H o m e U s e r Guide
1 Contents
6 7 8 Introduction Concierge & Building Access Management Team 10 11 12 Post & Deliveries Fire Strategy Apartment Lease & Restrictions 16 17 18 Building Insurance Defects Estate Services & Warranties 22 30 33 Fixtures, Fittings Looking After Services Within & Finishes Your Apartment Your Home
38 41 46 Utility Suppliers Sustainability Travel
50 52 Area Guide Emergency Contacts
2 CGI depicting SQP1 is indicative only. 3 w e l c o m e t o south quay plaza
Congratulations on your new home at South Quay Plaza.
South Quay Plaza is a landmark development designed by world leading architects Foster + Partners and built by Berkeley Homes. The building has been designed to maximise space in the 2.6 acres of gardens that surround it, allowing sunlight to flood the gardens and provide dual aspect views for many of the apartments.
Located just a few moments from the heart of London's fastest growing business district, SQP is incredibly well connected. Within a short walk is the South Quay DLR station, Canary Wharf underground station and the forthcoming Elizabeth Line (Crossrail).
A resident’s portal called MySQP has been created to ensure you benefit from a wealth of added value.
Via the MySQP portal you will be able to book added value services and experiences and explore local amenities. The portal will also provide you with useful information on the development and the local area, enabling you to access what you need in your own time.
Welcome to your new home!
CGI depicts the South Dock and is indicative only. 4 5 Introduction Concierge & building management team
ABOUT LEGAL & A H O U S I N G CONCIERGE MANAGEMENT
GENERAL HOMES LTD MANAGEMENT SERVICE At South Quay Plaza you have a dedicated Concierge & PROVIDER Estate Management team who will be available 24 hours Established in 2018, Legal & General Affordable Homes YOU CAN TRUST a day, 7 days a week, setting a new benchmark in service Legal & General Affordable Homes have appointed is helping to tackle the housing crisis by developing new to residents. RHP as your Management Provider. affordable homes across England. At Legal & General Affordable Homes, we want you to move into a home, not just a property and it’s our job to Please ensure you have completed the Residents RHP will oversee any issues that fall outside of the We firmly believe that a home that is affordable is the provide a good quality home that’s affordable and backed Registration Form to benefit from these services. Concierge Team’s remit, defect reporting and service cornerstone of a good life. Our mission is to provide by services that are easy to access and simple to use. charge collections. RHP will liaise with POD and a home that people can afford through a Landlord on Contact Details: Berkeley Homes to offer the most suitable and timely which you can rely. We will work closely with RHP, your Management Tel: 0204 509 1386 response to your issue. Provider to ensure you are provided with an excellent Email: [email protected] We understand the importance of providing a range of experience when you need us, giving you peace of mind in Contact Details: services to help manage your home effectively. your new home. ESTATE MANAGEMENT Tel: 0800 049 5409 Email: [email protected] RHP will be your main point of contact for any matters Web: www.rhp.org.uk D E L I V E R I N G A relating to your home; this can include paying your rent, TEAM reporting defects or repairs, and addressing any other QUALITY SERVICE specific queries you may have. Your Estate Management Agent is POD.
Being a customer of Legal & General Affordable We will work together to ensure your neighbourhood is POD will work in collaboration with LGAH and Homes isn’t just about the bricks and mortar. We believe looked after. This will be done through regular checks Berkeley Homes to manage South Quay Plaza on a day that delivering a great experience is also an essential of communal areas and promptly addressing any Estate to day basis, providing you with a dedicated onsite team. ingredient. Management issues. If you encounter any communal or wider estate issues, We’ll be by your side throughout this journey, continually RHP will provide more information relating to your please direct these to POD, via the Concierge. working to offer the services you require at the time move; your tenancy, the management of your home you need and with the peace of mind that we are a new and guidance on various customer and Landlord business backed by a 200 year-old organisation. responsibilities directly.
This Home User Guide provides you with details of So, here’s to your new home. your new home and who to contact should you require support. It’s all designed so that you can take pride in Congratulations once again. your home knowing that Legal & General Affordable Homes has ensured the important things are taken care We hope that you enjoy being a part of our community, of, helping you to make the most of life’s opportunities. that you settle in well and enjoy your new home. We hope you enjoy making your home here and that this is the beginning of a long relationship with us.
For more information please visit or contact us.
RHP Web: www.rhp.org.uk
Legal & General Web: www.landgah.com
6 7 Access
BUILDING Wheelchairs and pram users will have their fobs FOBS GUEST ACCESS reprogramed to always release the pass door to avoid the As a resident you will be issued, by L&G, with 3 access need to call the Concierge team to release the automated In the event your fob stops working, the Concierge team Guests can either be provided entry by the Concierge, control fobs. This will provide you with controlled access pass door. will be able to re-programme on site. or call your apartment directly using the external Video into the building via the revolving door and the adjacent Intercom, located adjacent to the revolving door. disabled pass door. The building exit is located on the ground floor. To exit Requests for additional fobs can be made to RHP. the building through the access-controlled doors you will Provided that the request is genuine, RHP will authorise When the resident allows access to the visitor, a signal is Legal & General residents fobs are restricted to floors 2 need to use the ‘push to exit’ button. POD to issue. Please note that a maximum of 2 fobs can sent to the Concierge desk advising the Concierge that to 14. * be requested at any one time. A charge will be applicable a visitor has been allowed into the building and will be for replacement fobs so please ensure these are kept in going to which ever floor the apartment is on and the *Access to cycle storage facilities will be available. PRIVATE LOBBY & a safe place. Payment will need to be made to POD in apartment number. The Concierge will then remotely call advance. Payment details will be provided upon request. a lift for the resident. Access will always be controlled or monitored by the LIFTS Concierge. In the event of an emergency the doors release remotely however the Concierge will have full access to To access the private lift lobby, you will need to present lock/unlock the main doors, where necessary. your fob to the reader located on the wall to release the automated glazed double door. The lobby will be staffed 24 hours a day by a member of the Concierge team, who will be there to greet, relay messages, and advise residents as they pass through into the lift lobby. At no times should the revolving door, pass door or secondary door into the lift lobby be pushed otherwise this will result in malfunction and/ or entrapment which will require specialist engineer attendance.
CGI depicts SQP facing West and is indicative only. 8 9 Post & Deliveries Fire Strategy
POST & ROYAL MAIL Parcels will not be readily available for collection In case of fire, you should follow a stay put strategy. FIRE ALARMS once delivered by the courier - therefore any courier This means that only the apartment where the fire is Royal Mail deliveries will be posted directly to your front notification you receive will not mean your parcel is ready located is evacuated. • If a smoke detector is activated within another door. for collection. apartment, the alarm sound will be activated within This is due to the high level of compartmentation in the that apartment only There is a storage room located at the Concierge where Please contact the Concierge team for any delivery building, where a fire elsewhere in the building will not • If you hear the alarm in your apartment, please packages, internet deliveries, special deliveries may be related queries. For example, if there is a time you are cause the evacuation of the apartment unless it is deemed evacuate immediately. Alarms in other apartments delivered by commercial carriers to any resident who is likely to collect a certain delivery or if you will be unable necessary by the attending fire service. will not be activated, however a notification is sent to not at home during the delivery period (subject to size to collect a package for some time. This will help the the Concierge and space availability). security and concierge teams to efficiently control the two Procedures for stay put properties: • If smoke detectors are activated within common parcel rooms. corridor the Mechanical Smoke Ventilation System If fire occurs in YOUR home (MSVS) will activate in the affected area to ensure D E L I V E R I E S visibility in the corridor and protect the escape LARGE DELIVERIES • Alert everyone in your home stair from smoke. Automatic opening vents (AOV) It is important that you are aware all deliveries, especially • Do not try to put the fire out, get out, stay out and will also open. No communal alarm will be raised; vehicle-based deliveries, and courier deliveries, will It is important to note that the Concierge cannot accept dial 999 or 112 however, reception desk will be notified enter the development via the basement loading bays. large parcels that may not be easily moved or stored. In • Immediately LEAVE the apartment, quickly but • There is a sprinkler system within your apartment Therefore, any parcel you may receive will be processed as general, this is parcels of more than 10kg in weight, or 1 quietly and close the door. The fire will activate the that will be activated by extreme heat in the event follows prior to being ready for collection: metre in terms of the parcel’s width, height, or depth, as alarm and sprinklers in your apartment only. of a fire, alongside the audible alarm. The sprinklers such parcels cannot be safely moved by the Concierge. • DO NOT use lifts in an emergency will only operate within the apartment that the fire • Once outside, get a safe distance from the block Average Resident For such large parcels please make your own direct originates from, please evacuate your apartment. A Process • When safe to do so, alert Concierge of the fire and time taken notified delivery arrangements. notification will be sent to concierge that the system your safety has been activated 1. Upon delivery a parcel is first checked in by FOOD DELIVERIES If fire occurs in ANOTHER APARTMENT or the security team at the 30 mins No COMMUNAL AREA basement security control Unfortunately, takeaways and food shopping deliveries room. cannot be accepted by the Concierge team as there are • If a fire occurs in ANOTHER APARTMENT IN no facilities within which food can be suitably stored. YOUR BLOCK, OR THE COMMUNAL AREA, Therefore, any food delivery courier will be directed remain in your apartment, close the front door and 2. Parcels are then to your apartment so that you can receive the delivery call the fire service temporarily stored in a 30 mins No accordingly. • Your property has been designed to contain a fire designated storage area in the and you will be safer in your apartment until the fire basement. In addition to this any fast food or takeaway delivery service arrives will be permitted controlled access to the lift lobby so 3. A member of staff then that they can deliver direct to your door. The Concierge A FIRE EVACUATION periodically moves the cannot accept delivery on your behalf. parcels up to the concierge 30 mins Yes If you find yourself in a communal area and are alerted storage areas from where you to a fire by a member of staff, please evacuate and follow can collect them. staff guidance. In the event of a fire evacuation all access doors will Total average time until release and there will be free access throughout the 1 hours and a parcel is available for Yes building. Please remain calm and carefully make your way 30 minutes collection through the fire exits. Details of said regulations can be found in your SQP Living Guide. Note that you will be automatically notified via e-mail once your parcel is available for collection. The average time until collection may of course vary during busier periods.
10 11 Apartment Lease & Restrictions
NATURE OF YOUR WINDOWS & NUISANCE & NOISE
L E A S E BALCONIES Residents must adhere to the following:
The Lease outlines your obligations and rights as a The external surfaces of the building are cleaned via the • Not to be a nuisance or annoyance to the Landlord Lessee. It also explains the services you can expect Building Maintenance Unit (BMU) located on the roof. or to the lessee or occupier of any other apartment or from the Estate Management Team. Some of the key The scheduled dates for the window cleaning will be parts of the Building or Estate components of the lease can be found below. advised by the Managing Agent once you move into your • Do not use the apartment for anything illegal or property. immoral • Do not use the apartment for any trade business SERVICE CHARGE (working from home is permitted) BUILDING HEIGHT • Not to block or obstruct the Common Parts You will be provided with details of your service charge • Do not litter or deposit rubbish anywhere in the and payment dates at point of completion. Any service SAFETY & SWAY Building or Estate charges excesses shall be held by the Landlord on account • Not to use excessive volume or noise in that it will of future service charges due or applied to the reserve Living in a tall building will undoubtedly provide you create a nuisance or annoyance to anyone else in the fund. with an unrivalled and enjoyable experience from day Building one. However, it is important to be mindful of some key • Do not hang anything from the balcony or windows safety considerations: or allow anything to be visible from the exterior GROUND RENT • No satellite or other transmission receiving dishes • Be mindful of high winds, do not open windows are to be erected on the exterior of the Building or You will be provided with details of your ground rent and beyond their permitted tolerances and ensure small to apartment payment dates at point of completion. medium items are not placed near open windows – in • No net curtains or sheets that are visible from the high winds such items can be pulled out from the outside are to be hung, all fixed window coverings building if they are left near open windows must be cream backed LEASE COVENANTS & • Keep curtains, blinds or other such items secured • No smoking in the Common Parts when windows are open, particularly during windy • No BBQ’s within the estate or demise ESTATE REGULATION months which tend to be between October and • No naked flames or burners within the Common March Parts • Keep all windows and sliding doors shut to ensure • No ball games or other games on communal terraces Please be advised that subletting is strictly prohibited in within the Estate any circumstance. your own safety during stormy weather • Do not dispose of anything from your windows • Do not dispose of any toxic or harmful chemicals • Do not attempt to maintain your windows or clean within the bin store or refuse chute PETS them externally • No items to be left outside of the apartment • Only bicycles to be stored in the cycle store
No pets are allowed without consent of the Landlord In tall buildings a phenomenon called ‘stack effect’ can (which can be revoked if cause a nuisance or foul in also occur during the winter months. This is caused common areas). This will also need to be requested from by warm air rising throughout the building when the the Managing Agents. weather is cold outside. Hampton Tower has been carefully designed to minimise REPAIRS stack effect where possible but undesirable effects include whistling, humming and difficulty opening doors may occur. These conditions will vary depending on the It is the resident’s responsibility to keep the apartment weather outside and disappear during the warmer months and fixtures and fittings in a good and substantial state when the air temperature outside equals or exceeds the of repair. Apartment floors (excluding kitchen and air temperature inside. balcony) are to be covered in carpet and underlay/ sound deadening materials. Refer to the General Upkeep & Maintenance section for further information.
