36th Edition • July 2016

HHoming In cosots 25p a compy to print in gin In this Your issue chance to win £250 in vouchers! page 3

New home plans page 4-5

You said, We did page 7

Win £1,000 in vouchers page 20 Dear Reader

his spring we Our work to regenerate homes unveiled exciting earned us a top award in June when we were named best 'Large plans to build more Scale Project of the Year’ at the Tnew homes for rent Energy Efficiency and Retrofit in our district. Regional Awards. Working in Rykneld Homes win top award We are planning to create 50 new partnership with the council, who and maintenance service to how bungalows and houses on land in provided the majority of the you can get more involved with North Wingfield. funding, we have been able to install External Wall Insulation the work we do. This is part of our long term (EWI) to 334 non-traditional We would like as many of you as ambition to regenerate non- homes making them warmer and possible to return the surveys. As traditionally built Council homes easier to heat – turn to page 5. well as helping us to shape our and where possible replace them future service delivery – you could with modern, energy efficient With this issue of Homing In you also be in with a chance of properties. should have received your Annual Tenant Satisfaction Survey. This is winning £250 in shopping We are planning to replace your opportunity to have a say on vouchers! houses on the Whiteleas Estate the services we provide and let us We are also offering you the with new homes on nearby land know where we could strengthen chance to win £1,000 in shopping and have consulted with tenants or improve them. vouchers by switching to pay your and residents about the proposals. rent by Direct Debit. See our back To find out more about the scheme The survey asks you questions page for details. – turn to page 4/5. about everything from our repairs

Contents No English? No problem? Could you be our £250 voucher winner? 3 This magazine is available in large print , Braille and audio CD on request. Lottery funding for Prefab project 3 We Care We want all of our customers to be able to understand the Regeneration and Renewal 4-5 information we provide about our services. If you have any difficulty reading or understanding this information please contact us by telephone Facelift for homes in 6 01246 217670. You will not be charged for the TALKBACK service. You said, We did 7 & 01430 457421 (CANTONESE) & 01430 457426 (URDU) Supporting skills and training 9 & 01430 457423 (MANDARIN)

Working with local communities 10-11 & 01430 457424 (POLISH) Changes to Housing Benefit 12

Handy hints for a safe BBQ this summer 13

A day in the life... 14-15 & 01430 457422 (ITALIAN) Estate Walkabouts 16-17 & 01430 457425 (PUNJABI)

Supporting tenants & residents 18

Useful Contacts 19

Chance to win £1000 in shopping vouchers 20 & 0800 731 7878 (OTHER LANGUAGES) TALK BACK

2 Homing in • www.rykneldhomes.org.uk Could you be our £250 voucher winner?

Fill in our Tenant Satisfaction Survey and you could be the winner of our fantastic prize draw. Anyone filling in and returning • we develop new services to the Survey sent with this edition meet changing demands. of Homing In will automatically It should only take you a few be entered into a prize draw to minutes to fill in and we have win up to £250 in shopping included a pre-paid envelope vouchers – that’s a lot better for you to return it. odds than winning anything on You can also fill the survey the National Lottery! in on-line by visiting our Each year Rykneld Homes asks website tenants and residents what they www.rykneldhomes.org.uk think about the services we offer. and using the unique code We do this to make sure that: on your survey form. • our current services meet your Return the survey by needs 5th August 2016 and you • we identify what changes need could be our lucky prize to be made to make them draw winner!!! better Lottery funding for Prefab project Former Council homes in Killamarsh in the 1940s and Eckington and Killamarsh their story has already been are to be included in a featured on the BBC and in a special exhibition held in national history project London. This year marks the which has received 70th anniversary of the National Lottery Funding. Temporary Housing The Prefab Museum has Programme. Tarran bungalows in Killamarsh received £73,600 to help tell the Rykneld Homes supported the and pictured below new homes in Eckington. story of prefabricated homes campaign to set up a national built across the UK to replace archive to celebrate the Eckington and Killamarsh have housing stock destroyed during important role these buildings been replaced with 129 modern, the Second World War. played in the lives of so many energy efficient homes. Their Prefabricated ‘Tarran’ people. story has been captured by the bungalows were built in Niall Clark, Director of Property Prefab Museum which was Eckington and Services and Development at delighted with the support Rykneld Homes, said: “We are received from Rykneld Homes delighted at the award and and the Tarran tenants. wish the Prefab Museum well Elisabeth Blanchet, joint in developing an archive director of the Prefab Museum, about a much loved national said: “We would like to thank house building programme.” Rykneld Homes for their support In North East letter and their general support the 99 Tarran bungalows in for our project.”

