Ti s m i essi i i d m i i GUIDE FOR GUESTS i i isu e i WITH DISABILITIES DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Viewing Areas Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup Instead of carrying your Complimentary wheelchairs are available for Some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction purchases all day, have them delivered to areas for Guests with disabilities. These areas the Park entrance for: travel to and from the accessible parking lot or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. Oscar’s Super Service near the Park entrance are filled on a first-come, first-served basis. transferred from Park to Park. • Questions and Concerns and the nearest wheelchair rental location. representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld and pick them up as you exit the Park. Please Plan to arrive early, as space is limited. Viewing • Ticket Upgrades These courtesy blue wheelchairs are not Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. allow three hours for delivery. If you prefer, spaces cannot be reserved or guaranteed. • Separated Guest Assistance permitted for use inside the Theme Parks. If you plan to visit more than one Park on the same Presented in a booklet format. Theater Captioning Many theater-type attractions now • Lost and Found have your purchases delivered directly to Restrooms and Companion Restrooms Parties larger than six may be asked to separate your hotel. day, retain your deposit ticket from the first Park. You offer Handheld Captioning. • Services for Guests with Disney Resort See a Merchandise Restrooms at the Theme Parks, designated by and reunite afterwards. Audio Description Utilizes Disney’s Handheld Cast Member for more details. will be able to obtain a replacement wheelchair or Video Captioning Caption-ready monitors designated Disabilities , offer facilities designed for access by Accessible Transportation Device to provide supplemental audio information ECV the same day, if available, at the next Park with with a “CC” symbol can be activated by remote control built Dining Guests with mobility disabilities. Companion- The following options are available for Guests no additional charge. and narration at specific attractions and outdoor into Disney’s Handheld Device. Dining Reservations Table-Service assisted restroom facilities, designated by in wheelchairs or ECVs: locations via an interactive audio menu. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. Services for International Guests are available restaurants book quickly, so please make , are also available at various locations Buses can accommodate various types ® reservations through the at Guest Relations. My Disney in each Theme Park. Theme Park First Aid of wheelchairs and ECVs. The Experience app, at disneyworld.com/dine, Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes internacionales locations, designated by , have facilities standard lift size is 30" x 48". The están disponibles en la oficina de Guest Relations. by calling 407-WDW-DINE (939-3463), or with additional space and privacy for for additional assistance by visiting any wheelchair or ECV must fit the Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, individuals who may need assistance from a ® Des services pour les visiteurs internationaux Guest Relations location. Most reservations lift without being forced and be Amenities and • At Tatooine Traders - near Star Tours —The Braille overlay and raised graphics to highlight key flashlights, pen and paper are available at or near performance member of their party with their personal care Adventures Continue landmarks and attractions. Located near the Guest areas or entrances for most shows and attractions. sont disponibles au Guest Relations. must be canceled at least one day prior to securely fastened in the restraints. Services for use needs. Companion Restrooms are located at: Relations Lobby and Guest Information Board Serviços para hóspedes internacionais estão the date of your reservation or a per person at the Park Companion Restrooms • First Aid, Park Entrance We recommend that Guests using at the intersection of Hollywood Boulevard and disponíveis no Guest Relations. cancellation charge will be incurred (policies ECVs transfer to a bus seat while See map inside for locations indicated with Area near Star Tours ®— Sunset Boulevard. Dienste für internationale Gäste sind bei der and charges vary by location; please confirm • onboard. Guest Relations erhältlich. before finalizing your reservation). The Adventures Continue, Echo Lake Muppet Vision 3D, Grand Avenue Watercraft access varies depending on the ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey • Hosts with basic abilities in Sign Language can be identified ® type of watercraft and the existing More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt • Toy Story Mania! , Pixar Place with the appropriate language pin on their nametag. ™ water levels and conditions. