30th Edition • January 2015

HHoming In cosots 25p a compy to print in gin In this Planting issue for the future page 10

Gas safety this winter page 6

Decent Homes page 7

Spectacular BMX track pages 8-9 Dear Reader

hanks to everyone bins and a car parking and a We have also included some who took part in our garage site review is planned for useful advice about taking care Tenant Satisfaction the coming year. of your home during severe winter weather. Just a few, Survey for 2014 – In the survey you also told us T your top priorities are a good simple precautions can make a which gave such positive repairs and maintenance service, big difference and avoid the results for the services we high quality homes and a secure misery of burst pipes and damage provide to you. neighbourhood to live in. We will to your property. To find out The overall satisfaction rate was be working hard over the coming more turn to page 4. year to ensure we continue to 91% - which is the highest you Finally, we have included the deliver on these. have ever given us and places us estate walkabout dates for March in the top 25% of landlords. Also in this issue we have this year. This is your opportunity included important information We have included the main to meet with your about safety in the home and Neighbourhood Support Officers results of the survey on page 5 how we can work with you to and other organisations, to including what you said were the safeguard your family and most important issues on estates neighbours. This involves you discuss any issues or problems – car parking and problems with allowing us to undertake our affecting your estate and dog fouling. yearly gas safety check and the neighbourhood. You can find We have helped to tackle them need to regularly check your these on pages 16/17. by providing additional waste smoke alarm.

Contents No English? No problem? Helping local communities 3 This magazine is available in large print , Braille and audio CD on request. Taking care of your home this winter 4 We Care We want all of our customers to be able to understand the information we provide about our services. If you have any difficulty Thanks to you 5 reading or understanding this information please contact us by telephone 01246 217670. You will not be charged for the TALKBACK service. Gas safe this winter 6

& & (URDU) Decent Homes 7 01430 457421 (CANTONESE) 01430 457426 & 01430 457423 (MANDARIN) Working with local communities 8-9

Regeneration Update 10-11 & 01430 457424 (POLISH) Community Events 13

Do you have problems paying your rent 14

& 01430 457422 (ITALIAN) Safety in the home 15 & 01430 457425 (PUNJABI)

Pupils at Stonelow Junior School help plant shrubs at Stonelow Green flats, Dronfield & 0800 731 7878 (OTHER LANGUAGES) TALK BACK

2 Homing in • www.rykneldhomes.org.uk Helping local communities

Eckington scout group was private delighted with the help it donations. received from Rykneld Works were also offered Homes. by local Our Community Involvement contractors Team worked with the Eckington and the Scout Group to secure a long Parish term future for their run down Council. meeting centre. Cub Scout The group needed practical and Leader, financial help to save the building Sheila, from potential closure. We said: “We supported them to apply to are so pleased with and Rykneld Homes for possible grateful to the Community Eckington Scout Group Neighbourhood Improvement Involvement Team at Rykneld Budget and Awards for All Homes for the guidance they funding. provided when we needed it is all about and that is helping They were successful in being the most. the children to achieve, to build awarded £5,000 from Rykneld “Now we don’t have to worry their confidence and to develop Homes and £9,872 from Awards about the renovation and we greater independence through for All. The remaining money was know the hut is a safe working with others, achieving raised by the group through environment for the children, we success and developing positive fantastic fundraising efforts and can concentrate on what scouting attitudes.” Winter Warm our more elderly and frail hard to heat homes, with a tenants, have been providing serious medical condition and on cold weather alarms that signal a low income. when a room becomes too cold. The team has also been working with County Council and the charity NDVA to help distribute Winter DID YOU Warm packs. Rykneld Homes was KNOW? successful in obtaining 40 3 winter packs, which consist of Estates This winter we have been various items including, hot water helping some of our most bottles, a blanket, gloves and hat. Between July and September 2014, 100% vulnerable tenants to stay These have been given to our of our estates met an warm and well. most vulnerable tenants who qualify for the scheme which is excellent or good standard Our team of Independent Living for people aged over 70, living in against a target of 95%. Wardens, who work with some of

