April 26-May 3 2017 I No. 2443 SOUTHERN AFRICA’S TRAVEL NEWS WEEKLY

TRAVEL NEWS WEEKLY TNW8101SD FEATURE FEATURE NEWS DOMESTIC AIRFARES CONFERENCE VENUES THE GULF VAT cut possible All the top airport locations Ensure clients stay within the law INSIDE Page 2 Page 11 Page 15 Govt throws another spanner in the works

Taryn Nightingale specialises in submitting tenders for TMCs. She says the State has also S IF cutting overrides and introduced the idea of regulating TMCs’ commissions on government fees: “If a department has three TMCs Abusiness wasn’t enough, who’ve tendered for a contract, the departments are now allowed to State can request that an average fee negotiate a “market-related” service be charged.” fee with tenderers. Most agents think the decision Effective April 1, government’s new is a fair one, but doubt whether its Preferential Procurement Regulations, implementation will benefit the industry. 2017 (which govern procurement An agent who preferred to stay pending the promulgation of the anonymous says the changes are TCAA hits the road, My Cousin! Procurement Bill later this year) possibly to combat Treasury’s initial stipulate that the State may not award concerns about agents within the public The Tourism and Culture Authority Abu Dhabi (TCAA) will be hitting the tenders to TMCs whose service fees sector. “TMCs weren’t transparent and road with Barry Hilton as MC of its upcoming roadshow from May 23-25. are not market-related. If the tenderer were deliberately low in their pricing to TCAA will kick off the show in at Summer Place, then move scoring the highest points is not willing catch business,” she says. on to the Hilton and end at the One&Only . The event to negotiate a market-related fee, the “The decision is a good one, provided starts at 09h00 and ends at 12h30 daily. Pictured are (from left) Johnathan State could cancel the tender. the trade and Treasury understand the Hollard, trade and MICE executive, and Jean Martins, country manager for Mariska South, owner of 9° South, principles and joint objectives of putting SA of TCAA. Photo: Shannon Van Zyl works as a tender consultant and To page 2

Brazen fraudsters get smarter Two-thirds of booking sites Candice May scammed agency, has asked to remain anonymous and says one of have dodgy prices FRAUDSTERS are becoming bolder the agency’s existing corporate clients Tessa Marsh way it was calculated, was not clear; in their approach to scam TMCs by contacted her saying he had referred 25% of the websites didn’t specify impersonating clients via telephone. A the corporate client’s UK-based office A RECENT study conducted by the that statements about scarcity (e.g. -based agency recently to the agency so that they could issue European Commission and EU only two left) applied strictly to the fell victim to a scam that began with flight tickets. “The client provided us consumer protection authorities, website and not the supplier. a client referral and ended with the with the contact’s name – ‘Mr Richard found that 235 of the 352 booking A similar screening doesn’t agency losing R250 000. Lawton’. Due to our relationship we websites screened (two-thirds) had appear to take place in This is not the first agency to be trusted the referral,” the agent says. prices that were unreliable. and the Advertising Standards conned out of a large sum of money Later that afternoon, Mr Lawton In just over 32% of the cases, the Authority only investigates when after following up on a referral. In emailed the details of the 11 travellers price first shown was not the same a complaint is lodged, leaving the 2014, a Johannesburg agency lost and said it was a highly urgent request. as the final price. Almost 21% of SA market vulnerable to fraudulent almost R2m in four days and in The agent then issued the tickets for the sites had promotional offers offers. Ramesh Jeenarain, md of October last year, the same agency flights from Ghana that same day – six that were not really available and on World Leisure Holidays, says the almost fell for a similar stunt. on Kenya Airways and five on Emirates. 30% of sites, the total price or the To page 20 The agent from the most recently To page 2

at the door step of the world’s great falls

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TNW7741 NEWS

VAT cut on domestic fares possible

Tessa Marsh He says EU countries like but I doubt this would be Germany, France, Italy and significant. Some airlines in HERE is “triple tax Greece have implemented this market offer well priced dipping” when it comes the zero-rated tax policy on fares,” she adds. Tto airfares, says Shadow flights, which was followed by SA Airlink ceo, Rodger Minister of Tourism and a significant increase in travel. Foster, says: “If air tickets Member of Parliament, James Chris Zweigenthal, ce become VAT exempt, what TNW6153SD Vos. He plans to present a of Aasa, says on domestic about VAT on all the input policy to parliament within the tickets, VAT is charged on costs? If the entire supply year proposing the axing of VAT the fare and on charges chain is VAT exempt, there ® Rubes By Leigh Rubin on domestic air tickets. in the ticket tax boxes. He would be a cost saving to the “There needs to be a understands the concern consumer.” reduction in aviation taxes to over double or triple dipping Treasury says because VAT improve the competitiveness but says it is practised in is mainly a revenue-raising of South Africa as a value-for- other sectors. He believes instrument that flows into the money destination for local this would be a very hard national revenue fund and a and international tourists.” He sell given the other priorities final consumption tax, applied says while several taxes are in SA and pressure for VAT on top of all other charges grouped together as airport to be removed on basic that may include other excise taxes, only approximately commodities. taxes (air passenger departure 20% goes to the airport. “If June Crawford, ceo of Barsa, taxes), it does not agree with we exempt air travel from says the VAT Act would need the notion of triple dipping. VAT then an immediate cost to be amended and domestic Treasury says it does not saving of 14% will be realised airline tickets zero rated. support increasing the scope by travellers. This step will “I doubt that SARS would of current VAT exemptions or not require new legislation entertain this, as air travel is concessions as these have but merely an amendment to not an essential. Any reduction not proved to provide any existing legislation that will in costs on air travel goes assistance to poor or specific expedite implementation.” towards stimulating demand sectors.  Another spanner in the works From page 1 government business. services, the spokesperson this in place,” says Sailesh “I recently saw a tender added. “What a precious little sweetie! Why, he Parbhu, md of XL Nexus where a TMC was quoting In terms of the National looks so scrumptious I could eat him up!” Travel. He says these are service fees equal to what Travel Policy Framework fair play; price parity and was being charged in 2006.” (NTPF), which will be transparency. Meanwhile, Treasury says published before the end of Rachel Penaluna, business it is tackling late payments April, departments have until manager of Sure Maritime by departments. “The September 30 to adopt and Travel, agrees but says: Department of Planning adapt it as their minimum “There’s no clear standard Monitoring and Evaluation standard to develop similar in travel because the and National Treasury are or more stringent policies, industry isn’t regulated. Will continuously intervening in the spokesperson says. government benchmark a cases of non- compliance “The NTPF is issued as market-related fee against by encouraging government an Instruction in terms the lowest price? Then we departments to comply, of Section 76(4)(c) of the just have the same problem and also requests one- Public Finance Management of agencies undercutting on-one meetings with Act. Departments that do • China • Tibet • Nepal • Vietnam • Cambodia • Laos each other,” she says. responsible departments not comply by October 1 will • Myanmar • Japan • India • Sri Lanka & beyond Mariska also handles with their HODs,” said a incur irregular expenditure Contact details: Tel: 010 001 9998 | [email protected] tenders on behalf of legal spokesperson. and will be dealt with wendywutours.co.za firms where tenderers don’t Treasury was also looking accordingly. TMCs who don’t TNW7745 hesitate to charge a fair fee at specifications for the comply will be in breach of and government doesn’t use of lodge cards that their contract and may face Founding Editors: question it, she says. But departments could use being put on the database of John H Marsh (1914-1996) Leona Marsh (1923-2003) agents seem desperate for when they tendered travel restricted suppliers.”  EDITORIAL TRAVEL NEWS WEEKLY Editor: Taryn Nightingale [email protected] www.etnw.co.za Features Editor: Sue van Winsen [email protected] Brazen fraudsters get smarter Published by Publisher: Anton Marsh [email protected] Travel & Trade Publishing (Pty) Ltd Deputy Publisher: Natasha Schmidt [email protected] From page 1 they could not make contact exploits the trust they Printed by Juka Printing (Pty) Ltd Journalists: The next day, Mr Lawton with the cardholder. I then have with clients. He says Phone: (011) 327-4062 Dorine Reinstein Michelle Colman requested tickets for more realised we’d been defrauded scammers need only download Fax: (011) 327-4094 Tessa Marsh Leanne Cumming passengers. “This didn’t of R250 000.” spyware that allows them to E-mail: [email protected] Chana Boucher Candice May Web: www.nowmedia.co.za sit right with us so we When the agency contacted hack into agents’ emails and Address: Now Media Centre, Photographer: Shannon Van Zyl immediately requested the the existing client who made see correspondence between 32 Fricker Road, Illovo Boulevard, Production Editor: Ann Braun credit card details.” the referral, the client denied them and clients. Illovo, Johannesburg. PO Box 55251, Northlands, GROUP PUBLISHER Mr Lawton then sent through doing any such thing, which To avoid getting scammed, 2116, South Africa. David Marsh [email protected] copies of three credit cards – led to more unanswered Christo says agents must be two from Westpac () questions. The agency has wary of emails that come from SALES and one from Chase Bank since contacted the airlines web-based email services like Sales Director: Kate Nathan [email protected] (US). The agent became and requested a refund on the Yahoo and Gmail. He also Ad Co-ordinator: Anthea Harris [email protected] suspicious, as she’d never unused portion. suggests requesting a landline PRODUCTION received such clear copies Christo Snyman, national and cellphone number from Design Head: Dirk Voorneveld of credit cards from a client director of forensic services every client – the more contact SUBSCRIPTIONS before. “I contacted the of Mazars, says agents details the better. Foreign Circulation: [email protected] relevant banks with a code 10 are becoming increasingly credit cards should also be request, but they both said vulnerable to fraud that verified before booking. 

