisfaction process to provide assurance that the Group’s Operating SDG MSV MVE MFS Companies are striving to meet this value. 7.17 8.33 7.8 6.5

An independent consultant was appointed by the engineering Marshall Airport companies and the Airport to perform the surveys which consisted Cambridge Business Private Charter/Horse of 10 questions designed to gain real insight from the customer. The Airport Aviation General Aviation Flights selection of customers was based on value and importance and an 7.07 6.8 6.4 8 extremely high return rate was achieved in these businesses.

The Motor Group approach has had to be different as the majority The stated goal for the Motor Group is for all dealerships to be above of our manufacturing partners already have systems established to the national average for customer satisfaction (CSi). Enquiry independently monitor customer satisfaction. Therefore a Satisfaction is currently tracking at 97% of customers who are summary of rankings in the manufacturer leagues has been completely satisfied with their initial showroom enquiry. Customer produced, along with the results of our complaints log and enquiry complaints received by Head Office have fallen by 0.17 complaints per satisfaction statistics. dealer over the last 12 months to 0.24 complaints.

The Marshall Leadership Development Programme (Marshall LDP)

The CEBC, under the leadership of Robert • Drives Sustainable Success • Establish a link between the company Marshall, has recently announced that the • Promotes Teamwork ambitions, values and leadership Marshall Group’s 200 senior leaders will • Develops Talent and Capabilities. behaviours participate in the Marshall LDP. We have strong expectations for the Pilkington Leadership has been selected The programme has been created to programme and the specific aims are to: to deliver the Marshall LDP over the challenge and inspire our leaders to reach course of the next 12 months, with the their full potential, enabling them to lead • Promote a common language and Marshall CEBC attending the first 2 day their teams and move the business standard of leadership workshop in May. Each session of the forward. The programme is designed to • Provide opportunity to reflect on how you Marshall LDP will be attended by a blend develop their leadership behaviours and is can improve your leadership of participants from across the operating specifically focused on the Marshall • Grow the passion for the Marshall companies and will also be used as an Leadership Priorities: business opportunity • Re-ignite individual motivation to perform to extend personal networks • Shapes a Culture of Ownership and and develop and to build an even greater Personal Responsibility • Provide practical tools for accelerating understanding across • Inspires Excellent Performance performance the Group.

Teamwork Spring 2012 8 N o 2 m 0 1 in 2 a tio M n A s V n T o A w o p e n AVTAs ese first M lminated in the presentation of th which cu ith the inaugural MAVTA Awards We were delighted w llege on Friday 13th January. bulous surroundings of King’s Co awards at a gala dinner in the fa bed our Group Values in the gral part of our programme to em wards were instituted as an inte f individuals to the These a of many individuals and teams o nise the significant contributions business and recog arshall Achievement, Values and usinesses. MAVTA stands for M ongoing success of our Group b Teamwork Awards. dividuals ions from around the Group for in warding to see so many nominat In this first year, it was very re these awards was well It was clear that the purpose of s in each of the five categories. stood out to us and team minations this year. What really ne – let’s hope for even more no asy recognised by everyo he nominations – it was not an e tual winners, was the quality of t when we came to select the even job deciding who should win! VTA awards for 2011: There were five categories of MA

Customer Service ises an individual who has ur core Group Values and recogn This one ties directly to one of o ing customer satisfaction. made a real difference in increas

on dual Innovati s and seeks to recognise an indivi es to one of our core Group Value This also directly relat icant impact on the business. outside the box has made a signif whose creativity and ability to think

Team Work can often achieve or more people working together d recognises that a team of two ich live This awar nd we were looking for teams wh individuals working in isolation, a more than a group of ss by working together. positive contribution to the busine all of our values while making a

ip ho Leadersh d aims to recognise individuals w d effective leaders and this awar Successful teams nee at outcome. alities, led a team to deliver a gre have, through their leadership qu

Services in the Community hing’. Part of our n for integrity in ‘doing the right t a proud heritage and a reputatio cated. We have ities where our businesses are lo siness is to support the commun responsibility as a bu amount of their spare time individuals dedicate a significant This award recognises that many e in their local community. and energy to making a differenc n the 2011 programme. To be ho was nominated for a MAVTA i d like to congratulate everyone w ent in itself and we We woul public forum is a great achievem olleagues and peers in this very n recognised by your c people now know about your ow these new MAVTA Awards, more are delighted that, as a result of outstanding contribution. received for those to the extraordinary citations we ages will give you some insight in hey, and The following 10 p ng company for the final stage. T e shortlisted by their own operati individuals and teams who wer so ably compered for us by y memorable evening, which was ers, joined us at King’s for a trul Austin is a their partn trictly Come Dancing contestant. mer England Rugby player and S ember Austin Healey, the for occasion which all of us will rem d he helped make the evening an customer of our Motor Group an for a long time to come. VTA Awards. ore nominations for the 2012 MA We look forward to seeing even m

Robert Marshall Sir Michael Marshall Group Chief Executive Chairman ERVICE MER S O T S

