Securing a Shared Future for Wildlife and People

SECURING A SHARED FUTURE FOR WILDLIFE AND PEOPLE

ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 2 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 3

A SHARED FUTURE WILDLIFE

ANDAT TARONGA ZOOPEOPLE AND TARONGA WESTERN PLAINS ZOO, WE BELIEVE THAT WILDLIFE AND PEOPLE CAN SHARE THIS PLANET.

We believe we all have a responsibility Through crucial partnerships in to make sure that animals don’t just Australia and globally, we operate survive, but thrive. To make that conservation breeding and recovery happen, there’s one species that programs for threatened native has to lead the way. Ours. fauna, including Tasmanian Devils, Cassowaries and Corroboree Frogs, Our zoos deliver experiences and and support a further 27 Conservation programs that create genuine Partnerships and grants, for species connections between people and as diverse as tortoises in Madagascar wildlife. From amazing zoo-based and Sumatran Tigers. experiences like the Taronga Bird Show, and the Zoofari overnight Our Zoos are not-for-profit accommodation at Taronga Western organisations. We pay no dividends, Plains Zoo, to dynamic community but any surplus is put straight back programs galvanising popular into support and care for wildlife. support for wildlife protection, like the Wild!Rhinos trail and Project Penguin.

Release of an endangered Green Turtle. PHOTO: MADELEINE SMITHAM 4 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 5

OUR VISION IS TO SECURE A SHARED FUTURE FOR WILDLIFE AND PEOPLE. OUR STRATEGIC PLAN DEFINES OUR UNIQUE ROLE, AND THE WAY WE CONTRIBUTE TO OUR WILDLIFE CONSERVATION, SCIENCE AND LEARNING. STRATEGIC

Our Vision DIRECTION To secure a shared future for wildlife and people

Our Role Our Values Symbol Platypus Our role in conservation is to create Be supportive and enthusiastic (Ornithorhynchus anatinus) Opened direct and positive connections Accept and take responsibility October 1916 between wildlife and people. Show dignity and respect Site nnovate and take initiative 28 hectares Through our efforts we protect I Animals Clear and simple Number of Animals: 4,078 endangered species, increase Species/sub-species: 332 understanding of wildlife and Commitment to Taronga’s WHS, inspire community action. animal welfare and customer service charters.

Wildlife People We breed, manage and care for We create unique, dynamic wildlife, and undertake research, and engaging learning experiences to deliver tangible conservation to positively influence and Symbol Giraffe outcomes. change behaviours. (Giraffa camelopardalis) Opened February 1977 Site 788 hectares Animals Number of Animals: 570 Tangible Animals in Visitor Financial Species/sub-species: 69 Conservation Our Care Experience Sustainability Outcomes & Learning

Our People & Organisational Effectiveness

New luxury tents at Zoofari Lodge. PHOTO: JOHN PATRICK 6 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 7