www.rykneldhomes.org.uk • Homing in 3 Taking care of your home this

e have included some useful information about caring for your home in the event of Wsevere weather this winter. In very cold weather we may have to deal with a err high number of repair emergencies, many due to ntte frozen and burst pipes. iin Dealing with frozen pipes Some of these could have been avoided with just a WW few, simple precautions such as lagging any pipework • To avoid bursts gradually introduce heat to a in cold areas like outside taps or in outside toilets. frozen pipe – use a hairdryer or fan heater. Because of the high number of calls we receive our • Turn off the mains water supply at the stop emergency repairs service may have to prioritise calls tap until the pipe is thawed. to help the most vulnerable tenants first. • If the pipe bursts make sure the stop tap is off and drain the system by opening all the taps General precautions: to the basin, sink and bath. • Try to keep heating turned on – we appreciate this may not always be easy due to the cost of fuel, but this can stop pipes freezing up and Remember causing damage to your home and possessions. It is vital to take these precautions as Rykneld Homes is not responsible for damage • Know where your stop taps and valves are to your household goods such as furniture, located – you may need to turn them off quickly electrical goods and carpets caused by burst if there is a burst. The main stop tap is often pipes. Please make sure you have an insurance found under the kitchen sink. policy in place to cover such an incident. Stop taps - We are now installing SureStop Rykneld Homes does offer an insurance policy valves to assist in turning off the mains cold – please contact us for details. water in an emergency. If you have one of these devices installed you will recognise it by the large blue rocker switch generally situated above the work suface in your kitchen or under the Condensing boilers kitchen sink. In an emergency simply press the If your condensing boiler stops working in very blue switch which will instantly stop the flow of cold weather the condensate waste pipe may mains water into your home. have frozen – try defrosting it with hot water and • Keep your kettle filled and store bottles of water remove any ice. Once thawed the boiler must be in case your water is turned off. reset. This can be done by holding in the reset • If you are going away during the winter period button for 10 seconds and then waiting for the it is best to leave your central heating operating boiler to fire. at a reduced temperature rather than switching To find out more about taking care of your it off – this will help prevent pipes from home visit our website at: freezing. www.rykneldhomes.org.uk • Turn off stop taps in outside toilets and wash rooms, protect any exposed pipework with additional insulation using old clothing or sacks. This additional measure could prevent pipes freezing up.

4 Homing in • www.rykneldhomes.org.uk Thanks to you! Thanks to everyone eerr who filled in our iinntt Annual Tenant WW Satisfaction Survey. e use the survey to find out what you Wlike about our services and also to find out where you think we could be doing We have included here the things better. main results from the survey This year we were very pleased In the survey you told us your and this is what you told us. to receive the highest rating so priorities are: Overall satisfaction 91% far for overall satisfaction with • Repairs and maintenance You can contact us easily 96% the services we provide – the • Overall quality of homes figure was 91%, better than last • Your neighbourhood as a place We treat you fairly year’s figure of 90%. and equally to live. 92% This result places Rykneld Homes Your biggest issues were car in the top 25% of landlords in We listen to your views 86% parking and dog fouling. We the country. Satisfaction with the Repairs have tried to help by providing and Maintenance Service However, we are not complacent additional bins and we will also 84% and will be looking to make be carrying out a review of Arrears support and advice 92% changes in those areas where current car parking/garage site satisfaction rates were lowest. arrangements. Do you find the Contact Centre helpful and friendly 99% Satisfaction with our Area Housing Offices 98% How well we communicate with you 94% Satisfaction with the Independent Living Service 99%

As a result of the survey we will be looking at changes to our Repairs and Maintenance Service to improve the way we communicate information and diagnose repairs.

www.rykneldhomes.org.uk • Homing in 5 Gas Safe this winter Winter weather and colder temperatures mean our heating systems have to work hard to keep our homes warm and comfortable.

t Rykneld Homes we service your gas boilers Aregularly. However, some tenants still do not allow access to our gas engineers and this is putting themselves, their families and neighbours at risk. As the thermostat is turned up and the heating in your home is used more No matter what the age of Silent killer your boiler or central often, the dangers of Unfortunately people still die heating system, regular potential carbon monoxide every year in the UK from CO checks are very important, (CO) poisoning increases. poisoning caused by faulty gas and under the gas Various campaigns are run each appliances and flues that have regulations a legal requirement for landlords. year such as ‘Gas Safety not been properly maintained Remember – you can’t see, Awareness’ week. These are used and this is entirely preventable by very effectively to raise taste or smell it but Carbon allowing regular servicing of awareness and drive home the Monoxide is a potential these appliances. message that gas appliances danger, a silent threat. should be serviced regularly and Rykneld Homes have a If you think your service is what to do if you suspect there is dedicated team of Gas Safe due or you have received a problem. registered engineers to carry out correspondence from us annual checks in our tenants regarding an appointment Solid Fuel homes, not only does this ensure please contact the Gas that the boiler is working as it Team and they will take Our solid fuel servicing care of your gas service and should, so that energy bills are programme will be carried out make sure you have a safe lower and tenants are not paying again this year during the and warm winter! summer months. If anyone has for using an inefficient system, any concerns about their solid but it also genuinely makes a Call us on fuel appliance please contact our difference to the safety of the 01246 217670. Helpline on 08000 121 621. people living in the property.

6 Homing in • www.rykneldhomes.org.uk DDeecceenntt We are busy carrying out HHoommeess our Decent Homes work and this year will have spent £15 million bringing properties up to a modern standard by the end of March.

wo tenants who have recently benefited from the work are TKathleen Fuller from Holymoorside and Hazel Owen from Brackenfield. “I am very pleased with the work that has been done,” said Mrs Fuller Pictured above: who had a new kitchen and wet Mrs Fuller in her new kitchen room installed. “It was great being able to choose the new kitchen units and have the layout of the kitchen improved. It now looks much bigger. “The workmen were very good and Pictured left: New bathroom cleared up every day – the disruption in Holymoorside was definitely worth the end result. I am so pleased with both the kitchen and the bathroom.”