12 13 S E T T L E M E N T GENERAL UPKEEP &
Your home will be drying out during the first year MAINTENANCE and shrinkage cracks will undoubtedly appear. This is perfectly normal and should not cause any concern as it It is the resident’s responsibility to maintain and keep the will not be structural. Shrinkage cracks are to be dealt apartment in good shape. with as part of household maintenance and are not covered by the warranty of the property. If you believe a • You must allow access into the apartment for crack to be excessive (2mm or wider) please follow the repairing, inspecting, or maintaining any specialist defects process and report this to RHP. required equipment • Ensure all fire doors within the Estate are kept closed Common shrinkage issues are: at all times • Apartment sprinkler and fire detection will be • Cracks in plaster - usually around the corners of the maintained annually as part of the service charge - room and where the ceiling meets the walls you must allow access • Cracks where the walls meet woodwork such as the • Report any, and all communal maintenance skirting and door frames issues including damage to communal fire doors or prevention systems to the Landlord or their You can minimise the cracking and variance of moisture appointed managing agent levels in your apartment by using: • Comply with maintenance requirements that may be issued regarding the doors • Gentle heating • Keeping as even a temperature as possible Please do not: • Maintaining ventilation. The mechanical ventilation and heat recovery system should be left running 24 • Make any structural alterations to the apartment hours a day to control moisture levels within the • Cut, damage, or alter any of the internal walls property. Please do not worry about the running cost • Damage, tamper or remove with any of the fire safety of this as the electrical requirement is minimal and prevention or compartmentation systems within the has little impact on electricity bills apartment • Ensure that the boost facilities on the extract fans are • Damage or interfere with the moving parts of the used in the kitchens and bathrooms whilst cooking or windows or doors bathing • Disable any leak or fire detection systems • Leave a space between large pieces of furniture and the external walls • Do not overfill your cupboards, as this will prevent GUESTS the air circulating • Bath/ shower with the bathroom and en-suite doors When bringing guests into the building, please ensure closed to maximise the effect of the ventilation in they conform to the regulations. these areas and prevent moisture travelling to other areas of the apartment • Drying clothes in the washer/ dryer rather than in LANDLORD any of the rooms The Landlord can enter the property at any reasonable time upon reasonable prior notice for inspecting the state of repair and condition.
14 15 Building Insurance & Defects Warranties
NHBC DURING YEARS THREE DEFINITION OF A • Berkeley will report back to RHP within 1 working day after the appointment to either close the issue or Your apartment is subject to a 10-year NHBC warranty TO 10: INSURANCE D E F E C T advise of further actions required and a 24-month warranty period covered by L&G • Berkeley will not liaise directly with LGAH residents (known as the defect liability period) of which the first 12 AFTER THE BUILDER A defect is a fault in the construction of a new build outside of the above process. Any queries received months are covered by Berkeley Homes. property that adversely alters the practical use or by Berkeley directly from LGAH residents will be WARRANTY enjoyment of the property, or a fault in the installation or directed to LGAH and Berkeley will take no action manufacture of items of equipment which form part of until contacted by LGAH and follow the above process DURING THE FIRST During the insurance period after the initial builder the construction. warranty period has expired, Buildmark is designed TWO YEARS: BUILDER Common defects that may occur are: to protect your home from damage caused where the RESPONSE TIMES FOR property has not been built to NHBC requirements. For WARRANTY AND NHBC • Leaks from pipes further details on what these NHBC requirements, please DEFECTS visit the NHBC website. • Heating or hot water problems GUARANTEE • Non-flushing toilets - this does not include blockages which would be the resident’s Once you have contacted RHP, the response times by Berkeley are as follows: We pride ourselves on ensuring all apartments at WHAT IS NOT responsibility South Quay Plaza are delivered in optimum condition. • Doors not closing properly • Initial response within 24 hours of receipt However, should any defects become apparent in your COVERED? • Faults with extractor fans • Appointment within 24 hours for an emergency - new home within the first 24 months of occupation, • Light and electrical fittings (except bulbs that have exceeded their lifecycle). Replacement bulbs are the full power outage, loss of heating/ hot water, leak please inform RHP customer service team. They will log Buildmark does not cover general wear and tear, responsibility of the resident • Appointment within 3 days for serious issues - i.e. all issues and ensure an appropriate response is provided condensation, normal shrinkage, cosmetic damage, or • Shrinkage - where the resulting cracking is greater external door locking issue as soon as possible. Please note, after the first two years of damage arising from failure to maintain the property. than 5mm in width or depth. Cracking of small • Appointment within 7 days for all other issues - i.e. occupation, your apartment will continue to be covered Please refer to your policy document for information on width and depth are the responsibility of the resident toilet flush running, cupboard not closing etc. by the NHBC warranty scheme. all exclusions and limitations that apply. and can be easily repaired during personalised • A visit by a Berkeley Customer Service manager may decoration after purchase be arranged to validate any of the above NHBC contact information NHBC Advice Centre All L&G residents will benefit from 12 months cover Tel: 0844 633 1000 REPORTING DEFECTS from completion of their property. Web: www.nhbc.co.uk If you find any defects within your apartment, please report the defect to RHP’s Customer Service Team on INSURANCE 0800 049 5409 or via email on [email protected]. Please ensure you provide the following so your defect We strongly advise that you arrange a comprehensive can be recorded properly: contents insurance policy covering you for fire, burglary, housebreaking, storm, flood and other risks as soon as you • Apartment number move in. • Photographs if possible • Up-to-date contact details Legal & General does not insure you for the contents • Issue Location of your home, or your personal possessions so cannot be • Issue description held responsible should anything happen to these. • Any other helpful information
RHP will validate whether the issue meets the definition of a defect, prior to reporting it to Berkeley Homes.
• A Berkeley Customer Care Coordinator will then log the issue and arrange the appropriate action. This can include rejecting the issue if it is caused by misuse/ damage and is not covered by the developer warranty. Berkeley will arrange access with the LGAH resident directly but keep RHP informed of the appointment agreed 16 17 Estate Services
CCTV When depositing waste in the chutes, you will need to At this point you can open the door using the handle To exit the building via the ground floor you will need to select the type of waste to be deposited down the chute with one hand and dispose of the waste with the other. use the ‘push to exit’ button to exit through the access- The exterior of the building, the entrance hall and the lift by pushing the recycle, or general waste button on the controlled doors lobby are monitored by CCTV which is relayed to the selection panel above the door. The waste will then move If the chute is busy, the red led will illuminate. This Concierge desk and to the central security hub. down the chute into the correct bin as required. means that someone at another entry is using the chute Passenger Lift: or the bins are being changed over/emptied. The hopper CCTV will only be provided to the police or an Please note that your waste must be disposed of correctly door will remain locked in this condition until the user is • Lift Measurements: Door: 1000mm wide x 2100mm appropriate authority or, persons acting in regard to a within the chute otherwise the waste can become finished or the bin changeover is complete. high civil claim. contaminated. Therefore, it is important to select the right • Internal Lift Car Dimensions: 1300mm wide x waste option when you dispose of your waste. 2100mm deep x 2215mm high POD can only release CCTV footage to an individual BIN STORE • Maximum Lift Weight: The maximum load is if requested, and the footage is only of the individual. A It is also important that large items are not forced 1425kg or 19 persons charge would be applied in the instances listed below: into the chute and that only items of a suitable size Access to the bin store in B1 will be controlled via are disposed of via the chute/s to ensure there are no the access fobs for all residents and other authorised Larger Goods Lift (Fire-fighting Lift): 1. A contractor needs to provide the footage and incurs blockages. personnel. Residents will need to request access to the bin costs store from Concierge to deposit bulky items. This lift should not be used for goods or move-ins unless 2. Footage needs to be edited to obscure individuals Ensure door is properly shut after use. it is unavoidable. Use of these lifts must be booked with when a request is made by an individual shown in the Concierge so that it can be monitored and ensured that footage LIFTS the other fire-fighting lift is fully operational. USING THE HOPPER The main core of the building is served by 6 lifts arranged • Lift Measurements: Door: 1000mm wide x 2100mm DOORS DOOR into 4 passenger lifts and 2 goods lifts. high • Internal Lift Car Dimensions: 2000mm wide x Any doors that are forced or left open will provide an • Make sure the Red Light is off - This means the The lift lobby doors will be controlled with residents 2100mm deep x 2215mm high alarm back to the security office. All alarm circuits are chute is ready to use required to use their fobs to access the lift lobby. If you • Maximum Lift Weight: The maximum load is connected via the access control system and interfaced • If the red light is on this means the chute is either in have forgotten your fobs, the Concierge will be able to 1425kg or 19 persons to the CCTV and mapped to initiate event activated use or has been locked release the doors and select the level required from their recording of the alarm/associated camera. There will not • Locking of the chute would be to replace bins or desk. be an alarm for denied entry if door stays closed. clean etc. LANDSCAPE AREAS • To dispose of bagged waste, begin with opening the From within the lift you will be able to select the floor hopper by the handle with one hand you wish to travel to within any access restrictions. Other The communal gardens and outside spaces are accessible REFUSE DISPOSAL • With your other free hand place waste bag in hopper. floors that free access will not be available to are: to the public and residents, subject to Estate regulations. • Make sure your free hand is now out the way of the Please note that landscaped areas of the development A refuse chute is available for your use in the lobby closing door • Basement 1 - restricted access to security control are subject to a phased opening. This is further detailed service cupboard on every floor. • Close/Release hopper by using the handle. room and delivery holding store only within the moving in guide. • Please make sure your refuse has left the hopper once • Basement 2 - access is only available to residents • Please separate waste into each separate type shut who have purchased a car park space and/or those • Where possible wrap your refuse and use pedal bin • If the bag is still in the hopper you may need to who have registered to store a bicycle liners or supermarket bags reduce the amount you are putting in • Break down cardboard boxes as small as reasonably Access via the stairwell to the floors listed above will possible before putting into chute require authorised fob access; all other levels will be free USING THE BI- access from the stairwell. In the event of a fire all stair Put bulky items aside for alternative disposal. Anything core will be unlocked. bigger than 400mm2 should not be put in the chute. SEPARATOR Removal of bulky items is the responsibility of individual You will be able to access any floor via the ground floor residents. The Estate team are available to assist with Select the type of waste to be deposited down the chute stairwell, however for entry to the stairs, you will require removal if and where necessary, however please note by selecting the respective button on the panel above the a fob. The stairwell at all other levels other than the floors that this needs to be booked in advance by contacting door. The options are General Waste and Recycling. listed above, will have open access from the floor side via Concierge. a push bar/emergency handle. Once selected, the deflector on the bi-separator adjusts to Bulky items of waste should be kept inside your the designated position. apartment until ready to dispose of. Do not leave in communal corridors. When the bi-separator is in position the green led will illuminate. 18 19 Window in Closed Position
CYCLE STORAGE Aside from this, it is your responsibility as the resident to WINDOW OPERATIONWindow in ClosedDo not Position open windows beyond their permitted tolerances clean the interior glass of any windows and balconies (if and do not tamper with the restrictors as this can not WindowTo in Open Closed the Position Window : Turn The secure cycle store* area on level B2 requires use of applicable) during the year, following the below: The windows can be opened to approximately 100mmHandle by 90°only Clockwise, damage then the windows and incur additional charges Push Handlewhich outwards would until fall to the individual leaseholder but also a fob on entry and exit to release the lock on the secure turning the handle towards you and90° pushing the windowWindow Locks in the Open To Open the Window : Turn • The internal glass and frames will need to be cleaned Position pose a significant safety risk. cycle store gate. outwards. Handle 90° Clockwise, then as required with a non-alkaline agent, such as soapy Push Handle outwards until push90° To OpenWindow the LocksWindow in :the Turn Open Only authorised users will have access to this basement. water and a soft or micro fibre cloth that will not HandlePosition 90° Clockwise,Do not then leave windows open during windy conditions Push Handle outwards until Cyclists will use their fob to gain entry via the designated damage the surface and then dried thoroughly with a 90° Window Locks inand the Open should you experience any issues with the windows, push cycle entry door and to control the cycle lift that provides soft cloth PositionWindow inplease Open Position report this to the Concierge immediately. entry to the Level B2 cycle store area. Egress from the • The gaskets and seals will need to be checked push cycle store gate is via the request to exit button next to a minimum of every 6 months for tears and Window in OpenThe Position sliding Juliette balcony doors have a latch that needs deformation lifting upwards to release the door, which will allow the the gate. The window can then be locked into position by turningWindow in Open Position • The drainage channels will need to be checked a door to slide open. When you wish to close the door, the handle right. The handle should be turned left and minimum of every 6 months and kept clear of any slide the door back into the closed position and push the Once at the ground floor, the resident simply needs to the window can be pulled closed. debris etc. latch down. exit the cycle lift and apply the fob to the proximity To Close Window: Turn reader to allow final exit onto the street. • The door and window operation will need to be Handle Left 90° to Release 90° the Lock .then Pull inwards to checked a minimum of every 6 months to ensure Shut WindowItems must not be placed near or on the window frames To Close Window: Turn Residents who wish to use the cycle storage facilities everything is still moving correctly Handle Left 90°as tothey Release may be sucked or blown out causing hazard to pull • The moving components including the sliding locks 90° To Closethe Lock Window: .thenpeople PullTurn inwards below. to must complete a cycle registration form which can HandleShut Left Window 90° to Release be found on the MySQP portal or provided by the and window handles, will need to be cleaned of any 90° the Lock .then Pull inwards to pull Shut Window Concierge. dust and dirt and lubricated a minimum of once a All window covering/ blinds must be cream backed. To lock the window, turn the handle to the right, whenTo Lock Window in Closed year with acid free grease spray the window hinges you wish to close the window.pull Position : ForTurn Handleinstructional 180° videos on how to operate windows, * Please note that during initial occupations a temporary will also need lubrication Anticlockwiseplease refer to the online portal. 180° To Lock Window in Closed bike store may be in operation. • Do not lubricate the door hinges as this is not Position : Turn Handle 180° required. Do not use a silicon based lubricant as this To LockAnticlockwise Window in Closed 180° Position : Turn Handle 180° PARKING can seize the mechanisms. This applies to both sliding Anticlockwise and side hung doors 180° Window in Closed Position No parking is provided to LGAH residents. There are no • An annual service will be carried out and access must visitor parking bays at SQP. be allowed for this visit • Any issues with the operation of the windows or Window in Closed Position sliding doors must be immediately reported to the Window in Closed Position DOOR & WINDOW Concierge team C L E A N I N G & M A I N T E N A N C E
External:
Your windows will undergo cleaning of exterior surfaces organised by the Estate Management.
