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Cisco Webex Training Center User Guide

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Cisco Webex Training Center User Guide Cisco WebEx Training Center User Guide WBS29 Copyright © 1997-2013 Cisco and/or its affiliates. All rights reserved. WEBEX, CISCO, Cisco WebEx, the CISCO logo, and the Cisco WebEx logo are trademarks or registered trademarks of Cisco and/or its affiliated entities in the United States and other countries. Third-party trademarks are the property of their respective owners. U.S. Government End User Purchasers. The Documentation and related Services qualify as "commercial items," as that term is defined at Federal Acquisition Regulation ("FAR") (48 C.F.R.) 2.101. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which the Agreement may be incorporated, Customer may provide to Government end user or, if the Agreement is direct, Government end user will acquire, the Services and Documentation with only those rights set forth in the Agreement. Use of either the Services or Documentation or both constitutes agreement by the Government that the Services and Documentation are commercial items and constitutes acceptance of the rights and restrictions herein. Last updated: 10232013 www.webex.com Table of Contents Setting up and Preparing for a Training Session ....................................................... 1 Setting up Training Center ........................................................................................ 1 System requirements for Training Center for Windows ...................................... 2 Setting up Training Center for Windows ............................................................. 2 Preparing for a training session ................................................................................. 3 Checking your system for UCF Compatibility ..................................................... 3 About WebEx Connect ....................................................................................... 4 About sharing a remote computer ....................................................................... 4 Joining a Training Session ........................................................................................... 7 About Joining a Training Session .............................................................................. 7 Registering for a Training Session ............................................................................ 8 Registering for a Training Session from an Invitation Email Message ................ 9 Registering for a Training Session from the Live Sessions Page ....................... 9 Adding a scheduled training session to your calendar program .............................. 11 Downloading Course Material Before the Training Session .................................... 12 Joining a Listed Training Session ............................................................................ 14 Joining a Listed Training Session from an Email Message ............................... 14 i Joining a Listed Training Session from the Live Sessions Page ....................... 14 Joining an Unlisted Training Session ...................................................................... 15 Joining an Unlisted Training Session from an Email Message ......................... 15 Joining an Unlisted Training Session from Your Training Center Web Site ...... 17 Joining an in-process training session .................................................................... 18 Joining an in-process training session from an email message ........................ 18 Joining an in-process training session from an instant message ...................... 18 Joining an in-process training session from a text message (SMS).................. 19 Obtaining Information About a Scheduled Training Session ................................... 20 Finding a Training Session ...................................................................................... 21 About Using the Live Sessions Page ................................................................ 21 Searching for a Training Session ...................................................................... 22 Sorting the Live Sessions Page ........................................................................ 23 Refreshing the Live Sessions Page .................................................................. 23 Selecting a Time Zone on the Live Sessions Page........................................... 24 Having trouble joining your first WebEx Training Session? ..................................... 24 ActiveX download ............................................................................................. 25 Java download .................................................................................................. 25 Installing an add-on for a Mac........................................................................... 25 Using the Calendar ...................................................................................................... 29 About the training session calendar ........................................................................ 29 Viewing the training session calendar ..................................................................... 30 ii Selecting a date on the training session calendar ................................................... 31 Searching for a training session on the training session calendar........................... 33 Sorting the training session calendar ...................................................................... 33 Refreshing the training session calendar ................................................................ 34 Selecting a language and time zone on the training session calendar .................... 34 About the Today view .............................................................................................. 36 About the Upcoming view ....................................................................................... 38 About the Daily view ................................................................................................ 40 About the Weekly view ............................................................................................ 42 About the Monthly view ........................................................................................... 44 About the Search Results page ............................................................................... 45 Setting up and Scheduling a Training Session ......................................................... 49 About scheduling a training session ........................................................................ 50 Choosing a level of security for a training session .................................................. 50 Setting up a scheduled training session .................................................................. 51 Setting up session and access information ............................................................. 55 Setting up a topic name and password ............................................................. 55 About listed and unlisted training sessions ....................................................... 56 Specifying whether a training session is listed or unlisted ................................ 57 Supporting over 500 attendees ......................................................................... 57 Deleting sessions automatically ........................................................................ 58 Copying session information from another session .......................................... 58 iii Specifying tracking codes for a scheduled session ........................................... 59 Setting up E-commerce (fee or pay-per-use training) ............................................. 60 About E-commerce for Training Center ............................................................ 60 Setting up fee-based training ............................................................................ 60 About using coupons ........................................................................................ 61 Setting up pay-per-use training ......................................................................... 61 Specifying audio conferencing options .................................................................... 62 Setting up an audio conference for a scheduled session .................................. 62 Setting up a VoIP-only audio conference for a scheduled training session ...... 64 System requirements for Integrated VoIP ......................................................... 65 Specifying date and time options ........................................................................... 65 About scheduling a training session time, occurrence, and duration ................ 66 About the Date and Time options ..................................................................... 66 Scheduling a training session time, occurrence, and duration .......................... 70 Setting up Hands-on Lab ........................................................................................ 72 About Hands-on Lab ......................................................................................... 72 About the Hands-on Lab page .......................................................................... 72 Reserving computers for Hands-on Lab ........................................................... 73 Viewing the Hands-on Lab schedule ...............................................................
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