TIPS & INFORMATION HEARING DISABILITIES G U I D E F O R Cut the wait time in 3 easy steps: Magical Perks & Rewards Readmission Policy If you leave the Park Hosts with basic abilities in Sign Language can be identified with the appropriate language pin on their nametag. Special Considerations The Walt Disney World® Resort and plan to return today, you must present GUESTS WITH SAFETY: Please abide by all safety warnings Physical considerations on ® ® Sign Language Interpretation Sign Language schedules are available at Guest Relations that list and notices. designated attractions: accepts Visa , MasterCard , ® Look for this symbol your valid ticket or Resort ID with ticket specific interpreted show times and locations. The Walt Disney World Resort provides Sign Language American Express®, Discover®, Diners Club® on the map to locate 3 Supervise children at all times. WARNING! For safety, you should be entitlement and utilize the Ticket Tag system. interpretation for our Guests at specific live Theme Park shows on a rotating basis as follows: DISABILITIES Disney’s FASTPASS 2 ® 1 in good health and free from high blood and JCB . attractions. For your safety while on Travel Tips Should your vehicle become ™ You’ll receive a Come back during pressure, heart, back and/or neck problems, Guest Relations Located near the Main Disney's Hollywood Studios – Sundays, Wednesdays Tip: Look on the bottom Each member attractions, remain seated with disabled during your visit, complimentary ® FASTPASS ticket your return time motion sickness, or other conditions that could Entrance. Headquarters for services for Magic Kingdom Park – Mondays, Thursdays of your current FASTPASS of your party hands, arms, feet and legs inside be aggravated by this adventure. Expectant towing is provided by AAA during Park hours. ® ticket to find out when you with a return time and hop on the the vehicle. Supervise children. international Guests, ticket upgrades, Epcot – Tuesdays, Fridays inserts his or her mothers should not ride. ® can get one for another so you can go play attraction with little Kennels For information on kennels, check Disney’s Animal Kingdom Theme Park – Saturdays Park ticket into the dining assistance, separated Guest attraction. in the Park instead or no waiting. with Guest Relations. FASTPASS kiosk. assistance, and information on services For future visits, you should request confirmation of our interpreted performance schedule a minimum of waiting in line. Courtesy We work hard to offer a comfortable, safe and enjoyable experience for all our Guests. for Guests with disabilities. of 7 days in advance by calling Walt Disney World® Resort Information at (407) 824-4321 [voice] or Please assist us by showing common courtesy to fellow Park Guests. Please be respectful of others. Guests with any mobility- or queue-related assistance Do not use profanity or engage in unsafe, illegal or offensive behavior. Proper attire, Lost & Found Located at Guest Relations. (407) 827-5141 [TTY]. You will be contacted prior to your visit with an appropriate show schedule including shoes and shirts, must be worn at all times. that lists the names, dates, and times of our interpreted performances. needs are encouraged to use the Package Pickup Located next to Oscar’s Disney’s FASTPASS® option wherever possible. Super Service. Your package may be picked Sign Language interpretation can also be requested for other special events and shows, with a minimum of 14 days advance notice. These requests can be made by calling Walt Disney World® up three hours after purchase as you exit the © Park or delivered to your Walt Disney World ® Resort Information at (407) 824-4321 [voice] or (407) 827-5141 [TTY]. You will be contacted prior to your visit to verify arrangements. ADDITIONAL INFORMATION Resort hotel. WHERE ACTION TAKES CENTER STAGE Assistive Listening Utilizes Disney’s Handheld Device to amplify sound through headphones or Resorts/Special Reservations Walt Disney World® Resorts offer special equipment and facilities ESPN Wide World of Sports® Complex Accessibility information and assistance is available induction loop at specific attractions. Devices are recommended for Guests with mild to moderate for Guests with disabilities. Features vary depending upon your selected Resort. Accommodations at the Sports Information Booth near the entrance at ESPN Wide World of Sports® Complex. MOBILITY DISABILITIES hearing loss. Available at Guest Relations and requires a $25 refundable deposit (must return item for Guests with disabilities may include: wheelchairs, wheelchair accessible bathrooms, bed Information about upcoming sporting events is available at www.disneyworldsports.com or by on the same day for refund). accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific calling (407) 828-3267. Please feel free to contact a host regarding accessibility prior to boarding a particular attraction. Reflective Captioning Available at many theater-type attractions, utilizing an LED