IN 2013/14, TARONGA AND TARONGA WESTERN PLAINS ZOOS CONTINUED TO DELIVER WORLD-CLASS VISITOR EXPERIENCES. WE EXPANDED OUR COMMITMENT TO CONSERVATION SCIENCE AND PROVIDED UNIQUE LEARNING EXPERIENCES TO OVER 140,000 STUDENTS DIRECTOR OF ALL AGES TO INSPIRE THE NEXT GENERATION OF CHIEF CONSERVATION CHAMPIONS. Total attendances at Taronga and Taronga’s current and future research At the conclusion of another milestone Taronga Western Plains Zoos exceeded programs were bolstered by winning four year for Taronga, I would like to thank 1.6 million in 2013/14 and international competitive Australian Research Council the Taronga Board and Taronga visitation grew 21% from last year, now (ARC) linkage grants, in partnership with Chairman, Len Bleasel AM, for their EXECUTIVE’S representing 34% of total visitors. various universities. Representing a 100% advice and support in 2013/14. I’d also success rate on applications and $1.7 like to acknowledge and thank the staff In a milestone year, Taronga also million in funds dedicated to research and volunteers at Taronga and Taronga cemented its position as a leader in the that will benefit Australian wildlife, this Western Plains Zoos for their tireless Australian tourism industry, with both is a significant achievement for Taronga efforts to help secure a shared future Taronga and Taronga Western Plains Zoos and more importantly, for wildlife. for wildlife and people; they are our REPORT receiving Gold Awards at the Australian greatest asset. National Tourism Awards in February 2014. The year’s successes in the fields of conservation, education and tourism Finally I would like to thank Taronga’s Taronga and the bilby, an endangered are important and far-reaching; however supporters – our Foundation Patrons, Australian marsupial, also received global I’m also proud to say that Taronga’s Zoo Friends and Zoo Parents, corporate attention in April 2014 when the Duke most significant achievements in 2013/14 partners and private donors – for their and Duchess of Cambridge, together were defined by community participation ongoing contributions to Taronga. with Prince George, visited Taronga Zoo. and engagement. They represent Your support enables us to maintain The visit was broadcast to over 160 Taronga’s unique ability to partner the highest standard of welfare for the million people across 123 countries in with organisations to achieve positive animals in our care and deliver truly 42 languages, and provided a unique outcomes for wildlife and people. unique experiences to the people of NSW platform to communicate the important and international visitors. Importantly, role zoos play in endangered and critically The ‘Aussie Animals Collectables’ it’s also enabled Taronga to continuously endangered species management and campaign, a feature of Taronga’s expand our conservation science initiatives recovery programs. partnership with Woolworths, delivered in Australia and overseas, and inspire 560 million educational cards across 900 Beyond the Zoos’ grounds, Taronga has children and adults alike to create a better stores nation-wide that engaged and been active in field conservation and future for wildlife. enthralled Australian children with their research. Over 950 Southern Corroboree native wildlife. Frog eggs bred at Taronga Zoo were released into chytrid disease-free Taronga initiated a ground-breaking enclosures in Kosciuszko National Park, partnership with TRAFFIC and other and artificial pools in alpine eucalypt zoo-based agencies to tackle the illegal forest as part of a new strategy to wildlife trade in Southeast Asia, and establish populations in habitat with designed and launched the Wildlife low incidence of disease. Taronga played Witness smartphone app for tourists a critical role in a trial program for rodent and locals to report illegal wildlife trade. eradication on Lord Howe Island by Cameron Kerr providing a team of specialist keepers Director and Chief Executive and veterinary staff to ensure the welfare and care of 30 birds in a series of purpose- built aviaries.

Taronga continued its Sustainable Seafood community conservation campaign to promote a future full of fish. PHOTO: LORINDA TAYLOR Cameron Kerr PHOTO: QUENTIN JONES 8 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 9

We share 98% of our genes with Chimpanzees

INSPIRING THE WILD TARONGA CELEBRATED THE ARRIVAL OF CHIMP ‘FUMO’ Habitat destruction and poaching are the main threats INTO THE CONSERVATION BREEDING PROGRAM to chimpanzees, with FOR THIS ENDANGERED SPECIES. JANE GOODALL’S populations declining rapidly. VISIT IN MAY INSPIRED A NEW GENERATION OF WILDLIFE SUPPORTERS. STAFF FROM BOTH ZOOS VISITED AND GAVE THEIR EXPERTISE TO THE JANE GOODALL INSTITUTE’S TCHIMPOUNGA CHIMPANZEE REHABILITATION CENTRE IN THE REPUBLIC OF CONGO.

Chimpanzees at Taronga Zoo. 10 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 11

Christmas Island Population health assessment of the Great Barrier Reef Christmas Island Flying Fox Preserving & growing Queensland Central Coast coral for future restoration Do oil spills leave lasting Reforestation of health consequences Cassowary Habitat for Pelicans? Greater Bilby Conservation Effectiveness of with Save the Bilby Fund wildlife corridors in the Gosford region

YEAR 01 04 RESEARCH & Western Australia Lord Howe Island CONSERVATIONBRIEF Banking on Cane Satellite telemetry of Toad Predators 05 Australian juvenile SCIENCE IN Carnaby’s Black Cockatoo loggerhead turtles Conservation Highlands AUSTRALIA Trialling fenced, disease- free enclosures to establish wild populations of Southern Corroboree Frogs Dubbo Tasmanian Devil nutritional requirements TARONGA HAS A STRONG

