Mobility Visual Hearing Tips & Information Accessibility & Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Merchandise Package Courtesy Wheelchairs Complimentary Accessible Transportation Following WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Please visit Guest Relations, located in Delivery and Pickup Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and from the options are available for Guests in Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction City Hall for: Instead of carrying your purchases all day, accessible parking lot and the nearest wheelchair wheelchairs or ECVs: on a first-come, first-served basis and may not be or Deposit Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. • Questions and Concerns have them delivered to the Main Street rental location. These courtesy blue wheelchairs are transferred from Park to Park. Watercraft access varies depending on the Device to provide supplemental audio information Handheld Captioning Utilizes • Ticket Upgrades Chamber of Commerce near the Park not permitted for use inside the Theme Parks. Disney’s Handheld type of watercraft and existing Park Hopping Options and narration at specific attractions and outdoor Device to display text at select attractions. • Separated Guest Assistance entrance and pick them up as you exit the Park. Please allow three hours for delivery Companion Restrooms Companion-assisted condition. If you plan to visit more than one Park on the same locations via an interactive audio menu. • Lost and Found restroom facilities are available in addition to Video Captioning Caption-ready monitors designated to the front of the Park. If you prefer, have Buses can accommodate various types day, retain your deposit ticket from the first Park. You with a “CC” symbol can be activated by remote control built • Services for Guests your purchases delivered directly to your facilities designed for access by Guests with of wheelchairs and ECVs. The will be able to obtain a replacement wheelchair or with Disabilities into Disney’s Handheld Device. World® Resort Hotel. See a mobility disabilities. These restrooms are located at: standard lift size is 30" x 48". ECV the same day, if available, at the next Park with ® Merchandise Cast Member for more details. • Pirates of the Caribbean, The wheelchair or ECV must no additional charge. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. ® • , fit the lift without being forced Dining ® Services for International Guests are • Near Pinocchio Village Haus, and be securely fastened in the Rental Locations • Mickey’s Gift Station at the Transportation and Guest Relations See map inside for location. Guest Relations See map inside for location. available at Guest Relations. Dining Reservations • Next to Gaston’s Tavern, Fantasyland restraints. We recommend that Ticket Center (limited quantities and no ECVs) Table-Service restaurants book quickly, Near Casey Jr. Splash ‘N’ Soak Station, Los Servicios para huéspedes • Guests using ECVs transfer to a • Wheelchair Rental Shop inside Main Entrance so please make reservations at Fantasyland internacionales están disponibles en la bus seat while onboard. oficina de Guest Relations. www.disneyworld.com/dine, by calling • Space Mountain, ® 407-WDW-DINE (939-3463), or by visiting Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Des services pour les visiteurs • Near “it’s a small world”, Fantasyland Monorail system can be accessed by Complimentary any Guest Relations location. Reservations ® attractions, utilizing LED display to project desired captions internationaux sont disponibles au elevators and/or ramps, at Amenities and • Castle Couture in Fantasyland Braille overlay and raised graphics to highlight key Guest Relations. must be cancelled at least one day prior Auxiliary Entrance Limitations Some attractions Transportation and Ticket Services for use • Frontier Trading Post landmarks and attractions. Located in the Guest onto a panel positioned in front of you. See a Cast Member ® at the attraction for assistance. or a per person cancellation charge may have auxiliary