display to to individual Resorts, please call Walt Disney World® Resort Special Reservations at (407) 939-7807 Certain attractions require Guests to transfer from their wheelchairs to a ride system either by [voice] or (407) 939-7670 [TTY]. Recreation and Activities A variety of recreational opportunities exist for Guests with disabilities ® project desired captions onto an acrylic panel positioned in front of you. Contact a host at the themselves or with the assistance of a member of their party. Walt Disney World Resort hosts attraction to use this system. Not all portions of an attraction may be captioned. at the Walt Disney World® Resort. Accessibility will vary depending on the type and location of the are not permitted to physically lift Guests in transferring from their wheelchairs. At attractions Water Parks Information about water park accessibility and accommodations for Guests with activity. For specific information and service options, please contact a host at the location. equipped with wheelchair access vehicles, please follow Cast Member instructions when boarding Handheld Captioning Utilizes Disney’s Handheld Device to display text in locations such as disabilities is available at the Guest Services locations at Disney’s Typhoon Lagoon and Disney’s or disembarking. moving attractions. Available at Guest Relations and requires a $25 refundable deposit (must return Blizzard Beach. item on the same day for refund). Not all portions of an attraction may be captioned. Golf Single-rider, adaptive golf carts and clubhouse accommodations are available for Guests with Wheelchairs You may bring your own wheelchair or rent one at any of the four Parks. Wheelchair disabilities at all Walt Disney World® Resort Golf courses. For additional information and tee times, Video Captioning Caption-ready monitors are designated with a “CC” symbol and can only Downtown Disney Information about facilities and services, including wheelchair and ECV rentals are available on a first-come, first-served basis. Rental wheelchairs may not be transferred ® please call (407) WDW-GOLF [voice] or (407) 939-7670 [TTY]. be activated by remote control. Video Captioning activation is also incorporated into Disney’s rentals, available at Guest Relations locations at Downtown Disney Marketplace and from Park to Park. ® Handheld Device which requires a $25 refundable deposit (must return item on the same day for Downtown Disney West Side. Wheelchair Rentals refund). Not all portions of an attraction may be captioned. • Oscar’s Super Service inside the Main Entrance Written Aids Guest Assistance Packets containing dialogue, narrations, flashlights, and pen and Wheelchair Replacement Locations paper are available at or near the performance areas or entrances for most shows and attractions. ACCESSIBILITY AND MOBILITY INFORMATION • Tatooine Traders Contact a host at the attraction for assistance. • The Writer’s Stop Accessible Parking Designated parking areas for Guests with disabilities are available throughout Viewing Areas Parade routes and some show areas have designated viewing areas for Guests Telephones Pay phones equipped with Text Typewriters (TTYs) are available at designated the Walt Disney World® Resort. A valid disability-parking permit is required. with disabilities. These areas are provided for Guest comfort and are filled on a first-come, first- Electric Convenience Vehicles (ECVs) A limited number are available on a first-come, first- locations throughout Disney's Hollywood Studios™. served basis. Plan to arrive early, as space is limited. Be advised that most areas along our parade served basis at the Oscar’s Super Service Shop. Guests must be 18 years of age or older to rent Theme Park Parking (standard parking rates apply) If you have the ability to walk short distances routes are accessible to Guests with disabilities. Due to Guest demand, viewing spaces cannot be ECVs, and quantities are limited. NO RESERVATIONS ACCEPTED. ECVs are available on a same-day and step up onto the courtesy trams, you should park in the main parking lot. The courtesy tram will reserved or guaranteed. Parties larger than six may be asked to separate and reunite afterwards. basis and may only be used in the Park where they are rented. Your ECV will be held if you wish to transport you to the Entrance Complex. leave and return to the same Park. Dining Most dining locations are accessible to Guests with disabilities. Hosts are available to assist SERVICE ANIMALS Parking for Guests with mobility disabilities, or who are traveling with personal wheelchairs, is you when necessary. Park Hopping Guidelines for Rental Wheelchairs and ECVs If you are planning to visit available adjacent to the Entrance Complex. There is no tram service from this parking area. ™ more than one Park on the same day, you should retain your wheelchair deposit ticket from the Trained service animals are welcome in most locations throughout Disney's Hollywood Studios . Inquire at the Auto Plaza