www.rykneldhomes.org.uk • Homing in 3 Regeneration and Award winners for warmer homes scheme We were delighted to win another prestigious award for our Regeneration work to non-traditional homes across the district. Rykneld Homes was named Left to right; Regeneration Manager Graham winner in the Large Scale Project Wingfield; Director of Property Services and of the Year category at the easier to heat and keep warm and Development, Niall Clark; Managing Director Lorraine Shaw and Regeneration Programme Energy Efficiency and Retrofit helps address the issue of fuel Leader, James Lindsay receive the Award. regional Awards held in Sheffield. poverty for some tenants. reported a big difference to the This is for our project to fit The EWI work was carried out by warmth of their homes and have External Wall Insulation (EWI) to our contractors Westdale Services noticed a reduction in the 334 Reema homes in North who together with energy amount of energy they use. Wingfield, Pilsley, Dronfield, suppliers EDF Energy had secured “Through our regeneration , Holmesfield and . Green Deal ECO funding for part programmes to non-traditional In addition to fitting the of the project. housing, we have now completed insulation the majority of the Niall Clark, Director of Property improvement works to over 20% homes also received new roofs Services and Development at of the council’s non-traditional and many underwent window Rykneld Homes, said: “A big stock – which is a great replacement and had new heating congratulations to our team who achievement and a real benefit to systems fitted. have worked so hard on this tenants.” The work has made the houses scheme. Many tenants have Warmer homes in Renishaw As part of our warmer The homes received new roofs homes scheme we are earlier this year and we are currently carrying out hoping to secure more funding to carry out similar schemes in External Wall Insulation other parts of the district. works to 135 non-traditional Niall Clark, Director of Property homes in Renishaw. Services and Development, said: This will make them easier to “We are pleased to be able to energy efficient but the work also heat and keep warm. The work is improve the thermal efficiency of improves their external being carried out by contractors these homes, which should help appearance, uplifting the Westdale Services and is scheduled tenants reduce their energy use. appearance of the street and for completion this summer. “Not only are the homes more neighbourhood.”

4 Homing in • www.rykneldhomes.org.uk Renewal New housing estate planned in North Wingfield Plans for a £5million the housing we are able to scheme to build new provide. homes in North Wingfield “We are delighted to be able to have been unveiled by offer our tenants the chance to move into brand new, modern homes within the heart of North Cllr Hill added, “We have District Council. Wingfield. undertaken similar projects The Council is working with its “This scheme is the latest in a elsewhere in the District and we strategic housing partner Rykneld long line of housing recognise that developments Homes on proposals to create 50 regeneration schemes we have such as this affect people’s lives. new homes in the village. been implementing with We wanted to make sure our The scheme is part of the Rykneld Homes across the tenants and local residents in the Council’s long term plans to District. Our primary aim is to area heard about the plans from improve housing across the provide better quality and more us and had the opportunity to District – which include new modern homes for our tenants – ask us any questions.” build and refurbishment projects. and this redevelopment will do just that.” Houses and bungalows Joint working Tenants and local residents Nigel Barker, Chair of Rykneld The proposed North Wingfield affected by the plans were Homes, said: “Rykneld Homes in development will see homes on invited to two public partnership with the District the Whiteleas Estate replaced consultation events to hear Council have built 161 new with a new development of about the proposed plans and homes in the last three years. houses and bungalows on the help and support that will “This new scheme at North adjoining land. be made available and to Wingfield continues the pattern North East Derbyshire District establish the needs of the of joint working and we look Council’s Cabinet Member for existing community and the forward to being able to deliver Housing, Councillor Betty Hill impact of the proposals on the more new homes for families in said, "This is a great opportunity different tenures within the the District.” for us to improve the quality of estate. New homes in Dronfield We are working in partnership create a high quality scheme with the Council on ambitious of housing for open market plans to convert the former sale, to provide a significant Dronfield Area Housing Office financial surplus to support the Council and Rykneld’s site into housing. ongoing investment We have launched an programme in new and architectural design refurbished publically owned competition for the scheme at homes. The project will directly Cllr Christine Smith; Lorraine Shaw, Managing Manor Farm. The key strategic support housing for rent in Director Rykneld Homes; Niall Clark, Director of Property Services and Development at Rykneld approach to this project is to Dronfield. Homes and Cllr Graham Baxter MBE, Leader NEDDC.

www.rykneldhomes.org.uk • Homing in 5 Facelift for homes in HHoollmmeewwoooodd Tenants in Holmewood were delighted with the results of a facelift to their homes which completely changed the look of their street. e replaced concerns. Tenants the wooden were given a choice porches and of door style and colour. front doors W Cllr Kathy Rouse, to improve the appearance local Councillor, of the properties on The said: “It’s a lot Crescent and make them better now. It’s warmer and more secure. much nicer and more modern. It’s The wooden porches were Mrs Bacon and Mrs Stapleford outside a originally installed in 1978 and lifted the area!” new door and porch. had deteriorated and no longer Mrs Bacon, a tenant on The economical to repair. Crescent for six years said: “I didn’t want to lose our porch to start with as it was extra space At first, there was reluctance wanted the work doing from day but we are really pleased now. from tenants to replace them as one. I can’t say anything they Everyone comments on how nice the majority wanted the porches could have done better – I my door looks. The porch was to stay. Steve Williams, wouldn’t be without it now. I damp and mouldy. We’re really Contracts Manager for Rykneld can’t fault the workmen or pleased now it’s been done – I Homes worked closely with Rykneld staff whatsoever.” don’t know what we were tenants to provide them with full Mrs Stapleford, a tenant on The worried about.” information and address their Crescent for six years said: “We Speeding up response times In response to the high To eliminate this we purchased such as missing roof tiles. number of requests for a Gutter-Vac which is a Ian Barber, Property Services repairs and clearances to ladderless cleaning system. It Manager said: “This kit is helping also increases the speed at which gutters, our Property to make great headways into clearances can be done. what is now an ever reducing Services Team came up The Vac comes with a special back log of non urgent gutter with a solution. camera which allows us to survey cleans, with a new dedicated Gutter clearances come with a the gutter to identify the areas team the future is looking up and health and safety risk to that need clearing and any other so are they!” operatives as it involves working problems which cannot always be at height. seen without the use of a ladder

