Appendices APPENDICES Central Maryland Transit Development Plan Appendix A Appendix A Stakeholders Interviewed Central Maryland Transit Development Plan Appendix A Appendix A Stakeholders Interviewed STAKEHOLDERS INTERVIEWED Anne Arundel County Anne Arundel Department of Aging Anne Arundel Workforce Development Corp County Administration Howard County Athelas Institute, Inc. Central Maryland Transportation Alliance Columbia Association General Growth Properties Howard Community College Howard County Administration Howard County Board of Education Howard County City Council Howard County Commission on Aging Howard County Commission on Disability Issues Howard County Council Members Howard County Department of Social Services, Housing Authority Howard County Economic Development Authority Howard County General Hospital Howard County Office on Aging and Independence Howard County Public Library Howard County Public Schools Humanim Johns Hopkins Applied Physics Lab Neighbor Ride Public Transportation Board Regional Transportation Agency The Arc of Howard County Winter Growth Central Maryland A-1 Transit Development Plan Appendix A Prince George’s County Prince George’s County Department of Public Works and Transportation Central Maryland A-2 Transit Development Plan Appendix B Appendix B Rider Survey Central Maryland Transit Development Plan Central Maryland Transit Development Plan Customer Survey Help us to serve you better! The RTA, in partnership with Anne Arundel County, Howard County, the City of Laurel and Northern Prince George's County, wants your input on public transit services in Central Maryland. Your insights will inform the Central Maryland Transit Development Plan by highlighting travel patterns, popular destinations by transit and other transit needs in our community. For additional information about the Transit Development Plan or to complete this survey online, please visit: http://www.kfhgroup.com/centralmd/transitplan.html Please complete this survey and give it to the driver when you get off the bus. Thank you for taking time to give us your comments! If you have already filled out a survey, you do not need to fill this out again. 1. What bus route are you currently riding? RTA Howard Transit RTA Connect-A-Ride 401/Green 404/Orange 301/A 502/B 405/Yellow 406/Red 503/E 302/G 407/Brown 408/Gold 201/J 202/K 409/Purple 501/Silver 203/M 2. Where did your trip start? Please indicate the street address, intersection, building, or landmark. For example, if your trip started at home, please put your address or a close intersection. _______________________________________________________________________________________ 3. What is your final destination? Please indicate the street address, intersection, building, or landmark. For example, Arundel Mills Mall or Oakland Mills. _______________________________________________________________________________________ 4. Did you or will you have to transfer to another bus in order to complete this trip? Yes, one transfer Yes, two transfers No transfers 5. If you are transferring on this trip, what service did you transfer from or will you be transferring to? RTA (Connect-A-Ride/Howard Transit) Annapolis Transit Neighbor Ride MTA Commuter Bus MTA Local/Express Bus MTA Light Rail (Hunt Valley-BWI) MARC Train Camden Line MARC Train Penn Line Amtrak from BWI WMATA Metrorail WMATA Metrobus Other: ___________________ 6. Are there specific destinations you need to go to on a regular basis that transit does not serve? Yes No If Yes, please describe: ___________________________________________________________________ 7. What is the purpose of your bus trip today? You may check more than one. Work Medical Shopping School Social/Recreation Dining Government Service Agency Other: _____________________ 8. How often do you ride the bus? 5 days/week or more 1-4 days/week Less than 1 day/week Over, Please 9. Please rate RTA’s service in the following areas: Strongly Strongly Dis- Satisfied Satisfied Neutral Dis-satisfied satisfied a. Frequency of Bus Service b. Hours of Bus Service c. Areas Served by Bus Routes d. Bus Running On-Time e. Saturday Service f. Sunday Service g. Availability of Schedule Information h. Cost of Bus Fare i. Sense of Security on Buses/at Stops j. Cleanliness of Buses and Stops k. Courtesy/Friendliness of Bus Drivers l. Customer Service and Information m Reliability and Condition of Vehicles . n. Overall Service 10. Do you have a car? Yes No If Yes, was a car available for this trip? Yes No 11. Do you have a driver’s license? Yes No 12. Please indicate your age: 17 or under 18-24 25-49 50-64 65 or older 13. Which of the following best describes your current employment status? You may check more than one. Employed, full-time