Wiltshire Adult Care and Support Guide 2016/17

Lacock Abbey

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with www.carechoices.co.uk Throughout Wiltshire, Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home.

Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. This is borne out of our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon.

Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of ﬂ exible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs.

Chippenham Branch Swindon Branch 01249 651908 01793 741153 07866 464363 07891 933327 [email protected] [email protected]

www.celticcare.co.uk Country Care Homes is a family run business with two homes in Wiltshire offering superb nursing and residential care. Throughout Wiltshire, Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and Firlawn nursing home enable you to stay in the comfort of your own home. Set in the village of Holt near Bradford-on-Avon which benefits from beautiful National Trust gardens (The Courts), Firlawn offers quality nursing care in a homely, comfortable setting. Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. ‘The nursing care given to all residents is This is borne out of our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to of an exceptionally high standard and is include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new given with respect and understanding’ branch in Chiseldon. A local community nurse

Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of ﬂ exible For more information or to arrange a visit telephone services including all aspects of personal care including help getting up in the morning or accessing a Matron on 01225 783333 or email [email protected] bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for care home people with more individual health care Hill House needs. These services are available to Little Somerford, Malmesbury children, adults and the more elderly This former home of the Chamberlain family offers all the grace members of our community and can be and charm of old style country living. With completion due long term or for short periods; to help during holidays or just to enable you December 2016, Hill House is currently being developed into a to regain your independence. All our first class care home with top quality nursing facilities, making services are individually tailored to your this an ideal place to live. preferences and are continually adapted to meet your changing needs. For more information or to arrange a visit telephone Manager on 01666 822363 or email Chippenham Branch Swindon Branch [email protected] 01249 651908 01793 741153 07866 464363 07891 933327 The philosophy of Country Care Homes is to offer a country [email protected] [email protected] house hotel experience where gardens and old style charm go hand in hand. www.celticcare.co.uk www.countrycarehomes.co.uk

Contents

Welcome 6 Wiltshire Council’s distribution of this publication does not constitute their sup- Regions covered by this Guide 7 port or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Com- mission (CQC) and neither Wiltshire Community living 8 Council nor Care Choices can be Community resources 8 held responsible for any errors or omissions. Health and wellbeing 8 Health improvement services 8 Inspecting and regulating care services 43 Making life easier at home 11 Care homes checklist 44 Equipment for independent living 15 Paying for care 45 Occupational therapy 15 Financial assessments 45 Telecare and response service Personal budgets 45 – keeping you safe 17 Direct payments 46 Adapting your home 17 How Wiltshire Council can help 46 Home Improvement Service Top-ups 48 provided by Medequip 17 Seeking financial advice 48 Handyperson service 17 Care in your own home 19 Essential information 49 Home care agency checklist 21 Keeping people safe 49 Home care provider listings 23 Disclosure and Barring Service (DBS) 50 This Guide’s free helpline 50 Support for carers 32 How solicitors can help 50 Respite care and short stays 32 Complaints, compliments and feedback 51 First steps 32 Complaints about care that Assessment 32 you pay for yourself 51 National eligibility criteria 33 Healthwatch Wiltshire 52

Specialist care 34 Care associations in Wiltshire 52 Learning disability 34 The Wiltshire Care Association 52 People on the autistic spectrum 34 The Registered Nursing Home Association 53 Physical impairment 35 Wiltshire Care Partnership 54 Sensory impairment 35 The Wiltshire Domiciliary Care Mental health 35 Providers Association 55 Dementia care 36 Useful contacts 55 Residential dementia care checklist 37 Listings 59 Accommodation 38 Care homes/care homes with nursing Wiltshire Council’s Shared Lives Scheme 38 (see the map on page 7) Sheltered housing 39 North and East Wiltshire 59 Extra care housing 39 South Wiltshire 67 Care homes 41 West Wiltshire 73 Out of county care 42 My Home Life 42 Index 79

To obtain extra copies of this Guide, free of charge, call Wiltshire Council’s customer advisers on 0300 456 0111.

This Guide is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 5 Welcome

Welcome to the 2016/17 Wiltshire Adult Care and Support Guide, which provides information about the range of adult social care services available in Wiltshire.

The Care Act came into force in April 2015. This important piece of legislation aims to improve people’s independence and wellbeing and makes it clear that local authorities must provide comprehensive information and advice about care Bradford-on-Avon and support services in their local area. The Adult Care and Support Guide is one way in which we can help inform you about the range of support available. site contains a whole host of information about care and support and community organisations that We are committed to developing resilient, self-reliant support health and wellbeing. communities where people are empowered to help themselves meet their goals. If you need any more information, our dedicated customer advisers are here to support you, whether This year’s guide reflects our focus on ensuring you are a customer, a carer, or someone who is people have the information and advice they need. looking for more information about adult care We have also worked closely with the county’s 18 services in Wiltshire. They can be contacted on: area boards to form local health and wellbeing 0300 456 0111. groups. These groups will work across Wiltshire’s communities, ensuring opportunities are provided At Wiltshire Council, we want people to maintain for people who may need care and support to their independence for as long as possible and maintain healthy and happy lives. enjoy the best quality of life. We are committed to supporting vulnerable adults and older people and In addition to this Guide, a new information are investing in high-quality care services which website is available called Your Care Your Support: help you live independently in your own homes and www.yourcareyoursupportwiltshire.org.uk This communities for as long as possible.

SN6 SN16 SN5 ■ MALMESBURY

ROYAL ■ SN15 WOOTTON BASSETT SN14 SN4 ■ CHIPPENHAM RG7 ■ CORSHAM ■ CALNE ■ Councillor Jerry Wickham SN13 SN11 MARLBOROUGH SN8 Cabinet Member for BA11 ■ MELKSHAM SN12 ■ BRADFORD SN10 Health (including Public ■ PEWSEY ■ TROWBRIDGE BA14 SN9 Health) and Adult SP11 BA13 SN8 ■ WESTBURY SP9 Social Care ■ TIDWORTH

Wiltshire Council ■ WARMINSTER SP3 BA12 ■ AMESBURY

SP4

BA12 SP2 SP1 SP3 ■ SALISBURY

SP7 SP5

6 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Regions covered by this Guide

Home care providers 23

Care homes Care homes with nursing North and East Wiltshire 59 North and East Wiltshire 65 South Wiltshire 67 South Wiltshire 71 West Wiltshire 73 West Wiltshire 78

OXFORDSHIRE

GLOUCESTERSHIRE ■ FARINGDON ■ CRICKLADE ■ A429 ASHTON KEYNES A419 BERKSHIRE PURTON ■ ■ MALMESBURY ■ SHERSTON ■ BRINKWORTH M4 ■ LUCKINGTON ■ SWINDON ROYAL ■ WOOTTON BASSETT ■ BURTON ■ DRAYCOT CERNE ■ LYNEHAM

ALDBOURNE ■ ■ CHIPPENHAM

■ CORSHAM ■ CALNE

A350 ■ BECKHAMPTON ■ MARLBOROUGH A4 FROXFIELD ■ ■ MONKTON FARLEIGH ■ ■ MELKSHAM A346 BATH

■ BRADFORD-ON-AVON ■ DEVIZES ■ WEST GRAFTON BATH AND ■ PEWSEY ■ TROWBRIDGE ■ WEDHAMPTON NORTH EAST ■ WINGFIELD A36 ■ UPAVON ■ MARKET LAVINGTON SOMERSET ■ COULSTON ■ COLLINGBOURNE ■ HAWKERIDGE DUCIS ■ WESTBURY

NETHERAVON ■ TIDWORTH ■ ■ FROME ■ ANDOVER ■ WARMINSTER ■ SHREWTON ■ LARKHILL A303

■ CROCKERTON ■ AMESBURY ■ CODFORD ST PETER SOMERSET ■ KINGSTON DEVERILL ■ STAPLEFORD A338

MIDDLE WINTERSLOW ■ ■ HINDON ■ TEFFONT MAGNA ■ MERE ■ WILTON A303 ■ EAST KNOYLE ■ SALISBURY HAMPSHIRE ■ SWALLOWCLIFFE ■ HOMINGTON WHITEPARISH ■ ■ LUDWELL ■ BOWERCHALKE ■ DOWNTON ■ ROMSEY

A350 A36 ■ DORSET NOMANSLAND

Visit www.carechoices.co.uk for further assistance with your search for care 7 Community living

Community resources

Lots of people want to stay in their own homes and the council wants to help people to do this. There are many different resources available across Wiltshire, ranging from day centres providing a hot meal, some company and activities to keep fit, to local groups, for example walking groups and reading groups.

Wiltshire Council is working in partnership with local people and communities to improve the health and wellbeing of everyone who lives here. Health and wellbeing centres provide a hub within communities where people can get information about what’s available within their community, access groups such in Wiltshire who may need help maintaining their as local walking groups or speak to staff about things independence. If you would like to talk to someone people can do to stay healthy and well. about what’s available in your community or how you can stay healthy and well, please call the Further information and details on what council’s customer advisers on: 0300 456 0111 or activities are available in your area can be talk to Age UK Wiltshire by calling: 01380 727767. obtained from the website: www.yourcareyoursupportwiltshire.org.uk Further information is available on the website: www.yourcareyoursupportwiltshire.org.uk or Age UK Wiltshire is funded by Wiltshire Council to by calling a customer adviser on: 0300 456 0111. provide support and advice to older people living Health and wellbeing

Health improvement services

By making a few small changes to the way we live, we nuts and seeds over sugary or salty alternatives can make big changes to our health and wellbeing. like chocolate or crisps. This can also have a beneficial impact on the wellbeing • Increase your fibre. Swap white breads, rice and of our family members and those we care for. pasta for wholemeal or wholegrain versions.

Eating well • Reduce your sugar. Keep an eye out for high sugar foods (high is over 22.5g of sugar per 100g) • Make it five-a-day. Aim to eat at least five and think of healthier sugar swaps you can make. portions of fruit and vegetables every day. On average, a portion is the amount of fruit or • Watch your salt. Try to look for lower salt foods vegetables that fits into the palm of your hand. and don’t add extra salt to your food during cooking and at the dinner table. • Trim the fat. Choose lower or reduced fat foods, • Think about what you drink. You should be especially saturated fat. Cut fat off meat and grill drinking at least 8-10 cups of fluid a day, choose or bake foods rather than frying them. water, sugar-free drinks, tea, coffee or sugar-free • Pick healthy snacks. Choose fruits, carrot sticks, squash.

8 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Health improvement services continued

free and confidential, and provides support to adults One You seeking further information and advice, as well as Provides a range of information and tips on supporting those that need further assessment and leading a healthier lifestyle. help. Visit: www.nhs.uk/oneyou

Wiltshire Substance Misuse Service – Turning NHS Choices Point Gives all the information you need to make better The Halve, Trowbridge BA14 8SA choices about healthy eating. Tel: 0345 603 6993 Visit: www.nhs.uk/livewell Website: www.turning-point.co.uk (search ‘Wiltshire Substance Misuse Service’) Slimming on Referral Adults with a body mass index (BMI) of 30 or over (28 if certain health conditions are present) can attend a local Weight Watchers or Slimming World group for 12 weeks. Please speak to your doctor or practice nurse for further details. To find out your BMI, visit: www.nhs.uk/bmi

Alcohol Alcohol affects many parts of the body and can play a role in many medical conditions. Drinking less reduces the longer-term risk of serious diseases, such as liver disease and stroke, and will improve the condition of your skin, have a positive effect on sleep and give you more energy. Drinking less also means Be active you’ll be less likely to develop high blood pressure or Regular physical activity put on weight. can help you achieve and maintain a healthy weight. New guidelines mean men and women are advised By maintaining a healthy weight, you can reduce not to regularly drink more than 14 units of alcohol your risk of type 2 diabetes and cardiovascular a week; this is equivalent to six pints of 4% beer, six diseases, including heart attacks, stroke, and high 175ml glasses of 13% wine or 14 (25ml) glasses of blood pressure. Physical activity can also raise the 40% spirits. Units should be spread across the week levels of ‘feel good’ hormones and reduces levels of and it is recommended you aim to have 2-3 alcohol- stress, as well as keeping you flexible. free days each week. Simple ways to get more physically active include: For help, advice and support to reduce your alcohol intake, contact your local GP practice. Alternatively, • Aim to be active every day and make it contact the Wiltshire Substance Misuse Service enjoyable. It isn’t just about being healthy; it is which can provide information, education, advice, about having fun too. Pick activities that you enjoy support and guidance about alcohol and drugs. It is and you’ll be more likely to keep doing them. • Up on your feet. Aim to reduce the time you spend sitting or not moving. Try walking around when you talk on the phone. • Walk off calories and weight. Aim for 10,000 steps a day. Pedometers are cheap and easy to get so you can count your steps and keep track.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Health improvement services continued

• Take the stairs. Climbing stairs can burn more calories than jogging. • Go for 150. In an average week, adults are recommended to do a total of 150 minutes of moderate activity over at least five days. Aim to get your heart beating faster for at least 10 minutes at a time and build up to 30 minutes a day, five days a week. or speak to your local GP practice or community Get Wiltshire Walking pharmacy. Visit: www.wiltshire.gov.uk/getwiltshirewalking Wiltshire Stop Smoking Service Wiltshire walking football sessions Free, friendly, non-judgmental advice for anyone Visit: who wants to stop using tobacco. Support is www.wiltshirefa.com/players/walking-football available in over 100 locations across the county or over the telephone. Stop smoking Quitting smoking is one of the most beneficial things Specialist advisers can help with evidence-based you can do to improve your health. If you want support and licensed medications to support to stop smoking, help is available from local stop smokers to become smoke free. smoking services. For free help, advice and support Visit: www.wiltshirestopsmoking.co.uk to give up smoking, contact your local Health Trainer,

10 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Making life easier at home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional heating • Purchase a standalone heater system

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating • Replace the fire with a heater system • Apply for a winter fuel payment • Change to a simpler heating system

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

HEARING TV • Use subtitles • Request an assessment for a • Purchase wireless headphones hearing aid • Install a room loop

Visit www.carechoices.co.uk for further assistance with your search for care 11 Making life easier at home continued

In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN BED, • Change to less heavy bedding • Buy a bed cradle/bed ladder TURNING OR ROLLING • Learn new ways of moving safely • Use a bed lever OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n (see below) for an assessment

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR TABLETS • Ask for an easy-open bottle • Get an automatic pill dispenser • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’

 Contact a customer adviser on: 0300 456 0111.

12 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Making life easier at home continued

In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • Make space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles • Contact n (see below) for an assessment

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine

Contact a customer adviser on: 0300 456 0111.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Making life easier at home continued

In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Contact n (see below) for an assessment • Consider home support

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension • Contact n (see below) for an assessment

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Contact n (see below) for an assessment • Consider home support

 Contact a customer adviser on: 0300 456 0111.

14 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Equipment for independent living

If you are struggling to manage everyday tasks such as bathing, climbing the stairs, or getting up from your chair, it may be that an item of equipment could make the task easier. Medequip is commissioned by Wiltshire Council to deliver a number of services and is the current equipment supplier in Wiltshire. The organisation has a small shop and online self-help system at: www.medequip-wiltshire.co.uk to help you find the right equipment for you.

The Independent Living Centre in Semington provides impartial advice, assessment and demonstration of equipment at the centre, by appointment. For more information, visit: www.ilc.org.uk or call: 01380 871007 ways of doing something which could mean there’s no need for any equipment. There is no charge for If you would like an assessment from the council, equipment provided by Wiltshire Council. contact a customer adviser on: 0300 456 0111. A customer co-ordinator or occupational therapist Further information is available on the website: will discuss your needs on the telephone or by www.yourcareyoursupportwiltshire.org.uk or visiting you and will assess how best to resolve your by calling a customer adviser on: 0300 456 0111. difficulties. They may be able to suggest alternative

Occupational therapy

An occupational therapist can carry out an If you have a long-term condition, such as a assessment to identify what areas of your everyday permanent physical disability, occupational therapy life are causing problems. Occupational therapists is usually accessed through your local council. You can help you lead a more productive, active and can contact the council to arrange an assessment independent life using a variety of methods, with an occupational therapist, or you can be including the use of equipment and adaptations. referred for an assessment by: They will discuss your needs with you and explain • your doctor or consultant; what help is available. An assessment and any advice or information they give you will be free. • a nurse; • another healthcare professional; or • a social care professional.

If you do not want to access occupational therapy through the NHS or Wiltshire Council, you could contact an occupational therapist directly. If you decide to see a private occupational therapist, make sure they are fully qualified. Only healthcare Occupational therapists work in both health and professionals who are registered with the Health social care teams. If you have a short-term condition, Professions Council (HPC) are allowed to use the title for example if you need support following an of Occupational Therapist. You can check that an operation, you will be assessed by an occupational occupational therapist is registered by looking on the therapist through the NHS. HPC online register at: www.hpcheck.org

Visit www.carechoices.co.uk for further assistance with your search for care 15 How can Daily Living Aids help you stay safe and independent? Daily living aids allow you to perform a task easily and safely with little or no assistance. From making a hot drink to enabling easier access to your bath, we oﬀer a wide range of products to help you everyday.

FOR ADVICE AND ASSESSMENT VISIT: SHOP ONLINE FOR MOBILITY AND DISABILITY AIDS AT:

THE INDEPENDENT LIVING CENTRE Manage At Home’s range of products are designed to promote independence at home and ST GEORGE’S ROAD, SEMINGTON, manage daily living more easily. We stock a wide selection of over 3,000 mobility and WILTSHIRE, BA14 6JQ disability aids to help you stay safe and independent at home.

www.ilc.org.uk FREE DELIVERY SELF HELP GUIDE When you spend over £50.00 Find solutions to YOUR problems Call us: 01380 871007

[email protected] www.manageathome.co.uk Call us or visit our website to request a free catalogue

Wiltshire and Bath Independent Living Trust Limited Registered Charity No: 1000659 HELP & ADVICE FROM 8:00AM - 8:00PM EVERYDAY Freephone: 0800 910 1313

INDEPENDENT LIVING WITH ASTER TELECARE:

Costs from as little as £3.90 per week* Free installation by local technicians Costs from as little as £3.90 per week* Free assessment in your home Costs from as little as £3.90 per week* Free installation by local technicians Free repairs and maintenance

*priceFree does installation not include VAT by as local customers technicians may be exempt Free assessment in your home Choice of solutions available Free assessment in your home Free repairs and maintenance Free repairs and maintenance Choice of solutions available CallChoice us of now solutions on available 0333 400 8299 | email:[email protected]

TRY PRODUCTS BEFORE YOU BUY AT OUR WILTSHIRE DISTRIBUTION CENTRE’S SHOWROOM:

Redman Road, Beversbrook Industrial Estate, Calne, Wiltshire, SN11 9PL 01249 815 052 www.medequipuk.com Telecare and response service – keeping you safe

Telecare, sometimes called ‘assistive technology’, day or night. They may also contact the emergency aims to promote your independence, improve your services if necessary. safety at home and provide reassurance for you and your carers. It usually consists of a base unit linked to This call centre monitoring and response service is How can Daily Living Aids help you stay safe and independent? a telephone, and a personal pendant which is worn provided through Medvivo. around the neck, on the wrist or attached to a belt. Daily living aids allow you to perform a task easily and safely with little or no assistance. From making a hot drink to enabling easier access to your bath, we oﬀer a wide range If you are interested in telecare, the council’s adult of products to help you everyday. It can also include sensors that automatically monitor care teams can discuss the options with you so the home environment. These are linked to the base that you can decide which sensors will best suit unit without the need for wiring and can detect you. If you want more information, you can potential dangers such as gas, smoke or overflowing telephone a customer adviser on: 0300 456 0111. FOR ADVICE AND ASSESSMENT VISIT: SHOP ONLINE FOR MOBILITY AND DISABILITY AIDS AT: water. When the alarm is activated, trained staff at Medequip, which provides this service under a monitoring centre will respond and, if necessary, contract to the council, can be contacted directly on: arrange for someone to visit you at any time of the 01249 815052.