COMMITMENT TO RESEARCH Sydney AND CONSERVATION Song Learning in the Regent Honeyeater SCIENCE ACROSS A RANGE Numerical modelling of swimming techniques OF DISCIPLINES INCLUDING in seals ANIMAL BEHAVIOUR, Regent Honeyeater REPRODUCTION, ECOLOGY, Breeding Program NUTRITION, GENETICS Riverina Platypus conservation AND WILDLIFE HEALTH. and management planning Oceans South of Sydney The value and function of marine parks 07 Taronga scientists bring diverse expertise This work is ultimately applied to make KEY 08 and work with partners, including better informed decisions about effective RESEARCH universities and State and Federal wildlife and habitat management. CONSERVATION PROGRAMS government agencies, to address urgent The successful Taronga Conservation environmental questions and needs. Science Initiative has already leveraged Taronga’s collaborative investigations over $4.6 million in scientific grants to and conservation science programs explore issues of significant importance in include the Australian Registry of the marine and terrestrial environments. Wildlife Health, Wildlife Reproductive Tasmania Centre and Australian Marine Mammal Contraception for Research Centre. Tasmanian Devil Jervis Bay 01 PHOTO: JANE HALL 02 PHOTO: TARONGA ZOO 03 PHOTO: AIMS 04 PHOTO: TONY BRITT-LEWIS management Analysis of shark social 05 PHOTO: MICHAEL MCFADDEN 06 PHOTO: TARONGA ZOO 07 PHOTO: TONY BRITT-LEWIS 08 PHOTO: TARONGA ZOO networks 12 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 13

04 Nepal China 360º Snow Leopard Giant Panda sperm Conservation with the cryopreservation and National Trust for Nature metabolism Conservation NEPAL Congo CHINA Building of Tchimpounga Chimpanzee reserve with the Jane Goodall Institute

South-East Asia Stopping Wildlife Trade with TRAFFIC THAILAND NIGERIA SRI LANKA UGANDA SINGAPORE KENYA Fiji DEMOCRATIC BORNEO REPUBLIC OF Ecology and population ZAMBIA SULAWESI THE CONGO SUMATRA dynamics of the Critically Endangered Fijian Crested Iguana TANZANIA KOMODO ISLAND YEAR BRAZIL Zimbabwe Madagascar Wild Dog Protection MOZAMBIQUE Lemur Habitat Protection with the African Wildlife in Madagascar with FIJI Conservation Fund ZIMBABWE Omaha’s Henry Doorly Zoo MADAGASCAR and Aquarium, and the OUR GLOBAL REACH Madagascar Biodiversity Partnership and 05 BRIEF AUSTRALIA Conservation Fusion

RESEARCH CONSERVATION PROGRAMS TARONGA WORKS WITH A LARGE Fiji Borneo Madagascar Ecology and population dynamics of the Critically Wetland Habitat Revival with The Orangutan Tropical Lemur Habitat Protection in Madagascar with Omaha’s NUMBER OF CONSERVATION Endangered Fijian Crested Iguana Peatland Project Henry Doorly Zoo and Aquarium, and the Madagascar Biodiversity Partnership and Conservation Fusion Assessment of Fijian Iguanas in the eastern Fijian Islands Brazil EXPERTS AND COMMUNITY Protecting the Tapir with IPÉ Mozambique Thailand and Singapore Preventing Human-Elephant Conflict with Bees with Asian Elephant Semen Cryopreservation GROUPS AROUND THE WORLD Congo Niassa Carnivore Project Building of Tchimpounga Chimpanzee reserve Fish for Good Aerosol transmission of pathogenic bacteria with the Jane Goodall Institute Nepal Encouraging shoppers and TO IDENTIFY AND REDUCE KEY in Asian Elephants 360º Snow Leopard Conservation with the National Trust retailers to make seafood Democratic Republic of the Congo for Nature Conservation choices which ensure an THREATS TO ENDANGERED Indonesia —Sulawesi Growing sustainable communities in Maiko-Tayna Selamatkan Yaki National Park – Sulawesi Crested Black Kahuzi Beiga South-East Asia ocean-friendly future Macaque conservation AND CRITICALLY ENDANGERED Stopping Wildlife Trade with TRAFFIC for both marine life and Fiji China humans SPECIES, PROTECT VITAL HABITAT Fijian Crested Iguana Conservation Sri Lanka Giant Panda sperm cryopreservation and metabolism Caring for orphaned elephants with the Elephant

