35th Edition • April 2016

HHoming In cosots 25p a compy to print in gin In this Helping hand for issue Kenning Good Neighbour Winners page 3 Park page 3

New Look Neighbourhood Services page 8-9

Win £1,000 in vouchers! page 20 Dear Reader

ell done to the In this issue we’ve included winners of our information about important 2015 Good changes to the way we deliver Estates Walkabout our Neighbourhood Services. We Neighbour of W have introduced a new team of opportunity to win £1,000 in the Year Awards! Housing and Support Officers and shopping vouchers with our We were delighted to present Managers for each area – so you Direct Debit prize draw. the prizes to our worthy winner will notice a change in faces. Anyone setting up a new Direct Lorraine Jones, who received The Housing and Support staff Debit, between now and the end £150 in shopping vouchers. Our will continue to deliver the of September will be fantastic runners-up Steve Jones normal estate and tenancy automatically entered into a and Stuart Brown received £75 in management services, but they national prize draw for one of vouchers. will also be responsible for five top prizes. Direct Debit is Going the extra mile for a carrying out some of the the easiest and quickest way to neighbour, or a local community, independent living service duties. pay your rent – and our staff will can make such a big difference To find out more about the help you set one up. and is definitely something worth changes and the staff for your To find out more about the celebrating. To find out more area – turn to page 8/9. competition turn to page 20. about our winners check out Finally, why not take the You could be a winner! page 3. Contents No English? No problem? Good Neighbour winners! 3 This magazine is available in large print , Helping hand for Kenning Park 3 Braille and audio CD on request. Putting customers first 4 We Care We want all of our customers to be able to understand the information we provide about our services. If you have any difficulty Work and training 5 reading or understanding this information please contact us by telephone Regeneration and renewal 6-7 01246 217670. You will not be charged for the TALKBACK service.

Changes to Neighbourhood & 01430 457421 (CANTONESE) & 01430 457426 (URDU) Services 8-9 & 01430 457423 (MANDARIN) Working with local communities 10-11

Estate Walkabouts 12-13 & 01430 457424 (POLISH) Information updates 14

Are you insured? 15

Health and Wellbeing 16 & 01430 457422 (ITALIAN) Find a home 17 & 01430 457425 (PUNJABI) Making your money go further 18

Useful Contacts 19

Chance to win £1000 in shopping vouchers 20 & 0800 731 7878 (OTHER LANGUAGES) TALK BACK

2 Homing in • www.rykneldhomes.org.uk Good Neighbour winners!

Congratulations to The winner was Lorraine Jones from Morton, who was the winners of our nominated by her neighbour Wendy Johnson. Lorraine was 2015 Good awarded £150 in shopping Neighbour Awards! vouchers. Said Wendy: “Lorraine has We were inspired by the been incredible, taking me to kindness and care shown by all the doctors and hospital, and you good neighbours out there – doing my shopping. She and it’s nice to know your efforts brings me healthy home are very much appreciated. cooked meals, does household The nominations just go to show chores, and organises coach the difference a good neighbour day trips for me. My life would Good Neighbour finalist Stuart Brown can make to someone’s life. It is not be the same without her. I the little, as well as the big am surely blessed to have her as a things, that can be so important. loving and caring neighbour.” pleasant nature. A true, friendly neighbour.” Definitely, something worth The two runners-up each celebrating. received £75 in shopping Our other runner-up is Stuart vouchers Brown from Dronfield Woodhouse. The kindness of Steve Jones (pictured left), from Dronfield The neighbour who nominated earned the praise of his him, said: “I nominated Stuart neighbour who said: “He is because he is caring, considerate always friendly and welcoming and always there for both myself and supportive. He even takes and my partner. He also helps us my bins for me each week and with things around the house… returns them. He also helps me helped us clear out our shed and to keep my garden clear of helped with our gardening. He blown rubbish. But more than has also been there for us when his assistance is his happy, we had a bereavement.” Steve Jones (left) Helping hand for Kenning Park Our young Community Council, Cllr Ted Mansbridge who Improvers dug deep to help made the benches, said: “I would Parish Council like to thank the Community Improvers who took part, Dave install four new benches in Rossiter from the Kenning Park Kenning Park. Community Group and Rykneld The benches are close to the Homes for their work. Meadow Farm Pond and will allow “We hope these benches will be visitors lovely views of the lake. used and provide a great asset to Cllr Mansbridge with Rykneld's On behalf of Clay Cross Parish the park.” Community Improvers