Hazel Owen, who has been a “I have never had a proper DID YOU Council tenant since 1962, was fitted kitchen before so I am very pleased with the work at very happy with the one I have KNOW? her home and is looking forward now – visitors say they can’t 3 to reduced heating bills this believe how lovely it all looks. Decent Homes winter after we fitted a new “When the work was being heat pump at her home. done, I was given a list telling From the Decent Homes “I used storage heaters before me what would be happening works completed between which are expensive to run and each day, which was really July and September 2014 by the heat is not constant,” said useful. The whole thing went Rykneld Homes, 100% of Mrs Owen who also had a new very smoothly from start to tenants said they were kitchen fitted. finish.” satisfied with the work against a target of 97%.

www.rykneldhomes.org.uk • Homing in 7 Working with local communities

lar SSppeeccttaaccuulBaMrX track Pictured above top picture: Derbyshire Police and Crime Commissioner Alan Charles officially opens the new BMX track

he exciting vision of with Rykneld Homes and their sporting facilities to be added in creating a enthusiasm and commitment has the future. spectacular £150,000 been a driving force that helped to turn a dream into a reality.” Cllr Barry Barnes, Chair of BMX track in Mickley Shirland and Higham Parish T The Community Improvers Council stated, “We were has finally come true. organised a sponsored bike ride delighted to lead and financially Shirland and Higham Parish and raised £900 towards the cost support this project and were Council spearheaded a project that of building the track. enthused with the case put has brought together a number of The Parish Council responded by forward by the young people. We funders, including Rykneld Homes, funding the land purchase for the hope the Sports Park and BMX to create a four acre BMX and park and coordinated the financial track will be a place where local scooter park. contributions from The Viridor families can come together and Derbyshire’s Crime Commissioner Group, Rykneld Homes, the Police enjoy the facilities on offer for Alan Charles opened the park and Crime Commissioner, many years to come.” which is the brainchild of the Keepmoat and the young people The Parish Council has been young people of Mickley who, of Mickley to ensure the BMX concerned for some time about together with Rykneld Homes, track build is of the highest the lack of facilities for young contacted the Parish Council to standard. people in Mickley. Parish achieve their dream. At the request of the Parish Councillor Stephen Jones who Heather Summers, Head of Council the contractors modified represents Mickley commented, Neighbourhoods at Rykneld the final park layout to include a “We have seen a significant Homes, said: “We are very proud of small scooter and skate track for reduction of anti social behaviour what has been achieved in Mickley. younger children, which was since the project started and I am The idea for the BMX track came achieved within the Council’s delighted that the local from the group of young original budget. The eight-acre community has such a magnificent Community Improvers that work park is large enough for additional resource to enjoy.”

8 Homing in • www.rykneldhomes.org.uk nities DID YOU Working with local commu KNOW? 3 Allocations Between July and September 2014, 99% of tenants said they were satisfied with the Allocations and Letting system at sign up, against a target of 94%.

New track is a big success with local community ck BBuullbb BMX tra plaannttiinngg pl in Clay Cross

Our Community Improvers, together with MP Natascha Engel, supported Clay Cross Parish Council and helped them to plant spring bulbs Grassmoor Rainbows in the town. Pictured: Community Improvers, Over the Rainbows together with Natascha Engel MP and Clay Cross Parish Council plant Through our Neighbourhood Improvement Budget we are spring bulbs. able to support many local groups and organisations with everything from community clean ups to repairs to local community centres. This year we provided £337 to groups to use. Rykneld’s help Grassmoor Rainbows pay Community Involvement Team is for the census which all scouting working with the committee to groups have to have each year. help the church group to apply The group have met in the for funding for the works. We Methodist Church for 21 years, are also hoping to support the but this building requires a establishment of a new youth major refurbishment to remain club for local children. open and available for local

www.rykneldhomes.org.uk • Homing in 9 Stonelow Green, Pupils at Stonelow Junior School at the the official opening Dronfield ceremony for the flat refurbishment Tenants at Stonelow Green flats up to modern day standards. can look forward to a Work has included: The investment we have ploughed warmer winter thanks to a • The installation of energy into these flats shows that we are efficient gas central heating committed to improving our major regeneration properties and providing tenants • New external doors and programme on their homes. with good quality homes.” double glazed windows Work has now been completed Council Leader Cllr Graham on the 70 flats which have been • Upgraded fire protection Baxter, MBE and Cllr Christine transformed over the past 18 works Smith, - Dronfield North, said: months into modern, energy • The installation of external, “These flats have long been due efficient homes. thermal cladding to make the an upgrade and the work that has We have received very positive flats easier to heat and keep been done has been to a very feedback from tenants and local warm. high standard and we are over the moon with the finished product. residents. Tenant, Brian Gustar, said: • The replacement of flats The tenants love their new homes “The appearance of the blocks is a roofs with pitched roofs lot better than it was before. The and one of the biggest flats feel a lot warmer and the bills advantages of the refurbishment have been reduced.” Good quality homes has been the installation of John Challoner said he was very Cllr Betty Hill, Member with energy efficiency measures that pleased with the work. “It is a lot responsibility for housing, said: will make the flats a lot warmer better than before. The windows are “We are delighted with the results and cheaper to run.“ a lot nicer and are easy to open.” that have brought this complex of