entrances for Guests in wheelchairs Center, Park, at the Park • Buzz Lightyear’s Space Ranger Spin Photos Relations Lobby and near the Guest Information Serviços para visitantes internacionais estão or with service animals. These entrances are not be incurred (charge varies by location). ®, Disney’s Grand Board on Main Street, U.S.A. Written Aids Packets containing dialogue, narrations, disponíveis no Guest Relations. intended to bypass waiting lines. Guests with Companion Restrooms Mickey Check Floridian Resort & Spa, Disney’s See map inside for locations indicated with flashlights, pen and paper are available at or near performance Dienste für internationale Gäste sind bei der disabilities and up to five members of their party areas or entrances for most shows and attractions. Gästebetreuung erhältlich. Look for the Mickey Check on menus may enter through these entrances. The rest of the Polynesian Resort and Disney’s ゲストリレーションにて世界各国から throughout the Resort party should use the standard queue. Contemporary Resort. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified のゲストの皆様向けのサービスをご案 for kids’ meals and other items that Dining and Shopping Locations Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. 内しております。 meet Disney Nutrition Guidelines. For Viewing Areas P Parade routes and some Some counter-service and merchandise basis at the rental locations. also obtain information, including parade & show more information, please visit show areas have designated viewing areas for times and details about restaurant menus, by calling Sign Language Interpretation Available at Magic Shopping Guests with disabilities. These areas are filled on a locations have narrow queues formed by ® ® www.disneymickeycheck.com. For special Must be 18 years of age or older to rent ECVs. 407-827-7935. Kingdom Park on Mondays and Thursdays. Schedules are Throughout Magic Kingdom Park, first-come, first-served basis. Plan to arrive early, as railings that may be difficult for Guests available at Guest Relations that list specific interpreted you’ll find unique shopping experiences: dietary needs, please see a restaurant NO RESERVATIONS ACCEPTED. Available on a same- manager or chef. space is limited. Viewing spaces cannot be reserved using wheelchairs. At these locations, we show times for all Walt Disney World Theme Parks. from apparel and toys, to embroidered or guaranteed. Parties larger than six may be asked suggest that a member of your party order day basis and may only be used in the Park where For future visits to request confirmation of our interpreted Mickey Ear hats, to to separate and reunite afterwards. they are rented. Your ECV will be held if you wish to Payment Options and transport the food, or contact a Cast performance schedule OR to request interpretation for other and Monorail play sets, you can always Walt Disney World Resort Member for assistance. leave and return to the same Park. remember the magic. ® ® special events and shows, call a minimum of 14 days in accepts Disney’s Visa Cards, Visa , advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. MasterCard®, Discover®, American Express®, Diners Club® and JCB®. ® Beyond Magic Kingdom Park Safety in the Park Mobility Scooters/ECVs Please keep your speed to the walking speed of Service Animals Leaving the Park? All Guests who wish to leave the Park and return later in the day those around you. may do so by presenting their original admission media. Resorts/Special Reservations Walt Disney World Resort Hotels offer special equipment and facilities for Guests with disabilities. For information specific to individual Resorts, please call Adjust and lower speed while maneuvering through Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take • To get to the Magic Kingdom Park parking lot, take a Monorail or Ferryboat to Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. enclosed spaces like restrooms, merchandise and control of the service animal. Guests with service animals should follow the same attraction entrance procedures as the Transportation and Ticket Center and then a Parking Tram. food and beverage locations. Guests using wheelchairs. ® Accessibility information and accommodations for the following locations: • To get to Epcot , take a Monorail or Ferryboat to the Transportation and Ticket Park your device in safe locations clear from Service Animal Restrictions Due to the nature of Guests with service animals should check with a host Center and then a Monorail to . Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard Epcot walkways and stairs. some attractions, service animals may not be permitted for attraction and boarding information at the following • To get to Disney’s Hollywood Studios® or Disney’s Animal Kingdom® Theme Beach Water Park. to ride. At these locations, please inquire with a attractions: Evacuation Park, take a Bus located outside the front of the Park. ® Area Guest Relations locations at Downtown Disney ® Marketplace and Cast Member about available options including a • Prince Charming Regal Carrousel In the event of an evacuation, Guests may be ™ • To get to the Downtown Disney® Area or Disney’s Typhoon Lagoon Water Downtown Disney West Side. Rider Switch with a member of your party or a • Stitch’s Great Escape! Park, take a Bus to any Walt Disney World Resort Hotel, and then another Bus to required to walk certain distances and navigate portable kennel. stairs or narrow walkways. In this case, please ® Service Animal Relief Areas the Downtown Disney Area. Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information • Splash Mountain ® ® ® • Adventureland : Adjacent to Pirates of the Caribbean regarding shows, entertainment, operating hours and even character appearances! have a member of your party assist you, or wait in a • Big Thunder Mountain Railroad ® • To get to Disney’s Blizzard Beach Water Park, take a Bus to any Walt Disney vehicle for assistance. ® • Frontierland : Adjacent to World Resort Hotel, and then another Bus to the Park. • Peter Pan’s Flight • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. ® • Liberty Square : Adjacent to Liberty Tree Tavern Transfers • ® • To get to Disney’s Polynesian Resort or Disney’s Grand Floridian Resort & • Theater venues have limited capacity and may fill up before show time. Please ensure your entire ® • Fantasyland : Behind The Barnstormer • Space Mountain ® Spa, take the Resort Monorail or Watercraft Service. party is together prior to entering the facility. Some attractions require Guests to transfer from • Tomorrowland : By Space Mountain Restrooms • Some walkways in the Park may close periodically for fireworks preparation and parades. their wheelchairs to the ride. Cast Members are not • To get to Disney’s Contemporary Resort, take the Resort Monorail or the permitted to physically lift Guests in the transfer. Kennels For information and reservations, call designated walking path. 877-493-9738. • For Disney’s Wilderness Lodge, take Watercraft Service or a Bus. For Disney’s Fort Wilderness Resort and Campground, take Watercraft Service. Please contact a Cast Member for information and assistance. • For all other Walt Disney World Resort Hotels, take a Bus located outside the front of the Park. Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors Disney Wild About Safety® Tips Download it for FREE today! My Disney Experience Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized As Timon and Pumbaa would say, “Watch over your herd.” Download the app Visit Guest Relations to receive your very own safety tip from an app store or by scanning this code used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. World Resort. These effects include strobe These fields are generally no greater than you would experience cards or visit www.disneywildaboutsafety.com for more Should your vehicle become disabled while at the Walt Disney to access real-time Park information (details lights and other effects such as simulated in any urban environment or may be exposed through common safety tips and fun games. World Resort, complimentary towing is provided from 7:00am You can also visit MyDisneyExperience.com inside). Or visit MyDisneyExperience.com