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He er to drive roup tation ustom hose rs. tor G expec the c an w othe ll Mo direct ible m m all arsha the le to ncred out fro ns M e and ab . An i tand ousi bridg ical ollow him s bie C Cam histor to f make Deb all of as a in omer ring here w ours cust cove lp. T ding h was to he spen would team nough ey by team ounts t do e mon p the e acc ld no d the r hel bridg ie cou ed fin out he just Cam Debb e help with only the here, s sh y, and e had ver when was t eeting mone . Dav to co lpful team ral m the basis -one y ly he the r seve d find ation as no lflessl treme while ove helpe a rot re w ve se as ex s, and t, and bbie re on at the y, Da ie w G site shee rk. De theat ant th w bab Debb h PA lance erwo ty in rs me & ne ilities. oroug the ba h pap s of du untee wife apab eterb ts on hroug ystem tours er vol e from onal c P f deb ling t and S onth f oth bsenc erati ies o d traw art! all L k 3 m lack o ng a ant op ser es an to st Marsh ertoo and his lo port archiv where ight f und nation espite ely im the own e Kn d staf resig iod. D xtrem ave kn Dav raine en a R per t for e not h ct & t ur wh k R& uppor sele h a to 3 wee y of s A few m suc atory) tinuit p d fro mand g con Grou eturne his ( nsurin otor r old on ach e hall M lf il Arn e bre Mars imse Ne nto th rter l put h ped i le Po le wil nd is step Da er. Da any a stom comp the cu r the been es fo ways e car has al ort. H iority supp his pr tional rter! and addi ale Po years quire e a D many ich re d hav er for ts wh shoul a driv even iness been with y bus e has ekend ; ever Dal he we k with ver t o wor out o light t y a de simpl the in with to fit by /night tched e day – ma er r of th our and h ace y hou of hum Gill ( erosp ng an nse vise. irport hall A worki , a se nd ad the a Mars mile, titude help a owed but lton extra do at e to as all i task Wa o the can ing tim e. It h mult illian d to g ge, a r find lt tim t only G pare ul ima playe difficu an no is pre heerf team ing a Gill c Gillian th a c a true al dur ption. s s, wi ian is ation disru ystem sines . Gill oper mum nd S bu livery nway mini all La e is lity de the ru s with arsh des h qua kept hour ap M provi f ) have ening in He artin ining o team ts op Mart that M retra tain i pport plete MFS main sk. ay su e com of the to ulti ta y-to-d out th g all h is lti, m he da rying visitin whic mu p of t tly car he UK team o t d . On t recen elling -spee MFS most e trav up-to within ures, hom and sses roced y from rained proce and p awa fully t ort of tems weeks lt is a t supp w sys veral resu ortan ent ne ing se . The MA s imp plem pend e team fited ovide to im iled s nvoic bene se rtin pr asked s enta f the i bility. is has spon Ma eing . Thi ting o icing a e. Th ely re also b g team d tes r invo terfac d tim tomer now voicin ing an in ou er in ble an Cus tire in train ment ustom credi tating dge he en g out prove e rect c ional, facili nowle t arryin ge im spac ed di ofess s of her k pots c a hu l Aero prov a pr term ance ess. de owing rshal has im viding es in to enh busin dy sh Ma s and d pro actic nues new alrea alsh r skill on an g pr conti t and dra W ed he l liais orkin ndra repea San velop terna lary w sis, Sa ught as de ting in xemp ic ba as bro dra h rt cut ing e eriod ice h San y sho blish on a p t serv sby b Esta tings cellen oup Sling omer. t Mee nd ex or Gr cust emen sm a l Mot the anag thusia rshal h us, to ship M er en ll Ma g wit lation and h cGi dealin ver Re iness eth M from ern o e bus Gar away conc in th alked enuine sibly w sed g nship. d pos expres relatio wn an reth that et do ce. Ga retain een l servi n and have b tomer tuatio ould d cus the si mer w rk, an medy e HR custo m wo r to re r of th ion a of tea orde embe vice ccess erms ond in le m er ser in su ile in t d bey ensab stom ng time tra m ve an indisp His cu worki econd the ex t abo is an do. hard r the s gone d wen t he won't le and Fo h not wn an R, bu at he reliab Garet er do e of H ing th how had ustom up utsid noth ell you our c r Gro ees o ere is , will t etting Moto mploy nd th h him l rshall se e ber, a ks wit Ma ng tho mem o wor enry servi team e wh vin H nly in every anyon Ke not o p out h and xcels to hel notc roup evin e illing is top tor G K e is w ivision ll Mo r m. H his d arsha y. He tea ose in nn M xibilit rds th e Gu nd fle nd is towa Jayn ude a ries a attit h que he is. selfish rs wit re, un othe natu help sitive ling to , po ys wil usiasm alwa , enth she is ledge sure, know pres nner. jet. her under er ma Execu r with eing nt in h er by ad forme pite b leasa en ov ight h r per d des and p en tak lant fl f a sta se an calm tly be ransp call o ne is men ining recen gan t d the Jay e is im t rema has an or beyon visit ledg whils which when and return know o all, eam, ions above ecific rtive t inal T er act went e a sp uppo Term by h Lisa mad s ort iation nced iting. driver Airp ss Av evide as wa lance ridge usine a, as nce w ambu Camb ort B to Lis bula t the ield e Airp ount the am nt tha aterf t of th param here e exte sa W talwar been ge – w – to th Li n a s ays brid lance s bee as alw of Cam mbu . isa ha vice h tead and a ’s life L r ser ed ins ircraft atient roup stome tanst an, a d a p tor G Cu d to S ng org save all Mo lanne y uniti ns had arsh te site misp ctivel actio yn M rroga y proa at her Rosl da Ha rmer duty b her th ackie e Hon her fo to tell J at th with Lisa t time ences to ifficul xperi very d mer e gh a custo ntion! throu gative r rete ervice rn ne tome and s to tu d cus care n able SI an the omer s bee ved C meet t cust he ha impro g to ys grea ss. S efore ushin s alwa give usine d ther ays p avid i r ed to the b all an s alw nt. D tome push n of arsh and i rtme ur cus ie has uisitio ith M asis depa d in o Jack r acq one w aily b of the lecte ing ou sitive up a d tion is ref ollow a po or Gro ce on reputa which f er into ll Mot servi and rvice ploy arsha omer ance er se up. em e M cust rform ustom r Gro How ding the pe e in c Moto David utstan rther llenc rshall ers o to fu e exce d Ma deliv ations chiev uar an David xpect le to a in Jag er’s e tra mi with ce stom he ex nking ospa cu o go t LP) ra ll Aer king t me (C arsha ng loo gram ke M leadi lty pro Coo k and ’ loya istyn wor mers Tr in his custo xcels h the and ice, e es wit ured r serv athis humo , he stome y emp ood ble to of cu totall ful, g s una ome and help if he i e epit gency olite, but is th for ur ely p esolve ”. He eed xtrem s to r eyond the n ys e ward nd b trates alwa r back ove a mons yn is d ove s ”ab ly de Trist ll ben ly goe active kly. He wi n. istent . He quic him. olutio cons ample ssues d of ale/s istyn e ex lve i s aske imesc Tr by fin l reso task i tive t team d wil tever lterna his s an wha s an a ration nds to ovide frust respo nd pr letes/ ates a comp munic s com alway ATION NNOV I NER N I W ley e eck th ive B e Cl pac eros all A rsh Ma x e bo f th t o in s ou ially find spec ntly les e lso nsiste hurd t is a e co yday es. I Cliv ever ramm 130J ns to prog er C olutio ajor g oth are s 30J M nagin ions C-1 ma solut the from his inor that that d J M oted mes jor an at n gram J Ma lts th r Pro d in g resu Majo mente iverin ,000. imple in del £550 eing o aid gs of b es t savin gramm verall Pro ced o produ have

P s -U usines S d a B R igne roup E des or G N has Mot N oup hard f the ector U r Gr . Ric ture o tail S R oto tem cul r Re ll M ys nd to e sha ix s ge a Mo h Mar hoen gua the ny. t r P lan t in mo lle ur he es re rd Fu hind o rt of t f the b rds ce icha ns be me pa one o r awa R e brai beco ed as secto is th at has ognis dustry ichard tem th en rec an in R e sys as be tive at lligenc stem h l Initia Inte he sy Digita ess. T Best busin arded ing aw by be s ystem and S hall L is Mars that t Lee rocess ober ng a p erised R f taki ontain task o ble c ed a d the eploya roduc ger, ha to a d n we p oC mana g it in ructio o -39 ering d fittin const 0oC t ly ngine lex an nths m +6 lateral ms e omp six mo es fro ity to syste lding c t and rang pabil now as the rd bui pmen rature nd ca that is bert, tanda evelo empe tion a stem dge Ro in a s nths d te in t innova e a sy ing e aged e mo opera tion, roduc a lead man er thre ould edica uld p en us . Aft hich c This d we co as giv arket. system ory w sults. t that and h ing m borat ble re mean nistan velop NA la ce sta rums Afgha nd de D produ onund tion in ging a d still ring c ploita hallen an ginee sic ex t in a c lve en foren refron reso way in the fo g the us at leadin eping ility ke capab hich rds w ace rk ca ing erosp g wo Plann hall A raisin dem al Mars t for Tan pprov lley oncep ARO lity a Woo ing c n the d qua ficant Alex plann ges i taine signi ed a chan nd ob hown hich creat icant ase a has s res w Alex signif datab and cedu d in the r MBA d pro sulte reated em fo es an re He c d syst ocess tem. rk car ge pr A. sys he wo chan of MB tilise t ing to future to u r wish o the ude fo nefit t aptit ital be iven v has g s, for tomer ms g cus the Syste andin ics to Land dem ctron s rshall ons to icle ele heme y Ma soluti h veh ing sc zenb nical ed wit financ ment e La k tech tegrat ative velop Pet e too ms in ed cre ess de red red w syste velop busin -powe ensu fridge lso de ined y van ng Pete ck-up and a comb s man o-Ki ple ba ustry, n in a imes a Therm exam cal ind ovatio ll six t rded ceuti er. Inn ow se e awa harma stom we n e wer ts. p the cu re and o. W roduc bond le is ra ars ag ese p to ical ro 2 ye for th techn e did r 2011 and s as w e Yea e unit r of th fridg l Deale ationa Intern