10 Homing in • www.rykneldhomes.org.uk Grassmoor The first tenant has been welcomed into the new homes being built in Grassmoor by Rykneld Homes and North East between the old bungalow and the new one. The old one was Derbyshire District Pictured left: Mrs Wall was the first tenant Council. draughty and difficult to keep into the new Grassmoor bungalows. Left to warm. right, Cllr Betty Hill, Mrs Wall and Lorraine A total of 25 new properties Shaw, Managing Director of Rykneld Homes. “The new one is so lovely and will be built off Keats Way. feels so much warmer and more This has involved demolishing comfortable.” nine pre-fabricated bungalows In addition to the bungalows, which no longer met modern Dronfield we are also building a mixture housing standards and were of houses on the site and work Work has started on building difficult to heat and keep has already started on 10 of four semi-detached family homes warm. these properties. The whole on Marsh Avenue and Sycamore The first six bungalows have development, which will Avenue in Dronfield. The work is now been built with the first include bungalows and semi- scheduled for completion this tenant – Mrs Mary Wall - detached two storey homes, is spring. The homes will help to receiving her keys in October. scheduled for completion in ease the housing shortage in the The remaining nine bungalows March 2015. Dronfield area. are now under construction. Cllr Betty Hill, said: "We are Mrs Wall, who has lived on excited about welcoming the Stephenson Place Keats Way since 1986, said: first tenants into our new We have started work on major “There is no comparison homes in improvements to 40 flats at Grassmoor. Stephenson Place in Holmgate. "Not only are The work will include the we replacing the installation of new kitchens and existing bathrooms, new energy efficient bungalows, but heating systems, new double glazed we are also windows, high energy efficient LED creating lighting and improvements to the additional external areas. homes on the Local construction company site, which will A-Rock has been appointed, help meet the following a tender exercise. The housing need of work is scheduled for completion our residents." next summer. New bungalows in Grassmoor

www.rykneldhomes.org.uk • Homing in 11 Preventing condensation and mould We’ve included here some handy hints on how to Here are a few tips for reducing the problem: prevent condensation and • If there is condensation wipe it up before it causes problems like mould in your home. mould In colder weather the problems • Ventilate your home – open your windows in the bathroom and tend to occur more – you might kitchen. When most of the moisture has gone, close them. notice water on your windows in • If your windows have trickle vents – use them a morning. Condensation can also • Use extractor fans – let us know if you don’t have one in your occur in other places such as bathroom or kitchen behind wardrobes and sofas if • Shut doors to prevent water vapour from travelling round your they are against walls. home. Mould likes to grow on fabrics so by preventing Heating your home condensation you will prevent damage to carpets and furniture. If possible, try and keep your • If you use a tumble dryer – vent it outside home at an even temperature in • If you have fish tanks, or other water containing tanks, make sure winter – this will prevent they have properly fitting lids. condensation from forming. not recommended by health and Go to a DIY store and buy some If mould appears safety experts. mould treatment which is health and safety registered. These If mould does appear you can Instead, consider where the treatments are generally non-toxic, take steps to get rid of it. Try not mould has formed and if you easy to apply and will prevent the to use household bleach as this could take more preventative mould from coming back. will not solve the problem and is steps to stop it happening. Consultation in Our Community National Involvement Team is Lottery funding for working with residents in the Apperknowle to help boost renovation activities for elderly people and was in the area. awarded £6,430 Rykneld Homes hosted a special from the Awards for All fund. Pictured above: Christmas lunch for the Christmas lunch for the village’s This was in addition to a grant Elderly People’s club. Elderly People’s Club to celebrate from Rykneld Homes for £3343 residents to find out what kind completion of improvement made through our activities they would like to see works on the local community Neighbourhood Improvement run in future. Rykneld Homes centre. The work included a new budget. will also be working with Village roof and internal works to make The centre, which is the only Games to try and set up some the building safe and fit for use. community building in the activities, such as a gentle With the help of Rykneld village, is now in a good walking groups and coffee Homes, the Club applied for condition. We are working with mornings.

12 Homing in • www.rykneldhomes.org.uk CCoommmmun If you have a uniittyy E Ev community event Rotary veennttss you would like to The Rotary Club are holding a publicise please get special event at North Wingfield Miners Welfare on Sunday 1 March in touch. We are 2015 between 2-6pm. Find out DID YOU looking to set aside more about the work of local space in Homing In Rotary Club members and what they are doing to change the lives KNOW? 3 to carry details of of others throughout the world. local events. The Free admission. Free food. Musical Major Adaptations entertainment. Between July and magazine is September 2014, we took published four If you wish to contact us about on average 18.2 days to an event, please send the complete a major times a year and details to adaptation, following the next issue will [email protected] agreement to deliver the come out at the Please be aware we may not be able to publish all events, only if adaptation, against a end of March. space allows. target of 29 days.

