Annual Report 2016
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abu dhabi airports company We extend our deepest gratitude to all our stakeholders and passengers Table of Contents 8 Message from the Chairman 39 Financial Performance 60 Corporate Social Responsibility 40 Delivering Sustainable Results 61 Children and Special Needs 10 Message from the CEO 62 Carbon Accreditation 42 Commercial Performance 62 Heat Awareness 13 Executive Management 43 Creating Unique Retail Experiences 63 Year of Reading 44 Dining Experience 64 Sustainability 17 Corporate Overview 45 Transforming the Airport Dining Experience 46 Abu Dhabi Airports Free Zone 66 Health and Safety 22 Vision, Mission & Values 67 Maintaining Aviation Safety and Security Standards 49 Construction Progress 68 Emergency Exercises 23 Operational Performance 50 Midfield Terminal Building 68 Fire Safety Awareness Sessions 24 Abu Dhabi International Airport 52 Airside Development Program 69 Risk Management & Business Continuity 30 Al Ain International Airport 53 Southside Terminals Enhancement Program 33 Al Bateen Executive Airport 70 Awards and Certifications 38 Sir Bani Yas Airport 54 Our People 38 Delma Island Airport 55 Attracting and Nurturing Talent 74 Looking Back 56 Gulf Center for Aviation Studies 78 A Decade of Innovation 79 2016 Highlights Message from the Chairman Throughout the last ten years innovation, passion and the determination of our staff have been the key pillars to our continued success. Dear Stakeholders Abu Dhabi Airports marked a decade of innovation in Emiratization figures have increased from 25% of staff in aviation in 2016, and the throughout the last ten years 2010 to just over 50% in 2016, with 81% of executive innovation, passion and determination of our staff have management roles occupied by UAE nationals by the been the key pillars to our continued success. end of last year. The company remains committed to its objective of being an employer of choice for Emiratis and The aviation sector in the Emirate has changed has created its National Development Program (NDP) for considerably in that time, and we are proud of the role that the employment and training of UAE graduates. Abu Dhabi Airports has played in facilitating the positive changes witnessed in this dynamic sector. Through Aviation is playing a significant role in the diversification innovative products such as our Smart Travel System of the economy, as outlined in Abu Dhabi’s Economic at Abu Dhabi International Airport, we have consistently Vision 2030. It is therefore imperative to develop national provided passengers with high-quality facilities and expertise and the workforce within the industry in order services with cutting-edge solutions, and we will continue to deliver sustainable growth. Our NDP is enabling us to to do so as we receive more and more visitors from exceed our targets and to develop the human capital able around the world. to lead this vital industry well into the future. Since 2006, Abu Dhabi Airports has thrived. The Award Winning company has invested more than AED 20 billion in capital development projects since then across all of its airport 2016 was an award winning year across our business. sites. The biggest single infrastructure project undertaken Our Procurement Department was named the Middle so far, the Midfield Terminal Complex (MTC), will increase East’s Procurement Team of the Year by the Chartered Abu Dhabi International Airport’s overall capacity to 45 Institute of Procurement and Supply (CIPS) at the Middle million passengers per year. East Supply Management Awards 2016. 8 The Abu Dhabi Duty Free website was Abu Dhabi International Airport was the Airport Service Quality Awards (ASQ) from These accolades are a reflection of Abu Dhabi awarded “Best in Class” in two categories awarded ISO 22301 Management System Airports Council International (ACI). Airports’ strong reputation and a testament – E-Commerce and Consumer Goods – Certification, becoming the first airport in the to our steadfast commitment to excellence. at the Interactive Media Awards, region to be certified for Business Continuity In addition, the Gulf Center for Aviation I would like to thank all our partners and highlighting the exceptional service Management. Studies (GCAS) was selected as a top stakeholders for their valuable support over quality the site offers. performing International Air Transport the past year, and look forward to the And, the year closed with another award Association (IATA) Accredited Training School continued success of Abu Dhabi Airports At the Air Transport News Awards, Abu Dhabi milestone for Abu Dhabi International Airport, (ATS) for Africa and the MENA region, receiving over the years to come. International Airport was voted “Best Airport” in winning “Best Airport in the Middle East” and the recognition after just one year of being the 10-30 million passengers category. “Most Improved Airport in the Middle East” in accredited. H.E. Eng. Awaidha Murshed Al Marar 9 Message from the