2 n Wednesday April 26-May 3 2017 QUICK READ FOR DECISION-MAKERS TNW8105SD NEWS BA gives Africa products a boost RITISH Airways plans to add at OR Tambo International and capacity on African routes, Terminal 5 in Heathrow and will also Bintroduce new lounges and build a new lounge at Jomo Kenyatta enhance catering for African International Airport in Nairobi, which customers. will be shared with American Airlines. The airline will add 680 seats a week In Heathrow’s Terminal 5, BA has each way to its -Johannesburg launched a new ‘First Wing’ check-in route by operating two A380 services area with dedicated two-lane security, in October. which will help speed up the journey. The airline will again operate its Although a date has not yet been set, expanded Cape Town schedule with the airline will also be making changes Agents make waves three weekly flights from Gatwick over to the catering on its Johannesburg the 2017/2018 Southern hemisphere route. As part of a £400m (R6,85bn) Cruises International treated its top 20 agents of 2016 to a lavish summer. Operations have now been investment in its long-haul Club World luncheon at Medeo Restaurant in The Palazzo Hotel, Montecasino, moved to Gatwick’s South Terminal, business product, a new service on April 12 to celebrate their cruise-selling success. Agents indulged where a new premium check-in area style will be introduced in September. in a three-course lunch and were then awarded their certificates. has been created. The area features The new service includes display Pictured (from left) are proud agents, Quinten Barnard and Maria leather bench seating and ample trolleys from which customers can Pereira of XL Sandown Cruise Corner, with George Argyropoulos, ceo, power supplies. select dishes from a choice of freshly and Nirosha Sidat, senior sales and operations manager of Cruises BA has plans to revamp its lounges prepared starters and desserts.  International. Photo: Candice May Fastjet ups frequency on -Victoria Falls route FASTJET increased the number of response to strong passenger at 17h50 and arrives in Harare departure date to take advantage of flights on its Harare-Victoria Falls demand and to be able to offer a at 18h55. the lowest fares. service on April 7. weekend away service. Tickets for the additional flights Fastjet also offers double-daily The airline previously operated Flight FN9001 departs Harare at are on sale, with fares starting from flights every day between OR Tambo three weekly flights on Tuesdays, 16h15 and lands in Victoria Falls R570 one way (including taxes). International Airport and Harare Thursdays and Sundays. at 17h25. The return flight Passengers are advised to book from R1 331 one way (including It has added a Friday flight in FN9002 departs Victoria Falls 21 days ahead of their intended taxes). 

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4 n Wednesday April 26-May 3 2017 QUICK READ FOR DECISION-MAKERS Screens in Gautrain stations are running a pilot Let’s Go feed this week. Firing up websites with RED HOT event and attraction info

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TNW7743 Contact Anton at [email protected] NEWS Crystal unveils more details on world cruise

Candice May Louis; Perth; ; Auckland; Papeete, Tahiti; Nuku Hiva, Marquesas RYSTAL Cruises has unveiled the Islands; Easter Island; Lima; Guayaquil, full itinerary for its world cruise Ecuador; and St Barts, French West Con the Crystal Symphony, which Indies. will depart Cape Town on January 7 and The Crystal Symphony’s arrive in Fort Lauderdale on April 30. accommodation includes penthouses, In the October 26, 2016 issue, penthouse suites and deluxe TNW reported that the cruise line staterooms with the option of a had confirmed dates for the world veranda and large picture window. cruise but could not provide a detailed On-board features include bars, itinerary at that time. restaurants, live entertainment, Spanning 114 days, the cruise will satellite TV, WiFi and a personal butler explore a new destination almost every service. day. Highlights include crossing the George Argyropoulos, md of Cruises International Dateline and cruising International, says this is very exciting the Pacific, South Pacific and Atlantic for Crystal Cruises as it will be the first Oceans; the coasts of South America, world cruise to depart from Cape Town. Peru and Colombia; Pitcairn Island and He adds that this once-in-a-lifetime trip the Caribbean. is one that every travel bug should add The ship will dock overnight at to their bucket list. several destinations, including Port Bookings are currently open.  Airlines flying from Zim still accept card payments

Fiona Davids situation in is different. Brian Kitchin, executive manager DESPITE being advised to request of sales for Comair explained: “In travellers flying from Zimbabwe to pay Zimbabwe, MasterCard and Visa cards for their tickets with hard cash, airlines need to be loaded with money, not are still allowing passengers to pay by bond notes, and then these cards can credit or debit card. be used to make online or international According to media reports, airlines payments.” have advised passengers travelling An airline industry expert said if from Zimbabwe to purchase their airlines did request customers to tickets with hard cash. But three purchase tickets with hard cash, it was airlines told TNW they were still because government had put a cap accepting card payments. on foreign currency, making it difficult Kenya Airways marketing manager for airlines to recover the money spent for South Africa, Tracey King, said the on the air ticket. “The Zimbabwean airline still accepted card and cash government used to pay airlines back payments when travellers purchased in foreign currency but now, because of tickets to and from Zimbabwe. the ban, airlines are being reimbursed Similarly, SAA accepts payments in in bond notes – which they can’t use,” US dollars, bond notes, Zimbabwean the expert said. credit cards, EFT, mobile money The expert added that airlines trading transfers, debit cards and all and selling tickets in Zimbabwe needed international credit cards. SAA to cover their revenue. As a result of spokesperson, Tlali Tlali, said: “This the lack of foreign currency, airlines is in compliance with the rules and were unable to recover that revenue, regulations as determined by the which allowed them to pay their bills, Zimbabwean government.” such as fuel and additional overheads. British Airways Comair also confirmed An airline association is engaging with that passengers travelling from South the Zimbabwean Government, Central Africa to Zimbabwe could still pay with Bank, Finance Minister and Treasury to credit and debit cards, although the provide airlines with foreign currency. 

