Automotive Dealer Magazine 26
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OFFICIAL PUBLICATION OF AADA MARCH 2019 | ISSUE 26 2020 + BEYOND AT AADA CONVENTION INTERNATIONAL GUESTS LEAD CONVENTION LINE-UP FRANCHISE ENQUIRY SLAMS CODE BANKING ROYAL COMMISSION - CONSEQUENCES FOR THE AUTOMOTIVE INDUSTRY www.automotivedealer.com.au PRINT POST 100019106 Steven Tong, Mechanic Member since 2002 It’s my choice. I’ve always loved working with cars. When I retire, I want to continue to share this passion with others, Make it spend time with my family, and travel. With MTAA Super, I know I’m in yours. good hands. 1300 362 415 mtaasuper.com.au This document is issued by Motor Trades Association of Australia Superannuation Fund Pty. Limited (ABN 14 008 650 628, AFSL 238 718) of Level 3, 39 Brisbane Avenue Barton ACT 2600, Trustee of the MTAA Superannuation Fund (ABN 74 559 365 913). Motor Trades Association of Australia Superannuation Fund Pty. Limited has ownership interests in Industry Super Holdings Pty Ltd and Members Equity Bank Limited. The information provided is of a general nature and does not take into account your specific needs or personal situation. You should consider the MTAA Super Product Disclosure Statement in making a decision (mtaasuper.com.au/handbooks). WELCOME Australian Automotive Dealer Association CONTENTS ISSUE 26 | MARCH 2019 FEATURE: AADA 2019 NATIONAL DEALER CONVENTION & EXPO 2020 + Beyond At AADA Convention .......................................................................5 CONTACT AADA Office 6, Level 4, 150 Albert Road NADA Legal Counsel To Headline AADA ...............................................................6 South Melbourne, VIC 3205 UK’s Leading Trainer Heads Convention Sales Event ..........................................7 CONTACT AUTOMOTIVE DEALER 936B Glenhuntly Rd, Expo Open Day Event A New Bonus .......................................................................8 Caulfield South, VIC 3162 Issue No. 26 | MARCH 2019 POLICY PUBLISHER: AADA Blackhall To Consult As Transition Plan Takes Shape ........................................9 MANAGING EDITOR: Luke Prendergast AADA To Work With Government On Point Of Sale Exemption ........................ 10 PRODUCTION MANAGER: Stace Agombar CREATIVE DIRECTOR: Charles Bayer Dealers Welcome Increased Protections Outlined In Report Of Franchising Inquiry .11 ART DIRECTOR: Nick Murphy Dealers Support EV Revolution ............................................................................ 12 ADVERTISING MANAGER: Geoff Vine [email protected] Banking Royal Commission - Consequences For The Automotive Industry .. 13 Mobile: 0413 854 779 AADA Gathers Franchise Code Intel At NADA ................................................... 15 Phone (03) 9576 9944 | Fax (03) 9576 7277 AUTOMOTIVE DEALER Unfair Contract Terms And Warranty Audits – Limitations And Opportunities . 16 DELIVERY/CHANGE OF ADDRESS (03) 9576 9944 or FEATURE: 2019 AADA NADA STUDY TOUR [email protected] EDITORIAL Tour Delegates Get Social At NADA San Francisco........................................... 18 [email protected] FEATURES EDITORIAL & ADVERTISING OFFICE 936B Glenhuntly Rd, ATO Crackdown On Dual Cab Utes ...................................................................... 23 Caulfield South, VIC 3162 Buffett Invests In SA Auto Insurance ................................................................... 24 No responsibility is accepted by the publisher Sales Consultants Can Do Better: JD Power Survey ......................................... 25 for the accuracy of information contained in advertisements in the Automotive Dealer Be A Leader In Developing Leaders .................................................................... 27 magazine. Publication of any advertisement does not constitute endorsement by the publisher of any product, nor warrant its suitability. Why Independent Dealers Need An Automotive CRM....................................... 32 Advertisements are published as submitted by advertisers. Auto Industry’s Takata Website Leads To 1 Million Airbag Replacements ..... 34 COPYRIGHT No part of this magazine may be reproduced without the publisher’s written permission. More Than 87,000 New Vehicle Sales In February ............................................ 35 CONTRIBUTORS The views expressed in Automotive Dealer by Why You Must Text Your Customers ................................................................... 36 external contributors and advertisers are not necessarily those of AADA. Harley Goes Electric ............................................................................................. 37 AUSTRALIAN MOTORSPORT @AADA_ASN AUTOMOTIVE DEALER ASSOCIATION Supercars 2019 Season Opens With Plenty Of Changes ................................... 