6 Homing in • www.rykneldhomes.org.uk YGoaruag sea siitde , We did clearance ur Housing and left or thrown Support Officers over into carry out Estate people’s gardens Inspections on a and some of the garages had O Cleared garage site in Killamarsh regular basis. During these been vandalised and inspections, issues were damaged. Behaviour like this can cause raised by tenants and The Killamarsh site had damage to other garages, residents regarding some experienced some fire people’s belongings or garage sites. Litter such as damage with one of the fires vehicles or even to nearby empty beer cans had been becoming quite large. properties.

In some cases the garages What themselves formed the boundary to the gardens of neighbouring properties. Once the garages we did were removed, high fences were erected to offer privacy and During 2014/15, we security to the adjoining demolished four garage properties,. sites, two in Killamarsh, Mrs Hannah from Killamarsh one in North Wingfield who has been a tenant for 25 and one in Dronfield. years, said: Our Regeneration “The Anti Social Behaviour used Team worked closely to be terrible. with tenants to ensure “It’s so private now - it’s lovely. they were kept I think the work has been informed of our plans wonderful. There is still some and the schedule of noise but I like to hear the kids works. We visited all playing. There are less children local tenants to hanging around on there now. answer their questions and “The service I had from Rykneld address any Homes was great. They were so concerns. polite. I had other work done and the workmen were The garages were excellent.” Mrs Hannah with Steve Williams completely removed and the area from Rykneld Homes was made safe.

www.rykneldhomes.org.uk • Homing in 7 Safe Places Rykneld Homes has joined a voluntary scheme designed to help vulnerable people stay safe. The Derbyshire Safe Place whichever is appropriate. We Scheme is about local businesses will also offer the person a offering people with learning suitable place to wait until help disabilities a temporary place of arrives. safety if they need help whilst Lucy Gebbie, Head of Corporate out and about in the community. Services at Rykneld Homes, said: which supports people with All five of Rykneld Homes Area “We are pleased to be supporting learning disabilities. Housing Offices in Eckington, the Safe Place scheme. Our Area If you are an adult with a Killamarsh, Dronfield, Housing Offices are at the centre learning disability, or know of and North Wingfield are now of local communities and are someone who would benefit Safe Places and will carry the well placed to offer assistance to from carrying a Safe Place Card, Safe Place logo and posters. anyone carrying a Safe Place then please visit the website at: That means they will offer Card.” www.derbyshire.gov.uk/safeplace support to anyone carrying a The scheme is a joint initiative Alternatively contact Safe Place Card, by contacting between Derbyshire County Ruth Dickinson at: people included on the card or Council, Derbyshire Police and [email protected] the emergency services the national MacIntyre Charity

Solid fuel servicing Looking for a fresh The summer months are a good time to challenge? have any solid fuel appliances in your home checked and serviced. Rykneld Rykneld Homes is seeking a new Homes is currently carrying out its Tenant Board Member with the 2016/17 solid fuel services programme. experience to help us deliver quality Not having your appliance serviced can pose a housing in North East Derbyshire. serious health and safety risk to your family from carbon monoxide poisoning so it is vital checks are If you are interested and believe you have carried out to identify any problems with the the necessary skills to strategically drive appliance. It is also important to have chimneys the organisation forward please visit our swept on a regular basis. website www.rykneldhomes.org.uk and If we have not download the full application pack or already carried contact our Company Secretary on out a solid fuel 01246 217670 for further information. service in your home, please We particularly welcome applications from contact us as women, members of ethnic minority groups soon as possible and people with disabilities who are to make an currently under-represented on the Board. appointment. Tel 01246 Closing date for applications: 217670. Friday 12 August 2016.

8 Homing in • www.rykneldhomes.org.uk Supporting skills and training Working with schools As part of our programme of work with local schools our staff have been involved in supporting training and enrichment opportunities. We recently took part in an

Industry Day at Bolsover Academy Industry Day at Bolsover Academy Trust Trust where 128 students were put through their paces with a mock job Help for local student interview. Rykneld Homes joined We were able to open up what we would provide but also organisations such as Barclays Bank, career opportunities for a local what would be expected of him Derby University and Sheffield student who was not engaging with regard to punctuality, Council to support the event and with his school. attendance, work attire, act as the interviewers. Through our strong links with professionalism and safety. Feedback from the students has local schools we were able to Ian Barber – Property Services been very positive and they offer support to a secondary Manager, said: “It is great to be welcomed the opportunity to try school where a student was able to offer an opportunity to a out and improve their interview struggling with mainstream young person from the local technique. education. area. He has gained skills that Hazel James, Recruitment and Nationally, 14.8% of people he will hopefully be able to use Training Officer at Rykneld Homes, aged 16 – 24 are unemployed; in his future career.” said: “As one of the largest this is nearly three times higher The student was able to gain employers in our area we are keen than the unemployment rate for skills such as: Good time to put something back into local all people aged over 16. keeping, Communication and communities and helping local The 16-year-old was offered a Team work. schools with career and placement for two days a week He was also able to assist in development opportunities for working in our Property Services practical jobs including: students is one of them.” Team, which is • Roof tiling responsible for • Fitting kitchens services such as repairs and • Hanging doors maintenance. • Laying floorboards We worked • Painting and decorating with the As a result of the placement student and the experience gained, the setting out student has enrolled on a Joinery course at college and we Hazel James from wish him every success in his Rykneld Homes interviews one of career. the Bolsover students.