New hotel to open in Sandton CBD LEGACY GROUP will open The conference rooms, a pool area Leonardo, its fifth development in with a 28m-long pool, a variety of the Sandton CBD, towards the end restaurants as well as crèche and of 2018. childcare facilities. The 52-storey hotel will be the “The Leonardo will be different tallest building in Sandton by to anything on the square and approximately 100m. provide leisure and business Features will include five-star travellers alike with high-end accommodation (with self-catering accommodation and facilities in a and fully catered options), five safe, secure environment,” says floors of business facilities, Gijs Foden, director of Legacy including working spaces and Retail Management. 

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6 n Wednesday April 26-May 3 2017 QUICK READ FOR DECISION-MAKERS TNW8107SD NEWS ‘False’ itineraries get the go-ahead for visas

Chana Boucher of a legitimate plan to travel. issuing these itineraries sufficient time for the visa or not approved before the She says, some embassies is that the incorrect dates to be processed before the planned flight. CCORDING to a recent will consider an application are processed on the visa, confirmed travel date, he According to Darren, the eTNW poll, the majority with an itinerary reflecting resulting in it expiring will incur costs to have the travel itinerary assists with Aof travel agents will planned travel dates. “If an before the correct dates flights changed. the assessment of the bona oblige if a traveller requests applicant is applying last are ticketed or the visa not Immigration New fides of the visitor, including an itinerary for their visa minute for a visa, we would being valid for alternative Zealand area manager, whether or not the applicant application even though not recommend they confirm dates due to, for instance, Darren Calder, says: genuinely intends to stay the client has not booked any flights until their visa flights being full. “Visas “Immigration instructions in temporarily and paid for air or land is received, so using an can be issued according to deem acceptable evidence and legally, and helps the arrangements. But some itinerary is definitely a safer travel dates, so it is vital [for a visa application] to deciding immigration officer are concerned about the way to apply for your visa,” that these itineraries be as include travel arrangements to select appropriate travel ethicality of this, even she adds. accurate as possible,” she to be confirmed subject conditions in relation to the thinking of it as “fraud”. Debbie says the itineraries advises. to payment, provided the visa’s duration. Debbie Nicholson, md of often state that they are According to Debbie, applicant has sufficient With this in mind, the only Visas & Passports Unlimited, just an estimation or some countries discourage funds to confirm the concern an agent should says the itineraries serve to quote and that they are travellers from purchasing air arrangements.” He says this have is whether or not it is provide approximate travel not intended to mislead tickets prior to receiving a minimises the risk to the worth their time, especially dates for the correct validity anyone. She says the only visa. If a traveller purchases applicant in the event that as most say they do not of a visa request and proof risk agents face when the ticket without allowing his application is declined charge for the service. 

Cathay Pacific, Cathay Dragon merge website CATHAY Pacific and sister a single shared website to choose from a range Africa and Indian Ocean, Dragon, merging the two airline, Cathay Dragon, where they will be able of inflight entertainment Rakesh Raicar, said: brand names to capitalise merged their websites on to manage bookings and options for both airlines, “The website merger is on Cathay Pacific’s March 29. check in online. which will be available the latest development in international brand Agents will now be able They will also have through the online booking Cathay Dragon’s rebranding recognition and leverage to book flights from all access to flight timetables, platform. process. Last year, on Cathay Dragon’s unique points across the airlines’ flight status and baggage Country manager for Cathay Pacific rebranded connectivity into Mainland combined network through information, and be able Cathay Pacific Southern Dragonair as Cathay China.” 

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TNW7740 Conference Venues There are many benefits from hosting a conference or event at or near an airport. Liesl Venter spoke to conference organisers to round up some of the options in Johannesburg, Cape Town and Durban.

MICE experts select their top airport venues OR Tambo International Airport OHANNESBURG offers and only 7km from the airport, in Terminal B at the airport, Emperors Palace panel user-interface technology, a wide variety of airport this venue is a firm favourite, this venue is as close to This world-class convention giving presenters control of Jconferencing, says says Harry. Versatile and able the airport as one can get. and exhibition centre is located presentations, volume and Harry Epskamp of Dumela to meet specific prerequisites, Offering three meeting alongside ORTIA. Not only does lighting at their fingertips. Conference Solutions. the range of venues can rooms that can seat 10, the venue boast four award- Complimentary uncapped handle anything from two to 12 and 14 delegates winning hotels, ranging from WiFi is also available to all The Birchwood Hotel and 3 000 delegates. respectively, the venue also five-star suites to three-star guests and delegates through OR Tambo Conference has seminar facilities that rooms, but it also houses the the entire entertainment Centre The Premier Conference can handle groups of 25 Convention for a Democratic complex. Free shuttle services With over 60 venues set in 52 Centre or 50 and a conference South Africa (Codesa) to and from ORTIA are also hectares of beautiful gardens Situated on the retail level venue for groups of 60 or Walkway, where delegates available for delegates and the 120. An assortment of can breakaway. The Emperors Gautrain Rhodesfield Station is catering options is also Palace Convention Centre has nearby. available. 29 venues and provides touch- Cape Town International Airport Cape Town and Durban an executive boardroom to a for networking events and have fewer offerings than spacious conference area. holds 500 delegates, while Johannesburg when it comes the Roxy Revue Bar is ideal to airport venues, says Grand West Casino for presentations and office Megan Mcilrath of Event Possibly Cape Town’s largest meetings with a twist. It can Affairs. But within 10km one entertainment centre, seat 160 delegates. can find a range of facilities Grand West is only 11km to suit almost any need. from the airport. Six fully Hotel Verde She suggests the following equipped conference venues Known as one of Africa’s conferencing venues around are available that can be greenest hotels, this venue Cape Town International configured in a variety of is just 400 metres from the Airport. styles. The Good Hope airport and boasts eight suite can host up to 170 state-of-the-art conferencing Airport Conference people, while the Grande and events venues. High-tech Centre Arena is a 2 250-sqm multi- audio-visual equipment is built Situated in the southern office purpose space that can into each of the venues and block alongside the domestic hold 5 000 people seated is included in the rate, as well terminal (Terminal 5) or 7 000 standing. Sun as free WiFi and parking. In at the airport, the venue can Exhibits can accommodation line with its green practices, handle anything from six to 6 500 people, while the the venues offer carbon- 80 delegates. Four rooms Market Hall caters for 900. neutral conferencing at no are available and vary from Hanover Street is perfect extra cost. TNW8113SD