Alterations to your home Every month we receive a convenient to you. wide variety of requests We will require detailed plans from tenants to make for porches, conservatories, alterations to their home. patios and all structural alterations before any permission The requests can include can be considered. Planning Support Officer with your everything from the fitting permission and building of additional kitchen units request. Although Introductory regulations approval may be Tenants do not have the right to to removing a partition wall. required and have to be applied carry out any alterations, In the summer we tend to see a for separately to other requests would be considered rise in requests for the organisations who will assess the should it be for security or health installation of patios, porches proposed works. and safety reasons. and conservatories and the All alterations, no matter how removal of outbuildings. In the large or small, need to have winter we receive requests about permission granted prior to them Outside taps - fitting an storm doors, security lighting and commencing, with more than outside tap to your home does internal works involving 90% of the alterations being not require permission, but taps bathrooms and fires. approved. that are, or may be, fitted to a Most requests will result in a If you are a Secure Tenant hose should be fitted with an visit to your home to consider wanting to carry out an isolation valve and protected the changes you wish to make – alteration, please ensure you by a double check valve to this will be arranged at a time write in to your Neighbourhood prevent backflow.

www.rykneldhomes.org.uk • Homing in 13 Do you have problems ppaayyiinngg yyoouurr rreenntt?? We want to help you avoid getting into account and agree a realistic repayment agreement behind with your rent. with you. We can also advise and assist you with your f you fall into arrears, your rent, you are at risk of Housing Benefit claim. losing your home. Unfortunately you will receive a Our dedicated Financial this year, as a last resort we have reminder letter or Inclusion team can advise you had to evict a number of about your budget, energy bills, visit from a Customer tenants due to rent arrears. I savings, redundancy or welfare Finance Officer. If you are having difficulties benefits. To arrange an If you do receive a reminder please contact us on 01246 appointment or for further letter then please don’t ignore 217670 to speak to a Customer information please call 01246 it. Your rent arrears won’t go Finance Officer who can give 217670. away and the longer you leave you help and advice before You can also seek independent them, the worse they get. problems get out of hand. We advice from the Citizens Advice If you continue to fail to pay will take your circumstances Bureau on 0844 8489800.

in credit you can apply for a refund as long as you Tenancy Statements do not owe us any other money. For more To help you keep track of your money information please contact us on 01246 217670. we send you a tenancy statement every Is the statement an arrears letter? three months. No, this is a statement of your rent and other It shows the weekly charges for rent and water, tenancy accounts over a set period and is for any benefits that you may receive and any other information only. services you receive and any payments you have made to the Council. Why does my Rent Statement show If your tenancy statement shows an in arrears even though I pay by outstanding balance and you have not made a Direct Debit every month? payment agreement with us then please contact This can occur when statements are produced us on 01246 217670. We can arrange before we have received payment from your to bring your account up to bank. It can also occur as a result of the non-rent date or give advice and payment weeks over Christmas and at the end assistance about of March. payments. If your tenancy My Tenancy Statement does not statement shows a show a payment I made? minus figure, this Please remember, depending on how you make means your your payments, they may take a few days before account is in credit. they show on your rent account. Because of this, If your rent account is your latest payment may not be showing.

14 Homing in • www.rykneldhomes.org.uk SSaaffeettyy iinn tthhee hhoommee Smoke detection When was the last time • Test your alarms each month by pushing the test button. you tested the smoke alarms in your home? Was • Make sure everyone in the home knows the sound and it last week? Last month? understands what to do when they hear the smoke alarm. Although we check the smoke • Never disable your smoke alarm if it goes off while cooking or alarm in your home every year – other non-fire causes. it is important you carry out • If smoke from cooking makes the alarm sound, open a window or additional checks. wave a towel near the alarm. Never take out the back up battery. Working smoke alarms are a critical fire safety tool that can • If the smoke alarm starts making a slow beep – beep – beep mean the difference between sound, it is time to change the back up batteries. (Rykneld Homes life and death in a home fire. will need to be notified). Electric Blanket Safety Electric blankets account danger signs, you should have it Don’t fold electric blankets to for over 5000 fires a year checked or replaced. store them – it can damage the in the home and you can If you are in any doubt about wiring. Better to roll them or put them on a spare bed. prevent these by taking the condition of your blanket, bin it and buy a new one. Make some simple steps. Use your electric blanket sure the blanket has an safely: Electric blanket danger signs: overheat protection. • Never use an electric • Fraying fabric. You should replace your underblanket as an electric • Scorch marks. electric blanket at least every 10 overblanket. • Exposed elements. years. Don’t buy a second-hand blanket. • Only leave a blanket • Creasing or folding. switched on all night if it • Damp patches. has thermostatic controls • Tie tapes damaged for safe all-night use. or missing. Otherwise switch it off and • Worn flex. disconnect it before you get into bed. • Loose connections. • If your blanket gets wet, If your blanket or don’t use it. Never switch it any part of the wiring on to dry it. shows any of these