on until one hour after the last Park closes by contacting the lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. on your mobile browser. your mobile browser. Please look for the recycling containers throughout the AAA Car Care Center at 407-824-0976. After hours, contact a NOTE: If you or any member of your party have questions regarding the above, you may speak with Security Cast Member or call 407-560-7959. Wi-Fi is available in most areas. Park and join us in our commitment to the environment. Some attractions and shows may have limited availability. a Guest Relations Cast Member for details. ©Disney 2/14 Show the world your Disney Side #DISNEYSIDE N

® Get live wait times and GPS- 1 Walt Disney World Railroad 21 Sunshine Tree Terrace S $ Soft-serve ice cream, 41 Peter Pan’s Flight® to Frontierland® and Fantasyland®. Mobility Access: slushes, cappuccino and espresso. Complimentary Wi-Fi enabled maps when you Fly with Peter Pan aboard a magical ship. 61 L $ D $$ download the FREE Enter using ramp on RIGHT. Mobility Access: See a Cast Member for options. Steak, fish, pork, French onion soup and salads. Wi-Fi is available in W E 22 Tortuga Tavern L $ Burritos and taco salads. My Disney Experience Guest Relations, Information and Open seasonally. most areas. Some attractions app today! 2 City Hall 42 “it’s a small world”® 62 Gaston’s Tavern S $ Cinnamon rolls, pork Lost & Found. Mobility Access: Enter using ramp Take a boat tour around the globe. Mobility Access: shanks, carrots and celery, fruit and hummus. and shows may have on LEFT. 23 The Pirates League Transform into a pirate. limited availability. 61 62 Ages 3 and up. Call 407-939-2739 to make an appointment. Enter through designated wheelchair entrance. 63 Cheshire Café S $ Iced coffee, frozen 54 ® 3 Town Square Theater Meet Mickey Separately priced experience. ® lemonade and snacks. Hosted by Minute Maid . S Mouse! Mobility Access: Enter using ramp on RIGHT. 43 Mickey’s PhilharMagic Get swept away in this 3-D movie. 64 Prince Eric’s Village Market S $ 50 4 Sorcerers of the Magic Kingdom Healthy options including shaved ice, fruit, 45 55 44 Prince Charming Regal Carrousel 51 Search for clues throughout the Park to defeat the hummus and snacks. Disney Villains. Interactive adventure. At your own pace. ® 40”/102 cm. Ride this classic attraction. Mobility Access: 66 24 Splash Mountain See a Cast Member for options. 53 Additional starting location in Liberty Square. Enjoy a thrilling log flume ride based on “Song of the 65 Bibbidi Bobbidi Boutique Transform 64 56 South.” Mobility Access: See a Cast Member for direction. 5 Harmony Barber Shop Call to make an 45 Enchanted Tales with Belle into a or a Valiant Knight. Ages appointment. 407-WDW-PLAY (939-7529). Walt Disney World Ride a Enjoy an interactive story adventure 3–12. Call 407-939-7895 to make an appointment. 25 Railroad Separately priced experience. 57 vintage train to Fantasyland and Main Street, U.S.A. featuring Belle, Lumiere and possibly even you. 42 6 Tony’s Town Square Restaurant LD $$ 52 Brave this Mark Twain- Mobility Access: See a Cast Member for 66 Big Top Souvenirs Handmade sweet treats, Pastas, seafood and salads. Mobility Access: Enter 26 Tom Sawyer Island transfer information. using ramp on RIGHT. inspired hideaway. Mobility Access: Raft portion Disney Character gifts and Park souvenirs.

® accessible for Guests using wheelchairs. 46 Princess Fairytale Hall Meet 7 Main Street Bakery BS $ Starbucks espresso, 41 ® Cinderella, Rapunzel and some of your favorite Artisan breakfast sandwiches and pastries. 27 Big Thunder Mountain Railroad Disney Princesses! 35 60 48 40”/102 cm. Ride through a gold-mining 59 Plaza Ice Cream Parlor S $ Hand-scooped ice 67 Tomorrowland Speedway 8 ® town on a runaway train. Mobility Access: See a Cast 47 Fairytale Garden Encounter a fairytale 44 46 49 cream and waffle-bowl sundaes.Hosted by Edy’s friend in this garden setting. 32”/81 cm.; 54”/137 cm. to ride alone 27 40 43 Grand Ice Cream. Member for options. Transfer Access Vehicle available. Take a ride in your very own hot rod.