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may ております。 Disney World Resort for kids’ meals and • Star Wars Launch Bay, Animation basis at the rental location. also obtain information, including parade & show Courtyard Dining and Shopping Locations Sign Language Interpretation Available at Disney’s other items that meet Disney Nutrition times and details about restaurant menus, by calling ® Shopping Guidelines. For more information, please ® Some counter-service locations and merchandise Must be 18 years of age or older to rent ECVs. Hollywood Studios on Sundays and Wednesdays. Schedules ® • Rock ‘n’ Roller Coaster , 407-827-7935. At Disney’s Hollywood Studios , you can visit disneymickeycheck.com. For special may have narrow queues formed by railings that are available at Guest Relations that list specific interpreted Sunset Boulevard RESERVATIONS MAY NOT BE MADE IN ADVANCE. show times for all Walt Disney World ® Theme Parks. explore specialty shops that are filled with dietary needs, please see a Restaurant ™ may be difficult for Guests using wheelchairs. the magic of movies, music and more. • The Twilight Zone Tower of Terror , Available on a same-day basis and may only be Cast Member upon arrival. Sunset Boulevard At these locations, we suggest that a member used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted Commemorate your day as a star with of your party order and transport the food, or performance schedule OR to request interpretation for other keepsakes from Tower Hotel Gifts, authentic Payment Options • Fantasmic! Theater, Sunset Boulevard will be held if you wish to leave and return to the contact a Cast Member for assistance. same Park. special events and shows, call a minimum of 14 days in movie memorabilia or souvenirs from a Walt Disney World Resort accepts • Sunset Showcase advance at 407-824-4321 [voice]. galaxy far, far away. You can also download Disney Visa® Cards, Disney the Shop Disney Parks mobile app to search Rewards ® Redemption Card, Disney Gift Card, for and purchase authentic Walt Disney Visa®, MasterCard®, Discover ®, American Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information Safety in the Park Mobility Scooters/ECVs ® ® ® Please keep your speed to the walking speed of World ® Resort merchandise. Express , Diners Club , JCB , traveler’s checks, regarding shows, entertainment, operating hours and even character appearances! cash and Disney Dollars. • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. those around you. se i e im s • Theater venues have limited capacity and may fill up before show time. Please ensure Adjust and lower speed while maneuvering your entire party is together prior to entering the facility. through enclosed spaces like restrooms, Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an Park Rules • Some walkways in the Park may close periodically. To provide a comfortable, safe and enjoyable experience for our Guests, please comply with merchandise and food and beverage locations. individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a Park rules, signs and instructions including: Park your device in safe locations clear from harness. Cast Members are not able to take control of service animals. • All bags are subject to inspection prior to admission. walkways and stairs. • Proper attire is required. e d is e s d S udi s Service Animal Restrictions Due to the nature of Guests with service animals should check with a host • Smoking is allowed only in designated areas. Evacuation some attractions, service animals may not be permitted for attraction and boarding information at the following • Weapons are strictly prohibited. In the event of an evacuation, Guests may be to ride. At these locations, please inquire with a attractions: ® • Guests may be asked to leave if deemed appropriate. Resorts/Special Reservations Disney Resort hotels offer special equipment and required to walk certain distances and navigate Cast Member about available options including a • Toy Story Mania! Additional details and a complete listing of Park rules are available at Guest Relations or facilities for Guests with disabilities. For information specific to individual Resorts, please call stairs or narrow walkways. In this case, please Rider Switch with a member of your party or a ® Service Animal Relief Areas disneyworld.com/parkrules. Walt Disney World Resort Special Reservations at 407-939-7807 [voice]. have a member of your party assist