Adapting your home

If you have mobility problems, you might benefit If you need major adaptations, such as a stair-lift from small adaptations to your home, such as or level access shower, an occupational therapist hand rails or ramps. Medequip can arrange for employed by Wiltshire Council will assess your needs minor adaptations in your home. Some housing and may refer you for a means-tested Disabled Facilities THE INDEPENDENT LIVING CENTRE Manage At Home’s range of products are designed to promote independence at home and ST GEORGE’S ROAD, SEMINGTON, manage daily living more easily. We stock a wide selection of over 3,000 mobility and associations are also able to help with minor Grant (DFG) to help with some or all of the cost. If you WILTSHIRE, BA14 6JQ disability aids to help you stay safe and independent at home. adaptations for their tenants. are on a low income, you may qualify for a full grant. www.ilc.org.uk FREE DELIVERY SELF HELP GUIDE When you spend over £50.00 Find solutions to YOUR problems Call us: 01380 871007 Home Improvement Service provided by Medequip [email protected] www.manageathome.co.uk Call us or visit our website to request a free catalogue Medequip will work with you if you are receiving a privately, or are eligible for a grant but would like Wiltshire and Bath Independent Living Trust Limited Registered Charity No: 1000659 HELP & ADVICE FROM 8:00AM - 8:00PM EVERYDAY Freephone: 0800 910 1313 DFG for a major adaptation to your home such as some support managing it, for example someone to installing a stair-lift or a level access shower. source builders/oversee the work, they can do this INDEPENDENT LIVING WITH ASTER TELECARE: for you, but they will charge a fee. Contact Medequip However, should you wish to carry out adaptations on: 01249 815052.

Handyperson service

Costs from as little as £3.90 per week* Free installation by local technicians As finding someone to do small jobs can be difficult, Costs from as little as £3.90 per week* Free assessment in your home Costs from as little as £3.90 per week* Free installation by local technicians Free repairs and maintenance Medequip provides a handyperson service. The *priceFree does installation not include VAT by as local customers technicians may be exempt Free assessment in your home Choice of solutions available service can help with small jobs such as replacing a Free assessment in your home Free repairs and maintenance Free repairs and maintenance Choice of solutions available tap washer, tacking down loose carpeting to prevent CallChoice us of now solutions on available 0333 400 8299 | email:[email protected] trips, or installing a grab rail to assist you up a step. You can access this service whether you live in your TRY PRODUCTS BEFORE YOU BUY AT OUR WILTSHIRE DISTRIBUTION CENTRE’S SHOWROOM: own home or in rented accommodation.

Redman Road, Beversbrook Industrial Estate, Calne, Wiltshire, SN11 9PL There is a charge for this service, but if you receive low income benefits you may be entitled to the 01249 815 052 www.medequipuk.com For more information, or to request the service, labour costs free of charge up to a certain amount. contact Medequip on: 01249 815052. However, there is always a charge for materials.

Visit www.carechoices.co.uk for further assistance with your search for care 17 Wiltshire’s award winning care at home service.

The Winners of ‘putting people first’ in the South West

Providing a highly skilled care staff team and qualified nurses, We pride ourselves in being able to to individuals within their own homes. offer you a service which is fourfold: Using a person centred approach, First City provide outcome focused 1. Professional. Our aim is to recruit only the most care / support packages, which meet the needs, aspirations and professional staff. wishes of those receiving the service. 2. Reliable. We endeavour to never let you down. Through the life time of the support plan, the service is provided in a flexible manner and continually reviewed to 3. Flexible. We will adapt to your individual needs. ensure diversity and that the aims and goals of the service user 4. Accessible. We can be contacted 24 hours a day, are always being met. 365 days a year. Care and Support 24 hours 7 days a week Services: Personal Care, Community Nursing, Respite Care, Palliative Care, Day Centre Support, Companionship, Waking Nights, Sleep-ins, 24 hour care, Activities Support, Malmesbury Swindon Shopping, Domestic Support Your local branches: Calne Chippenham Tel: 01249 444900 Chippenham Marlborough Industry Park, Cricketts Lane, Chippenham SN15 3EQ Devizes Swindon Tel: 01793 434222 Rochester House, Victoria Road, Swindon SN1 3AW Salisbury Tel: 01722 320000 Boathouse Meadow Business Park, Amesbury Cherry Orchard Lane, Salisbury SP2 7LD

Wilton Email: [email protected] Salisbury www.firstcitynursing.co.uk Care in your own home

If you are finding it difficult to manage with everyday You will find contact details for the providers that the tasks, you could consider using the services of council has commissioned in the domiciliary care a home care or domiciliary care provider. These providers listings in this Guide, see page 23. companies employ staff who can help you to live as independently as possible by helping you with Further information is available on the website: bathing, washing and dressing, as well as practical www.yourcareyoursupportwiltshire.org.uk or support with shopping, laundry and cooking meals. by calling a customer adviser on: 0300 456 0111.

Staff will be trained in personal care and safety procedures, moving and handling, hygiene, infection control and first aid. If you need nursing care at home, many of these care providers employ registered nurses or these services may be provided by community or district nurses.

Home care agencies can also help with shopping, cleaning and preparing your house for you after a stay in hospital. Domiciliary care agencies – some things to consider: Agencies providing care at home are monitored by • What experience does the agency have in the Care Quality Commission (CQC) which regularly your particular field of need? Can they supply inspects agencies and produces reports on its references for you to check? findings. It also awards providers quality ratings. Reports and ratings can be found on the CQC’s • What charges does the agency make? What is website: www.cqc.org.uk/ See page 43 for more included in that price? information on the CQC. • Home care agencies providing personal care must be registered and inspected by the CQC. Ask to see a copy of their registration certificate. • How long has the agency been operating? • How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? • How can you contact the agency in an emergency or outside office hours?

Supporting you to live independently in your • If you’re not happy, how easy is it to make a own home underpins the council’s Help to Live at complaint? Home (HTLAH) programme. Wiltshire Council has • If this is a private contract, ask for a copy of the commissioned two care providers, Somerset Care agency’s contract terms and read these carefully and Mears, to deliver services which have been with someone you trust. Get as much help as you developed by local people, care providers and front- can going over it and ask any questions you may line staff. HTLAH services will help you to maintain have before signing anything. Citizens Advice or your independence by supporting you to achieve Age UK could help with this. Contact details can your goals and objectives. be found on page 56.

Visit www.carechoices.co.uk for further assistance with your search for care 19 Achieving better independence... With guaranteed peace of mind

Homecare enables anyone who needs some extra Live-In care is the perfect choice for anyone that wishes day-to-day support to live independently in their own to remain at home but have the reassurance of a full-time home. If you would like some assistance with personal or live-in Carer on hand 24/7. If you need long or short respite domestic tasks from Carers who are both friendly and care then Abi’s fully trained, friendly and professional Live-In professional, Abi can help. Please call us for an Carers can help. Please call us for more information. informal chat.

Abilink is an innovative and proactive care support service. If you need a helping hand around the home, whether it’s Delivered either through your television or through our a weekly clean or a major blitz, Abi provide an excellent touch screen solution Abilink allows you to have 24 hour service, competitive prices and peace of mind. For cleaners access to a Carer, friends and family. Please call us for more that are fully CRB checked, reliable and efﬁ cient please call information and a demonstration. us for a quote. Our Services are available throughout Wiltshire. To ﬁ nd out more information and see if we can help you or your relative please call Salisbury 01722 343981 Swindon 01793 514058 Bradford - on Avon 01225 864043 Email [email protected] Quoting reference 007

Agency 1 Fees per week Quality rating* £ Agency 2 £ Agency 3 £

Achieving better independence... We suggest that you have paper with you when speaking with home care agencies so you can make notes.

With guaranteed peace of mind About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Can you see the agency’s contract terms? Homecare enables anyone who needs some extra Live-In care is the perfect choice for anyone that wishes Will you be notified in advance if your day-to-day support to live independently in their own to remain at home but have the reassurance of a full-time home. If you would like some assistance with personal or live-in Carer on hand 24/7. If you need long or short respite care worker is on holiday or sick? Can you lodge a complaint easily? domestic tasks from Carers who are both friendly and care then Abi’s fully trained, friendly and professional Live-In professional, Abi can help. Please call us for an Are staff matched to you specifically, Are complaints dealt with quickly? Carers can help. Please call us for more information. informal chat. based on your needs and preferences? Will your support plan be reviewed at Can you meet your care worker(s) regular intervals? before they start? Can you see a copy of the agency’s Abilink is an innovative and proactive care support service. If you need a helping hand around the home, whether it’s Does the agency have both male and CQC registration certificate and Delivered either through your television or through our a weekly clean or a major blitz, Abi provide an excellent touch screen solution Abilink allows you to have 24 hour service, competitive prices and peace of mind. For cleaners female staff? quality rating? access to a Carer, friends and family. Please call us for more that are fully CRB checked, reliable and efﬁ cient please call information and a demonstration. us for a quote. Notes Our Services are available throughout Wiltshire. To ﬁ nd out more information and see if we can help you or your relative please call

Salisbury 01722 343981 Swindon 01793 514058 Bradford - on Avon 01225 864043 Email [email protected] Quoting reference 007 Abi is the Number 1 choice for a career in Care in Wiltshire, please visit our website for more information. www.abicare.co.uk *See page 43. Visit www.carechoices.co.uk for further assistance with your search for care 21 Live-in Care from £695 per week

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info T: 01722 323223 Salisbury - 01722 398 688

Providing Domiciliary Support and Care on a daily, weekly and overnight basis. Areas covered: Salisbury, Wilton, Downton and surrounding areas Services we provide: l Personal care l Meal preparation l Assistance getting up or going to bed l Shopping l Cleaning l Laundry l Escorted trips l Sitting Service l Escorted hospital/doctors appointments Call us on 01722 346494 or email Our qualified team of professional carers Lisa at: [email protected] help you or your family and friends, www.ashcareservices.co.uk live independently at home without upheaval or change to your lives. PROVIDING SPECIALIST DOMICILIARY We take the time to understand your needs, CARE SERVICES treating you as if you were part of our family... s Care & Support 24/7 s s Personal Care & Safety Checks s s Domestic Chores s Shopping s Laundry s Call 01373 825951 s Accessing The Community s Appointments s for more information s Meal Preparation s Assistance with Medication s s s Waking Night/Sleep-In Service Office Opening Hours: Specialising In Monday - Friday Learning Disabilities, Mental Health, Elderly, 8am - 5pm Palliative Care, Parent Enabling & Out Of Office Hours ButterflyProfessional Care Children’s Services On-Call System Family Values Autonomy Care Limited, Unit 5, Bath Road Tel: 01380 739295 Business Centre, Devizes, Wiltshire, SN10 1XA Fax: 01380 829686 An affordable alternative to residential care. www.exalonautonomygroup.net Registered In United Kingdom No: 6500134 Home help and personal care services for Westbury and surrounding areas. www.butterflyhomehelp.com

RegisteRed WitH tHe CARe QuAlity Commission

22 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Local Authority contracted home care provider listings

MEARS HELP TO LIVE AT HOME SOMERSET CARE COMMUNITY SERVICES WILTSHIRE WCP (WILTSHIRE) Salisbury Melksham Advert page 28 Tel: 0845 266 8944 OP D PD LDA MH SI YA AD Tel: 01225 702141 OP D PD LDA MH SI YA AD

Home care provider listings

A & T (SALISBURY) LTD ASH CARE SERVICES Salisbury SALISBURY LTD Tel: 07721 460075 OP D PD LDA MH SI Salisbury Advert page 22 Tel: 01722 346494 OP D PD LDA MH SI YA AD ABICARE SERVICES LTD WDCPA Advert page 20 Bradford-on-Avon AUTONOMY CARE LTD WDCPA WCP Tel: 01225 864043 OP D PD LDA MH SI YA Devizes Advert page 22 Salisbury Tel: 01380 739295 OP PD LDA MH YA Tel: 01722 343981 OP D PD LDA MH SI YA AD BAILEY CARE SERVICES WDCPA AGINCARE UK Melksham Advert page 31 Chippenham Advert page 22 Tel: 01225 709494 OP D PD LDA MH SI YA AD Tel: 01249 652111 OP D PD LDA MH SI YA AD Salisbury BAILEY CARE SERVICES WCP Tel: 01722 398688 OP D PD LDA MH SI YA AD Trowbridge Advert page 31 Tel: 01225 767848 OP D PD LDA MH SI YA AD ALABARE CHRISTIAN CARE CENTRES Salisbury BECKFORD LODGE Tel: 01722 322882 OP D PD LDA MH SI YA AD Warminster Tel: 01985 847755 OP D PD LDA MH SI YA ALLIED HEALTHCARE WDCPA Devizes BEECHES HOMECARE Tel: 01380 738820 OP D PD LDA MH YA – MALMESBURY Lechlade Malmesbury Tel: 0800 542 1078 OP D PD MH SI AD Tel: 01666 825496 OP D PD MH SI Salisbury Tel: 01722 416446 OP D PD LDA MH SI YA AD BGS HEALTHCARE Swindon Calne Tel: 01793 849800 OP D PD LDA MH SI YA AD Tel: 01249 821701 OP D PD LDA MH SI YA

ALZHEIMER’S SOCIETY – NORTH & SOUTH WILTS BLUE SKY ENABLING Chippenham Bath Tel: 01249 443469 OP D YA Tel: 0844 225 1337 OP D PD LDA MH SI YA

ALZHEIMER’S SUPPORT WCP BLUEBIRD CARE (WILTSHIRE NORTH) Trowbridge Bradford-on-Avon Tel: 01225 776481 D Tel: 01225 863565 OP D PD SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs WDCPA Wiltshire Domiciliary Care Providers Association member – page 55 WCP Wiltshire Care Partnership member – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 23 LIVE-IN CARE For adults of all ages to remain in the comfort of their own homes. Our Services Loga Care provides a wide range of general as well as highly specialist live-in care services for adults of all ages, including but not restricted to:

• Long term live-in care • Respite care • Reablement • Dementia • Companionship and Domestic Support • Physical disability • Palliative care • Personal care

Loga Care has the ability to arrange live-in care in a very short time span and all our carers are fully trained with appropriate specialist training according to CQC guidelines.

For more information please call our friendly team for advice, 24/7, 7 days a week 01252 852100 Loga Care The Hopkiln, Bury Court, Bentley, Hampshire GU10 5LZ. Email: [email protected] www.logacare.com

Choice, Support & Independence Care Matters (Wiltshire) Ltd supporting independence with care at home

Providing Quality Community Care Services Est. 2003 Providing you with quality care T: 01985 218055 in your own home Carewatch has supported people living independently in the comfort of their own home for over 16 years. Do you need help? Our services start from 30 minutes to 24 hour care. We can assist you with: Personal Care Other support • Personal care • Wellbeing visits • Domestic duties P Washing/bathing P Companionship • Helping with getting up and getting ready for bed P Dressing/undressing P Domestic help • Companionship • Shopping • Cooking • Bathing P Personal appearance P Grocery shopping • Outings • Sitting service • Escorted trips P Managing continence P Medication Assistance P Hair Care Care Matters is a small private care agency providing P Dental care home support services to people who wish to remain independently in their own homes. Call or email our 01225 719 333 Areas covered are Mere, Warminster, Westbury and all friendly team on:  [email protected] surrounding villages. www.carematters-wilts.co.uk www.carewatch-wiltshire.co.uk [email protected]

24 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care provider listings continued

BLUEBIRD CARE (WILTSHIRE SOUTH) CLOUD HOMECARE LTD WCP Salisbury Warminster Tel: 01722 568930 OP D PD MH SI YA Tel: 01373 832597 OP D YA

BUTTERFLY HOME HELP (WILTSHIRE) DIMENSIONS SOUTH WEST COUNTIES Westbury Advert page 22 DOMICILIARY CARE OFFICE Tel: 01373 825951 OP D PD MH SI YA Chippenham Tel: 0300 303 9098 LDA C&S MAKENSTON SPECIAL CARE SERVICE Trowbridge DUNRAVEN HOUSE AND LODGE Tel: 01225 762911 OP D PD LDA SI YA Salisbury Tel: 01722 321055 OP D PD LDA MH SI AD CANDLELIGHT HOMECARE TROWBRIDGE AREA OFFICE WDCPA ELITE CARE Trowbridge Salisbury Advert page 22 Tel: 01225 776000 OP D PD LDA MH SI YA AD Tel: 01722 323223 OP D PD LDA MH SI YA

CARE MATTERS (WILTSHIRE) LTD FAIRWAYS RETIREMENT VILLAGE, THE Warminster Advert page 24 Chippenham Tel: 01985 218055 OP D SI Tel: 01249 461239 OP D PD MH SI

CARE ON CALL (UK) LTD FIRST CITY NURSING SERVICES LTD WDCPA WCP Swindon Chippenham Advert page 18 Tel: 0870 606 0609 OP D PD MH Tel: 01249 444900 OP D PD LDA MH SI YA AD Salisbury CAREWATCH NORTH WEST Tel: 01722 320000 OP D PD LDA MH SI YA AD WILTSHIRE WDCPA WCP Swindon Trowbridge Advert page 24 Tel: 01793 434222 OP D PD LDA MH SI YA AD Tel: 01225 719333 OP D PD LDA MH SI YA AD FORGET ME NOT CARE LTD WDCPA WCP CARONS CARE LINE Westbury Warminster Tel: 01373 858333 OP D PD SI Tel: 01985 850124 OP D FOUR HILLS CARE LTD CATHEDRAL GATE DOMICILIARY CARE SERVICES Westbury Salisbury Tel: 01373 825630 OP D PD MH SI YA Tel: 01722 340644 OP PD LDA MH SI YA HF TRUST – WILTSHIRE DCA CELTIC CARE SERVICES LTD Devizes Chippenham Advert inside front cover Tel: 01380 725455 OP LDA YA Tel: 01249 651908 OP D PD LDA MH SI YA HOME INSTEAD SENIOR CARE CHANTRY COURT BATH AND WEST WILTS Westbury Corsham Advert page 26 Tel: 01373 828800 OP Tel: 01249 847594 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 25 Home … there’s no place like it ! With our absolute focus on quality of service, why are we different ?  We turn up at the agreed time … every time  We send the same person so you always know who will call  We do not provide ‘care’ in Services include: fifteen minute slots; with us it’s  Companionship minimum of an hour + Fully trained and DBS  Light housekeeping + Fully trained and DBS  Our staff do not wear uniforms, checked staff +  Local trips & errands  so to everyone else it looks like + Times to suit you Meal Preparation 7 days a week  Respite Support family or friends are visiting 7 days a week  + Out of Hours on call service Convalescence support  We are very proud of our + Out of Hours on call service  Shopping - no call centres reputation for providing an - no call centres  Personal care + Complex and continuous  Specialist dementia and outstanding service care packages Alzheimer’s care + Registered with the CQC - Care Quality Commission

Winner: National Call us on 01249 847 594 or 01225 808 273 Approved by [email protected] Care Provider of email [email protected] the Care Quality the Year Award www.homeinstead.co.uk/bathwestwilts Commission Part of the Nurse Plus Group Part of the Nurse Plus Group

We provide personalised care packages to suit your needs

• Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week. • Family run business with over 25 years experience in providing homecare • We can help with anything from cooking meals, help with bathing and dressing and other duties.