28 Have a 48 The Many Adventures of Winnie the ® 44”/112 cm. 63 9 The Plaza Restaurant LD $ Sandwiches, knee-slappin’ time with these singing bears. Mobility Travel through 68 Space Mountain burgers and sundaes. Pooh Blast off on this coaster ride in 25 Access: Enter through door on LEFT. the Hundred Acre Wood in an oversized Hunny the dark. Mobility Access: See a Cast Member 47 10 Casey’s Corner LDS $ Specialty hot dogs, French Pot. Mobility Access: See a Cast Member for for options. 33 39 58 fries and nachos. Hosted by Coca-Cola®. 29 Golden Oak Outpost LDS $ Chicken breast options and transfer information. 65 nuggets, sandwiches and French fries. Open seasonally. 69 ® Pilot your own spaceship 24 26 34 11 The Crystal Palace, A Buffet with Character 49 Spin around and high above Tomorrowland. 67 BL $$ D $$$ Character buffet. American cuisine. 30 Pecos Bill Tall Tale Inn and Cafe LD $ Burgers, around in a giant teacup. Mobility Access: See 75 Breakfast hosted by Kellogg’s ®. Mobility Access: sandwiches and taco salads. a Cast Member for options. Transfer Access 70 Tomorrowland Transit Authority ® 38 Enter using ramp on LEFT. Vehicle available. PeopleMover Presented by Alamo Car Rental P 31 Westward Ho S $ Corn dogs, snacks and frozen lemonade. Ride this emission-free mass 12 Main Street Chamber of Commerce 50 Under the Sea~Journey of The Little transit system of the future. 4 Merchandise Package Pickup. Mobility Access: Enter 37 32 Frontier Trading Post Disney Trading Pins and Mermaid Descend 31 using ramp on RIGHT. below the waves for a splashy musical adventure. 71 Walt Disney’s Carousel of Progress accessories. Travel through the 20th 36 One-stop shopping destination for 13 Emporium 51 Ariel’s Grotto Meet The Little century to see how technology has improved our 30 32 68 Disney Character gifts and Park souvenirs. Mermaid in her retreat under the sea. 28 76 way of life. ® ® 73 33 Liberty Square Riverboat Cruise the Rivers 52 the Flying Elephant 72 Buzz Lightyear’s Space Ranger Spin 29 21 P Ride your favorite flying elephant. Mobility 69 of America aboard the Liberty Belle. Mobility Access: Fire lasers to defeat 20 Enter through exit on RIGHT or LEFT. Access: Transfer Access Vehicle available. 74 14 Explore the Contact a Cast Member for additional information. Zurg in this shooting gallery-inspired game. 14 77 treehouse inspired by the classic Disney film. Behold Mobility Access: See a Cast Member for 19 34 53 Casey Jr. Splash ‘N’ Soak Station 22 15 70 ® all the U.S. Presidents on stage together. 22 minutes. transfer information. 15 The Magic Carpets of Aladdin Cool off in this whimsical water play area. T 72 Fly high on a magic carpet above Adventureland. Mobility Access: Enter through door on RIGHT. Stitch’s Great Escape!™ 40”/102 cm. 16 78 Meet some Disney 73 35 Haunted Mansion® Take a 54 Pete’s Silly Sideshow Interact with a 23 18 11 16 Walt Disney’s Enchanted Tiki Room friends under the Big Top! 10 8 71 Watch tropical birds and colorful flowers spine-tingling tour of this dark, haunted estate. mischievous Stitch in this dark, theater-in-the- 9 come to life. Mobility Access: Transfer Access Vehicle available. Walt Disney World round experience. Mobility Access: See a Cast 17 Contact a Cast Member for additional information. 55 Railroad Member for transfer information. ® Set sail on a to Main Street, U.S.A. and Frontierland. 7 17 ® whimsical cruise through exotic rivers. Sandwiches and ® 74 Monsters, Inc. Laugh Floor 36 The Diamond Horseshoe L $ 56 The Barnstormer 35”/89 cm. ® salads. Open seasonally. Take flight on this thrilling junior roller coaster. Discover the power of laughter in 18 Pirates of the Caribbean this live comedy show. Embark on a voyage to a time when pirates 37 Liberty Tree Tavern L $$ D $$$ Roast turkey, Expectant mothers should not ride.