Indonesia — Komodo Island Transit Home FOR WILDLIFE, AND ADDRESS Komodo Dragon surveillance with the Komodo Survival Program Tanzania 06 HUMAN-WILDLIFE CONFLICT. Sustainable Farming for African Wild Dog Protection COMMUNITY Indonesia — Sulawesi with the Ruaha Carnivore Project CONSERVATION CAMPAIGNS Aquaponics for Conservation with Selamatkan Yaki From Brazil to Nepal, and Mozambique to Thailand Indonesia — Sumatra Protecting elephants and people in Kui Buri National Park Wildlife Witness Rhino protection with the International Rhino Foundation Indonesia, Taronga also commits staff time with the Thai Government Combating illegal wildlife trade for greater protection (Founding Member) and expertise to support more than 30 field of wildlife around the world including Sun Bears, Asia Wide Dhole Conservation with the Smithsonian Wildlife Protection in Bukit Tigapuluh with Australian conservation and research projects. elephants and rhinoceros Institution Orangutan Project Fish for Good Uganda Keeping Supayang Wild with Wildlife Asia Encouraging shoppers and retailers to make seafood Innovation for Uganda’s Forests with the New choices which ensure an ocean-friendly future for both Sumatran Tiger Habitat Protection with Save Indonesian Nature Foundation marine life and humans Endangered Species Zambia They’re Calling on You Kenya Stopping Poaching in South Luangwa with the South Wildlife Witness Recycling mobile phones to reduce landfill and support Watching over Bongo with the Bongo Surveillance Project Luangwa Conservation Society Combating illegal wildlife primate conservation Alternative Income for Wildlife Protection with the Zimbabwe trade for greater protection Beads for Wildlife Northern Rangelands Trust Wild Dog Protection with the African Wildlife of wildlife around the Supporting people and wildlife in Northern Kenya through Conservation Fund world including Sun Bears, alternative incomes and anti-poaching patrols 01 PHOTO: TARONGA ZOO 02 PHOTO: RODNEY JACKSON 03 PHOTO: REBECCA SPINDLER elephants and rhinoceros 04 BOBBY-JO CLOW 05 PHOTO: TARONGA ZOO 06 PHOTO: TARONGA ZOO Sustainable Palm Oil Campaign Development 14 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 15

YEAR VISITATIONBRIEF

Total visitation (million people) Guest ticketing6.3% mix

1% 07/08 1.570m 5% General admission 08/09 1.590m 7% Zoo Friends 09/10 1.738m Free of charge total 14% (excluding Zoo Friends) 10/11 1.573m Paid Education† 58% 11/12 1.654m Other 16% Overnight Stays* 12/13 1.706m †Includes ‘paid’ 13/14 1.687m and ‘other’ education. *Roar and Snore, Zoofari, m 1.0 1.25 1.5 1.75 Billabong Camp.

Origin of guests6.3% – Taronga Zoo Origin of guests6.3% – Taronga Western Plains Zoo

1.2%

7% NSW – Sydney NSW – Other

15% International 25.4% Interstate Interstate NSW – Sydney 44% NSW – Other 42.9% International

34% 30.5%

Guest attendance

2 012 / 13 2013/14 Variance Variance % Consolidated result Paid attendance (1) 1,355,877 1,373,768 17,891 1.3% Paid and FOC* attendance (2)(3) 1,706,278 1,686,606 −19,672 −1.2% Taronga Zoo Paid attendance(1) 1,159,627 1,186,372 26,745 2.3% Paid and FOC attendance(2) 1,477,638 1,464,078 −13,560 −0.9% Taronga Western Plains Zoo Paid attendance(1) 196,250 187,396 −8,854 −4.5% Paid and FOC attendance(3) 228,640 222,528 −6,984 −2.7%

*FOC – Free of charge. 1. Includes Zoo Friends, paid education and overnight stays; 2. Includes function guests and Twilight Concert attendees at Taronga Zoo; 3. Includes function guests at Taronga Western Plains Zoo..

Fascinating friends. PHOTO: CLANCY JOB 16 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 17

Total income ($m) Sources of 6.3%income for Taronga programs

07/08 $85.99m Admissions income $35.002m 13% 08/09 $79.04m Other (including sponsorship and Foundation) $28.234m 09/10 $101.49m 17% 39% NSW Government recurrent † grant $14.918m YEAR 10/11 $131.11m Trading sales and franchise 11/12 $81.94m revenue $11.743m FINANCIALS 12/13 $86.45m 31% BRIEF 13/14 $89.90m 0m 45 75 105 135

†Total income includes one-off Government grant of $36 million.