you, or wait in portable kennel. • Echo Lake: Behind Star Tours—The Adventures a vehicle for assistance. • Rock ‘n’ Roller Coaster ® Starring Aerosmith Accessibility information and accommodations for the following locations: Continue restrooms • The Twilight Zone Tower of Terror™ Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Transfers • In the courtyard of First Aid e i e All Guests who wish to leave the Park and return later in the • Star Tours —The Adventures Continue day may do so by presenting their original admission media. Blizzard Beach Water Park. Some attractions require Guests to transfer from • Animation Courtyard: Across from the entrance of their wheelchairs to the ride. Cast Members Walt Disney Presents • To get to Disney’s Hollywood Studios parking lot, take a Parking Tram located Disney Springs® Guest Relations location at the Welcome Center at Disney Springs ® are not permitted to physically lift Guests in the outside the front of the Park. Town Center. transfer. Kennel • To get to Magic Kingdom ® Park or Disney’s Animal Kingdom ® Theme Park, take For information and reservations, call 877-493-9738. a Bus located outside the front of the Park. ® • To get to Epcot , take a Bus or a FriendShip Boat located outside the front of the Park. Download it for FREE today*. ® Please contact a Cast Member for information and assistance. • To get to Disney Springs between the hours of 4:00pm–11:00pm, take a Bus located *App includes products for purchase. outside the front of the Park. At all other times, take a Bus to any Disney Resort hotel, and then another Bus to Disney Springs. The official mobile app Disney Wild About Safety® Tips • To get to Disney’s Yacht & Beach Club Resorts, Disney’s BoardWalk Inn and Specialty Lighting Effects/ Magnetic Fields Special Effects that’s the one-stop shop for your Photosensitivity Common equipment, such as electric motors and radios, Special effects, including theatrical As Timon and Pumbaa would say, “Watch Villas or the Walt Disney World Swan and Dolphin Hotels, walk or take a over your herd!” Download the Disney FriendShip Boat located outside the front of the Park. Walt Disney World® vacation! Specialty lighting and other visual that produce electric and magnetic fields are utilized smokes, fog, snow and bubbles, are Wild About Safety mobile app or visit effects are used extensively throughout extensively throughout the world and also within our used at select Walt Disney World for more safety • To get to all other Disney Resort hotels, take a Bus located outside the front of ® disneywildaboutsafety.com the Park. the Walt Disney World Resort. These Resorts. These fields are generally no greater than you Resort attractions, shows and special tips and fun games. Download My Disney Experience from an app store to access effects include strobe lights and other would experience in any urban environment or may be events. All special effects are produced You can also visit MyDisneyExperience.com on your mobile browser. Wi-Fi is available in most areas. real-time Park information and step-by-step walking directions. effects such as simulated lightning, exposed to through common household appliances such using products that have been proven to Ask us about staying at a Disney Resort Availability subject to device limitations and features may vary by device or service provider. Message and data rates may apply. Coverage and app stores not available everywhere. If you’re MyDisneyExperience.com Please look for the recycling containers under 18, get your parent’s permission rst. † In-app ticket purchases not available to residents of all countries.** Valid Theme Park admission and online registration required. Disney FastPass+ Or visit on your mobile browser. explosions and chaser lights. as vacuum cleaners and hair dryers. be safe in these applications. hotel tonight. Call 407-WDISNEY (934-7639). attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. throughout the Park and join us in our Apple® and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. commitment to the environment. ©Disney MMPLUS-16-50186 NOTE: If you or any member of your party have questions regarding the above, you may speak with a Guest Relations Cast Member for details. ©Disney 1117 Follow @WDWToday and Tweet with us! 42 d u e d im i u d 1 The Trolley Car Café S $ 16 Min and Bill’s Dockside Diner LD $ 34 Walt Disney Presents Explore the life and • Hollywood Scoops S $ ® Sunset Showcase Starbucks espresso and house-made Disney pastries. Hot dogs, sandwiches, nachos and milk shakes. legacy of Walt Disney, from Mickey Mouse to the Magic Kingdoms Sundaes and hand-dipped ice cream cones. 2 The Hollywood Brown Derby LD $$$ 17 Oasis Canteen S $ and beyond. 