CEO The achievements and developments of our tenth anniversary year have been exceptional and fully justify our confidence that our vision of being the world’s leading airports group will be realized. Dear Stakeholders, Abu Dhabi Airports has enjoyed considerable Enhancement Program. Now that we have completed this commercial success over the years, and this has program we are enhancing its benefits by introducting a continued to be the case in the last 12 months. range of new technologies across our premises. Passenger numbers grew to nearly 24.5 million in 2016, an increase of 5.1% on the previous year. In March 2016 we introduced one of the most innovative passenger processing systems in the region – Smart As passenger numbers have risen, the impact on our Travel. The pioneering system, installed in collaboration commercial revenues has also been seen. In 2016, with the Ministry of Interior, allows passengers to check-in ADAC clocked in a credible performance, increasing and move through immigration and security interacting revenue by 23% as a result of the introduction of new only with technology such as biometric and facial charges and continued effort by our commercial team recognition software. The five-step process has reduced to further enhance the commercial potential of AUH. passenger processing times in the airport, and by the end of 2016, five million people had registered to use the Innovation system and two and a half million had used it. To handle the increase in passengers using our airports In addition to such tecnology, work is also being done it is essential that our infrastructure is continually to improve existing facilities until the MTB opens, in the expanded, so that we can continue to offer a world- Southside Terminals Enhancement Program (STEP). In class traveler experience to all those who pass 2016 the Transfer Baggage Facility (TBF) improvements through our gates. We anticipated this need as long and the new Terminal 3 Airport Management Center, ago as 2009 when we commenced our Capacity were both completed as part of STEP. These projects 10 In 2016, revenue increased by 23% have been a major success and people development, have not only for Abu Dhabi Airports all played their part in delivering but also for the contractors and an overall performance that has stakeholders involved as they were been consistently excellent. This completed on time and within excellence has resulted in several budget. different awards and accolades received in the last year, of which Construction we are extremely proud. It is my honor to have assumed the responsibility Work on the Midfield Terminal of leading this outstanding company Building progressed over during the course of 2016, and I the course of 2016, with key look forward to the next phase of its milestones being reached, development. including the depropping of the steel arches and completion of the Our strong growth and performance roof structure. Work also began last year means that we are confident on closing the envelope of the that the company will continue deliver building, fitting out the piers and strong results in 2017. glazing. I would like to express my The Future gratitude to all Abu Dhabi Airports’ employees, our airline and airport The achievements and partners, government agencies, developments of our tenth our Chairman, and our Board anniversary year have been of Directors. Thank you for your exceptional and fully justify our unwavering commitment and confidence that our vision of dedication, which have been being the world’s leading airports instrumental in helping Abu Dhabi group will be realized. Our Airports stand in good stead. I look newly introduced technologies, forward to your continued support increasingly high standards of and partnership. safety and security, commercial success, infrastructure expansion, Abdul Majeed Al Khoori 11 Executive Management H.E Eng. Awaidha Murshed Al Marar H.E. Abubaker Seddiq Al Khoori H.E. Musabbah Mubarak Al Marar H.E. Ahmed Ali Mattar Al Rumaithi Chairman H.E. Eng. Awaidha Murshed Al Marar, is a member His Excellency Mr. Al Khoori is the Chairman of His Excellency Musabbah Mubarak Al Marar is the H.E Ahmed Ali Al Romaithi is the Chief Executive of the Executive Council, Chairman of the Center Aldar Properties. Previously, he was the Managing Acting Director of Abu Dhabi City Municipality, a Officer of Al Dhabi Investment PJSC. He has of Waste Management - Abu Dhabi (Tadhweer), Director of Sorouh Real Estate, and worked as the position that he took on in September 2014. over 20 years of extensive experience in the Chairman of Department of Municipal Affairs and Assistant Director of the Abu Dhabi Investment investment industry. His main aim is to accomplish Transport and Chairman of Etihad Rail. Authority. Previously, H.E. Al Marar was the Executive shareholders’ expectations and ensure that the Director of the City Services Sector in Al Marfa’a, company achieves its financial goals. A trained civil engineer, he worked at ADNOC for Mr.