www.rykneldhomes.org.uk • Homing in 9 Working with local ur Community Involvement Team have continued to support Seed to Othe Big Local’s holiday provision in by organising sessions for children rk in the Easter holidays. Fo Participants enjoyed craft activities, making healthy snacks, physical games and painting and planting wild flower seeds in a plant pot. The Community Involvement team also organised an indoor Kurling tournament for young people and adults who were rewarded with a fabulous chocolate fountain! For more information about holiday activities in Grassmoor contact our Community Involvement Team on 01246 217670 or visit our website at www.rykneldhomes.org.uk

Seed to fork activities in North Wingfield Down Memory Lane

Residents at our Marx Court sheltered Dronfield 2gether community project to get scheme have been enjoying fortnightly involved with making Twiddle Mitts. Twiddle Mitts social sessions organised by the help people with dementia to concentrate the mind and overcome frustration. They’re also nice and Community Involvement team. Recent warm and look lovely! activities have included a party to Volunteers are needed to knit the mitts and celebrate the Queen’s birthday, kurling, donate wool, knitting needles and twiddley bits quizzes and a beetle drive. In May we (such as buttons or ribbons) for stitching onto organised an art session which was by led them. There is a design on our website, if you’d like Junction Arts group. to know how to knit one. You can drop off your mitts or materials at any of our area housing The tenants had the opportunity to choose and offices. Contact a member of the Community draw an historical building such as a local church, Involvement Team if you’d like more information. in order to stimulate memories of the past. The Marx Court residents were also invited by the Pictured above: Arts activities at Marx Court

10 Homing in • www.rykneldhomes.org.uk communities A rubbish session for Over the past nine weeks They have also cooked fresh the Community healthy pizza, rhubarb crumble, kids! Involvement Team have miniature toad in the hole, vegetable soup, and a Chinese Children who attend been working on an inspired dish of egg fried rice exciting new project in with a pork and vegetable broth. St Albans Superkids club were shocked when they North Wingfield. All of the sessions are The team has recruited families completely free, open to all, and arrived at a recent to discover the joys of not only we hope that more families will session – the room was growing fresh produce, but using get involved. an absolute mess! Litter it to cook exciting and healthy If you would like to get involved everywhere! dishes too. or if you would like more It was all part of a session led The families involved have information please contact a by Rykneld Homes Community planted a range of vegetables, member of the Community Involvement team to educate herbs, and even some fruit trees. Involvement Team on the children about litter, 01246 217670. recycling and looking after the community. The children were brilliant and made pacts about Clean-Up at Cutthorpe Cricket Club not dropping litter and helping us to keep We recently held a clean-up day with our Community Holmewood and Heath clean. Improvers as part of ‘Cricket Force Day’, which is sponsored Some litter facts the children by Natwest. learnt were that people aged Working with members 18 -34 years old were most of the Cutthorpe club, we likely to deliberately drop did an extensive litter litter and the most frequently pick, cleaned benches, littered items are cigarette dug out weeds and did a ends, chewing gum and food thorough tidy of the car packaging. park. The Community Involvement The young people Team are looking forward to involved worked very visiting Dynamite Youth Club hard and were rewarded in July to spread the message. with Dreamscheme points. Tidy up at Cutthorpe Cricket Club

experience of first aid training in the past. Free First Aid Training Nobody wants to have to give first aid, but if you Rykneld Homes has teamed up with Chris come across somebody in need of help, having a Maloney, from North South Training, to little bit of practical knowledge can make a big difference, and possibly even save a life. offer free basic First Aid training to We will be choosing venues and dates very soon, vulnerable tenants or those with young so if you’re interested in taking part, please contact children across North East Derbyshire. the Community Involvement Team at Rykneld We would like to train as many people as possible, Homes on 01246 217670 to register your interest. particularly those who have had little or no