45 KRNR The Rock Station S $ The famous Brown Derby Cobb salad, steak, seafood, Funnel cakes, ice cream, ice cream floats and draft beer. 35 Voyage of The Little Mermaid Hot dogs, ice cream, frozen beverages and beer. chicken and desserts. Celebrate the highlights of “The Little Mermaid” in this live show. 18 Backlot Express Hosted by Coca-Cola® LD $ 46 Once Upon a Time • The Hollywood Brown Derby Lounge LD $ Angus burgers, salads and chicken breast nuggets. 17 minutes. Disney-themed apparel, jewelry and headwear for all ages. See Times Guide. Beer, wine, specialty cocktails and small bites. See host or 19 Indiana Jones Adventure Outpost 36 Star Wars Launch Bay Presented by Hewlett Packard 47 Sweet Spells Handmade treats including holiday items, caramel 40 hostess for seating. Toys, apparel and headwear themed to Indiana Jones. Enterprise View movie props, screen videos, shop apples and cookies. for specialty and collective merchandise and greet Star Wars heroes 41 3 Oscar’s Super Service 20 “Frozen” Fractal Gifts Package Pickup, Stroller and Wheelchair Rentals. and villains. ® Apparel, costumes and toys inspired by Anna, Elsa and friends. Boat to Epcot ® 45 Resorts and Epcot 4 Mickey’s of Hollywood 37 Disney Junior—Live on Stage! Presented by Pull-Ups 21 Tatooine Traders Star Wars-inspired toys and apparel, Sing, dance and play with Disney Junior pals Disney Character gifts and Park souvenirs. plus personalized build-your-own Droids and lightsabers. in this family-friendly stage show. 24 minutes. 5 Adrian & Edith’s Head to Toe 42 Embroidery personalization on hats and towels. G d e ue 38 Disney Studio Store Discover great gifts for your Disney Junior fan. 39 6 Keystone Clothiers Men’s and women’s fashion and accessories. 22 Muppet Vision 3D Walkway to Epcot Experience the magic of the Muppets in this 3-D su se u e d Complimentary Wi-Fi Resorts and Epcot T T T Wi-Fi is available in most extravaganza. 25 minutes. ©The Muppets Studio, LLC. 44 e e areas. Some attractions Holiday 39 Beauty and the Beast—Live on Stage See Times Guide Character T 23 PizzeRizzo L $ Italian–American pizzeria, salad and desserts. Experience the romantic fairy tale of the Beast in this lavish and shows may have Greeting 46 7 For the First Time in Forever: A “Frozen” Sing-Along 24 Mama Melrose’s Ristorante Italiano LD $$ Broadway-style musical! 30 minutes. limited availability. Buses to Disney Resort Join Elsa, Anna, Kristoff and For the First Time in Forever: hotels and Epcot Celebration Pasta, chicken, seafood and steak. Olaf for their holiday Frozen Winter Festival Finale! . 40 Rock ‘n’ Roller Coaster ® Starring Aerosmith su se u e d 35 minutes A “Frozen” Sing-Along Celebration 43 ® 25 NEW! BaseLine Tap House $ Presented by Hanes 48”/122 cm. 8 Star Wars™: Path of the Jedi A saga film 3 California craft beers, wines, cocktails and small bites. Blast off in a stretch limousine through the freeways of Los Angeles ™ Trams to experience, including footage from “Star Wars: The Force Indiana Jones Epic Stunt Spectacular! Parking lot Ornaments, nutcrackers, stockings and to the rockin’ tunes of Aerosmith. Mobility Access: Transfer Access Awakens.” 10 minutes. 26 It’s A Wonderful Shop Disney-themed holiday décor. Vehicle and Transfer Practice Vehicle available. See a Cast Member 9 Celebrity Spotlight Meet Olaf from “Frozen.” for transfer information. Jedi Training: Trials of the Temple 37 ™ mmiss e ™ 36 47 5 10 Indiana Jones Epic Stunt Spectacular! 41 The Twilight Zone Tower of Terror Voyage of The Little Mermaid 1 Cheer on Indy and Marion as they 40”/102 cm. Take a thrilling ride into the 4 perform amazing stunts and demonstrate movie-making 27 Mickey and Minnie Starring in Red Carpet Dreams Twilight Zone aboard a haunted elevator. Mobility Access: See a 38 Disney Junior—Live on Stage! magic. 30 minutes. ©Disney/Lucasfilm Ltd. Meet Mickey all dressed up as the Sorcerer’s Apprentice and Cast Member for transfer information. The Twilight Zone® is a registered d u e d13 Minnie Mouse in her red carpet couture! 