Internal:
Internal yearly maintenance of windows is also organised by POD, which is funded by the service charge. The Managing Agent will make contact to schedule said checks and it is imperative that access is given. The cost of said yearly maintenance is included within your service charge however any subsequent repairs or maintenance may incur additional charges that will fall to the individual leaseholder to fund.
20 21 F i x t u r e s , fittings & Finishes
22 23 FINISHING SCHEDULE FLOORING
Description Specification Supplier Description Specification Manufacturer
Ceiling Finish Super Matt White Emulsion - RAL 9010 Dulux Bathroom and Shower DRS69 spectrum Matt - 600mm x 600mm x Domus Tiles Room Floor Tiles 10mm Rectified Porcelain- Joint 3mm
Ceiling Finish to Wet Moisture resistant painted plasterboard - Vinyl Dulux Rooms Matt White Emulsion - RAL9010 Jewels DMJE12 - 600mm x 600mm x 10mm Feature Tile Domus Tiles Rectified Porcelain - Joint 3mm Wall Finish Super Matt White Emulsion - RAL 9010 Dulux
Bathroom and Shower DRS74 Spectrum Polished - 600mm x 600mm x Matt finish- RAL 9010 - Water based paint Domus Tiles Joinery - Skirting, Architrave Dulux Room Wall Tiles 10mm Rectified- Joint 3mm Quick Dry Gloss
WARDROBES Tile Trim Stainless Steel Tile trim Schlüter-Systems Ltd
Floor tile/ Wall Tile - 112 Medium Grey Specification Manufacturer Wall tile / Wall Tile - 112 Medium Grey Mastic Colours Mapei Double Door Wardrobe - Standard Doors with Handles - Shelf and Hanging Wall tile/Feature tile 111 Silver Grey Aranworld Rail - no lighting Wall tile / Bath - White B62 8HD - United Kingdom APARTMENT WINDOWS Grout Colours Floor Grout 3mm spacer - 113 Cement Grey Mapei Wall Grout 3mm spacer - 112 Medium Grey & DOORS Feature Grout - hite
Description Specification Manufacturer Lifestyle Bespoke medium - Headlam Corporate Bedroom Carpets Pile. Quality Sava - Colour depending on Lifestyle apartment colour scheme T&A Architectural Ironmongers Internal Doors Handle CSL1192 Lever - Brushed stainless steel Ltd Carpet Underlay Technics 6 underlay 6mm thick 0.66 TOG
Front Entrance Door Lever Polished stainless steel with Brown leather insets - T&A Architectural Ironmongers Handle Reference BHTALH Ltd Engineered Flooring to Living, Dining, Kitchen, Pergo living expression laminate - class 32 Domus Tiles Hall and Reception Rooms Solid Timber door 54mm - Brushed stainless steel Entrance Doors accessories - Crown cut FSC American Black Soundcraft Doors Walnut veneer finish Aluminium Profile: Aluminium Alloy 6063 T6- Door Threshold Black Pr_35_90_31_90 Solid timber door single leaf - High quality paint Internal Doors Handle finish Matt RAL 9010 - 2040mm- FD30 fire Vicaima Ltd rating
24 25 KITCHEN APPLIANCES
Description Specification Manufacturer Description Manufacturer Model Energy rating
Range Moon (008-Handle Less) Commodore Kitchens Single Oven Bosch HHF133BS0B A
Base and Wall Units White Matt Lacquer Velvet finish Commodore Kitchens Integral 45cm Dishwasher Bosch SPV25CX00G A+
Tall Units White Matt Lacquer Velvet finish Commodore Kitchens Integral 60cm Dishwasher Bosch SMV40C00GB A+
18mm White MFC glued and Doweled with Carcass and Plinths Commodore Kitchens Integral 70/30 Split Fridge/Freezer Bosch KIV38X22GB A+ Blum soft close Drawer Boxes and Hinges
Handle Recessed Handles fingerplates Commodore Kitchens 60cm Ceramic Hob Bosch PKE611CA1E -
Worktop & End Piece for Kensho 20mm Silestone Composite Worktop Cosentino Free-standing Washer/Dryer Neff V7446X2GB A Breakfast Bar/Island with bevelled edges
RAL7040 - 6mm Back Painted Glass Sklock Telescopic Built In hood Upstand/Splashback Commodore Kitchens Elica SKLOCK-LED-60 - Splashbacks Extractor
1810 Zenduo 34/18 - 500 1.5 bowl / single bowel Zenduo 340/180 1.5 Undermount Sink The 1810 Company The 1810 ZD/3418/U/S/BBL022 - undermounted sink - studio have single bowl Sink Satin SS
Zenduo 180/340U BBR Mixer 1810 Cascata Square Spout (Brushed Steel) The 1810 Company The 1810 ZD/1834/U/S/BBR024 - Undermounted Sink Satin SS
1 x Waste separating pull out kitchen bin 3 x 10ltr Zenduo 500U Single Bowl Recycling/Waste The Bin Company (UK) Ltd The 1810 ZU/50/U/S/021 - compartments Undermount Sink Satin SS
Residents are advised to register their appliances using the QR scan code. When you scan the code with your smartphone, you should be directed to the manufacturer’s mobile website. The landing page will offer mobile registration links to product literature and videos in some cases.
26 27 SANITARYWARE
Description Manufacturer Model
WC Pan - Sento Rim Wall Hung white Vitra 77488003-0075
WC Seat - Sento Slimline Soft Close white Vitra 100-003-009
WC frame - Duofix WC frame 82cm frame with Geberit Omega20 concealed cistern
WC Flush Plate - Dual Flush Plate Omega20 Gloss Geberit 115.085.KH.1 Chrome
Basin - Sento Semi recessed basin 550mm with one tap Vitra 5637B0003-0001 hole - Polish Finish
Basin Mixer - Ion Mini Mono C/W - Polished Chrome Vado 38.50 38.50
Basin Waste - Click Clac waste - Polished Chrome Vado ION-100M/CC-C/P
Bathtub - Saniform Plus 1700x750 heavy gauge Kaldewei 373 enamelled steel bathtub with Partial Antislip finish
Bath/Shower Valves - Tablet Altitude Horizontal Vado 210.00 Concealed 2 Outlet, 3 Handle - Polished Chrome
Bath Filler - Bath filler waste and overflow with clic-clac Vado WG-81389-C/P waste operation
Shower Arm - Slide rail shower kit with round single Vado AMT-SFRK/2-FR/6/c/p function rub-clean shower handset - Polished Chrome
Wall outlet CP - Polished Chrome Vado ELE-OUTLET-C/P
Bath /Shower Screen - Chrome Components - 10mm Glass Designs N/A clear glass with Easy Clean glass finish
Toilet Roll Holder - Polished Chrome Vado SHA-180CP
Heated Ladder Towel rail Bridge House 126008
Robe Hook - Shama Wall Mounted Hook - Polished Vado SHA-186-C/P Chrome
Shaver Socket - Ultra Screwless - Chrome Deta 8571CW
Worktop - Composite top in 26mm thickness Silver Ash, Velstone N/A colour ref: 113 with 5mm overhang
28 29 Looking After your Apartment
ALTERATIONS SANITARYWARE KITCHEN CARE IRONMONGERY
All alterations require Freeholder consent in accordance To prevent the build-up of limescale, dirt or mould all Gloss Door Care: Clean using only a solution of 95% Clean with a proprietary non-abrasive cleaner as required. with the lease. Alteration requests should be passed to acrylic and ceramic sanitaryware should be wiped down lukewarm water with no more than 5% soap. Use a clean, Every six months oil and grease locks, hinges and moving RHP/L&G for first approval. If they would be happy to immediately after use with a soft cloth and warm soapy damp (not wet) microfibre cloth. Any cooking marks parts to ensure smooth operation. All fittings should be consent, then this needs to be passed to POD to obtain water. Use a non-abrasive cream cleaner or multi-purpose must be wiped immediately. Do not allow liquids to seep checked to ensure they are surely fixed in position and Freeholder consent. surface cleaner on a weekly basis. Please avoid household into joints of doors and wipe any spillages immediately. any adjustments carried out. A light odour free oil should chemicals like paint stripper, nail varnish remover or Never attempt to clean the entire kitchen in one go, be used. FIXINGS TO WALLS strong disinfectants. These can damage bathrooms. If they instead concentrate on smaller areas at one time. do accidentally come into contact, then rinse the area The walls surrounding, and within, your property are thoroughly with water. Do not use any of these products to clean your kitchen INTERNAL CLEANING constructed as follows: doors: You can use a bleach in the toilet bowl if you need to, FOR WINDOWS & External walls: however, don’t leave strong bleach or cleaners in the bowl • Wax furniture polish for extended periods of time or overnight. • Bleach / chlorine based cleaning products BALCONIES A combination of plasterboard on an insulated metal • Abrasive cleaners framework with an external cladded leaf. • Solvents Cleaning and maintenance of external balconies will be FLOOR & WALL TILES • Alcohol based cleaners organised by the Estate Management team. Residents are Walls between apartments: • Ammonia or any other similar product required to clean the internal surfaces only. It is important to introduce a frequent cleaning regime. • Scouring pads or abrasive cloths 2 layers of plasterboard each side of an insulated metal First remove any loose dirt or grit by vacuuming or Glass: stud system. sweeping with a dry brush. Follow by cleaning with warm Railing handle systems undergo a special finishing water with a neutral, low sulphate detergent. This should process to give its surface a lasting shine – it is acrylic All of the glass can be kept clean with mild soap and Walls within your apartment: be followed by a final rinsing with clean water to remove lacquer, bake coated in its final stage of manufacture. water alone. However, if cleaning has been postponed any residual dirt. Gentle care and cleaning will help preserve this shine. for too long, and the dirt is especially tenacious, a more 1 layer of plasterboard each side of an insulated metal Wiping over the surface with a slightly dampened cloth, aggressive cleaning technique may be required, which stud system. The routine cleaning of glazed ceramic wall tiles should adding a few drops of washing up liquid is all that is could increase the risk of surface damage. be carried out after the removal of any loose dirt or grit needed. On no account should abrasively cleaning agents It is recommended that you avoid hanging any objects by wiping off with a dry cloth, followed by washing with or conventional metal polishes be used. Stainless Steel: from external walls. This will assist with maintaining the warm water with a neutral pH neutral or suitable non- thermal qualities within your home. aggressive detergent. Aggressive detergents should not be Please be extremely careful with foods and drink that Stainless Steel surfaces to the balconies can be cleaned used. Rinse with clean water to ensure thorough removal could cause staining or marks such as lemon or red wine. with a clean sponge, soft cloth or soft-fibre brush then There is a 1200mm ply board section inside the walls of the detergent solution. The installation should be given If this should happen, please ensure there are cleaned up rinse with clean water and dry. above media panels in the living area and bedrooms for a final wipe down and polish with a clean, dry, soft cloth. immediately following the above advise. wall mounting TV’s. This is fitted approximately 1200mm Rules to follow: above floor level. Every six months a detailed thorough examination should be carried of all tiles / grouts /silicone to confirm GLASS & METAL • Match Cleaner to Finish When fixing to the internal walls within your apartment integrity. Should any faults be found then these should be • Make a Spot Test to be Sure it is recommended that appropriate fixing methods are rectified immediately. This is to prevent water ingress into FINISHES • Observe Cleaning Frequency used however you will need to make sure what you buy the structure that would be extremely detrimental to the • Follow the Manufacturer's Recommendations is suitable and that it will take the weight of what you life expectancy of the product. Mirrors and Glass should be cleaned with proprietary • Do Not Mix Cleaning Agents intend to hang. glass cleaner. It is important not to wear rings of other • Avoid Drips and Splashes jewellery that may scratch the surface while cleaning, any Please also remember to use a detector to ensure that broken glass should be replaced immediately. there are no water pipes or electric cables in the location All internal glass in the façade can be kept clean with you intend to use fixings. mild soap and water alone.