www.rykneldhomes.org.uk • Homing in 11 Changes to Housing Benefit The way Housing Benefit, or the housing element of Universal Credit, is calculated will be changing in bedrooms, 2018 which could affect how much your rent and any service charges used in the assessment of your support you receive. Housing Benefit [or the housing element of Universal Credit] is children living with you, and you e want to already capped. claim Housing Benefit [or the give you the In all cases, from 1 April 2018 information housing element of Universal Credit] your eligible rent will be only one reduction (either the now, to help capped to a shared under occupation charge or Local W Housing Allowance Cap) will you think about what it accommodation rate. This means could mean to you. you may see a reduction in the apply. Whichever results in the amount you receive from 1 April biggest reduction to the amount What does it 2018. you receive will apply. The rate for your area can be If you are of pension age, you mean for me? found at http://lha- will not receive a reduction in the direct.voa.gov.uk/Search.aspx rent used to assess your Housing If you have signed a new or Benefit for any under-occupied renewed tenancy from 1 April bedrooms. However, your rent 2016 onwards, the amount of Will I also have will be capped to the relevant benefit you may receive from 1 Local Housing Allowance rate for April 2018 could be restricted. to pay for any your household. This is because if you rent from spare rooms? If you are unsure if this applies a local authority and claim to you, please contact us here at Housing Benefit [or the housing If you are of working age and Rykneld Homes element of Universal Credit] the have one or more extra amount you will receive will be capped to the Local Housing Allowance rate that currently What do I need to do now? applies to private sector tenants. If you sign a new tenancy or renew a tenancy after 1 April 2016 The Local Housing Allowance you will need to think about whether the rent you pay is affordable rates for your area can be found for you in the longer term. at http://lha- In particular, if you are in receipt of Housing Benefit or Universal direct.voa.gov.uk/Search.aspx Credit on or after 1 April 2018, you will need to consider how you If you are under 35 years old will afford any shortfall in your rent. and do not have any dependent

12 Homing in • www.rykneldhomes.org.uk Handy hints for a e BBBBQQ ssaaffe r this summe Thousands of us such as petrol to light the fuel. • Remember that the metal Just a few simple precautions parts of a barbecue can enjoy cooking can make a big difference.” become hot - don’t try to outside during the The Royal Society for the move it until it has cooled Prevention of Accidents (RoSPA) down summer, but every advises that barbecue lovers • Don’t leave children should take the following unsupervised near a barbecue year thousands of precautions: • Make sure the barbecue is • When choosing a barbecue, people end up fully extinguished before you ensure it is strong and sturdy visiting hospital as leave it • Consider the location - level • Take care when getting rid of ground, away from fences, a result of a BBQ a disposable barbecue, or not close to property, sheds barbecue coals - ensure they accident. and overhanging trees, which have cooled down before have been known to catch ur Health and placing them in a metal bin. fire Safety Team has passed on a few • Never light a barbecue in an Disposable simple tips to enclosed space O • Particular care should be Barbecues reduce the risk to your family and friends. taken in hot, dry weather to reduce the risk of starting a If you do use a disposable Rykneld’s Health and Safety forest or grass fire barbecue: Manager, Reg Smith, said: • It is vital they are placed on • Never pour petrol, meths or “Statistics show that the most an even surface on other accelerants on to a common types of barbecue- either bricks or paving slabs . related accidents are burns, barbecue. Some of the most scalds and cuts with the vast serious barbecue-related • Place disposable BBQs well majority of accidents happening accidents happen when away from the house, shed or in a home setting. people do this and the fences. “Some of the accidents lead to barbecue ‘explodes’ in their • Do not use disposable very serious burns, usually as a face barbecues near or on public result of using an accelerant • Use long-handled tools benches.

www.rykneldhomes.org.uk • Homing in 13 A day in the life of…

n this issue of Homing We recently 10.00am I visit a customer to In we take a look at the carry out an Independent Living reviewed our new role of our Housing Service visit which involves testing Neighbourhood and Support Officers – the properties’ smoke alarms, I emergency call unit and pendant. I previously called Services division chat with the customer and ask Neighbourhood Support about their general wellbeing and and made some Officers. if there is anything we can do to changes to the We follow a Day in the Life of help. Danny Frankson to show the I carry out an different duties – including 11.00am way we deliver accompanied viewing at a Independent Living visits and property in , where I our services. This showing prospective tenants show someone around the round our vacant homes. was to make them property they have placed a bid 9.00am I come into the office on. Once I have finished the more streamlined at 9am and check my emails and viewing the person was happy and offer more voicemail to deal with any urgent with the property so I issues. I also check with the accompanied them to Dronfield continuity of Housing and Support Assistants to Area Housing Office where they service for see if any messages have been left paid their first weeks rent. about issues. I will also request I have my lunch break any house files that I may require 12noon customers. for half an hour. information from for today.

14 Homing in • www.rykneldhomes.org.uk Housing and Support

We have updated the Area: , Brackenfield, telephone numbers for some Clay Cross, Holmgate, Kelstedge, of our Housing and Support Littlemoor, Stonebroom, Officers. Please find the latest Wessington and numbers and team members Housing and Support Manager for your area. • Jake Hill 07837 822925 Area: Dronfield, Dronfield Housing and Support Officers Woodhouse, Coal Aston, • Tracey Patilla 07980 751547 Apperknowle, Hundall, Marsh • Louise Rowley 07770 672637 Lane, Unstone, Ridgeway and Holmesfield. Area: Grassmoor, Shirland, Housing and Support Manager Temple Normanton and Tupton • Lea Owen 07770 678025 Housing and Support Manager Housing and Support Officers • Matthew Yeomans 07770 643742 • Danny Frankson 07970 Housing and Support Officers 460418 • Laura Richardson 07770 653124 • Rebecca Charlesworth • Danuta Czubak 07913 521106 07989 166536