www.rykneldhomes.org.uk • Homing in 15 Estate Walkabouts

Apperknowle Calow Hartington/Stonelow Area Mon 9 Fri 13 March at 2.30pm. Meeting at Mon 9 March at 10am. Meeting at March at 2.30pm. Meeting on the New Road/High Street junction. Central Drive car park. Laura Richardson corner of Hartington Rd/Green Lane. Lea Owen 01246 217315. 01246 217320. Fletcher Ave/Central Area Tues 10 March at 1.30pm. Meeting on the Arkwright Clay Cross corner of Gledhill Close/School Lane. Tues 3 March at 10am. Meeting at the Angel Estate Fri 13 March at 2pm. Matthew Yeomans 01246 217345. Arkwright Centre. Laura Richardson Meeting outside 1 Queen Street. Dronfield Woodhouse 01246 217320. Clay Lane Fri 13 March at 3.30pm. Mon 9 March at 10.30am. Meeting at Ashover Meeting at entrance to Appian Way bungalows Laura Richardson the Communal Room, Moray Place. Mon 9 March at 10am. Meeting on the 01246 217320. Matthew Yeomans 01246 217345. corner of Malthouse Lane. Louise Florence Rd Area Fri 6 March at 2pm. Rowley 01246 217312. Duckmanton Meeting at High Hazel Court car park. Tues 3 March at 11am. Meeting at top Barlow Central Area Thurs 12 March at 2pm. of Robertson Ave. Laura Richardson Thurs 5 March at 10am. Meeting at Meeting at Park Row car park. 01246 217320. Springfield/Valley Road junction. Joe Wykes 01246 217761. Laura Richardson 01246 217320. Eckington Coal Aston Central Thurs 12 March at 10.30am. Brackenfield Thurs 12 March at 1.30pm. Meeting Meeting at Eckington Area Housing Wed 4 March at 10.45am. Meeting at adjacent to 1 Rawlins Court. Matthew Office. Woodview/Pitt St Fri 13 March School/Carr Lane junction. Yeomans 01246 217345. at 10.30am. Louise Rowley 01246 217312. Cutthorpe Meeting outside Eckington Friendship Hall, Berry Ave. Castle Hill Thurs 19 Wed 11 March at 11.30am. Meeting to March at 10.30am. the front of 2 Riggotts Way. Laura Richardson 01246 217320. Meeting at Castle Hill/Castle Hill Close junction, Birkhill/Fanshaw Estates Tues DID YOU Danesmoor 17 March at 10.30am. Meeting on road Penncroft Lane/Drive Area Fri 6 March outside Birkhill School, Chestnut Ave. at 1pm. Meeting outside Penncroft Gail Perry 01246 217356. KNOW? Lane flats. Gosforth Valley Bevan Road Area Thurs 12 March at Mon 9 March at 11.30am. Meeting at Responsive Repairs 1pm. Meeting at Bevan/Cemetery Road the parking area adjacent to 1 Sheards We know how important a junction. Drive. Matthew Yeomans speedy repairs service is Pine View/The Square Area Thurs 12 01246 217345. March at 2pm. Meeting at end of Beech to you. Way. Nathan Redfearn Grassmoor 01246 217316. Broom Drive/Southend Area Wed 11 Between July and September March at 11am. Meeting on Mill Lane 2014, 99.60% were Dronfield (Working Men’s Club). completed on time, against Snapehill Mon 9 March at 1.30pm. Chapman Lane/New St Area Wed 18 a target of 98.9%. Meeting at the bottom garage site on March at 11am. Meeting outside Marsh Ave. Community Centre, New Street.