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10 n Wednesday April 26-May 3 2017 QUICK READ FOR DECISION-MAKERS CONFERENCE VENUES 25% off at Vic Falls resort The 221-room AVANI Victoria Falls Resort in King Shaka International Zambia’s Mosi-oa-Tunya National Park is offering a Airport 25% discount for bookings Durban holds an allure of resort offers world-class of 25 rooms or more, valid its own, says Megan. Whilst conference meeting facilities until July 31. The resort’s several of the venues require that include an executive conference centre can be a short trip, they are well boardroom and flexible divided into separate areas worth the journey, offering ballroom with pre-conference and can accommodate not only excellent facilities and courtyard space. There up to 450 delegates. The resort also offers themed but also spectacular views. is more than 5 000sqm banquets in unusual venues, There are three great of meeting space, fitted with such as dinners aboard conference venues close to state-of-the-art technology. the Royal Livingstone KSIA. An onsite conference team Steam Express, or alfresco is on standby at all times barbecues and candlelit Latitude Conference to advise or assist in the ceremonies in the Boma. Centre planning of an event. This venue in Dube City is only three minutes from Kingfisher Conference the arrivals terminal at the Centre airport and caters for up to Overlooking the waters of the 300 delegates. With various Mount Edgecombe Country Birchwood upgrades its facilities seating configurations and Club Estate, this conference THE Phomolong Restaurant, restaurant officially opens Mangwanani Boutique Spa rooms that can be used centre is a mere 15 minutes’ set within Birchwood’s in May. and gym, while also providing for both conferencing and drive from the airport. The gardens, has been renovated In other news, since the in-room features such breakaways, the venue is multi-functional centre has to improve its facilities and launching in 2016, ValuStay as DStv, a desk and coffee- fitted with modern audio- four dedicated and purpose- update its appearance. @ Birchwood has been making facilities. visual equipment. Dube built conference rooms that During the process, a popular choice for Birchwood has decided Square – an open-air can be configured in several Birchwood’s head chef cost-conscious business to undertake a complete space – is also available for different ways, with space and top-tier management travellers and groups on renovation and refurbishment events and can hold 1 000 for up to 160 delegates, team created a new menu a budget. The 94 rooms of the rooms, beginning delegates. dependent on the style. Each with a focus on providing a provide guests with access in May, which will further room is equipped with state- unique dining experience for to all Birchwood’s facilities, enhance the offering while Fairmont Zimbali Resort of-the-art technology and free both in-house guests and including three restaurants, keeping the value-for-money Situated only 16km from WiFi while there is ample conference delegates. The the Hi-Flyer Aviation Bar, pool, concept.  the airport, this luxury parking available on site.

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QUICK READ FOR BUSIEST PEOPLE Wednesday April 26-May 3 2017 n 11 Encouraging your clients to opt for all-inclusive ski packages may not always be the best way to keep costs down. Sue van Winsen reports. Does all-inclusive always mean cost-effective? HERE are so many the traveller. “Pure Skiing of the inclusions you will all-inclusive packages are elements that go has both all-inclusive and really use within the hotel put together by specialist Tinto a ski package tailored experiences, so for resort,” she says. “Taking operators – who include – from airfare through us it’s about fitting what’s meals into consideration, flights, accommodation, to accommodation, to right for that individual for example, I have bought ski hire and passes. ski passes, lessons and client.” For example, an excellent three-course “Getting an operator to equipment hire – and that’s agents should ask clients meal with a bottle of wine book and package together without delving into meals whether they prefer the for €17 (R242) for two with discounts, the direct and drinks. Bringing all of club resort vibe, or if they people in a top ski resort transfers, accommodation these together into one prefer visiting different in France. So, what does in the right area, the package at a cost-effective restaurants and venues, an all-inclusive option cost correct ski pass, ski price can be daunting, so and this will guide their for meals at the hotel, and lessons and ski rental with there’s a temptation to choice. are you paying for more relevant insurance, can be just opt for the all-inclusive He says the ease of all- than you use?” cost-effective as well as option, but this may not inclusive makes it ideal Again, it comes down add value,” she says. always be the most budget- for families with young to the preferences of “Operators are able to friendly choice. kids and first timers, as the traveller. “Some may negotiate discounts and Greg Taylor, md of Pure well as those who like to enjoy the comfort of an pass these on to the Skiing, says with SA’s ever- relax in the hotel. “Much of apartment, having coffee clients as well as having changing exchange rate, your time outside skiing is and breakfast at leisure everything pre-paid, saving there is definitely merit “Much of your time spent in the same place, without having to get the traveller time and in looking at all-inclusive outside skiing is spent so the toss-up is that you dressed and go down to a money,” Anthea adds. “Ski ski packages, as agents in the same place, so don’t get to experience dining area with hundreds holidays are expensive secure most items prior the village vibe, yet you of others, while some compared with many other to travelling. “But, on the the toss-up is that you have the convenience of may find it important to types of holidays. It is flipside, booking aspects don’t get to experience everything under one roof.” have unlimited drinks and senseless for a client to separately can amount to the village vibe, yet you Anthea Hay, managing entertainment on tap in book every aspect of a less at the end of the day, member of Peak an all-inclusive resort,” ski holiday himself not should the exchange rate have the convenience Adventures, agrees that says Anthea. knowing what options play along.” of everything under there is a market for are available and what it What it ultimately comes both all-inclusive and All-inclusive packaging entails. It could be a totally down to, says Greg, is one roof.” tailor-made packages. “It Not to be confused with different experience with considering the needs of Greg Taylor comes down to how many all-inclusive resorts, which value added if everything include drinks, meals and was booked by a reputable activities, Anthea says the agent.”

Destination choice is key According to Greg, Switzerland are much the skiing destination greater than Austria and selected can have just Italy. A beer in France as much of an impact can easily be €8 (R114) on costs as the choice whereas Austria can between all-inclusive be between €4 and €5 vs tailored. “The prices (R57and R71), if not for drinks in France and cheaper in some resorts.

Did you know?

While most travel insurance policies cover leisure skiing, if travellers are participating in a professional event or competition, they will need to apply for an extension on the standard cover. TNW8106SD