Student, full-time Unemployed Employed, part-time Student, part-time Other: __________ Retired Homemaker 14. What is your annual household income? $20,000 or less $21,000 to $40,000 $41,000 to $60,000 $61,000 to $80,000 $81,000 to $100,000 More than $100,000 15. How would you classify yourself? Please check all that apply. Caucasian/White African American/Black Asian American Indian/Alaska Native Native Hawaiian/Other Pacific Islander 16. Are you of Hispanic or Latino origin? Yes No 17. Do you speak a language other than English at home? Yes No If Yes, what is this language? _____________________________ For example, Spanish, Korean, Chinese. If Yes, how well do you speak English? Very Well Well Not Well Not at All 18. Please provide any comments you may have concerning public transportation in Central Maryland: _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ 19. If you would like to receive updates about the Transit Development Plan, please provide your contact: Name: _____________________________________________ Email: __________________________________________________________________ If you need additional time to complete the survey, please mail it to: KFH Group, 4920 Elm Street, Suite 350, Bethesda, MD 20814 Appendix C Appendix C Rider Survey Comments Central Maryland Transit Development Plan Appendix C Appendix C Rider Survey Comments Reliability 165 Comments 408 Gold bus is not reliable All you need to do is let the bus service run on a regular basis. Almost lost employment due to lateness. Always be on time! Put up a website so customer can know the buses location Always breaking down/ Never on time At least once or twice a week buses are a no show Be on time!!! Be on time. Because of unreliable buses, am late for work, and sometimes have to take a cab. Being on time, faster routes Bus is always late and never on time. Bus is always late. Bus often late, leave 1 hour early to ensure will arrive at work on time (a 15 minute commute). Bus schedule is unpredictable, especially weekends. Need more connecting trips and new buses. Bus should be on time Buses are frequently late and sometimes either really early or not at all. Buses are frequently late. Buses are late a lot with no notification. Buses are old and need repair. 2-3 times a week buses do not show up. Buses aren't reliable. Takes too long to get where I need to go, doesn't go where I need to go, and Sunday service is very poor. Buses break down a lot and are not reliable. Buses break down too much, need new buses and the drivers need to be on time. Buses running on schedule is the key in this kind of business. Buses should be on time every day. If a bus has a problem, they should provide another extra bus, and the extra bus should arrive 15 minutes later. Buses should be serviced and not break down everyday Buses should run on time they are always running late. Coming from a major metropolitan area, this service sucks. Especially when the buses break down...I've literally lost a job because of it. First bus on Saturday and Sunday do not start on time. Buses do not ride smoothly -- break down and an hour or more wait – occasionally. Central Maryland C-1 Transit Development Plan Appendix C Reliability 165 Comments Fix it. Don't change the times for Silver and not tell anyone. Fix the yellow bus that comes at 6 am at the Mall. Fix your drivers laziness and politeness. Fix your lateness/earliness. Update bus schedules. He was late one time. I catch the bus Mon-Sun. I have to leave out 2 hours prior to the time I have to be at my destination. The buses are either late or have technical issues. Get new buses, every route should run every 15-30 minutes. I enjoy the driver on the 203M in the morning, but can't rely on the services in the evening. I feel that the bus needs to be on time and also come when they are supposed to. We are working and have to be on time. I have caught the yellow bus for two years and it was the worst. It was never on time and the drivers were very nasty. The orange is now what I catch and it should have a better schedule to service people on the weekends. TERRIBLE SERVICE. I have experienced RTA buses leaving and coming before their designated times. If I look on my RTA bus schedule and the time it arrives says 12:34 pm, I shouldn't see my bus coming at 12:22 pm and then leave. I do not think that is fair. I honestly hate it. Some drivers are nice, but the buses break down too often, are late, and not consistent. I am force to drive because you can't depend on public transit. I just need bus ride just need to get here on time and care about customers that have somewhere to go and don't want to be late. I only have concerns with the outdated buses, because when they break down it causes delays.