oup tor Gr all Mo Marsh d the pp behin s Kna ker just arcu d thin oesn’t M er an lweb d ay. driv rshal t is tod ncing uk. Ma here i n influe b.co. it to w s bee key hallwe o get he ha is a .mars tivity t e and iness. arcus www d crea tabl p bus M nce of on an to the Grou the forma passi rings otor ers in per takes rcus b the M our pe ler en – it at Ma within d by t Dea happ ly wh vator gnise ”Bes exact inno n reco as the his is a key s bee ony T ed as .uk ha cerem minat eb.co wards no shallw stry a w.mar t indu ww recen or at a K. sect the U ite” in Webs

N ICES I Y SERV MUNIT E COM TH ER N n IN lema W w Co rt e re po th And all Air rsh Ma e bridg Cam f the this er o on to emb dditi l ey m t in a ecia a k , bu a Sp w is team een s ndre vices as b d ha A ser rs h , an rt fire yea olice d Airpo n 20 dge P carrie e tha mbri has mor e Ca r. He out for for th ecto d with able f Insp y an o onst nk o uietl ce t C he ra role q servi n to t paid uperb s a rise ary un g a s quire olunt ovidin ich re this v us pr – wh ny, th ridge remo Camb . ce le of tment peop ommi the ime c cant t signifi

P U g - irin S equ R e, r E n tim N ir ow N the U aff in R y st t b e ou as h rried istm t ca hr rs C pace port is dolla Every ss Aeros e sup ds of ities. omele shall . Th undre mmun port h Mar ations veral h cal co o sup Team 3 loc ing se the lo sers t tario taff in e rais ing in nd rai ised. e On 18 s ning. rout ple liv old fu are ra Th prises d plan -15km te peo nd h l funds com ion an ntario rtuna ents a itiona team anizat ern O less fo resid d add The le org f East es for home am an iderab pital o at car l care the te cons s Hos arity th r loca red by ildren' s a ch nts fo ponso • Ch Way i prese es is s nited hase 18 hol The U s purc son. of the • loyee e sea h one emp festiv t whic MAC ng the ent a e duri urnam peopl golf to nnual • An a up or Gro ll Mot arsha the obb M ent to las C mmitm has Doug tes co s. He nstra league rity demo d col is cha ularly ers an and h e reg tom unity l as h th cus omm arshal to bo local c to M ervice in his credit mer s rvices s is a custo his se ougla reat E for nt. D and g an MB veme pany arded achie com en aw nding She tly be outsta eople. recen is an ther p act which port o n cont work, d sup main i rk p elp an s to re en wo Grou is to h tinue l unse otor in life he con smal hall M pose hall, s all the Mars le pur f Mars it, but chell se so half o y cred unity. Pet n, who on be es an omm Diana perso vents er tak the c lfless table e e nev ing in se hari . Sh tand na is a nise c cares all’s s Dia t orga uinely Marsh n’t jus he gen ly on does and s ourab eople cts fav with p o refle es als she do e ospac ll Aer arsha ng all M dicati Masc . De e. ron ll team scop Keir ootba work en’s’ f in his lways childr o with oal. A local ut als d a g r the hes a itch b se an ion fo coac the p urpo pass s and nly on ys a p vious pport not o e bo an ob on su ilding s thes plays , Keirr m bu give n dis time to tea and Keirro spare ience e team ork, In his exper of th ut of w and orale n or o 00 to s time the m be it i £10,0 hi tains ody, . ated main veryb d him rs don wards He help e aroun 9 yea tes to s ng to ose e last tribu crease strivi t of th ver th so con ow in pmen ems has o He al he sh sides evelo Syst which ulties, mes. T ar. Be d l Land how diffic rity ho ery ye rshal Car s rning autho ing ev p Ma lassic ith lea local to go ulary. Clam one C ren w ers in rward nstab Paul therst r child nsion ook fo ire Co the A nd fo age pe ents l icksh s run bled a al old l resid Warw aul ha e disa to loc e loca th the P for th party all th rs wi rities tmas a and 30 yea cha Chris the are le for iding a irit of nstab prov nity sp cial co ommu a spe the c s been aul ha this P HIP NER S IN llips i R W im Ph E he T Group t r D l Moto l A arsha M E onda H L failed r the his ok ove icated hall to as ded as Mars Tim h ess w he day shire, busin ince t n York York nesty, S s up i ng the he ho inesse provi has t is bus orts in at Tim r who nd eff ted th leade ime a as no of a t s. It w ssion ucces nd pa a s rive a rity, d integ ing. follow worth

