THE QUEENSTOWN MILFORD USER GROUP OPERATIONS HAND BOOK PAGE 1 Queenstown – Milford Resident Aircraft User Group -QMUG- Operations Hand Book Revision: 0 Effective from: 1st July 2012 THE QUEENSTOWN MILFORD USER GROUP OPERATIONS HAND BOOK PAGE 2 INTRODUCTION This Operations Hand book has been compiled by the Queenstown Milford User Group as supplementary information for - . Operators . Pilots . And other interested parties Conducting flight operations in the Queenstown FIR and predominantly within the - . Queenstown Control Zone (CTR), . Fiordland Common Frequency Zone (CFZ) . And Milford Sound Common Frequency Zone (CFZ) And is not a substitute or replacement for - . The CAA Rules . Individual company Operations Manuals . Current Airways maps and charts . And Good Airmanship This Manual is not to be copied by any third party without the approval of the Queenstown Milford User Group. However it is available for use and distribution to any operator intending to fly within the Queenstown FIR. Distribution may be by hardcopy or electronic copy. It is the responsibility of the end user to ascertain the currency of the information contained within this publication. Confirmation of the current revision of this Hand Book can be found at www.qmug.org.nz Each holder of a copy of this publication should inform the Group Chairperson of their contact details so they can be notified of amendments. Definitions Aircraft When the word aircraft is used throughout this Handbook it can be read as pertaining to both Helicopter and Aeroplane, otherwise the word Helicopter or Aeroplane will be used when the information or procedure is type specific. Privacy Any company or personal contact details provided in this publication are to be used for User Group business only Revision: 0 Effective from: 1st July 2012 THE QUEENSTOWN MILFORD USER GROUP OPERATIONS HAND BOOK PAGE 3 CONTENTS 1. References 2. Amendments 3. The Queenstown Milford Users Group 4. A) Mission statement B) Code of Practice 5. List of User Group Members 6. Heliports 7. Aerodromes 8. Landing Sites Helicopter / Fixed Wing 9. Radio Communications, CFZs and area QNH 10. General High Level Operating Procedures 11. General Low Level Operating Procedures 12. Noise Sensitive Areas and Noise Abatement 13. Position Reporting and Reporting Points 14. Operating in a TCAS Environment 15. Appendices A) Constitution B) Passenger Standard Weight Survey C) Airways Memorandums of Understanding D) Procedures Report Form E) User Group Memorandum of Understanding F) Employees Signature Sheet Revision: 0 Effective from: 1st July 2012 THE QUEENSTOWN MILFORD USER GROUP OPERATIONS HAND BOOK PAGE 4 1. REFERENCES The following references have been used to compile this manual - The CAA Rules AIP Volume 1 & 4 Airways Maps and Charts Minutes from past meetings of the Queenstown Milford User Group Department of Conservation Publications The Fly Neighborly Guide (Helicopter Association International) AIRCARE™ Environmental Code of Practice Individual Operator SOP's Ministry of Transport - HSE Manual for Milford Sound aerodrome Queenstown Airport Corporation – Noise Management Plan CAA GAP Booklet: In, Out and around Milford Sound CAA GAP Booklet: In, Out and around Queenstown 2. AMENDMENTS 2.1 This handbook contains only information of an advisory nature. 2.2 The currency of each page appears in the lower right hand corner. 2.3 Each holder of a copy of this publication should inform the user group chairperson of their contact details, preferable email, so they can be notified of amendments. 2.4 Requests for changes of information or corrections to this book are to be made to the current QMUG Secretary [email protected] . 2.5 Amendments will be posted or emailed to each operator following a change in an operating procedure within the Queenstown FIR. 2.6 Holders of copies of this Hand Book need to check the currency of any information contained within before use. Confirmation of the current revision of this Hand Book can be found at www.qmug.org.nz Revision: 0 Effective from: 1st July 2012 THE QUEENSTOWN MILFORD USER GROUP OPERATIONS HAND BOOK PAGE 5 3. THE QUEENSTOWN MILFORD USERS GROUP 3.1 The Queenstown Milford Users Group was formed in 1990 to promote safety for those Aircraft operators operating within the Queenstown FIR. It primarily consists of: Local Aircraft Operators Local Sport Aviation Operators Civil Aviation Authority of New Zealand Airways Corporation of NZ (Queenstown) Queenstown Airport Corporation Ministry of Transport The Department of Conservation 3.2 It is of a non-regulatory nature providing a safety culture for the operators within the Queenstown FIR. 3.3 It also provides a relationship between the Department of Conservation and the operators to ensure a minimal impact is maintained within National Parks and with other operators and users of the Parks by preserving Amenity values. 