Wiltshire Office: 01373 823105 Somerset Office: 01458 832692 www.lifelinehomecare.co.uk [email protected] Just a call away night or day

26 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care provider listings continued

INDEPENDENT LIVING OSJCT FLORENCE COURT SOLUTIONS LTD Trowbridge Advert page 58 Salisbury Tel: 01225 764400 OP D PD LDA Tel: 01722 742442 OP D PD LDA MH SI YA AD OXLEYCARE LTD INNOVATIONS WILTSHIRE LTD – GRANHAM Tidworth HILL OFFICES Tel: 01980 846690 OP D PD Marlborough Tel: 01672 514339 OP D PD LDA MH PA CARE AGENCY Chippenham KEIRON STARNS CARE AGENCY Tel: 07720 083194 OP D PD LDA SI YA Warminster Tel: 01985 844752 OP D PD LDA MH SI YA AD PEERCARE Trowbridge LIFELINE HOMECARE Tel: 01225 710971 OP D PD LDA MH SI YA AD Frome Advert page 26 Tel: 01373 823105 OP D PD LDA MH SI YA AD PRIMECARE (SALISBURY) Salisbury LIFEWAYS COMMUNITY CARE Tel: 01980 652526 OP D PD LDA MH SI YA Melksham Tel: 01225 702755 OP D PD LDA SI YA PRINCESS HOMECARE WDCPA Lyneham LINK HOMECARE Tel: 01793 852473 OP D PD MH SI Swindon Advert page 4 Tel: 0800 433 2323 OP D PD MH SI YA PURITY CARE Swindon Advert page 30 MAGNASET LTD T/A CARE CHOICE Tel: 01793 423862 OP D YA Trowbridge Tel: 01225 767571 OP D PD LDA MH SI YA RANGEFORD CARE – WADSWICK GREEN WCP Corsham MENCAP – TROWBRIDGE Tel: 01225 585050 OP D PD MH SI YA Trowbridge Tel: 07788 97867 OP LDA YA REACH SUPPORTED LIVING LTD – SALISBURY MIHOMECARE – WILTSHIRE Salisbury Melksham Tel: 01793 250299 OP D PD LDA MH SI YA Tel: 0333 121 8201 OP D PD LDA MH SI YA AD REACH SUPPORTED LIVING LTD MY LITTLE ANGELS – TROWBRIDGE Trowbridge Trowbridge Tel: 01225 767806 OP D PD Tel: 01793 250229 OP D PD LDA MH SI YA

NURSE PLUS AND CARER PLUS (UK) LTD RV CARE LTD (SOMERSET) Salisbury Advert page 26 Bath Tel: 01722 439810 OP D PD LDA MH SI YA AD Tel: 01205 830309 OP D PD MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 27 Delivering Quality I need Care and Support support at across Wiltshire in Wiltshire home Somerset Care is a leading not-for-profit We have been providing care in care provider. We deliver a range of services West Wiltshire for 15 years. across Wiltshire to support people to live independently, including: • Assistance with personal care From a short weekly visit to enhanced daily • Support with domestic tasks care, you can be sure of our full attention to your specific needs. • Home from hospital reablement as part of the ‘Help To Live at Home’ scheme • Companionship, respite and holiday support We pride ourselves on excellent communication skills and friendly service. • Petals – specialist dementia services • Clinical services and complex care “I am on my own with no close relations and • Support with medication and welfare checks really appreciate the excellent care from • Live-in care everyone at Surecare” Mr S For more information, please contact our You’re in good hands, dedicated Wiltshire team on: (01225) 702 141 or talk to us: email: [email protected] t: 01225 760 100 w: surecarewessex.co.uk www.somersetcare.co.uk

Quality care and companionship in the comfort of your own home

Right at Home is one of the UK’s most trusted Our services include: care companies. Our local team of friendly, • Companionship reliable carers specialise in assisting people who • Transportation and errands may need a helping hand with day-to-day tasks in • Meal preparation their own home. • Light housekeeping To find out how we can help care for you or your • Help with washing, family, contact our friendly local team in Swindon. dressing and personal care • Medication reminders • Post-operative support 01793 602502 • Holiday and respite cover www.rightathomeuk.com/swindon • Specialist dementia care Email: [email protected] • Live-In Care

28 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care provider listings continued

SAFE CARE WDCPA Trowbridge Advert page 31 Tel: 01225 350612 OP D PD MH SI YA

SAXON CARE SOLUTIONS LTD WDCPA Chippenham Advert page 30 Tel: 01249 705050 OP D PD LDA MH SI YA

SHAFTESBURY COURT (MANOR CLOSE) Trowbridge Tel: 01225 760228 PD LDA

SPIRE HOMECARE LTD Salisbury Tel: 01722 327319 OP D PD LDA MH SI YA

SUPPORT CARERS Andover UNITED RESPONSE DCA – WILTSHIRE Tel: 01264 791341 OP D PD MH SI YA Chippenham Tel: 01249 765504 LDA SURECARE SERVICES (WESSEX) WDCPA VOYAGE (DCA) WILTSHIRE Trowbridge Advert page 28 Trowbridge Tel: 01225 760100 OP D PD MH SI YA Tel: 01225 808423 OP PD LDA MH SI YA

THERE4U (SALISBURY) WESSEX CARE COMMUNITY SERVICES WCP Salisbury Advert page 30 Salisbury Advert page 66 Tel: 01722 774444 OP D PD SI YA Tel: 01722 336933 OP D PD LDA SI YA

TOTALLY LIVING CARE WILLOW HOUSE DCA Salisbury Advert page 30 Salisbury Tel: 01722 567356 OP D PD LDA MH SI YA Tel: 01980 622220 LDA YA

TRUST HOMECARE SERVICES WILTSHIRE CARE AT HOME SERVICE Calne Trowbridge Tel: 01249 817048 OP D PD YA Tel: 01225 781129 OP D PD LDA SI YA

TURNING POINT – WILTSHIRE WILTSHIRE COUNCIL RELIEF BANK Salisbury Salisbury Tel: 01722 820950 OP LDA YA Tel: 01722 432454 OP PD LDA SI YA

TYDEMANS HOMECARE WDCPA YOURLIFE (CHIPPENHAM) Swindon Chippenham Tel: 01793 851015 OP D Tel: 01823 448150 OP D PD SI

Visit www.carechoices.co.uk for further assistance with your search for care 29 We offer: Making Independence Possible... • Personal daily care • Help with getting up and getting Saxon Care is a home care agency providing quality private care in the comfort ready for bed of your own home. We enable you to retain your independence and offer a real • Waking nights/Sleep-In Service alternative to a residential or nursing home. Whether you require a short visit, • Companionship/Sitting Service or every hour of every day, our team of dedicated and experienced support • Help with shopping and meal workers are on hand to ensure you receive the very best levels of care. preparation • Live-in care Choosing the home care provider that’s right for you can be difficult, but the • Accompanied visits to appointments recommendations from our clients, inspection reports from the Care Quality and social outings Commission (CQC) and a top 10 award from www.homecare.co.uk, which are • Domestic support such as laundry all available to see via our website, can help to make that decision a little easier. and light cleaning

Tel: 01249 70 50 50 With the help and support of Saxon Care, you or your loved ones can continue to live at home for as long as possible. Email: [email protected] Web: www.saxoncare.com

Welcome to a reliable, established • Companionship/Housekeeping and affordable company that will • Physical Assistance look after all your care needs in • Personal Care and Hygiene your home. Managed by a former • Personal Well-being safeguarding officer and a Care Champion with over 30 years of • Medical Conditions experience. • Hospital to Home Call us on 01722 567356 or 07736156593/4 Purity care focuses on offering our service users www.totallylivingcare.co.uk the highest standard of care and customer service in the home care industry. Services includes: • Cleaning, Ironing and preparing meals • Washing, dressing or shaving • Shopping, collecting prescriptions • Company and help whilst recovering from illness • Assistance with getting up and going to bed Need help at home? • Accompanying you to appointments or social activities We have Time For You. • Medication assistance • Pop in/security checks For help with personal care, housework, sitting and more call: 01722 774444 Tel: 01793 423862 www.there4u.org.uk www.purity-care.co.uk

30 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Do you need support at home for yourself or a loved one to continue living the life you choose in the comfort of your own home? Are you a Nursing or Residential home owner looking to cover staff shortages to continue your high quality service provision? Bailey Care Services is your one stop shop for caring, dedicated, compassionate individuals. Our fully trained workers can provide you with the support and trust you need 24 hours a day 7 days a week.

Visit us at www.baileycare.co.uk for more information or contact one of your local branches; Trowbridge: 01225 767848 Melksham: 01225 709494 Swindon: 01793 509850 Worthing: 01903 230343

Safe Care Providing care in the comfort of your own home Live-in Care The realistic alternative to a Care Home Providing care in the comfort We can assist With: We operate 7 days a week, 365 days a year of yourand own we are registeredhome with the CQC. The areas from £685 per week ◆ Personal Care we cover are Bradford on Avon, Melksham, ◆ Lunches Trowbridge, surrounding villages. ◆ Shopping If you would like anymore information ◆ Laundry We can assistplease with: don’t hesitate to contact us ◆ Domestic duties on any of the contact details. ◆ Medication promptingPersonal Care: Washing, bathing, Phone number: 01225 350612 ◆ Safety visits / Showering and dressing sitting service e-mail: [email protected] Website: www.safecare-wiltshire.co.uk ◆ Escort to appointmentsLunches: Fresh or frozen meals Domestic: General cleaning Live-in Care enables you to live in your own Laundry: Washing, drying and ironing • search care providers home surrounded by your belongings and the Shopping: You can go with the carer or quickly and easily memories. Individuals and couples can benefit Contact Details: we can do it for •you search by postcode/town and care type from a dedicated care worker, 24hrs a day, without Phone Number: Medication prompting• Information on standards the distress of upheaval and relocation. 01225 350612 of care Safety visits/ Sitting service E-mail: safe-care • links to the latest inspection For more information and a free consultation: @blueyonder. Escort to appointmentsreports co.uk With so manyIf providersyou would to like anymore• extra information, information photos 01823 321123 - www.wayaheadcare.co.uk choose from, where do you and direct website links www. please don't hesitatefor to hundreds contact of usproviders on Website:start ? safecare-wiltshire • request a brochure .co.uk any of the contact details. Individual care for individual people www.carechoices.co.uk • checklists to take with can help you out. you when you visit We operate 7 days a week, 365 days a year. Because real comfort is at home...

The areas we cover are Bradford on Avon, Melksham, Trowbridge, surrounding villages

Visit www.carechoices.co.ukRegistered with the for CQC further assistance with your search for care 31 Support for carers

A carer is someone who provides unpaid support to their own right and may be eligible for a range a family member, partner, friend or neighbour who of services. More information is available below, or could not manage without that help. This could be you can visit the website: because they are ill, frail, or disabled, or have mental www.yourcareyoursupportwiltshire.org.uk/ health or substance misuse issues. Anyone can carers-menu.aspx become a carer. Carers can be any age and may or may not live with the person they care for. If there is someone who helps and cares for you on a regular To find out more about support for carers, contact basis, they will be a carer. Carer Support Wiltshire Tel: 0800 181 4118 The caring role can be both satisfying and Web: www.carersinwiltshire.co.uk exhausting. Carers are entitled to an assessment in

Respite care and short stays

Carers sometimes need a break and this can be provided in several ways: • you can go into a care home yourself for a week or two to give the person who looks after you a The best option for you and your carer will depend break; on your needs, the urgency of the situation and personal choice and cost. There are a number • home-based respite care can be arranged, where of different schemes in Wiltshire; contact Carer a care worker moves into your home; or Support Wiltshire on: 0800 181 4118 or visit: • family-based respite care may be arranged, where www.carersinwiltshire.co.uk to find out more and you move into another family’s home for a period. complete a self-referral form. First steps

Wiltshire Council’s aim is to support people so they identified, the council will offer you an assessment can live independently for as long as possible. The of need to identify your goals and talk about what council will work with customers, carers and care options are available to you. providers to make this happen. For information on care or support options you can The council will always support people to access visit: www.yourcareyoursupportwiltshire.org.uk the information, advice and community resources or contact the customer advisers on: 0300 456 0111. available that will prevent people developing You will also be able to complete a self-referral on eligible needs. However, if an appearance of need is the website.

Assessment

If you feel you have a need for care and support You can refer yourself for an assessment or be and want to take the next step you can ask for referred by: an assessment of your care and support needs. Everyone is entitled to receive an assessment • a relative, friend or neighbour (with your regardless of their financial situation. permission);

32 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Assessment continued

• a social worker or health professional, such as a assessment will determine whether you have eligible doctor or health visitor; or needs, as measured against national eligibility criteria • any other agency. (see below).

You can have a carer, friend, relative or advocate with If you have eligible needs, the council can support you during the assessment to help put your views you to find services to meet those needs. If any of and wishes forward if you’d like. Your doctor, district your needs are not eligible, the council will give nurse or other health professional who knows you you information and advice about how you might well may also be contacted if you wish. If you do not reduce the impact of those needs through accessing speak English, or if you use British Sign Language, the community and prevention services. For information council can arrange for an interpreter to be present. on when the council may contribute towards the cost of your services, see page 45. The assessment focuses on what you want to achieve and you will be encouraged and assisted Further information is available on the website: to contribute as much as possible. This means www.yourcareyoursupportwiltshire.org.uk or that the council will talk with you about how best from a customer adviser on: 0300 456 0111. to meet your needs and choices. Everyone who receives an assessment will be given information and Local agencies for care and support are listed on advice about their needs and goals. Ultimately, the pages 23-29.

National eligibility criteria

There is a minimum threshold for eligible care and support needs that has been set by central government to ensure that all local authorities meet the same minimum level of needs. The aim is to make sure all decisions on who receives help with care and support are made fairly, openly and consistently. you are unable to achieve two or more of the above You may be eligible for support from the council if: outcomes, but this doesn’t have a significant impact on your wellbeing, then you are not eligible for support. • your needs arise from, or are related to, a physical or mental impairment or illness; Carers’ eligibility works in a similar way to this. and Eligibility is based on the impact of caring on an individual’s wellbeing. • as a result of those needs you are unable to achieve two or more of the specified outcomes Following a decision on your eligibility, you will be (examples of these are: managing and assessed as to whether you need to make a financial maintaining nutrition; maintaining personal contribution to any services provided by the council, hygiene; and managing toilet needs); see page 45. There are many council services which and are not means-tested, including bus passes and blue badges for disabled people. Carer services are not • as a consequence of being unable to achieve means-tested. these outcomes there is, or there is likely to be, a significant impact on your wellbeing. For more information about this, call a customer adviser on: 0300 456 0111 or visit: For your needs to be considered eligible for support, www.yourcareyoursupportwiltshire.org.uk you must meet all three criteria. In other words, if

Visit www.carechoices.co.uk for further assistance with your search for care 33 Specialist care

The government has indicated that services • ensuring that people have and are able to make for people with disabilities should promote the choices in all areas of their lives; and following key principles: • creating opportunities for people to be included • respecting people’s rights; rather than separated from society. • actively promoting people’s independence;

Learning disability

If someone with a learning disability is assessed as eligible for support, they may be referred to a Community Team for People with Learning Disabilities (CTPLD). These teams are made up of a number of different professionals who can offer advice and support. There might also be local charities and voluntary organisations that may offer services, regardless of whether the person is eligible for support from the council. The CTPLD in Wiltshire can be contacted on: 0300 456 0111.

People on the autistic spectrum

If you are on the autistic spectrum, or care for search for ‘autism’ for information. The Adult Care someone on the autistic spectrum, you may teams can provide services for eligible adults and need information or advice. Please visit: their carers; call: 0300 456 0111. www.yourcareyoursupportwiltshire.org.uk and Abbey House NOW the future of dementia care in Swindon OPEN

“We are delighted to have welcomed our first residents into the home, and are now looking forward to meeting more of our future residents and their families over the coming months.” - Sheila Jolly, Registered Manager, Abbey House

• En-suite shower room in • Ground floor rooms have every room access to the landscaped communal gardens • Communal living and dining Call us on rooms to enable more family-style • On the first and second floors 01793 987730 communities special ‘grassed’ balconies have been created to bring to arrange a the outside in “I have been so impressed with visit today the use of technology here and can • On-site hairdressing see that it will really improve the facilities and therapy room quality of care Dad receives and most • Assisted bathroom within importantly his quality of life.” every unit - Family member • Community café space

34 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Physical impairment

If you have a physical disability or a long-term illness, available to support someone who may be your organisations in the independent and not-for-profit carer. The Adult Care teams provide services for sectors may be able to signpost you to, or provide eligible adults with a physical impairment. They can you with, a range of services to help you live as be contacted on: 0300 456 0111. independently as possible. There are also services

Sensory impairment

Wiltshire Council has a specialist Hearing and Vision Everyone can get information and advice. The team team which covers the county. This team takes also assesses an individual’s situation and helps referrals directly from: decide how best to meet their needs. This may be • the public, including carers, relatives, friends and through council services or from other sources. neighbours; • other professionals such as health, education, Tel: 01380 725201 (voice/text) environmental health and other social services Minicom: 01380 732126 staff; and SMS (Text): 07899 067466 Email: [email protected] • voluntary agencies.

Mental health

The initial point of contact if you are experiencing Chippenham) and south (Fountain Way Hospital, mental health difficulties is usually your doctor. Your Salisbury) of the county. The teams are responsible doctor can initiate and maintain your treatment, and/ for completing assessments when packages of or signpost you to other groups/organisations which support, supported living or residential/nursing can help you, including primary care psychology, home placements are required. They work very otherwise known as IAPT (Improving Access to closely with housing providers and other local Psychological Therapies). IAPT offers a variety of organisations/voluntary sector groups who can assist services for people who are experiencing anxiety/ with employment and vocational activity. depression or are looking to improve their wellbeing. The psychological care interventions include psycho- The mental health social work team is also educational courses, self-help materials, online responsible for co-ordinating assessments under the computer packages and individual sessions. Mental Health Act 1983 (amended 2007).

Your doctor may want to seek more specialist input For information on care or support options, contact a and refer you to Avon and Wiltshire Mental Health customer adviser on: 0300 456 0111. Partnership NHS Trust (AWP). AWP can provide advice to your doctor or refer you onto specialist AWP offers a Patient Advice and Liaison Service mental health services which can help you to find (PALS) which is a free, confidential and impartial the best way to recover and stay well, based on your service available to everyone who uses AWP services, individual need. their families, carers or anyone who needs advice, information, support or guidance with a particular issue. Working alongside AWP, there are two specialist mental health social work teams in the council’s PALS can help if you: Adult Care teams which provide support for adults • are worried and not sure what to do or where to go; with severe and enduring mental health conditions. The teams are based in the north (Monkton Park, • need clarity about a situation;

Visit www.carechoices.co.uk for further assistance with your search for care 35 Mental health continued

• want someone to listen to your experience of Tel: 01249 468261 • Freephone: 0800 073 1778 services; or Email: [email protected] • need information and help. Web: www.awp.nhs.uk/advice-support/pals

Dementia care

If you are worried that you or someone you know may information and advice being given, and there will be have dementia, it is important that you talk to your the opportunity to discuss any possible medication doctor as soon as possible. They will be able to rule and support that may be available to help you to out any other illnesses or conditions that may have manage the situation. similar symptoms to dementia, including depression and infections. Sometimes getting a diagnosis can take time, but this should not put you off. If you do not feel confident Once your doctor has checked for any easily treatable about talking to your doctor, there are local charities causes, they will then request a specialist assessment you can talk to. Alzheimer’s Support and Alzheimer’s from the memory service, if necessary. The memory Society have a Dementia Adviser Service that offers service is for people who are concerned about their personalised information and signposting for people memory and think it is affecting their day-to-day life. with dementia and their carers – see page 56 for An assessor will talk with you about your memory contact details. difficulties, complete some further checks and discuss the impact of any issues. For information about dementia care services, such as care and support in your home or residential care The memory service encourages you to take homes, contact Wiltshire Council on: 0300 456 0111. someone, such as a family member, with you so that everyone can be involved where appropriate. The Listings of home care providers start on page 23; those implications of a diagnosis will be discussed, with offering dementia care services are marked withD .

Ashbury Lodge 01793 496 827 SN3 1NW

Church View 01793 820 761 SN3 4YA Downs View 01793 740 240 SN4 0EU

Specialist, Dementia & Nursing Care Full Activities Program Friendly Professional Staff Fully Secure “We care because you care” Email us at: [email protected]

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 44.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 43.