roup otor G shall M Mar ing ollins Noth vor C alike. is Tre staff eone rs and som tome when P er cus ing in es. U k aft tand e do - loo s ll h S and From in a R elp our. ship E to h um der N illing of h t lea N ys w ense grea ved U alwa eat s lays nvol R d is a gr disp ich i an s he h is e der e ha er, e w . Th h lea d h tom mm TK t rn an us gra f M s a bo him ard c r pro any o any evor i ch for awkw erge omp ith m Tr o mu ost any m ding C lex w ve ms to the m ms omp , a tra comp p, dri see ering Syste ent C lution n is ershi t answ Land e rec et So unctio s lead ithou off, to rshall l of th all Fle ting f cott' and w ik Ma ontro arsh coun With S cale Graf full c es to M he ac ions. times cott took pani ere t nsact short S and Com ss wh of tra tively wned d VTR usine ber a rela cott o TK an n a b e num es on S the M king i a larg sourc rging derta s and tra re me e un count no ex a larg er ac with was stom hieved ate cu as ac epar this w s sion sing. d pas es ari pace an r issu Aeros majo shall any Mar front alton m the ian W ple fro trata Gill exam m all s ds by le fro lain le, lea peop comp peop is with o not up ves in ly bas taff d tand positi a dai her s will s and als on esult, rk and good ill de as a r er wo es the est. G and out h . ff, se their b erself te ab t time er sta ive of job h siona righ s in h ntly g o any is pas at the elieve siste to d rage, done led Gill b m con illing s cou ing is has er tea e is w ill ha ht th ct, he y nd, h s. Sh en. G he rig proje clearl a usines re giv that t eper omer the b hey a nsure tchke cust their of job t f to e s ed Wa re the tisfy t any r staf ystem roubl e whe st sa htly abou nd he and S f the t a stag not ju ld rig rself a hall L hip o ip to and t shou ip for he Mars aders tionsh ceed ts tha dersh ctor ver le g rela suc t cos e lea g Vi ook o orkin am to ccep se. Th icult. Gre reg t llent w ct te g to a cour is diff day G exce proje willin ter of mer e the op an the s now a mat custo Sinc devel g and mer i s as at the m to Gre custo thing am th his tea wants . The nging ole te ertly ments challe e wh nd ov range than oss th a ual ar ather n acr tract hem r eptio con d to t e perc harge ged th be c chan n has oup show or Gr ll Mot arsha ient ne M d effic Loa est an ont. Tim n hon the fr m in a from is tea leads e. ing h lways bridg s lead and a in Cam alway team ntre nd is g the ar Ce ple a uildin sed C exam ime b f the U good ot of t ion o sets a ds a l undat Tim spen nd fo er. He tone a mann orners the c Tim is he ured t iv sec e e, Raj ip, th ramm dersh e Prog is lea Profit spac ment der h ecast ll Aero ssess n. Un a for eer arsha pair A y pla %, to gh sh n M ar Re cover ve 20 throu h. adara TriSt a re egati ccess proac hakr for the rk on n of n ed su tic ap s jiv C ineer to wo ositio chiev agma l time Ra eng gan king p has a nd pr at al e lead nd be s ma Rajiv ative a ample ilst th ed a a los .5m. innov ent ex Wh need from by £4 h an xcell urces vered alue throug ts an e reso s reco ales v rship jiv se s. ct ha h in s leade al, Ra omer contra growt ctive dividu s cust plus d effe rthy in nd hi f 15% ng an stwo eam a o k, stro nd tru f his t e d wor nest a eds o spac har hly ho he ne ll Aero oroug te of t arsha . He A th idera ss M r lines cons w Go majo tice and is atthe ing 2 ppren M anag an a ng ilst m rained pleti n wh and t st com . hnicia aged Whil icians e tec man ards. techn alon ut also n aw ther only stand s, b th wo ing o t not as a h team nd bo s train l poin uties n bot me, a o wa ivota his d jobs o ick ti he als as a p fulfil trical a qu job, his w ed to Elec inside ndard ped t anag ic and lified is sta evelo att m Avion h qua ide h was d M d all y bot longs team MA. plete e. The ities a trical es of ngths com traine nsibil elec abiliti ary le adult respo a new e cap aordin kes and extra ship, of th extr he ta hese ader ssage ll go to s and to ll of t w’s le ar me m wi year able a atthe a cle his tea for 20 listen, der M y but le so rved g to cter to Un mpan xamp as se willin chara he co by e t he h erful, th of for t space n and y tha is che treng pect. l Aero suasio mpan . He the s us res arshal ic per he co task e has ormo on M usiast l to t all the es. H im en Kits enth is loya w sm easur ned h Lee y both . He ter ho ting m as ear ads b ations mat itiga this h Lee le aspir rk, no cute m and fy his his wo d exe team satis e in ce an is own to s prid advan and h ormou le in mer en troub custo cipate ith the ort anti est w e Airp in hon bridg rema Cam trol organ ic Con rk M r Traff ry Ma ort Ai gulato e Airp the re h bridg n on growt o Cam e take over a ship t as h sided lation leader only h s pre t regu iding Not , he ha e stric lities f prov port. ovider er. Th p qua tion o e Air es Pr d train ershi as bina at th Servic ller an is lead e out re com hange ation ontro s by h l cam hat ra ant c Navig le as c all thi ontro ved t ignific ur Air nal ro ieved raffic C achie of s er as o eratio s ach Air T k has time anag an op ark ha urvey, Mar t, at a able M down hat M tion S tmen count lding eans t tisfac depar of Ac ilst ho rs, m er Sa sibility n – wh ntrolle ustom spon ng pla ffic Co cent C re traini ir Tra the re n and s for A uring ort. pla hour and d e Airp orking kills – bridg of w ing s e Cam fluenc ers lik and in ustom why c top of K R OR WINNE W e th on M Nort e A Briz pace E RAF eros A d T shall carrie Mar and ned nsite plan the o team of am The move Lyneh the RAF g rough t from orkin th uppor n. W stry s Norto ustry indu rize d Ind AF B AF an sk, to R the R n’ ta with rculea ft, losely ‘He aircra c , this all 33 tners ent of round par ovem ory, g ed m nvent and involv res i nnel re spa erso d enti MA p es an the t, all engin pmen ding , the equi s inclu eriod item this p o- utsize ring day-t o s. Du port eller o sup prop ued t ontin am c . te tions opera day

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With the 2011 MAVTAs now Nominations are open now for the Friday 11th January, 2013 once presented, we are looking forward 2012 MAVTA awards. In addition to again in the historic surroundings of to the 2012 MAVTAs. the 5 categories launched last year, King’s College in Cambridge. there will be two new categories – The 2012 MAVTA programme has watch out for the announcements As before, nominations will be able just been launched by the MAVTA at launch. to be made online via the MAVTA Working Group comprising website and also via hard copy representatives from each of the The 2012 MAVTAs will be nomination forms. Who will operating companies. presented at a gala dinner on you nominate?

ExecuJet Europe takes more prominent role in the UK

Not long after winning a five-year, exclusive contract to run Cambridge Airport’s FBO, ExecuJet Europe announced recently that it is to further strengthen its presence at the Airport. The business aviation company plans to relocate its Aircraft Operations Department from Zurich, Switzerland to Cambridge during the second quarter of 2012, while, at the same time, retaining resources at its Headquarters to run its Swiss AOC.

“We recognise the value and flexibility of this sizeable new facility in the UK which has great potential to help develop and strengthen our European business further. Business aviation in the UK has traditionally been a very important market especially in terms of medium size and large business aircraft registered, generating over 30% of business aviation employment in the EU. Bolstering our presence in the UK is a logical next step for us,” explains Cedric Migeon, Managing Director ExecuJet in Europe. “In reducing some of our costs and using the excellent resources we have in Cambridge, we will be gaining a competitive advantage in the market.”

