TIPS & information accessibility and mobility GUIDE FOR GUESTS Mobility VISUAL HearinG WITH DISABILITIES Disabilities Disabilities Disabilities Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas Some show areas have Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup Instead of carrying your wheelchairs are available for travel to and designated viewing areas for Guests with Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction disabilities. These areas are filled on a first- the Park entrance for: purchases all day, have them delivered to from the accessible parking lot and the nearest or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. come, first-served basis. Plan to arrive early, transferred from Park to Park. • Questions and Concerns Oscar’s Super Service near the Park entrance wheelchair rental location. These courtesy blue representation of building boundaries, walkways, as space is limited. Viewing spaces cannot Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades and pick them up as you exit the Park. Please wheelchairs are not permitted for use inside Park Hopping Options and landmarks for each area of the theme parks. allow three hours for delivery. If you prefer, be reserved or guaranteed. Parties larger Device to display text at select attractions. • Separated Guest Assistance the Theme Parks. If you plan to visit more than one Park on the same Presented in a booklet format. • Lost and Found have your purchases delivered directly to than six may be asked to separate and day, retain your deposit ticket from the first Park. You Video Captioning Caption-ready monitors designated Companion Restrooms Companion- Audio Description Utilizes Disney’s Handheld • Services for Guests with your Disney Resort hotel. See a Merchandise reunite afterwards. will be able to obtain a replacement wheelchair or with a “CC” symbol can be activated by remote control built Cast Member for more details. assisted restroom facilities are available Device to provide supplemental audio information into Disney’s Handheld Device. Disabilities in addition to facilities designed for access Accessible Transportation Following options ECV the same day, if available, at the next Park with Dining no additional charge. and narration at specific attractions and outdoor by Guests with mobility disabilities. These are available for Guests in wheelchairs or ECVs: locations via an interactive audio menu. Amenities available for $25 refundable deposit. Dining Reservations Table-Service ® restrooms are located at: Buses can accommodate various types Amenities available for $25 refundable deposit. Services for International Guests are restaurants book quickly, so please make • Fantasmic! Theater, Sunset Boulevard of wheelchairs and ECVs. The available at Guest Relations. reservations through the My Disney Rock ‘n’ Roller Coaster ®, Sunset Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. app, at e, • standard lift size is 30" x 48". The Los Servicios para huéspedes Experience disneyworld.com/din Boulevard by calling 407-WDW-DINE (939-3463), or wheelchair or ECV must fit the internacionales están disponibles en la oficina • The Twilight Zone Tower of Terror™, Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type de Guest Relations. for additional assistance by visiting any lift without being forced and be • At Tatooine Traders - near Star Tours®—The Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions Guest Relations location. Sunset Boulevard Amenities and Most reservations ® securely fastened in the restraints. Des services pour les visiteurs • Area near Star Tours —The Adventures Services for use Adventures Continue landmarks and attractions. Located near the Guest onto a panel positioned in front of you. See a Cast Member must be canceled at least one day prior to We recommend that Guests using • The Writer’s Stop - Next to Sci-Fi Dine-In Theater Relations Lobby and Guest Information Board at the attraction for assistance. internationaux sont disponibles au the date of your reservation or a per person Continue, Echo Lake at the Park Guest Relations. Studio Catering Co. Restrooms ECVs transfer to a bus seat while Restaurant at the intersection of Hollywood Boulevard and Written Aids Packets containing dialogue, narrations, cancellation charge will be incurred (policies • Sunset Boulevard. Serviços para visitantes internacionais estão and charges vary by location; please confirm • Lights, Motors, Action! ® Extreme Stunt onboard. Companion Restrooms flashlights, pen and paper are available at or near performance disponíveis no Guest Relations. before finalizing your reservation). Show® Theater, Streets of America Watercraft access varies depending on the See map inside for locations indicated with areas or entrances for most shows and attractions. • Toy Story Midway Mania! ®, Pixar Place type of watercraft and the existing Dienste für internationale Gäste sind bei der Mickey Check Look for the Mickey More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Guest Relations erhältlich. Check on menus throughout the Walt Auxiliary Entrance Limitations Some water levels and conditions. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ® basis at the rental location. also obtain information, including parade & show ゲストリレーションにて世界各国からの Disney World Resort for kids’ meals and attractions have auxiliary entrances for Guests Dining and Shopping Locations Some Sign Language Interpretation Available at Disney’s other items that meet Disney Nutrition times and details about restaurant menus, by calling ゲストの皆様向けのサービスをご案内し in wheelchairs. These entrances are not counter-service locations and merchandise may Must be 18 years of age or older to rent ECVs. Hollywood Studios ® on Sundays and Wednesdays. Schedules ております。 Guidelines. For more information, please 407-827-7935. intended to bypass waiting lines. Guests with have narrow queues formed by railings that are available at Guest Relations that list specific interpreted visit disneymickeycheck.com. For special disabilities and up to five members of their RESERVATIONS MAY NOT BE MADE IN ADVANCE. show times for all Walt Disney World® Theme Parks. Shopping dietary needs, please see a restaurant may be difficult for Guests using wheelchairs. ® party may enter through these entrances. Available on a same-day basis and may only be At Disney’s Hollywood Studios , you can manager or chef. At these locations, we suggest that a member used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted explore specialty shops that are filled with The rest of the party should use the Payment Options standard queue. of your party order and transport the food, or will be held if you wish to leave and return to the performance schedule OR to request interpretation for other the magic of movies, music and more. contact a Cast Member for assistance. same Park. special events and shows, call a minimum of 14 days in Commemorate your day as a star with Walt Disney World Resort accepts advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. keepsakes from Tower Hotel Gifts, authentic Disney Visa® Cards, Disney ® movie memorabilia or souvenirs from a Rewards Redemption Card, Disney Gift Card, Mobility Scooters/ECVs galaxy far, far away. Visa®, MasterCard®, Discover®, American Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding Safety in the Park ® ® ® Please keep your speed to the walking speed of Express , Diners Club , JCB , traveler’s checks, shows, entertainment, operating hours and even character appearances! cash and Disney Dollars. • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. those around you. service animals • Theater venues have limited capacity and may fill up before show time. Please ensure your entire Adjust and lower speed while maneuvering Park Rules party is together prior to entering the facility. through enclosed spaces like restrooms, Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with • Some walkways in the Park may close periodically. merchandise and food and beverage locations. Park rules, signs and instructions including: Cast Members are not able to take control of service animals. Guests with service animals should follow the same • All bags are subject to inspection prior to admission. Park your device in safe locations clear from attraction entrance procedures as Guests using wheelchairs. walkways and stairs. • Proper attire is required. ® • Smoking