Visit www.carechoices.co.uk for further assistance with your search for care 37 Accommodation

Wiltshire Council’s Shared Lives Scheme

This service provides long-term accommodation, short-term stays, respite and day activities to: • people with a learning disability; • people with a mental health difficulty; • older people; and • people with physical disabilities, head injury or sensory impairments. ensure that it is an enjoyable and fulfilling experience The service is provided in the households of for all concerned. approved Shared Lives carers who offer support or care as required by the person placed with them. For further information about Shared Lives, please contact the council at: Once a person has been referred to the service, usually by their care management team, the council Wiltshire Shared Lives matches them with a Shared Lives carer who has Wiltshire Council, PO Box 2281, a vacancy. A series of introductions is arranged to Salisbury, Wiltshire SP2 2HX help them get to know each other before deciding Tel: 01722 438196 whether or not to set up a Shared Lives arrangement. Email: [email protected] The team then monitors each arrangement to help

AVONPARK CARE HOME WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK Care devoted to individual needs Avonpark Care Home in Limpley Stoke, near Bath, provides a range of care services in mature parkland. Set in landscaped grounds, residents can enjoy a safe, secure and peaceful retirement setting. Care services include: • Dementia care • Residential care • Nursing care • Respite care CALL CARE SELECT FOR MORE INFORMATION:

Avonpark Village, Limpley Stoke, Near Bath, BA2 7FF 0800 389 2077 Tel: 01225 722888 www.avonparkcare.co.uk

38 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Sheltered housing

For some people, sheltered or supported housing maintenance of the scheme in which you live. In can offer an alternative to a care home. some schemes, your service charge may include the provision of an alarm service to access help 24-hours There is a diverse range of sheltered housing a day, seven days a week. schemes in Wiltshire including bungalows and flats with communal facilities. All of the stock is managed Sheltered housing can be rented or owner-occupied by different registered providers (landlords). accommodation. The landlord is responsible for the upkeep and maintenance of the building and grounds and To apply for sheltered housing, download the housing services, such as communal lighting and application form from the Homes 4 Wiltshire website heating. You pay rent to your landlord for your home and return it to the Homes 4 Wiltshire team. Visit: and service charges to your landlord for utilities and www.homes4wiltshire.co.uk

Extra care housing

Extra care housing is for people who want to live Some of the extra care schemes in Wiltshire: independently but who may be finding it difficult to manage in their current home. Crammer Court Church Walk, Devizes, Wiltshire SN10 3AW Extra care is being developed in Wiltshire so that Aster Living people have more choice about where they receive Tel: 01380 739694 their care. It means that people who need extra Email: [email protected] support have an alternative to receiving that support in a residential care home. This can be especially Meadow Court important to couples who want to be able to stay Aston Close, Pewsey, Wiltshire SN9 5AH together even if their care needs increase. Ridgeway Community Housing Association Tel: 01672 569150 There are a number of different types of extra care Email: [email protected] housing schemes. Properties can be rented or bought and, if the property is rented, the rent is Florence Court usually covered by housing benefit. Rutland Crescent, Trowbridge, Wiltshire BA14 0NY Bedfordshire Pilgrim Housing Association People living in extra care have access to support Tel: 01225 764400 24-hours a day. At some schemes, this is provided Email: [email protected] by staff on-site, at other schemes this is through an Bell Orchard emergency call system. Bell Orchard, Field Close, Westbury BA13 3AR Extra care housing may also have a café or meal Selwood Housing provision, other facilities, such as a hairdresser, and Phone: 01225 715715 social activities taking place on-site on a regular basis. Email: [email protected]

Applications are usually considered from people who Dairy View are aged 55 or over, have a need for care and have a Cloatley Crescent, Royal Wootton Bassett, local connection to Wiltshire. Wiltshire SN4 7FU Tel: 0300 456 0104 For further information, please contact a customer Email: [email protected] adviser on: 0300 456 0111.

Visit www.carechoices.co.uk for further assistance with your search for care 39 Merlin Court Care Home Luxury Retirement and Care

A care home of unrivalled comfort and luxury, Merlin Court is situated in the beautiful town of Marlborough. Having undergone an extensive refurbishment in 2016 the home now delivers the highest possible standards in senior living with restaurant quality dining and hotel style living, from award-winning national provider, Avery Healthcare. To maintain your independence and a healthier lifestyle we have a comprehensive Well-being and activities programme, with something for everyone each day, along with spacious en-suite rooms, hair salon and barbers, cinema, and courtyard gardens; we even have suites for couples, providing you with the luxury care you can afford and deserve. Call 01672 481 150 for more details.

The Common | Marlborough | Wiltshire | SN8 1JR Search ‘Merlin Court Care’

eelope y the plisher o this ie

With so many providers to choose from, where do you start? crechoicesco can help. • search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

40 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Care homes

Care homes offer accommodation and personal If you have savings or capital of less than £23,250, care for people who may not be able to live you may be entitled to a contribution from the independently in their own homes. There are two council to help you pay for your care. For more main types of care home: information about paying for care see page 45.

Care home offering personal care only If you live in a care home with nursing, the National A care home provides support for people who are Health Service (NHS) will pay part of the care home unable to live independently in their own homes. fees direct to the home providing you meet the The home provides help with personal care, such as relevant criteria. This is called Funded Nursing Care washing and dressing, provides meals and laundry (FNC). The current amount that the NHS pays for FNC services and arranges activities for residents to take is £156.25 per week. This figure may change. part in. Some homes also specialise in caring for people who are living with dementia or other long- Before you move to a care home term conditions. If you are thinking of moving into a care home, it is a good idea to get an assessment before you make the Care home with nursing decision. This will help you choose the right type of A care home with nursing (or ‘nursing home’) care and help you find out whether you are entitled provides all of the care that is available in a care to a contribution towards the care home fees from home but also has a registered nurse on duty the council and/or the NHS. 24-hours a day. When looking for a care home: Choosing a home • check that the home is registered with the Care If you are unsure which type of home would Quality Commission; be suitable for you, you can ask for a care needs assessment to help identify what you need. • remember that the care available must suit your needs; • a careful and honest assessment by the care provider should establish whether the home matches all of your needs, but bear in mind that your requirements may change; • consider whether the home environment is sufficiently safe/secure; • ask what activities and facilities are offered; and • ask if the care home normally does business with the council at fee levels that the council accepts and, if not, find out whether you would have to move or find someone else (known as a third party) to help pay your care home fees, should you seek financial support from the council in the future.

See page 45 for more information about paying for care.

Comprehensive lists of care homes and care homes with nursing in Wiltshire start on page 59.

Visit www.carechoices.co.uk for further assistance with your search for care 41 Out of county care

You can choose a care home outside your home that are the same as the fees that the local authority county. You may want to be closer to friends and where you are moving to would pay. If the care family members for example, or you may want to home that you would like to move to is more relocate to another part of the country. expensive than this, the council may offer you an alternative at a fee that it would agree to pay, or you If you choose to move to a new local authority area may wish to pay a ‘top-up’ to cover the difference in and, before you move, you are eligible for support fees. For more information about paying for care, see from Wiltshire Council to pay for your care, Wiltshire page 45. Council may contribute to the costs of your care home placement in the other area. If you are paying for your care yourself, it would be advisable to contact the local authority in the area The council will usually only pay care home fees that you are moving to, so that they can support you with advice and information. It will be important to find out about the support that your new local Personalised care provided in authority could give you if, in the future, you needed the comfort of your own home. help to pay the care home fees. If you paid for your We provide managed hourly care, our carers can visit you multiple times own care at the time that you moved, any help that per day or per week depending on your needs. Castle Care Wessex also provides live in care to clients who require full time care. We can introduce you needed in future in relation to paying for your a carer to you who can support you in the comfort of your own home. care would need to come from the local authority in • End of life care • Companionship Awarded a ‘Top 10 the area you moved to. • Dementia care • Continence care Recommended Agency 2016’ by The homecare. • Personal care • Palliative care co.uk Top 10 Agency For information on care provision in other regions, • Respite • Reablement Awards 2016. contact this Guide’s independent helpline on Tel: 01373 836767 freephone: 0800 389 2077 with details of your www.castlecarewessex.com • [email protected] requirements.

My Home Life

My Home Life is a UK-wide initiative, sponsored by looks like in the 21st century, which could be useful Age UK, City University and Dementia UK, aimed at to keep in mind during conversations with care promoting quality of life for those who are living, homes: visiting or working in care homes for older people. Its focus is: ‘what makes life good in care homes now, 1. Maintaining identity – by staff learning more what could make them better and how might we about residents’ lives it enables them to adopt a get there?’. more person-centred approach to tailor care and support to each individual’s needs. Wiltshire Council, as part of its commitment to 2. Sharing decision-making – everyone’s working with care homes to improve quality of life, contribution being valued to help the care home has invested in the My Home Life programme. Over function as a true community. the past four years the council has supported more than 30 care home managers to participate in the 3. Creating community – through the relationship Leadership Support Programme, which gives the between residents, their family, friends, staff and skills to integrate the best-practice themes detailed the wider community. below into the day-to-day culture of their care home. 4. Managing transitions – moving to a care home is a major transition in life which may involve My Home Life identifies eight key themes that focus considerable losses, but, with appropriate on what best-practice in care homes for older people planning and support, can bring benefits and

42 This Directory’s helpline 0800 389 2077 – assistance with finding care and support My Home Life continued

improved quality of life for older people and their families. 5. Improving health and healthcare – recognition that health is fundamental to quality of life. 6. Supporting good end of life – an emphasis on personal need and dignity through which the resident, their relatives, friends and staff are 8. Promoting a positive culture – promoting a supported. positive perception of life in care homes for all those involved and highlighting good practice. 7. Keeping workforce ‘fit for purpose’ – using research and sharing good practice to identify and For more information and examples of good meet the education and training needs of the care practice, visit: www.myhomelife.org.uk home workforce.

Inspecting and regulating care services

All care providers must be registered under a safety of the care provided. They look at whether system which brings adult social care, independent the service is: safe, effective, caring, responsive to healthcare and the NHS under a single set of people’s needs and well-led. fundamental standards. Inspection teams are led by an experienced CQC The Care Quality Commission (CQC) registers, manager and often include experts in their field. The inspects and reviews all adult social care and team may also include professional or clinical staff, healthcare services in England in the public, private experts by experience, people who use services and and voluntary sectors. This includes care homes, care carers. homes with nursing, home care agencies and NHS services, amongst others. Following an inspection, each care home and home care agency is given a report of how it rates against Inspectors carry out a mixture of announced and national essential standards of quality and safety. The unannounced inspections looking at the quality and CQC also rates services as either outstanding, good, requires improvement or inadequate.

When considering care services, it’s always a good idea to check a service’s inspection report and rating on the CQC’s comprehensive website: www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report.

For any enquiries, or to register a concern or a complaint, phone CQC on: 03000 616161 or email: [email protected]

The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Is there an Activities Co-ordinator? Catering Can you get involved in activities you enjoy? Does the menu change regularly? Does the home organise any outings? Can the home cater for any dietary requirements you may have? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in the rooms? Do your fees cover all of the services and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 43.

44 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Paying for care

The information here has been developed by a advice about the options open to you regarding the group of public organisations and charities to help type of service that might suit you. The council will people make better and more informed decisions help you to identify services and resources within your about paying for care, and to encourage people to community that will help you to live at home. It will obtain information and advice about the use of their also conduct a financial assessment based on your money in this regard. income, capital and savings to see whether you are eligible for any support with funding from the council. Before you think about the likely costs of any care and support, it is important that you get information and Figures mentioned here may change.

Financial assessments

If you need care and support, contact the council for you require, but you are still entitled to discuss an assessment of your needs. This will determine your your needs with someone at Wiltshire Council care and support needs and whether any of those who is trained to advise you. For further needs are eligible. See page 32 for more information information about your options, please visit: on assessments. You may be able to regain your www.yourcareyoursupportwiltshire.org.uk or independence through the use of equipment or see ‘How Wiltshire Council can help’ on page 46. adaptations to your home or through programmes of rehabilitation. For more information on help to If you have income, capital and savings of less than remain independent, see the information starting on £23,250, you may be entitled to funding support page 8 or call a customer adviser on: 0300 456 0111. from the council. The council will advise you on this in more detail. If you do have eligible care needs, the council will assess your income, savings and capital in The amount you may have to contribute towards accordance with national guidance and its Charging your care and support will be based on your for Care policy. This will determine who is responsible individual circumstances and a financial assessment for meeting the cost of your care and how much you carried out by Wiltshire Council. As part of this might need to contribute. assessment the council will check that you are receiving all relevant benefits you are entitled to. The value of your main home is only included in your financial assessment if you are moving into For further information, please contact a customer permanent residential care. adviser on: 0300 456 0111. Further information can be found in the ‘paying for care’ section on: If you have income, capital or savings of more than www.yourcareyoursupportwiltshire.org.uk £23,250, you will have to pay for any care services

Personal budgets

A personal budget is the amount of money it costs Unless you are a carer, you will usually have to to pay for the care and support you require to meet pay a contribution towards your personal budget. your eligible needs. Everyone who is eligible for a Contributions will be based on a full means-tested council contribution towards the cost of their social financial and benefits assessment, which will care will be offered a personal budget once their identify how much you will need to contribute needs have been agreed. The value of your personal towards care services. Most services are means- budget will be based on your eligible needs and your tested and you will need to fund all of your care if support plan. you have savings, capital and income above the

Visit www.carechoices.co.uk for further assistance with your search for care 45 Personal budgets continued maximum threshold set by government (currently council, or you can choose to manage it yourself £23,250). through a direct payment, or it can be managed by an authorised person. You can also decide to have If the council is contributing towards your personal some support managed by the council and some by budget, you can choose to have it managed by the yourself.

Direct payments

If you choose to take at least some of your personal may not have been able to afford by yourself. budget as a direct payment, either with or without assistance, you will receive a payment to organise A carer may be able to get a direct payment to pay and buy services yourself. If you are not able to for support or services which will help them to carry manage the direct payment, then an authorised on caring, although they cannot use the payment to person may be able to manage it on your behalf. support the person they care for.

An authorised person is someone who agrees to Direct payments cannot be used for: manage a direct payment for a person who lacks • health services; capacity according to the Mental Capacity Act • permanent care in a care home or care home with 2005. An authorised person must have the capacity nursing; to manage the direct payment and be deemed appropriate by the local authority. • anything illegal; or • services which are managed by the council, one Direct payments can be used to arrange support example being its in-house day care service. designed to meet your needs in a way that makes sense to you. The council will agree the support with If you are interested in learning more about having you and write it into your support plan. a direct payment, or would like support with an existing direct payment, the Wiltshire Centre for You can choose to use your direct payment to buy care Independent Living is commissioned by the council from an agency or employ your own personal assistant. to provide this service. The service can be contacted You could also decide to pool your direct payment on: 01380 725400. You can also contact the with other people and choose support options you council’s customer advisers on: 0300 456 0111.

How Wiltshire Council can help

If you have eligible needs, capital, income and of permanent care, if it agrees that this type of care savings below £23,250 and a property that would is needed. This is called a twelve-week property normally be taken into account in your financial disregard. assessment, you may be entitled to some of the following: Please be aware that you will still be required to undergo a financial assessment and make a Twelve-week property disregard contribution towards your care in this twelve-week If you are moving into permanent residential care period. and your former home is included in your financial assessment, but your other capital and savings are Deferred payment agreements less than £23,250, and your income is not enough After the twelve-week property disregard period to meet your care home fees, the council may assist (if applicable), you may be eligible for a deferred you with the care costs during the first twelve weeks payment, whereby the council contributes towards

46 This Directory’s helpline 0800 389 2077 – assistance with finding care and support How Wiltshire Council can help continued your care fees and the money is considered as a loan against the value of your home. The loan is then recovered once your house has been sold or from your estate. However, the council may limit how much it will pay and it may affect your entitlement to pension credit or income support if your property is not seen to be on the market, as it will be treated as capital by the government’s department for work and pensions (DWP).

Attendance Allowance/Personal Independence Payment (care component) If you are found to be eligible for NHS continuing These are non-means tested, non-taxable benefits healthcare in your own home, this means that from the DWP, paid at the lower rate of £55.10 per the NHS will pay for healthcare (e.g. services from week for those needing care by day or night, and at a community nurse or specialist therapist) and the higher rate of £82.30 per week for those needing associated social care needs (e.g. personal care and care both during the day and night. Everyone in domestic tasks, help with bathing, dressing, food these circumstances can, and should, claim this preparation and shopping). In a care home, the NHS benefit. This benefit will not be paid if your care also pays for your care home fees, including board home is funded by the council, but can be, if the and accommodation. financial help provided by the council is a deferred payment ‘loan’. Anyone over 18 years of age, assessed as having a primary healthcare need, may be entitled to NHS In April 2013, Disability Living Allowance for disabled continuing healthcare. people aged 16 to 64 was replaced by Personal Independence Payments. How much you’ll get For further information, contact the Continuing depends on how your health condition or disability Healthcare Team at Wiltshire Clinical affects you. For further information, visit: Commissioning Group on: 01380 733865. www.gov.uk/pip Running out of money Funded nursing care If your capital/savings are likely to reduce to £23,250, If you need nursing care in a care home, you may you must let the council know at least three months be entitled to funding from the NHS towards the in advance, as it may step in to help with your nursing care part of your fees. You should ask your care fees. An assessment of your situation must be local council, the local clinical commissioning group, conducted and a contribution towards your care your hospital or doctor whether you might be costs may be made. entitled to this. If the care you have chosen costs more than is NHS Continuing Healthcare considered reasonable by the council, you may want NHS Continuing Healthcare (CHC) is the name given to find someone to help pay the difference – known to a package of care which is arranged and funded as a ‘top-up’ payment. The council will always offer solely by the NHS for individuals outside of hospital, you at least one choice where no top-up is required. who have primary ongoing and severe healthcare See page 48 for more information on top-ups. needs. You can receive NHS continuing healthcare in any setting, including your own home or in a care Contact the council to find out more: home. NHS continuing healthcare is free, unlike 0300 456 0111 or see page 48 for information on support provided by local authorities for which a getting financial advice. financial charge may be made.

Visit www.carechoices.co.uk for further assistance with your search for care 47 Top-ups

If you are eligible for the council’s support, you will with the council to confirm that they are able to be offered a choice of at least one home or service do this. that meets the local authority’s funding rates. If the additional payments stop being paid for any If you decide to live in a more expensive home and reason, then you should seek help and advice from someone is able to make an additional payment your council. You may have to move to a cheaper for you, they will have to pay the local authority the home within the local authority’s funding levels. difference between its rate and the amount the home charges. This additional payment is called a If you are already resident in a care home, and no ‘top-up’ or ‘third party payment’. top-up was required at the time you became a resident, the home may seek to introduce one at a You are not allowed to make this additional payment later date, which would need to be agreed first with yourself, except in limited circumstances, so the the local authority. This may happen if a change to responsibility usually falls to a family member, friend your arrangements is made at your request or with or charity. your agreement, for example you move to a more expensive room. Before anyone agrees to pay your top-up, they should be aware that the amount may increase, It is important to note that councils have a duty usually once a year, and they need to be confident to offer you a place at a home that accepts their that they can sustain the payments for as long as funding rates. If no such place is available, a top-up they are required. They will need to sign a contract should not be charged.

Seeking financial advice

Some advisers specialise in the financial needs of The Money Advice Service also gives information people who may need care and support now or in about finding independent financial advisers. the future. Those advisers who have taken steps to Tel: 0800 138 7777 become independently accredited can offer added Web: www.moneyadviceservice.org.uk reassurance that they offer the practical help and guidance needed to make the right decisions at the The council has identified two companies accredited right time. by SOLLA to provide money advice services to the people of Wiltshire: You can access both general information about paying for care and information about accredited Towry Limited financial advisers in your area through the 3rd Floor, Portwall Place, Portwall Lane, Bristol BS1 6NA Society of Later Life Advisers (SOLLA). Tel: 0117 917 1466 Web: www.societyoflaterlifeadvisers.co.uk Email: [email protected] • Web: www.towry.com

Eldercare Group Ltd Tel: 0800 082 1155 Email: [email protected] Web: www.eldercaregroup.co.uk

There are other companies that also offer this service, but it is important to ensure they are accredited by the Society of Later Life Advisers. Citizens Advice or Age UK can advise you further.

48 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Seeking financial advicecontinued

Age UK Citizens Advice Bureau Provides independent information and advice on Provides quality, free, independent, confidential and finding and paying for care. impartial advice for everyone. Tel: 01380 727767 Tel: 0344 411 1444 Web: www.ageuk.org.uk Web: www.citizensadvice.org.uk Essential information

Keeping people safe

Wiltshire Council and its partner agencies expect health and social care services to work in a way that respects people’s dignity, independence, choice and safety and to have a zero tolerance of abuse.

The council and its partner agencies recognise that vulnerable people, please contact a customer service people can be abused physically, psychologically, adviser and ask them to send you a free copy of financially, sexually, be discriminated against or ‘Keeping People Safe in Wiltshire’. neglected. This abuse can take place where a person lives, within a care home or day service, in hospital, in custodial situations, in a place where support If you have any concerns about a vulnerable services are being provided, or in a public place. person being harmed or neglected, you should contact a customer adviser. It can be carried out by partners, relatives, friends, volunteers or someone employed to provide a Tel: 0300 456 0111 health, housing or social care service. Text phone: 01225 712501 Fax: 01225 713355 All organisations providing health, housing and social Email: [email protected] care services in Wiltshire should follow the Policy and Procedures for Safeguarding Vulnerable Adults There is also information about forms of in Swindon and Wiltshire (2007) and report any abuse on the Wiltshire Council’s website: allegations or suspicions that a vulnerable person is www.wiltshire.gov.uk being abused. If you think someone is in immediate danger call: Your concern will always be taken seriously. If you 999. would like more information about the abuse of

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 49 Disclosure and Barring Service (DBS)

The Disclosure and Barring Service (DBS) helps employers carry out a DBS check on the personal assistant. You to make safer recruitment decisions and prevents can be supported to do this by the direct payment unsuitable people from working with vulnerable groups. support organisation. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). For more information, please visit: www.gov.uk and search ‘DBS’. Anyone employing a personal assistant is advised to

This Guide’s free helpline

This Guide’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you, providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number: 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into You can also view an electronic version of this Guide account your personal needs and interests. on the site and have it read to you by using the ‘Browsealoud’ function. The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care Whatever your care needs, this Guide, the Care homes with nursing and home care providers that Choices helpline and website will be able to point meet your requirements across the country. Your you in the best direction however you would like search can then be saved and emailed to others. care information presented.