30 31 s e r v i c e s within your home
32 33 UNDERFLOOR Your MVHR units are commissioned specifically for H O T W A T E R FIRE PROTECTION your apartment and settings should not be altered. It is HEATING & COOLING also recommended that the unit is not turned off for long The sanitary appliances within your apartment will The structure of the building has a minimum fire periods of time. be supplied with hot water via the Heat Interface resistance not less than 2 hours. All floors separating CONTROLS Unit (HIU). The HIU will be set at 55°C. The HIU storeys have a minimum fire resistance not less than Boost mode will be enabled automatically when moisture temperature can be elevated to 60°C by the user if 2 hours and the apartment separating walls have a is detected in the return air. There is a boost switch A centralised boiler system provides heating and hot required. Baths and basins will be provided with minimum fire resistance not less than 1 hour. located on the integral control panel, this will increase the water to your apartment through the heat interface unit thermostatic mixing valves (TMV). Shower mixer valves extract rate to the higher setting. (HIU) situated in the utility cupboard. will also include integral TMV control. LEAK DETECTION NOx filters are fitted on the intake air to the MVHR Cooling is provided by chillers located at Level B1, they unit to minimise indoor air pollution in accordance with provide chilled water to the fan coil units located within WATER QUALITY & A Leak Detection system is installed at points around the NHBC requirements and air quality recommendations. the ceiling void of the kitchen/living room and bedrooms. apartment where a possible water leak may be present in In the event that it has been left running, the system will SAFETY non-accessible areas. The Detection Panel is installed in The below are the plots where they have been installed. turn off automatically after 24hours with no operation. the Mechanical Utility cupboard. If there is a water leak The Chilled Water System is automatically circulated to in the detection areas this will register on the detection • Plot 01 (Level 02-07) To turn back on, adjust the manual thermostat in the ensure there is no stagnant water. The Low Temperature panel and the building management services should be • Plot 02 (Level 02-07) chosen room. There is a set procedure for resetting this: Hot Water is a closed system with treated water and notified immediately. • Plot 03 (Level 02-06) therefore does not need maintenance from the residents. • Plot 04 (Level 02-03) 1. HIU spur to off Concierge will also receive an alert and will come to the 2. Hot and cold rocker switch to neutral It is recommended that taps are left running for a few apartment. In the event no-one is at home, or a leak is The filter consists of chemically absorbent polycarbonate 3. All thermostats set to minus, wait 30 seconds seconds before using the water. found, water will be isolated to the apartment. transparent filter cells. The cells will change colour 4. HIU back on when filter is fully spent, indicating filter replacement is 5. Hot and cold switch to cold It is recommended that water flushing is carried out required. To replace the filter, follow the steps outlined 6. FCU’s will then start up upon return to your property after a significant period SPRINKLERS below: away, for example on holiday. The process should take no An Underfloor heating system has been installed to each longer than 5-10 minutes and will maintain water quality Sprinklers are provided in all apartments and the 1. Remove the access panel from® the unit® by undoing apartment bedroom, living room and bathroom. Room AAC Swiftpack NITROSORB - Guide to Filter Testing & Replacement and prevent legionella bacteria to contaminate the water residential corridors are equipped with a mechanical the series of screws retaining the panel in place temperature can be adjusted using thermostat located in supply. smoke ventilation system to extract the smoke in the each room. event of fire. The majority of the basement and the 1. Step 1: Remove the access panel from the unit by undoing the series of screws retaining the panel in place. AAC Swiftpack® NITROSORB® - Guide to Filter Testing & Replacement amenity / ancillary spaces at ground to second floor have DOOR ENTRY Located in the utility cupboard there is an interlock Step 2: Withdraw the NITROSORB® Filters individually from the also been installed with sprinklers. unit by moving the retaining swivel catch to one side switch, this toggles between off (middle), down (cooling) (Fig. A). 1. Step 1: Remove the access panel from the unit by undoing the Two checks are available to assess the Media ® ® series® of screws retaining the panel in place. AAC Colourcell - Guide to Filter Testing & Replacement and up (heating). AAC Swiftpack NITROSORB condition: A door entry system has been installed in your building Internal apartment sprinklers are subject to yearly Fig. A ® (Swivel catch) 1). The AAC Colourcell 2. 2). Using a Media sample to carry out a Residual ® maintenance inspections organised by POD. The cost 2. Withdraw the filters individually Stepfrom 2: Withdraw the Capacitythe NITROSORB Test*unit (RCT) Filters inby the individually laboratory. from the and apartment. The door entry panels are located at NITROSORB® unit by moving the retaining swivel catch to one side Filter Cells (Fig. A). Step 1: Remove the access panel from the unit by undoing the of this will be included within the service charge. Please retaining swivel catch1.Pre-Filter to one side visitor entry points and will provide an audio indication series of screws retaining the panel in place. Two checks are available to assess the Media ® * PLEASE SEE OVERLEAF FOR FURTHER INFORMATION MECHANICAL AAC Colourcell condition: when a visitor makes a call to the apartment. note you will need to provide access to your apartment Fig. A ® (Swivel catch) 1). The AAC Colourcell 2. AAC3. Swiftpack® NITROSORB® - Guide to Filter Testing & Replacement Step 2). 2:Using Withdraw a Media the sample NITROSORB to carry® outFilters a Residual individually from the for maintenance at the time of request from POD. Capacity unit by Test*moving (RCT) the retainingin the laboratory. swivel catch to one side NITROSORB® Step 3: Remove the Pre-Filter, and replace with a new Filter Filter Cells (Fig. every A). 6 - 12 months. VENTILATION HEAT Pre-Filter 1. The system will idle continuously until one of the Two checks are available to assess the Media AAC Colourcell® * PLEASE condition: SEE OVERLEAF FOR FURTHER INFORMATION The sprinkler heads are located above plastic caps in the 1. Fig. A Step 1: Remove the access panel® from the unit by undoing the door entry panels is operated by placing a call to the (Swivel catch) 1). The AAC Colourcell 2. series of screws retaining the panel in place. 3. 4. Step 4: 2). After Using the aFilters Media have sample been to removed, carry out re-installa Residual the replacement Capacity Test* NITROSORB (RCT) in the® Filter laboratory. Cells into the unit and resident’s apartment ceiling and are susceptible to damage so care should be RECOVERY (MVHR) 3. Remove the Pre filter and replace® with a new filter NITROSORB move the swivel catch to retain them in place. Filter Cells Step 3: Remove the Pre-Filter, and replace with a new Filter every 6 - 12 months. Pre-Filter Step 2: Withdraw the NITROSORB® Filters individually from the 2. The call is then diverted to the Concierge taken to avoid direct contact with the caps as this may ever 6-12 months unit by moving the retaining swivel catch to one side * PLEASE SEE OVERLEAF FOR FURTHER INFORMATION (Fig. A). Step 5: Replace the access panel with the securing screws. 3. The resident will hear an audio call tone and visual trigger the sprinkler head. A mechanical ventilation heat recovery (MVHR) Two checks are available to assess the Media 3.5. ® 4. AAC Colourcell Step 4: After thecondition: Filters have been removed, re-install the replacement NITROSORB® Filter Cells into the unit and Fig. A Step 3: Remove the Pre-Filter, ®and replace with a new Filter indication of the visitor calling unit has been installed in your apartment to provide (Swivel catch) move 1).the The swivel AAC catch Colourcell to retain them in place. 2. every 6 - 12 months. 2). Using a Media sample to carry out a Residual Capacity Test* (RCT) in the laboratory. 4. The Concierge can then pick up the call and have a • Do not paint the sprinkler heads continuous background ventilation. The unit provides NITROSORB® Filter Cells Address: AAC Eurovent Ltd, AAC House, Unit K, Maybrook Industrial Estate, Maybrook Road, Brownhills, West Midlands. WS8 7DG. UK Pre-Filter Tel: 08444 77 4884 | Fax:Step 08444 5: 77 Replace 4797 | International the access Callers panel Tel: with+44 (0) the 1543 securing 379823 screws. two-way conversation with the visitor and grant them • Do not alter or apply any type of ornamentation or heat recovery via a plate heat exchanger, extracting heat 4. Email: [email protected] | Website: www.aaceurovent.co.uk 5. Step 4: After* the Filters have been removed, re-install the All graphics and text on this page are protectedPLEASE by Copyright. SEE OVERLEAF © 2014 AAC FOR Eurovent FURTHER®. INFORMATION replacement NITROSORB® Filter Cells into the unit and AAC Eurovent is continuously improving its products & reserves the right to alter designs without prior notice coating to the sprinkler heads from the exhaust air and transferring to the intake air. 4. After the filters have been removed, reinstall move the swivel catchthe to retain them in place. access through the associated door 3. 5. The system will then return to idle after the This transfer of energy enables an energy saving to replacement filter cells into the unitStep and 3: Remove themove Pre-Filter, the and replace with a new Filter every 6 - 12 months. Address: AAC Eurovent Ltd, AAC House, Unit K, Maybrook Industrial Estate, Maybrook Road, Brownhills, West Midlands. WS8 7DG. UK Tel: 08444 77 4884 | Fax: 08444 77 4797Step | International 5: Replace Callers the Tel: access +44 (0) panel1543 379823 with the securing screws. Concierge has hung up the call already tempered air within the apartment. The MVHR swivel catch to retain5. them Email:in [email protected] | Website: www.aaceurovent.co.uk All graphics and text on this page are protected by Copyright. © 2014 AAC Eurovent®. is automatically controlled by the integral control panel. AAC Eurovent is continuously improving its products & reserves the right to alter designs without prior notice 6. Once the door entry panel has been operated by LIGHTING CONTROLS 4. Step 4: After the Filters have been removed, re-install the replacement NITROSORB® Filter Cells into the unit and move the swivel catch to retain them in place. making a call to the resident’s apartment, the resident Address: AAC Eurovent Ltd, AAC House, Unit K, Maybrook Industrial Estate, Maybrook Road, Brownhills, West Midlands. WS8 7DG. UK Tel: 08444 77 4884 | Fax: 08444 77 4797 | International Callers Tel: +44 (0) 1543 379823 Email: [email protected] | Website: www.aaceurovent.co.uk can answer the call and speak to the visitor directly Lighting in all rooms of the apartment is controlled via All graphics and text on this page are protected by Copyright. © 2014 AAC Eurovent®. AAC Eurovent is continuously improving its products & reserves the right to alter designs without prior notice Step 5: Replace the access panel with the securing screws. 7. The system will then return to idle after the resident individual wall switches and also via the central control 5. 5. Replace the access panel with securing screws has hung up the call panel in the living area. 34 35
Address: AAC Eurovent Ltd, AAC House, Unit K, Maybrook Industrial Estate, Maybrook Road, Brownhills, West Midlands. WS8 7DG. UK Tel: 08444 77 4884 | Fax: 08444 77 4797 | International Callers Tel: +44 (0) 1543 379823 Email: [email protected] | Website: www.aaceurovent.co.uk All graphics and text on this page are protected by Copyright. © 2014 AAC Eurovent®. AAC Eurovent is continuously improving its products & reserves the right to alter designs without prior notice ELECTRICAL
The electricity supply enters your apartment via the main electrical service cable and electricity meter, located within the utility cupboard. Meter readings and your meter reference number can be taken from here.
The consumer unit, as pictured below, is located within the utility cupboard. It contains the main on/off switch along with a number of MCBs (miniature circuit breakers), which protect individual circuits in much the same way as a fuse; by “breaking” the circuit and shutting off the electrical supply in the event of a fault.
E L E C T R I C A L F A U L T / FAILURE
In the event of a loss of power to the entire apartment first check that the main switch on the consumer unit is not in the “OFF” position. If this is the case the flipping it back to the “ON” position should restore power to the apartment. If this is not the case, or if the above does not restore power to the apartment, then please contact RHP. If they are unable to assist you, contact the electricity service provider or your current electricity supplier.
If there is a loss of power to an individual circuit within your apartment:
• Disconnect, rather than just switch off, any appliance connected to the circuit on which the fault has occurred • The switch on the affected MCB within the consumer unit will be in the “OFF” position. Switching the MCB to the “ON” position should restore power to the affected circuit. Do not keep switching the MCB if it does not restore power to the circuit or will not stay in the “ON” position • To identify the faulty appliance, reconnect and switch on each appliance in turn • If the cause of the fault cannot be identified, or the power to the affected circuit cannot be restored then contact RHP or a qualified electrician, as you may, for example, have a fault within a fitted socket or switch
36 37 ELECTRICITY
Your apartment’s electricity supply is individually metered; therefore, you will be billed directly by the mains utility supplier which is currently Eon.
HOT WATER & HEAT
Your heating and hot/ chilled water use is measured using a Guru Hub, a smart energy meter managed by Insite Energy. This ensures you are only charged for what you actually use along with a daily standing charge.
The Guru Hub is a popular metering and billing solution, Utility which is linked to Insite’s “PayPoint” payment system. Your Guru Hub allows you to easily monitor your heat & hot water use, as well as the payments you make. Suppliers COLD WATER On your day of completion, we will Your cold-water consumption is individually metered and notify all utility providers of the will be billed direct by the water suppler Thames Water. handover, nevertheless we also advise that you contact them yourselves to set up your account. H E A T & C O O L I N G BILLING
A Guru Hub II smart energy meter has been installed within your apartment. The meter will measure your heating, hot water and cooling usage.
Insite has installed a smart valve in your home which links your payments to your access to heating, hot water and cooling. As long as your account is in credit, the valve will remain open and you will have access to heating, hot water and cooling. If your account runs out of credit, the valve will close. Once you make a top-up payment, it will open again.
The amount you pay for your heating, hot water and cooling will depend on the amount you use. You will also be charged a daily standing charge which is a fixed charge per day for your connection to the district heat network. This daily standing charge is payable regardless of whether you consume any heating or hot water, as if you had a direct connection to an energy supplier.
For further information on how to use the system, refer to the Insite Guru Hub user guide.