for directions and parking options. Some counter-service locations have narrow queues formed by railings that may be difficult for Guests using wheelchairs. At these locations, we suggest that a member of your party order and first park you visit. This will enable you to obtain a replacement wheelchair or ECV the same day, Guests with service animals should follow the same attractions entrance procedures as described Courtesy Wheelchairs Complimentary wheelchairs are available for Guests with limited mobility transport the food, or contact a host for assistance. if available, at the next Park with no additional charge. Wheelchairs or ECVs may not be available for Guests using wheelchairs. Due to the nature of some attractions, service animals may not be permitted to ride. In those instances, a member of your party must remain with the animal. to travel to and from the accessible parking lot and the nearest wheelchair rental location. These at the second Park. Special Dietary Requests All full-service food locations throughout the Walt Disney World® Resort Service Animal Restrictions Due to the nature of the experience, service animals are not wheelchairs can be easily identified by their blue seats, backrests and blue flags. Courtesy can accommodate most special dietary requests with advanced notice. Contact (407) 939-3463 [voice], permitted on the following attractions: wheelchairs are not permitted for use inside the Theme Parks. (407) 939-7670 [TTY] or visit any Guest Relations location for additional information. • Star Tours ® Restrooms Most restrooms throughout the Walt Disney World Resort have facilities designed for ® VISUAL DISABILITIES ® Transportation Many of the transportation systems at the Walt Disney World Resort are accessible • Rock ‘n’ Roller Coaster Starring Aerosmith access by Guests using wheelchairs. Companion-assisted restroom facilities are also available. • “The Twilight Zone Tower of Terror™” to Guests with disabilities. Braille Guides Available at Guest Relations and requires a $25 refundable deposit (must return item on the same day for refund). Due to the nature of the experience, Guests with service animals should check with a host for Auxiliary Entrance Limitations Some attractions have auxiliary entrances for Guests with All bus routes are serviced by buses which can accommodate various types of wheelchairs and ECVs. attraction and boarding information at the following attractions: disabilities. These are intended to offer Guests in wheelchairs or with service animals a more The standard lift size is 32” x 48”. The wheelchair or ECV must fit the lift without being forced and Audio Guides Gives you a sense of direction and a brief description of the attractions. Audio Guides • The Great Movie Ride convenient entrance to the attraction. Auxiliary entrances are not intended to bypass waiting lines. be securely fastened in the restraints. We recommend that Guests using ECVs transfer to a bus seat are available at Guest Relations and require a $25 refundable deposit (must return item on the same • Toy Story Midway Mania!™ Guests with disabilities and up to five members of their party may enter through these entrances. while onboard. day for refund). The rest of the party should use the main entrance. Designated “Break” Areas for Service Animals Contact a host near the following backstage Watercraft access varies depending on the type of watercraft and the existing water levels and Stationary Braille Maps Use large print with a clear Braille overlay and some additional raised areas for directions and assistance: Stamina or Endurance Concerns If you are concerned that you do not have the stamina to wait conditions. Please contact a host for information. graphics to highlight key landmarks and attractions. Located near the Guest Relations Lobby and near • Main Entrance in our queues, we strongly suggest you consider using a wheelchair or ECV, as the distance between the Tip Board at the intersection of Hollywood Boulevard and Sunset Boulevard. • Behind the gate next to Star Tours You may access the Monorail system by proceeding up the entrance ramps, or using the elevators our attractions is much greater than the length of our queues. ® • To the left of the Courthouse (Tri-City Square) This guide provides an overview of services and facilities provided at Epcot , Disney’s Grand Floridian Resort & Spa, Disney’s Polynesian Resort, and Disney’s Audio Description Utilizes Disney’s Handheld Device to provide supplemental audio information • Behind the gate near Toy Story Midway Mania!™ Contemporary Resort. and narration for Guests with visual disabilities at specific attractions as well as outdoor locations • Near the restrooms at Animation Courtyard available for Guests with disabilities who are via an interactive audio menu. Devices are available at Guest Relations and require a $25 refundable • Behind Theater of the Stars visiting Disney's Hollywood Studios™. deposit (must return item on same day for refund).

