ZQN news ISSUE 43 / JULY 2019 It’s great to see that the snow improved international passenger flow. dances have worked, with some We’re also underway with other initiatives fresh snow in the region and including the installation of self-service Passenger all five ski fields now open for check-in kiosks with our airline partners, business after a slower start which will streamline the check-in process numbers using global technology solutions to improve Passenger numbers for April than normal. By all accounts, the customer experience. Read more about compared to the same period last year the snow’s pretty good and our BASM and the check-in kiosks on pages 3 school holiday visitors have and 7. had a blast enjoying the warm Total For our next newsletter we’ll be having passengers Southern Lakes hospitality. a ‘Spring re-fresh’. Telling the stories and +6% achievements of those who work in and As part of our sustainability framework to around Queenstown and Wanaka airports is support and promote community events an important part of both airports’ DNA. So across the region, we’re looking forward Domestic we’ll be telling more stories, in more ways passengers to being a part of NZ Pride Week and the +3% throughout the year. From September, we’ll NZ Winter Games, which come hot on be re-vamping the ZQN News to combine the heels of LUMA (did you check-out the the news and stories from Queenstown and amazing installation in the forecourt?) Wanaka airports with a new newsletter name and the Real Journeys Queenstown Winter International and a move to quarterly issues. Watch this passengers Festival, which saw Queenstown Airport host +17% space. our winter ambassadors for the first year. Greeting visitors with a friendly smile and It almost goes without saying at this time helpful advice on the festival events, they of year, but with an increase in potential Passenger numbers for May helped make people’s arrival a memorable hazards on our roads and ever-changing compared to the same period last year experience. conditions, please stay safe during the remaining winter months as you travel We’ve also committed to the Pride Pledge around the region. ZQN is yet to issue a Total for the next three years, which underpins our “Snowtam” for the 2019 winter (clearing +8% passengers one team value to embrace and encourage of snow on the runway), so we’re confident diversity within the QAC team and the there’s plenty more snow on the way. communities we serve. Queenstown Airport Take care and enjoy the winter activities will also be decked out in rainbow colours in Domestic support of the event (see page two for more across our region over the coming months. +5% passengers details). We’ve made great progress on some of the key projects underway as part of Queenstown Airport’s Project Pathway initiative. The $2.5 International passengers million investment in the Border Agency +5% Space Management project (BASM) is now complete, providing an expanded space and facilities for the border agencies and View all airport stats at queenstownairport.co.nz/stats Colin Keel Chief Executive An update from Queenstown Airport Glenorchy Air Flightseeing company Glenorchy Air has a new owner. Janet Rutherford, who founded and ran the company with her late husband, Robert, for more than 25 years, has sold the business to its senior pilot, James Stokes. James is an experienced pilot who’s been flying for the company since 2015. Employing 11 staff, the company celebrated its 25th anniversary in 2017 and operates five aircraft for scenic flights, charters and tours throughout the lower half of the South Island, including its staple Milford Sound business. Congratulations James! New GA fuel Roll-Out the tanks Rainbow The two new fuel tanks have now been Queenstown Airport will brought on line, providing 100,000 ‘Roll-Out the Rainbow’ during litres of fuel (50,000 Avgas and 50,000 Winter Pride week, for the Jetfuel) to the Queenstown Airport General Aviation community. next three years, as part of our commitment to The Pride These replace the old underground tanks Pledge supporting inclusion and which have now been emptied and will be removed in the spring. diversity. To take part in the To kick-off the campaign, we’ll be proudly Pride Pledge visit displaying the rainbow throughout the airport to celebrate NZ Winter Pride week, held pridepledge.co.nz August 30 to 8 September. Speaking of the and look out for the Rescue pledge, Colin Keel, said “For many visitors, our airport will be the first touch-point with rainbow throughout Queenstown and the ‘Roll-Out the Rainbow’ Recruits initiative gives us the opportunity to provide the terminal during a warm and safe welcome to the Southern Pride week. Our Rescue Fire team continues to go Lakes region, and to highlight