Wiltshire Adult Care and Support Guide 2016/17 Lacock Abbey The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with www.carechoices.co.uk Throughout Wiltshire, Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home. Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. This is borne out of our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon. Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of fl exible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs. Chippenham Branch Swindon Branch 01249 651908 01793 741153 07866 464363 07891 933327 [email protected] [email protected] www.celticcare.co.uk Country Care Homes is a family run business with two homes in Wiltshire offering superb nursing and residential care. Throughout Wiltshire, Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and Firlawn nursing home enable you to stay in the comfort of your own home. Set in the village of Holt near Bradford-on-Avon which benefits from beautiful National Trust gardens (The Courts), Firlawn offers quality nursing care in a homely, comfortable setting. Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. ‘The nursing care given to all residents is This is borne out of our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to of an exceptionally high standard and is include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new given with respect and understanding’ branch in Chiseldon. A local community nurse Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of fl exible For more information or to arrange a visit telephone services including all aspects of personal care including help getting up in the morning or accessing a Matron on 01225 783333 or email [email protected] bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for care home people with more individual health care Hill House needs. These services are available to Little Somerford, Malmesbury children, adults and the more elderly This former home of the Chamberlain family offers all the grace members of our community and can be and charm of old style country living. With completion due long term or for short periods; to help during holidays or just to enable you December 2016, Hill House is currently being developed into a to regain your independence. All our first class care home with top quality nursing facilities, making services are individually tailored to your this an ideal place to live. preferences and are continually adapted to meet your changing needs. For more information or to arrange a visit telephone Manager on 01666 822363 or email Chippenham Branch Swindon Branch [email protected] 01249 651908 01793 741153 07866 464363 07891 933327 The philosophy of Country Care Homes is to offer a country [email protected] [email protected] house hotel experience where gardens and old style charm go hand in hand. www.celticcare.co.uk www.countrycarehomes.co.uk Contents Welcome 6 Wiltshire Council’s distribution of this publication does not constitute their sup- Regions covered by this Guide 7 port or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Com- mission (CQC) and neither Wiltshire Community living 8 Council nor Care Choices can be Community resources 8 held responsible for any errors or omissions. Health and wellbeing 8 Health improvement services 8 Inspecting and regulating care services 43 Making life easier at home 11 Care homes checklist 44 Equipment for independent living 15 Paying for care 45 Occupational therapy 15 Financial assessments 45 Telecare and response service Personal budgets 45 – keeping you safe 17 Direct payments 46 Adapting your home 17 How Wiltshire Council can help 46 Home Improvement Service Top-ups 48 provided by Medequip 17 Seeking financial advice 48 Handyperson service 17 Care in your own home 19 Essential information 49 Home care agency checklist 21 Keeping people safe 49 Home care provider listings 23 Disclosure and Barring Service (DBS) 50 This Guide’s free helpline 50 Support for carers 32 How solicitors can help 50 Respite care and short stays 32 Complaints, compliments and feedback 51 First steps 32 Complaints about care that Assessment 32 you pay for yourself 51 National eligibility criteria 33 Healthwatch Wiltshire 52 Specialist care 34 Care associations in Wiltshire 52 Learning disability 34 The Wiltshire Care Association 52 People on the autistic spectrum 34 The Registered Nursing Home Association 53 Physical impairment 35 Wiltshire Care Partnership 54 Sensory impairment 35 The Wiltshire Domiciliary Care Mental health 35 Providers Association 55 Dementia care 36 Useful contacts 55 Residential dementia care checklist 37 Listings 59 Accommodation 38 Care homes/care homes with nursing Wiltshire Council’s Shared Lives Scheme 38 (see the map on page 7) Sheltered housing 39 North and East Wiltshire 59 Extra care housing 39 South Wiltshire 67 Care homes 41 West Wiltshire 73 Out of county care 42 My Home Life 42 Index 79 To obtain extra copies of this Guide, free of charge, call Wiltshire Council’s customer advisers on 0300 456 0111. This Guide is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 5 Welcome Welcome to the 2016/17 Wiltshire Adult Care and Support Guide, which provides information about the range of adult social care services available in Wiltshire. The Care Act came into force in April 2015. This important piece of legislation aims to improve people’s independence and wellbeing and makes it clear that local authorities must provide comprehensive information and advice about care Bradford-on-Avon and support services in their local area. The Adult Care and Support Guide is one way in which we can help inform you about the range of support available. site contains a whole host of information about care and support and community organisations that We are committed to developing resilient, self-reliant support health and wellbeing. communities where people are empowered to help themselves meet their goals. If you need any more information, our dedicated customer advisers are here to support you, whether This year’s guide reflects our focus on ensuring you are a customer, a carer, or someone who is people have the information and advice they need. looking for more information about adult care We have also worked closely with the county’s 18 services in Wiltshire. They can be contacted on: area boards to form local health and wellbeing 0300 456 0111. groups. These groups will work across Wiltshire’s communities, ensuring opportunities are provided At Wiltshire Council, we want people to maintain for people who may need care and support to their independence for as long as possible and maintain healthy and happy lives. enjoy the best quality of life. We are committed to supporting vulnerable adults and older people and In addition to this Guide, a new information are investing in high-quality care services which website is available called Your Care Your Support: help you live independently in your own homes and www.yourcareyoursupportwiltshire.org.uk This communities for as long as possible. SN6 SN16 SN5 ■ MALMESBURY ROYAL ■ SN15 WOOTTON BASSETT SN14 SN4 ■ CHIPPENHAM RG7 ■ CORSHAM ■ CALNE ■ Councillor Jerry Wickham SN13 SN11 MARLBOROUGH SN8 Cabinet Member for BA11 ■ MELKSHAM SN12 ■ BRADFORD SN10 Health (including Public ■ PEWSEY ■ TROWBRIDGE BA14 SN9 Health) and Adult SP11 BA13 SN8 ■ WESTBURY SP9 Social Care ■ TIDWORTH Wiltshire Council ■ WARMINSTER SP3 BA12 ■ AMESBURY SP4 BA12 SP2 SP1 SP3 ■ SALISBURY SP7 SP5 6 This Directory’s