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Guest Amenities Restrooms Hollywood Boulevard Streets of America continued Companion Restrooms ATTRACTION For Character Greeting, First Aid Presented by 8 Lights, Motors, Action!™ Extreme Stunt Show Dining, Show and Attraction Times, Florida Hospital The Great Movie Ride Travel through classic film See how big-time vehicle stunts are done for blockbuster Hollywood Block Party Bash Guest Relations 1 scenes and Hollywood moments. Continuous 22-minute tours. action films. 33-minute shows with limited capacity. Presented by pick up a TIMES GUIDE. Mobility Access: Enter through standard queue. A host will provide Brawny ®. Mobility Access: Obtain a FASTPASS® OR use Stand-By Play, party and dance in a ATMs Presented by CHASE ® E direction in the pre-show area. queue. If FASTPASS is not available, enter through standard queue. wildly interactive street party. AAutomatedED External AED Ask About Defibrillators DINING 9 Studio Backlot Tour Inspired by some of your favorite Disney●Pixar films. 8 Auditions Today! L D $$ A walking/tram tour of movie-making magic. Continuous 35-minute tours. AED Designated smoking area A The Hollywood Brown Derby Steak, seafood, chicken, H Character Greetings See TIMES GUIDE. the famous Brown Derby Cobb salad, desserts. Mobility Access: Enter through standard queue and stay to the RIGHT. Hollywood Boulevard Party Zone AED Baby Care Center‘ DINING H Echo Lake Party Zone TTY Locker rentals E c h o L a k e G Pizza Planet Arcade L D $ Pizza, salads. See parade route on map. 9 10 Kodak® “PictureSpot” ATTRACTIONS H Mama Melrose’s Ristorante Italiano L D $$ Environmentality Please look for the Brick-oven pizza, pasta, chicken, seafood and steak. recycling containers throughout the Park, and Disney Vacation Club The American Idol Experience AED 2 I join us in our commitment to the environment. Information Center Experience the thrill as if really at the TV show! Mobility Access: I Studio Catering Co. L D $ Sandwiches, wraps, salads. H EVERY LITTLE BIT MAKES A BIG DIFFERENCE Enter through standard queue. Pixar Pin Trading location 6 7 11 12 G L Place Entertainment and attraction availability Stroller and Audition and Perform – Audition to perform live on stage! subject to change without notice. Wheelchair rentals Commissary Lane ©Disney 8340411/ADMIN1253 0810 Mickey ® Watch, Cheer and Vote – Rock a seat in the audience and 1 Printed on recycled paper. Disney’s FASTPASS vote for your favorite singer. See TIMES GUIDE for show times. DINING G Avenue Subject to availability J K Guests 14 or older inside Disney’s Hollywood Studios™ may audition subject to J Sci-Fi Dine-In Theater Restaurant L D $$ Lunch: Streets of America 13 Attractions Info AED requirements in FAQs available at the attraction audition entrance (also available Burgers, sandwiches, seafood. Dinner: Pastas, steaks, chicken, seafood. AED Single Rider Queue at disneyworld.com/idol). Auditioning early in the day is encouraged as available Commissary Lane Parade Route onstage singing roles will decrease with casting of each show. American Idol ® is K ABC Commissary L D $ a registered trademark of 19 TV Ltd. and FremantleMedia North America, Inc. 5 AED Animation Cheeseburgers, fish & chips, chicken sandwiches, Asian salad. AED3 2 Courtyard May be frightening for Sounds Dangerous–Starring Drew Carey A 14 children 3 Enjoy this wacky audio show. Some moments in complete darkness. Pixar Place T 15 Physical considerations Continuous 12-minute shows. Operates seasonally. Mobility Access: See reverse side Enter through standard queue. ATTRACTIONS M Minimum height D requirement ™ Toy Story Midway Mania! E F 17 Rider switch available 4 Indiana Jones Epic Stunt Spectacular! 10 Join your favorite "Toy Story" characters in a 4-D midway-style Echo Lake E 30-minute live show featuring edge-of-your-seat stunts and ® AED Audio Description adventure. ©Disney/Lucasfilm Ltd. Mobility Access: Obtain a FASTPASS® game-playing adventure. Mobility Access: Obtain a FASTPASS OR use Devices at Guest Relations ® 4 N O OR see a host for options. If FASTPASS® is not available, enter through Stand-By queue. If FASTPASS is not available, enter through standard AED P Sign Language on Sun standard queue. queue. Toy Story Midway Mania! is inspired by Disney•Pixar's "Toy Story" films. T B AED & Wed at specific time. AED ™ C Sunset Boulevard Schedule available at 5 Star Tours Thrilling Star Wars DINING Tip Boards Guest Relations. flight simulator. Height requirement 40˝/102cm. ©Disney/Lucasfilm Ltd. Hey Howdy Hey Take Away S $ Frozen carbonated beverages, Tips and Show Times Q ® L Handheld Captioning Mobility Access: Obtain a FASTPASS OR see a host for options. If ice cream, soda, water