Allocation of recurrent resources to expense types Allocation of6.3% employees by Taronga divisions 3% 1% 3% Employee expenses Life Sciences, Research including superannuation 5% and Conservation 149.97 7% $43.362m 11% Taronga Western Plains Zoo Depreciation write down 28% 136.68 of assets $18.449m Capital Works, Infrastructure 19% 47% All other expenses $18.131m 13% and Operations 90.81 Maintenance $6.226m Marketing, Fundraising and Commercial Services 67.8 Marketing expenses $2.987m People and Learning 59.43 17% 20% Animal welfare and research 26% Corporate Services 26.23 $2.455m Finance costs $1.080m

Expenditure on capital development Total cost of6.3% Social Program Policy activities and asset maintenance ($m) 07/08 $25.44m Public education and awareness programs $3.1m 08/09 30.72m 21% Conservation and 28% preservation of threatened 09/10 $27.91m and endangered species $2.9m † 10/11 $28.58m Collaborative species conservation and 11/12 $8.92m management $2.8m 25% 12/13 $12.52m Conservation and 26% preservation of biodiversity 13/14 $16.76m $2.4m $0m 8 16 24 32

Total assets ($m)

07/08 $294.72m

08/09 $360.61m

09/10 $400.49m

10/11 $454.53m

11/12 $425.28m

12/13 $432.23m

Regent Honeyeater breeding program. Taronga operates a breed-for-release program for this at-risk species. 13/14 $485.50m This year, around 7,000 trees were also planted by Taronga staff along with an army of volunteers to form critical habitat. PHOTO: DEAN INGWERSEN $0m 200 300 400 500 18 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 19

Helping up to 21 million shoppers make sustainable seafood choices.

LEADING THE WILD PROJECT PENGUIN WENT FROM STRENGTH TO STRENGTH, WITH LOCAL SCHOOL CHILDREN COMMITTED TO THE LONG-TERM PROTECTION OF THEIR PENGUIN COLONY AT MANLY. THE ZOOS’ PARTNERSHIP WITH WOOLWORTHS ADVANCED THE 'FISH FOR GOOD' COMMUNITY CAMPAIGN TO HELP UP TO 21 MILLION SHOPPERS EACH WEEK MAKE SUSTAINABLE SEAFOOD CHOICES.

Little Penguin. PHOTO: LORINDA TAYLOR 20 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 21

Taronga supports tiger habitat protection in Sumatra. ENSURING ALL OUR EFFORTS CONTRIBUTE TO TANGIBLE AND MEASURABLE CONSERVATION OUTCOMES. TANGIBLE Key achievements • Taronga initiated the ground-breaking Taronga Wildlife Hospital. Research partnership with TRAFFIC and other into their movement and survival will zoo-based agencies to tackle illegal shed light on the behaviour of marine CONSERVATION wildlife trade in Southeast Asia, turtles in NSW. and launched the Wildlife Witness • A trial for the NSW Office of smartphone app for tourists and locals Environment and Heritage’s Lord Howe to report illegal wildlife trade. Island rodent eradication plan was OUTCOMES • Over 950 fertile Southern Corroboree successfully completed, as a Taronga Frog eggs were produced at Taronga specialist team of keepers and veterinary Keeper Sprina Liu releases a Lord Zoo and released into chytrid disease- staff took 30 birds into care in a series Howe Island Woodhen after a successful trial program aiming free enclosures in Kosciuszko National of purpose-built aviaries. Following the to rid the island of rodents. Park, and artificial pools in alpine three month trial, all birds were released eucalypt forest as part of a new strategy in good health and community relations to establish populations in habitat with on the island were strengthened ahead low disease incidence. An additional of the planned implementation of the 150 juvenile frogs were released into program. specialist enclosures in Kosciuszko • Taronga’s support to field conservation as a new rearing strategy. expanded further this year with thirteen • Four Australian Research Council (ARC) new field conservation grants supported linkage grants were awarded to Taronga, across Australia, Asia, Africa, and South in partnership with Universities. This was America. a 100% success rate on applications; • Two new Australian conservation with $1.7 million of grants dedicated partnerships were established with Taronga launched the Wildlife Witness to research benefiting diverse wildlife Birdlife Australia for the conservation smartphone app as part of a joint including marsupials, sharks, amphibians campaign to halt illegal wildlife trade. of the Carnaby’s Black Cockatoo, and various animals in zoo care. and the Save the Bilby Fund for the • A Marine Turtle Satellite Tracking Project conservation of the Greater Bilby. was launched, enabling monitoring of marine turtles treated and released from

Performance indicators 2 012 / 13 2013/14 Species which are classified as threatened(1) Taronga Zoo 28% 31% A research and community education Taronga Western Plains Zoo 45% 48% program supports the remaining Threatened species in conservation programs (2) 350-500 Snow Leopards in Nepal. Taronga Zoo 46% 44% PHOTO: THE SNOW LEOPARD CONSERVANCY Taronga Western Plains Zoo 77% 70%

1. Threat status determined by reference to international, national and state categories. 2. Percentage of threatened species in Australian Species Management Program (ASMP) Conservation Programs and Population Management Programs.