6 11 Jedi Training: Trials of the Temple trademark of CBS, Inc. and used with permission pursuant to a license from CBS, Inc. im i u d 2 ©Disney/CBS, Inc. Star Wars: A Galaxy Far, Far Away 35 14 Witness the future of the Force, as younglings face their 28 Sci-Fi Dine-In Theater Restaurant LD $$ fears at the sacred Jedi Temple. Signature beef blend burgers, sandwiches, grilled steak, pasta, Fantasmic! ® 25 minutes. See Times 42 Presented by Pop Secret Beauty and the Beast—Live on Stage e e 15 Guide. Visit Indiana Jones Adventure Outpost early in the salads and vegetarian items. Watch the power of dreams blaze before you in this musical day to reserve a spot in the training. Participants ages 29 ABC Commissary LD $ show with stunning pyrotechnics and water projections. Snacks and 16 Christmas 19 Fantasmic! Presented by Pop Secret® Tree 4-12 must be present to register. Space is limited. Angus burger, ribs, chicken, salad and seasonal entrées. beverages available for purchase 1.5 hours prior to show time. 30 minutes. Mobility Access: Please see a Cast Member at the 12 Star Tours®—The Adventures Continue entrance of the standard queue for direction. Sunset Seasons Greetings 34 40”/102 cm. Feel the power i e NEW! Center Stage of the Force during a 3-D, motion-simulated space flight. Mobility 43 Sunshine Day Café S $ 7 Access: See a Cast Member for Transfer Access Seat and transfer 30 Toy Story Mania!® Ride this Chef-inspired gourmet hot dogs, beer and snacks. Open Seasonally. NEW! Disney Movie Magic midway-style, 4-D shootin’ game starring your favorite “Toy Story” information. ©2015 Lucasfilm Ltd. & TM. ©Disney/Lucasfilm Ltd. 20 10 characters. Toy Story Mania! is inspired by Disney•Pixar’s “Toy Story” films. 44 Sunset Ranch Market Jingle Bell, Jingle BAM! 17 13 Hollywood & Vine Casual family buffet. American cuisine. • Anaheim Produce S $ 31 Meet Buzz Lightyear & Woody at Pixar Place Fresh fruit, pretzels, frozen lemonade and margaritas. 33 mmiss e 8 • Disney Junior Play ‘n Dine B $$ The stars of Disney•Pixar’s “Toy Story” films are “ready on set” Star Wars: A Galactic Spectacular Join popular Disney Junior pals as they host a musical meal. at Woody’s Picture Shootin’ Corral. • Rosie’s All-American Café LD $ 32 9 Minnie invites you Angus burgers and chicken breast nuggets. 29 • Minnie’s Seasonal Dining LD $$$ 32 Hey Howdy Hey Take Away S $ 30 31 to meet all her friends at delightful parties throughout the year! Hot dogs, popcorn, soft pretzels and frozen beverages. • Catalina Eddie’s LD $ Pizza and Caesar salad. Open Seasonally. 27 18 14 Tune-In Lounge $ 33 Toy Story Dept. Full bar with beer, beverages and specialty cocktails. i e 28 Toys and accessories featuring your “Toy Story” pals. • Fairfax Fare LD $ Tex-Mex-inspired selection, foot-long 15 50’s Prime Time Café Hosted by Coca-Cola® LD $$ hot dogs, salads and specialty house cocktails. 25 Pot roast, meatloaf and fried chicken. 11 12 e e d ® 21 N Stroller Rentals Hosted by Huggies Symbols in List Must transfer to standard wheelchair, Dining Wheelchair Rentals and then to ride vehicle All dining locations listed accept a Special Considerations for Attractions Symbols on Map Attraction/Show Considerations Please abide by all safety warnings and notices. Locker Rentals + experience Sign Language (available Sundays Disney dining plan. Safety: G e ue Amenities FastPass ® and Wednesdays) Supervise children at all times. Children under Restrooms Disney PhotoPass Photographers Single Rider Queue Mobile Ordering Automated External Defibrillators age 7 years must be accompanied by a person W E Accessible Restrooms Memory Maker Sales Center Physical Considerations Reservations recommended. age 14 years or older. Nikon ® Picture Spot The seating and restraints on this Devices Available at Guest Relations Call 407-WDW-DINE (939-3463). Companion Restrooms For your safety while on attractions, remain Park Information attraction may prohibit Guests of certain Assistive Listening B - Breakfast L - Lunch RESERVE ACCESS TO SOME OF 22 23 First Aid* Presented by Florida Hospital seated with hands, arms, feet and legs inside YOUR MUST-DO FUN! Automated External Defibrillators Character Greetings body shapes or sizes from riding. Handheld Captioning D - Dinner S - Snack the vehicle. Supervise children. S FastPass+ kiosks available in Minimum Height Requirement Video Captioning Select up to three FastPass+ experiences by visiting a Guest Relations $ = $14.99 and under per adult Physical considerations on designated attractions: FastPass ® English, Spanish and Portuguese. May be frightening for children + kiosk identified on the map with . Baby Care Center Hosted by Huggies Audio Description $$ = $15–$34.99 per adult WARNING! For safety, you should be in good health and 26 ® Once you redeem your initial selections, return for information Service Animal Relief Areas Disney Vacation Club May remain in wheelchair/ECV Character Greetings $$$ = $35–$59.99 per adult free from high blood pressure, heart, back or neck problems, about availability and selecting additional experiences. Smoking Locations Information Center Must transfer to standard wheelchair Entertainment See disneydiningpricinginfo.com for motion sickness, or other conditions that could be aggravated by this adventure. Expectant mothers should not ride. 24 ATMs Presented by Chase *Emergency services available by calling 911. Shopping pricing details.