How solicitors can help

A solicitor can give you impartial advice about wills, financial affairs if they are incapable of managing making gifts, estate planning and powers of attorney. their own affairs should they not have a LPA. The Some can also offer guidance on immediate and court procedure is presently very slow and the fees long-term care plans, ensuring (if applicable) the NHS are quite expensive so preparing a LPA is always has made the correct contribution to your fees. advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions An ‘advance directive’ allows you to communicate about your personal welfare, including healthcare your wishes in respect of future medical treatment, and consent to medical treatment, and/or your but it is not legally binding. You may instead wish property and financial affairs. A LPA is only valid once to make a living will, properly known as an ‘advance registered with the Office of the Public Guardian. It decision’ setting out treatment that you do not want allows for a person of your choice to make decisions to receive in specified circumstances, which would on your behalf at a time when you may be unable. legally have to be followed, even if you die as a result.

The Court of Protection can issue orders directing Any proposed gift out of your estate needs careful the management of a person’s property and consideration of the benefits, risks and implications,

50 This Directory’s helpline 0800 389 2077 – assistance with finding care and support How solicitors can help continued particularly on any future liability for care costs or idea of timescales involved. Many firms will make home tax liability. visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor If you don’t have your own solicitor, ask family or friends who specialises in this area of the law. Citizen’s Advice for their recommendations. Contact several firms, explain offers an advice service and will be able to recommend your situation and ask for an estimate of cost and an solicitors in your area. See page 56 for contact details.

Complaints, compliments and feedback

If you receive care at home or in a care home, you should feel able to complain about any aspect of your life there which affects your happiness or comfort. This might be anything from the way you are treated by the staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided and compliment staff when things go well.

Making a complaint should not be made difficult for you and should not affect the standard of care that you receive. Care homes are required under government regulations to have a simple and easy- to-use complaints procedure.

If you are concerned about the care that you, a friend or a relative are receiving in a residential home, it makes sense to speak to the manager of the home about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need If the council has arranged and funded a place for to make a formal complaint, you should initially you in a care home, another option is to complain contact the registered owners of the home. They to your social worker/care manager or the customer have a duty to respond to any complaints made. complaints team.

If your complaint is about a breach of regulations, Wiltshire Council contact the Care Quality Commission: County Hall, Trowbridge, Wiltshire BA14 8LE Tel: 03000 616161 • Email: [email protected] Tel: 0300 456 0111 Website: www.cqc.org.uk Email: [email protected]

Complaints about care that you pay for yourself

You are able to ask the Local Government The Local Government Ombudsman, Ombudsman to take up your case if you are not PO Box 4771, Coventry CV4 0EH happy about how a care home or service dealt with Phone: 0300 061 0614 your complaint about care that you pay for yourself.

Visit www.carechoices.co.uk for further assistance with your search for care 51 Healthwatch Wiltshire

‘Your voice is our voice!’ Healthwatch Wiltshire is a local independent service which exists to speak up for local people on health and care. Its role is to make sure that the health and care system in Wiltshire reflects what local people expect and need.

Healthwatch wants to make sure that the people who use these services have a say in how they are Healthwatch Wiltshire is out talking and listening shaped and that their overall views and experiences to people of all ages, working towards changing are heard and taken seriously. Wiltshire services for the better. Get in touch if you have experiences or views to share about local health What does Healthwatch Wiltshire do? and care services. Healthwatch Wiltshire: Healthwatch Wiltshire • listens to your opinions and experiences of health Unit 5, and social care services; Hampton Park West, • feeds back your views to the people who make Melksham SN12 6LH the decisions; Tel: 01225 434218 • provides effective signposting and information Email: [email protected] about health and care; and Web: www.healthwatchwiltshire.co.uk Twitter: @HWWilts • is independent from the NHS and other health Facebook: www.facebook.com and search for and social care services so people can talk freely ‘Healthwatch Wiltshire’ about whatever they like.

Care associations in Wiltshire

The Wiltshire Care Association

The Wiltshire Care Association (WCA) was Service (DBS) checks formed in 1984 by care home owners who were and assisting in staff determined to set and maintain standards of care training and other and accommodation in their homes, well above the activities to promote standards set by legislation in force at that time. Its the provision of quality memberships are now drawn from all sectors that services. provide all levels of care mainly for elderly persons from Wiltshire and other counties. Association members through their elected committee nominees liaise, meet and discuss care WCA gives active support to its membership, related matters with the Care Quality Commission, advising them on statutory matters such as social services care managers, local authority government regulations, the Disclosure and Barring officers, Wiltshire Council, primary care trust officers,

52 This Directory’s helpline 0800 389 2077 – assistance with finding care and support The Wiltshire Care Association continued vulnerable adults units and other caring agencies within the county, talking to them about their first- hand experience on the frailties of some procedures and legislative interpretations. Committee members regularly sit on committees and meetings that plan, monitor, contract and pay for care.

WCA is affiliated to the National Care Association which enables members to have their opinions and experiences discussed and brought to the notice of central government agencies and committees and also keeps all members fully up-to-date on a wide variety of care topics through the six-weekly newsletters.

The last few years have brought an incredible amount of changes to our routines, legislation, training requirements, standards, trading conditions and administration of our homes. Undoubtedly, there For membership application and an information are more changes on the horizon. pack please contact Leslie Williams (Chair) on: Membership keeps members informed, up-to-date 01249 653838. and prepared for the changes ahead.

The Registered Nursing Home Association RNHA The Registered Nursing Home Association (RNHA), Care homes are subject to established in 1968, is the authoritative voice of statutory inspection by the IS TE G R E E D nursing homes throughout the United Kingdom. Care Quality Commission. All R members must, in addition to NURS INGHOME A S S N The fundamental aims of care homes that belong to this, fulfil the stringent criteria OC IATIO the Wiltshire branch of the Association are: of the Registered Nursing Home • to ensure that the client comes first in the Association (RNHA). provision of high quality nursing care designed to meet individual needs; By fulfilling the exacting standards of the Care Quality Commission and the RNHA, the public can be assured • to ensure that the client is always treated in a that members achieve the highest quality of care. dignified manner which respects the individual’s right to make decisions regarding their care; Members are denoted by RNHA. • by constant endeavour, to review and improve professional standards in order to provide a high For further information or advice, please contact: quality of life for vulnerable people; Matthew Airey • to ensure that the professional status of care Managing Director, Wessex Care Ltd homes is further developed; and Tel: 01722 336933 Email: [email protected] • to develop a forum that encourages the exchange Wiltshire Regional Chair and National Director of expertise and practical experience in order to Registered Nursing Home Association secure high professional standards.

Visit www.carechoices.co.uk for further assistance with your search for care 53 Wiltshire Care Partnership

A dedicated service for independent providers of • Quarterly forum care in Wiltshire meetings exclusively for Wiltshire Care Partnership (WCP) is a member-led members, focused organisation. Our role is to represent and support on issues of independent providers of residential, nursing importance to and domiciliary care for older people and adults providers, and invitations to future WCP events with disabilities in Wiltshire, working alongside and conferences (free or at discount to members). commissioners to achieve the provision of high • Regular email updates and quarterly e-surveys to quality, safe services. identify members’ needs and issues. • Voting power to elect the WCP Board and WCP provides a valuable channel of communication, influence the annual work programme. facilitating the exchange of information and ideas and the sharing of best practice amongst our • The opportunity to engage with and influence members. WCP acts as a voice for care providers and the agenda of commissioners and new local makes sure that their skills and expertise are used developments. effectively to achieve the best outcomes. • Access to a joint working programme with commissioners focused on shared priorities. Membership of WCP is open to all independent • Input to the joint work programme between WCP sector registered providers of residential, nursing and Wiltshire and Swindon Care Skills Partnership, and domiciliary care for older people and adults with to identify and respond to the specific training disabilities. Our members currently provide more and development needs of local care home than 60% of all older people’s residential and nursing providers, registered managers and staff. care in the county, and we have also been joined by a significant number of Wiltshire’s domiciliary care WCP’s board is made up of provider representatives, providers. who have full voting rights, and who include members of the Wiltshire RNHA, WCA, Wiltshire Key benefits of membership include: Domiciliary Care Providers Association (WDCPA) • Monthly e-bulletin with key local, national and and Learning Disabilities Provider Forum. Wiltshire members’ news, information, and links to events, Council and Wiltshire Clinical Commissioning Group training and publications. are represented on the board, but do not have voting rights. This ensures high level discussion of key issues, giving WCP members a voice at a senior level in both commissioning organisations.

If you are a provider of residential, nursing or domiciliary care in Wiltshire, please do consider joining Wiltshire Care Partnership. The stronger the membership, the better WCP can develop effective peer support, grow a collective voice and influence, and work together with commissioners to achieve the provision of high quality, safe services now and in the future.

To find out more about WCP and how to contact us, please visit our website at: www.wiltshirecarepartnership.org.uk

54 This Directory’s helpline 0800 389 2077 – assistance with finding care and support The Wiltshire Domiciliary Care Providers Association

The Wiltshire Domiciliary Care Providers Association (WDCPA) was formed in 2004 to bring together the registered domiciliary care providers in Wiltshire. All our member organisations, who between them www.wdcpa.co.uk cover the whole of Wiltshire, account for thousands organisations who provide care in your area will be of hours of care each week. Our members are made shown, along with contact numbers and a link to up of both small and large providers, all providing their own mini page on the WDCPA website. high quality care and support to individuals in their own homes. All our members are registered with the Care Quality Commission and many are members of the United With the introduction of direct payments and Kingdom Home Care Association. All member individual service funds, individuals now have a organisations in this guide are denoted by WDCPA choice in who provides their care and support. next to their listings. All our organisations can assist you in putting a care plan together to make the best use of funds If you require any information about care in your available. Our members provide care from a single home, please contact any one of our members, visit per week to 24-hour live in care. who will be more than happy to discuss your requirements. If you need to contact the WDCPA To make it easier for people to find a provider, the directly, please either email: [email protected] or WDCPA has created a ‘Find a Provider’ search on telephone: 01225 719333. our website, enter your postcode and all member Useful contacts

ADVOCACY Tel: 01380 871900 Email: [email protected] Rethink Web: www.wiltshirepeoplefirst.org Independent Advocacy and Independent Mental Capacity Advocacy and Care Act advocacy. SEAP – NHS Complaints Advocacy Service Office 3, 11a Church Street, Independent advocacy to support people to make a Melksham SN12 6LS complaint about services provided by the NHS. Tel: 01225 709549 PO Box 375, Email: [email protected] Hastings TN34 9HU Web: www.rethink.org Tel: 0330 440 9000 Web: www.seap.org.uk SWAN Advocacy Network Independent Advocacy and Independent Mental Capacity Advocacy. 26 Milford Street, Salisbury SP1 2AP Tel: 01722 341851 Email: [email protected] Web: www.swanadvocacy.org.uk

Wiltshire People First Independent Living Centre, St George’s Road, Semington, Wiltshire BA14 6JQ

Visit www.carechoices.co.uk for further assistance with your search for care 55 Useful contacts continued

AGE UK CITIZENS ADVICE

Age UK (Wiltshire) Citizens Advice Wiltshire 31 Market Place, Call: 0844 375 2775 (from a landline) or: Devizes SN10 1HT 0300 456 8375 (from a mobile). Tel: 01380 727767 Web: www.cabwiltshire.org.uk Email: [email protected] Web: www.ageuk.org.uk/wiltshire Chippenham office 3 Avon Reach, Monkton Hill, Chippenham SN15 1EE SUPPORT FOR PEOPLE WITH DEMENTIA AND Tel: 0344 411 1444 THEIR CARERS Devizes office Alzheimer’s Support (West Wiltshire) New Park Street, Devizes, Wiltshire SN10 1DY Park House, 1 Park Road, Tel: 0344 411 1444 Trowbridge BA14 8AQ Tel: 01225 776481 Salisbury office Email: [email protected] 18 College Street, Salisbury, Wiltshire SP1 3AL Web: www.alzheimerswiltshire.org.uk Tel: 0344 411 1444

Alzheimer’s Support (East Wiltshire) Trowbridge office 5 Sidmouth Street, Devizes SN10 1LD 1 Mill Street, Trowbridge, Wiltshire BA14 8BE Tel: 01380 739055 Tel: 0344 411 1444 Email: [email protected] Web: www.alzheimerswiltshire.org.uk EQUALITY AND INCLUSION

Alzheimer’s Society (South Wiltshire) Equal Chances Better Lives 29a Brown Street, Salisbury SP1 2AS DEVELOP Enhancing Community Support Tel: 01722 326236 3-4 New Road, Email: [email protected] Chippenham SN15 1EJ Web: www.alzheimerswiltshire.org.uk Tel: 0845 034 5250 Email: [email protected] Alzheimer’s Society (North Wiltshire) 15 Forest Gate, Pewsham, Wiltshire Racial Equality Council Chippenham, Wiltshire SN15 3RS Bridge House, Stallard Street, Tel: 01249 443469 Trowbridge BA14 9AE Email: [email protected] Tel: 01225 766439 Web: www.alzheimerswiltshire.org.uk Email: [email protected] Web: www.wiltsrec.wordpress.com CARERS’ SUPPORT PATIENT AND LIAISON SERVICES (PALS) Carers’ Support Wiltshire Independent Living Centre, Great Western Hospitals NHS Foundation Trust St George’s Road, Great Western Hospital, Marlborough Road, Semington BA14 6JQ Swindon SN3 6BB Freephone: 0800 181 4118 Tel: 01793 604031 (24-hour confidential Tel: 01380 871690 answerphone available) Fax: 01380 871758 Email: [email protected] Web: www.carersinwiltshire.co.uk Web: www.gwh.nhs.uk

56 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Useful contacts continued

RUH Bath NHS Trust Wiltshire Mind Combe Park, Bath BA1 3NG Part 1st/2nd Floor, 21-23 High Street, Tel: 01225 428331 • Web: www.ruh.nhs.uk Melksham SN12 6JY Tel: 01225 706532 Salisbury NHS Foundation Trust Email: [email protected] Salisbury District Hospital, Oldstock Road, Salisbury, Wiltshire SP2 8BJ CUSTOMER/PATIENT REPRESENTATIVE Tel: 0800 374 208 ORGANISATIONS Email: [email protected] Web: www.salisbury.nhs.uk Wiltshire & Swindon Users’ Network Independent Living Centre, St George’s Road, SUPPORT FOR PEOPLE WITH DISABILITIES Semington BA14 6JQ Tel: 01380 871800 Wiltshire Centre for Independent Living Email: [email protected] 11 Couch Lane, Devizes, SN10 1EB Web: www.wsun.co.uk Tel: 01380 725400 Email: [email protected] Wiltshire Centre for Independent Living Web: www.wiltshirecil.org.uk 11 Couch Lane, Devizes, Wiltshire SN10 1EB Tel: 01380 725400 • Email: [email protected] SUPPORT FOR OLDER AND VULNERABLE PEOPLE Web: www.wiltshirecil.org.uk

The Link Project Wiltshire People First Community First, Unit C2 Beacon Business Centre, Independent Living Centre, St George’s Road, Hopton Park, Devizes SN10 2EY Semington BA14 6JQ Tel: 01380 722241 Tel: 01380 871900 Email: [email protected] Email: [email protected] Web: www.wiltslink.org.uk Web: www.wiltshirepeoplefirst.org.uk

SUPPORT FOR PEOPLE WITH MENTAL HEALTH Healthwatch Wiltshire CONDITIONS Unit 5, Hampton Park West, Melksham SN12 6LH Tel: 01225 434218 Alabaré Email: [email protected] Riverside House, 2 Watt Road, Churchfields, Salisbury Web: www.healthwatchwiltshire.co.uk SP2 7UD VOLUNTEERING Avon and Wiltshire Partnership PALS Avon and Wiltshire Partnership NHS Trust, Jenner Community First House, Langley Park, Chippenham SN15 1GG Unit C2, Beacon Business Centre, Hopton Park, Tel: 01249 468261 Devizes SN10 2EY Freephone: 0800 073 1773 Tel: 01380 722475 Email: [email protected] Email: [email protected] Web: www.awp.nhs.uk Wessex Community Action Time to change Suite 3, 2nd Floor, Cheviot House, 15-19 Broadway, London E15 4BQ 69-73 Castle Street, Salisbury SP1 3SP Tel: 0208 215 2356 Tel: 01722 326822 Email: [email protected] Email: [email protected] Web: www.time-to-change.org.uk Web: www.wessexcommunityaction.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 57 Professional care ...

...in a home from home environment.

As a leading provider of high-quality care for older people, The Orders of St John Care Trust has years of experience creating caring and comfortable environments for people in later life. Our homes are designed and built to the highest possible standards, with your comfort and well-being our top priority.

• As a charity, our focus is on people not profits • Listening to your life story helps us provide individualised care • We are specially trained to help people living with dementia • Our compassionate approach is underpinned by the Christian values of our sponsoring Orders • We have 17 care homes around Wiltshire offering residential, expert dementia, respite and day care

**New Care Centre coming to Trowbridge in 2017**

To find out more or to arrange an appointment to visit any of our homes in Wiltshire, please contact 0800 988 8133 or [email protected]

Operated by not-for-profit charity The Orders of St John Care Trust • Registered Charity No. 1048355 • www.osjct.co.uk

2016-07-19[297x210]CareServiceDirectory_FPCol(OSJCT_Wilts).indd 1 19/07/2016 15:43 North and East Wiltshire

Latton

Oaksey ■ ■ Crudwell ASHTON CRICKLADE KEYNES A429 Minety Charlton PURTON ■ Easton ■ MALMESBURY Braydon Grey Lydiard Lea Millicent ■ SHERSTON Cleverton BRINKWORTH Hook ■ North and ■ LUCKINGTON Rodbourne Dauntsey ROYAL ■ Hullavington M4 East p59 WOOTTON

Bradenstoke BASSETT ■ BURTON ■ DRAYCOT CERNE ■ Nettleton Sutton LYNEHAM Thornhill Castle Kington Benger Baydon Combe St Michael Yatton Goatacre Keynell Spirithill Woodsend North Broad Hinton Wraxhall Ford ■ ALDBOURNE M4 Berwick Biddlestone ■ CHIPPENHAM Compton Bassett Ogbourne Bassett St Andrew West Ramsbury Colerne Chilton ■ ■ CALNE Foliat CORSHAM Derry Hill Avebury Mildenhall p73 Lacock Sandy ■ MARLBOROUGH Box Gastard Lane ■ BECKHAMPTON Stockley FROXFIELD ■ A350 Bishops South A346 Great Bedwyn Cannings Shalbourne Oare Alton Priors Coate Easton p67 Royal Burbage Seend Wilcot ■ WEST GRAFTON ■ PEWSEY Milton Libourne Worton Tidcombe Manningford Fosbury Bruce Urchfont Rushall ■ UPAVON Erlestoke

West Lavington

North and East Wiltshire care homes

BALLARDS ASH DERRIADS Brinkworth Road, Wootton Bassett SN4 8DS 70 Derriads Lane, Chippenham SN14 0QL Tel: 01793 840807 LDA Tel: 01249 652814 PD LDA YA CALLISTO DRAMSDON 35a Wilcot Road, Pewsey SN9 5EJ Rivar Road, Shalbourne, Marlborough SN8 3QE Tel: 01672 563429 Advert page 28 LDA MH Tel: 01672 870565 LDA YA CARING HANDS (WILTSHIRE) FAIRWAYS, THE Battle Lake Farm, Braydon, Swindon SN5 0AA Malmesbury Road, Chippenham SN15 5LJ Tel: 01793 772777 Advert page 62 OP PD SI Tel: 01249 461239 OP D PD MH SI CEPEN LODGE FERFOOT CARE HOME WCP West Cepen Way, Chippenham SN14 6UZ Old and New House, The Folly, Old Hardenhuish Tel: 01249 481972 Advert page 68 OP D PD Lane, Chippenham, SN14 6HH Tel: 0808 223 5356 Advert page 62 OP D CLAREMONT RESIDENTIAL HOME WCP The Linleys, Gastard Road, Corsham SN13 9PD FIRS CARE HOME, THE Tel: 01249 713084 Advert page 62 OP 2 Lickhill Road, Calne SN11 9DD Tel: 01249 812440 OP D COCKLEBURY FARMHOUSE Cocklebury Lane, off Darcy Close, FORESTVIEW Chippenham SN15 3QW 60 Cherry Orchard, Marlborough SN8 4AS Tel: 01249 658670 LDA YA Tel: 01672 512464 OP PD LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 59 A choice of elderly care options in Wiltshire

If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Wiltshire could be something for you to think about, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line free on: 0808 149 6133

Lines are open seven days a week. We may record or monitor our calls.