Insite Energy South Quay Plaza Tel: 03452414301 Email: [email protected] 38 39 Sustainability
MOISTURE FROM ENERGY EFFICIENT CONSTRUCTION FEATURES IN YOUR
Your newly constructed apartment needs to be HOME acclimatised gently for the first few months, so it can dry out gradually. When you move into your new home, there • Smart Meters - Smart Meters are the newest form is moisture present that was absorbed by the building of meters for your gas and electricity. You can have materials during construction. an In-Home Display Unit which will show you how much energy you have used. In turn, this will then The heating should be used sparingly at first, so the help you to monitor your energy usage in your home underlying building structure warms up and dries out • Dual Flush System - With a choice of two flush gradually. At the same time, the evaporating moisture buttons to press, you can help save water by using the needs to be ventilated away to avoid problems with relevant flush on your toilet dampness and condensation. Please assist this drying out • LED Lighting - Another way of helping reduce the process by leaving windows open whenever possible. energy you use, we recommend on fitting LED bulbs throughout your home. Not only will this help save During this process, small hairline shrinkage cracks may energy, it may help with your electricity bills appear in the plaster. This is considered normal and is not a cause for concern. At the end of the first 12 months, these cracks can be filled prior to any redecoration. E N E R G Y CONSUMPTION & CONDENSATION CONSERVATION Condensation can be a problem, even in new homes. Condensation is caused when steam or water vapour Using energy efficiently is good for the environment and comes into contact with cold surfaces (in the same way can also save you money on your bills. The standard unit that steam in the bathroom mists up the mirror). If for measuring energy consumption is kilowatt hours condensation forms in your home, it will provide ideal (kWh). conditions for mould to grow. Over time this will lead to an unhealthy environment and can spoil the appearance Photovoltaic (PV) panels have been installed on the of your new home. Many daily activities produce water roof of Hampton Tower. These generate electricity from vapour, which may cause condensation if it is allowed to daylight which is used to power the communal areas. spread around the home. To prevent this; Generating this renewable energy from the solar panels lowers the running costs of the building. • Use lids to cover pans when cooking to reduce steam. This will also help to save on energy as covered pans Energy efficient white goods have been selected for heat quicker your home. The EU energy efficiency labelling scheme • Use the ventilation booster switch in your kitchen gives ratings of A+++ to G where G is the least energy when cooking efficient. When buying a new appliance, check the • Keep doors closed when cooking, washing, bathing energy label to ensure it has an efficient rating. The more and drying clothes indoors efficiently an appliance uses energy, the cheaper it is to • Do not switch the MVHR unit off. This is designed run. to stop moisture spreading throughout the home by removing it from the room it is created in • Homes that are heated continuously are less likely to suffer condensation problems. This is particularly important in the colder months as moist air (from showers or cooking) will condense on cold walls • Use heating timer controls and thermostats to heat your home in a controlled and regular manner
CGI depicts the landscaped gardens and is indicative only. 40 41 ENERGY SAVING Dishwasher WATER EFFICIENCY overburdened ecosystems. Recycled plastic fencing, for example, can be more environmentally sound than new HINTS & TIPS • Keep the sprayer arm clear from any obstruction AND CONSERVATION wood - even though it’s less ‘natural’. • Check the dishwasher’s drain regularly and remove As well as saving on your electricity bill, following the any food or objects from the filter (the manufacturer’s The south-east of England is a ‘water-stressed’ area, For flooring, one good approach is to choose natural, energy saving tips below will help your appliances to last manual will explain where the filter is and how to meaning that there is not enough water to meet the high renewable materials such as coir, sisal, jute, cork and wool; longer. clean it) demand. This is due to many reasons, including climate real linoleum (not its PVC imitation) is also a traditional • Clean the inside of your dishwasher. Grease, change (which affects weather patterns causing flooding natural product. On the other hand, you could go for General detergent residue and calcium deposits can build up. and drought) and also the growing population. As well recycled carpets – these will usually use mixed fibres, and You can use a couple of cups of white wine vinegar to as the environmental benefits, saving water in your home so cannot guarantee to be ‘natural’. • All lighting in your apartment is LED. These bulbs wash them away will help you to save on your water bills. It will also help are much more efficient than traditional fittings. you save on your heating bill as it requires energy to heat The range of green DIY products available is expanding When replacing bulbs purchase energy-saving LED Washing machine hot water. Below are some water efficient features of and green DIY suppliers offer not only a good range of models the development, and tips on how to save water in your products but also advice and information on the products • Kettles are not very energy efficient so filling the • Keep your door seal clean home; and their use. kettle with only the water you need will save energy, • Wash clothes at a low temperature to reduce costs. and reduce your bills. Measure the amount of water Washing at 40°C will use a third less electricity than • Take shorter showers For further Information on reducing your environmental you need with your mug and tip this into the kettle washing at 60°C. Most modern washing detergents • Turn off the tap while brushing your teeth impact, visit www.greenchoices.org. when making tea are designed to wash clothes well at 30°C, or even at • Run full loads when using dishwashers and washing • Turn off appliances at the plug rather than leaving 15°C machines them on standby. Appliances like TVs, games • Run the washing machine with full loads rather than • Fix dripping taps and leaks and/or report them. DIY SAFETY consoles, stereos, computers, washing machines, half loads. One full load uses less energy than two • All homes at SQP are designed to achieve a water dishwashers and tumble dryers left on standby can half loads efficiency of 105 litres per person per day if used Please consider the following safety points before use up to 85% of the energy they use when switched correctly undertaking any DIY projects: on Heating • The landscaping at SQP is fed by a 15,000 litre rainwater harvesting tank and topped up by mains • Do you need to take any precautions e.g., ventilation Fridge and freezer • Turn your thermostat down to reduce your heating water or use protective equipment bill over time • Do you have the right tools and are they in good • Keep your door seal clean. This will stop heat getting • Close windows when the heating is on to stop the working order? into your fridge, which leads to your fridge using heat escaping SUSTAINABLE DIY • Remember to check for the location of pipes or more electricity • Wear warm clothes when indoors during winter cables beneath wall or floor surfaces using a cable months instead of turning the heating up • Defrost the freezer compartment when the ice is When performing any DIY on your apartment, try to detector before drilling • Set the heating controls so that your property is 1.5cm thick - any thicker and the fridge will use ensure you follow steps to reduce the environmental heated only when you are at home. If you are out for more electricity impact of the works. • Vacuum the back of the fridge every six months long periods of time, set your controls to turn off P A I N T & V O L A T I L E • Your home has a high level of thermal insulation to avoid a build-up of dust. Dusty coils mean that Wood is a renewable natural resource, but the Earth can to prevent heat loss, keeping your home warm and the fridge will have to work harder, increasing your produce only so much, and Britain is one of the largest ORGANIC COMPOUNDS reducing your bill. For improved indoor air quality, electricity bills over consumers in the world. For new wood and wood your home is fitted with a Mechanical Ventilation • Place heavy items such as milk cartons close to the products, ensure anything you buy carries the logo of the (VOC) with Heat Recovery (MVHR) which runs door hinges. This will place the doors under less stress Forest Stewardship Council, which indicates that it has continuously in the background. Fresh air entering • If your fridge starts to freeze, or if the food goes off come from responsibly managed forests. Some of the most harmful chemicals found in paint your home passes through a heat exchanger where quickly, adjust the thermostat are volatile organic compounds, or VOCs. VOCs are it is warmed by the stale air leaving. This means that • Clean and drain your fridge freezer every few Visit FSC’s website (www.fsc-uk.org) for more unstable, carbon-containing compounds that readily you do not waste the energy that has been used to months. This will help to prevent leaks that could information, including products and where to buy them. vaporize into the air. When they enter the air, they react heat your home during winter. This function is not damage your floor See also Friends of the Earth’s Good Wood Guide. with other elements to produce ozone, which causes air used in the summer so that heat can escape to keep pollution and a host of health issues including breathing your home cool. You should not touch this except to Thermafleece insulation makes use of a renewable problems, headache, burning, watery eyes and nausea. clean the filters or use the boost button UK product – sheep’s wool. Warmcel insulation and insulating boards are made from old newspapers. Low-VOC and VOC-free paints, which are now widely For more energy saving good practice information refer available and sold by most major paint manufacturers, to the Energy Saving Trust. Often ‘green’ and ‘natural’ are seen as synonymous. But are a far safer and environmentally friendly alternative.
buying recycled synthetics can divert resources from When performing any painting in your home, it is Web: www.energysavingtrust.org.uk landfill – creating one more cycle in a human-created recommended that you use paints which are low in, or system, rather than making yet more demands on already completely free of, VOC’s. 42 43 SUSTAINABLE WASTE & RECYCLING For more information visit www.recyclenow.com or SUSTAINABLE TRAVEL contact London Borough of Tower Hamlets. D R A I N A G E S Y S T E M Recycling is important for the environment. There are Transport for London aims to get more people making finite resources in the world and by sending your waste to Tower Hamlets Council journeys by active travel methods. Examples of active (SUDS) be recycled, it can be cleaned, screened, and reprocessed Town Hall travel are walking and cycling. The nearest TfL cycle hire into new materials, and manufactured into new items. Mulberry Place docking stations to SQP are; 5 Clove Crescent A sustainable drainage system which meets the Contaminated waste may end up in landfill which is very E14 2BG performance requirements stated in BS EN 12506 has expensive for local councils – as of 2020 there is a charge • Lightermans Road, Millwall been installed within South Quay Plaza. of £94.15 per tonne. • South Quay East, Canary Wharf Tel: 020 7364 5000 Web: www.towerhamlets.gov.uk The installed surface water drainage system allows the The London Borough of Tower Hamlets collects your Where active travel is not possible, there are excellent surface water captured throughout the footprint of the waste. It is important that you segregate recyclable and public transport links close to SQP including South black bag waste. There is a segregated bin in one of your Quay DLR station and Canary Wharf ( Jubilee line). building to reduce within the attenuation chamber RESPONSIBLE adjacent to the dock wall which will maintain a constant kitchen cupboards to help you keep these waste streams water level the same as the water level within the dock. separate. Using public transport is better for the environment than When rain is captured and water level increases, the flap SHOPPING traveling by petrol or diesel vehicles. valves will be forced open and allow the water to flow A refuse chute is available for your use in the core lobby into the dock. in every floor. To make use of this, please separate waste Our choices when we shop affect the environment and Visit www.tfl.gov.uk/plan-a-journey/ to work out your into each separate type. Where possible wrap your refuse the lives of people in the supply chain. Try and shop for best route when planning a journey. Maintenance - The foul water infrastructure will be and use pedal bin liners or supermarket bags. Break down local and seasonal products. Choosing products which maintained by the free holder. Due to the high risk cardboard boxes as small as reasonably possible before have not travelled so far means they have a lower carbon associated with access to the surface & foul water putting into chute. Please put bulky items aside for footprint (have caused less carbon emissions on the systems; the maintenance is on a reactive basis, if any alternative disposal and note that anything bigger than journey to where they were made/grown to your home). blockage occurs a specialist contractor who is trained and 400mm2 should be avoided putting in the chute. competent will handle the situation. In most cases jetting Many products have sustainability certifications. Look of the pipes is sufficient which can be completed from Don’t force oversize or bulky items into the chute out for schemes such as the ones identified below for the surface level. (anything bigger than 400mm2), discharge cigarette ends reassurance that the product you are purchasing is into chute or discharge loose glass or breakable items into ethically and environmentally sustainable; The benefits of a Sustainable drainage system include but chute are not limited to the following: • PEFC and FSC certified wood items The following items can be put in your recycling: • Cruelty Free certified beauty and cleaning products • Flood risk management - reducing the risk of • Soil Association Organic food products flooding from development • Plastic bottles e.g. cleaner and detergent bottles, milk • Fairtrade products • Water quality management - reducing the impact of and drinks bottles, toiletries and shampoo bottles • MSC certified seafood diffuse pollution • Plastic packaging e.g. food pots and tubs, plastic • Rainforest Alliance products • Improving amenity and biodiversity - the integration trays, yoghurt pots of green infrastructure with SuDS solutions can help • Cardboard e.g. egg boxes, toilet roll tubes, food and to create habitat, recreational and biodiversity areas drink cartons, cardboard punnets • Water resources - SuDS can help to recharge • Paper e.g. junk mail, envelopes, telephone directories, groundwater supplies and capture rainwater for re- magazines, newspapers use purposes • Glass e.g. Glass bottles and jars • Community benefits - attractive, well designed • Metal packaging e.g. aerosols, drinks cans, food tins public open space that incorporate SuDS can help • Foil e.g. aluminium foil to create better communities through social cohesion and quality of life improvements To get the most out of your recycling:
• Flatten boxes to fit the most in your bins • Rinse out plastic food containers • If cardboard is saturated with oil, tear the affected section and put this in your black waste • Batteries should not be put in your normal waste but can be recycled at many supermarkets
44 45 LONDON Cycle Route Network Map Travel UNDERGROUND/ DLR Canary Wharf is possibly London’s best-served district for transport. Its Underground station ( Jubilee line) is only a 500-metre walk from South Quay Plaza.
Directly opposite South Quay Plaza is South Quay DLR (Docklands Light Railway) station, only a short journey to London City Airport (the only airport situated in London itself) and Stratford International station, which connects to all the UK’s Eurostar stations.
Walking distance from South Quay Plaza:
DLR (South Quay) ...... 1 min Underground (Canary Wharf ) ...... 10 mins Key
For further information, please refer to the Transport for Traffic-free route on the Nation Cycle London website, www.tfl.gov.uk. Network
Traffic-free route (not on the National CYCLING Cycle Network)
The London bike sharing scheme, Santander Cycles, has On-road route on the National Cycle several docking stations in the area, as follows: Network
• Fisherman’s Walk West On-road route (not on the National Cycle • Heron Quays DLR Network) • Jubilee Plaza • South Quay East National Cycle Network route number • Upper Bank Street • Import Docks For further information visit: • Westferry Circus www.osmaps.ordnancesurvey.co.uk or www.sustrans.org.uk/national-cycle-network For further details on buses, and general info on getting around London on bicycle, please visit the Transport for London website www.tfl.gov.uk/maps/cycle.