Some positions will move from Zurich to Cambridge, but the company’s European Headquarters, as well as ExecuJet Aviation Group’s Headquarters will remain in Zurich. Marshall Leasing keeps the red flag flying Marshall Leasing but the cars come in assorted colours

...a tale from Jonathan Ross, Sales & someone you would have normally who supplied Labour with their red cars? Marketing Director, Marshall Leasing.... associated with screeching wheel drama. Finally, some years later, I am delighted to “About twenty years ago I was cut up by a The driver in question was Neil Kinnock, report that Marshall Leasing, in partnership red Vauxhall Astra whilst I was negotiating and I had to conclude that the Astra he was with Marshall Motor Group, has won the serious Monday evening traffic around driving was either a Labour Party car or he contract to supply all of the Labour Party Marble Arch in London. It was a summer’s was really devoted to the cause, because fleet, and we recently delivered some 40 evening and this made it all the easier to his bright new shiny wheels were red! new Astra’s and Corsa’s, in various colours, catch the expression of satisfaction on the including red!.” face of the driver. Not an especially Now you might think that this spitting image unusual scene to be played out on the would have been enough for me to Jonathan would like to give Paul Tyler of streets of the West End in those carefree, contemplate as I slogged it out in the traffic. Marshall Leasing / Gates credit for his hard camera-free days, except that on this But actually, and perhaps not altogether work in securing this occasion I was surprised because I surprising to those that know me, the big prestigious account. recognised the driver and he was not question that preoccupied my mind was

Teamwork Spring 2012 20

Flight Test and Operations The safe delivery of Flight Test and company test pilot, who is a Training Operations is an essential element of the Captain too and a C-130 specialist and business for Marshall Aerospace. Chief importantly our resident Flight Engineer, Test Pilot Shaun Wildey, who officially who brings deep knowledge of aircraft took up the role in October, gives an systems. The Flight Test Engineers, who insight into the operation and his own are on board when we conduct journey towards becoming a test pilot. developmental testing, are responsible for directing the flight test element of the sortie and analysing the data alongside the wider team.”

At Marshall Aerospace, the flight test Iain Young retired from Marshall workload is split into two distinct areas. Aerospace in March this year after 14 The first is post-maintenance testing when years as Chief Test Pilot and an aviation an aircraft has been in the hangar for a career dating back to the early 1970s. He period of time and it needs to be put talks about some of the highlights, including through its paces before handover to the piloting the Vulcan bomber and why test customer. The second is developmental flying has always been his passion. test, where structural, avionics or other changes have been made to the aircraft “Being Chief Test Pilot for Marshall and require a comprehensive in-flight Aerospace is a job I have enjoyed evaluation to ensure safe operation. immensely, because it has allowed me to Whether it involves post-maintenance test live out my first love – test flying. flying of a C-130 or developmental flight test Shaun has been a test pilot for 11 years of an aircraft undergoing a major avionics and has experience of flying an incredible My aviation career began in 1972 when I upgrade, the final proving ground for safe 70 different types of aircraft, including the joined the RAF and trained on fast jets flight rests with the Marshall Aerospace Jaguar with the RAF, while on active before moving into the rotary wing arena Flight Test and Operations team. service in Iraq and Bosnia. where I was involved in operational flying in Hong Kong, Germany and the UK with the Wessex. I was part of the team that oversaw the entry into service of the Chinook and also had the opportunity to fly the Lynx and the Sea King among other helicopters. When I went to the Empire Test Pilot School as a rotary wing instructor I also had the chance to fly fixed-wing aircraft.

“I trained as a military test pilot in the 1980s and subsequently spent eight years as head of flight operations for Pilatus Britten-Norman as it was at the time. I had a short spell working with the UK’s Air Accidents Investigation Branch (AAIB) based in Farnborough and then the opportunity to join Marshall Aerospace The nine-strong department includes Prior to joining Marshall Aerospace he came up in 1998. aircrew of course, but also Flight Test spent four years as a commercial Engineers and Flight Test Support airline pilot flying the A340 with Virgin “There have been so many highlights – a Engineers, who together are responsible Atlantic as well as a spell with Abu huge amount of C-130 flying of course, for a wide variety of flight test and Dhabi-based Etihad. but also flying the Bombardier Global evaluation. They are supported from Express and the Vulcan when XH558 was within the company by other aircrew who He says: “One of the aims for me is to be returned to service. One of the most augment the team as air loadmasters and visible around the business and work in demanding challenges involved our work additional flight engineers. such a way that we can correctly resource on the flying testbed for the TP400 engine and plan our flying around what the destined for the Airbus A400M. I plan to “We have two types of test pilots as part business needs from us. Everything we do keep busy when I do retire and as an of the team,” explains Shaun. “Three of here is designed to be flown and to be example I’m going to be doing some flying us are qualified experimental test pilots, operated by pilots and aircrew. The more with a team of local enthusiasts near which means that we are allowed to fly that our aircrew can be involved at an Cambridge who are uncleared aircraft or fly different early stage, the better chance we have of developing a new envelopes using uncleared software on delivering a product that meets the needs single engine aircraft board, for example. Then we have our of the final operator.” called the eGo.” 21 MA commissions essential RHAG systems at Camp Bastion military base in Afghanistan

MA has commissioned two Rotary Hydraulic Arrestor Gear (RHAG) systems at Camp Bastion, the RAF’s main base in Afghanistan for British military troops, following the opening of a new runway late last year. The RHAG Commissioning Team at Camp Bastion – Mick Egan RHAGs are fitted at all major RAF bases and are intended to (left) and Tim Lucas (right) of Marshall Aerospace and Flight slow down fast jets in the event of an emergency landing. Two Lieutenant Nick Pound (centre) of the Air Commodities drum-wound belts tension a steel cable that spans the runway Project Team. for landing aircraft to hook on to (at speeds of around 120 knots). Each drum drives a shaft fitted with paddles and and overseas stations include - in addition to Afghanistan - suspended in a fluid; and it is the viscosity of the fluid that Cyprus, Ascension Island and the Falkland Islands. reacts against the cable when caught by a landing aircraft. The commissioning work at Camp Bastion entailed a check of MA is the UK Design Organisation (DO) responsible for the RHAG foundation and equipment installation documentation, commissioning the RAF’s RHAGs, and the work at Camp followed by a check of the RHAG installations to ensure they Bastion was undertaken at the request of the Air Commodities had been installed correctly; checking and adjustment of the Project Team. MA was appointed the DO for UK RHAGs in 1970 cam release mechanisms to ensure that during any attempted and has reconditioned the equipment since then. Subsequently, arrest both energy absorber drums release at the same tension in 2000, the company’s responsibilities increased to include all and an inspection of the runway adjacent to the installations to UK station removals and installations under a 5-year (cyclic) ensure the runway surface is acceptable for an aircraft hook to programme. RHAGs are installed at 10 RAF stations in the UK capture the cable.

Marshall Aerospace Awarded Two-year C-130H Maintenance Service Contract from the Royal Netherlands Air Force

Marshall Aerospace has been awarded a two-year maintenance service contract extension from the Royal Netherlands Air Force (RNLAF). The service supports the RNLAF’s fleet of four Hercules C-130Hs and will see Marshall Aerospace carrying out scheduled C Check maintenance (C2, C3 and C4), which maintains aircraft airworthiness, between now and the end of 2013.

The maintenance work will be conducted in the UK, and between them the RNLAF’s four C-130Hs are due five C Checks during the contract period. Steve Fitz-Gerald, CEO of Marshall Aerospace, commented: “We first performed maintenance work for the Royal Netherlands Air Force back in 1994, plus we have performed a number of aircraft upgrades for them during recent years, so we’re delighted to have been awarded this service contract extension.”