Area: Danesmoor, Hepthorne Main picture: Danny Frankson (centre) on Area: Eckington, Arkwright, an estate walkabout in Dronfield Lane, North Wingfield Calow, Barlow, Cutthorpe, Housing and Support Manager Duckmanton • George Wachlarz 07792 952689 Housing and Support Manager Housing and Support Officer • Sarah Allen 07964 124194 I visit a property where • Kellie Stevens 07989 166403 12.30pm Housing and Support Officers • Jo Ball 07989 166436 I carry out an Independent Living • Danielle Gould 07989 166543 Service installation, this involves • Eve Hagon 07816 446173 installing and registering a Area: Heath, Holmewood, Tunstall unit and giving the Mickley, Morton, Pilsley, customer a pendant and showing Area: Killamarsh, Renishaw, Wingerworth them how to use it. and Housing and Support Manager 2.00pm I carry out an Estate Housing and Support Manger • Maria Stanojevic 07970 460495 Walkabout in Marsh Lane where I • Wanda Hudson 07815 445066 Housing and Support Officer look to identify any issues with Housing and Support Officers • Nathan Redfern 07970 460535 the estate such as overgrown or • Joe Wykes 07970 460532 • Sheila Cooke and untidy gardens, potholes in the • Liz Marriott 07976 575314 Susan Astbury 07989 166538 road or trip hazards on the pavements, broken/leaking guttering, fly tipping, vandalism, I return to the office to I will go straight away as it can be and depending on the time of day 3.00pm ensure that my paperwork for the a potentially life threatening issue I would also look whether the day is correct and filed away. I should the customer have a fall street lights are working or not. check my emails and voicemail and their pendant not work). Residents, councillors or the police again to see if any urgent at 6pm I have finished sometimes accompany me on enquiries have arisen whilst I have 6.00pm these walkabouts to raise and all my paperwork for the day and I been out (for example, if a identify issues. log off the computer to make my customer’s pendant is not working way home.

www.rykneldhomes.org.uk • Homing in 15 Estate Walkabouts

Apperknowle Clay Lane Thursday 27 October at Dronfield Thursday 6 October at 3pm. Meeting 3.30pm. Meeting at entrance to Snapehill Thursday 8 September at at New Road / High Street junction. Appian Way. 10.30am. Meeting at the bottom Florence Road Area Tuesday 25 garage site on Marsh Ave. Arkwright October at 10am. Meeting at High Fletcher Avenue / Central Area Thursday 13 October at 10am. Hazel Court car park. Friday 9 September at 10.30am. Meeting at the Arkwright Centre. Central Area Tuesday 4 October at Meeting on the corner of Gledhill Ashover 11am. Meeting at Park Row car park. Close / School Lane. Hartington/Stonelow Area Thursday Tuesday 20 September at 10am. Coal Aston 8 September at 11.30am. Meeting on Meeting on the corner of Malthouse Friday 14 October at 10.30am. the corner of Hartington Rd/Green Lane. Meeting adjacent to 1 Rawlins Court. Lane. Barlow Cutthorpe Dronfield Woodhouse Friday 21 October 1.30pm. Meeting at Friday 21 October at 3.30pm. Meeting Thursday 1 September at 11am. Springfield / Valley Road junction. to the front of 2 Riggotts Way. Meeting at the Communal Room, Brackenfield Danesmoor Moray Place. Tuesday 6 September at 10.40am. Penncroft Lane / Drive Area Thursday Duckmanton Meeting at School / Carr Lane 8 September at 1pm. Meeting outside Tuesday 13 October at 11.30am. junction. Penncroft Lane flats. Meeting at top of Robertson Ave. Calow Bevan Road Area Thursday 15 September at 1pm. Meeting at Eckington Tuesday 6 September at 10am. Bevan/Cemetery Road junction. Central Thursday 1 September at Meeting at Central Drive car park. Pine View / The Square Area 10.30am. Meeting at Eckington Area Clay Cross Thursday 15 September at 2pm. Housing Office. Angel Estate Thursday 27 October at Meeting at end of Beech Way. Woodview / Pitt Street Thursday 2pm. Meeting outside 1 Queen Street. 15 September at 10.30am. Meeting outside Eckington Friendship Hall, Berry Ave.