www.rykneldhomes.org.uk • Homing in 3 Putting customers first Thanks to everyone who supported our successful Volunteering event at the Proact Stadium in March. e invited of benefits including access to Residents Group, said Rykneld tenants and training and development Homes supported and funded residents to opportunities.” local tenant groups and had worked with them to resolve come along The Volunteering event included W contributions from our team of problems and raise money for and find out about the involved tenants who explained charity. volunteering and how tenants make a real Denise Kniveton from the involvement opportunities difference to the services we Tenant Inspectors group said she available at Rykneld provide. was proud of the work they had Homes. Godfrey Kerry, Chair of the done. “Our work is about ensuring that future tenants get Speaking at the event, our Rykneld Homes Tenant Scrutiny the best possible services. It has Managing Director Lorraine Shaw, Panel, told the audience: “We been an interesting and very said: “It’s great to see so many have looked at everything from worthwhile experience and I people interested in becoming how Rykneld Homes grants would encourage others to come involved in what we do. funding to local community and join in.” Customer support plays an groups to the standard of homes important part in helping us to when they are let to new tenants. If you are interested in joining provide the best customer “Being involved with Rykneld one of our tenant involvement services we can. Homes is a very rewarding groups, please contact our Community Involvement Team “Our Business Plan for the experience and one which can on 01246 217670. coming year puts customer care make a real at the heart of what we do. difference for Although we receive very high tenants.” customer service satisfaction Bob Steer, from ratings, we are conscious that we the Danesmoor can do more. In future there will and Clay Cross be a people first emphasis and Tenant and increased working with our customers to find out what kind Pictured right: of services you want us to deliver. Our Community Improvers encouraged “For tenants and residents who more volunteers to work with us, we offer a number join us

4 Homing in • www.rykneldhomes.org.uk d TTrraaiinniinngg WWYouoong rrkk aannd Enterprise Well done to all the schools who took part in the North finals of the national Young Enterprise competition. Rykneld Homes was delighted to support the event, which aims to find and Lorraine Shaw, Managing Director of Rykneld Homes (centre) presents an award to Eckington School. encourage the business leaders of tomorrow. Seven schools battled with their award. were delighted to work with it out – with Brookfield “Well done to all the pupils who pupils at Tupton Hall School. Community School judged the took part in this year’s Young They came up with the business overall winner. Enterprise. Your enthusiasm and idea of putting three socks in a We sponsored the Most commitment really shone pack – to help avoid the problem Innovative Company category, through. The area finals were a of lost and mis-matched socks! which was won by pupils at real showcase for all your great Before the competition, the Eckington Secondary School. ideas!,” said Lorraine. team visited Rykneld Homes to Rykneld’s Managing Director, As part of the competition we try out their sales pitch on staff. Lorraine Shaw, presented them

Heather Summers, Head of Award finalists Neighbourhoods at Rykneld We were delighted to be Homes, said: “Our volunteer and finalists in the Efficiency apprenticeship programmes not only have an impact on the Awards in individuals but the benefits are February, which celebrate also passed on to family the best in regional members and the local business. community. Melvyn Kitsull Rykneld Homes was runner-up “We are proud of the in the Apprentice of the Year post on our reception. programmes and the positive Over 25s category. Melvyn In June 2015 he successfully difference it has made to Kitsull, in our Customer Services completed his CFA Intermediate people’s lives and the reputation section, was shortlisted for the Level Apprenticeship in we have earned as an award. Melvyn, who is a tenant Customer Services in the organisation which looks to put of Rykneld Homes, joined the Business Skills Sector. He is now something back into the organisation as a volunteer - studying for his NVQ Level 3 in communities we serve.” eventually securing a permanent Customer Services.

www.rykneldhomes.org.uk • Homing in 5 Regeneration and Feeling the difference

Our £4.5million project to fit external wall insulation to hundreds of non- traditionally built homes in the district has made a massive difference to tenants. As well as fitting insulation, the majority of the 334 Reema homes, received new roofs, and windows. Within the programme we also completed: Jessica Cutts be warm in the morning” Tenants whose properties • 234 roofs (including the underwent the work received “The workmen who did the removal of 186 chimney special energy efficiency cladding were really nice people, stacks) certificates – with many already nice and polite and I got on well • 154 full window replacements noticing the difference the work with them” and 25 doors, has made. “It’s a lot better – I’ve heard lots Rykneld Homes has now Jessica Cutts, from North of other people say so as well. successfully completed Wingfield, said: “There’s a huge The old paint used to flake off regeneration programmes to just difference – it stays warmer for when it rained and would turn over 22% of its non traditionally longer. I can turn the heating off black and look dirty – that built stock. at night and the house will still doesn’t happen now.”