12 n Wednesday April 26-May 3 2017 QUICK READ FOR DECISION-MAKERS SKIING Three Austrian resorts for repeat skiers Travellers who opt for a ski holiday year after year can be tricky to book for. Greg Taylor of Pure Skiing listed his top resorts that are sure to keep repeat skiers happy. Saalbach St Anton As one of Austria’s largest With 350km of lift-connected interconnected ski resorts, skiing, St Anton is a great there is plenty to keep skiers resort, which Greg says of all levels happy, says Greg. has a great vibe. It receives It also offers a great après- particularly high levels of ski experience within the snowfall and, with 97 lifts, the setting of a charming village. resort runs efficiently despite It has 270km of ski slopes the big numbers that visit spread across all levels, with during the ski season. The Robinson Club Amadé. 140km of blue, 112km of red slopes are better suited to and 18km of black slopes. skiers with more experience Amadé ski region For experienced skiers, rather than beginners. there is also the option of Intermediate skiers are Greg says Amadé’s vast with all lessons, hire, doesn’t mean it isn’t a great freeriding, also known as spoiled for choice with a wide 700km ski area means the meals and selected drinks choice for those with some skiing off-piste, with many selection of challenging blue resort has something for included. experience, with 270 ski lifts freeride parks, routes with runs and tricky reds. There are everyone. “Our club resort, It’s a great choice for new and 760 snow-guaranteed different levels of difficulty also great opportunities for off- Robinson Club Amadé, has skiers and new to most South pistes, all available on one and information points. piste skiing. skiing from the doorstep Africans,” he adds. That ski pass. Lack of experience puts SA skiers at risk WHILE a significant number of South Africans enjoy winter sports abroad, the experience they have in this environment tends to be low, so the risk of injury is high. According to Simmy Micheli, sales and marketing manager of Travel Insurance Consultants (TIC), the most common ski claims received are knee injuries, followed by ankle and hand injuries and in some cases, there are more serious claims with Any injury sustained while participating in snow sports damage to the skier’s can ruin a holiday. shoulder or back. “An interesting and an abrupt end. Some recently paid- modern development is the “Additionally, it can leave out claims included selfie injury,” says Simmy. travellers with exorbitant R220 000 for a client who “Several recent claims medical costs, particularly was admitted to hospital resulted from skiers being when visiting places like for a fractured clavicle injured while trying to film Europe and America, where after a snowboarding or photograph themselves the currency exchange is accident in Italy, as well as on the slopes.” unfavourable for South R306 000 for a client who Whatever the cause, Africans,” says Simmy. suffered head and spine any injury sustained “This is why it’s so injuries in a skiing accident while participating in important to have a in Saalbach, Austria, and snow sports can ruin a comprehensive insurance who returned to SA with a holiday, bringing it to policy.” medical escort. Case study: SA skier saved from hefty medical bill A TIC policy holder, going fast at all, but I fell. fractured the fibula in my Bernice Keuler, injured I was in so much pain. left leg, and my leg was herself while skiing in Thankfully my husband put in a cast. I would most Austria in March 2016. was skiing behind and certainly recommend that She said: “On the last day stopped immediately travellers take out travel of our holiday, I was skiing to help. A nearby ski insurance when they go and on my last run down, instructor phoned the abroad,” said Bernice, I became distracted for a medics and I was taken who was upgraded to a moment by another skier to hospital. business-class seat when doing a jump. I wasn’t “I was told that I had she flew home.

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QUICK READ FOR BUSIEST PEOPLE Wednesday April 26-May 3 2017 n 13 SKIING

Book it!

Pure Skiing is offering a three-star, seven-night Christmas Club Med Beidahu opened in China last year. Photo: Club Med package with rates from R22 800pps. The rate includes seven nights’ accommodation on a bed and breakfast basis at the Pension Panorama, six-day ski pass, six days’ ski hire, Two new ski resorts for 10-day travel insurance policy, five dinners at different venues and Christmas dinner. It excludes ski lessons, flights and meals not specified. Valid for travel from December 23-30. Club Med CLUB Med will open a new include one main restaurant Club Med Beidahu – Jilin, resort in France, Club Med with four different areas, as China in November last year. Samoëns in December this well as a gourmet lounge Located in Jilin Province, Don’t miss the year. The family-friendly ski with a menu designed by an hour-and-a-half’s drive French Mountains resort is centrally located in French chef, Edouard Loubet, from Changchun Longjia 2017 roadshow the heart of the French Alps and skiers can choose International Airport, the that will take place and will be Club Med’s new between two different ski resort offers 176 rooms, on the following dates: flagship all-inclusive resort domains. Le Grand Massif all with views of the ski in France, an hour from is well-suited to beginners slopes or Beidahu reservoir. Geneva airport. who want to ski amidst the There are 19 ski slopes with Johannesburg 29 May There will be 420 guest pine trees, while Flaine’s activities ranging from skiing 30 May rooms, including family high altitude is ideal for and snowboarding to Nordic Durban 31 May suites and interconnecting advanced alpine skiing. walking and hiking nature club rooms. Facilities will Club Med also opened trails. Cape Town 1 June

Email [email protected] Overhaul of iconic French ski to register. area kicks off SINCE 1945, Val d’Isère to retain the aesthetic pedestrianised. The charm has been one of the feel of the region. New of Val d’Isère’s old village world’s most popular ski shops and restaurants will be reinforced through resorts due to its huge ski will be added along with the creation of narrow area and traditional village two hotels and residential streets and the use of feel. Now, the resort apartments. traditional stone, slate is undergoing a major The Tower of Val will be and wood. overhaul, with government the central focus point of According to media giving the green light for the development, inspired reports, Le Coin de Val the redevelopment of Le by the 14th Century will cost around R2,8bn Coin de Val in the centre Montmayeur medieval and will see the addition of Val d’Isère. tower in Aime. According of 900 beds to the The redevelopment to the developers, the resort, which will span project kicked off last year tower will “protect guests 22 000sqm. and will continue until from the vicissitudes of The new buildings 2020. Currently, most of the modern world during will incorporate the work is focused on their stay at Val d’Isère”. environmentally friendly the extensive demolition With seven storeys, systems designed of the resort, while the tower will include a to reduce energy construction will only start restaurant on the top floor. consumption, while in 2018. Large car parks with rainwater and melted snow The new buildings will be underground access will will run the sanitation constructed to recreate allow for better traffic system and geothermal the traditional design of flow below street level, energy will heat the hotel old alpine villages in order leaving the roads to be rooms and apartments.

Did you know?

Air France’s baggage policy allows Business and La Première passengers to check in skiing and other sport equipment provided it weighs no more than 23kg and that its total dimensions are 300cm or under. Passengers may need to get prior approval from the airline’s customer service department at least 48 hours prior to travel, particularly when travelling as a group with 10 or more passengers.  TNW7744