MA Business Development Fayre

As part of actions coming out of the Great Place To Work survey, the MA Business Development team undertook to publicise the work done by this important function over the last few months. In January, February and March the BD team organised “BD Fayres” where all of the BD Marketing Executives and team members were present in a trade-show style event. No formal presentations, just face to face communication. Many staff were invited to come along to meet the team, who were happy to answer all questions on their particular account plans for 2012, opportunities and areas of responsibility. The events were a great success.

Teamwork Spring 2012 22 Marshall Aerospace Wins its Third Colombian Air Force PDM Contract

Marshall Aerospace has been awarded a third in-country, deep- maintenance contract from Fastcol Aircraft to support the Colombian Aeronautics Industry Corporation’s Programmed Depot Maintenance (PDM) project for the Colombian Air Force’s fleet of Steve Fitz-Gerald, CEO of Marshall Aerospace, commented: “We’re C-130 aircraft. delighted to have been awarded a third contract from Fastcol to support the PDM as it’s a great testimonial to how, where and why Fastcol Aircraft provides flight-line MRO services to the Colombian Marshall Aerospace’s specialist engineering expertise is being Air Force and awarded Marshall Aerospace the first deep- called upon to support MRO operations.” maintenance contract in 2010, under which a significant milestone was the removal of a C-130’s wings in Colombia; a first in the The Colombian Air Force operates eight C-130s, a mix of H and B country. A subsequent contract was awarded in March 2011. models, where the former typically require a standard overhaul and the latter need an overhaul plus modernising (for example, re-wiring and new instrument gauges).

Under the contracts awarded to date Marshall Aerospace has supported work on tail numbers FAC1004 (completed in September 2011) and FAC1001 (due for completion in April of this year); and tail number FAC1015 has just arrived on site at the Colombian Air Force’s CAMAN Airbase near Bogotá. The contracts are time- based, and this just-awarded contract is set to run through to the end of November of this year.

Jobs Fair Success

Potential new skilled recruits to Marshall Aerospace were given the chance to find out more about the company during a jobs fair organised at the BAE Systems site at Brough in East Yorkshire. In September 2011 BAE Systems announced plans to end manufacturing at Brough with the potential loss of up to 900 jobs. The jobs fair allowed employees to discuss opportunities in Cambridge in a number of disciplines.

Marshall Aerospace was represented by Jon Land, Head of Engineering Support, HR’s Jo Boyd, Debra Green and colleagues from Aeropeople. Commenting on the success of the day, Jo said: “This was a great opportunity to meet individuals who possess the Marshall Aerospace and Lockheed Martin skills that we require at Marshall Aerospace. We were able to signed an MOA which further promote the positions that we often find difficult to recruit for.” strengthens working relationships

Marshall Australia -City to Surf Success

In August 2011, four members of the MAA operation ran in the annual City to Surf race in Sydney. Peter Hunt, Rob Smith, Chris Gallwey and Greg Donaldson all finished the course under two hours and although delighted with their individual times they had plenty of aches and pains to show for their efforts.

The course is 14 kilometres in distance, starting from the intersection of Park and College Streets in Sydney’s Central Business District before heading up William St and through the tunnel at Kings Cross. The course continues along New South Head Rd through Rose Bay, then up ‘Heartbreak Hill’ with a severe gradient, which is the toughest part of the course. The finish is located at Australia’s most famous and spectacular Bondi Beach. 23 Like Marshall, the F Cross business has A first for Marshall as been a family-run affair since its it acquires VW Business formation in 1958 by Fred Cross. Fred Cross’s sons took over from their father Volkswagen is a new brand partner for At the end of January, Marshall Motor and latterly, the business was run by Marshall Motor Group and it is an Group completed the purchase of Ronnie Cross, alongside his son, Nigel exciting brand for the business to F Cross & Son from the Cross family. who worked with him in the business. represent. Operationally, Volkswagen F Cross represents Volkswagen Passenger split their business into two very distinct Cars, Volkswagen Commercial Vehicles Initially a repair business, F Cross also brands in the UK; Passenger Cars and and Kia from a large site in Scunthorpe represented Toyota for a number of Commercial Vehicles and Volkswagen cars in Grimsby. The years until 2003. It gained the business is also an authorised repairer for Volkswagen franchise for Scunthorpe in The addition of the Kia business in Volkswagen Commercial vehicles in 1991, and also for KIA in 1991. It was Scunthorpe also takes the Marshall Grimsby and for Renault in Scunthorpe. then awarded the franchise for partnership with the brand In total, around 120 colleagues have Volkswagen in Grimsby in 200. It is one to 3 sites, adding to the joined the Marshall Group as a result of of the longest established Kia existing businesses this acquisition. businesses in the country. in Ipswich and Bedford. dia Social UMser of the Year Daksh Gupta, Marshall Motor Group industry and, favouring Twitter, in particular, Chief Executive, is delighted to have been he uses the mini-blogging platform in just voted Social Media User of the Year by the way it should be. He chats to Car Dealer Magazine in their recent customers and employees about cars, E-wards. This is a brand new category in deals, offers and services which Marshall the E-wards and aims to find the best can provide; he tweets about his personal user of social media in their respective life and what he’s doing at any given time; business; the only stipulation was that re-tweets news and also photos his the winner had, in the last 12 months, had followers would be interested in. to have used social media, such as Twitter and Facebook, in an innovative Roland Schaack of Codeweavers added: and productive way. ‘Daksh Gupta has really worked hard on his social media presence wearing his The Judges acknowledged Daksh as one heart on his sleeve. Over the past few full public view. This for me is what social of the leading embracers of social media months we have watched Daksh media is all about, interacting with of anyone in his position in the motor personally handle customer complaints in customers for better or for worse.’

Technician achieves highest accolade at Marshall Cambridge Volvo

Matthew Thompson began as an apprentice with nominated by their business and then undergo a the business 10 years ago and is now one of the series of exams and practical tests to assess their few in the Volvo network nationally to have passed technical competence. The stringent tests mean the top technician exams. Matthew Thompson, who only the very best technicians achieve the requisite works at Marshall Volvo in Cambridge, has achieved grade to qualify as a master technician, which is the highest qualification in the industry after he was also independently recognised by the industry’s awarded Master Technician status. body the Institute of the Motor Industry (IMI), a further reflection of the Recognized as the pinnacle of automotive qualification’s high standing. excellence, would-be master technicians have to be

Teamwork Spring 2012 24 A great deal for Oliver Having been diagnosed with leukaemia in 2005, Oliver Rofix was, last year, given the all- clear from the disease. Oliver, who was treated at Addenbrooke’s Hospital in Cambridge, is planning to give lifts on his boat to people affected by cancer to help inspire them. The team at Marshall Nissan in Cambridge was delighted to be able to help Oliver with a special deal on a car to tow his boat.