Taronga supports three conservation programs in Indonesia that provide wildlife and habitat protection for critically endangered Sumatran Tigers. PHOTO: BOBBY-JO CLOW 22 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 23

THE CARE AND MANAGEMENT OF SUSTAINABLE POPULATIONS OF ANIMALS SUPPORTING CONSERVATION ANIMALS AND RESEARCH OUTCOMES AND ENABLING IN OUR CARE INSPIRATIONAL EXPERIENCES FOR VISITORS. Key achievements • Breeding of threatened and priority • Innovative initiatives for monitoring species in conservation programs that and measuring welfare at the zoos have act against the threat of extinction in been developed, including an Aged the wild, including the successful birth Animal Welfare Assessment, an Animal of three Cheetah cubs, the first to rare Welfare Incident Reporting system and king cheetah mother ‘Halla’ at Taronga an ethical decision making process. Western Plains Zoo. • Taronga employed the first zoo • Taronga also saw the birth of the nutritionist in Australia. Nutrition is one Eastern Bongo, Goodfellow’s Tree- of the five domains of animal welfare ‘Nupela’ was the first endangered Tree kangaroo joey, Andean Condor chick, and in line with Taronga’s commitment Kangaroo born at Taronga in 20 years. and Southern Hairy-nosed Wombat, to animal health and welfare, the zoos PHOTO: SAM BENNETT adding important individuals to these can now enhance the scientific approach threatened species. to formulating animal diets and effectiveness in their preparation. • The births of two Galapagos Tortoise hatchlings at Taronga Western Plains • A new tree plantation was developed Zoo were only the second and third as part of a broader strategy to support ever born in Australasia, following the a sustainable browse supply for animals previous birth of a hatchling in 2011. at both zoo sites into the future. • Other successful births throughout the year included otters, eland, zebra, Przewalski Horses, Tasmanian Devils, meerkats, Koalas and wallabies. • Rare king cheetah mother ‘Halla’ and Taronga Western Plains Zoo confirmed her cubs at Taronga Western Plains Zoo. the pregnancy of two Southern Black PHOTO: LEONIE SAVILLE Rhinoceros; this was a first for the Zoo’s very successful rhinoceros conservation program to have two simultaneous pregnancies. Taronga Western Plains Zoo has had 11 Black Rhinoceros born Meerkat mum ‘Umi’ has in the program to date. given birth to 5 litters

since arriving in 2010. Performance indicators 2 012 / 13 2013/14 Species in conservation programs (1) Taronga Zoo 13% 14% ...and now we are three — the only Taronga Western Plains Zoo 35% 33% Galapagos Tortoises to be hatched Wildlife rehabilitation in Australia. Taronga Zoo 1,221 1,361 PHOTO: SHALLON McREADDIE Taronga Western Plains Zoo 442 599

1. Percentage of total species in Australian Species Management Program (ASMP) Conservation Programs and Population Management Programs.

PHOTO: BOBBY-JO CLOW 24 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 25

CREATING INNOVATIVE AND ENGAGING EXPERIENCES THAT ATTRACT ZOO GUESTS, EXCEED GUEST EXPECTATIONS, INSPIRE LOYALTY AND INFLUENCE POSITIVE BEHAVIOUR CHANGE.

Key achievements • Taronga’s new Lemur Forest Adventure Western Plains Zoo winning best Tourist opened, showcasing precious lemur Attraction, both having already won habitat and offering compelling lemur their respective state categories to interactions. The exhibit included an qualify for the national award. engaging play area, and won an award • Taronga’s collective social media for design and construction. audience surpassed 145,000 followers, • Wild!Rhinos, an exciting community including 110,000 on Facebook, event bringing businesses, artists and and the new Instagram audience schools together, created a spectacular growing to over 20,000. Visitor Burbangana and Walanmarra trail of 125 rhino sculptures throughout programs transform lives. • The zoos’ Burbangana and Walanmarra Sydney, and regionally to Dubbo. PHOTO: NARDI SIMPSON programs continued to work magic for The project generated awareness of at-risk NSW children. Fourteen children threats faced by rhinos in the wild from completed this Aboriginal-focused poaching, and raised over $1 million. Experience mentoring program that uses animals • Through Taronga’s partnership with and people to reconnect children. Woolworths, the Aussie Animals • The Taronga Western Plains Zoo Collectables campaign launched in over local Dubbo Zoo Friends Membership 900 stores, with 560 million educational exceeded a record 10,000 members; & Learning cards distributed. Research identified more than 20% of the local population. that 89% of participants believed it was an excellent tool to educate • Refurbishment of outdoor exhibits at kids on Australian animals. Taronga’s Education Centre substantially boosted the delivery of quality, high • Coordination of the visit of the Duke impact wildlife encounters for students, Both Zoos won top honours at the and Duchess of Cambridge to dedicate Australian Tourism Awards. guests and VIPs. the Prince George Bilby Exhibit resulted in stories about Australia’s unique • Final episodes of the national wildlife reaching 160 million people television series, Wild Life at the Zoo across 123 countries in 42 languages. showcased conservation and animal care at Taronga zoos. The series • Taronga achieved double recognition won a silver award in the New York at the Australian Tourism Awards with Film and Television Awards. Taronga Zoo winning Australia’s best Major Tourist Attraction and Taronga