3.4 Meetings will take place approximately every six months, generally before and after the summer season. Additional meetings will be held as required to deal with specific issues. 3.5 The Secretary shall send out a notice of the meeting prior to the date and call for agenda items. 3.6 The Secretary shall maintain an accurate copy of all meeting minutes and email a copy of the minutes to all the members of the User Group. 3.7 A copy of the Groups constitution is appended to this document Section 15A Revision: 0 Effective from: 1st July 2012 THE QUEENSTOWN MILFORD USER GROUP OPERATIONS HAND BOOK PAGE 6 4a. MISSION STATEMENT Aviation allows large numbers of people of all ages and physical ability, who, in most cases would never otherwise have the opportunity to; experience our remoter alpine regions without leaving any lasting trace and without requiring any infra-structure such as huts, tracks or toilets. The Group’s policy is to actively foster aviation, and to cultivate and maintain an environmentally aware culture, in particular awareness and consideration of potential disturbance to the values of ground based users. 4b. CODE OF PRACTICE 1 To develop and maintain an environmentally aware culture, in particular an awareness and consideration, at all times, of potential disturbance to ground based users. 2. To consider environmental effects when selecting aircraft types, in particular noise emission and aircraft capacity. 3. To develop and regularly review aircraft operating procedures that minimise noise emission, particularly in sensitive localities. 4. When safe and practicable, to follow flight paths that minimise impact on the environment. 5. Pursue a policy of high and wide flight clear of sensitive areas and in particular strict observance of minimum vertical and horizontal clearances in the vicinity of identified ground user sensitive areas. 6. Each resident operator is to elaborate in their exposition how they specifically embody this code of practice and the AIRCARE™ system in their operation Revision: 0 Effective from: 1st July 2012 THE QUEENSTOWN MILFORD USER GROUP OPERATIONS HAND BOOK PAGE 7 5. List of User Group Members Company Contact email Phone/ Fax Postal address P 03 442 2351 1 Tex Smith Lane Air Milford Hank Sproull [email protected] F 03 442 3249 Queenstown 9300 P 03 680 6880 PO Box 71 Air Safaris Richard Rayward [email protected] F 03 680 6740 Tekapo P 03 450 9520 Private Bag 59957 Airways NZ, Queenstown Clayton Lightfoot [email protected] F 03 450 9529 Queenstown 9348 P 03 443 7152 PO Box 168 Aspiring Helicopters Alex Ewing [email protected] F 03 443 7102 Wanaka 9348 [email protected] P 03 442 3148 PO Box 194 Air Wakatipu Julianne Kramer m F 03 442 3048 Queenstown 9348 Air New Zealand Philip Kirk [email protected] P 027 483 5714 PO Box 1822 Alpine Air Peter Daniell [email protected] F 03 409 2003 Queenstown 9348 P 03 443 4000 PO Box 644 Alpine Helicopters Toby Wallis [email protected] F 03 443 4071 Wanaka 9348 P 04 472 2707 PO Box 2096 Aviation Industry Association Irene King [email protected] F 04 471 1314 Wellington 6140 P 03 443 9032 PO Box 6 Backcountry Helicopters Patsy [email protected] F 03 443 9032 Makarora 9346 PO Box 3555 CAA Merv Falconer [email protected] P 04 560 9462 Wellington 6140 P 027 485 2098 21 Royden Dr CAA Murray Fowler [email protected] F 03 349 5851 Templeton Chch P 04 560 9400 PO Box 3555 CAA Librarian F 04 569 2024 Wellington 6140 P 03 359 8006 PO Box 14235 Canterbury Aviation Hugh Robinson [email protected] F 03 359 2006 Christchurch 8544 Classic Flights Peter Hendriks [email protected] P 03 443 4043 Freepost Parliament P 04 817 6819 Department of Conservation Hon K Wilkinson [email protected] PO Box 18888 F 04 817 6519 Wellington Level 1 / 24 Town Centre Fly Fiordland Shaun Ferris [email protected] P 0800 359 346 TeAnau 9600 G Force Paragliding Gavin Taylor [email protected] P 03 441 8581 Glacier Southern Lakes P 03 442 3016 PO Box 2152 Pat West [email protected] Helicopters F 03 442 3019 Queenstown 9346 P 03 442 2207 91 McBride St Glenorchy Air Robert Rutherford [email protected] F 03 442 2807 Queenstown 9300 PO Box 503 Heli Tours Paul Mitchell [email protected] P 03 451 0515 Queenstown 9348 P 03 441 4011 PO Box 2211 Heliworks Scott Theyers [email protected] F 03 441 4012 Queenstown 9348 JETSTAR Richard Falkner [email protected] P 021 2782113 Milford Helicopters Milford Helicopters Jeff Shanks [email protected] P 03 249 8384 TeAnau 9600 P 03 442 2687 PO Box 920 Milford Sound Flights Dave Cross [email protected] F 03 442 2688 Queenstown 9348 P 04 439 9354 PO Box 3175 Ministry of Transport Nigel Mouat [email protected] F 04 439 9004 Wellington 6140 National Gliding Operations P 03 303 0989 351 Cemetery Rd Doug Hamilton [email protected] Officer F 03 438 9877 RD1 Ashburton PO Box 544 Nzone Peter Buckley [email protected] Queenstown 9348 P 03 442 2233 PO Box 2094 Over The Top Helicopters Louisa Patterson [email protected] F 03 442 3299 Queenstown 9348 P 03 450 9031 PO Box 2641 Queenstown Airport Corp.