Cabin Operations Safety Best Practices Guide 3Rd Edition NOTICE DISCLAIMER
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Cabin Operations Safety Best Practices Guide 3rd Edition NOTICE DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regula- tions. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this publication. © International Air Transport Association. All Rights Reserved. No part of this publication may be reproduced, recast, reformatted or trans- mitted in any form by any means, electronic or mechanical, including photocopying, record- ing or any information storage and retrieval sys- tem, without the prior written permission from: Senior Vice President Safety and Flight Operations International Air Transport Association 800 Place Victoria P.O. Box 113 Montreal, Quebec CANADA H4Z 1M1 Cabin Operations Safety Best Practices Guide, 3rd Edition ISBN 978-92-9229-323-9 © 2017 International Air Transport Association. All rights reserved. Montreal—Geneva Introduction Introduction .................................................................................................................................. 11 1.1 Foreword .............................................................................................................................................. 11 1.2 Definitions ............................................................................................................................................ 11 1.3 Abbreviations ....................................................................................................................................... 13 1.4 Cabin Operations Safety Best Practices Guide ................................................................................... 18 IATA Cabin Safety ......................................................................................................................... 19 2.1 IATA Cabin Safety Initiatives ............................................................................................................... 19 Cabin Safety Extranet Site ............................................................................................................... 19 Cabin Operations Safety Conference .............................................................................................. 19 Cabin Safety Guidelines .................................................................................................................. 20 Health and Safety Guidelines .......................................................................................................... 20 Cabin Safety Data and Analysis ...................................................................................................... 20 IATA Cabin Operations Safety Task Force (COSTF) ...................................................................... 21 IATA Operational Safety Audit (IOSA) ............................................................................................. 22 Safety Management ...................................................................................................................... 23 3.1 Safety Management System (SMS) in Cabin Operations ................................................................... 23 3.2 Safety Risk Management ..................................................................................................................... 24 Risk Assessments in Cabin Operations .......................................................................................... 25 Safety Performance Indicators (SPIs) ............................................................................................. 26 3.3 SMS Training ....................................................................................................................................... 28 3.4 Safety Reporting .................................................................................................................................. 29 Characteristics of Effective Reports................................................................................................. 29 Process Flow ................................................................................................................................... 32 Submission of Reports ..................................................................................................................... 33 Evaluation and Classification of a Report ........................................................................................ 34 Closure of Reports ........................................................................................................................... 38 The Value of Effective Cabin Safety Reports .................................................................................. 38 3.5 Documentation ..................................................................................................................................... 39 Document Control ............................................................................................................................ 39 IOSA Table 5.1 – Operations Manual Content Specifications ......................................................... 40 Fatigue Risk Management ............................................................................................................ 41 4.1 Definition of Fatigue ............................................................................................................................. 41 Transient Fatigue ............................................................................................................................. 41 Cumulative Fatigue .......................................................................................................................... 41 4.2 Fatigue Risk Management System (FRMS) ........................................................................................ 41 Stakeholders .................................................................................................................................... 42 Components of a FRMS .................................................................................................................. 42 Fatigue Management Guide for Airline Operators ........................................................................... 43 3rd Edition 2017 1 Cabin Operations Safety Best Practices Guide FRMS Policy and Documentation ................................................................................................... 43 Fatigue Safety Action Group ........................................................................................................... 43 Fatigue Risk Management Processes ............................................................................................ 43 FRMS Promotion Processes ........................................................................................................... 45 4.3 Cabin Crew Fatigue............................................................................................................................. 45 Sleep ............................................................................................................................................... 45 Contributory Factors ........................................................................................................................ 46 Symptoms and Effects of Fatigue ................................................................................................... 47 Fatigue Preventive Strategies ......................................................................................................... 47 Personal Mitigation Strategies ........................................................................................................ 48 IMSAFE ........................................................................................................................................... 48 Flight Time, Flight Duty Periods and Rest Periods ......................................................................... 48 Cabin Crew Fatigue Awareness Training ........................................................................................ 49 Cabin Crew .................................................................................................................................... 50 5.1 Number and Composition of Cabin Crew............................................................................................ 50 Cabin Crew Safety Responsibilities ................................................................................................ 50 Senior Cabin Crewmember ............................................................................................................. 50 Other Cabin Crew ............................................................................................................................ 51 5.2 Cabin