Orillia 2020 Winter Games Volunteer Training

1 Plus… each sport has an Event Sponsor! These sponsors will have a booth set up at the venue and will engage with participants, visitors, etc.

2 Agenda

1.Introductions and Housekeeping

2.2020 Ontario Winter Games Presentation

3.Questions

4.Break-out sessions and InItLive Demonstration

5.Shift Sign ups

3 Welcome

The Orillia 2020 Ontario Winter Games is run by a Games Organizing Committee (GOC). The committee, which is led by enthusiastic community leaders, has helped shape the Games and created a unique event that will welcome all of Ontario to Orillia and area.

4 About the Games

• February 27 – March 1, 2020

• 3,500 participants

• 27 sports

• Venues in Orillia, , Oro-Medonte, Severn, Bracebridge, and Rama

• 5,000+ visitors are expected to visit the area

5 Sports and Venues Common Terms for you to know:

 GOC- Games Organizing Committee

 PSO- Provincial Sport Organization

 MHTSCI- Ministry of Heritage, Sport, Tourism, and Culture Industries

 HQ- Headquarters

7 Our Team

 The Ministry

 Provincial Sport Organizations

 Chair of GOC, General Manager, Assistant General Manager

 GOC

 Volunteers

8 Ministry of Heritage, Sport, Tourism and Culture Industries

9 Games Ontario

The first Ontario Games were hosted in 1970 in Etobicoke.

The Orillia 2020 Ontario Winter Games is supported by the Province of Ontario, through its Games Ontario program

Five Games are run through this program biennially:

1. Ontario Winter Games – 2020 Orillia 2. Ontario Summer Games – 2020 London 3. Ontario 55+ Summer Games - 2020 Peterborough 4. Ontario 55+ Winter Games – 2021 Brant 5. Ontario Parasport Games – 2021 Mississauga

10 PACHI – Games Ontario Mascot

 PACHI, the popular mascot of the 2015 Pan Am/Parapan Am Games has been adopted as the Games Ontario mascot.

 Watch out for PACHI throughout the Games!

11 Why the Ontario Winter Games? The Ontario Games program plays an integral role in sport/athlete development as well significantly contributes to sport tourism.

For host communities: • Increases tourism and visitors to the area. • Builds sport hosting resume which leads to more sport events. • Builds community spirit and pride. • Develops a strong base of qualified volunteers.

12 The Economic Impact of the 2018 Ontario Winter Games

13 Athlete Pathway

 Ontario Winter Games (first multi-sport experience)

Games- National Games

Did you know? Ontario is hosting the 2021 Canada National Games in Niagara Falls August 6- August 21, 2021

 Olympics & Paralympics, Pan Am & Parapan Am Games, International competitions.

14 OntarioV Games Alumni

15 Thank You!

16 Volunteer Team

 General Volunteers- Green

 Sport Managers- Blue

 Medical and Security- Red

17 Volunteer Roles

 Ambassadors (accommodations, bus, greeters, food services, registration)

 Opening Ceremony

 Set-up and Tear-down

 Security

 Logistics

 Medical – must have minimum SFA & CPR-C

 Sport Technical (Timers etc.)

18 A Great Volunteer is

19 Volunteer Code of Conduct

• Ambassador for • Be punctual • Nothing unsportsmanlike the games • Follow all rules • Support the rights of others to enjoy • Respect and by-laws the games

Expectations Rules Behaviour

• Help maintain a • Help maintain a safe environment harassment free • Right of refusal in work space unsafe space • Right of refusal due to harassment

Work Safety Harassment

20 Safety and Security

 Top priority is safety and well-being of all volunteers  Report all incidents to Sports Manager  If you can eliminate the problem safely, do so  Record details on an Incident Notification Form  Incidents include Personal Injury, Hazards, Property Damage and Loss, Workplace Violence, and Environmental Damage  Do not directly intervene in any suspicious activity

21

Accessibility

 Accessibility means simply giving people of all abilities opportunities to participate fully in life

Accessibility not only helps persons with a disability, it also benefits:

 Seniors

 Families travelling with young children

22 Tips on helping a Person with a Disability  “Ask First” if the person needs or wants your help – do not just assume that they do.

 Allow the person to identify how best to assist them

 Do not touch the person, their service animal and/or their assistive device/equipment without their permission

 Follow these accessibility tips to help make the games more inclusive and welcoming for people with disabilities

23

Accessibility Reminders

 Use People First Language - DO: She/He uses a wheelchair, She/He has a need for… - DO NOT: Wheelchair bound, She/He has a problem with…

 Referring to Physical Structures as Accessible - DO: Accessible Parking, Accessible Washrooms - DO NOT: Handicapped ramp, Disabled Parking

 Referring to Disabilities • DO: Treat all individuals with the same level of respect, each individual should be addressed in a first-person manner. • DO NOT: Group as “the disabled”, refer to someone as a “disabled person”

24

Privacy Policy

GOC only collects information that is voluntarily provided and undertakes that such information will be kept strictly confidential.

