Orillia 2020 Ontario Winter Games Volunteer Training 1 Plus… each sport has an Event Sponsor! These sponsors will have a booth set up at the venue and will engage with participants, visitors, etc. 2 Agenda 1.Introductions and Housekeeping 2.2020 Ontario Winter Games Presentation 3.Questions 4.Break-out sessions and InItLive Demonstration 5.Shift Sign ups 3 Welcome The Orillia 2020 Ontario Winter Games is run by a Games Organizing Committee (GOC). The committee, which is led by enthusiastic community leaders, has helped shape the Games and created a unique event that will welcome all of Ontario to Orillia and area. 4 About the Games • February 27 – March 1, 2020 • 3,500 participants • 27 sports • Venues in Orillia, Barrie, Oro-Medonte, Severn, Bracebridge, and Rama • 5,000+ visitors are expected to visit the area 5 Sports and Venues Common Terms for you to know: GOC- Games Organizing Committee PSO- Provincial Sport Organization MHTSCI- Ministry of Heritage, Sport, Tourism, and Culture Industries HQ- Headquarters 7 Our Team The Ministry Provincial Sport Organizations Chair of GOC, General Manager, Assistant General Manager GOC Volunteers 8 Ministry of Heritage, Sport, Tourism and Culture Industries 9 Games Ontario The first Ontario Games were hosted in 1970 in Etobicoke. The Orillia 2020 Ontario Winter Games is supported by the Province of Ontario, through its Games Ontario program Five Games are run through this program biennially: 1. Ontario Winter Games – 2020 Orillia 2. Ontario Summer Games – 2020 London 3. Ontario 55+ Summer Games - 2020 Peterborough 4. Ontario 55+ Winter Games – 2021 Brantford Brant 5. Ontario Parasport Games – 2021 Mississauga 10 PACHI – Games Ontario Mascot PACHI, the popular mascot of the Toronto 2015 Pan Am/Parapan Am Games has been adopted as the Games Ontario mascot. Watch out for PACHI throughout the Games! 11 Why the Ontario Winter Games? The Ontario Games program plays an integral role in sport/athlete development as well significantly contributes to sport tourism. For host communities: • Increases tourism and visitors to the area. • Builds sport hosting resume which leads to more sport events. • Builds community spirit and pride. • Develops a strong base of qualified volunteers. 12 The Economic Impact of the 2018 Ontario Winter Games 13 Athlete Pathway Ontario Winter Games (first multi-sport experience) Canada Games- National Games Did you know? Ontario is hosting the 2021 Canada National Games in Niagara Falls August 6- August 21, 2021 Olympics & Paralympics, Pan Am & Parapan Am Games, International competitions. 14 OntarioV Games Alumni 15 Thank You! 16 Volunteer Team General Volunteers- Green Sport Managers- Blue Medical and Security- Red 17 Volunteer Roles Ambassadors (accommodations, bus, greeters, food services, registration) Opening Ceremony Set-up and Tear-down Security Logistics Medical – must have minimum SFA & CPR-C Sport Technical (Timers etc.) 18 A Great Volunteer is 19 Volunteer Code of Conduct • Ambassador for • Be punctual • Nothing unsportsmanlike the games • Follow all rules • Support the rights of others to enjoy • Respect and by-laws the games Expectations Rules Behaviour • Help maintain a • Help maintain a safe environment harassment free • Right of refusal in work space unsafe space • Right of refusal due to harassment Work Safety Harassment 20 Safety and Security Top priority is safety and well-being of all volunteers Report all incidents to Sports Manager If you can eliminate the problem safely, do so Record details on an Incident Notification Form Incidents include Personal Injury, Hazards, Property Damage and Loss, Workplace Violence, and Environmental Damage Do not directly intervene in any suspicious activity 21 Accessibility Accessibility means simply giving people of all abilities opportunities to participate fully in life Accessibility not only helps persons with a disability, it also benefits: Seniors Families travelling with young children 22 Tips on helping a Person with a Disability “Ask First” if the person needs or wants your help – do not just assume that they do. Allow the person to identify how best to assist them Do not touch the person, their service animal and/or their assistive device/equipment without their permission Follow these accessibility tips to help make the games more inclusive and welcoming for people with disabilities 23 Accessibility Reminders Use People First Language - DO: She/He uses a wheelchair, She/He has a need for… - DO NOT: Wheelchair bound, She/He has a problem with… Referring to Physical Structures as Accessible - DO: Accessible Parking, Accessible Washrooms - DO NOT: Handicapped ramp, Disabled Parking Referring to Disabilities • DO: Treat all individuals with the same level of respect, each individual should be addressed in a first-person manner. • DO NOT: Group as “the disabled”, refer to someone as a “disabled person” 24 Privacy Policy GOC only collects information that is voluntarily provided and undertakes that such information will be kept strictly confidential. Information collected will be destroyed as per the City of Orillia policies and procedures. 