129 modern properties – a of the Tarran replacement project mixtures of bungalows and family which has created new Council Tarrans homes. homes that we can be proud of. This spring will see the We are planning to “I would like to say a big thank completion of our Tarran commemorate the achievement you to all the tenants who have with tenants and say a big thank worked with us on this – we replacement project in you to everyone who has been could not have done it without Eckington and Killamarsh. involved in the schemes. your co-operation and patience.” We have now replaced 99 Nigel Barker, Chair of Rykneld outdated Tarran bungalows with Homes, said: “We are very proud

6 Homing in • www.rykneldhomes.org.uk Renewal Renishaw Roofing

More homes in the district have benefited from new roofing. Rykneld Homes, in partnership with Avonside Roofing, has successfully completed the installation of new roofs to 99 ‘Reema’ style properties in Renishaw. In conjunction with this scheme we also ran a heating replacement programme where outdated heating systems were replaced with modern, energy efficient combi boilers. We also took the opportunity to remove redundant chimney stacks which will reduce future maintenance costs. Pictured right: Houses on Circular Drive at Renishaw had new roofs fitted

roosting. An ecological Caring for bats! consultant was During our North Wingfield roofing work immediately contacted to in 2015 we found some unusual visitors to advise on how one of the homes! We contacted Natural best to proceed. who identified the species as Their report ‘roosting bats’ and consequently works for recommended two ‘bat activity surveys’ this property were put on hold. are carried out on the above properties when bats are active between May and August. Our Contractor was instructed to adopt a strict ‘stop on site policy’ should they suspect any further ‘house As a result, Rykneld Homes has booked in the bats’ in the area as bats are a protected species. further surveys and works have been put on hold until we have an outcome from the survey Our increased vigilance resulted in an additional clarifying if we are able to proceed under a ‘Low property being put on hold due to suspicion of Impact Licence for Bats’ later in the year.

www.rykneldhomes.org.uk • Homing in 7 Changes to our Neighbou

ver the past are advertised in our Homing In walkabouts, meeting with tenants months we have magazine. See pages 12/13. – the next walkabouts are made some Our staff have been out and scheduled for June/July. Ochanges and about on the March and April We have included a chart which improvements to the Neighbourhood Service way we deliver our neighbourhood Areas Areas Areas Areas services. • Dronfield • Eckington • Killamarsh • As part of these • Dronfield Woodhouse • Arkwright • Renishaw • Brackenfield • Coal Aston • Calow • • Clay Cross improvements we have • • Barlow • • Holmgate integrated our estate and • Hundall • Cutthorpe HousingsupportP3@ • Kelstedge tenancy management • Marsh Lane • Duckmanton rykneldhomes.org.uk • Littlemoor functions with the • HousingsupportP2@ • Stonebroom Independent Living • Ridgeway rykneldhomes.org.uk • Service. This will provide a • Holmesfield • more consistent service HousingsupportP1@ HousingsupportP4@ for our customers with rykneldhomes.org.uk rykneldhomes.org.uk the ability to offer increased levels of Housing & Housing & Housing & Housing & tenancy support where Support Manager Support Manager Support Manager Support Manager this is required. Lea Owen Sarah Allen Wanda Hudson Jake Hill The job titles have Tel: 07770 678025 Tel: 07964 124194 Tel: 07815 445066 Tel: 07837 822925 therefore changed and our previous Neighbourhood Support Officers and Independent Living Wardens have now become Housing and Support Officers. Housing & Housing & Housing & Housing & Each of our seven areas Support Officer Support Manager Support Officer Support Officer is looked after by a team Danny Frankson Danielle Gould Joe Wykes Tracey Patilla of two Housing and Tel: 07770 646475 Tel: 07854 680704 Tel: 07770 678217 Tel: 07980 751547 Support Officers, managed by a Housing and Support Manager. We will continue to conduct independent living visits in line with Rebecca Charlesworth Eve Hagon Liz Marriott Louise Rowley our contract with Tel: 07816 912105 Tel: 07816 446173 Tel: 07976 575314 Tel: 07770 672637 individual customers and Derbyshire County Council. We will also continue to carry out our quarterly estate walkabouts which

8 Homing in • www.rykneldhomes.org.uk urhood Services

shows the managers and officers website for each of the seven areas. www.rykneldhomes.org.uk Additional information about your by clicking on the local area can also be found on our area map. es Structure Chart

Areas Areas Areas • Grassmoor • Danesmoor • Heath • Shirland • Hepthorne Lane • Holmewood • Temple Normanton • North Wingfield • Mickley • Tupton HousingsupportP6@ • Morton HousingsupportP5@ rykneldhomes.org.uk • Pilsley rykneldhomes.org.uk • Wingerworth

HousingsupportP7@

rykneldhomes.org.uk

Housing & Housing & Housing & Support Manager Support Manager Support Manager Matthew Yeomans George Wachlarz Maria Stanojevic Tel: 07770 643742 Tel: 07792 952689 Tel: 07770 646593