and chips. Boulevard Hollywood Devices at Guest Relations FASTPASS® is not available, enter through standard queue. Transfer AED Video Captioning Access Seat available. Contact a host for additional information. Mickey Avenue Devices at Guest Relations Reflective Captioning DINING Sunset Boulevard AED B Hollywood & Vine D $$ Casual family buffet. American cooking. ATTRACTIONS Assistive Listening Journey Into Narnia: Prince Caspian ATTRACTIONS ND Devices at Guest Relations Play 'N Dine at Hollywood & Vine CB CL $$ 11 Fantasmic! ENTRANCE 16 B Meet Prince Caspian and experience your very own journey into Narnia! Beauty and the Beast—Live on Stage 19 Nighttime spectacular with lasers, lights, May remain in Join the Playhouse Disney characters for a family buffet featuring Continuous 15-minute walking tours. ©Disney/Walden 16 18 wheelchair/ECV on-stage American cooking. Live, musical Broadway-style dancing fountains and special effects. 25-minute show. 30-minute shows. Mobility Access: Enter show with limited capacity. Seating for the first Must transfer from Walt Disney: One Man’s Dream wheelchair/ECV C 50’s Prime Time Cafe L D $$ Pot roast, meat loaf, 12 A walking tour of Walt's life. Continuous self-guided tour with a through standard queue. show starts 90 minutes prior. Presented on select ® fried chicken, sandwiches. Hosted by Coca-Cola . 15-minute film. Mobility Access: Enter through standard queue. ® evenings. Mobility Access: Enter through Must transfer to Rock ’n’ Roller Coaster Starring Aerosmith standard wheelchair 17 AED standard queue and stay to the RIGHT. D Min and Bill's Dockside Diner L D $ Sandwiches, beverages. A “road trip” with twists, D I S N E Y R E S O R T B U S turns and loops through Tinseltown. Height requirement Must transfer to standard E Backlot Express L D $ Burgers, hot dogs, salads, grilled Animation Courtyard DINING FACILITY wheelchair, and then to vegetable sandwiches, grilled turkey sandwiches, chicken breast 48˝/122cm. Presented by Hanes® Mobility Access: Obtain ride vehicle ® ® Starring Rolls Cafe B L $ AED nuggets. Hosted by Coca-Cola®. ATTRACTIONS a FASTPASS OR use Stand-By queue. If FASTPASS is M Dining not available, enter through standard queue.Transfer Pastries, sandwiches, coffee. F Oasis Canteen S $ Funnel cakes, soft serve ice cream, beverages. Voyage of The Little Mermaid R Table-service 13 Musical theater. 17-minute shows. Mobility Access: Obtain a Access Vehicle and Transfer Practice Vehicle available. N Toluca Legs Turkey Co. S $ Advance reservations ® ® Contact a host for additional information. strongly recommended. FASTPASS OR see a host for options. If FASTPASS is not available, Smoked turkey legs. Call 407-WDW-DINE (939-3463) Streets of America enter through standard queue. The Twilight Zone Tower of Terror™ Rosie’s All-American Cafe L D $ 18 AED O PRICING PER PERSON: Drop 13 stories, at random, Chicken breast nuggets, burgers, 19 ATTRACTIONS The Magic of Disney Animation D I S N E Y $ = $14.99 and under 1 4 Learn to draw one of your favorite Disney Characters in the Animation into another dimension. Height requirement 40”/102cm. vegetarian burgers. R E S O R T B O A T ★ ® FACILITY $$ = $15–$35.99 Muppet Vision 3-D Hilarious 3-D film, Academy. Continuous 15-minute experiences. Mobility Access: Enter The Twilight Zone is a registered trademark of CBS, Inc. and is L D $ Pizzas, 6 ™ P Catalina Eddie’s $$$ = $36–$59.99 starring The Muppets . Continuous 25-minute shows. Presented by through standard queue. used with permission pursuant to a license from CBS, Inc. Caesar salads, deli sandwiches. Kodak ®. TM & ©2009 Muppets Holding Company, LLC. Mobility Access: Mobility Access: Obtain a FASTPASS® OR see a host W A L K W A Y B Breakfast L Lunch ® T O E P C O T ® Enter through standard queue. Playhouse Disney—Live on Stage! for options. If FASTPASS is not available, enter through Q Fairfax Fare B L D $ D Dinner S Snack 15 Interactive show featuring Playhouse Disney pals from Mickey Mouse Smoked specialties, hot dogs, salads. RESORTS standard queue. CB Character Breakfast Honey, I Shrunk the Kids Movie Set Adventure Clubhouse, Little Einsteins™ and more! Carpeted floor seating only. 7 Fun-filled, larger-than-life playground. Mobility Access: Enter For Theater Presentations For all of our theater venues, please ensure your entire party is together prior to entering the CL Character Lunch 22-minute shows. ©The Baby Einstein Company, LLC. Mobility Access: facility. Be sure to arrive early—all theater shows have limited capacity and may fill up before show time. Outdoor shows through standard queue. Enter through standard queue. are subject to cancellations due to inclement weather.

DHS Disability Guide AUGUST 2010.indd 2 8/9/10 12:20 PM