16 Homing in • www.rykneldhomes.org.uk Castle Hill Thursday 6 October at Killamarsh Ridgeway 10.30am. Meeting at Castle Hill / Castle Central Wednesday 7 September at Friday 2 September at 10am. Meeting Hill Close junction. 10.30am. Meeting at Killamarsh Area in Ridgeway Craft Centre Car Park. Birkhill/Fanshaw Estates Wednesday Housing Office. 19 October at 10.30am. Meeting on Shirland Sheepcote Estate Thursday 8 road outside Birkhill School, September at 10.30am. Meeting at 14 Byron St Area Thursday 13 October at Chestnut Ave. Sheepcote Road. 10am. Meeting at Byron Street / Hallfieldgate Lane junction. Gosforth Valley Norwood & Rotherwood Wednesday School Close Area Thursday Thursday 6 October at 11.30am. 5 October at 10.30am. Meeting on 13 October at 10.30am. Meeting on Meeting at the parking area adjacent Cross Street. School Close. to 1 Sheards Drive. Westthorpe & Manor Thursday 6 October at 10.30am. Meeting at St Leonards Place Area Thursday Grassmoor 4 Manor Road. 13 October at 11am. Meeting outside Broom Drive/Southend Area Thursday 49 St Leonards Place. Littlemoor 15 September at 1.30pm. Meeting on Stonebroom Mill Lane (Working Men’s Club). Tuesday 20 September at 11.15am. Tuesday 18 October at 10.30am. Chapman Lane / New St Area / Meeting at Alton Lane. Meeting at Birkinstyle Lane / Shakespeare / Tennyson Way Area Marsh Lane Birkinstyle Avenue junction. Wednesday 14 September at 10am. Meeting outside Community Centre, Wednesday 5 October at 2pm. Meeting Temple Normanton at Bramley Road / Ridge Road junction. New Street. Friday 16 September at 10.30am. Heath Mickley Meeting on Elm Street. Thursday 8 September at 11am. Wednesday 19 October at 10.00am. Tupton Meeting at Heath Rd / Heather Ave Meeting on Priestley Avenue/Mickley Lane Junction. Queen Victoria Road Estate Tuesday junction. 11 October at 10am. Meeting Outside Hepthorne Lane Morton 119 Derby Road. Friday 23 September at 9.30am. Maltby Avenue Area Thursday Davenport / Wingfield Road Meeting at Hambleton Ave/Bright St 13 October at 10.30am. Meeting on Wednesday 12 October at 1.30pm. Maltby Ave. junction. Unstone Evershill Lane Area Thursday Holmesfield 13 October at 11am. Meeting on Thursday 6 October at 2pm. Meeting Friday 9 September at 3.30pm Evershill Lane. at Hardhurst Road / Whittington Lane junction. Meeting at Woodside Ave/Woodside North Wingfield View junction. Williamthorpe Road / Dark Lane Wadshelf Holmewood Wednesday 21 September at 9.30am. Wednesday 12 October at 10.30am. Meeting in the parking area on School Thursday 22 September at 10am. Meeting at parking area near Scout hut Lane. Meeting at Heath Road / Searston on Holbrook Ave. Avenue junction. Whiteleas Avenue / Ashford Ave Wessington Wednesday 14 September at 9.30am. Tuesday 6 September at 10am. Holmgate Meeting at North Wingfield Resource Meeting at Hill Crest Avenue / Back Friday 14 October at 2pm. Meeting at Centre car park. Lane junction. Holmgate Community Centre Car Park. Alma Road / Lings Crescent Friday Holymoorside 9 September at 9.30am. Meeting at Wingerworth North Wingfield Resource Centre car Adlington Estate Monday Tuesday 14 September at 10.30am. park. 12 September at 2pm. Meeting at Heather Way car park. Pilsley Meeting on Halcyon Approach. Hundall Allendale Estate Monday Wednesday 5 October at 10am. 12 September at 2.45pm. Thursday 6 October at 3.30pm. Meeting at the Hallgate Lane / Broom Meeting outside the Allendale Flats. Meeting next to the Miners Arms Avenue junction. Public House. Renishaw Woolley Moor Kelstedge Thursday 15 September at 10am. Wednesday 7 September at 2pm. Meeting at Hawthorne Close. Tuesday 20 September at 10.45am Meeting at Hague Lane / Carrwood Rd Meeting at Causeway House. junction.

www.rykneldhomes.org.uk • Homing in 17 ants Supporting ten and residents In every issue of Homing In we invite our local tenants, residents and community groups to give us news about the events happening in their area.

In this edition we have included a recent fun day in Renishaw and developments involving the Danesmoor, Fun day in Clay Cross and North Wingfield associations. Renishaw Joining forces Danesmoor and Clay Cross Tenants and Residents Association Pot painting and seed is extending its scope to include North Wingfield. planting were on offer from Rykneld Home’s They are inviting all tenants and residents in North Wingfield and Clay Cross to come along and have their say. Community Involvement team at a recent Renishaw The Danesmoor and Clay Cross association holds family fun day. monthly meetings at The Community of Christ Church We supported the community on Thanet Street on the first Wednesday of every event which is designed to bring month from 7 – 9pm. people and families together. The Group is run by a group of volunteers who get together to work As well as offering fun to improve their area and bring communities together. activities Rykneld Homes Regeneration Team was also on In the past the group has been involved in a stream clean up in hand to give advice and Danesmoor, running a cake stall at Clay Cross Gala and organising a information about the charity concert to raise money for Motor Neurone Disease. improvement works we are The group also discusses housing matters such as estate problems and carrying out in the village. anti-social behaviour. The meetings are usually attended by a Housing Together with our contractors Support Manager from Rykneld Homes, Parish Councillors and District Westdale Services we have Councillors. already replaced roofs on 99 The group is non-political and is there to pass on views, ideas and the properties and are currently priorities of tenants and residents in Danesmoor and Clay Cross to the fitting external wall insulation Parish, District and County Councils. to make them warmer and So why not come along, give your views and ask questions. The easier to heat. group, which is looking for new members is FREE and is open to all tenants and residents. Everyone is welcome to attend.

