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Public and Stakeholder Input Technical Memorandum 1 Subtask 2.1: Public and Stakeholder Input March 22, 2017 Prepared By KFH Group, Inc. Bethesda, Maryland Public and Stakeholder Input Table of Contents Introduction ....................................................................................................1-1 RTA Fixed-Route Rider Survey .........................................................................1-2 RTA Paratransit Rider Survey ..........................................................................1-15 Rider Suggestions and Comments ...................................................................1-24 Community Input ............................................................................................1-26 Public Meetings and Stakeholder Input ..........................................................1-40 Appendices Appendix A: Stakeholders Interviewed ...........................................................A-1 Appendix B: Rider Survey ................................................................................B-1 Appendix C: Rider Survey Comments ..............................................................C-1 Appendix D: Paratransit Survey ......................................................................D-1 Appendix E: Paratransit Survey Comments ....................................................E-1 Appendix F: Community Survey ......................................................................F-1 Appendix G: Community Survey Q17 ..............................................................G-1 Appendix H: Community Survey Comments ...................................................H-1 Appendix I: WikiMap Comments…………………………………………………………………. I-1 Appendix J: Stakeholder Input – New Services ................................................J-1 Appendix K: Stakeholder Input – Existing Services ..........................................K-1 Figures Figure 1-1: Language of Surveys Returned by Fixed-Route Riders ........................................1-2 Figure 1-2: Percentage of Respondents by Route .................................................................1-3 Figure 1-3: Fixed-Route Riders that Transferred ...................................................................1-3 Figure 1-4: Transfers To/From Other Routes and Operators ................................................1-4 Figure 1-5: Trip Purpose .........................................................................................................1-5 Figure 1-6: Frequency of Use .................................................................................................1-5 Figure 1-7: Car Ownership .....................................................................................................1-6 Figure 1-8: Access to a Car .....................................................................................................1-6 Figure 1-9: Driver’s License ....................................................................................................1-6 Figure 1-10: Age of Riders ......................................................................................................1-7 Figure 1-11: Employment Status ...........................................................................................1-7 Figure 1-12: Annual Household Income ................................................................................1-8 Figure 1-13: Ethnic Background .............................................................................................1-8 Figure 1-14: Hispanic or Latino Status ...................................................................................1-9 Figure 1-15: Speak Language Other than English ..................................................................1-9 Central Maryland i Transit Development Plan Public and Stakeholder Input Figure 1-16: Speaks English ....................................................................................................1-10 Figure 1-17: Fluency in English ..............................................................................................1-10 Figure 1-18: Destinations not Served ....................................................................................1-10 Figure 1-19: Rider Satisfaction ...............................................................................................1-11 Figure 1-20: Number of Comments by Topic Area ................................................................1-13 Figure 1-21: Language of Returned Surveys ..........................................................................1-15 Figure 1-22: Type of Rider ......................................................................................................1-15 Figure 1-23: Trip Purpose .......................................................................................................1-16 Figure 1-24: Fair Type ............................................................................................................1-16 Figure 1-25: Rider Frequency .................................................................................................1-17 Figure 1-26: Duration of Use ..................................................................................................1-17 Figure 1-27: Other Transportation Services Used .................................................................1-18 Figure 1-28: Destinations Not Served ....................................................................................1-18 Figure 1-29: Rider Satisfaction with RTA Service by Component ..........................................1-20 Figure 1-30: Driver’s License ..................................................................................................1-21 Figure 1-31: Own Car .............................................................................................................1-21 Figure 1-32: If Yes, Was a Car Available for This Trip? ...........................................................1-21 Figure 1-33: Age of Riders ......................................................................................................1-21 Figure 1-34: Employment Status ...........................................................................................1-22 Figure 1-35: Annual Household Income ................................................................................1-22 Figure 1-36: Ethnic Background .............................................................................................1-22 Figure 1-37: Status as a Hispanic or Latino ............................................................................1-23 Figure 1-38: Language Spoken Other than English ................................................................1-23 Figure 1-39: English Fluency ..................................................................................................1-23 Figure 1-40: Primary Transportation Mode ...........................................................................1-26 Figure 1-41: Transportation Services Used ............................................................................1-27 Figure 1-42: Frequency of Transit Use ...................................................................................1-27 Figure 1-43: Destinations Not Served by Transit ...................................................................1-28 Figure 1-44: Driver’s License ..................................................................................................1-29 Figure 1-45: Car Ownership ...................................................................................................1-29 Figure 1-46: Age Distribution .................................................................................................1-29 Figure 1-47: Suggested Transit Improvements ......................................................................1-30 Figure 1-48: Information Dissemination Preferences ...........................................................1-32 Figure 1-49: Employment Status ...........................................................................................1-33 Figure 1-50: Annual Household Income ................................................................................1-33 Figure 1-51: Ethnic Background .............................................................................................1-34 Figure 1-52: Hispanic or Latino ..............................................................................................1-34 Figure 1-53: Language Spoken Other than English ................................................................1-34 Figure 1-54: Auto Ownership .................................................................................................1-38 Figure 1-55: Annual Household Income ................................................................................1-38 Figure 1-56: Top Three Ethnicities of Survey Respondents ...................................................1-39 Figure 1-57: Rider versus General Public Priorities ...............................................................1-39 Central Maryland ii Transit Development Plan Public and Stakeholder Input Tables Table 1-1: Languages Spoken Other than English .................................................................1-9 Table 1-2: Rider Satisfaction ..................................................................................................1-12 Table 1-3: Destinations Not Served by Transit ......................................................................1-19 Table 1-4: Other Spoken Languages
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