LONDON CYCLING INFORMATION LINKS
London Cycle Network: Web: www.londoncyclenetwork.org.uk
London Cycling Campaign Web: www.lcc.org.uk
Sky Ride Web: www.goskyride.com CGI depicts the landscaped gardens and is indicative only. 46 47 Buses from Isle of Dogs (Crossharbour and Mudchute)
135 277 Old Street N277 Moorelds Eye Islington Upper Highbury St. Paul’s Balls Pond Dalston Hospital Angel Street & Islington Road Road Junction Graham Road Old Street
D6 Hackney Cambridge Heath Central Mare Street/ HACKNEY Well STRATFORD N550 Shoreditch High Street Victoria Park Road Street D8 continues to Stratford Cambridge Heath Trafalgar Square Mare Bus Station for Charing Cross Liverpool Street Street Lauriston Road Stratford High Street Cambridge Heath Road Aldgate Old Ford Road Bethnal Green Roman Road Bow Interchange Grove Road BOW BusesAldgate from Isle of Dogs (Crossharbour and Mudchute) D7 East Bromley-by-Bow Mile End
Burdett Road Blackwall Tunnel Northern Approach 135 277 St. Paul’s Way St. Leonard’s Wharf N550 Old Street N277 Canning Town Moorelds Eye Islington Upper Highbury St.London Paul’s MetropolitanBalls Pond UniversityDalston Burdett Road Hospital Angel Street & Islington Road Road Junction Pixley Street Blackwall Tunnel Northern Approach Graham Road Andrew Street Bus Station Old Street Burdett Road D6 East India Dock Road East India Dock Road CommercialHackney Road D7 Orchard Place Cambridge Heath Central University of Cumbria East India Dock Road Mare Street/ HACKNEYLimehouse Limehouse Town Hall Well in London Poplar Recreation Ground STRATFORD Shoreditch High Street Victoria Park Road Street PoplarD8 N550 East India Dock Road East India All Saints continues to Commercial Road West India Stratford Blackwall Way Cambridge Heath Upper North Street Dock Road Trafalgar Square Lowell Street Mare Dock Road Salter Street Bus Station Leamouth Road for Charing Cross Bazely Street Liverpool Street Street Limehouse Police Station Lauriston Road East India Canada BlackwallStratford High Street Cambridge Heath Road River Thames Westferry Aldgate Old Ford Road Square Bethnal Green Roman Road North Westferry West India Canary (D8 and Churchill Bafn Way River Thames Circus Avenue Wharf N550 only) Place Bow Interchange Grove Road Trafalgar BOW Aldgate Way D7 PrestonsBromley-by-Bow Road East Billingsgate Aspen Way Mile End Market
Burdett Road Blackwall Tunnel Northern Approach St. Paul’s Way St. Leonard’s WharfPrestons Road N550 Coldharbour Canning Town London Metropolitan University Burdett Road Pixley Street South SouthBlackwall Tunnel Northern Approach Colonnade Colonnade Andrew Street Bus Station Canary Wharf Canada Burdett Road Square Prestons Road East India Dock Road East India Dock Road Blue Bridge Marsh Wall Marsh Wall South Marsh Wall D7 Orchard Place Commercial Road UniversityHeron of Quays Cumbria Admirals WayEast India Dock Road Jack Dash House Limehouse Limehouse Town Hall in London Poplar Recreation Ground Marsh Wall South Quay Poplar All Saints MastmakersEast RoadIndia Dock Road East India Blackwall Way Commercial Road West India Upper North Street Dock Road Salter Street Leamouth Road Lowell Street Dock Road LimeharbourBazely Street Manchester Road Limehouse Westferry Road Harbour Stewart Street Police Station Marsh Wall/Heron Quay Exchange Blackwall East India River Thames Canada Square Westferry Square North WestferryWestferry Road West India Canary (D8 and Churchill The yellow tinted area includes every bus Byng Street Bafn Way River Thames stop up to about one-and-a-half miles Circus Avenue Wharf N550 only) LimeharbourPlace Manchester Road from Isle of Dogs (Crossharbour and East FerryTrafalgar Road St. John’s Park Mudchute). Main stops are shown in the Westferry Road Way Prestons Road white area outside. Barkantine Clinic/Hutchings Street Billingsgate Aspen Way Market
Westferry Road
G D L R Sir John McDougal D ENG MPrestons Road AL L A Gardens G Coldharbour Crossharbour RO N VE C M H A South South E D Westferry Road S R Colonnade Colonnade T E
E T Arnhem Wharf S
Canary Wharf Canada R M ASDA M Primary School A Millwall Square Prestons R Road OAD O U Marsh Wall Marsh WallOuter Dock South R Marsh Wall Blue BridgeA I N WestferryHeron Road Quays Admirals Way Jack Dash House D EN L IVE Crews Street RRY MIL DR
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Marsh Wall South Quay
Mastmakers Road T S ©P1ndar
A Westferry Road E LimeharbourMudchute Park Manchester Road WestferrySt. Edmund’s Road School Harbour Stewart Street SEY Marsh Wall/Heron Quay Exchange SSEL SPIN D Mudchute S DRI Square TREET Spindrift Avenue FT AVE Telegraph Place . Westferry Road The yellow tinted area includes every bus Byng Street stop up to about one-and-a-half miles Westferry Road Limeharbour Manchester Road from Isle of Dogs (Crossharbour and Harbinger School/ East Ferry Road St. John’s Park Mudchute). Main stops are shown in the WestferryMasthoue Road Terrace white area outside. Barkantine Clinic/Hutchings Street East Ferry Road Millwall Park Island Gardens Manchester Road Isle of Dogs Westferry Road Police Station/
G George Green’sD L R Sir John McDougal D ENG M AL L A School Gardens G Crossharbour RO N Westferry Road Manchester VE C M H A Langbourne Place Road E D Westferry Road S R East Ferry Road T E
E T Arnhem Wharf S
R M ASDA M Primary School A Millwall R OAD O U Outer Dock R I A N Westferry Road D EN L IVE © Transport for London RRY Crews Street MIL DR
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Information correct from 1 September 2018
T
S ©P1ndar
A Westferry Road E Mudchute Park St. Edmund’s School Destination finder Route fiSnderEYSS D EL SPIND Mudchute ST Destination Bus routes Bus stops Destination Bus routes Bus stops DestinationSpindrift Avenue Bus routes RIF Bus stops Bus route TowardsREET Bus stops T AVE. A G R Telegraph Place 135 Old Street ,ce ,cf ,cq ,cr ,mb Aldgate N550 ,cq ,cr Graham Road 277, N277 ,ce ,mh Roman Road D6 ,ce ,cf 277 Dalston Junction ,ce ,mh ,ce ,cf Aldgate East 135 ,ce ,cf ,cq ,cr ,mb Grove Road 277, N277 ,ce ,mh S Westferry Road D6 Cambridge Heath ,cq ,cr ,ce ,cf Harbinger School/ D7 Mile End ,cq ,cr N550 D6 Salter StreetMasthoue Terrace 135 ,ce ,cf ,cq ,cr ,mb East Ferry Road Poplar ,cs ,ct ,cu 277, N277 ,ce ,mh B H Millwall Park D8 Island Stratford ,ce ,cf Baffin Way N550 ,cs ,ct ,cu Hackney Central o 277, N277 ,ce ,mh D7, N550 ,cq ,cr Gardens Manchester Road Isle of Dogs Balls Pond Road N277 ,ce ,mh Highbury & Islington o R N277 ,ce ,mh Shoreditch High Street o 135 ,ce ,cf ,cq ,cr ,mb Police Station/ D ,cq ,cr ,ce ,cf ,cq ,cr ,mb Night buses George Green’s Bank N550 I South Colonnade 135 School ,ce ,cf ,ce ,mh Bus route Towards Bus stops Bethnal Green D6 Island Gardens D 135 ,ce ,cf ,cq ,cr ,ma Westferry277, N277 Road Manchester D Langbourne Place RoadN277 Islington ,ce ,mh Blackwall D6, D8 ,ce ,cf ,cq ,cr D7, N550 ,cq ,cr D7, N550 East FerryN550 Road Canning Town ,cs ,ct ,cu Buses from Isle of Dogs (CrossharbourD7 ,cs ,ct ,cu and Mudchute) South Quay D D8 ,ce ,cf Islington Angel N277 ,ce ,mh Trafalgar Square ,cq ,cr Blackwall Tunnel D8 ,ce ,cf Spindrift Avenue Telegraph Place 135 ,ce ,cf ,cq ,cr ,mb L Buses from Isle of Dogs (Crossharbour and Mudchute)Stratford o o R D D8 ,ce ,cf Northern Approach © Transport for London Lauriston Road 277, N277 ,ce ,mh InformationBlackwall Way correct Leamouth from 1 RoadSeptember N550 2018 ,cs ,ct ,cu Bus Station Limeharbour East Ferry Road 135 ,cs ,ct ,cu ,ma Bow Interchange D8 ,ce ,cf Stratford High Street D D8 ,ce ,cf Limeharbour 135 ,ce ,cf ,cs ,ct ,cu Key 135 Bromley-by-Bow D8 277 ,ce ,cf Old Street N277 BUS ,ce ,cf T RIVER The following car clubs operate “Free-Floating vehicles” Below is some further information about sustainable Moorelds Eye Harbour Exchange Square D6, D8 135 Day buses in black IslingtonDestinationBurdettUpper RoadHighbury St. Paul’s finderBalls Pond277, N277Dalston ,ce ,mh Trafalgar Square N550 ,cq ,cr Route finder Hospital Angel Street & Islington Road Road Junction Limehouse R D 135 ,ce ,cf ,cq ,cr ,mb N550 Night buses in blue Destination BusD6 routes GrahamBus,ce ,cf stops Road Destination Bus routes Bus stops Destination R Bus routes Bus stops Bus route Towards Bus stops Old Street for Charing Cross Connections with London Underground N550 ,cq ,cr ,ce ,cf ,cq ,cr ,mb A D7 ,cq ,cr G R ,ce ,cf 135o ConnectionsOld with Street London Overground in Tower Hamlets: travel ideas in your local area: D6 Hackney o o R Trafalgar Way Billingsgate Market D8 AldgateCambridge Heath N550 ,cqCentral ,cr LiverpoolGraham Road Street 135277, N277 ,ce,ce ,cf,mh ,cq ,cr ,mb Roman Road D6 ,ce ,cf 277o Dalston Junction ,ce ,mh Mare Street/ Well Connections with TfL Rail Shoreditch High Street C HACKNEY STRATFORD N550 AldgateVictoria East Park Road 135 ,ce ,cf ,cq ,cr Street,mb LondonGrove Road Metropolitan University 135277, N277 ,ce,ce ,cf,mh ,cq ,cr ,mb D8 U D6R ConnectionsCambridge with National Heath Rail ,ce ,cf continues to Cambridge Heath o D6 ,ce ,cf StratfordS Cambridge Heath ,cq ,cr Upper Street N277 ,ce ,mh D Mile End ,cq ,cr Trafalgar Square N550 ,cq ,crMare N550D6 ,ce ,cf Bus Station A short D7 walk Connections from with DLR South Quay Plaza is Canary Wharf for Charing Cross ,ce ,cf Salter Street 135 ,ce ,cf ,cq ,cr ,mb Liverpool Street Cambridge Heath D6 Street B ConnectionsPoplar with river boats ,cs ,ct ,cu Lauriston Road W ,ce ,mh MareB Street/Victoria Park Road HM Stratford High Street 277, N277 ,ce ,cf Cambridge Heath Road Well Street 277 ,ce ,mh D8 Tube/LondonStratford Overground station with 24-hour Aldgate Old Ford Road Manchester Roado East Ferry Road 135 ,ce ,cf ,cq ,cr o CambridgeBaffin Way Heath RoadBethnal Green D6N550 ,cs,ceRoman ,cf,ct Road,cu Hackney Central 277, N277 ,ce ,mh D7, N550 ,cq ,crPier, which service offers Friday and Saturday 4 nightspeak ferry services an hour into W: www.sustrans.org.uk Westferry D 135 ,ce ,cf ,cq ,cr ,mb o R D7, N550 ,cq ,cr Bow Interchange o OldBalls Ford Pond Road Road N277 ,ce ,mh Highbury & Islington N277 ,ce ,mh Shoreditch High Street 135 ,ce ,cf ,cq ,cr ,mb Grove Road ,ce ,mh Company Contact Details D Manchester Road Isle of Dogs 135 ,ce ,cf ,cq ,cr ,ma 277, N277 CanadaBank Square North D8N550 ,cq,ce ,cf,cr BOW South Colonnade 135 ,ce ,cf ,cq ,cr ,mb Night buses Aldgate I ,cq ,cr D7 ,cq ,cr Bromley-by-Bow D7, N550 Westminster,Bus route withTowards a journeyBus stops time of 26 minutes. South Sustrans T: 0845 113 00 65 East ,ce ,cf Police Station/George Green’s School D7, N550 ,ce ,mh Bethnal Green D6N550 ,cq ,cr Mile End D ,ce ,cf ,cq ,cr ,ma 277, N277 Island Gardens 135 Westferry Circus 135 ,ce ,cf ,cq ,cr ,mb D ,ce ,cf Manchester Road Stewart Street 135 ,ce ,cf ,cs ,ct ,cu ,cq ,cr N277 Islington ,ce ,mh BlackwallCanary Wharf D 135D6, D8 ,ce ,cf ,cq ,cr ,mb D7, N550 ,cq ,cr D7, N550 Blackwall Tunnel Northern Approach 277, N277 ,ce ,mh N550 Canning Town ,cs ,ct ,cu D7 ,cs ,ct ,cu Burdett Road and St. John’s Park D7, N550 ,cs ,ct ,cu South Quay D D8 ,ce ,cf 277, N277 ,ce ,mh St. Paul’s Way Islington Angel N277 ,ce ,mhSt. Leonard’s Wharf N550 Quay Plaza is located on the north side of South Quay D7, N550 ,cq ,cr Trafalgar Square ,cq ,cr Blackwall Tunnel D8 ,ce ,cf Mare Street 277, N277 ,ce ,mh Spindrift Avenue TelegraphCanning Place Town 135 ,ce ,cf ,cq ,cr ,mb London MetropolitanD7, N550University ,cq ,cr Burdett Road Tel: www.drive-now.com/en Blackwall Tunnel Northern Approach D8 ,ce ,cf Pixley Street