Housing & Housing & Housing & Support Officer Support Officer Support Manager Laura Richardson Kellie Stevens Nathan Redfern Tel: 07770 653124 Tel: 07792 494134 Tel: 07770 678030

Danuta Czubak Tel: 07813 521106 Jo Ball Sheila Cooke (Pt) Tel: 07816 446092

Susan Astbury (Pt)

www.rykneldhomes.org.uk • Homing in 9 Working with local

Kurling craze is big hit! More groups are become involved on a regular basis. The latest areas to give it a Funding Workshops signing up to learn try are Killamarsh and youth clubs in Holmgate and We are keen to help local the indoor game of Holmewood, where participants groups access any Kurling! enjoyed the challenge. funding opportunities – Indoor kurling can be played by whether through Rykneld t’s like outdoor curling all age groups and abilities and can Homes or external but without the ice be played from a standing position, organisations. or the comfort of your chair, and can be played by To help raise awareness about meaning even those with limited what kind of help might be on everyone on most floor mobility can join in the fun. I offer we held a special funding surfaces! Rykneld Homes was keen to workshop at the Holmgate Last year Rykneld Homes, encourage more older people to Darby and Joan Club. together with the Council’s become socially active and is Eight local organisations Village Games team, took kurling encouraging kurling groups to be attended the meeting and we to several groups at local formed at local social and were able to give information community centres and is community centres. Tenants at and advice about applying. delighted the game appears to our Marx Court sheltered flats have really caught on. complex in Clay Cross are now As a result of the workshop we Three new groups are playing enjoying regular sessions. If have linked up with Cutthorpe kurling as one of their social you’re interested, please get in Cricket Club and our team of activities: Apperknowle, touch with the Community young Community Improvers Holmewood and Holmgate and Involvement Team. will be helping with a clean-up more than 60 older people have day in Cutthorpe this month.

10 Homing in • www.rykneldhomes.org.uk nities Tinnitus commu Support Cycle maintenance An estimated six million people in the UK (10% As part of our commitment of the population) are to promote health and believed to suffer to wellbeing for families, we some degree from are holding a series of Tinnitus - often cycle maintenance described as a ringing or workshops in Mickley. humming noise in the This is linked to the ears. According to NHS development of the Mickley BMX track which is a fantastic figures, for about facility for the whole village 600,000 (1%) of and surrounding area. sufferers, it affects their We want to encourage more they couldn’t repair. Together quality of life. families to relax and spend with Bolsover Extreme Wheels, Rykneld Homes was able to leisure time together and cycling we arranged the cycle support the Chesterfield and is a great way to get out and maintenance workshops to show North Derbyshire Tinnitus about. people how to maintain their Support Group to hold a 30th After consulting with the local bikes. anniversary conference this community, we discovered that Any families attending all three month, as well as events in many people wanted to start sessions will receive a cycle Dronfield, Arkwright and Clay cycling but had broken bikes toolkit. Cross. The group applied for funding through our Neighbourhood Improvement Budget – our grant scheme Promote your group training that helps local organisations Our Community people attending over the two improve their communities. Involvement Team recently sessions. The groups learnt The Tinnitus group offers a teamed up with Age about how to take full range of support and advice advantage of different services. Concern and North techniques for promoting Derbyshire Voluntary • Access to lay counselling themselves. It is hoped this will and one to one support Action to deliver two enable groups to sustain • Information on managing themselves into the future, training sessions to offer stress and relaxation through stronger membership tips and advice to groups techniques and organisations on how and better access to volunteers and funding. • Participation in meetings to promote themselves • Regular newsletters with affectively. advice, information and The sessions support. took place in For more information about Dronfield and the work of the Chesterfield Holmgate and and North Derbyshire group, were incredibly contact 01246 380415 or well attended, email with over 50 [email protected]

