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Information Pack PRESTON Information Pack www.preston.gov.uk/pipi A directory of services in Preston for existing residents, and visitors to the city including international workers, students and their families PRESTON INFORMATION PACK - for existing residents and visitors to the city, including international workers, students, and their families Being able to speak some English is important. It will help you get work and make life easier – for more details about learning English, see page 35. You can receive help by requesting assistance with interpretation and translation. Help is available in order to access public services such as:­ • Central Lancashire Primary Care Trust (available via Neil Cooper on 01494 687631 or visit; www.signtranslate.com) • Lancashire County Council provide an interpretation and translation service to enable people whose first language is not English to access their services and information about services. People requiring the service should telephone 0845 053 0000 or visit; http://www3.lancashire.gov.uk/corporate/atoz/a_to_z/service.asp?u_id= 1544&tab=1 • Preston City Council has several members of staff who can help customers with language needs when accessing their services. Telephone - 01772 906900. Basic Sign Language translation is available please contact Preston City Council for an appointment. Text Relay The UK’s text-to-voice relay service – communication to or from a textphone – enabling deaf, hard of hearing and speech impaired people to stay in touch. For people using a textphone (sometimes called a Minicom) or if your’re calling someone from a standard telephone and think the person at the other end may have a textphone, you can use the Text Relay Service. If you are making a call from a textphone, dial 18001 + number. If you are making a call from a telephone and you think the call may be answered using a textphone dial 18002 + number. For emergency calls from a textphone dial 18000. You can use Text Relay with a textphone, telephone or mobile. To find out more information, visit www.textrelay.org Preston Information Pack – Version 6 – June 2012 1 PRESTON CITY CENTRE MAP For more information about Preston please go to www.visitpreston.com/site/travel/maps/general-map Preston Information Pack – Version 6 – June 2012 2 ABOUT THIS PACK We want to give you important facts and information about what you will need when you live in Preston. We cannot include all the details here we will point you in the right direction so that you can access expert advice. We recommend that you follow up weblinks directly with organisations to obtain detailed information. You should always take further advice based on your own situation. This guide provides information about living and working in Preston – from gaining employment, to looking for housing and finding schools for your children – as well as information about the leisure and cultural opportunities Preston has to offer. Whilst every effort has been made to ensure accuracy, this cannot be guaranteed. WELCOME BY CHAIR OF PRESTON STRATEGIC PARTNERSHIP BOARD On behalf of the citizens of Preston, I would like to reach out and welcome you to the city. Preston’s economy is growing and we welcome new people who can bring fresh talent and ideas to the city. We hope that you will settle and prosper here in Preston and contribute to our shared future. THANKS AND ACKNOWLEDGEMENTS I am delighted to have produced this pack through the Preston Strategic Partnership. The Partnership is committed to the elimination of all forms of discrimination and prejudice. It also recognises the difference between faith and ethnicity. It will not settle for the status quo, but will seek to support and mainstream good community cohesion practice. In all its work, the PSP will seek to promote mutual understanding between communities and actively develop a community where diversity is positively valued and celebrated. The PSP People & Communities Thematic Working Group leads on Equality & Diversity. To learn more about this group and the work of other groups on the PSP, visit; http://www.preston.gov.uk/thecouncil/preston-strategic-partnership/ I would like to thank all the contributors for their valued input, individuals who took time to make comments and members of the Partnership’s People and Communities Thematic Working Group for all their work. I would also like to acknowledge Dundee Equality and Diversity Partnership and Dundee Partnership’s Welcome Pack and the East Lancashire Welcome Pack, which gave us a good basis from which to start. Councillor Ken Hudson Chair of the Preston Strategic Partnership Board and Leader of Preston City Council. Preston Information Pack – Version 6 – June 2012 3 CONTENTS Welcome to Preston 6 Introduction Help Direct 7 Contact Details Safe Trader Scheme Wellbeing Directory Living in Preston 8 Renting a home Student Accommodation Housing Associations Private Landlords Buying a home Living in Your Home 11 Electrical Safety Gas Safety Water Supply Security Living in the Community Noise Nuisance Household Waste and Recycling Bills