Look for Avon Court, Harnham Croft, Market Lavington, The Westbury and Trowbridge Oaks in the listings section.

Q116273 2448 2016 BPR00880

Thinking about care? We’ve won awards for it. If you are thinking about excellent care in a quiet setting, Kingston House in Derry Hill could be just the place you are looking for. The care home is managed by Greensleeves Care, the award-winning care charity whose mission is to Kingston House, Lansdowne deliver outstanding care for Crescent East, Derry Hill, older people. Call us on Calne, Wiltshire SN11 9NT 01249 815555. www.greensleeves.org.uk Greensleeves Homes Trust is a registered charity in England & Wales No. 1060478. Chippenham

Taking care to know you, so everyone feels at home. Come and meet the team that care.

Be sure to discover how our unique technology is setting a new standard in consistently delivering special experiences for the residents of our care homes here in Wiltshire.

Find out more about our Home to Home Promise – our commitment to new residents to help them quickly feel at home.

To find out more please feel free to pop in any time or call us on the number below or visit www.fshc.co.uk Avonmead Devizes 01380 729 188 Kingsmead Old Town 01793 422 333 Ladymead Wroughton 01793 845 063

Nursing care | Residential care | Respite care Dementia care | End of life/palliative care

60 This Directory’s helpline 0800 389 2077 – assistance with finding care and support North and East Wiltshire care homes continued

GABLES, THE KINGSLEY ROAD Oak Lodge Close, Chippenham SN15 1NG 29-33 Kingsley Road, Chippenham SN14 0BF Tel: 01249 658498 OP PD LDA MH YA Tel: 01249 445763 LDA

GLANMOR KINGSTON HOUSE WCP Bath Road, Chippenham SN15 2AD Lansdowne Crescent East, Derry Hill, Tel: 01249 651336 MH Calne SN11 9NT Tel: 01249 815555 Advert page 60 OP D PD GOLDENLEY CARE HOME Forest Lane, Chippenham SN15 3QU LAURIESTON HOUSE Tel: 01249 443501 OP 78 Bristol Road, Chippenham SN15 1NS Tel: 01249 444722 OP D GREENWAY PARK, 13 Chippenham SN15 1QG LILACS, THE Tel: 01249 443965 OP LDA YA 2A Lickhill Road, Calne SN11 9DD Tel: 01249 821422 OP HIGHFIELD RESIDENTIAL HOME The Common, Marlborough SN8 1DL MALMESBURY ROAD, 79 Tel: 01672 512671 OP Chippenham SN15 1PX Tel: 01249 651992 OP LDA YA HILL HOUSE CARE HOME Little Somerford, Chippenham SN15 5BH MALTINGS, THE Tel: 01666 822363 Advert page 3 OP Brewers Lane, Shelbourne Road, Calne SN11 8EZ HUNTERS MOON Tel: 01249 815377 PD LDA SI YA Grittleton Road, Yatton Keynall, Chippenham SN14 7BH MARLBOROUGH LODGE WCP Tel: 01249 783111 OP LDA YA 83-84 London Road, Marlborough SN8 2AN Tel: 01672 512288 OP D INNOVATIONS WILTSHIRE LTD – 20 STRATTON ROAD MEADOW LODGE Pewsey SN9 5DY Sadlers Mead, Monkton Park, Tel: 01672 564957 LDA Chippenham SN15 3PE Tel: 01249 656136 PD LDA YA INNOVATIONS WILTSHIRE LTD – 27 STRATTON ROAD MERLIN’S BARROW Pewsey SN9 5DY 10 George Lane, Marlborough SN8 4BT Tel: 01672 562691 LDA Tel: 01672 515747 LDA

INNOVATIONS WILTSHIRE LTD OLD VICARAGE CARE HOME, THE WCP – 10 THE CRESCENT 54 St Mary Street, Chippenham SN15 3JW Pewsey SN9 5DP Tel: 01249 653838 Advert page 62 OP Tel: 01672 562266 OP LDA MH YA ORDINARY LIFE PROJECT ASSOCIATION KEEPENCE HOMES – 18 BOUNDARY ROAD 19 Wilcot Road, Pewsey SN9 5EH Chippenham SN15 3NN Tel: 01672 562746 LDA Tel: 01249 656255 OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 61 T: 01793 772777/07743 796766 Caring Hands E: [email protected] (Wiltshire) Battle Lake Farm, Braydon, Swindon, Wiltshire SN5 0AA Do you, a friend or a family member need Caring Hands? Caring hands (Wiltshire) is located in the beautiful Wiltshire countryside on a small family run working farm. We provide a sitting service, residential and respite care for elderly clients. Respite clients are accommodated in their own respite room with en-suite facilities this is a pre bookable personalised service with the ability to accommodate various needs and is wheelchair accessible. Our respite room can accommodate a single client or a couple that requires personal care We believe small is more personalised and more like home. Vicki Welcomes you all

All services are CQC Registered. CQC Rating = GOOD www.caringhandswiltshire.co.uk

What matters to you, matters to us We believe every resident is a unique and special person, so our highly skilled care teams take time to get to know them and their families to provide a real home from home environment. Looking for If you’re looking for a care home that offers personalised care on a short stay or permanent basis, or you’d like some advice about funding quality care the cost of care, come and discover how we can meet your needs today. in Wiltshire? Ferfoot Chippenham SN14 6HH Offeringresidential and specialist dementia care.

Laverstock Salisbury SP1 3HP Offeringresidential, nursing and dementia care.

Miranda House Royal Wootton Bassett SN4 7AH Offeringspecialist nursing and dementia care.

0808 223 5356 [email protected] caringhomes.org/carechoices

Offering a friendly, relaxed, homely atmosphere. • Full 24-hour care • Established June 1968 with THE OLD VICARAGE experienced resident proprietors CARE HOME • Large en-suite rooms 54 St Mary Street, Chippenham, • Lifts to all floors Wiltshire, SN15 3JW • Varied interesting menus 01249 653838 “Small enough to be a home, • Activities arranged [email protected] large enough to make friends” • Fully trained staff Claremont Warrington Lodge 23&'#2.3,)&+'$$#.,$)+$$$ $$$$$$$$$$$%&$$$$$$$$$$$''2(%3)&*&+'#''2,)(.3$,))&0,1*++'$$#,)*.$,$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$)0,1+$$*$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$%&''(%)*&+'',)($)0,1*+,)*$#0,1$*# $ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$4#/(1#)+(&3$2&'#$-,.#$5,'$+"#$#31#'36$$$$$$$$$$$$$$4#/(1#)+(&3$2&'#$-,.#$5,'$+"#$#31#'36$$$$$$$$$$$$$$$ $ $$$$$$$$$$$7#.#)+(&$2&'#$-,.#$5,'$+"#$$$$$$$$$$$$7#.#)+(&$2&'#$-,.#$5,'$+"#$ 4#/(1#)+(&3$2&'#$-,.#$5,'$+"#$#31#'36$$$$$$$$$$$$$$4#/(1#)+(&3$2&'#$-,.#$5,'$+"#$#31#'36$$$$$$$$$$$$$$$$$$$$$Residential$$$$7#.#)+(&$2&'#$-,.#$5,'$+"#$$$$$$$$$$$$7#.#)+(&$2&'#$-,.#$5,'$+"#$ Care Home for the elderly Dementia Care Home for the elderly Residential Care Home for the elderly #31#'36Dementia#31#'36$ Ca$re Home for the elderly #31#'36#31#'36$ $ Manager: Mandy McCulloch Manager: Jodie Llewellyn Manager: Mandy McCulloch $$$$8&)&*#'$9$$$$8&)&*#'$9Manager:$8&)16$8:2;33,:"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$8&)&*#' Jodie$8&)16$8:2;33,:"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$8&)&*#' Llewellyn $9$<,1(#$03#=#336)$9$<,1(#$03#=#336)$ $ $$$$8&)&*#'$9$$$$8&)&*#'$9$8&)16$8:2;33,:"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$8&)&*#'$8&)16$8:2;33,:"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$8&)&*#'$9$<,1(#$03#=#336)$9$<,1(#$03#=#336)$ $ $ $ (Registered Charity Number 273424) $ The$ Warrington Homes Limited Claremont Warrington Lodge Residential Care Home for the elderly Dementia Care Home for the elderly 01249 713084 01249 280050 F: 01249 701381 F: 01249 280051 E: [email protected] E: [email protected]

The Linleys, Corsham, Wiltshire SN13 9PD • www.warringtonresidentialcare.org.uk

62 This Directory’s helpline 0800 389 2077 – assistance with finding care and support North and East Wiltshire care homes continued

ORDINARY LIFE PROJECT ASSOCIATION SHALOM – 15 MOSSMEAD 1 Pen Close, Manor Lane, Baydon, Chippenham SN14 0TN Marlborough SN8 2JD Tel: 01249 461587 OP D PD LDA MH SI YA Tel: 01672 541351 LDA YA OSJCT CEDARS, THE WCP SHELDON LODGE High Street, Purton SN5 4AF 150 Sheldon Road, Chippenham SN14 0BZ Tel: 01793 772036 Advert page 58 OP D MH Tel: 01249 660001 OP D MH OSJCT COOMBE END COURT WCP STAINSBRIDGE HOUSE WCP London Road, Marlborough SN8 2AP 101 Gloucester Road, Malmesbury SN16 0AJ Tel: 01672 512075 Advert page 58 OP D Tel: 01666 823757 Advert page 64 OP D MH OSJCT HUNGERFORD HOUSE WCP STRATTON ROAD, 1 Beechfield Road, Corsham SN13 9DR Pewsey SN9 5DY Tel: 01249 712107 Advert page 58 OP D MH Tel: 01672 563429 LDA MH YA OSJCT MARDEN COURT WCP STUDLEY BETHESDA HOME Quarr Barton, Calne SN11 0EE Church Road, Derry Hill, Calne SN11 9NN Tel: 01249 813494 Advert page 58 OP D MH Tel: 01249 816666 OP OSJCT RIDGEWAY HOUSE WCP TULLYBOY The Lawns, Wootton Bassett SN4 7AN 2 Inlands Close, Pewsey SN9 5HD Tel: 01793 852521 Advert page 58 OP D LDA Tel: 01672 562124 LDA OSJCT SEYMOUR HOUSE WCP UNITED RESPONSE – 1 ARUNDEL CLOSE Monkton Park, Chippenham SN15 3PE Chippenham SN14 0PR Tel: 01249 653564 Advert page 58 OP MH Tel: 01249 651112 LDA PILGRIM HOMES – LEONORA HOME UNITED RESPONSE – 27 BROCKLEAZE Wood Lane, Chippenham SN15 3DY Neston, Corsham SN13 9TJ Tel: 0300 303 1445 OP D Tel: 01225 811902 LDA PRIORY CARE HOME, THE WCP UNITED RESPONSE – 74 OAKLANDS Greenway Lane, Chippenham SN15 1AA Chippenham SN15 1RQ Tel: 01249 652153 OP D Tel: 01249 654293 LDA QUARRYDENE WARRINGTON LODGE WCP Pavenhill, Purton SN5 4DA The Linleys, Gastard Road, Corsham SN13 9PD Tel: 01793 772736 OP PD LDA YA Tel: 01249 280050 Advert page 62 OP D SARSEN HOUSE UNITED RESPONSE – 2 WILLIAM STREET West Overton, Marlborough SN8 4ER Calne SN11 9BD Tel: 01672 861139 LDA Tel: 01249 817215 LDA SELF UNLIMITED – 45 HORSEBROOK WEST FARM HOUSE WCP Calne SN11 8HG Sunton, Collingbourne Ducis, Marlborough SN8 3DZ Tel: 01249 811222 OP LDA YA Tel: 01264 850224 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 63 Stainsbridge House

Specialist dementia and Alzheimer’s care

Day Care Respite Care Permanent Care

If you care for someone who experiences dementia we can help. Our day care service provides a day of stimulating and meaningful activity for people with dementia whilst giving their family carers a break. Our respite service is ideal for those seeking longer breaks, perhaps a week or two, and our permanent care service provides a safe and caring environment for those who are no longer able to live in their own home. So, whatever your need, why not call us and see how we can help?

*24 hour specialist care *En-suite rooms *Large, safe garden

Tel: (01666) 823757

101 Gloucester Rd, Malmesbury, Wilts SN16 0AJ www.treasurehomes.co.uk

BrunelCare Home The Wharf, Box, Nr. Corsham, HouseWiltshire SN13 8EP Tel: 01225 560100 Email: [email protected] Web: www.mmcgcarehomes.co.uk

Residential Care Nursing Care Dementia Residential Dementia Nursing Respite Care / Short Breaks

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

64 This Directory’s helpline 0800 389 2077 – assistance with finding care and support North and East Wiltshire care homes continued

WHITE HORSE CARE TRUST – 5 ELCOT CLOSE Marlborough SN8 2BB Tel: 01672 516320 LDA YA WHITE HORSE CARE TRUST – 89 PAVENHILL Purton SN5 4DA Tel: 01793 771373 OP LDA YA WHITE HORSE CARE TRUST – 92 WILCOT ROAD Pewsey SN9 5NL Tel: 01672 563914 LDA YA Malemsbury

North and East Wiltshire care homes with nursing

ALDBOURNE NURSING HOME GOATACRE MANOR CARE CENTRE RNHA WCP South Street, Aldbourne, Marlborough SN8 2DW Goatacre Lane, Goatacre, Calne SN11 9HY Tel: 01672 540919 OP D Tel: 01249 760464 OP D PD ASHGROVE HOUSE NURSING HOME RNHA WCP GREATHOUSE – CARE HOME WITH NURSING 63 Station Road, Purton, Swindon SN5 4AJ PHYSICAL DISABILITIES Tel: 01793 771449 OP D PD YA Swindon Road, Kington Langley, Chippenham SN15 5NA AVON COURT CARE HOME WCP Tel: 01249 750235 PD YA St Francis Avenue, Rowden Hill, Chippenham SN15 2SE Advert page 60 HOLLY LODGE Tel: 01249 848824 OP D PD LDA MH SI YA AD Old Hospital Road, Pewsey SN9 5HY Tel: 01672 569950 OP D PD LDA YA BASSETT HOUSE WCP Cloatley Crescent, off Station Road, Royal Wootton MERLIN COURT Bassett SN4 7FJ Advert inside back cover The Common, Marlborough SN8 1JR Tel: 01793 855415 OP D PD SI Tel: 01672 481150 Advert page 40 OP D PD SI YA BRENDONCARE FROXFIELD MIRANDA HOUSE WCP Littlecote Road, Froxfield, Marlborough SN8 3JY High Street, Royal Wootton Bassett, Swindon SN4 7AH Tel: 01488 684916 OP D Tel: 0808 223 5356 Advert page 62 OP D BRUNEL HOUSE RNHA OSJCT ATHELSTAN HOUSE WCP The Wharf, Box, Corsham SN13 8EP Priory Way, Burton Hill, Malmesbury SN16 0FB Tel: 01225 560100 Advert page 64 OP D PD MH YA Tel: 01666 848000 Advert page 58 OP D MH YA BYBROOK HOUSE NURSING HOME SPRINGFIELD COURT CARE CENTRE RNHA Middle Hill, Box, Corsham SN13 8QP 41–51 Westlecot Road, Swindon SN1 4EZ Tel: 01225 743672 OP Tel: 01793 522149 Advert page 4 OP D LDA MH COTE HOUSE WHITE LODGE 24 Rowden Hill, Chippenham SN15 2AG Braydon, Swindon SN5 0AD Tel: 01249 653760 OP PD LDA YA Tel: 01666 718761 Advert page 72 OP D PD YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 65 Gracewell of Salisbury A care home as individual as you

Moving into a care home can be help with everyday tasks to nursing one of the hardest decisions you and dementia care — and even a or a loved one will ever make. respite break. At Gracewell of Salisbury, we make sure There’s no such thing as ‘one size that your new home is as enjoyable, ﬁ ts all’ when it comes to care. Talk to beautiful and full of laughter as all the a Gracewell Healthcare care home homes you’ve ever loved. and you’ll ﬁ nd a team of dedicated We are proud of the individual care we specialists ready to create an individual provide to each resident; from a little care plan that’s tailored to you.

To ﬁ nd out more, please call 01722 568790 or email [email protected]

Gracewell of Salisbury (formerly Salisbury Manor), Shapland Close, Off Wilton Road, Salisbury, Wiltshire SP2 7EJ A New Way to Live Well

GracewellSalisbury.co.uk

GW_ADV_SAL_0716_185x108_WCSD_05.indd 1 09/08/2016 14:07

Wessex Care, 11 Tollgate Road, Salisbury, Wiltshire SP1 2JA Phone: 01722 336933 • Email: [email protected] Visit our website for the bigger picture. And make sure of care at its very, very best.

Fairfax House and Inwood House Salisbury Christian Care Homes for the Elderly Our homes are unique residential care homes, each with its own charming character. Surrounded by landscaped gardens, both homes are registered for 20 residents receiving 24-hour care and are ½ mile from the city centre of Salisbury. We cater for all types of elderly care and specialise in dementia care. We have a team of well trained, engaging staff who care on an individual basis for each resident. We enjoy outings, good home- cooked food, fun and laughter.