16 Homing in • www.rykneldhomes.org.uk Shakespeare/Tennyson Way Area Thurs Marsh Lane 19 March at 11am. Meeting at Wed 11 March at 10am. Meeting at DID YOU Shakespeare Street/Tennyson Way Bramley/Ridge Road junction. junction. Maria Stanojevic 01246 217829. Lea Owen 01246 217315. Heath Mickley KNOW? Thurs 12 March at 11am. Meeting at Tues 3 March at 10.30am. Meeting on Heath Rd/Heather Ave junction. Maria Priestley Ave. Shelley Travis 01246 217390. Complaints Stanojevic 01246 217829. Between July and Holmesfield Morton Maltby Ave Area Thurs 5 March at September 2014, 23% of Thurs 5 March at 11.30am. Meeting at 10.30am. Meeting on Maltby Ave. complaints were justified Woodside Ave/Woodside View junction. Laura Richardson 01246 217320. Evershill Lane Area Thurs 5 March at (of those that are resolved 11am. Meeting on Evershill Lane. within the month) against Holmewood Shelley Travis 01246 217390. a target of 45%. Wood St/Queensway Area Thurs 19 North Wingfield March at 1pm. Meeting at Heath Road/Queensway junction. Alma Rd/Lings Cres Tues 17 March at 10am. Meeting at North Wingfield Temple Normanton Springfield/Mornington Road Area Resource Centre car park. Thurs 19 March at 11.30am. Meeting at Tues 17 March at 10am. Meeting on Whiteleas Ave/Ashford Ave Thurs 19 Heath/Springfield Road junction. Elm Street. Laura Richardson March at 9am. Meeting at North 01246 217320. Shakespeare/Masefield/Searston Area Wingfield Resource Centre car park. Thurs 19 March at 10am. Meeting at Heath/Springfield Rd junction. Williamthorpe Rd/Dark Ln Tues 24 Tupton Jackie White 01246 217311. March at 10am. Meeting at parking North Area Thurs 19 March at 10am. area near Scout hut on Holbrook Ave. Meeting outside 119 Derby Road. Holmgate Danny Frankson 01246 217313. Wingfield Road Area Fri 20 March at Fri 13 March at 2pm. Meeting at the Hepthorne Lane Thurs 26 March at 10am. Meeting at Davenport/Wingfield Woodthorpe Inn car park. Joe Wykes 9am. Meeting at Hambleton Ave/Bright Road junction. Louise Rowley 01246 217761. St junction. Danny Frankson 01246 217312. 01246 217313. Holymoorside Tues 10 March at 2pm. Meeting at Pilsley Fri 13 March at 1.30pm. Meeting at Heather Way car park. Nathan Redfearn Mon 16 March at 10am. Meeting at the Hardhurst Road/Whittington Lane 01246 217316. Hallgate Ln/Broom Ave junction. Jackie junction. Lea Owen 01246 217315. White 01246 217311. Hundall Wadshelf Fri 13 March at 3pm. Meeting next to Renishaw Wed 11 March at 2pm. Meeting in the the Miners Arms Public House. Lea Wed 4 March at 10am. Meeting at parking area on School Lane. Laura Owen 01246 217315. Hague Ln/Carrwood Rd junction. Lea Richardson 01246 217320. Owen 01246 217315. Kelstedge Wessington Mon 9 March at 11am. Meeting at Ridgeway Hill Crest Ave Area Wed 4 March at Causeway House. Louise Rowley Fri 6 March at 10am. Meeting in 10am. Meeting at Hill Crest Ave/Back 01246 217312. Ridgeway Craft Centre Car Park. Lea Lane junction. Owen 01246 217315. Killamarsh King George St/Riley Ave Area Wed 4 Shirland March at 10.30am. Meeting at King Central Mon 2 March at 10am. George St/Back Lane junction. Louise Byron St Area Tues 17 March at 10am. Meeting at Killamarsh Area Housing Rowley 01246 217312. Office. Meeting at Byron St/Hallfieldgate Lane Sheepcote Estate Tues 3 March at junction. Wingerworth 10am. Meeting at 14 Sheepcote Road. School Close Area Tues 17 March at Adlington Estate Thurs 19 March at Norwood & Rotherwood Fri 6 March 10.45am. Meeting at School Close/Town 1pm. Meeting on Halcyon Approach at 10am. Meeting on Cross Street. End junction. Allendale Estate Thurs 19 March at Westthorpe & Manor Mon 9 March at St Leonards Place Area Tues 17 March 2.30pm. Meeting outside the Allendale 10.30am. Meeting at 4 Manor Road. at 11.45am. Meeting at Park Lane/St Flats. Laura Richardson 01246 217320. Dave Clark 01246 217365. Leonards Place junction. Louise Rowley 01246 217312 Woolley Moor Littlemoor Stonebroom Mon 9 March at 11.30am. Meeting at Mon 9 March at 11.15am. Meeting at Hawthorne Close. Louise Rowley Alton Lane. Louise Rowley 01246 217312. Wed 11 March at 10.30am. Meeting at 01246 217312. Birkinstyle Lane/Birkinstyle Ave junction. Shelley Travis 01246 217390.

www.rykneldhomes.org.uk • Homing in 17 Recipes...Word Search TIME OUT... Ch Ingredients: icken Pitta Breads 2 tbsp low-fat natural yoghurt 2 tbsp tomato puree 2 tsp tikka masala curry paste It’s that time of year 150g skinless uncooked chicken (thigh or breast) when we make our cut into strips New Year 1 tsp vegetable oil resolutions. For 2 wholemeal pitta breads many of us this can 2 handfuls lettuce leaves shredded 2 handfuls cherry tomatoes halved include losing weight, getting fit What to do: or eating more 1. Mix together the yoghurt, tomato puree and healthily. curry paste. Add the chicken and toss to coat. Cover and refrigerate for 15 minutes to marinate. After Christmas seems a good time to make a fresh 2. Preheat a non-stick frying pan over a medium start, so we’ve included a healthy recipe you might heat. Add the teaspoon of vegetable oil. like to try which contributes towards your 5 a day. 3. Put the marinated chicken pieces into the Our Community Improvers made it for visitors to heated pan and stir-fry over a medium heat some of the fairs and galas they attended over the until cooked but still juicy (about 5-8 minutes). past year – and it has always been a big hit! 4. Warm and split open the pitta breads and fill Serves: 2 adults them with shredded lettuce. Add the cooked Preparation time: 25 minutes chicken, and then serve with cherry tomatoes. Cooking time: 10 minutes