Information collected will be destroyed as per the City of Orillia policies and procedures.

25 Games-Time Communication

 Games Headquarters

 GOC Committee Members

 Sport Managers

 Volunteers

26 Volunteer Checklist

❑ Arrive on time ❑ Check in with the Sport Manager ❑ Receive your accreditation and keep it with you ❑ Always wear your volunteer shirt while on shift ❑ Wear proper clothing and footwear (outdoor or indoor depending on venue) ❑ Leave valuables at home but be sure to have your driver’s license if your role involves driving ❑ Carrying a cell phone would be beneficial ❑ Bring food, water bottle and snacks (food will NOT be provided)

27 Things to Remember

1. Check in with the Sport Manager at start of shift to receive accreditation badges

2. Please arrive 30 minutes before your first shift and 15 minutes before your regular shift

3. When on duty please wear your accreditation and volunteer shirt

28 Things to Remember #2 4. Do not put yourself in a position that makes you feel uncomfortable

5. If a situation occurs that you are not able to deal with report the issue to the Sport Manager

6. Notify your Sport Manager if you are unable to attend or are going to be late for your shift

7. The Games HQ phone # is on the back of your badge: 705-325-1106

29 When things don’t go as expected

1) CONTROL EMOTIONS • Take it professionally, not personally. • Separate the person from the problem.

2) CALM THE INDIVIDUAL • Listen to understand. • Show empathy. • Take responsibility for solving the problem.

3) FIND A SOLUTION • Try to resolve or address the individual’s concerns • If a solution is not found, contact the sport manager

30 A Day in the Life of an Athlete At the 2020 OWG – Registration Day

Watch our GOC members show you what most athletes will experience on Thursday, February 27th, 2020.

Opening Drive to Registration Ceremony

Bus to Opening Register Ceremony

Drive to Accommodations Eat dinner

Arrive at Accommodations Take bus to dinner and Check In

31 A Day in the Life of an Athlete At the 2020 OWG – Competition

Medal Ceremony occurs throughout the day depending on Sport

Breakfast Dinner

Transportation to Transportation to Sports Venue Hotel

Competition Competition Lunch

32 Information Binder  Located at each sport competition venue

33 Example of a Sport’s Schedule

34 Opening Ceremony

 Set Up – 10am to 6pm (12-4pm will be the lion’s share)

 Crowd control – 4pm to 8:30pm

 Road Closure(s) – 2pm to 11pm

 Bus Greeters – 4pm to 9pm

(times are tentative and subject to change)

35 2020 OWG

Opening Ceremonies

10:00am 2:00pm 6:00pm 6:00pm 6:15pm 4:00pm 4:30pm 6:30pm 11pm 6:45pm 6:30pm 6:55pm Volunteer Road Athletes VIPs Marshal Set-up Meeting Dry Run Closure arrive arrive on site athletes

6:30pm 7:00pm 7:25pm 7:40pm 8:00pm 8:05pm 8:15pm 6:55pm 7:25pm 7:40pm 8:00pm 8:05pm 8:15pm 10:45pm Opening Pre-show Official Athlete remarks Entertain- Torch Strike DJ and Opening Parade ment Parade Lightshow keynote tear down speakers fireworks

36 Medical Information

Head Safety

Rowan’s Law and Concussions visit https://www.ontario.ca/concussions for more info Head Injuries- recognition, treatment

First Aid and CPR Information

AED in each venue Medical Volunteers

37 What to expect before your first shift

• Please continue to check your email and the Orillia2020 website as important information will be communicated to you • Please review this PowerPoint when posted on the Orillia2020 website • Schedule your shifts on the InItLive system • If you are volunteering for the opening ceremony, you will receive your accreditation badge at the Orillia Waterfront Centre prior to the ceremony • Complete your criminal record check, upload it to InitLive or bring it to the Parks, Recreation and Culture Department at Orillia City Hall

38 InitLive InitLive Demonstration

Steps: - www.orillia2020.ca and Click “volunteer” - Click “click here to volunteer” - You will be taken to InitLive - Click the green button that says edit sign up or sign up - If it is Sign Up for this event- then type in your email and password - You will be taken to a sheet that says “please fill out the form questions” - Ensure this is filled out and click next. - You will be taken to “Roles”, select which one you would like. - You will be taken to availability. ENSURE YOU SELECT YOUR AVAILABILITY! - Click next. - Select which shifts you would like - Keep an eye out for communication from the GOC and your Sport Manager

39 Closing

• You now have an opportunity to ask questions to GOC

• Team members are available for you to sign up for roles and computer assistance is available

Contact Information

• [email protected]

• 705-325-1106

Please contact us with any questions you may have

40 Thank you

Encourage family and friends to come out to the Games and support our Ontario athletes

41 @Orillia2020 #Orillia2020 #SponsorCheerVolunteer #play2inspire