Inwood House, 10 Bellamy Lane, Fairfax House, 85 Castle Road, Salisbury SP1 2SP Salisbury SP1 3RW 01722 331 980 01722 332 846

66 This Directory’s helpline 0800 389 2077 – assistance with finding care and support South Wiltshire

A346

Fosbury

Collingbourne Kingston East Everleigh ■ Chisenbury COLLINGBOURNE DUCIS Ludgershall Enford Fittleton TIDWORTH Tilshead Netheravon ■ Figheldean North and Durrington

East p59 ■ ■ LARKHILL Bulford A303 SHREWTON Camp

Winterbourne ■ AMESBURY Stoke Newton Tony Norton Great Boscombe Ferris Durnford Idmiston Wylye Steeple ■ STAPLEFORD Langford A338 Stourton Stoford West South Winterbourne Newton ■ MIDDLE ■ HINDON ■ TEFFONT MAGNA p73 ■ MERE ■ WILTON WINTERSLOW ■ EAST KNOYLE ■ A303 Tisbury Fovant SALISBURY Britford Farley South ■ SWALLOWCLIFFE Bishopstone ■ Nunton Whaddon Donhead Broad HOMINGTON WHITEPARISH p67 St Mary Chalke Charlton- ■ All-Saints ■ LUDWELL Alvediston ■ BOWERCHALKE Charlton ■ DOWNTON Donhead Redlynch St Andrew A350 NOMANSLAND A36 ■

South Wiltshire care homes

ALBANY HOUSE – TISBURY FAIRFAX HOUSE The Square, Tisbury, Salisbury SP3 6JP 85 Castle Road, Salisbury SP1 3RW Tel: 01747 870313 OP Tel: 01722 332846 Advert page 66 OP D PD MH SI BRADBURY HOUSE HERBERT HOUSE The Portway, Salisbury SP4 6BT 39 Christie Miller Road, Tel: 01722 349144 PD LDA Salisbury SP2 7EN Tel: 01722 324432 MH CLARENDON HOUSE 3 Christie Miller Road, Salisbury SP2 7EN HOLMHURST Tel: 0203 195 0151 LDA MH YA Downton Road, Salisbury SP2 8AR Tel: 0203 195 3563 OP LDA MH YA AD CLEVELAND LODGE WCP Church Lane, Figheldean, HOLMWOOD CARE HOME WCP Salisbury SP4 8JL 30 Fowlers Road, Salisbury SP1 2QU Tel: 01980 670584 OP D YA Tel: 01722 336933 Advert page 66 OP D PD MH SI DALWOOD FARMHOUSE HULSE ROAD Hindon Road, Dinton, Salisbury SP3 5EY 15 Hulse Road, Salisbury SP1 3LU Tel: 01722 717922 LDA Tel: 01722 326490 LDA DUNRAVEN HOUSE AND LODGE INWOOD HOUSE 12 Bourne Avenue, Salisbury SP1 1LP 10 Bellamy Lane, Salisbury SP1 2SP Tel: 01722 321055 OP D PD LDA MH SI YA AD Tel: 01722 331980 Advert page 66 OP D PD MH SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 67 Experience the difference at our brighterkind care homes. A new approach to care

Everything we do at brighterkind is designed to make every day the best it can be. Our beautiful homes and specialist approach to personal care, recreational activities and quality food and dining all create a welcoming and friendly environment for our residents and their families. We are very proud of our homes and the full pathway of care we provide: residential, nursing, dementia and respite care. Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com

Cepen Lodge The Cedars Westbury Court West Cepen Way, Chippenham North Common Lane, Landford 6 Station Road Wiltshire SN14 6UZ Salisbury, Wiltshire SP5 2EJ Westbury BA13 3JH 01249 481 972 01794 725 246 01373 441 555 South Wiltshire care homes continued

LUMA CARE LTD 42 Rollestone Street, Salisbury SP1 1ED Tel: 01722 341031 LDA YA MEAD, THE 7-8 The Mead, Portway Lane, Warminster BA12 8RB Tel: 01985 215800 MH Stone Henge MILFORD MANOR CARE HOME WCP Milford Manor Gardens, Salisbury SP1 2RN STRATFORD LODGE Tel: 01722 336933 Advert page 66 OP D PD MH SI 4 Park Lane, Salisbury SP1 3NP Tel: 01722 421504 LDA YA OSJCT BARTLETT HOUSE WCP Old Common Way, Ludgershall, Andover SP11 9SA TOWER HOUSE RESIDENTIAL HOME Tel: 01264 790766 Advert page 58 OP D LDA 43 Manor Road, Salisbury SP1 1JT Tel: 01722 412422 OP D PD LDA MH SI AD OSJCT BEMERTON LODGE WCP Christie Miller Road, Salisbury SP2 7EN TOWER VIEW RESIDENTIAL HOME Tel: 01722 324085 Advert page 58 OP D 34 Manor Road, Salisbury SP1 1JS Tel: 01722 321055 D PD LDA MH SI YA AD OSJCT BUCKLAND COURT WCP South Mill Road, Amesbury, Salisbury SP4 7HR TURNING POINT – AVONDALE Tel: 01980 623506 Advert page 58 OP D 62 Stratford Road, Salisbury SP1 3JN Tel: 01722 331312 PD LDA YA OSJCT FIVES COURT WCP Angel Lane, Mere, Warminster BA12 6DH TURNING POINT – HOLLYGROVE Tel: 01747 860707 Advert page 58 OP D 49 Roman Road, Salisbury SP2 9BJ Tel: 01722 415578 OP LDA YA OSJCT STRATFORD COURT WCP Stratford Road, Salisbury SP1 3JH WILLOW HOUSE Tel: 01722 328855 Advert page 58 OP D MH 101 Countess Road, Amesbury, Salisbury SP4 7AT Tel: 01980 622220 LDA YA OSJCT WILLOWCROFT WCP Odstock Road, Salisbury SP2 8BG WILTON ROAD Tel: 01722 323477 Advert page 58 OP D LDA MH 44 Wilton Road, Salisbury SP2 7EG Tel: 01722 410724 MH PENNINGS VIEW Porton Road, Amesbury, Salisbury SP4 7LL WOODFALLS CARE HOME Tel: 01980 624370 LDA Vale Road, Woodfalls, Salisbury SP5 2LT Tel: 01725 511226 D SHARON AND GLEN ARNOTT – BEAMONT WAY, 32 WOODSTOCK HOUSE Amesbury, Salisbury SP4 7UA 20 Woodstock Road, Salisbury SP1 3TJ Tel: 01980 676788 LDA YA Tel: 01722 417171 OP MH YA ST PATRICK’S HOUSE WYLYE HOUSE 1a Porton Road, Amesbury, Salisbury SP4 7LL 27 Wyndham Road, Salisbury SP1 3AB Tel: 01980 626434 LDA Tel: 01722 338987 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 69 ALSO FROM THE PUBLISHER OF THIS CARE GUIDE

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

HOW WILL I D IT? KNO OR W FF WE AFFO WH A CAN RD IT IC E ? H W ? ? WHA T N E IONS T IF M HO O A IC PT UM W C C O O CHO W H H RE TO OSE? DO O C A ICH E IL O G C H W S L S ? W NS? W H N E N E TIO HA A ’ I E E O H W OP T I T T K ? T O E F M N R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H A R H R R W E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E T L H O E K N I W T ? H I A E ? C S F I E S G W O N E H W R E HOOS I N C E N C M E K A C ? I ’ T I O L T W O T S H L U O A W H W T O ? A R H C

D O A I E T M H C A G M I H W K O H C I H N H R W ? A D M N E

W W E W G C F T T ? W O U O R I I H

N H

T H

T W

I O

M I

W ?

T F

O A S

? E O

F C A

T R

N D

O I F

N K

H M F

R ’ I

T T A

I W

C M

A L

W F

I H

E O

W R

W A

H O

I ?

W H W

H E

S E E

S ? H

E ?

R N

’ O

D T

O T

O I

H W

? E

? W I

S H

G N

O O

A L W L I O

U I

N T T

O H

H F P

H O

C E C

E I

E M

W H

C S

H W

A K E T ’ R

T I

H E

W K E

N W

C O H H

O ? I E C

TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

WWW.CARESELECT.CO.UK

*While stocks last South Wiltshire care homes with nursing ALSO FROM THE PUBLISHER OF THIS CARE GUIDE AMESBURY ABBEY CARE HOME KIMBERLY HOUSE NURSING HOME RNHA WCP Church Street, Amesbury SP4 7EX 1 Fowlers Hill, Salisbury SP1 2JF Tel: 01980 622957 OP PD SI Tel: 01722 336933 Advert page 66 OP D PD MH SI ASHLEY GRANGE NURSING HOME RNHA WCP LAVERSTOCK CARE CENTRE WCP Lode Hill, Downton, Salisbury SP5 3PP Advert below London Road, Salisbury SP1 3HP Tel: 01725 512811 OP D PD LDA MH SI YA Tel: 0808 223 5356 Advert page 62 OP D BRAEMAR LODGE LIMETREE THE HANDBOOK FOR RELATIVES 18-20 Stratford Road, Salisbury SP1 3JH Warminster Road, South Newton, Salisbury SP2 0QD Tel: 01722 439700 OP Tel: 01722 742066 OP D PD MH YA YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE. CAMELOT CARE HOMES LTD WCP LITTLE MANOR NURSING HOME RNHA WCP 1 Countess Road, Amesbury, Salisbury SP4 7DW Manor Farm Road, Salisbury SP1 2RS We understand how confusing and emotionally taxing arranging care services Tel: 01980 625498 OP D PD Tel: 01722 336933 Advert page 66 OP D PD MH SI for a loved one can be. A Care Directory can only take you so far on this CASTLE VIEW NURSING HOME RNHA WCP MARISTOW NURSING HOME RNHA WCP journey so we have published a further information guide, Care Select. 8 Old Castle Road, Salisbury SP1 3SF 16 Bourne Avenue, Salisbury SP1 1LT Tel: 01722 336933 Advert page 66 OP D PD MH SI Tel: 01722 322970 OP D PD YA HOW WILL I D IT? KNO CEDARS, THE MILFORD HOUSE OR W FF WE AFFO WH A CAN RD IT IC North Common Lane, Landford, Salisbury SP5 2EJ Milford Mill Road, Milford, Salisbury SP1 1NJ E ? H W ? ? WHA T N E IONS T IF M HO O Tel: 01794 725246 Advert page 68 OP D PD Tel: 01722 622082 Advert page 72 OP PD YA A IC PT UM W C C O O CHO W H H RE TO OSE? DO O C A ICH E IL O CLOUDS HOUSE NEWTON HOUSE G C H W S L S ? W NS? W H N E N E TIO HA A ’ I E E O H W OP T I T T K ? East Knoyle, Salisbury SP3 6BE Glenside Manor, Warminster Road, T O E F M N R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H YA AD A R H R R W Tel: 01747 830733 OP South Newton, Salisbury SP2 0QD E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E Tel: 01722 742066 OP D PD LDA MH SI T L H O E K N I W T ? H I A E ? C S F I E GLENSIDE HOSPITAL FOR NEURO S G W O N E H W R E HOOS I N C E N C M E K A C ? I ’ T I O L T W O T S H L U REHABILITATION, THE OLD VICARAGE O A W H W T O ? A R H C

D O A I E T M H C A G M I H W K O H C I H N South Newton, Salisbury SP2 0QD Warminster Road, South Newton, Salisbury SP2 0QD H R W ? A D M N E

W W E W G C F T T ? W O U O R I I H

N H

T H

E Tel: 01722 742066 OP D PD MH SI YA Tel: 01722 742066 OP D PD MH YA E

T W

I O

M I

W ?

T F

O A S

? E O

F C A

T R

N D

O I F

N K

H M F

’ I

H S

T T A

O GLENSIDE SALISBURY OSJCT AVONBOURNE CARE CENTRE

I W

C M

A L

W F

I H

I U

I Glenside Manor, Warminster Road, South Newton, 1 Mitre Way, Old Sarum, Salisbury SP4 6NZ

E O

W R

W A

H O

I ?

W H Salisbury SP2 0QD Tel: 01225 710700 Advert page 58 OP D PD SI W

H E

S E E

S ? H

E ?

R N

A Tel: 01722 741800 OP D PD LDA MH SI N

’ O

D T

O T

O I

H W

? E

? W I

S H

N GRACEWELL OF SALISBURY

O O

A L W L I O

U I

N T T

R H

O H

I Wilton Road, Salisbury SP2 7EJ

H F P

H O

C E C

E I

E M

W H

S Tel: 01722 568790 Advert page 66 OP D PD SI YA

H W

H Care, compassion, comfort and countryside surround you at

A K E T ’ R

N W

Ashley Grange Nursing Home, an award winning family-owned company. O

T I

H E

W K E

HARNHAM CROFT CARE HOME WCP W

L We offer nursing and residential care to people with long-term health conditions,

N W

G mental health issues, physical disabilities, sensory impairments or dementia. W

C O H 76 Harnham Road, Salisbury SP2 8JN H

O ? I E

C Tel: 01722 567923 Advert page 60 OP PD SI For more information please contact: Matron Manager: 01725 512811 email: [email protected] Managing Director: Mrs De La Haye email: [email protected] HAYS HOUSE NURSING HOME WCP Operations Director: Mr De La Haye email: [email protected] TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), Sedgehill, Shaftesbury SP7 9JR www.ashleygrange.co.uk Ashley Grange, Lode Hill, Downton, Salisbury, Wiltshire SP5 3PP JUST CALL OUR HELPLINE 0800 389 2077* Tel: 01747 830282 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism WWW.CARESELECT.CO.UK User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

*While stocks last Visit www.carechoices.co.uk for further assistance with your search for care 71 Romney House RH Quality Care

11WestwoodRoad◆Trowbridge◆WiltshireBA149BR

Situatedinaquietresidentialareaourhomehas 20rooms,with24hourcare.Ourlargeloungeand conservatorylookoutoverthehalfacregarden.

◆Lifttofirstfloor◆Homecooking ◆Regularvisitsbychiropodist,optician&Vicar ◆Weeklyvisitsbyhairdresser,physiotherapist&masseuse◆Regularsummeroutings

Please call Nicky on 01225 753952 Email: [email protected] for further information Web: www.romney-house.co.uk Sherrington Amazing people ...deserve amazing care Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Breaks • Care for Under-65s

Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

Henford House • 01985 881 730 The Wingﬁeld • 01225 560 035 Lower Marsh Road, Warminster, BA12 9PB Wingfield Road, Trowbridge, BA14 9EN Milford House • 01722 622 082 White Lodge • 01666 718 761 Milford Mill Road, Salisbury, SP1 1NJ Braydon, Swindon, SN5 0AD

live well iN our Care at WiLtsHire HeigHts Care Home Wiltshire Heights Care Home incorporates all the luxury you might expect from a Porthaven home, including 63 spacious and beautifully designed bedrooms with en suite bathrooms, smart dining rooms, a hair salon and nail bar and secluded landscaped gardens. But most importantly, within these elegant surroundings, the emphasis is on providing excellent care around the clock to residents who require residential, nursing or dementia care on a short or long term basis.

visit portHaven.Co.uk to fiNd out more or pop in Call 01225 435588 to arraNge a visit for a warm welcome!

NursiNg Care | resideNtial Care | demeNtia Care | respite Care

Wiltshire Heights Care Home Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism 16 Cottle Avenue, off Berryfield Rd, Bradford on Avon, Wiltshire BA15 1FD (SatNavs BA15 1ST) WILTSHIRE HEIGHTS User Bands Mental health Sensory impairment Younger adults People who misuseBRADFORD alcohol ON AVON or drugs WWW.portHMHaven.Co.uk/bradford-on-avonSI YA AD A PORTHAVEN CARE HOME RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

72 This Directory’s helpline 0800 389 2077 – assistance with finding care and support West Wiltshire A350

Whitley ■ MONKTON FARLEIGH Bromham Bishops Lower Broughton Cannings Wraxall Gi ord ■ Roundway Bradford MELKSHAM Rowde Leigh Coate Winsley ■ ■ DEVIZES BRADFORD Seend Westwood -ON-AVON Potterne North and ■ TROWBRIDGE WEDHAMPTON ■ Bulkington Worton Steeple ■ WINGFIELD Aston Urchfont East p59 West Southwick Ashton A36 North Erlestoke Bradley COULSTON MARKET ■ ■ HAWKERIDGE ■ LAVINGTON Edington Bratton West Lavington ■ WESTBURY Dilton West Marsh Upton Scudmore p73 Chapmanslade Corsley Heath ■ WARMINSTER Chitterne Boreham Bishopstrow South Heytesbury ■ CROCKERTON Horningsham Sutton Veny Knook p67 Longbridge ■ Deverill Tytherington Corton CODFORD

Brixton Deverill SherringtonST PETER Monkton Deverill Stockton ■ KINGSTON DEVERILL

A303

West Wiltshire care homes

ABILITY ASSOCIATES LTD – 77 THE STREET BRADBURY MANOR Kilmington, Warminster BA12 6RW Nursteed Road, Devizes SN10 3AF Tel: 01985 844800 LDA Tel: 01380 732620 PD LDA ABLE (ACTION FOR A BETTER LIFE) CHANTRY GARDENS – 57 KING STREET 69 Chantry Gardens, Southwick, Melksham SN12 6HE Trowbridge BA14 9QT Tel: 01225 707669 MH Tel: 01225 766381 PD LDA SI YA ALEXANDER HEIGHTS CARE HOME CORNERSTONES (UK) LTD – 9 ROSELAND AVENUE Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF Devizes SN10 3AR Tel: 01225 721301 OP Tel: 01380 728507 LDA ALPINE VILLA RESIDENTIAL CARE HOME DAUNTSEY HOUSE 70 Lowbourne, Melksham SN12 7ED 9 Church Street, West Lavington SN10 4LB Tel: 01225 706073 OP D MH Tel: 01380 812340 OP D BATH ROAD, 4 DURLSTON HOUSE AND DURLSTON LODGE WCP Bradford-on-Avon BA15 1SP 115c Hilperton Road, Trowbridge BA14 7JJ Tel: 01225 864280 PD LDA MH Tel: 01225 920989 PD LDA MH SI YA BOWS GRANGE COURT WCP 324 Frome Road, Trowbridge BA14 0EB 115d Hilperton Road, Trowbridge BA14 7JJ Tel: 01225 774444 YA Tel: 01934 429448 LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54

Visit www.carechoices.co.uk for further assistance with your search for care 73 specialist care homes for the elderly

Equality Care is a well-established, family run organisation whose directors are actively involved in running the homes. We know that quality of care and value for money are what clients are looking for, and we believe that we have the ability to help the people we support to enjoy meaningful lives on a day-to-day basis.

We have an excellent reputation that comes from attracting and retaining the best staff and providing levels of training and staffing that go way above the norm.

longbridge deverill nursing home

Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 211511

A brand new purpose-built luxury care home with Nursing and specialist secure Dementia unit supporting adults over 55. The home has stunning views, leisure suite with pool, terrace restaurant, bar, cinema screen, hairdressing salon, Doctor’s surgery and comes with the same high level of care you would find across all our homes. “This is the only home that is good enough for my husband”

staverton house

51a Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 2)

Specialist secure Dementia care home supporting adults over 55. The garden is accessible at all times; great activities programme, hair salon, weekly massage and other therapies. “I like being here. There’s always something to do.”

longbridge deverill house

Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 214040

Residential care home for frail elderly and early dementia.Lovely gardens and rooms with character. Pets welcome. “I was flabbergasted by the kindness of the staff when I arrived.”

the old vicarage

51 Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 1)

Residential care home for frail elderly and early dementia. Secluded garden and mostly ground floor rooms. Pets welcome. “It’s all very agreeable here. I can make my own choices”.

Please visit our website, give us a ring or visit one of our homes for more information. www.equality-care.co.uk [email protected]

Equality Care FP NEW.indd 1 06/03/2014 11:57 West Wiltshire care homes continued

GREENGATES OLD RECTORY, THE 9 Redland Lane, Westbury BA13 3QA 27 Stallard Street, Trowbridge BA14 9AA Tel: 01373 822727 OP D Tel: 01225 777728 LDA YA

HAVEN, THE OLD VICARAGE, THE WCP High Street, Littleton Pannell, Devizes SN10 4ES 51 Staverton, Trowbridge BA14 6NX Tel: 01380 812304 OP D Tel: 01225 782019 Advert page 74 OP D MH

HAWTHORNE GROVE, 39 ORDINARY LIFE PROJECT ASSOCIATION – 12 Trowbridge BA14 0JF ADDINGTON CLOSE Tel: 01225 767441 PD LDA SI Devizes SN10 5BE Tel: 01380 720001 OP D PD LDA MH SI YA HIGH STREET, 10 Semington, Trowbridge BA14 6JR ORDINARY LIFE PROJECT ASSOCIATION – 17 Tel: 01380 870061 LDA BERRYFIELD ROAD Bradford-on-Avon BA15 1SU HILLCREST HOUSE CARE HOME Tel: 01225 864397 OP D PD LDA MH SI YA Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF Tel: 01225 723939 D ORDINARY LIFE PROJECT ASSOCIATION – 19 BERRYFIELD ROAD ILP RESIDENTIAL Bradford-on-Avon BA15 1SU 32 Shire Way, Westbury BA13 3GF Tel: 01225 868058 OP D PD LDA MH SI YA Tel: 01373 864945 LDA ORDINARY LIFE PROJECT ASSOCIATION – 10 LAVENDER HOUSE & PRIMROSE LODGE BRAMPTON COURT 62 The Down, Trowbridge BA14 7NQ Melksham SN12 6TH Tel: 01225 753485 LDA YA Tel: 01225 707233 OP D PD LDA MH SI SENSE – 6 LILAC GROVE ORDINARY LIFE PROJECT ASSOCIATION – 3 Trowbridge BA14 0HB MALLARD CLOSE Tel: 01225 766200 PD LDA SI Melksham SN12 6TQ LONGBRIDGE DEVERILL HOUSE WCP Tel: 01225 707215 OP D PD LDA MH SI Church Street, Longbridge Deverill, ORDINARY LIFE PROJECT ASSOCIATION – 5 ST Warminster BA12 7DJ MARGARET’S GARDENS Tel: 01985 214040 Advert page 74 OP D PD LDA Melksham SN12 7BT MAYFIELD RESIDENTIAL CARE HOME Tel: 01225 709691 OP D PD LDA MH SI YA 99 Nursteed Road, Devizes SN10 3DU ORDINARY LIFE PROJECT ASSOCIATION – 56 Tel: 01380 723720 OP D SYCAMORE GROVE NEWTOWN, 65A Trowbridge BA14 0JD Trowbridge BA14 9AA Tel: 01225 763056 D PD LDA SI Tel: 01225 777728 LDA YA ORDINARY LIFE PROJECT ASSOCIATION – 67A OLD DAIRY, THE ST GEORGE’S ROAD 11 High Street, West Lavington SN10 4HQ Semington BA14 6JQ Tel: 01380 813988 LDA Tel: 01380 870168 OP D PD LDA MH SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 75 AN INDEPENDENT HOME, WITH A COMPASSIONATE APPROACH TO NURSING & DEMENTIA CARE

WE CAN HELP WHETHER YOU NEED FULL TIME NURSING CARE, DAY CARE OR RESPITE CARE.