L ,ce ,cf o o R D Northern Approach D8 ,ce ,cf Marsh Wall Admirals Way, D8 Andrew Street Stratford Bus Station D8 ,ce ,cf Lauriston Road 277, N277 ,ce ,mh Westferry Road 135 ,ce ,cfDLR ,cq ,cr ,mb station, immediately south of the Canary Wharf DriveNow CanningBlackwall Town Way Leamouth D Bus Road Station N550 ,cs ,ct ,cu Burdett Road Heron Quays and Mastmakers Road Bus Station East India Dock Road LimeharbourEast India DockEast RoadFerry Road 135 ,cs ,ct ,cu ,ma Arnhem Wharf Primary School, 277, N277 ,ce ,mh ,ce ,cf ,cs ,ct D7,cu Orchard D Place Web: 0207 018 8269 BowCommercial Interchange Road D8135 Commercial,ce ,cf ,cq Road ,cr ,mb MarshUniversity Wall Jack of Cumbria Dash House East135 India Dock Road Stratford High Street D8 ,ce ,cf Limehouse Limehouse Town Hall Limeharbourin London Poplar135 Recreation Ground ,ce ,cf ,cs ,ct ,cu Barkantine Clinic/Hutchings Street, D7, N550 ,cq ,cr Key ,ce ,cf Poplar Sustrans is a sustainable transport charity. Bromley-by-Bow D8N550 ,cq,ce ,cf,cr D6 T estate. All Saints Harbour Exchange SquareEast India Dock RoadD6, D8 ,ceEast India,cf Byng Street, CrewsBlackwall Street, Way 135 Day buses in black Commercial ,ce Road ,mh West India Upper North Street ,ceDock ,mhRoad BurdettChurchill Road Place 277,D8 N277Lowell Street,ce ,cf Dock Road MileSalter End Street 277, N277 Trafalgar SquareLeamouth Road N550 ,cq ,cr Limehouse R D 135 Bazely,ce ,cfStreet ,cq ,cr ,mb Marsh Wall/Heron Quay, N550 Night buses in blue Limehouse ,ce ,cf City Thameslink R D6N550 ,cq,ce ,cf,cr Police Station D6 for Charing Cross R ,cq ,cr St. Edmund’sEast India School Ways Connectionsto pay with London Underground The website includes information about the River Thames N550 Canada Blackwall Tel: 0333 240 9000 D7 ,cq ,cr Westferry D7 ,cq ,cr o Connections with London Overground R Square Trafalgar Way Billingsgate Market D8 ,ce ,cf D Liverpool Street o o 135 North ,ce ,cf ,cq ,cr ,mb and Sir John McDougal Gardens o Westferry West India Canary Churchill Connections with TfL Rail ZipCar Flex (D8 and DalstonC Junction o 277, N277 ,ce ,mh O BafUn Way River Thames ,ce ,mh Use your contactless debit or credit card. It’s the same LondonCircus MetropolitanAvenue UniversityWharf 135 N550 only) Place,ce ,cf ,cq ,cr ,mb Westferry Road Harbinger School/ 277, N277 R Connections with National Rail National Cycle Network, cycle routes and Cambridge Heath o D6 ,ce ,cf Old Street R 135 ,ce ,cf ,cq ,cr ,mb Distance fromfare as Oyster andSouth there is no need toQuay top up. Plaza: Web: www.zipcar.com/en-gb/flex N550 ,cq Trafalgar,cr MasthouseUpper Street Terrace B D7,N277 N550 ,ce ,cq ,cr,mh D Connections with DLR E Way Cambridge Heath D6 ,ce ,cf and Moorfields Eye Hospital Prestons Road B East Ferry Road Millwall Park 135 ,ma Billingsgate Aspen WayWand Langbourne Place Connections with river boats Mare Street/Victoria Park Road M ,cs ,ctMarket ,cu Orchard Place N550 West India Avenue 135 ,ce ,mh,cf ,cq ,cr ,mb TopTube/London up your Oyster Overground pay as you station go credit with or 24-hour buy other cycling events. 277, N277 ,cs ,ct ,cu Manchester Road East Ferry Road 135 ,ce ,cf ,cq ,cr Well Street 277 River Buso ...... 17 mins Cambridge Heath Road D6 ,ce ,cf Travelcardsservice Friday and busand &Saturday tram passes nights at around D ,cs ,ct ,cu P D 277 ,ce ,cf,mh ,cq ,cr ,mb East India N550 D7, N550 ,cq ,cr Prestons RoadWestferry 135 4,000 shops across London. Old Ford Road Tel: 0330 8080 384 Poplar All Saints D D7 ,cs ,ct ,cu Coldharbour D7, N550 ,cq ,ce ,mh,cr East India Dock Road Bazely Street, D6 ,ce ,cf Manchester Road Isle of Dogs 135 ,ce ,cf ,cq ,cr ,ma 277, N277 Canada Square North D8 ,ce ,cf South South D8 ,ce ,cf D8 ,cq,ce ,cf,cr Ubeeqo Poplar Recreation Ground, Police Station/George Green’s SchoolColonnade D7, N550Colonnade ,cq ,cr D7, N550 N550 ,cq ,cr Canary Wharf Canada Sign up for an online account to top up online and Upper North Street and Prestons Road D6 Square ,ce ,cf Prestons RoadWestferryWest India Circus Dock Road 135 ,ce ,cf ,cq ,cr ,mb Web: www.ubeeqo.com/en-gb Manchester Road Stewart Street 135 ,ce ,cf ,cs ,ct ,cu see your travel history and spending. Canary Wharf D 135 ,ce ,cf ,cq ,cr ,mb Marsh Wall Marsh Wall South Marsh Wall Blue Bridge University of Cumbria in London D7, N550 ,cs ,ct ,cu 277,N550 N277 ,cq ,ce ,mh,cr and St. John’sHeron Park Quays Admirals Way D7, N550 ,csJack Dash ,ct House ,cu For further details on buses, and general info on getting National Rail W: www.nationalrail.co.uk 277, N277 ,ce ,mh Marsh Wall South Quay ,cq ,cr ,ce ,mh D7, N550 D7, N550 ,cq ,cr Mare Street Mastmakers Road 277, N277 ISLE OF DOGS (CROSSHARBOUR AND MUDCHUTE) DR (TH) TfL 582.08.18 (P) D8 ,ce ,cf Marsh Wall Admirals Way, D8 Limeharbour,ce ,cf Manchester Road D8 ,ce ,cf Westferry Road around London by river, please visit the Transport for Harbour Stewart Street Enquiries T: 08457 48 49 50 Marsh Wall/Heron Quay Westferry Road 135 ,ce ,cf ,cq ,cr ,mb D ,cs ,ct ,cu Heron Quays and Mastmakers Road Exchange Canning Town Bus Station N550 Square ,ce ,mh ,ce ,cf ,cs ,ct ,cu Arnhem Wharf Primary School, 277, N277 Commercial Road 135 ,ce ,cf ,cq ,cr ,mb Marsh Wall Jack Dash House 135 Westferry Road Barkantine Clinic/Hutchings Street, D7, N550 ,cq ,crLondon website www.tfl.gov.uk/maps/river. The yellow tinted area includes every bus Byng Street D6 ,ce ,cf stop up toN550 about ,cq one-and-a-half miles ,cr Limeharbour Manchester Road East Ferry Road St. John’s ParkByng Street, Crews Street, Churchill Place from Isle ofD8 Dogs (Crossharbour,ce and ,cf Mile End 277, N277 ,ce ,mh Mudchute). Main stops are shown in the Westferry Road Marsh Wall/Heron Quay, City Thameslink R white areaN550 outside. ,cq ,cr Barkantine Clinic/Hutchings Street D6 ,ce ,cf St. Edmund’s School Ways to pay D7 ,cq ,cr RESPONSIBLE The service provides advice on journey D Westferry Road and Sir John McDougal Gardens
G D L R o O Sir John McDougal D ENG M Use your contactless debit or credit card. It’s the same Dalston Junction 277, N277 ,ce ,mh AL ,ce ,mh L A Westferry Road Harbinger School/ 277, N277 Gardens G R Crossharbour RO N fare as Oyster and there is no need to top up. Old Street 135 ,ce ,cf ,cq ,cr V,mbE C M H B MasthouseA Terrace D7, N550 ,cq ,cr planning and train service updates. It has E E D Westferry Road S R and Moorfields Eye Hospital T E E T
Arnhem Wharf Sand Langbourne Place East Ferry Road Millwall Park 135 ,ma R M
Primary School ASDA A M Millwall CROSSRAIL R Orchard Place N550 ,csOAD ,ct ,cu Top up your Oyster pay as you go credit or buy Isle_of_Dogs_Crossharbour_and_Mudchute_DR_Spider.indd 1 O U ,ce ,cf ,cq ,cr ,mb 28/08/2018 12:31 277, N277 ,cs ,ct ,cu Outer Dock R A West IndiaI Avenue 135 D NN Travelcards and bus & tram passes at around operator information, latest changes and Westferry Road LE TRAVELLING IVE D RRY R ,ce ,mh East India N550 ,cs ,ct ,cu P Crews Street MIL D 277 4,000 shops across London. FE
Poplar All Saints D D7 T ,cs ,ct ,cu D7, N550 ,cq ,cr East India Dock Road Bazely Street, D6 ,ce ,cf S ©P1ndar
A Westferry Road D8 E ,ceMudchute ,cf Park D8 ,ce ,cf disruption information. Poplar Recreation Ground, St. Edmund’s School SEYSS Sign up for an online account to top up online and D ,ce ,cf EL ,ce ,cf ,cq ,cr ,mb Upper North Street and Prestons Road SPIND6D Mudchute West ST India Dock Road 135 Spindrift Avenue RIF REET see your travel history and spending. T AVE. Opening in 2022, London’s newest high-speed rail link, University of Cumbria in London Telegraph Place D7, N550 ,cs ,ct ,cu N550 ,cq ,cr Travelling either around your local area or on holiday to Westferry Road ISLE OF DOGS (CROSSHARBOUR AND MUDCHUTE) DR (TH) TfL 582.08.18 (P) Harbinger School/ Masthoue Terrace Crossrail, will provide quick access to the heart of the East Ferry Road W: www.tfl.gov.uk Millwall Park Island Manchester Road far away lands can put pressure on the environment, as Gardens Isle of Dogs Transport for Police Station/ capital and beyond. Canary Wharf ’s Crossrail station will George Green’s T: 0207 222 1234 School extra carbon and greenhouse gas emissions are emitted. Westferry Road Manchester Langbourne Place Road London East Ferry Road connect to Heathrow airport in 40 minutes and to 40
© Transport for London intercity terminals. Information correct from 1 September 2018
Destination finder Route finder TfL 582.08.18 (P) Destination Bus routes Bus stops Destination Bus routes Bus stops Destination Bus routes Bus stops Bus route Towards Bus stops Ideas for a greener traveling experience TfL manages London's transport network. Isle_of_Dogs_Crossharbour_and_Mudchute_DR_Spider.indd 1 28/08/2018 12:31 A G R 135 Old Street ,ce ,cf ,cq ,cr ,mb Aldgate N550 ,cq ,cr Graham Road 277, N277 ,ce ,mh Roman Road D6 ,ce ,cf 277 Dalston Junction ,ce ,mh Cambridge Heath ,ce ,cf For further information, please refer to the Crossrail Aldgate East 135 ,ce ,cf ,cq ,cr ,mb Grove Road 277, N277 ,ce ,mh S D6 It is responsible for London's buses, D7 Mile End ,cq ,cr N550 ,cq ,cr D6 ,ce ,cf Salter Street 135 ,ce ,cf ,cq ,cr ,mb Poplar ,cs ,ct ,cu ,ce ,mh B H Bus route Towards 277, N277 Bus stops ,ce ,cf D8 Stratford Baffin Way N550 ,cs ,ct ,cu o ,ce ,mh D7, N550 ,cq ,cr website, www.crossrail.co.uk. Hackney Central 277, N277 the Underground, the Docklands Light Balls Pond Road N277 ,ce ,mh o R ,ce ,mh Shoreditch High Street o 135 ,ce ,cf ,cq ,cr ,mb Take the bus or walk – Especially Highbury & Islington N277 D ,cq ,cr ,ce ,cf ,cq ,cr ,mb Night buses Bank N550 I South Colonnade 135 ,ce ,cf ,ce ,mh Bus route Towards Bus stops Bethnal Green D6 Island Gardens D 135 ,ce ,cf ,cq ,cr ,ma 277, N277 ,ce ,mh D ,ce ,cf D7, N550 ,cq ,cr N277 Islington Railway (DLR) and the management of Blackwall D6, D8 D7, N550 ,cq ,cr for short, local journeys – public bus N550 Canning Town ,cs ,ct ,cu D7 ,cs ,ct ,cu South Quay D D8 ,ce ,cf Islington Angel N277 ,ce ,mh Trafalgar Square ,cq ,cr Blackwall Tunnel D8 ,ce ,cf CrossharbourSpindrift Avenue Telegraph Place 135 ,ce ,cf ,cq ,cr ,mb C, D, F, G, J L Northern Approach Stratford o o R D D8 ,ce ,cf Croydon Tramlink and London River Lauriston Road 277, N277 ,ce ,mh services or walking can save carbon Blackwall Way Leamouth Road N550 ,cs ,ct ,cu Bus Station Limeharbour East Ferry Road 135 ,cs ,ct ,cu ,ma Bow Interchange D8 ,ce ,cf 135 Stratford High Street D D8 ,ce ,cf Key Limeharbour 135 ,ce ,cf ,cs ,ct ,cu CAR CLUB Bromley-by-Bow D8 ,ce ,cf T Harbour Exchange Square D6, D8 ,ce ,cf 135 Day buses in black Services. The website has information ,ce ,mh emissions, time and money. It can help Burdett Road 277, N277 Trafalgar Square N550 ,cq ,cr Limehouse R D 135 ,ce Old,cf ,cq ,cr ,mb Street B,N550 C,Night buses E, in blue F, G, J D6 ,ce ,cf for Charing Cross R Connections with London Underground N550 ,cq ,cr D7 ,cq ,cr Trafalgar Way Billingsgate Market D8 ,ce ,cf o Connections with London Overground Liverpool Street o o R 135 ,ce ,cf ,cq ,cr ,mb o Connections with TfL Rail about all London’s transport and provides C your fitness levels too! London Metropolitan University 135 ,ce ,cf ,cq ,cr ,mb U R Connections with National Rail Cambridge Heath o D6 ,ce ,cf N550 ,cq ,cr Upper Street N277 ,ce ,mh D Connections with DLR Cambridge Heath D6 ,ce ,cf B M W Connections with river boats The nearest car club bay is operated by Enterprise and is Mare Street/Victoria Park Road free maps of cycle routes in the city Crossharbour C, Tube/LondonD, F, Overground G, station