14 n Wednesday April 26-May 3 2017 QUICK READ FOR DECISION-MAKERS The Gulf Visitors to Gulf countries should be mindful of the region’s deeply entrenched cultural and religious beliefs. Michelle Colman reports. Make sure your clients stay on the right side of the law HE recent arrest of a  In a hosted situation, never Along with the doctor’s note or South African working in refuse food or an additional prescription, medicines should TDubai and his Ukrainian helping as it is considered be carried in their original fiancée, who fell pregnant out rude. packing, and travellers should of wedlock, was a reminder  When finished eating, leave not take a larger quantity than that visitors should familiarise your utensils facing upward they need for the duration of themselves with the region’s in the middle of your plate. the trip. strictly enforced laws.  Eat with your right hand only. Sheikh Zayed Grand Mosque – visitors should respect dress Indeed, tourist visits tend  If you are eating in a local Clothing etiquette codes. Photo: Mohammad Reza Domiri Ganji to be more fleeting and their home, remove your shoes on “Be mindful how you dress in situation does not compare entry. public,” cautions Annemarie. contemporary brand manager Authority. Hemlines must fall with that of workers in the  If the tourist is hosting the “Ladies do not have to cover at Cruises International: “A below the knee. Dubai Tourism region, but the incident serves meal, he will be expected to their hair and face when good rule of thumb is covering says swimwear is appropriate to focus on the fact that Gulf tip 10% over and above the walking in public, as long as from knees to shoulders.” at the poolside or on the countries have a distinct service charge. their shoulders and chest are Non-revealing clothing beach, but not on the streets value system that should During the fasting month of covered. You might have to stretches to wearing shoes or in malls. For men packing be respected for a trouble- Ramadan, non-Muslims can wear a scarf when visiting a with closed toes, says a business suit, darker free stay. The area, says eat and drink in many hotels holy site or mosque.” literature provided by the Abu colours are considered more Annemarie Lexow, sales and and restaurants. To respect Says Thaybz Khan, Dhabi Tourism and Culture professional. marketing manager of Travel those who are fasting, these Vision, has very strong and old areas may be screened off. cultural beliefs, and visitors Alcohol can be purchased after Business conduct would do well not to offend sunset. An interesting event laws and customs. to witness over this time is The Abu Dhabi Tourism should wait to see if he and trust, and decision- Perhaps one of the best- the daily Iftar feast at sunset, and Culture Authority extends his hand first. making can be slow and known taboos in the region breaking the daily fast. offers some guidance The first name is often bureaucratic. While Middle exists around the consumption on acceptable business used as a form of address, Easterners may arrive late, of alcohol. In Dubai, drinking Public behaviour conduct. preceded by the honorific Mr, punctuality is expected of is allowed in licensed Locals may take offence In a meeting, acknowledge Mrs, Ms. Status is important westerners. Refreshments restaurants, pubs and clubs, at swearing, spitting and the most senior person and acknowledged by using should be accepted and but not tolerated in non- aggression, and public displays first. Use the right hand the correct terms such as complimented on. Note that licensed locations or public of affection will cause frowns. when shaking hands and Sheikh or Sayed. it is disrespectful to show areas. Tourists must be over “Very interesting, and I know exchanging business cards. Initial meetings are usually the bottom of your shoes in 21 to drink legally. South Africans will find this A woman greeting a man about building relationships a meeting. very hard to abide by, is the Culinary customs law against jay walking,” says The Abu Dhabi Culture and Annemarie. “Be very careful Tourism Authority, represented and do not try it anywhere in in South Africa by Development the UAE; you will be fined if Promotions, suggests that if you do not cross roads at the Modern to Traditional alcohol is not offered in an designated areas.” Dubai - Fujairah - Abu Dhabi establishment, it is better not She further warns: “If you 7 Nights to ask for it. A third emirate, need to carry medication From R20 100.71 pps Sharjah, is almost completely with you whilst in the UAE, be Valid from 1 May - 22 June 2017 dry and there are very few sure to have a doctor’s letter 29 June - 27 August 2017 locations where alcohol is to support the medication, Including Accommodation in 4* Hotels, allowed. specifying the period of travel, breakfast, private transfers, There are constraints to your illness or condition, what excursions, entrance fees. bear in mind when it comes to the treatment is for and its Notice Peak supplement may apply eating too. It is widely known description.” that Muslim tradition forbids This applies to medicines the consumption of pork that are named on the UAE products, but here are some Ministry of Health’s restricted Contact us: Tel: (011) 408 -8000 other points of good manners and controlled list, such as email: [email protected] advised by Abu Dhabi Tourism: those containing codeine. TNW7736

QUICK READ FOR BUSIEST PEOPLE Wednesday April 26-May 3 2017 n 15 The Gulf Top stopover choices  Dubai is increasingly class passengers get known for its two free nights. The Abu entertainment and the Dhabi Transit Stopover, big stage names that for those with six to 12 perform in the city. hours between flights, This year has seen the offers passengers a likes of Guns ‘N Roses round of golf, including and Bryan Adams in club rental, for US$40 concert, and in May (R534). Alternatively, it’s the turn of Justin travellers can spend the Bieber. It is included in time at the Yas Links a three-night package Golf Course swimming Traders Hotel, Qaryat Al Beri, Abu Dhabi. from Emirates Holidays, pool for the same fee. with accommodation at For those travelling a visa. On the tour, Square, before driving Village, designed to the five-star W Dubai for Hajj or Umrah, the passengers view the down to the Corniche, an remind younger Emiratis Al Habtoor City. Rates Islamic City Stopover world’s largest man-made impressive 8km stretch of their rich and colourful start from R15 985pps, accommodates travellers port at Jebel Ali, the of perfectly manicured past. Finally, the tour including return airport in alcohol-free hotels in gigantic Sheikh Zayed waterfront. From there, wraps up at Abu Dhabi transfers in Dubai by Abu Dhabi, with access Grand Mosque and Union it’s on to Heritage Marina Mall. private car, regular Tier to alcohol-free activities. tickets for the concert and economy-class  Travel Vision’s three- flights on Emirates night Dubai City stopover with 20% bonus miles sells from R17 440pps for Emirates Skywards and clients stay at the members. four-star Vida Downtown Dubai, a boutique  Etihad Airways has property 10 minutes’ introduced a ‘2-for-1 walk from Burj Khalifa. Stopover’ where the Breakfast is included, as second night comes well as a desert safari free at a choice of with barbecue, return 60 hotels. It starts airport transfers and at US$44 (R587) per a visa. The three-night person and travellers Abu Dhabi stopover is can also take advantage priced from R16 925pp, of a range of ‘2-for-1’ inclusive of flights, half- activities. Also available board accommodation is the Premium Stopover, at the four-star Traders where business-class Hotel Qaryat Al Beri, travellers get a free night return airport transfers, in Abu Dhabi and first- a half-day city tour and An artist’s impression of the four-star Vida Downtown Dubai.

Celebrity Constellation cruise options AT THE end of the year, Oman and Abu Dhabi. the Celebrity Constellation  10 nights, departing undertakes a series of November 27. Ports on this cruises that include a itinerary include Abu Dhabi, number of Gulf ports of Muscat and Khasab in call on its itineraries. Oman, and Dubai. According to Thaybz  12 nights, departing Khan, contemporary December 7. Ship calls brand manager of Cruises at Abu Dhabi, followed International, pricing starts by the Indian ports of from R22 300pps, including New Mangalore, Goa gratuities and taxes. (Mormugao) and Mumbai.  15 nights, departing It heads back to Abu Dhabi November 12. Ports include via Muscat and Dubai. Rome (Civitavecchia), Sicily  14 nights, departing (Messina) and Athens December 19. Itinerary (Piraeus) before the ship includes Abu Dhabi, sails through the Suez Muscat, Cochin, New Canal. It then calls at Mangalore, Goa, Mumbai Aqaba in Jordan, Muscat in and Dubai.

Did you know?

Abu Dhabi Tourism will be hitting the road in May. Agents are invited to a fun-filled morning with entertainment by Barry Hilton. The venue is Summer Place in Johannesburg on May 23, Hilton Durban on May 24 and the One&Only Cape Town on May 25. TNW8110SD

16 n Wednesday April 26-May 3 2017 QUICK READ FOR DECISION-MAKERS The Gulf

AccorHotels plans mega-hotel for Dubai ACCORHOTELS has for completion by the announced a conversion end of 2018. Upon and rebranding of a opening, the 1 015- former Sheikh Zayed room hotel will be the Road landmark into the largest Mercure property 1 015-room Mercure in AccorHotels’ global Dubai Barsha Heights portfolio. Hotel Suites and The hotel is close to Apartments. major business and The property is leisure attractions within currently undergoing the city, including Dubai Ferrari World on Yas Island. the first of a two- Media City, Mall of phase comprehensive Emirates, Emirates Golf refurbishment and is Club, Knowledge Village Abu Dhabi’s newest attraction expected to open on and Dubai Internet City. May 19. Facilities will include The first phase an all-day-dining gets pulses racing includes the renovation restaurant with a shisha of 120 hotel rooms lounge, two speciality ABU Dhabi’s newest According to Abu Dhabi the exceptional story of how to fit Mercure brand restaurants, lobby attraction, the Turbo Track, media reports, the ride aims a world-class rollercoaster has opened at Ferrari World to give guests a glimpse came to be. We are extremely dimensions. The second- lounge, health club, spa on Yas Island. Considered to into the world of Ferrari test humbled by the passionate phase renovations will and swimming pool. As be the most heart-pounding drivers. Major structural drive that continues to fuel focus on enhancing part of the extensive rollercoaster ride in the world, changes had to be made to the minds and hearts of additional guest rooms refurbishments, a new the Turbo Track shoots a car the building to accommodate our team at Ferrari World and facilities to elevate speciality restaurant will at 102kph along a 180-metre the rollercoaster – the third to Abu Dhabi and those who the hotel from a four- be incorporated into the steel track, catapulting guests be launched at Ferrari World diligently worked behind the star ranking into a five- hotel’s offerings, along vertically up to 64m before Abu Dhabi in the last 12 scenes to bring this new ride star property. The full with over 400sqm of plunging them back at zero months. to life,” said Jesse Vargas, gm project is scheduled meeting space.  gravity. “Today, we are celebrating of Ferrari World Abu Dhabi.