and Services 14 Insurance Utility Bills TV licence Money Issues 16 Money and Banking Post Offices Working 17 Employment Regulations and your rights National Minimum wage Health and Safety Tax and National Security Benefits How to Find Work 20 European Job Mobility Portal Recruitment Agencies Useful Job Websites Self Employment 21 Business Advice and Assistance Property Register Marketing Database and Business Directory Business Finance and Support Emergency Services 23 Police Fire Ambulance ICE Racial and Homophobic Crime Disability Hate Crime Race hate Awareness and Prevention Victim Support Domestic Violence and Abuse Preston Information Pack – Version 6 – June 2012 4 Laws in the UK 26 Weapons General Health Services 27 What does NHS Central Lancashire do? Am I entitled to free healthcare? Eye tests and dental check-ups General Practioners Out of hours service What is NHS 111? Health Visitor or School Nurse Accident and Emergency Pharmacies Dentists Opticians Contraception and Sexual Health Services LCC Young Peoples Services HIV Services Cancer Screening Programmes Weight management and Stop Smoking Vaccination and Immunisation Drugs and Alcohol Breastfeeding Advice and Support LCC Well-being directory Transport & Getting Around 36 By Car By Air By Road By Rail By Bus NoWcard Driving in the UK Parking Cyclists Pedestrian Safety Education & Training 41 General Additional Support Needs Lancashire Ethnic Minority Achievement Support Service Independent Education Post-School Education Further Education and Training Initial Access Adult Courses Maths and English Courses for Adults Across the Language Barrier English Classes Preparation for University University and Further Education Finances whilst studying Childcare 45 Social Care 46 Lancashire County Council Volunteer Service 46 Disability 48 Carers 48 Faith 48 Preston Information Pack – Version 6 – June 2012 5 Lesbian, Gay, Bisexual and Transgender People 49 Travelling Community 50 Armed Forces Group Preston 50 UClan Student Union Advice Centre 51 Assisted Voluntary Return Service – Refugee Action 51 Community Groups 52 Leisure & Culture 53 Library and Information Service Harris Museum and Art Gallery Sport and Outdoor Activities The Passport to Leisure Card Preston Guild Entertainment Complex Cinema Exhibitors’ Association Card Useful Contacts 55 Advice and Information Services 56 Events in Preston 58 WELCOME TO PRESTON Preston lies at the heart of Lancashire and aspires to become the ‘Third City of the North West’ Preston has a diverse population of around 130,000. The M6 motorway connects it with the rest of the UK. Preston railway s0tation is situated roughly half way between London and Glasgow on the west coast main line. The nearest airports are Manchester, Liverpool and Blackpool. In 2010 Preston applied for and was grated World Health Organisation (WHO) International Healthy City status. This means that it has aspirations over the next five years to improve the health of Preston Citizens. A work programme has been established to oversee a number of projects which will be developed through the Healthy City programme over its five year phase (2009-2013). For more information please visit www.centrallancashire.nhs.uk. Preston Information Pack – Version 6 – June 2012 6 HELP DIRECT Help Direct is an information, advice and guidance service available to all adults over the age of 18 living in Lancashire and is funded by Lancashire County Council. The purpose of the Help Direct service is to promote independence and improve well-being by providing people with individualised information and advice to access helpful practical support and local community services in their district. The aim is to help prevent a problem becoming a crisis. Help Direct is working with a large number of local organisations and community groups to provide and develop support for you to get the most out of life in the following areas: • Health and fitness • Mobility and transport • Community groups and involvement • Getting the right help and support • Relationships and families • Employment, volunteering and training • Home and garden • Feeling safe in your home & community • Learning and leisure • Managing finances Safe Trader Scheme The Help Direct Safe Trader Scheme is funded by Lancashire County Council and managed by Lancashire Trading Standards Service. The aims of the scheme are to help Lancashire consumers find a reliable trader and support local businesses. To access the website www.safetrader.org.uk Wellbeing Directory A directory of services from across Lancashire, to help you improve your quality of life and help you get through the day-to-day challenges you may face. The services listed are provided by a range of organisations, including voluntary organisations, private companies, and local councils. To access the website www.helpdirect.org.uk Contact us: To access the service or simply refer someone please contact one of our local advisers on 0303 333 1111 or email [email protected]. The phones are manned 9 am till 5 pm Monday to Friday and 9 am till 1 pm on a Saturday.
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