Jwith 24-hour ,ce ,mh Manchester Road East Ferry Road 135 ,ce ,cf ,cq ,cr Well Street 277 o Cambridge Heath Road D6 ,ce ,cf service Friday and Saturday nights D ,ce ,cf ,cq ,cr ,mb D7, N550 ,cq ,cr Westferry 135 Old Ford Road 277, N277 ,ce ,mh Get cycling – Cycling is good for you, Manchester Road Isle of Dogs 135 ,ce ,cf ,cq ,cr ,ma Canada Square North D8 ,ce ,cf 277 located around 200m south west of South Quay Plaza ,cq ,cr Police Station/George Green’s School D7, N550 ,cq ,cr D7, N550 N550 ,cq ,cr ,ce ,cf ,cs ,ct ,cu Westferry Circus 135 ,ce ,cf ,cq ,cr ,mb Canary Wharf D 135 ,ce ,cf ,cq ,cr ,mb Manchester Road Stewart Street 135 277, N277 ,ce ,mh and St. John’s Park D7, N550 ,cs ,ct ,cu good for the environment, it's fast, it's ,ce ,mh Dalston Junction B, C, E, F, G, J 277, N277 D7, N550 ,cq ,cr along Millharbour. ,ce ,mh D7, N550 ,cq ,cr Mare Street 277, N277 W: www.nationalexpress. ,ce ,cf ,ce ,cf D8 D8 ,ce ,cf Marsh Wall Admirals Way, D8 Westferry Road 135 ,ce ,cf ,cq ,cr ,mb D Heron Quays and Mastmakers Road National Canning Town Bus Station N550 ,cs ,ct ,cu convenient, it gives you freedom and ,ce ,mh ,ce ,cf ,cs ,ct ,cu Arnhem Wharf Primary School, 277, N277 Commercial Road 135 ,ce ,cf ,cq ,cr ,mb Marsh Wall Jack Dash House 135 Barkantine Clinic/Hutchings Street, D7, N550 ,cq ,cr com N550 ,cq ,cr D6 ,ce ,cf BethnalByng Street, Crews Green Street, B, C, G, J Churchill Place D8 ,ce ,cf Mile End 277, N277 ,ce ,mh Express Marsh Wall/Heron Quay, independence, takes you from door to City Thameslink R N550 ,cq ,cr D6 ,ce ,cf Ways to pay The following car club companies also operate in Tower St. Edmund’s School D7 ,cq ,cr T: 08705 808080 D D3 and Sir John McDougal Gardens o O Use your contactless debit or credit card. It’s the same Dalston Junction 277, N277 ,ce ,mh Westferry Road Harbinger School/ 277, N277 ,ce ,mh door and is reliable. For cycle routes, Old Street R 135 ,ce ,cf ,cq ,cr ,mb fare as Oyster and there is no need to top up. E Masthouse Terrace B D7, N550 ,cq ,cr Hamlets: and Moorfields Eye Hospital ,ma Leamouthand Langbourne Place C, F, H East Ferry Road Millwall Park 135 Orchard Place N550 ,cs ,ct ,cu Top up your Oyster pay as you go credit or buy 277, N277 ,cs ,ct ,cu West India Avenue 135 ,ce ,cf ,cq ,cr ,mb Travelcards and bus & tram passes at around please see the following map or contact East India D N550 ,cs ,ct ,cu P 277 ,ce ,mh 4,000 shops across London. D East India Dock Road Bazely Street, D6 ,ce ,cf Poplar All Saints D7 ,cs ,ct ,cu D7, N550 ,cq ,cr National Express is the largest scheduled Poplar Recreation Ground, D8 ,ce ,cf D8 ,ce ,cf Sign up for an online account to top up online and Prestons Road D6 ,ce ,cf West India Dock Road 135 ,ce ,cf ,cq ,cr ,mb Transport for London (TfL) for a free Upper North Street and Mile End B, seeC, your travel E, history andF, spending. G, J University of Cumbria in London D7, N550 ,cs ,ct ,cu N550 ,cq ,cr coach service provider in Europe. The D7 ISLE OF DOGS (CROSSHARBOUR AND MUDCHUTE) DR (TH) TfL 582.08.18 (P) Company Contact Details map (see details below). Poplar C, D, F, G, J coaches operate to 1000 destinations all Enterprise Car Tel: 0345 266 9290 - option 1 Take the train on holiday – Taking over the UK. The website has coach route Crossharbour D, G, J Club Web: www.enterprisecarclub.co.uk the train instead of a car or plane can and ticket information. Isle_of_Dogs_Crossharbour_and_Mudchute_DR_Spider.indd 1 D8 28/08/2018 12:31 help relieve your stress levels as well as Stratford B, C, F, H Tel: 020 7365 3369 Hertz getting your there quicker. By taking Web: www.hertz247.co.uk the train you could also cut your carbon Crossharbour C, D, F, G, J N277 Tel: 01246 506220 emissions by up to 80%*. Islington B, C, E, F, G, J Sixt Web: www.sixt.co.uk Offset any flights you take – Carbon Canning Town C, D, F, G, H, J Tel: 0333 240 9000 off-setting schemes are available to help Zip Car N550 Web: www.zipcar.com you calculate your CO2 emissions and Trafalgar Square B, C, E, F, G, H, J then to donate money into off-setting schemes such as tree planting, research and grants for new green technology and further schemes 48 49 Area Guide
Within a 15-minute walk from your home, you will have access to a wide range of amenities, including, bars, RETAIL restaurants, and retail outlets as listed below.
W In Bars & Restaurants 17 Notes Coffee Roasters 8 Thomas Pink Aspinal of London Space NK d & Wine Bar Cabot Place East Bang and Olufsen ia D 1 Plateau oc 5, Canary Wharf Station, Canary Wharf, E14 4QT k R Canada Square, d Canary Wharf, E14 5ER Station Crescent, thomaspink.com plateau-restaurant.co.uk Canary Wharf, E14 5AB 020 7513 0303
W 020 7715 7100 notes-uk.co.uk 9 Massimo Dutti 020 7519 6886 Cabot Place West,
e 2 Bokan @ The Novotel s 2 A POPLAR (DLR) 40 Marsh Wall, 18 28 West Cabot Square, t 126
f 3 1 28 Westferry Circus, Canary Wharf, E14 4QT e MUSEUM OF LONDON Isle of Dogs, E14 9TP
r 1 bokanlondon.co.uk Canary Wharf, E14 8RR massimodutti.com Oliver Bonas r 5 Thomas Pink Penhaligon’s
y M 28-west.co.uk 020 7718 5030 DOCKLANDS I 020 3530 0550 N 1 020 3757 6664 R U 126 10 Jo Malone W Ind T A 3 Boisdale d ia Doc E 19 Royal China Jubilee Place, 45 Bank St, k Rd W 15 Cabot Square,
WEST INDIA QUAY (DLR) AL Canary Wharf, E14 4QT 30 Westferry Circus, Canary Wharf, E14 5NY LK K boisdale.co.uk Canary Wharf, E14 8RR jomalone.co.uk A 020 7715 5818 theroyalchina.co.uk 0370 192 5391 020 7719 0888 W 4 Iberica 11 Waitrose E T 12 Cabot Square, 20 Floating Lotus 16-19 Canada Square, U BILLINGSGATE Inner Millwall Dock, Canary Wharf, E14 5EW Montblanc Canary Wharf, E14 4QQ Massimo Dutti Reiss IN 9 Oakland Quay, waitrose.com M MARKET ibericarestaurants.com 020 7148 1565 Isle of Dogs, E14 9EA 020 7719 0300 15 1 14 lotusfloating.co.uk 9 5 Tom’s Kitchen 12 Tesla 4 020 7515 6445 12 CANARY WHARF 11 Westferry Circus, 1 Cabot Square, 21 The Hilton Canary Wharf, E14 4QT 5 (CROSSRAIL) Canary Wharf, E14 4HD tomskitchen.co.uk Marsh Wall, E14 9SH tesla.com 4 020 3011 1555 hilton.com 020 7509 6999 020 3002 2300 6 One Canada Square 13 Bang and Olufsen 22 Goodmans 2 S Colonnade, The White Company Jo Malone Rituals 1 Canada Square, CANARY 19 Canary Wharf, E14 5AB 3 South Quay, Canary Wharf, E14 4PZ 9 16 Isle of Dogs, E14 9RU bang-olufsen.com WHARF 10 3 onecanadasquarerestaurant.com 7 14 8 6 ONE 020 7559 5199 goodmanrestaurants.com 020 7719 1234 18 15 24 020 7531 0300 14 Penhaligon’s PIER CANARY WHARF (DLR) 12 5 6 CANADA 7 7 Roka 17 40 Canada Square, 23 Wahaca 250 Cabot Square, SQUARE 3 40 Canada Square, Canary Wharf, E14 4QS 23 Canary Wharf, E14 5FW 1 rokarestaurant.com Canary Wharf, E14 5FW penhaligons.com 11 13 020 7636 5228 wahaca.co.uk 020 3040 0123 Paul Smith 020 7516 9145 Waitrose Watches of Switzerland 1 13 8 Hazef 15 Reiss 16 Discovery Dock West, 24 The Parlour Bar 34-35 Jubilee, 40 Canada Square, Canary Wharf, E14 5NY 11 2 South Quay Square, CANARY Canary Wharf, E14 5FW reiss.com 4 E14 9RT WHARF hazev.com drakeandmorgan.co.uk 020 7519 6176 020 7515 9467 0845 468 0100 16 Rituals
9 The Breakfast Club Retail 45 Jubilee, 17 Canary Wharf, E14 5NY CR30, 1 Crossrail Pl, 1 Aspinal of London HERON QUAYS (DLR) rituals.com E14 5AR 15 Cabot Square, Church’s Tesla 020 7719 0449 10 2 thebreakfastclubcafes.com Canary Wharf, E14 4QT
W 17 Watches of Switzerland
020 7871 9986 aspinaloflondon.com e 22, Canada Square, 15 10 Gaucho 020 7719 0727
s Canary Wharf, E14 5AH
t 29 Westferry Circus, 2 Oliver Bonas
f watches-of-switzerland.co.uk e E14 8RR Jubilee Place, 45 Bank St,
r 020 7516 0502
r gauchorestaurants.com Canary Wharf, E14 5NY
y 020 7987 9494 oliverbonas.com Arts & Culture
R 11 Smollensky’s 020 7719 1133
d 1 Everyman Canary Wharf
1 Reuters Plaza, 3 Montblanc 2 Crossrail Pl, E14 5AR Canary Wharf, E14 5AJ Canary Wharf, everymancinema.com smollenskys.com 6 Canada Square, 0871 906 9060 020 7719 0101 Mall Level 1, E14 5AH 2 Cineworld Cinema 12 The Pagination
montblanc.com West India Quay 9 Cabot Square, E14 4EB 020 7719 1919 ARTS & CULTURE Hertsmere Rd, E14 4AL drakeandmorgan.co.uk/ 4 The White Company cineworld.co.uk the-pagination/ 70/72, Jubilee Place, 0871 200 2000 2 8 020 7512 0397 22 1 Canada Square, 3 Museum of London 13 The Pearson Room Canary Wharf, E14 5NY Docklands 2nd Floor, thewhitecompany.com No.1 Warehouse, 21 16-19 Canada Square, 020 3701 8099 West India Quay, E14 4AL M E14 5ER 5 Paul Smith museumoflondon.org.uk ar thepearsonroom.co.uk sh W 360/365 Cabot Square, 020 7001 9844 all 020 7970 0920 Canary Wharf, E14 4QT 4 Crossrail Place SOUTH 14 Sticks ’n’ sushi paulsmith.com Roof Garden Everyman Cinema Canary 1 Crossrail Pl, E14 5AR 020 7519 6819 One Canada Square,
RIVER THAMES QUAY (DLR) sticksnsushi.co.uk 6 Church’s Canary Wharf, E14 5AB Museum of London Docklands Mudchute Park & Farm 020 3141 8230 320 Cabot Square, group.canarywharf.com 20 5 15 Le Pain Quotidien Canary Wharf, E14 4QT 020 7418 2000 Wharf Jubilee Place, Unit 84, church-footwear.com 5 Mudchute Park & Farm Canary Wharf E14 5NY 020 7538 9730 Pier Street, E14 3HP lepainquotidien.co.uk 7 Space NK mudchute.org 020 3617 6631 Cabot Place, 020 7515 5901 16 Carluccios Canary Wharf, E14 4QT 2 Reuters Plaza, spacenk.com Cineworld Cinema West Canary Wharf, E14 5AJ 020 7719 1902 carluccios.com Crossrail Place Roof Garden 020 7719 1749 India Quay
BARS & RESTAURANTS
SEASONAL EVENTS ENTERTAINMENT Plateau The Breakfast Club Notes Coffee Roasters & Wine Bar • Winter - Ice Skating - The 80 metre long rink Billed as London’s home of entertainment, The O2 Bokan @ The Novotel Gaucho 28 West is open for 16 weeks of skating during the winter is just a two minute* tube hop from Canary Wharf. months Global superstars of music and sport choose The O2 to • Summer - Food Markets - Themed food markets showcase their talents. It’s where 2 million of Europe’s Boisdale Smollensky’s Royal China with a variety of exciting gastronomic delights from hottest tickets are sold every year. With space for 20,000, all over the world The O2 is one of the world’s largest arenas. However, • Canary Wharf Squash Classic - Annual The O2 includes other spaces, including club nights at Iberica The Pagination Floating Lotus international squash tournament for elite squash Building Six, the red carpet experience at Sky Backstage, players and a smaller arena at indigo. All this, plus 3D movies Tom’s Kitchen The Pearson Room The Hilton at Cineworld and a wide range of casual dining and bars make The O2 London’s leading entertainment hub. Goodmans One Canada Square Sticks ’n’ sushi *Times are approximate. Source: www.tfl.gov.uk
Roka Le Pain Quotidien Wahaca
Hazef Carluccios The Parlour Bar
50 51 E m e r g e n c y If you would like to have this home user manual reproduced in an alternative language, in large type, braille or as an audio CD, Contacts please contact RHP via the details provided below. Tel: 0800 049 5409 Email: [email protected] Nearest Hospital: Web: www.rhp.org.uk
The Royal London Hospital Whitechapel Road Whitechapel London E1 1FR Tel: 020 737 77000 / 999 (emergencies) Web: www.bartshealth.nhs.uk/the-royal- london
Nearest Police Station:
Limehouse Police Station 27 West India Dock Road E14 8EZ Tel: 101 (non-emergencies) / 999 (emergencies) Web: www.met.police.uk
Nearest Fire Station:
Millwall Fire Station 43 Westferry Road Isle of Dogs London E14 8JH Tel: 020 8555 1200 / 999 (emergencies) Web: www.london-fire.gov.uk/community/ tower-hamlets
CGI depicts SQP and is indicative only. 52 53 54