Tips & Information Accessibility and mobility GUIDE FOR GUESTS Mobility Visual Hearing WITH DISABILITIES DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Viewing Areas Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup Instead of carrying your Complimentary wheelchairs are available for Some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction purchases all day, have them delivered to areas for Guests with disabilities. These areas the Park entrance for: travel to and from the accessible parking lot or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. Oscar’s Super Service near the Park entrance are filled on a first-come, first-served basis. transferred from Park to Park. • Questions and Concerns and the nearest wheelchair rental location. representation of building boundaries, walkways, and pick them up as you exit the Park. Please Plan to arrive early, as space is limited. Viewing Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades These courtesy blue wheelchairs are not Park Hopping Options and landmarks for each area of the theme parks. allow three hours for delivery. If you prefer, spaces cannot be reserved or guaranteed. Device to display text at select attractions. • Separated Guest Assistance permitted for use inside the Theme Parks. If you plan to visit more than one Park on the same Presented in a booklet format. • Lost and Found have your purchases delivered directly to Parties larger than six may be asked to separate Video Captioning Caption-ready monitors designated your Disney Resort hotel. See a Merchandise Companion Restrooms day, retain your deposit ticket from the first Park. You • Services for Guests with and reunite afterwards. will be able to obtain a replacement wheelchair or Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built Cast Member for more details. Companion-assisted restroom facilities are to provide supplemental audio information Disabilities Accessible Transportation ECV the same day, if available, at the next Park with Device into Disney’s Handheld Device. Dining available in addition to facilities designed for and narration at specific attractions and outdoor access by Guests with mobility disabilities. Following options are available for Guests in no additional charge. Dining Reservations Table-Service locations via an interactive audio menu. Amenities available for $25 refundable deposit. These restrooms are located at: wheelchairs or ECVs: Services for International Guests are available restaurants book quickly, so please make ® Amenities available for $25 refundable deposit. Buses can accommodate various types at Guest Relations. reservations through the My Disney • Fantasmic! Theater, Sunset Boulevard of wheelchairs and ECVs. The Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes internacionales Experience app, at disneyworld.com/dine, • Sunset Showcase by calling 407-WDW-DINE (939-3463), or ® standard lift size is 30" x 48". The están disponibles en la oficina de Guest Relations. • Rock ‘n’ Roller Coaster , Sunset Wheelchair Replacement Locations Stationary Braille Maps Large print maps with for additional assistance by visiting any wheelchair or ECV must fit the Complimentary Reflective Captioning Available at many theater-type Des services pour les visiteurs internationaux Boulevard Amenities and • At Tatooine Traders - near Star Tours®—The Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions Guest Relations location. Most reservations ™ lift without being forced and be sont disponibles au Guest Relations. • The Twilight Zone Tower of Terror , Services for use Adventures Continue landmarks and attractions. Located near the Guest onto a panel positioned in front of you. See a Cast Member must be canceled at least one day prior to Sunset Boulevard securely fastened in the restraints. Serviços para hóspedes internacionais estão Companion Restrooms Relations Lobby and Guest Information Board at the attraction for assistance. the date of your reservation or a per person Launch Bay, Animation We recommend that Guests using at the Park disponíveis no Guest Relations. cancellation charge will be incurred (policies • Star Wars See map inside for locations indicated with at the intersection of Hollywood Boulevard and Written Aids Packets containing dialogue, narrations, and charges vary by location; please confirm Courtyard ECVs transfer to a bus seat while Sunset Boulevard. flashlights, pen and paper are available at or near performance Dienste für internationale Gäste sind bei der Area near Star Tours ®— onboard. Guest Relations erhältlich. before finalizing your reservation). • areas or entrances for most shows and attractions. The Adventures Continue, Echo Lake Watercraft access varies depending on the ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey ®, Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified • Toy Story Mania! Pixar Place type of watercraft and the existing More Options ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt • Muppet Vision 3D, Muppets Courtyard Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ております。 