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QUICK READ FOR BUSIEST PEOPLE Wednesday April 26-May 3 2017 n 17 Australia An unfavourable exchange rate has made Australia an expensive destination for South Africans – but destination experts have some tricks up their sleeves to make it more affordable. Sue van Winsen reports. Tips to make the rand go further The Great Barrier Reef is on most visitors’ bucket lists. ITH the exchange rate adds that accommodation still book excursions and sitting at over R10 to is particularly pricey in activities while they are there Bronwyn Strydom, Ocean Road, Cairns and Wthe Australian dollar, these cities. – providing an opportunity for marketing manager of the Great Barrier Reef and travel ‘Down Under’ can be Another factor that pushes agents to upsell. Trafalgar and CostSaver, Tropical Reef and Rainforest. costly and agents are having up prices is that Australia This is also the view of says Trafalgar’s most Another way to cut back is to be creative and make the is a year-round destination Theresa Szejwallo, md of popular ‘mini-stay holidays’ by exploring the country by most of their destination and therefore there are no Trafalgar and CostSaver, who are Sydney and the Blue coach, says Bronwyn. “All VIP expertise to sell the country opportunities to travel during says while Australia is not Mountains, Sydney’s sightseeing is included with to South Africans. low or shoulder periods, a huge seller, it is growing. Food and Wine Discovery, extra free time and optional It’s not just the exchange says Annemarie. “Also, as “We believe this is due to the Melbourne and the Great experiences.” rate that makes Australia Australia is in the Southern short city stays we offer. It pricey – another factor is hemisphere, it shares our seems our guests are taking that many of the destinations seasons and their school these as an add-on extension Average costs... people want to travel to are holidays are similar, making it to their family visits. With all along the east coast. These more difficult for a family with the inclusions and experience Numbeo, which publishes insight into what tourists areas, like Sydney, Melbourne kids to travel out of season Trafalgar provides, with the the average cost of living should expect to pay and Brisbane, are popular to Australia.” seamless orchestration in in countries around the for common items and with travellers from all over the way we package every world, provides some services in Australia. the world, making them very Cutting costs aspect, there is just no  McMeal at McDonalds: AU$10 (R100) expensive, says Annemarie Annemarie says many South comparison with the  Cappuccino: AU$4,19 (R42) Lexow, sales and marketing Africans stay with family and experience an independent  Water (1,5l): AU$2,49 (R25) manager of Travel Vision. She friends to save on costs, but traveller would have.”  Three-course mid-range restaurant meal for two: AU$80 (R808)  Mid-range bottle of wine at a supermarket: AU$15 (R152)  Domestic beer at a supermarket (0,5 litre): AU$5,18 (R52)  Gasoline (1 litre): AU$1,27 (R13)  One movie ticket: AU$18 (R182)

Take note!

The Australian government has implemented tighter screening procedures for passengers flying to Australia on Emirates, Etihad, Qatar and Qantas from Dubai, Abu Dhabi and . This follows the implementation of the country’s new requirements for enhanced explosives detection. The new directive does not apply to flights bound for the UAE out of Australian airports. The tightened security measures will include additional screening at the gate and it may include targeted screening of passengers’ personal electronic devices. However, there is currently no restriction on carrying electronic devices on flights into Australia.

Did you know?

Air offers flight options from Cape Town, Johannesburg and Durban to Perth in Australia. From Perth, passengers can connect seamlessly with Virgin Australia to all the country’s major cities. In addition, the airline offers economy-class passengers with a checked luggage allowance of two pieces weighing 23kg each, while business- class passengers can check in two pieces weighing 32kg each. On all non-connecting flights from Australia to South Africa, passengers are offered a free stopover in Mauritius at a four-star hotel, including meals and transfers. All-inclusive return airfares between SA and Perth start from R9 714 for economy and R24 414 for business class.  TNW8114SD

18 n Wednesday April 26-May 3 2017 QUICK READ FOR DECISION-MAKERS COMMUNITYNEWS JOBS Births, deaths, marriages, promotions – we want to know! Please e-mail TNW’s Taryn Nightingale, at [email protected]. Pick of the week brought to you by on the African continent, Oz joined FCTG in 2010 Appointments the time is right to invest in where he worked in one of  Fastjet has specialist leadership for our the group’s stores as a appointed Hein key business areas,” says retail travel consultant in Kaiser as gm of Ticketing Fundi – Gauteng In-house Travel Supervisor – Nico Bezuidenhout, ceo of Cape Town. Oz became Lee Botti & Associates Gauteng Marketing and fastjet. “Hein was integral a team leader in 2011 North. Focus on full ticketing Lee Botti & Associates Communications in building the success and he has also been function for busy, well established travel North. Leading, national TMC! Oversee to oversee agent. Dynamic team! Galileo/Amadeus prestigious in-house while consulting of the Mango brand, and part of the group’s retail to VIP’s. Galileo essential. Competitive the carrier’s proficiency essential. R15 000 ctc. has been recognised for finance department as Email: [email protected] offer. Email: [email protected] African markets. his strong strategic ability an accountant in 2012. Regional General Manager – Angelique In-house Travel Supervisor – Gauteng and lateral creativity.” In 2015, Oz moved to Helderberg Claassen has Angelique will be based at Johannesburg and was Lee Botti & Associates Quantex Recruitment Group been appointed fastjet’s headquarters in appointed an area leader. North. Leading, national TMC! Oversee Management experience within the prestigious in-house while consulting to manager of Johannesburg. She will also inbound tourism industry & solid VIP’s. Galileo essential. Competitive offer. Southern Africa knowledge is essential. Distribution manage channel distribution  Premier Email: [email protected] Suitable candidate must be able to and IT Systems for fastjet’s key markets of Hotels & Resorts travel extensively. for fastjet’s Tanzania, Zimbabwe, Zambia has appointed General Manager – CPT Email: [email protected] core markets across Quantex Recruitment Group and South Africa. Angelique Deneys Swart 5+ years’ tourism industry experience, Groups/Series Consultant – Africa. Hein will be based was previously the channel Group operations management experience, sound sales JHB North in Johannesburg and will manager of SAA subsidiary, manager of & marketing skills wanted by top Professional Career Services focus on the airline’s tourism software brand. Experienced Min 3 years’ experience in groups/ Mango. “We are confident Resorts and series within inbound tour operator. overall marketing and & motivated candidate required! that Angelique’s appointment Bruce McKay Email: [email protected] Good knowledge of Southern Africa. communication strategy will support the growth of has been appointed Group Tourplan an advantage. Email: [email protected] and serve as spokesperson fastjet across key African Food and Beverage manager. Senior Database Administrator – and manage the regional markets, and strengthen our Deneys, a former business East Rand Senior In-Bound FIT Consultant – marketing teams in fastjet’s ability to deliver an efficient consultant, joins the Professional Career Services French – Johannesburg Prepare rates received from key markets of Tanzania, and pleasurable customer Premier team with 35 years’ Equity Connections cc suppliers for entry into Tourplan. Loading Suit senior fluent in spoken/written Zimbabwe, Zambia and experience,” says Nico. experience in the hospitality of exchange rates. Assisting consultants French. Run FIT’s tours into South/ South Africa. Previously Hein industry and specialised in and accounts department with rate Southern Africa. Minimum five years’ was head of Communication  Uzair Desai, lodge development, team queries etc. Email: [email protected] senior consulting needed. and Corporate Affairs and Email: [email protected] better known building, service excellence, Team Leader – Johannesburg acting head of Marketing at as Oz, has and industrial relations. Equity Connections cc Senior Corporate Consultant – SAA subsidiary, Mango. “As been appointed Bruce brings with him 30 Take charge of leisure/corporate team Randburg fastjet continues to deliver of consultants. Handle VIP client Wendy’s Travel Personnel as Corporate years of experience as Super perks, 20 days leave, medical on its vision to make air bookings plus grow, develop and Traveller gm of chef, food columnist, hotel mentor your team. Supervisory aid, pension offered for your senior transportation affordable Flight Centre school proprietor, and hotel experience advantageous. consulting expertise. Galileo and strength in reissues very important! and accessible to everyone Travel Group (FCTG). manager. Email: [email protected] Email: [email protected]