the diversity from strength-to-strength with the and inclusivity of our airport and wider arrival of three new recruits to boost the community.” team. The QAC team will also take part in the Lewis Jackson, Anton Malan and Rob second of the company’s ‘Lunch N Learn’ Cowles have recently joined the crew events this month, talking about embracing and have been on-site training at the a culture of diversity, hosted by NZ Winter airport over the last 5 weeks, before Pride’s Martin King. The lunch aims to they head to Auckland Airport for empower the QAC team with skills and the next 12 weeks of comprehensive knowledge on this important topic. training. ZQN news JULY 2019 SAFETY ! MATTERS As part of our commitment to safety, Airport Terminal Manager Daniel we’ll soon be installing ice detection Dodd said the New Zealand designed pavement markers that alert people and built product ICEye would be when the temperature reaches 0°C another tool in the team’s winter (32°F), providing a warning of the toolbox to help enhance situational possibility of ice forming in public awareness around the airport. areas. Once 0°C is reached, the ICEye “People should always be ice aware device flashes blue LED, acting as during the winter months and this is a warning for passengers and staff just another way we can help raise of the possible presence of ice or awareness of hazards and protect slippery conditions. against potential slips, falls and Having a visual warning not only personal injury to staff, customers, raises awareness of potential ice and visitors, and contractors,” he said. hazardous conditions, but it also acts The markers are visible from 500 as a cue for staff to mobilise and metres and are solar powered implement ice removal/reduction with durable low temperature procedures. Markers will shortly batteries, providing over 240 hours be installed on airport walkways of continuous operation from a full landside, in the car parks, forecourt charge. and airside walkways. Serve and protect It’s great to see the re-vamped Border Agencies’ area completed, with more space and better passenger flow ensuring a friendly and warm welcome for passengers arriving into Queenstown Airport and space for the teams who pledge to serve and protect our borders. The $2.5 million project was completed in five stages over nine months and even the dogs have a brand spanking new area to call home. A huge thanks to the local agency teams and passengers for their patience during the upgrade. Welcome to the team Welcoming Sara to the team, Colin Keel said he was delighted to welcome Sara. “She brings a breadth of skills and a depth of experience across a range of sectors that will add value to our work at this important point in planning our future direction.” We asked Sara some “Get to know you questions”. 1. My favourite NZ getaway is 2. If I could fly anywhere right now, I’d fly to 3. My desert island disc is 4. If I were deserted on top of the Remarkables for 48 hours, I’d like to be stranded with We recently welcomed Sara Network based in Australia. Prior to that, Sara 1. I always loved coming to Queenstown and Wanaka and Irvine to QAC’s senior leadership was general manager of public affairs for Outcomes Australia and managing director of now I’m lucky enough to live team as General Manager here. SAZCOM, a communications and engagement Corporate and Community consultancy firm. 2. Paris Affairs. Sara is responsible for corporate and 3. The Beatles, “The White Sara has extensive experience in community affairs, including internal and Album” communications and corporate affairs, external communications, stakeholder 4. My husband and kids (and my with a strong community focus. She was engagement, government relations, skis) most recently director of communications regulatory matters and the sustainability and operations for First Peoples Disability programme. Jessica Watson has joined us as Jessica is an accomplished global We asked Jessica some Commercial Manager working commercial property professional, “Get to know you passionate service provider and customer with General Manager Olivia relationship manager. She has worked questions”. Pierre and the Commercial and for and with some of the world’s most Customer Experience team of recognized brands such as Macquarie 1. My favourite NZ getaway is Kylie Sutherland and Natalie Bank, CBRE, JLL and Amazon. Jessica’s 2. If I could fly anywhere right Scott. experience is extensive, ranging from now, I’d fly to developing real estate strategies centered 3. My desert island disc is around people and performance, managing commercial and property portfolios and 4. If I were deserted on top of the project managing the development of new Remarkables for 48 hours, I’d like to be stranded with commercial building sites.