www.rykneldhomes.org.uk • Homing in 11 Estate Walkabouts

Apperknowle Central Area Tuesday 5 July at 11am. Dronfield Woodhouse Thursday 7 July at 3:00pm. Meeting at Meeting at Park Row car park. Thursday 2 June at 11am. Meeting at New Road/High Street junction Coal Aston the Communal Room, Moray Place. Arkwright Friday 8 July at 10.30am. Meeting Duckmanton Tuesday 14 June at 10am. Meeting at adjacent to 1 Rawlins Court. Tuesday 14 June at 11.30am. Meeting the Arkwright Centre. Cutthorpe at top of Robertson Ave. Ashover Friday 15th July at 3:30pm. Meeting to Eckington Tuesday 21 June at 10am. Meeting on the front of 2 Riggotts Way. Central Thursday 2 June at 10.30am. the corner of Malthouse Lane. Danesmoor Meeting at Eckington Area Housing Office. Barlow Penncroft Lane/Drive Area Woodview/Pitt St Thursday 9 June at Friday 15 July 1.30pm. Meeting at Wednesday 8 June at 1pm. Meeting outside Penncroft Lane flats. 10.30am. Meeting outside Eckington Springfield/Valley Road junction. Friendship Hall, Berry Ave Bevan Road Area Wednesday 15 June Brackenfield at 1pm. Meeting at Bevan/Cemetery Castle Hill Thursday 7 July at 10.30am. Meeting at Castle Hill/Castle Hill Close Tuesday 7 June at 10.40am. Meeting at Road junction. junction. School/Carr Lane junction. Pine View/The Square Area Wednesday 15 June at 2pm. Meeting at Birkhill/Fanshaw Estates Wednesday Calow end of Beech Way. 20 July at 10.30am. Meeting on road Thursday 23 June at 10am. Meeting at outside Birkhill School, Chestnut Ave. Dronfield Central Drive car park. Gosforth Valley Snapehill Thursday 9 June at 10.30am. Clay Cross Meeting at the bottom garage site on Thursday 7 July at 11.30am. Meeting at Angel Estate Thursday 21 July at 11am. Marsh Ave. the parking area adjacent to 1 Sheards Drive. Meeting outside 1 Queen Street. Fletcher Ave/Central Area Friday Clay Lane Friday 15 July at 2pm. 10 June at 10.30am. Meeting on the Grassmoor Meeting at entrance to Appian Way. corner of Gledhill Close/School Lane. Broom Drive/Southend Area Florence Rd Area Tuesday 19 July at Hartington/Stonelow Area Thursday Wednesday 8 June at 1.30pm. Meeting 10am. Meeting at High Hazel Court car 9 June at 11.30am. Meeting on the on Mill Lane (Working Men’s Club). park. corner of Hartington Rd/Green Lane.

12 Homing in • www.rykneldhomes.org.uk Chapman Lane/New St Morton Wadshelf Area/Shakespeare/Tennyson Way Maltby Ave Area Thursday 14 July at Wednesday 13 July at 10.30am. Area Tuesday 7 June at 10am. Meeting 10.30am. Meeting on Maltby Ave. Meeting in the parking area on School outside Community Centre, New Street. Evershill Lane Area Thursday 14 July at Lane. Heath 11am. Meeting on Evershill Lane. Wessington Thursday 9 June at 11am. Meeting at North Wingfield Tuesday 7 June at 10am. Meeting at Hill Heath Rd/Heather Ave junction. Williamthorpe Rd/Dark Ln Tuesday Crest Ave/Back Lane junction. Hepthorne Lane 21 June at 9.30am. Meeting at parking Wingerworth area near Scout hut on Holbrook Ave. Friday 24 June at 9.30am. Meeting at Adlington Estate Monday 13 June at Whiteleas Ave/Ashford Ave Tuesday Hambleton Ave/Bright St junction. 2pm. Meeting on Halcyon Approach. 14 June at 9.30am. Meeting at North Holmesfield Wingfield Resource Centre car park Allendale Estate Monday 13 June at 2.45pm. Meeting outside the Allendale Friday 10 June at 3.30pm. Meeting at Alma Rd/Lings Cres Thursday 9 June Flats. Woodside Ave/Woodside View junction. at 9.30am. Meeting at North Wingfield Holmewood Resource Centre car park. Woolley Moor Thursday 23 June at 10am. Meeting at Pilsley Thursday 16 June at 10am. Meeting at Hawthorne Close. Heath Road/Searston Avenue junction. Wednesday 6 July at 10am. Meeting at Holmgate the Hallgate Ln/Broom Ave junction. Friday 15 July at 2pm. Meeting at Renishaw Springing to Holmgate Community Centre Car Park. Wednesday 1 June at 2pm. Meeting at Holymoorside Hague Ln/Carrwood Rd junction. life in North Tuesday 14 June at 10.30am. Meeting Ridgeway at Heather Way car park. Friday 3 June at 10am. Meeting in Wingfield Hundall Ridgeway Craft Centre Car Park. Thursday 7 July at 3.30pm. Meeting Shirland Back in our last edition of next to the Miners Arms Public House. Byron St Area Friday 15 July at 10am. Homing In, we told you about Kelstedge Meeting at Byron St/Hallfieldgate Lane a bulb planting session on junction. Hucklow Avenue in North Tuesday 21 June at 10.45am. Meeting School Close Area Friday 15 July at at Causeway House. Wingfield. Now spring has 10.30am. Meeting on School Close. sprung and the result is a Killamarsh St Leonards Place Area Friday 15 July transformed patch of open at 11am. Meeting outside 49 St Central Wednesday 1 June at 10.30am. space (see below). Meeting at Killamarsh Area Housing Leonards Place. Office. Stonebroom Sheepcote Estate Thursday 2 June at Tuesday 26 July at 10.30am. 10:30am. Meeting at 14 Sheepcote Meeting at Birkinstyle Road. Lane/Birkinstyle Ave junction. Norwood & Rotherwood Wednesday 6 July at 10:30am. Meeting on Cross Temple Normanton Street. Thursday 9 June at 10am. Westthorpe & Manor Thursday 7 July Meeting on Elm Street. at 10:30am. Meeting at 4 Manor Road Tupton Littlemoor Queen Victoria Road Estate Tuesday 21 June at 11.15am. Meeting at Wednesday 13 July at 10am. Alton Lane. Meeting outside 119 Derby Road. Marsh Lane Davenport/Wingfield Road Wednesday 6 July at 2pm. Meeting at Thursday 14 July at 1.30pm. Bramley Road/Ridge Road junction. Unstone Mickley Thursday 7 July at 2pm. Wednesday 20 July at 10am. Meeting Meeting at Hardhurst on Mickley Lane garage site car park. Road/Whittington Lane junction.