A WONDERFUL PLACE TO LIVE A STRONG SENSE OF COMMUNITY We nurture a welcoming, relaxed and homely Meaningful and loving relationships are at the core environment where your needs and interests are of what we do. We organise plenty of respected and where you can continue to enjoy a opportunity to get together with those you love happy and fulfilling life. and care about with regular parties and events. Your family and friends are always welcome at any DEDICATED AND CARING STAFF time – why not host a party or have them over for Our team of staff is hand-picked for both their lunch? We want you to feel completely at home. personal qualities and their experience. Regular education and supervision ensures our ROOMS WITH A VIEW & staff embrace with confidence, the highest HOME-COOKED FOOD possible standards of compassionate care. Most of our rooms overlook our lovely garden or open countryside with views of wildlife and our CREATIVE, MULTI-SENSORY own sheep and chickens. ENRICHMENT Our much loved home cooked food, is lovingly Working with a close team of creative local artists prepared and served by Jayne our head chef and and practitioners, our wide ranging enrichment her team who are passionate about creating and recreation programme will provide you with delicious wholesome food. plenty of opportunity to broaden your horizons and have some fun.

TO FIND OUT MORE ABOUT MAVERN HOUSE Please get in touch by calling us on 01225 708168 or visit our website at WWW.MAVERNHOUSE.CO.UK We will be happy to arrange an informal visit so that you can see our difference for yourself.

TELEPHONE: 01225 708168 EMAIL: INFO@MAVERNC ARE.CO.UK MAVERN HOUSE NURSING HOME CORSHAM ROAD, SHAW, WILTSHIRE SN12 8EH West Wiltshire care homes continued

OSJCT BROOKSIDE WCP Ruskin Avenue, Melksham SN12 7NG Tel: 01225 706695 Advert page 58 OP D MH OSJCT WATERSMEAD WCP White Horse Way, Westbury BA13 3AH Tel: 01373 826503 Advert page 58 OP D PD PARK STREET, 82 Trowbridge BA14 0AT Tel: 01225 777728 LDA YA PEEL HOUSE 398 The Spa, Melksham SN12 6QL Tel: 01225 702037 PD LDA YA PHOENIX HOUSE 318 Station Road, Trowbridge BA14 6RD Tel: 01225 783127 OP PD LDA YA Westbury ROMNEY HOUSE WELLHEAD LANE 11 Westwood Road, 16 Wellhead Lane, Westbury BA13 3PW Trowbridge BA14 9BR Tel: 01373 303248 LDA YA Tel: 01225 753952 Advert page 72 OP D PD SI WESTBURY LODGE ROWDE 130 Station Road, Westbury BA13 4HT Furlong Close, Rowde, Devizes SN10 2TQ Tel: 01373 859999 D LDA MH SI YA Tel: 01380 725455 OP LDA YA WHISTLEY DENE SANDMAR Whistley Road, Potterne, Devizes SN10 5TD 18 Wingfield Road, Trowbridge BA14 9EB Tel: 01380 721913 LDA SI YA Tel: 01225 775060 OP MH YA WILLOW VIEW SHAFTESBURY COURT (MANOR CLOSE) 63b Boreham Road, Warminster BA12 9JX Manor Close, Trowbridge BA14 9HN Tel: 01985 219377 PD LDA YA Tel: 01225 760228 PD LDA WILLOWS, THE WCP SPRINGHEAD, 1 72 Boreham Road, Warminster BA12 9JN Sutton Veny, Warminster BA12 7AG Tel: 01985 215757 LDA Tel: 01985 840990 PD LDA WINGFIELD ROAD STARBROOK WCP 22 Wingfield Road, Trowbridge BA14 9ED 35a Dursley Road, Heywood BA13 4LG Tel: 01225 762043 PD LDA MH SI YA Tel: 01934 429448 LDA WREN HOUSE RESIDENCE FOR THE RETIRED STAVERTON HOUSE WCP AND ELDERLY – WARMINSTER WCP 51a Staverton, Trowbridge BA14 6NX 32 Vicarage Street, Warminster BA12 8JF Tel: 01225 782019 Advert page 74 D MH Tel: 01985 212578 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 77 West Wiltshire care homes with nursing

ASHWOOD CARE CENTRE OLD PARSONAGE, THE Gipsy Lane, Warminster BA12 9LR The Street, Broughton Gifford, Tel: 01985 213477 OP D PD MH SI Melksham SN12 8PR Tel: 01225 782167 OP D MH AVONMEAD CARE HOME 11 Canal Way, Devizes SN10 2UB RAVENSCROFT Tel: 01380 729188 Advert page 60 OP PD YA Hilperton Road, Trowbridge BA14 7JQ Tel: 01225 752087 OP PD YA BLENHEIM HOUSE SPECIALIST CARE CENTRE 27 Shurnhold, Bath Road, SUTTON VENY HOUSE Melksham SN12 8DD Sutton Veny, Warminster BA12 7BJ Tel: 01225 709271 OP D PD MH Tel: 01985 840224 OP

FIRLAWN NURSING HOME RNHA TROWBRIDGE OAKS The Street, Holt, Trowbridge BA14 6QH CARE HOME WCP Advert page 60 Tel: 01225 783333 Advert page 3 OP D PD West Ashton Road, Trowbridge BA14 6DW Tel: 01225 807055 OP D PD LDA MH SI YA AD FOUNTAIN PLACE NURSING HOME Avonpark, Winsley Road, WESTBURY CARE HOME, THE WCP Limpley Stoke, Bath BA2 7FF Warminster Road, Tel: 01225 723919 OP Westbury BA13 3PR Tel: 01373 888534 Advert page 60 OP PD HAYWARD CARE CENTRE WCP Corn Croft Road, off Horton Road, WESTBURY COURT Devizes SN10 2JJ 6 Station Road, Westbury BA13 3JH Tel: 01380 722623 OP D PD MH SI Tel: 01373 441555 Advert page 68 OP D

HENFORD HOUSE WILTSHIRE HEIGHTS CARE HOME Lower Marsh Road, Warminster BA12 9PB 16 Cottle Avenue, off Berryfield Road, Tel: 01985 881730 Advert page 72 OP PD Bradford-on-Avon BA15 1FD Tel: 01225 435588 Advert page 72 OP D YA LONGBRIDGE DEVERILL NURSING HOME WCP WINGFIELD, THE Church Street, Longbridge Deverill, 70a Wingfield Road, Trowbridge BA14 9EN Warminster BA12 7DJ Tel: 01225 560035 Advert page 72 OP D Tel: 01985 211511 Advert page 74 OP D PD LDA

• search care providers quickly MARKET LAVINGTON and easily CARE HOME WCP • search by postcode/town and care type 39 High Street, Market Lavington, • Information on standards of care Devizes SN10 4AG Advert page 60 • links to the latest inspection reports With so many providers • extra information, photos Tel: 01380 886809 OP D PD LDA MH SI YA AD and direct website links to choose from, where do for hundreds of providers you start? MAVERN HOUSE NURSING HOME RNHA • request a brochure www.carechoices.co.uk • checklists to take with Corsham Road, Shaw, can help you out. you when you visit Melksham SN12 8EH Tel: 01225 708168 Advert page 76 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

78 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Index Advertisers are in bold A Ballards Ash 59 Chantry Gardens 73 Bassett House 65 Claremont Residential Home 59 A & T (Salisbury) Ltd 23 Bath Road, 4 73 Clarendon House 67 Abicare Services Ltd Cleveland Lodge 67 Bradford-on-Avon 25 Beckford Lodge 23 Salisbury 23 Beeches Homecare Cloud Homecare Ltd 25 Ability Associates Ltd – Malmesbury 23 Clouds House 71 – 77 The Street 73 BGS Healthcare 23 Cocklebury Farmhouse 59 ABLE (Action for a Better Life) Blenheim House Specialist Care Cornerstones (UK) Ltd – 9 – 57 King Street 73 Centre 78 Roseland Avenue 73 Agincare UK Blue Sky Enabling 23 Cote House 65 Chippenham 23 Bluebird Care (Wiltshire North) 23 C&S Makenston Special Salisbury 23 Bluebird Care (Wiltshire South) 25 Care Service 25 Alabare Christian Care Centres 23 Bows 73 Albany House – Tisbury 67 Bradbury House 67 D Dalwood Farmhouse 67 Aldbourne Nursing Home 65 Bradbury Manor 73 Dauntsey House 73 Alexander Heights Care Home 73 Braemar Lodge 71 Derriads 59 Allied Healthcare Brendoncare Froxfield 65 Devizes 23 Dimensions South West Counties Brunel House 65 Lechlade 23 Domiciliary Care Office 25 Butterfly Home Help Salisbury 23 Dramsdon 59 (Wiltshire) 25 Swindon 23 Dunraven House and Lodge 25, 67 Bybrook House Nursing Home 65 Alpine Villa Residential Durlston House and Care Home 73 Durlston Lodge 73 Alzheimer’s Society – North & C South Wilts 23 Callisto 59 E Camelot Care Homes Ltd 71 Alzheimer’s Support 23 Elite Care 25 Amesbury Abbey Care Home 71 Candlelight Homecare Ash Care Services Trowbridge Area Office 25 F Care Matters (Wiltshire) Ltd 25 Salisbury Ltd 23 Fairfax House 67 Ashgrove House Nursing Home 65 Care On Call (UK) Ltd 25 Fairways Retirement Village, The 25 Ashley Grange Nursing Home 71 Carewatch North Fairways, The 59 West Wiltshire 25 Ashwood Care Centre 78 Ferfoot Care Home 59 Caring Hands (Wiltshire) 59 Autonomy Care Ltd 23 Firlawn Nursing Home 78 Carons Care Line 25 Avon Court Care Home 65 Firs Care Home, The 59 Castle View Nursing Home 71 Avonmead Care Home 78 First City Nursing Services Ltd Cathedral Gate Domiciliary Chippenham 25 B Care Services 25 Salisbury 25 Cedars, The 71 Bailey Care Services Swindon 25 (Melksham) 23 Celtic Care Services Ltd 25 Forestview 59 Bailey Care Services Cepen Lodge 59 Forget Me Not Care Ltd 25 (Trowbridge) 23 Chantry Court 25 Fountain Place Nursing Home 78

Visit www.carechoices.co.uk for further assistance with your search for care 79 Index continued Advertisers are in bold

Four Hills Care Ltd 25 Independent Living Market Lavington Solutions Ltd 27 Care Home 78 G Innovations Wiltshire Ltd Marlborough Lodge 61 Gables, The 61 – 10 The Crescent 61 Mavern House Nursing Home 78 Glanmor 61 Innovations Wiltshire Ltd Mayfield Residential Care Home 75 – 20 Stratton Road 61 Glenside Hospital for Neuro Meadow Lodge 61 Innovations Wiltshire Ltd Rehabilitation, The 71 Mead, The 69 – 27 Stratton Road 61 Glenside Salisbury 71 Mears Help to Live at Home Goatacre Manor Care Centre 65 Innovations Wiltshire Ltd Wiltshire 23 – Granham Hill Offices 27 Goldenley Care Home 61 Mencap – Trowbridge 27 Inwood House 67 Gracewell of Salisbury 71 Merlin Court 65 Grange Court 73 K Merlin’s Barrow 61 Greathouse – Care Home with MiHomecare – Wiltshire 27 Nursing Physical Disabilities 65 Keepence Homes 61 Milford House 71 Greengates 75 Keiron Starns Care Agency 27 Milford Manor Care Home 69 Greenway Park, 13 61 Kimberly House Nursing Home 71 Miranda House 65 H Kingsley Road 61 My Little Angels 27 Harnham Croft Kingston House 61 Care Home 71 N Newton House 71 Haven, The 75 L Newtown, 65a 75 Hawthorne Grove, 39 75 Laurieston House 61 Nurse Plus and Carer Plus Hays House Nursing Home 71 Lavender House & (UK) Ltd 27 Hayward Care Centre 78 Primrose Lodge 75 Henford House 78 Laverstock Care Centre 71 O Herbert House 67 Lifeline Homecare 27 Old Dairy, The 75 HF Trust – Wiltshire DCA 25 Lifeways Community Care 27 Old Parsonage, The 78 Highfield Residential Home 61 Lilacs, The 61 Old Rectory, The 75 High Street, 10 75 Limetree 71 Old Vicarage 71 Hillcrest House Care Home 75 Link Homecare 27 Old Vicarage Care Home, The 61 Hill House Care Home 61 Little Manor Nursing Home 71 Old Vicarage, The 75 Holly Lodge 65 Longbridge Deverill House 75 Ordinary Life Project Association Longbridge Deverill Holmhurst 67 – 12 Addington Close 75 Nursing Home 78 Holmwood Care Home 67 Ordinary Life Project Association Luma Care Ltd 69 Home Instead Senior Care – 15 Mossmead 63 Bath and West Wilts 25 Ordinary Life Project Association Hulse Road 67 M – 17 Berryfield Road 75 Magnaset Ltd T/A Care Choice 27 Hunters Moon 61 Ordinary Life Project Association Malmesbury Road, 79 61 – 18 Boundary Road 61 I Maltings, The 61 Ordinary Life Project Association ILP Residential 75 Maristow Nursing Home 71 – 19 Berryfield Road 75

80 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Index continued Advertisers are in bold

Ordinary Life Project Association Purity Care 27 Studley Bethesda Home 63 – 10 Brampton Court 75 Support Carers 29 Ordinary Life Project Association Q Surecare Services (Wessex) 29 – 3 Mallard Close 75 Quarrydene 63 Sutton Veny House 78 Ordinary Life Project Association – 5 St Margaret’s Gardens 75 R T Ordinary Life Project Association Rangeford Care – There4U (Salisbury) 29 – 56 Sycamore Grove 75 Wadswick Green 27 Totally Living Care 29 Ordinary Life Project Association Ravenscroft 78 – 67a St George’s Road 75 Tower House Residential Home 69 Reach Supported Living Ltd – Tower View Residential Home 69 OSJCT Athelstan House 65 Salisbury 27 OSJCT Avonbourne Trowbridge Oaks Reach Supported Living Ltd – Care Centre 71 Care Home 78 Trowbridge 27 OSJCT Bartlett House 69 Trust Homecare Services 29 Romney House 77 OSJCT Bemerton Lodge 69 Tullyboy 63 Rowde 77 OSJCT Brookside 77 Turning Point – Avondale 69 RV Care Ltd (Somerset) 27 OSJCT Buckland Court 69 Turning Point – Hollygrove 69 OSJCT Cedars, The 63 S Turning Point – Wiltshire 29 OSJCT Coombe End Court 63 Safe Care 29 Tydemans Homecare 29 OSJCT Fives Court 69 Sandmar 77 OSJCT Florence Court 27 Sarsen House 63 U United Response OSJCT Hungerford House 63 Saxon Care Solutions Ltd 29 OSJCT Marden Court 63 – 1 Arundel Close 63 Self Unlimited – 45 Horsebrook 63 OSJCT Ridgeway House 63 United Response Sense – 6 Lilac Grove 75 OSJCT Seymour House 63 – 2 William Street 63 Shaftesbury Court United Response OSJCT Stratford Court 69 (Manor Close) 29, 77 – 27 Brockleaze 63 OSJCT Watersmead 77 Shalom 63 United Response OSJCT Willowcroft 69 Sharon and Glen Arnott – – 74 Oaklands 63 Oxleycare Ltd 27 Beamont Way, 32 69 United Response DCA Sheldon Lodge 63 – Wiltshire 29 P Somerset Care Community PA Care Agency 27 Services (Wiltshire) 23 V Park Street, 82 77 Spire Homecare Ltd 29 Voyage (DCA) Wiltshire 29 Peel House 77 Springfield Court Care Centre 65 Peercare 27 Springhead, 1 77 W Pennings View 69 Stainsbridge House 63 Warrington Lodge 63 Phoenix House 77 Starbrook 77 Wellhead Lane 77 Pilgrim Homes – Leonora Home 63 Staverton House 77 Wessex Care PrimeCare (Salisbury) 27 St Patrick’s House 69 Community Services 29 Princess Homecare 27 Stratford Lodge 69 Westbury Care Home, The 78 Priory Care Home, The 63 Stratton Road, 1 63 Westbury Court 78

Visit www.carechoices.co.uk for further assistance with your search for care 81 Index continued Advertisers are in bold

Westbury Lodge 77 Willow House 69 Wingfield, The 78 West Farm House 63 Willow House DCA 29 Woodfalls Care Home 69 Whistley Dene 77 Willow View 77 Woodstock House 69 White Horse Care Trust Willows, The 77 Wren House Residence for – 5 Elcot Close 65 Wilton Road 69 the Retired and Elderly – White Horse Care Trust Wiltshire Care at Home Service 29 Warminster 77 – 89 Pavenhill 65 Wiltshire Council Relief Bank 29 Wylye House 69 White Horse Care Trust Wiltshire Heights – 92 Wilcot Road 65 Care Home 78 Y White Lodge 65 Wingfield Road 77 YourLife (Chippenham) 29

Other advertisers

Abbey House 34 Celtic Care Loga Care 24 AbiCare (Swindon) 20 (Swindon) Inside front cover Maria Mallaband Care Group 64 AMS Care Inside back cover Church View 36 Medequip 16 Ashbury Lodge 36 Cleeve Care Group 4 Milestones Trust 34 Audley Care 10 Coate Water Care 36 Old Mill Outside back cover Avery Healthcare 40 Country Care Homes 3 Orders of St Avonpark Care Home 38 Downs View 36 John Care Trust, The 58 Barchester 72 Equality Care Ltd 74 Porthaven Care Homes 72 Brighterkind 68 Four Seasons Health Care 60 Retirement Villages 38 Bupa 60 Greensleeves Homes Trust 60 Right At Home 28 Care Choices 31, 40, 78 Kingsmead Care Home 60 Salisbury Christian Care Homes Care Select 38, 49, 64, 70 Ladymead Care Home 60 for ther Elderly 66 Caring Homes 62 Lifeline Homecare (Somerset) 26 Warrington Homes Ltd, The 62 Castle Care Wessex 42 Live in 24 Care at Home 4 Way Ahead Care 31

Care Choices Limited has taken every care to ensure that the information contained in this Guide is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Guide. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-911437-10-9 Printed in England. Ref. No: 4001/Wiltshire8/1016. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Wiltshire Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Regional Team Supervisor: Vanessa Ryder. Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Kahn. Sales Executive: Kara Morrallee. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Marketing Adminstrator: Leah Callaghan-Fowler.

82 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Bassett House care home Caring for our elderly

Bassett House is a luxury care home providing accommodation for frail older people together with a specialist unit for older people with dementia. We are committed to achieving the highest standards of care for your loved ones, as we understand their needs for choice, dignity, independence and quality of life.

We think of ourselves as a “Second family” for all our Residents as we share a common interest in providing the special attention and care that only a family can give.

We are there to share our Residents’ joys and accomplishments and to offer that extra encouragement during diffi cult times. We know the importance of a kind word, a gentle touch and the warmth of a smile. We match the love and concern with our skills and compassion.

Bassett House is a home for sixty three older people. It is set off the main road amid landscaped gardens.

If you would like more information about the services we provide, would like to arrange a visit to the home or just want advice about your individual circumstances please contact the Home Manager, on 01793 855415 or our head offi ce on020 8861 6000 or by email at: [email protected] or [email protected]

Cloatley Crescent, Off Station Road, Royal Wootton Bassett, Wiltshire SN4 7FJ Making later life care easy

For you and your family Old Mill are Chartered Financial Planners with a specialist Later Life Team. Whether for yourself, your parents or another loved one, we can help with advice and guidance on planning and paying for care.

For a free no obligation consultation, please phone Chris Tweedie on 01225 701217 or email [email protected]