25 Games-Time Communication Games Headquarters GOC Committee Members Sport Managers Volunteers 26 Volunteer Checklist ❑ Arrive on time ❑ Check in with the Sport Manager ❑ Receive your accreditation and keep it with you ❑ Always wear your volunteer shirt while on shift ❑ Wear proper clothing and footwear (outdoor or indoor depending on venue) ❑ Leave valuables at home but be sure to have your driver’s license if your role involves driving ❑ Carrying a cell phone would be beneficial ❑ Bring food, water bottle and snacks (food will NOT be provided) 27 Things to Remember 1. Check in with the Sport Manager at start of shift to receive accreditation badges 2. Please arrive 30 minutes before your first shift and 15 minutes before your regular shift 3. When on duty please wear your accreditation and volunteer shirt 28 Things to Remember #2 4. Do not put yourself in a position that makes you feel uncomfortable 5. If a situation occurs that you are not able to deal with report the issue to the Sport Manager 6. Notify your Sport Manager if you are unable to attend or are going to be late for your shift 7. The Games HQ phone # is on the back of your badge: 705-325-1106 29 When things don’t go as expected 1) CONTROL EMOTIONS • Take it professionally, not personally. • Separate the person from the problem. 2) CALM THE INDIVIDUAL • Listen to understand. • Show empathy. • Take responsibility for solving the problem. 3) FIND A SOLUTION • Try to resolve or address the individual’s concerns • If a solution is not found, contact the sport manager 30 A Day in the Life of an Athlete At the 2020 OWG – Registration Day Watch our GOC members show you what most athletes will experience on Thursday, February 27th, 2020. Drive to Opening Registration Ceremony Bus to Opening Register Ceremony Drive to Accommodations Eat dinner Arrive at Accommodations Take bus to dinner and Check In 31 A Day in the Life of an Athlete At the 2020 OWG – Competition Medal Ceremony occurs throughout the day depending on Sport Breakfast Dinner Transportation to Transportation to Sports Venue Hotel Competition Competition Lunch 32 Information Binder Located at each sport competition venue 33 Example of a Sport’s Schedule 34 Opening Ceremony Set Up – 10am to 6pm (12-4pm will be the lion’s share) Crowd control – 4pm to 8:30pm Road Closure(s) – 2pm to 11pm Bus Greeters – 4pm to 9pm (times are tentative and subject to change) 35 2020 OWG Opening Ceremonies 10:00am 2:00pm 6:00pm 6:00pm 6:15pm 4:00pm 4:30pm 6:30pm 11pm 6:45pm 6:30pm 6:55pm Volunteer Road Athletes VIPs Marshal Set-up Meeting Dry Run Closure arrive arrive on site athletes 6:30pm 7:00pm 7:25pm 7:40pm 8:00pm 8:05pm 8:15pm 6:55pm 7:25pm 7:40pm 8:00pm 8:05pm 8:15pm 10:45pm Opening Pre-show Official Athlete remarks Entertain- Torch Strike DJ and Opening Parade ment Parade Lightshow keynote tear down speakers fireworks 36 Medical Information Head Safety Rowan’s Law and Concussions visit https://www.ontario.ca/concussions for more info Head Injuries- recognition, treatment First Aid and CPR Information AED in each venue Medical Volunteers 37 What to expect before your first shift • Please continue to check your email and the Orillia2020 website as important information will be communicated to you • Please review this PowerPoint when posted on the Orillia2020 website • Schedule your shifts on the InItLive system • If you are volunteering for the opening ceremony, you will receive your accreditation badge at the Orillia Waterfront Centre prior to the ceremony • Complete your criminal record check, upload it to InitLive or bring it to the Parks, Recreation and Culture Department at Orillia City Hall 38 InitLive InitLive Demonstration Steps: - www.orillia2020.ca and Click “volunteer” - Click “click here to volunteer” - You will be taken to InitLive - Click the green button that says edit sign up or sign up - If it is Sign Up for this event- then type in your email and password - You will be taken to a sheet that says “please fill out the form questions” - Ensure this is filled out and click next. - You will be taken to “Roles”, select which one you would like. - You will be taken to availability. ENSURE YOU SELECT YOUR AVAILABILITY! - Click next. - Select which shifts you would like - Keep an eye out for communication from the GOC and your Sport Manager 39 Closing • You now have an opportunity to ask questions to GOC • Team members are available for you to sign up for roles and computer assistance is available Contact Information • [email protected] • 705-325-1106 Please contact us with any questions you may have 40 Thank you Encourage family and friends to come out to the Games and support our Ontario athletes 41 @Orillia2020 #Orillia2020 #SponsorCheerVolunteer #play2inspire .