18 Homing in • www.rykneldhomes.org.uk Useful contacts

Rykneld Homes Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG. For all services please call us on 01246 217670 North East Derbyshire Contact Centre opening District Council times: 8am to 5pm Home Ownership District Council Offices, Or visit our website at: (Right to Buy and Leaseholders) 2013 Mill Lane, Wingerworth, www.rykneldhomes.org.uk Chesterfield S42 6NG. Tel: 01246 217670 Or Text us at 07800 002 425 Tel: 01246 231111 Email righttobuy@ rykneldhomes.org.uk Or visit our website at: Housing Offices www.ne-derbyshire.gov.uk Leaseholdmanagement@ For all Area Housing Offices at rykneldhomes.org.uk Eckington, Killamarsh, Clay Cross, Council Tax and Housing Dronfield and North Wingfield Housing Accounts/Rents Benefits telephone 01246 217670 . Tel: 01246 217670 Tel: 01246 217600 Repairs Tenancy Support Elections and Electoral For repairs contact 01246 217670 . Tel: 01246 217670 Registration Emergency housing repairs Text: 07971 793 892 Tel: 01246 217069, 217068 (including drainage). Only serious by writing to Community emergencies accepted out of hours. Sustainment, Pioneer House, Environmental Services Mill Lane, Wingerworth, Tel: 01246 217610 for abandoned Freephone 08000 121 621 . Text repairs4u to 07800 002 425 Chesterfield S42 6NG vehicles, Burgundy Bin collection, or via an Area Housing Office. Bulk Collections, Cleansing, Dog Adaptations Wardens, Fly Tipping, Pest Control, Tel: 01246 217670 Community Involvement Pollution Control (air, noise, odour), E-mail: adaptations.team@ Team Recycling initiatives, refuse collection rykneldhomes.org.uk Tel: 01246 217295 and street cleansing . Email: Choice Move [email protected] Food Safety and Hygiene Tel: 01246 217670 Warden Services Tel: 01246 217238, 217239 Email: choicemove@ rykneldhomes.org.uk Tel: 01246 217670 Homelessness Tel: 01246 231111 . For emergency out of hours call Derbyshire out of Other services Derbyshire County Council hours duty team 01629 532600 . Tel: 08456 058 058 During normal office hours if anyone Derbyshire Constabulary 8am - 8pm Monday to Friday is in need of emergency housing they For non-emergencies and 9.30am - 4pm Saturdays. should contact 01246 231111. phone 101 Email: After 5pm the emergency out of www.derbyshire.police.uk [email protected] hours service kicks in and this is run Chesterfield Jobcentre Plus Text: 86555 by Call Derbyshire (managed by Tel: 01246 343100 Fax: 01629 585995 Derbyshire County Council). Minicom: 01629 585400 North East Derbyshire By writing to: The emergency out of hours Citizens Advice Bureau number is 01629 532600. Derbyshire County Council, Tel: 0300 456 8437 County Hall, Matlock DE4 3AG .

www.rykneldhomes.org.uk • Homing in 19 Your chance to win £1,000 !! in shopping vouchers Why not switch to paying your rent by Direct Debit? a has signed up to How to apply? Rykneld Homes 01246 217670 gn supporting Contact us on and we national campai -up. Anyone will give you the information you need. Direct Debit take ge between now Pick up a Direct Debit leaflet from one of making the chan er 2016 will be our Area Housing Offices. and 30 Septemb tional prize draw Go to our website to download a form. entered into a na prizes of £1,000 www.rykneldhomes.org.uk to win one of five s.* *Terms and conditions apply. For more information visit the website pping voucher www.directdebit.co.uk/DirectDebit Promotions/NationalSocialHousingRents in sho The prizes are funded by Bacs Payment Schemes Ltd.

Credit Unions - a CHESTERFIELD & NORTH EAST DERBYSHIRE CREDIT UNION safe place to save Your Local Community Bank The benefits of joining a Credit Union are: and borrow • You can save as little or much as you wish • After eight weeks regular saving you can apply for At Rykneld Homes we work with the a low cost loan (2% per month) Chesterfield and North East Derbyshire Credit • Loans are flexible and can be repaid to suit your Union to help tenants and residents save budget. money and secure safe loans. • For every pound you save you can borrow back £3. You can avoid the danger of borrowing money from • You can access an instant low interest loan by loan sharks, by joining a Credit Union and agreeing having your child benefit paid into a Credit Union a formal weekly, fortnightly or monthly repayment account. plan at competitive, fixed interest rates. To become a member of a Credit Union you To be a member of the local Credit Union you must will need three forms of live or work in the Chesterfield or North East identification and a one-off Derbyshire areas. £5 membership fee. For more information about the Chesterfield and North East Derbyshire Credit Union you can visit their website at www.cnedcu.co.uk; telephone them on 01246 278833 or call in at their offices in 4-6 Soresby Street, Chesterfield S40 1JN

Rykneld Homes Limited is a company limited by guarantee, controlled by North East Derbyshire District Council and registered in and Wales. Registered number is 05864912. Registered Office is: Pioneer House, Mill Lane, Wingerworth, Chesterfield, Derbyshire S42 6NG. Registered Provider number 4608. Designed by North East Derbyshire District Council 7332