29 WE’D LIKE TO HEAR FROM YOU. We’d like to hear from you about what’s been schools, supporting junior sporting clubs or It’s a pity that the community work being happening at your dealership that you think sponsoring a charity event. done by Dealers is a well-kept secret. We could be worth passing on to our readers. intend to change that. AADA is determined We would like to know. to generate a greater respect for new car It can be anything from a unique sale, a fleet franchise Dealers as compassionate business deal or a story about a member of your staff Whatever the story you have, it will be good people. Part of our strategy is to remind the who recently accomplished a notable feat. reading. Send us the information and key media, politicians and opinion makers that, contact details and we will follow it up. If you by employing over 66,000 people, AADA It could be a ‘feel good’ community initiative have photographs of the endeavour so much members make a substantial contribution to you have undertaken involving local the better. the Australian economy. Is your data secure? Your business relies on a range of system Data security is critical, so with each integration, integrations with manufacturers, suppliers Auto-IT gives you the opportunity to see what’s and service providers. Typically, your shared, and to whom. This ensures you have Dealer Management System (DMS) supplier complete transparency over all third party implements these in co-ordination with the integrations while helping you to comply with relevant third parties on your behalf. legislation and retain the necessary control. The question is, what integrations are in place It’s just another reason why we’re Australia’s and exactly what data is being shared? most trusted DMS partner. We make switching easy. Learn how. Australia’s trusted DMS Partner auto-it.com | [email protected] FEATURE: AADA 2019 NATIONAL DEALER CONVENTION & EXPO Australian Automotive Dealer Association 2020 + BEYOND AT AADA CONVENTION he AADA National Dealer Convention or at least keeping pace with it. There are many The UK’s number one automotive sales & Expo returns to Melbourne in 2019 questions facing the retail automotive industry trainer, Simon Bowkett, returns to feature at Twith the theme ‘2020 + Beyond’. and the Convention will address them via a the AADA Convention Team Sales Event, comprehensive and meticulously-planned while a new initiative is a free Expo Open To be held at the Melbourne Convention and program. Day for middle managers, to more fully share Exhibition Centre from September 9 to 11, the the knowledge, technology and associated 2019 Convention & Expo has been designed Questions such as: In the wake of the ASIC products developed to drive success in the to help car retailers adapt and prepare for the inquiry into finance and insurance, what will modern automotive dealership. future by addressing changes in the dynamics the new F&I department look like? How do of the market. we continue to strengthen our relationships Four sessions comprising expert panels will with the OEMs, with whom our futures are discuss and debate issues close to the heart of inextricably linked? What will be the result of car retailers, including gender diversity and the proposed franchise code? What do we do succession planning. about diversity? Succession planning? Used cars? ROI? No matter how far technology advances business is still about people, and how we AADA has put together a program of panel employ that most vital of resources is critical to sessions, workshops and guest speakers our success. Training, reputation management, designed to address these questions and more. service departments, used cars, data – all involve people and how we deal with them – Award-winning international journalist and Headlining the event is NADA’s Chief Legal and advocacy: the importance of our industry chat show host, Anjali Rao, returns after Counsel, Andy Koblenz. The Executive having a clear vision and a cohesive approach. she was extremely well-received at the 2018 Vice President Legal and Regulatory Affairs None of these crucial human resources are Convention. The former Sky News and addressed the 2019 NADA Convention on the going to become any less significant. In fact, CNN reporter and anchor charmed all and subject of Disruption in the Auto Industry, in a world of technology the human touch is sundry with her eloquence, affability and and his thoughts on this challenge to our more valuable than ever. People skills: they’re professionalism. existing paradigm of operations are sure to be the future, in 2020 + Beyond. enlightening. His session should be on the list Our industry is undergoing rapid change. As of any Dealer aiming to encounter the future We look forward to seeing as many Dealers as Dealers we need to be