www.rykneldhomes.org.uk • Homing in 13 Information update Help us to help you When we carry out repairs It would also be very helpful if or maintenance work at any items kept in storage areas your home we want the – such as airing cupboards, where repair and maintenance working environment to work is scheduled to take place, Fencing around be as safe as possible for could be removed before our you and our operatives. operatives arrive. your home To help avoid any accidents, This will help speed up the please could we request that time our staff take to carry out In this issue of Homing In dogs are kept away from the the repair and avoid any we are reminding you work area, to allow our staff damage to the items. about the repair and safe access and to prevent any maintenance injury to your pet. responsibilities for any fencing or hedges around your home. Protecting You are responsible for the maintenance and repair of fencing and hedges, which your privacy must be kept in a satisfactory condition. At Rykneld Homes we are about If you wish to remove, replace sometimes contacted by a issues such or install new fencing or relative or friend of a as rent arrears or benefit claims. hedging, you must obtain tenant who wishes to speak Because the law is very strict written permission from about disclosure of information, Rykneld Homes first. You should with us on their behalf. we have to have a tenant’s not remove any fencing or Before we can discuss any written permission to give install or replace a gate without personal or sensitive issues with information to somebody acting first seeking permission. a third party, we have to be for them. We have a Data Our Fencing and Boundary certain that the tenant is in Protection, Third Party Consent Policy sets out regulations for agreement with us disclosing Form. This form gives permission the height of any fencing or information about them. for Rykneld Homes to speak to boundary you might install. There are strict Data Protection the person named on the form If at the end of a tenancy rules in place which govern what This form is a tenant’s consent Rykneld Homes has to remove kind of information can be to disclose information that is damaged or unsafe fencing, the disclosed about our tenants and protected under the provisions work will be charged to the residents. of the Data Protection Act 1998. departing tenant. Each case is assessed against On request we will send a copy The Council operates a garden these rules and a decision made of the form for the tenant to fill assistance scheme for tenants whether we are able to speak in and sign and indicate the who are unable to carry out with the third party. For name and address of the person such work. instance, we would be willing to they are willing for us to speak For more information visit discuss information about to about them. www.ne-derbyshire.gov.uk organising a repair but not

14 Homing in • www.rykneldhomes.org.uk Are you insured? Get yourself home insurance is the advice of our Tenant Scrutiny Panel. s a tenant you “We think it is very are responsible important that for taking out tenants do take out home insurance as your own A the cost of replacing household insurance as damaged or stolen Rykneld Homes does not items can be high. insure your furniture, “Even if you have electrical goods, insurance you belongings or decorations should check from against theft, fire, time to time that you have the right vandalism and burst pipes. amount of cover Members of our Scrutiny Panel and that you are have spent the last few weeks not under looking at insurance policies insured.” available to tenants and comparing them with the one Payment of the Tenant Scrutiny Panel currently available through District premium Council and Rykneld Homes. The cost of insurance is payable Standard Cover They are satisfied it offers weekly along with your rent. To SUM Weekly competitive rates with the work out your weekly insurance INSURED Premium following benefits: payment, refer to the table (48 Weeks) 'Standard Cover', which is found • The premiums are fixed for five £ 6,000 £ 0.50 on this page. years – allowing you to budget £ 7,000 £ 0.58 more accurately £ 8,000 £ 0.66 • You can pay weekly with your Insurance for your £ 9,000 £ 0.75 rent home contents £ 10,000 £ 0.83 • There is no excess charge – When you take out this £ 15,000 £ 1.25 unlike many insurance schemes insurance your household goods £ 20,000 £ 1.66 • There is a new for old policy and contents will be insured in £ 25,000 £ 2.08 This scheme is open to all your home. Just think how £ 30,000 £ 2.49 Rykneld Homes tenants. If you much it would cost to replace £ 35,000 £ 2.91 would like to know more about items such as televisions, £ 40,000 £ 3.32 this please call the Customer computers, carpets, furniture, Service Team on 01246 217670 cookers, washes and fridges if Godfrey Kerry, Chair of the you did not have insurance cover. Keeping up the Tenant Scrutiny Panel, said: “We For as little as 50p a week payments want to remind everyone that - over a 48 week rent To make sure that you are they are responsible for insuring always covered, you must their households goods – they are period - you can insure keep up to date with your not covered by Rykneld Homes. for £6,000 of goods. payments.