Oliver is a keen sailor - he sailed around the UK in an 18ft yacht last year but is planning another, longer journey in May 2013 in a rigid inflatable boat to allow him to venture into Oliver pictured above left with Peter Martinez remoter parts. Visit www.olivers-travels.co.uk for more information. at Cambridge Nissan

New Franchise Adrian Wallington has joined Marshall after nine VW and Audi businesses and Motor Group as Franchise Director for has an outstanding track record of Director appointed the Jaguar, Land Rover and Volvo performance. Given his prestige and division as successor to Chris Sheppard alternate premium credentials and his following his appointment as location in St Albans he was an Commercial Director, as featured in the outstanding candidate to fill this role. last edition of Teamwork. Adrian’s experience, commercial flair Adrian joins Marshall from Wayside / and passion for being the best will be a Jardine Motor Group where he was a huge asset to the business and to the Brand Director. Adrian previously looked Motor Group Executive team.

Energy Warden Marshall Motor Group colleagues have switched off at the end of the day. AMR recently formed an Energy Saving group to readers have been installed at all try and reduce the cost, and consumption, Cambridge sites, to help monitor energy of energy across the Group. usage throughout the day. One of the main aims of the group is to attempt to As part of the initiative, someone from alter people’s attitudes at work and to each dealership will be assigned the role retrain them to think about how they are of ‘Energy Warden’ who will be tasked using energy in the workplace; stickers with checking that the lights, air and posters will be displayed in each Robert Marshall is photographed in the conditioning, computers, etc, are all dealership to re-enforce the message. Energy Warden ‘uniform’

Marshall of Milton Keynes delivers first Renault electric vehicle The team at Marshall of Milton Keynes now deliver locally with zero emissions and was able to answer his questions on Renault was delighted to recently deliver make considerable savings on fuel costs vehicle charging and the battery hire Renault’s first electric vehicle in the UK – a over a period of time.” scheme, and give him the reassurance that Kangoo Van ZE. the Kangoo Van Z.E. could not only do the The Kangoo Van Z.E is already the job he required, but that it made sound The proud owner of this new vehicle, recipient of two high-profile awards; business sense...... his running costs are Patrick Chard, Managing Director of International Van of the Year 2012 and now going to be considerably lower.” Murrays the Printers, based in Alston Drive, What Van? magazine’s ‘Van of the Year’. It Milton Keynes, was delighted to be the first is the world’s first electric van produced by Photo L-R:- David Barnett, Mr Chard & Ian Kangoo Van Z.E. customer. Collecting the a mass market manufacturer and it’s also Plummer, Director, Renault. keys to his new van, he said: “It is fantastic, affordable with prices starting from just very exciting to be first. We made a under £17,000, plus a separate monthly conscious decision a couple of years ago battery hire fee from around £60. to be as green as possible, from vehicles to Marshall sales executive David Barnett, printing presses and with everything we who sold the first Kangoo Van Z.E., said: buy. The Kangoo Van Z.E. is the first “We are very proud to be the first electric van to market from a manufacturer dealership to complete a Z.E. sale and I’m and it ticks every box for us. It is great for extremely passionate about Renault’s new our customers too, as they are also electric range. Mr Chard had been concerned about the environment. We can anxiously waiting for the van to arrive and I

Familiar Face bids Farewell

A well known face to many has retired after reaching a milestone with the Company. Gerald Ingall, an member of the Parts team in Cambridge, has achieved 50 years of service and will be missed by those who work with him, for his professionalism, knowledge and great sense of humour. We wish Gerald all the best for his retirement. 25 USAF Colonels visit Marshall On 2nd April, Robert Marshall, in his role as Callaghan. The two USAF Colonels enjoyed an Honorary Commander in the USAF, their visit and a reciprocal visit is being welcomed Colonel Joseph Rushlau and Lt. arranged to Mildenhall for Steve Fitz-Gerald Col Joe Guiliani to Cambridge. Colonel and his team to further the discussions. Rushlau heads the USAF 100th Maintenance Group at RAF Mildenhall and Robert had Commenting on the visit, Robert Marshall invited him and his colleague to come to said: "Our skills and capabilities are Cambridge to learn more about our complementary and we can offer valuable capabilities and explore possibilities for us to support to the USAF, close to their own work more closely together. Following initial base of operation. It was good to meet round-table discussions, Colonel Rushlau and the colonels and I am looking forward to the Lt Colonel Guiliani were taken on a tour of follow up visit to Mildenhall which will allow MA by Steve Fitz-Gerald and MLS by Peter us to extend our conversations further."

Sports & Social News Membership of the Marshall Sports & New Committee members:- MSSC Committee Social Club (MSSC) now stands at 350 with The MSSC committee is looking for Michael Bowden, Chairperson (Botanic all members benefiting from many special organisers of football and cricket events and Garden Tickets, Marshall Merchandise); offers and trips. also for a committee member from MLS and Greg Nunn, Treasurer (Punting bookings); MMH to involve them more in future Mark Jones (Fishing Club); Punting: We have 4 punts per day available activities and events. If you’re interested throughout the summer, free to members. please get in contact with a MSSC Laura Aldred (Greens Membership); committee member. Hayley Fabb & Sandy Still (London trips and The University Botanic Gardens: is free theatre Shows) to members and these tickets are available Shows and trips : The next London trip is all year round. Six corporate passes on 12th May 2012. And a new Jubilee Trip available per day. to the Coast is planned for June (free to 30 Club News Members) Members Draw : Due to the reorganisation All 30 Club members should, by now, be of the Committee, this was put on hold. But 2011 was the first trip to Thursford aware that the 2012 Briefing & Tour will take will be restarted in April when two members Christmas Spectacular; this show was very place on Friday, 14th September - the per month will win £25 each. popular all tickets sold out very quickly. At official invitations will be sent out early in the present we are waiting on confirmation of summer. Many members have already Greens Health and Fitness: MSSC has availability of tickets for the 2012 informed us of their e-mail addresses for managed to secure great corporate rates performance. future correspondence but if you have yet to for 2012. do so, please forward your e-mail address Any requests for future Theatre shows, to [email protected]. Fishing Club: new for 2012! Permits are please contact Hayley Fabb (Ext 3939 – available at a discounted price and local Email:[email protected]) Also, a little reminder, that all Marshall matches will be advertised throughout or Sandy Still (Ext 2250 – Sports & Social Club events are open and the year. [email protected]) available to all 30 Club members.

Marshall Network Greg Nunn, Chairman of the MN said: ‘The fundraising team was delighted to achieve their target figure, thanks to the support and At the start of the year the Marshall Young Persons Group (MYPG) enthusiasm of many colleagues, friends and family, thus providing vital was re-branded to become the Marshall Network. funds for the first-year charity where every penny really does count.’

Over the last three years the MYPG has helped raise over £20,000 The £5,000 raised for Blue Smile brought the MN’s fundraising total for charitable causes with events such as: the Centenary Stocks, to over £20,000 since forming in 2008 – a great achievement for all. Movember 2010 and 2011 (the ‘MoWars’), Blue Smile activities (charity for the year 2011), annual support of Jeans for Genes and the GibJob.

Members of the Marshall Network (MN) and Terry Holloway, were delighted to be able to present a cheque for £5,000 to Amanda Langford and Annabel Brunner of Blue Smile.

