Tis mi Accessiii d mii GUIDE FOR GUESTS iity isual eing WITH DISABILITIES DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Viewing Areas Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup Instead of carrying your Complimentary wheelchairs are available for Some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction purchases all day, have them delivered to areas for Guests with disabilities. These areas the Park entrance for: travel to and from the accessible parking lot or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. Oscar’s Super Service near the Park entrance are filled on a first-come, first-served basis. transferred from Park to Park. • Questions and Concerns and the nearest wheelchair rental location. representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld and pick them up as you exit the Park. Please Plan to arrive early, as space is limited. Viewing • Ticket Upgrades These courtesy blue wheelchairs are not Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. allow three hours for delivery. If you prefer, spaces cannot be reserved or guaranteed. • Separated Guest Assistance permitted for use inside the Theme Parks. If you plan to visit more than one Park on the same Presented in a booklet format. Theater Captioning Many theater-type attractions now • Lost and Found have your purchases delivered directly to Restrooms and Companion Restrooms Parties larger than six may be asked to separate your hotel. day, retain your deposit ticket from the first Park. You offer Handheld Captioning. • Services for Guests with Disney Resort See a Merchandise Restrooms at the Theme Parks, designated by and reunite afterwards. Audio Description Utilizes Disney’s Handheld Cast Member for more details. will be able to obtain a replacement wheelchair or Video Captioning Caption-ready monitors designated Disabilities , offer facilities designed for access by Accessible Transportation Device to provide supplemental audio information ECV the same day, if available, at the next Park with with a “CC” symbol can be activated by remote control built Dining Guests with mobility disabilities. Companion- The following options are available for Guests no additional charge. and narration at specific attractions and outdoor into Disney’s Handheld Device. Dining Reservations Table-Service assisted restroom facilities, designated by in wheelchairs or ECVs: locations via an interactive audio menu. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. Services for International Guests are available restaurants book quickly, so please make , are also available at various locations Buses can accommodate various types ® reservations through the at Guest Relations. My Disney in each Theme Park. Theme Park First Aid of wheelchairs and ECVs. The Experience app, at disneyworld.com/dine, Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes internacionales locations, designated by , have facilities standard lift size is 30" x 48". The están disponibles en la oficina de Guest Relations. by calling 407-WDW-DINE (939-3463), or with additional space and privacy for for additional assistance by visiting any wheelchair or ECV must fit the Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, individuals who may need assistance from a ® Des services pour les visiteurs internationaux Guest Relations location. Most reservations lift without being forced and be Amenities and • At Tatooine Traders - near Star Tours —The Braille overlay and raised graphics to highlight key flashlights, pen and paper are available at or near performance member of their party with their personal care Adventures Continue landmarks and attractions. Located near the Guest areas or entrances for most shows and attractions. sont disponibles au Guest Relations. must be canceled at least one day prior to securely fastened in the restraints. Services for use needs. Companion Restrooms are located at: Relations Lobby and Guest Information Board Serviços para hóspedes internacionais estão the date of your reservation or a per person at the Park Companion Restrooms • First Aid, Park Entrance We recommend that Guests using at the intersection of Hollywood Boulevard and disponíveis no Guest Relations. cancellation charge will be incurred (policies ECVs transfer to a bus seat while See map inside for locations indicated with Area near Star Tours ®— Sunset Boulevard. Dienste für internationale Gäste sind bei der and charges vary by location; please confirm • onboard. Guest Relations erhältlich. before finalizing your reservation). The Adventures Continue, Echo Lake • Muppet Vision 3D, Grand Avenue Watercraft access varies depending on the ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified • Toy Story Mania! ®, Pixar Place type of watercraft and the existing More Options ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt with the appropriate language pin on their nametag. ™ water levels and conditions. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may ております。 Disney World Resort for kids’ meals and • Star Wars Launch Bay, Animation basis at the rental location. also obtain information, including parade & show Courtyard Dining and Shopping Locations Sign Language Interpretation Available at Disney’s other items that meet Disney Nutrition times and details about restaurant menus, by calling ® Shopping Guidelines. For more information, please ® Some counter-service locations and merchandise Must be 18 years of age or older to rent ECVs. Hollywood Studios on Sundays and Wednesdays. Schedules ® • Rock ‘n’ Roller Coaster , 407-827-7935. At Disney’s Hollywood Studios , you can visit disneymickeycheck.com. For special may have narrow queues formed by railings that are available at Guest Relations that list specific interpreted Sunset Boulevard RESERVATIONS MAY NOT BE MADE IN ADVANCE. show times for all Walt Disney World ® Theme Parks. explore specialty shops that are filled with dietary needs, please see a Restaurant ™ may be difficult for Guests using wheelchairs. the magic of movies, music and more. • The Twilight Zone Tower of Terror , Available on a same-day basis and may only be Cast Member upon arrival. Sunset Boulevard At these locations, we suggest that a member used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted Commemorate your day as a star with of your party order and transport the food, or performance schedule OR to request interpretation for other keepsakes from Tower Hotel Gifts, authentic Payment Options • Fantasmic! Theater, Sunset Boulevard will be held if you wish to leave and return to the contact a Cast Member for assistance. same Park. special events and shows, call a minimum of 14 days in movie memorabilia or souvenirs from a Walt Disney World Resort accepts • Sunset Showcase advance at 407-824-4321 [voice]. galaxy far, far away. You can also download Disney Visa® Cards, Disney the Shop Disney Parks mobile app to search Rewards ® Redemption Card, Disney Gift Card, for and purchase authentic Walt Disney Visa®, MasterCard®, Discover ®, American Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information Safety in the Park Mobility Scooters/ECVs ® ® ® Please keep your speed to the walking speed of World ® Resort merchandise. Express , Diners Club , JCB , traveler’s checks, regarding shows, entertainment, operating hours and even character appearances! cash and Disney Dollars. • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. those around you. seie ims • Theater venues have limited capacity and may fill up before show time. Please ensure Adjust and lower speed while maneuvering your entire party is together prior to entering the facility. through enclosed spaces like restrooms, Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an Park Rules • Some walkways in the Park may close periodically. To provide a comfortable, safe and enjoyable experience for our Guests, please comply with merchandise and food and beverage locations. individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a Park rules, signs and instructions including: Park your device in safe locations clear from harness. Cast Members are not able to take control of service animals. • All bags are subject to inspection prior to admission. ® walkways and stairs. • Proper attire is required. ed ises ywd Sudis Service Animal Restrictions Due to the nature of Guests with service animals should