www.rykneldhomes.org.uk • Homing in 15 Health and wellbeing

Our Community Involvement Team has been working with local Foodbank groups to look at healthy ways to cook some of the ingredients they receive. hy not try this tasty and easy to The book contains some of the Participants on the Mickley cooking recipes they use including this sessions received a set of kitchen make recipe knives for completing the course. W one for spaghetti bolognese. from Rykneld Homes' own Recipes from the cookbook can mini cookbook! be found on our website It's been put together by the www.rykneldhomes.org.uk Community Involvement Team. Healthy Spaghetti Bolognese eating in Serves: 4 People Instructions Mickley Ingredients 1. Add the oil to a big based • 500g Minced Beef pan and gently fry the The Community onion, garlic and carrots. • 1 Onion (Chopped) Involvement Team worked with users and volunteers at • 1 Clove of Garlic (Crushed) 2. Once the onions have softened, add the beef and the Mickley Foodbank to • 2 Carrots (Chopped) brown. hold four healthy cooking • 100g Mushrooms (Sliced) and eating sessions. 3. Add all the other • 1 Tin of Chopped Tomatoes ingredients; stir and leave to Participants were given • 1 Tablespoon Tomato Puree simmer for 30 minutes (add advice and information • 1 Beef Stock Cube (Dissolved a little more water while about how to use foodbank in 250ml Hot Water) cooking if needed). ingredients to make • 1 Teaspoon Mixed Herbs nutritous, easy to make, 4. Cook the spaghetti for 12 tasty meals. • 1 Teaspoon Sugar minutes, drain, then add to Everyone who attended all the Bolognese sauce with a • Salt and Pepper to Season four of the sessions received little of the spaghetti water. • 1 Tablespoon Oil a special gift – a set of • 300g Spaghetti 5. Mix it all in well then serve. kitchen knives.

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e! Twitter At your servic To help keep everyone up to date This year we are planning some exciting changes to with what’s happening at Rykneld the way you can access the services we provide. Homes we have set up a Twitter account. twitter@rykneld_homes . Our website www.rykneldhomes.org.uk already offers online We use Twitter to publish access to some of our services – but we want to put you in information about services such as touch with a whole lot more! dates for our estate walkabouts or We want to give you more control over when and where you any events we are holding. So check access our services – with everything from checking your rent us out and follow us on Twitter. account to logging a repair available at the touch of a button. We are excited about the improvements and will be getting in touch soon to give you more information about our plans and the difference they could make to you! So watch this space…..

www.rykneldhomes.org.uk • Homing in 17 Making your money go further

If you are experiencing problems Money paying your rent or household Saving Tips bills, we may be able to offer Most people have had to cut back due to the support and advice. current economic climate. Here are some tips to help save you Our Financial Inclusion Officers into priority and show how money: work with tenants throughout much you have left to pay North East Derbyshire to make towards your debts n Consider changing your sure they are claiming all their energy supplier - use a n Speak to all the companies you benefit entitlements. free and impartial service owe money to - they may be to help you find out if you The Officers also help tenants to able to provide advice and can save money on your look at what support is available offer a repayment plan if you utility bills to them to help them to keep explain to them the difficulties their tenancies you are having n Use price comparison websites to make sure n Pay off your priority debts first you get the best deal on Get Advice - these are debts like rent and any large purchases, If you would like to Council Tax, which could lead insurance, loans and gas receive advice from our to you losing your home or and electricity suppliers Financial Inclusion Team going to prison n You can compare the please contact us on n Plan how you are going to pay price of your weekly 01246 217670. your less urgent debts such as shop - you'll be able to an overdraft or credit card, see when a product is on Dealing with over a longer period of time offer at any of the n Maximise your income - use supermarkets and Debt the Council's Benefits compare the price of your entire shop to make It is never too late to start dealing Calculator to ensure you are claiming all the benefits you are sure you always get the with debt but it is crucial that you best deal seek debt help as soon as you entitled to realise you’re struggling. Simple n Do not borrow more money n Write a list before you go steps can help to put you on the to pay off your debts to the supermarket or do right track: your shopping online - n Minimise spending - visit our this will help to keep you n Work out how much money Money Saving Tips page at focussed and stop you you have coming in and going www.rykneldhomes.org.uk for buying things you don't out using a budget sheet. You practical ideas of how you can need can arrange your payments save money

