Mobility Visual Hearing Tips & Information Accessibility & Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Merchandise Package Courtesy Wheelchairs Complimentary Accessible Transportation Following are WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations, located in Delivery and Pickup wheelchairs are available for travel to and from the options available for Guests in wheelchairs Available for Rent (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. Device to amplify sound through headphones or induction City Hall for: Instead of carrying your purchases all day, accessible parking lot and the nearest wheelchair or ECVs: or Deposit Available on a first-come, first-served basis and may Portable Tactile Maps Provides a tactile neck loop at specific attractions. • Questions and Concerns have them delivered to the Main Street not be transferred from Park to Park. Chamber of Commerce near the Park rental location. These courtesy blue wheelchairs are representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades not permitted for use inside the Theme Parks. • Watercraft access varies • Separated Guest Assistance entrance and pick them up as you exit the depending on the type of watercraft Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Lost and Found Park. Please allow three hours for delivery If you plan to visit more than one Park on the same Presented in a booklet format. to the front of the Park. If you prefer, have Companion Restrooms Companion-assisted and existing condition. Video Captioning Caption-ready monitors designated • Services for Guests restroom facilities are available in addition to day, retain your deposit ticket from the first Park. You Audio Description Utilizes your purchases delivered directly to your Disney Buses can accommodate various Disney’s Handheld with a “CC” symbol can be activated by remote control built with Disabilities Resort hotel. See a Merchandise Cast Member facilities designed for access by Guests with • will be able to obtain a replacement wheelchair or Device to provide supplemental audio information into Disney’s Handheld Device. for more details. types of wheelchairs and ECVs. ECV the same day, if available, at the next Park at no mobility disabilities. These restrooms are located at: The standard lift size is 30” x 48”. and narration at specific attractions and outdoor ® ® additional charge. Dining • Pirates of the Caribbean , Adventureland The wheelchair or ECV must fit the locations via an interactive audio menu. Amenities available for $25 refundable deposit. Services for International Guests are Splash Mountain®, Frontierland® Dining Reservations • lift without being forced and be Amenities available for $25 refundable deposit. available at Guest Relations. ® ® Table-Service restaurants book quickly, • Near “it’s a small world” , Fantasyland securely fastened in the restraints. Los Servicios para huéspedes so please make reservations at • Near Pinocchio Village Haus, Fantasyland We recommend that Guests using Rental Locations • Mickey’s Gift Station at the Transportation and Guest Relations See map inside for location. Guest Relations See map inside for location. internacionales están disponibles en la oficina www.disneyworld.com/dine, by calling • Next to Gaston’s Tavern, Fantasyland ECVs transfer to a Bus seat while Ticket Center (limited quantities and no ECVs) de Guest Relations. 407-WDW-DINE (939-3463), or by visiting any Guest Relations location. Reservations must • Near Casey Jr. Splash ‘N’ Soak Station, onboard. • Wheelchair Rental Shop inside the Main Entrance Des services pour les visiteurs Fantasyland be canceled at least one day prior or a per Monorail system can be accessed internationaux sont disponibles au person cancellation charge may be incurred • Space Mountain®, Tomorrowland ® • Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type by elevators and/or ramps, at ® Guest Relations. (charge varies by location). Amenities and • Castle Couture in Fantasyland Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions Auxiliary Entrance Limitations Some attractions Transportation and Ticket Center, Serviços para visitantes internacionais estão Magic Kingdom Park, Epcot, Services for use • Frontier Trading Post landmarks and attractions. Located in the Guest onto a panel positioned in front of you. See a Cast Member Mickey Check have auxiliary entrances for Guests in wheelchairs ® disponíveis no Guest Relations. Disney’s Grand Floridian Resort & at the Park • Buzz Lightyear’s Space Ranger Spin Photos Relations Lobby and near the Guest Information at the attraction for assistance. Look for the Mickey Check on menus or with service animals. These entrances are not ® ® Board on Main Street, U.S.A. Dienste für internationale Gäste sind bei der throughout the Walt Disney World Resort intended to bypass waiting lines. Guests with Spa, Disney’s Polynesian Village Companion Restrooms Written Aids Packets containing dialogue, narrations, Gästebetreuung erhältlich. for kids’ meals and other items that meet Resort and Disney’s Contemporary flashlights, pen and paper are available at or near performance Disney Nutrition Guidelines. For more disabilities and up to five members of their party See map inside for locations indicated with ゲストリレーションにて世界各国からの information, please visit www.disneymickey- may enter through these entrances. The rest of the Resort. areas or entrances for most shows and attractions. ゲストの皆様向けのサービスをご案内し check.com. For special dietary needs, please party should use the standard queue. Dining and Shopping Locations ております。 see a restaurant manager or chef. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Viewing Areas P Parade routes and some Some counter-service and merchandise Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Payment Options Shopping show areas have designated viewing areas for locations have narrow queues formed by basis at the rental locations. also obtain information, including parade and show Throughout Magic Kingdom® Park, Walt Disney World Resort accepts Sign Language Interpretation Available at Magic ® Guests with disabilities. These areas are filled on a railings that may be difficult for Guests times and details about restaurant menus, by calling you’ll find unique shopping experiences from Disney Visa Cards, Disney Must be 18 years of age or older to rent ECVs. Kingdom® Park on Mondays and Thursdays. Schedules are ® using wheelchairs. At these locations, we 407-827-7935. apparel and toys, to embroidered Mickey Ear Rewards Redemption Card, first-come, first-served basis. Plan to arrive early, as available at Guest Relations that list specific interpreted hats, to Cinderella Castle and Monorail play Disney Gift Card, Visa®, MasterCard®, space is limited. Viewing spaces cannot be reserved suggest that a member of your party order RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® ® ® show times for all Walt Disney World Theme Parks. sets, you can always remember the magic. Discover , American Express , Diners Club , or guaranteed. Parties larger than six may be asked and transport the food, or contact a Cast Available on a same-day basis and may only be JCB®, traveler’s checks, cash and Disney Dollars. to separate and reunite afterwards. Member for assistance. used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted will be held if you wish to leave and return to the performance schedule OR to request interpretation for other Park Rules same Park. special events and shows, call a minimum of 14 days in To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with ® advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. Park rules, signs and instructions including: • All bags are subject to inspection prior to admission. Beyond Magic Kingdom Park Safety in the Park Mobility Scooters/ECVs • Proper attire is required. Please keep your speed to the walking speed of • Smoking is allowed only in designated areas. Resorts/Special Reservations Disney Resort hotels offer special equipment and those around you. Service Animals • Weapons are strictly prohibited. facilities for Guests with disabilities. For information specific to individual Resorts, please call Additional details and a complete listing of Park rules are available at Guest Relations or Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. Adjust and lower speed while maneuvering through Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. www.DisneyWorld.com/ParkRules. enclosed spaces like restrooms, merchandise and Cast Members are not able to take control of the service animal. Guests with service animals should follow the same Accessibility information and accommodations for the following