ruled the seas. Mobility Access: See a Cast Member carved beef, sandwiches, salads and stuffing.Hosted by Ocean Spray ® Craisins® brand. Mobility Access: Enter 57 Pinocchio Village Haus LD $ Flatbreads, 75 Cosmic Ray’s Starlight Café LD $ for transfer information. chicken breast nuggets and salads. Burgers, chicken breast nuggets, rotisserie ENTERTAINMENT using ramp on LEFT. chicken, sandwiches and salads. Hosted by

19 A Pirate’s Adventure~Treasures of the 38 Sleepy Hollow LS $ Funnel cakes, ice cream and 58 Cinderella’s Royal Table BLD $$$ Coca-Cola. • Move It! Shake It! Celebrate It! Street Party Seven Seas Discover mystic treasure waffle sandwiches. Character dining with Disney Princesses. 5 13 in this self-guided quest through Adventureland! American cuisine. Mobility Access: Accessible 76 Auntie Gravity’s Galactic Goodies S $ Ice cream, smoothies, sundaes and iced coffee. • Main Street Electrical Parade Interactive adventure. At your own pace. 39 Liberty Square Market S $ Frozen beverages, by elevator. fruit and snacks. Hosted by Ocean Spray Craisins brand. • Wishes nighttime spectacular Frozen Dole Whip and fresh Artisan macaroni 77 The Lunching Pad LDS $ Gourmet hot Help us make everyone’s day 4 20 Aloha Isle S $ 59 The Friar’s Nook LS $ dogs, pretzels and frozen Coca-Cola. Be Thoughtful and Courteous 6 pineapple. Hosted by Dole®. 40 Columbia Harbour House LD $ Fish, shrimp, & cheese, hot dogs, potato chips and frozen enjoyable by showing common courtesy to fellow Guests. Abide • Celebrate the Magic by all safety warnings, codes of conduct and notices. Do not use chicken, salads and sandwiches. beverages. MyMagic+ 78 Tomorrowland Terrace Restaurant LD $ profanity or engage in unsafe, illegal or offensive behavior. Proper P Burgers, pasta, sandwiches and salads. attire, including shoes and shirts, must be worn at all times. The 2 3 Service Pick up a Times Guide for more information. 60 Storybook Treats S $ Ice cream. Open seasonally. use of inline skates, skates, skateboards, bicycles, two wheel Center scooters or Segways™ is prohibited. 12 Special Considerations for Attractions LEGEND SAFETY: Please abide by all safety warnings and notices. 1 Stroller Rentals T Tips and Show Times Symbols in List Must be ambulatory Dining Supervise children at all times. Children under age Symbols on Map Wheelchair Rentals Parade Viewing for Guests with Disabilities Attraction/Show Considerations May be frightening for children All dining locations listed accept the 7 years must be accompanied by a person age 14 Amenities P years or older. Express Monorail Locker Rentals MyMagic+ service center Automated External Defibrillators Disney Dining Plans. to Parking Lot Restrooms Guest Relations For your safety while on attractions, remain seated Service Animal Relief Areas + kiosks Reflective Captioning Reservations recommended. with hands, arms, feet and legs inside the vehicle. Buses to Accessible Restrooms FastPass+ experience Call 407-WDW-DINE (939-3463). Supervise children. Disney Resorts Disney PhotoPass™ Photographers Physical Considerations Sign Language Companion Restrooms Breakfast Lunch Physical considerations on designated attractions: Memory Maker Sales Center Minimum Height Requirement Devices Available at Guest Relations B - L - Entrance First Aid Presented by Florida Hospital WARNING! For safety, you should be in good health ® Dinner Snack and free from high blood pressure, heart, back or neck Monorail to Nikon Picture Spots May remain in wheelchair/ECV Assistive Listening D - S - Magic Kingdom® Guest Relations problems, motion sickness, or other conditions that could $ = $14.99 and less per adult be aggravated by this adventure. Expectant mothers Resorts Ferryboat to ATMs Presented by Chase Park Information Must transfer from wheelchair/ECV Handheld Captioning should not ride. Parking Lot Character Greetings $$ = $15–$29.99 per adult Automated External Defibrillators Must transfer to standard wheelchair Video Captioning Boat to Magic Disney Vacation Club® Information Center Must transfer to standard wheelchair, Audio Description $$$ = $30–$59.99 per adult Kingdom Resorts Smoking Locations and then to ride vehicle Parade Route Shopping See www.disneydiningpricinginfo.com Baby Care Center for pricing details.