18 Homing in • www.rykneldhomes.org.uk Useful contacts

Rykneld Homes Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG. For all services please North East Derbyshire call us on 01246 217670 District Council Home Ownership Or visit our website at: (Right to Buy and Leaseholders) District Council Offices, www.rykneldhomes.org.uk Tel: 01246 217670 2013 Mill Lane, Wingerworth, Or Text us at 07800 002 425 Email righttobuy@ Chesterfield S42 6NG. rykneldhomes.org.uk Tel: 01246 231111 Housing Offices Leaseholdmanagement@ Or visit our website at: For all Area Housing Offices at rykneldhomes.org.uk www.ne-derbyshire.gov.uk Eckington, Killamarsh, Clay Cross, Dronfield and North Wingfield Housing Accounts/Rents Council Tax and Housing telephone 01246 217670 . Tel: 01246 217670 Benefits Repairs Tenancy Support Tel: 01246 217600 For repairs contact 01246 217670 . Tel: 01246 217670 Elections and Electoral Emergency housing repairs Text: 07971 793 892 Registration (including drainage). Only serious by writing to Community Tel: 01246 217069, 217068 emergencies accepted out of hours. Sustainment, Pioneer House, Freephone 08000 121 621 . Mill Lane, Wingerworth, Environmental Services Text repairs4u to 07800 002 425 Chesterfield S42 6NG Tel: 01246 217610 for abandoned or via an Area Housing Office. vehicles, Burgundy Bin collection, Adaptations Tel: 01246 217670 Community Involvement Bulk Collections, Cleansing, Dog Team Wardens, Fly Tipping, Pest Control, E-mail: adaptations.team@ Tel: 01246 217295 Pollution Control (air, noise, odour), rykneldhomes.org.uk Email: Recycling initiatives, refuse collection Choice Move [email protected] and street cleansing . Tel: 01246 217670 Email: choicemove@ Warden Services Food Safety and Hygiene rykneldhomes.org.uk Tel: 01246 217670 Tel: 01246 217238, 217239 Homelessness Tel: 01246 231111 . For emergency Derbyshire County Council out of hours call Derbyshire out of Other services Tel: 08456 058 058 hours duty team 01629 532600 . Derbyshire Constabulary 8am - 8pm Monday to Friday During normal office hours if anyone For non-emergencies and 9.30am - 4pm Saturdays. is in need of emergency housing they phone 101 Email: should contact 01246 231111. www.derbyshire.police.uk [email protected] After 5pm the emergency out of Chesterfield Jobcentre Plus Text: 86555 hours service kicks in and this is run Tel: 01246 343100 Fax: 01629 585995 by Call Derbyshire (managed by Minicom: 01629 585400 Derbyshire County Council). North East Derbyshire By writing to: The emergency out of hours Citizens Advice Bureau Derbyshire County Council, number is 01629 532600. Tel: 0300 456 8437 County Hall, Matlock DE4 3AG .

www.rykneldhomes.org.uk • Homing in 19 Your chance to win £1,000 !! in shopping vouchers Why not switch to paying your rent by Direct Debit? as signed Rykneld Homes h ampaign up to a national c Debit supporting Direct aking take-up. Anyone m en now the change betwe er 2016 and 30 Septemb to a will be entered in w to win national prize dra of £1,000 one of five prizes hers.* in shopping vouc

n Organised – you only need to set up one Why make the change? Direct Debit for the payment of your rent n Enjoy the peace of mind that your rent and water charges. will be paid on time, every time with no missed payments n How to apply? It’s simple to do – you have a choice of 01246 217670 four dates when your payment can Contact us on and we be taken will give you the information you need. n It’s convenient – your rent is spread over Pick up a Direct Debit leaflet from one 12 monthly payments and automatically of our Area Housing Offices. deducted from your bank account Go to our website to download a form. n Safe and guaranteed. Around 2,000 of www.rykneldhomes.org.uk our tenants already pay by Direct Debit. *Terms and conditions apply. For more information visit You are protected against any incorrect the website www.directdebit.co.uk/DirectDebit Promotions/NationalSocialHousingRents payments and get your money back if The prizes are funded by Bacs Payment Schemes Ltd. there has been a mistake

Rykneld Homes Limited is a company limited by guarantee, controlled by North East Derbyshire District Council and registered in England and Wales. Registered number is 05864912. Registered Office is: Pioneer House, Mill Lane, Wingerworth, Chesterfield, Derbyshire S42 6NG. Registered Provider number 4608. Designed by North East Derbyshire District Council 7332