2011 was ‘The year of the Blue Smile’ for the MN as they took on this fledgling charity as their charity of the year, setting themselves a target to raise £5,000.

Events organised included a T20 cricket match, taking on the Three Peaks Challenge, a truck pull on the Cambridge City Airport runway, competing in the Great North Run and a Christmas quiz. It is hoped Pictured L-R are Amanda Langford, Annabel Brunner (both of Blue that the cricket match will become an annual event. Smile), Greg Nunn, Katie Chantler (MYPG) and Terry Holloway Ambition achieved Marshall 30 Club Chairman and continuing long-term employee of the Company, John Arnold, recently fulfilled a long held ambition; to fly in a Tiger Moth over his native Teversham. John is pictured in one of the Tiger Moths of the Cambridge Flying Group following a flight to mark – in advance – his 80th Birthday.

The Cambridge Flying Group has been based at Cambridge since the 1940s and is the only Flying Club operating flying instruction on Tiger Moth aircraft. Tiger Moths have operated from Cambridge Airport on a continuous basis since 1937! The flight was arranged in recognition of John’s on-going commitment to the Marshall 30 Club and for his involvement with the Company in escorting groups of visitors around the Works on Saturday mornings.

Two new Airport Fire-Fighters for Cambridge Airport Cambridge Airport has recently gained receiving their certificates of completion two new Airport Fire-fighters – Tony of this course from Richard Knight, Garner and Michael Maxwell – who Cambridge Airport Manager. attended the International Fire Training College at Teesside for six weeks, where Richard Knight, Airport Manager, said: they underwent theoretical and practical “Fire-fighters at Cambridge Airport training on teamwork, communications, perform a demanding and absolutely equipment drills, fire fighting, aircraft essential task, which is focused on rescue, first aid training, breathing passenger and aircraft safety. As he apparatus, fire development training, Airport continues to grow, we have a aircraft construction and design and continuing need for highly skilled fire- hazardous materials. Both fire-fighters fighters and I am delighted that our two completed the course with flying colours new fire-fighters have completed their and in the photograph they are seen training with flying colours.”

Cambridge Airport strengthens support for Light GA Maintenance

Cambridge Airport Luke Hall said: “These are exciting times for maintenance sector for over 80 years, has announced light GA Maintenance at Cambridge with the Cambridge Airport provides service on most exciting plans to forthcoming introduction of a new single and twin aircraft with a view to actively strengthen its management structure and with the focus seeking expansion into developing this support for light being on an improved customer service. An market and obtaining additional approvals. GA Maintenance experience at every level designed to fully and, from 1st April meet the expected requirements of the Archie Garden, Director of Cambridge 2012, Luke Hall customer. The emphasis will be to provide an Airport is keen for the Airport to be seen the current exceptional maintenance service led by its as the quality destination of choice for Cambridge Aero Club Chief Flying Instructor, customers and the GA community.” General Aviation in the East of England, Examiner and Manager has taken on the and said, “Having a market beating added responsibilities as the Head of Being established through Marshall maintenance organisation is a key General Aviation. Aerospace for the general aviation component of our vision.”

In addition to this charity work, the Group over the past 3 years, particularly the For more information on either Blue Smile has also been involved with intercompany development projects and charitable events or Guide Dogs for the Blind and the development work, such as a piece on as well as continuing to support the growth fantastic work both these charities do visit talent development, which was presented of the Marshall Sports and Social Club. their respective websites to the Board in June last year. Through www.bluesmileproject.org and being part of the group its members have If you are interested in getting involved or www.guidedogs.org.uk. learnt many teamwork and leadership would like to find out more, please email skills, grown friendships with a number of [email protected] or call Marshall employees, as well as having the Greg Nunn on 01223 373801. opportunity to work with some of the senior members of the Marshall executive teams. Guide Dogs Arrive at Marshall Following on from their success with Blue A number of the current committee would Smile, the Marshall Network has decided to like to continue this work as well as giving take on a new challenge in 2012, and will the opportunity for other Marshall be raising money for Guide Dogs for the employees to get involved and help grow Blind. The charity trains dogs for blind the group. With this in mind the group has people to allow them to experience the re-branded to become the Marshall freedom that sighted people take for Network and it is hoped, with no age limit, granted. If the group can equal the the group can find more employees from all achievements of last year and raise a around the group, who wish to get involved. target total of £5,000 one of the trainee The Marshall Network will continue with the dogs will be named in honour of the work the MYPG has been involved with Marshall Group. PEOPLE Quiz Night Success Children in Need On Friday 20th January, the MI7 Netball Cake Sale Club hosted a fundraising quiz night in the Restaurant Conference Rooms at the Sally Sketchley and Tamara Airport site in Cambridge, with the funds Nicholls from the MA raised going towards the running costs of Purchasing team organised a the Club. cake sale for the 2011 Children in Need Appeal. The sale Eleven teams entered the quiz, with a total raised a brilliant £525.70 for of 81 people attending. The quiz was this worthwhile cause. made up of ten rounds including a very intriguing Smell & Taste round! The final results were: 1st place, ‘Brain Drain’; 2nd place, ‘The Go-Getters’; 3rd place, ‘In Need of Worth’. The Wooden Spoon went to ‘Up Jacob’s Creek Without a Paddle’. Along with the raffle of donated gifts, the quiz raised the total sum of £730; much needed funds for the Club.

Many thanks go to all those who helped organise the evening and made it such a success with particular thanks to Terry Holloway and Judi Burbidge, Jaison Waldock (Elior Catering), the Security department and Michael Bowden (MSSC).

The Marshall Children’s Children’s Christmas Party Christmas Party was a great success with more children attending than the previous year. The children enjoyed entertainment including games and a magic show.

Michael Bowden, MSSC Chairperson would like to thank everyone who helped in The Cat in the Hat the preparations leading up to Chris Howe, who normally flies and on the day itself. Thank you also to Sir Michael and from Earls Colne, set himself a Lady Marshall, who attend the task to fly to a number of party every year taking the airfields around the United time to chat with the children, Kingdom raising money for Help parents and helpers. for Heroes. Chris who is known as ‘Blondie’ arrived at Cambridge in a very impressive ‘Cat in the Hat’ outfit and is pictured outside Kevan Bishop raises the Marshall Business Aviation funds for charity Centre at Cambridge Airport. During his year as Captain of the Aircraft Golfing Society (AGS), Kevan Bishop, Managing Director of Aeropeople, has raised in excess of £50,000 for the Children’s Hospices UK. Kevan has been overwhelmed by the support he has received in helping him reach this amazing total. All funds raised by the Captain go to the Captain’s nominated charity (Kevan nominated the Children’s Hospices UK), with money raised at AGS events split 50/50 with the AGS charity which is the Variety Club. In particular, Kevan would like to thank his colleagues for volunteering him for a sponsored skydive - the 8,000 ft freefall from 13,000 ft in 40secs, was much appreciated! (Kevan pictured bottom left). Kevan would also like to thank Ian Peart, Business Development Manager at Aeroepople, who ran the Great North Run in aid of the Charity.