Disney World Resort for kids’ meals and water levels and conditions. basis at the rental location. also obtain information, including parade & show other items that meet Disney Nutrition Auxiliary Entrance Limitations Dining and Shopping Locations times and details about restaurant menus, by calling Sign Language Interpretation Available at Disney’s Shopping Guidelines. For more information, please Some attractions have auxiliary entrances Must be 18 years of age or older to rent ECVs. Hollywood Studios ® on Sundays and Wednesdays. Schedules ® Some counter-service locations and merchandise 407-827-7935. At Disney’s Hollywood Studios , you can visit disneymickeycheck.com. For special for Guests in wheelchairs. These entrances are available at Guest Relations that list specific interpreted may have narrow queues formed by railings that RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® explore specialty shops that are filled with dietary needs, please see a Restaurant show times for all World Theme Parks. are not intended to bypass waiting lines. may be difficult for Guests using wheelchairs. Available on a same-day basis and may only be the magic of movies, music and more. Cast Member upon arrival. Guests with disabilities and up to five Commemorate your day as a star with At these locations, we suggest that a member used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted members of their party may enter through keepsakes from Tower Hotel Gifts, authentic Payment Options will be held if you wish to leave and return to the performance schedule OR to request interpretation for other these entrances. The rest of the party should of your party order and transport the food, or same Park. special events and shows, call a minimum of 14 days in movie memorabilia or souvenirs from a Resort accepts contact a Cast Member for assistance. galaxy far, far away. You can also download Disney Visa® Cards, Disney use the standard queue. advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. the Shop Disney Parks mobile app to search Rewards® Redemption Card, Disney Gift Card, for and purchase authentic Walt Disney Visa®, MasterCard®, Discover®, American Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding Safety in the Park Mobility Scooters/ECVs ® ® ® Please keep your speed to the walking speed of World® Resort merchandise. Express , Diners Club , JCB , traveler’s checks, shows, entertainment, operating hours and even character appearances! cash and . • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. those around you. service animals • Theater venues have limited capacity and may fill up before show time. Please ensure your entire Adjust and lower speed while maneuvering party is together prior to entering the facility. Park Rules through enclosed spaces like restrooms, • Some walkways in the Park may close periodically. merchandise and food and beverage locations. Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a Park rules, signs and instructions including: Park your device in safe locations clear from harness. Cast Members are not able to take control of service animals. Guests with service animals should follow the • All bags are subject to inspection prior to admission. ® walkways and stairs. • Proper attire is required. Beyond Disney’s Hollywood Studios same attraction entrance procedures as Guests using wheelchairs. • Smoking is allowed only in designated areas. Evacuation • Weapons are strictly prohibited. In the event of an evacuation, Guests may be Service Animal Restrictions Due to the nature of Guests with service animals should check with a host Additional details and a complete listing of Park rules are available at Guest Relations or Resorts/Special Reservations Disney Resort hotels offer special equipment and required to walk certain distances and navigate some attractions, service animals may not be permitted for attraction and boarding information at the following disneyworld.com/parkrules. facilities for Guests with disabilities. For information specific to individual Resorts, please call stairs or narrow walkways. In this case, please to ride. At these locations, please inquire with a attractions: Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. have a member of your party assist you, or wait in Cast Member about available options including a • The Great Movie Ride® a vehicle for assistance. Rider Switch with a member of your party or a ® Leaving the Park? All Guests who wish to leave the Park and return later in the Accessibility information and accommodations for the following locations: • Toy Story Mania! day may do so by presenting their original admission media. Transfers portable kennel. Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s • Rock ‘n’ Roller Coaster® Starring Aerosmith Service Animal Relief Areas • To get to Disney’s Hollywood Studios parking lot, take a Parking Tram located Blizzard Beach Water Park. Some attractions require Guests to transfer from • Echo Lake: Next to ABC Sound Studio restrooms their wheelchairs to the ride. Cast Members • The Twilight Zone Tower of Terror™ outside the front of the Park. ® • In the courtyard of First Aid ® ® Disney Springs™ Guest Relations location at the Welcome Center at Disney Springs™ are not permitted to physically lift Guests in the • Star Tours —The Adventures Continue • To get to Park or Disney’s Animal Kingdom Theme Park, take transfer. a Bus located outside the front of the Park. Town Center. Kennel For information and reservations, call 877-493-9738. • To get to ®, take a Bus or a FriendShip Boat located outside the front of the Park. • To get to Disney Springs™ between the hours of 4:00pm-11:00pm, take a Bus located Download it for FREE today*. outside the front of the Park. At all other times, take a Bus to any Disney Resort hotel, *App includes products for purchase. and then another Bus to Disney Springs. Please contact a Cast Member for information and assistance. • To get to Disney’s Yacht & Beach Club Resorts, Disney’s BoardWalk Inn and Villas or the and Dolphin Hotels, walk or take a The official mobile app Disney Wild About Safety® Tips FriendShip Boat located outside the front of the Park. that’s the one-stop shop for your Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors As Timon and Pumbaa would say, “Watch over your herd!” Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized • To get to all other Disney Resort hotels, take a Bus located outside the front of Walt Disney World® vacation! Download the Disney Wild About Safety mobile app or the Park. used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. visit disneywildaboutsafety.com for more safety tips and Download My Disney Experience from an app store World Resort. These effects include strobe These fields are generally no greater than you would experience fun games. in any urban environment or may be exposed through common Ask us about staying at a Disney Resort to access real-time Park information. Or visit lights and other effects such as simulated You can also visit MyDisneyExperience.com on your mobile browser. Wi-Fi is available in most areas. MyDisneyExperience.com on your mobile browser. lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. hotel tonight. Call 407-WDISNEY (934-7639). Availability subject to device limitations and features may vary by device or service provider. Message and data rates may apply. Coverage and app stores not available everywhere. If you’re under 18, get your parent’s permission frst. † In-app ticket purchases not available to residents of all countries.** Valid Theme Park admission and online registration required. Disney + NOTE: If you or any member of your party have questions regarding the above, you may speak with Please look for the recycling containers throughout the attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. Park and join us in our commitment to the environment. Apple® and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. a Guest Relations Cast Member for details. ©Disney MMPLUS-16-50186 ©Disney 11/16 Follow @WDWToday and Tweet with us! RESERVE ACCESS TO SOME OF Hollywood Boulevard Commissary Lane YOUR MUST-DO FUN! ® ® ™ Select up to three FastPass+ experiences by visiting a 1 The Great Movie Ride Presented by Turner Classic 13 Star Tours —The Adventures Continue 26 NEW! Mickey and Minnie Starring in Red Carpet 37 The Twilight Zone Tower of Terror FastPass+ kiosk identifed on the map with . Movies Journey into some of 40”/102 cm. Feel the power of the Dreams Meet Mickey all dressed up as the Sorcerer’s 40”/102 cm. Take a thrilling ride into the

Once you redeem your initial selections, return for information Hollywood’s most famous films. 22 minutes. Mobility Access: Force during a 3-D, motion-simulated space flight. Mobility Apprentice and Minnie Mouse in her red carpet couture! Twilight Zone aboard a haunted elevator. Mobility Access: See about availability and selecting additional experiences. 38 A Cast Member will provide direction in the pre-show area. Access: See a Cast Member for Transfer Access Seat and 27 Sci-Fi Dine-In Theater Restaurant LD $$ a Cast Member for transfer information. The Twilight Zone® is a ® transfer information. ©2015 Lucasfilm Ltd. & TM. ©Disney/Lucasfilm Ltd. registered trademark of CBS, Inc. and used with permission pursuant to a license N 2 The Trolley Car Café S $ Espresso, Artisan Angus burgers, sandwiches, seafood, pasta, steak and chicken. sandwiches and house-made Disney pastries. 14 Hollywood & Vine Casual family buffet. American cuisine. 28 ABC Commissary LD $ from CBS, Inc. ©Disney/CBS, Inc. Breakfast hosted by Kellogg’s ®. Watch the power Sunset 3 The Hollywood Brown Derby LD $$$ Angus burger, ribs, chicken, salad and seasonal entrées. 38 Fantasmic! Showcase The famous Brown Derby Cobb salad, steak, seafood, • Disney Junior Play ‘n Dine B $$ L $$$ of dreams blaze before you in this musical show with W E chicken and desserts. Join popular Disney Junior pals as they host a musical meal. Pixar Place stunning pyrotechnics and water projections. Snacks and • The Hollywood Brown Derby Lounge • Minnie’s Seasonal Dining D $$$ beverages available for purchase 1.5 hours prior to show 29 Toy Story Mania!