Marketing Administrator – Durbanville Business Development Executive – Club Travel Cape Town Looking for a person to be involved in Club Travel all areas of marketing and to support The ideal candidate must have relevant divisions with marketing, social previous corporate industry experience campaigns, blog content creation and with a minimum of 3 years’ sales corporate identity maintenance. experience in travel. Email: [email protected] Email: [email protected] TNW7742 These adverts were selected from the vacancy section of www.travelinfo.co.za For more details contact [email protected]

011 789 3337 Our highly trained consultants have a combined experience of 20 years in recruitment. We have a solid understanding of the travel industry and aim to source the best staff for all our clients.

We conduct : ■ Personal interviews ■ Thorough Reference checks ■ Criminal, Credit and Qualification checks

We have an extensive database of experienced applicants looking for exciting new career opportunities. Please don’t hesitate to contact either Jean or Nono to assist with all your staffing needs.

E mail: [email protected] | [email protected] Web: www.pcs-sa.co.za TNW7540 APSO MEMBER TNW8116SD

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QUICK READ FOR BUSIEST PEOPLE Wednesday April 26-May 3 2017 n 19 TNW NEWS Industry hotshot joins fastjet To the point ASTJET has appointed concept of a truly sectors and in The Queen Victoria Hotel at the V&A Waterfront in Cape Town will open Sylvain Bosc as the pan-African LCC, empowering the The Manor House in May. It will consist of four butler-serviced executive F airline’s new chief which plans to public who have suites and offer a private dining room that can seat six guests. Guests commercial officer. make air travel not had the Sylvain’s credentials include accessible to opportunity to fly have access to the hotel’s restaurant, Dash, and a 24-hour gym. tenures as chief commercial the second- before,” he says. officer at both SAA and most-populous Nico is French airline, Corsair. continent after enthusiastic about He also worked as group Asia, as it the new team of brought to you by eTNW and TRAVELINFO strategic planner for the presents both a top talents he Air France KLM group and commercial and is assembling brought to you by eTNW and TRAVELINFO held several key commercial socio-economic and believes positions at Air France earlier opportunity. that it reflects in his career. “There has Sylvain Bosc the direction He joins ceo, Nico been a marked of the airline’s Bezuidenhout’s team to stimulation of tourism and business. He says Sylvain’s rebuild, restructure and trade growth in markets appointment will go a long redevelop the business. where fastjet operates. way to re-establish a Sylvain says he is looking Typically, aviation fulfils solid and formidable Weddings aren’t our thing forward to working for an a significant role in the commercial foundation How involved do you get in booking wedding travel? airline that has adopted the development of these two for the airline.   I don’t book wedding travel at all  I only book the travel (flights and accommodation) Booking sites have dodgy prices  I offer to book all the bells and whistles  I book the travel, venue, food and drink From page 1 He says sites like this can who compare our quotes company was made aware be damaging to the trade. to online sites and, where 41% 39% of a special on a site for a “People think they’re booking possible, we try to match; seven-night, all-inclusive stay with a reputable supplier 99% of the time we get the at La Pirogue Resort and and only on travel dates do booking,” says Irene. Spa in Mauritius for R9 900 they realise they’ve been “I only deal with websites 17% per person, including flights duped.” I know to be authentic,” and taxes. “Despite World Irene Ferreira, corporate says Tony King, senior Leisure Holidays having travel director at Reynolds travel adviser at GoTravel. 3% exclusive selling rights to La Travel Centre, says they had co.za. Irene says she uses Pirogue in SA, if you remove to assist a client who used booking sites like Expedia or the airport taxes alone, the an online site to book a Booking.com for comparative eTravel is the ITC market leader in South Africa and assists senior Travel price comes to R6 100,” he trip to Germany. On arrival, reasons. “If more cost Consultants and Travel business owners to realise their dreams. If you have says, adding that this would the client discovered the effective, we book on that ever dreamt of owning your own travel business or would like to cut costs eTravel is the ITC market leader in South Africa and assists senior Travel accommodation was not site and then charge a by doing away with your IATA license and improve your current business be a price 12 times cheaper Consultants and Travel business owners to realise their dreams. If you have efficiencies then you should call eTravel. We run the back office for over than legitimate offers. booked, confirmed or service fee.” ever dreamt of owning your own travel business or would like to cut costs 200 Independent Travel Companies and specialise Ramesh says they paid for. Asata ceo, Otto de Vries, by doing away with your IATA license and improve your current business in making your travel business a success by offering approached the agency Irene and Ramesh both says Asata is investigating efficiencies then you should call eTravel. We run the back office for over the best commissions, overrides & a comprehensive 200 Independent Travel Companies and specialise offering the deal and have agree that South Africans the feasibility of self- support structure. If you have a client base, 5 years in making your travel business a success by offering since been on a wild goose are less trusting of booking regulation for the travel travel consultant experience or already own your the best commissions, overrides & a comprehensive online than Europeans. sector and this is an area own business but want to make more, then contact chase. TNW is currently support structure. If you have a client base, 5 years us! You’ll be amazed at how easy it is! assisting in investigating “SA travellers prefer to use that would be considered travel consultant experience or already own your reputable booking sites or so the end customer is Contact Tammy on 0861eTrave1 this case and will report the own business but want to make more, then contact outcome in a later issue. an agent. We have clients protected.  us!or [email protected] You’ll be amazed at how easy it is!

TNW7136Contact Tammy on 0861eTrave1 or [email protected]

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20 n Wednesday April 26-May 3 2017 QUICK READ FOR DECISION-MAKERS