Performance indicators 2 012 / 13 2013/14 Total visitation 1,706,278 1,686,606 Students visiting on a school excursion 560 million Aussie Animals collectable Taronga Zoo 108,142 107,006 cards enthralled children across the Taronga Western Plains Zoo 13,384 11,613 country. People participating in Public / Outreach education programs Taronga Zoo 37,799 43,987 Satisfied guests as measured through satisfaction surveys Taronga Zoo 91% 91% The Royal visit was seen Taronga Western Plains Zoo 84% 88% Complaints per 1,000 guests (1) by over 160 million Taronga Zoo 0.22 0.19 Taronga Western Plains Zoo 0.45 0.49 people around the globe. Conference and workshop proceedings delivered by staff (including workshops convened) 30 26 PHOTO: AUSPIC 1. Calculation excludes Twilight concert attendees at Taronga Zoo and function guests at both Zoos. 26 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 27

THE ONGOING MANAGEMENT OF OUR ENTERPRISE TO FUND AND SUSTAIN SUCCESSFUL CONSERVATION Financial AND EDUCATION OUTCOMES. Key achievements • More than 1.6 million people visited • The continued success of Taronga Taronga Zoo and Taronga Western Zoo’s Roar and Snore and the major Sustainability Plains Zoo in 2013/14, with Taronga investment in accommodation at Zoo recording its second highest Paid Taronga Western Plains Zoo yielded Admissions. The combined admissions in excess of $5.3 million in revenue from revenue exceeded $31 million, overnight stays, an increase of 12.8% an increase of 4.8% on last year on the previous year, contributing to the to reinvest into zoo programs. NSW Government’s objective to double overnight visitor expenditure by 2020. • The Taronga Foundation raised nearly The beautiful Billabong Camp $1 million from a broad range of events. • Revenue generating activities at visitor experience at Taronga Western Plains Zoo. The most successful Taronga fundraising Taronga Zoo yielded strong results. dinner to date and a Zoofari gala dinner Animal Encounters achieved a record supported elephant and chimpanzee outcome with financial growth in excess programs. Other successes included of 45% and 29,000 people attended a breakfast hosted with Jane Goodall, the Twilight Concert series, a growth an evening with John Cleese and New of 8% on last year. Year's Eve at Taronga. • International visitors to Taronga Zoo • Taronga Western Plains Zoo achieved grew by 21% on the prior year, with almost $12.5 million in overall revenue China leading the way with 53% growth. from its operations for the year. • Zoofari Lodge was transformed by a $2.5 million redevelopment through the addition of 10 luxury safari tents John Cleese generously supported adjacent to the African Savannah events at both zoos. and the award of a $250,000 grant to PHOTO: PAUL FAHY develop the Savannah Cabin project through the NSW Regional Economy Fund Grant Program.

Performance indicators 2 012 / 13 2013/14 Direct Government support per visitor (including contribution for capital development) (1) Taronga Zoo $9.98 $9.13 Jane Goodall’s visit included hosting a fundraising event for chimpanzee Taronga Western Plains Zoo $11.75 $10.47 conservation. Operating expenses per visitor (Excluding Taronga Foundation) PHOTO: RICK STEVENS Taronga Zoo $42.70 $45.69 Taronga Western Plains Zoo $65.62 $72.46 Capital expenditure per visitor Taronga Zoo $5.03 $4.05 Taronga Western Plains Zoo $8.58 $33.99 Taronga Foundation fundraising revenue $11.00 $13.26

1. Calculation excludes Twilight concert attendees at Taronga Zoo and function guests at both Zoos.

Roar and Snore. 28 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 29

THE ALIGNMENT OF PEOPLE AND PROCESSES WITH STRATEGY AND VALUES.