Word Search CRSTORRACA Our Word Search is about TOMATOE SDP healthy eating and some of the ingredients you might like SEUANANABP to try using as part of your EPORELPPAL 5-a-day. GM E E GA B BA C Can you find?: NIOATERACN Courgette Lettuce Apple Oranges AP PLROT ESO Carrots Tomatoes RI TOLSATYI Banana Cabbage OE CUTTE LEN Pears Onion LETTOMBANO

18 Homing in • www.rykneldhomes.org.uk Recipes...Word Search Useful contacts TIME OUT... Rykneld Homes Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG. North East Derbyshire For all services please District Council call us on 01246 217670 Council House, Saltergate, Home Ownership Chesterfield S40 1LF. Or visit our website at: (Right to Buy and Leaseholders) Tel: 01246 231111 www.rykneldhomes.org.uk Tel: 01246 217670 Or visit our website at: Or Text us at 07800 002 425 Email righttobuy@ www.ne-derbyshire.gov.uk Housing Offices rykneldhomes.org.uk Leaseholdmanagement@ For all Area Housing Offices at Council Tax and Housing rykneldhomes.org.uk Benefits Eckington, Killamarsh, Clay Cross, Dronfield and North Wingfield Tel: 01246 217600 Housing Accounts/Rents telephone 01246 217670 . Tel: 01246 217670 Elections and Electoral Registration Repairs Tenancy Support For repairs contact 01246 217670 . Tel: 01246 217670 Tel: 01246 217069, 217068 Emergency housing repairs Text: 07971 793 892 Energy Advice Centre (including drainage). Only serious by writing to Community Tel: 01246 217263 emergencies accepted out of hours. Sustainment, Pioneer House, Environmental Services Freephone 08000 121 621 . Mill Lane, Wingerworth, Text repairs4u to 07800 002 425 Tel: 01246 217610 for abandoned Chesterfield S42 6NG vehicles, Burgundy Bin collection, Adaptations or via an Area Housing Office. Bulk Collections, Cleansing, Dog Tel: 01246 217670 Community Involvement Wardens, Fly Tipping, Pest Control, E-mail: adaptations.team@ Team Pollution Control (air, noise, odour), rykneldhomes.org.uk Tel: 01246 217295 Recycling initiatives, refuse collection Email: and street cleansing . Choice Move [email protected] Tel: 01246 217650 Food Safety and Hygiene Email: choicemove@ Warden Services Tel: 01246 217238, 217239 rykneldhomes.org.uk Tel: 01246 217670 Homelessness Tel: 01246 231111 . For emergency Other services Derbyshire County Council out of hours call Derbyshire out of Tel: 08456 058 058 Federation of North East 8am - 8pm Monday to Friday hours duty team 01629 532600 . Derbyshire Tenants and Residents During normal office hours if anyone and 9.30am - 4pm Saturdays. Tel: 01246 861673 is in need of emergency housing they Email: Email: [email protected] should contact 01246 231111. [email protected] Derbyshire Constabulary After 5pm the emergency out of Text: 86555 For non-emergencies phone 101 hours service kicks in and this is run Fax: 01629 585995 www.derbyshire.police.uk by Call Derbyshire (managed by Minicom: 01629 585400 Chesterfield Jobcentre Plus Derbyshire County Council). By writing to: Tel: 01246 343100 The emergency out of hours Derbyshire County Council, North East Derbyshire Citizens number is 01629 532600. County Hall, Advice Bureau Matlock DE4 3AG . Tel: 0844 848 9800

www.rykneldhomes.org.uk • Homing in 19 ee CCaann ww lpp?? e ow l h e to see h t h a cha For elp you, Finding it difficult to get back into work? we could h ow!! Could family communications be improved? ccaallll uuss nnow Having difficulty finding something for all the family to do and enjoy together?

If you answer yes to any of the above We are offering free advice and training sessions designed to help family members understand one another. We will also then why not give us a call? arrange family team building sessions, family cooking sessions and money management workshops. Also available will be help At Rykneld Homes we are offering you the opportunity to get in finding employment such as writing a job application, involved in a special help programme designed around your interview skills, work experience placements, and much more! family’s needs. Community Involvement Team 01246 217891 or visit our website at www.rykneldhomes.org.uk to find out more. Warmer homes

In November we started work to help tenants in Shirland gain access to energy efficient heating. We have secured funding from the government’s Affordable Warmth programme to help bring a gas supply to homes on St Leonards Place in Shirland. Once the supply is installed we will be able to offer tenants the chance to have gas central heating fitted. Over the past year, we have worked with Affordable Warmth and energy suppliers, to install gas supplies and gas central heating to 120 homes in isolated areas of the district including, Picture left: NEDDC Cllr Barry Holymoorside, Clay Cross, Barnes (left) visits one of the homes Shirland, Mickley, Pilsley having a gas supply fitted, together with and Stonebroom. John Gilmore (right) from Rykneld Homes.

Rykneld Homes Limited is a company limited by guarantee, controlled by North East Derbyshire District Council and registered in and Wales. Registered number is 05864912. Registered Office is: Pioneer House, Mill Lane, Wingerworth, Chesterfield, Derbyshire S42 6NG. Registered Provider number 4608. Designed by North East Derbyshire District Council 6627