Key achievements • Taronga was a joint winner • E-Learning modules were successfully of the Australian Business Award rolled out across both sites in Work, for Environmental Sustainability Health and Safety (WHS), Pollution in October 2013. The Award recognises Incident Management and Bullying organisations that demonstrate in the Workplace. leadership and commitment to the • Incident reporting significantly increased protection of the environment. in 2013 enabling Taronga to implement • In the NSW Volunteer of the Year Award, effective corrective actions to prevent Taronga won the award for ‘Excellence incidents recurring. WHS continued Taronga won an excellence award for in Not for Profit Volunteer Management to be a high focus with the senior volunteer management, and enjoyed a ‘Thank You’ lunch. 2013’. The Volunteer of the Year Awards management and leadership teams had over 4,000 nominations. to further prevent incidents. Taronga has not had any reportable injuries • Taronga was awarded the level of Silver to WorkCover in the last financial Our People & Partner under the NSW Government year, or received any provisional OEH Sustainability Advantage Program. improvement notices. • 12 Staff from Taronga and Taronga • Injury management processes have Western Plains Zoos were supported significantly improved enabling swift by the Zoo Friends membership Organisational return to work for our valued zoo workers program to attend and present papers which has resulted in a lowered lost time at the Australasian Zoo and Aquarium injury frequency rate of 13.04. Association conference. • Taronga was an approved employer • $100k in state funding was received and received funding to participate Effectiveness Joint winner of the Australian to develop and deliver Customer Service in the federal government program Business Award for Environmental training to 251 employees across both “Investing in Experience” to strengthen Sustainability. Taronga Zoo and Taronga Western age-management practices in the Plains Zoo. workplace. • Taronga implemented a multi-tiered strategy in Preventing and Responding to Workplace Bullying including working closely with the Public Service Commission and the Anti-Discrimination Board.

‘Beads for Wildlife’ Performance indicators 2 012 / 13 2013/14 provides alternative Severity Rate Lost time injury frequency / workplace accidents for both zoos 13.58 13.04 incomes for communities YATZ students planting trees Staff Turnover for Regent Honeyeater habitat. Taronga Zoo 3.0% 3.40% in Kenya. Taronga Western Plains Zoo 2.7% 2.20%

PHOTO: BROOKE SQUIRES 30 ANNUAL REVIEW 2013–2014 INSPIRING CONNECTIONS 31

An additional 150 juvenile frogs were released into specialist enclosures in Kosciuszko as a new rearing strategy.

ACTING THE WILD OVER 950 FERTILE SOUTHERN CORROBOREE FROG EGGS WERE PRODUCED THROUGH TARONGA ZOO’S CONSERVATION BREEDING PROGRAM AND RELEASED INTO CHYTRID DISEASE-FREE ENCLOSURES IN KOSCIUSZKO NATIONAL PARK, AND ARTIFICIAL POOLS IN ALPINE EUCALYPT FOREST AS PART OF A NEW STRATEGY TO ESTABLISH POPULATIONS IN HABITAT WITH LOW DISEASE INCIDENCE.

Corroboree Frogs bred at Taronga Zoo. PHOTO: MICHAEL McFADDEN Please support our work by visiting us, Taronga would like to thank HULSBOSCH becoming a member or making a donation. Communication by Design for its pro bono For more information go to taronga.org.au support in the design of this document. The paper we choose to print on is ecoStar Offset Design: HULSBOSCH Communication by Design. by BJ Ball Papers. *By using ecoStar Offset rather Editor: Lisa Keen. Photo Credits: Front Cover, Save than a non-recycled paper, the environmental the Tasmanian Devil Program by Tony Britt-Lewis. impact was reduced by: 89kg of landfill, Back Cover, Wedge Tailed Eagle Training by 13kg CO 2 and greehouse gases, 131km travel Toby Zerna, The Daily Telegraph. in the average European car, 1,843 litres of water, Original ‘For the Wild’ campaign concept 170kWh of energy, 144kg of wood. created by Whybin/TBWA.

*Carbon footprint data evaluated by Labelia Conseil in accordance with the Bilan Carbone® methodology. Calculations are based on a comparison between the recycled paper used versus a virgin fibre paper according to the latest European BREF data (virgin fibre paper) available. taronga.org.au