® Ride this LD $ Beer, wine, specialty cocktails and small bites. Minnie invites you to meet all her friends at delightful dinner time. 30 minutes. See Times Guide. Mobility Access: Please ® midway-style, 4-D shootin’ game starring your favorite “Toy Boat to Epcot S Package Pickup. parties throughout the year! see a Cast Member at the entrance of the standard queue for Resorts and Epcot 4 Oscar’s Super Service Story” characters. Toy Story Mania! is inspired by Disney•Pixar’s 15 Tune-In Lounge $ direction. 36 37 5 Mickey’s of Hollywood “Toy Story” films. Disney Character gifts and Park souvenirs. Full bar with beer, beverages and specialty cocktails. 39 Starring Rolls Cafe BL $ ® 30 Hey Howdy Hey Take Away S $ Pastries, artisan sandwiches, soup and coffee. 6 Adrian & Edith’s Head to Toe 16 50’s Prime Time Café Hosted by Coca-Cola Hot dogs, popcorn, soft pretzels and frozen beverages. Embroidery personalization on hats and towels. LD $$ Pot roast, meatloaf and fried chicken. 40 NEW! KRNR The Rock Station S $ Hot dogs, ice cream and frozen beverages. 40 7 Keystone Clothiers 17 Min and Bill’s Dockside Diner LD $ Animation Courtyard Men’s and women’s fashion and accessories. Hot dogs, sandwiches, nachos and milk shakes. 41 Sunshine Day Café S $ 38 35 46 18 Oasis Canteen S $ 31 Walt Disney: One Man’s Dream Holiday treats and specialty beverages. Echo Lake Funnel cakes, ice cream, ice cream floats and draft beer. Walk through a multimedia gallery exhibit that brings the story 44 Walkway to 45 Epcot Resorts ® of Walt Disney to life. 43 19 Backlot Express Hosted by Coca-Cola LD $ Sunset Ranch Market and Epcot 8 For the First Time in Forever: A “Frozen” Angus burgers, salads and chicken breast nuggets. 32 Voyage of The Little Mermaid Entrance Sing-Along Celebration 20 Adventure Outpost Celebrate the highlights of “The Little Mermaid” in this live 42 Anaheim Produce S $ Join Anna, Elsa and the newly-appointed royal historians Toys, apparel and headwear themed to Indiana Jones. show. 17 minutes. Fresh fruit, pretzels, frozen lemonade and margaritas. of Arendelle. . 42 47 30 minutes 33 NEW! Star Wars Launch Bay Presented by Hewlett Buses to ™ 21 “Frozen” Fractal Gifts Apparel, costumes and toys 43 Rosie’s All-American Café LD $ Disney Resorts 9 NEW! Star Wars : Path of the Jedi inspired by Anna, Elsa and friends. Packard Enterprise View movie props, play Angus burgers and chicken breast nuggets. 41 and Epcot A saga film experience, including footage from “Star Wars: Sunset Boulevard games, screen videos, and greet heroes and villains. 4 22 Tatooine Traders Star Wars-inspired toys and apparel, Star Wars The Force Awakens.” 10 minutes. ® plus personalized build-your-own Droids. 34 Disney Junior—Live on Stage! Presented by Pull-Ups 44 Catalina Eddie’s LD $ Trams to Pizza and Caesar salad. Parking Lot 10 NEW! Celebrity Spotlight Meet Olaf from “Frozen.” Sing, dance and play with Disney ™ muppetS courtyard 34 11 Indiana Jones Epic Stunt Spectacular! Junior pals in this family-friendly stage show. 24 minutes. 45 Fairfax Fare LD $ Baked potatoes, sandwiches, 33 48 6 Cheer on Indy and Marion as they empanadas, salad and seasonal offerings. 2 perform amazing stunts and demonstrate movie-making 23 Muppet Vision 3D Sunset Boulevard 39 5 Animation magic. 30 minutes. See Times Guide. ©Disney/Lucasfilm Ltd. Experience the magic of the Muppets in this 3-D 46 Hollywood Scoops S $ Courtyard 3 14 extravaganza. 25 minutes. ©, LLC. 35 Beauty and the Beast—Live on Stage Sundaes and hand-dipped ice cream cones. 7 12 NEW! Jedi Training: Trials of the Temple Hollywood Boulevard Witness the future of the Force, as younglings face their Experience the romantic fairy tale of the Beast in this 15 24 NEW! PizzeRizzo LD $ 47 Once Upon a Time 32 fears at the sacred Jedi Temple. 25 minutes. See Times Italian–American pizzeria, salad and desserts. lavish Broadway-style musical! 30 minutes. See Times Guide. ® Disney-themed apparel, jewelry and headwear for all ages. Echo 16 Guide. Visit Indiana Jones Adventure Outpost early in the 25 Mama Melrose’s Ristorante Italiano LD $$ 36 Rock ‘n’ Roller Coaster Starring Aerosmith ® 48”/122 cm. Lake 20 day to reserve a spot in the training. Participants ages 4-12 Pasta, chicken, seafood and steak. Presented by Hanes 48 Sweet Spells Handmade sweet treats like caramel apples, 17 must be present to register. Space is limited. Blast off in a stretch limousine through the freeways of Los crispy treats and cookies. Center Stage Angeles to the rockin’ tunes of Aerosmith. Mobility Access: 31 Transfer Access Vehicle and Transfer Practice Vehicle available. 1 8 See a Cast Member for transfer information. 11 21 18 Commissary 9 ShowS Multiple times throughout the day. See Times Guide. 30 For the First Time in Forever: A “Frozen” 28 10 NEW! Jedi Training: Trials of the Temple Disney Junior—Live on Stage! Sing-Along Celebration 29 Lane Pixar Place Pixar 19 26 ™ 27 Beauty and the Beast—Live on Stage Indiana Jones Epic Stunt Spectacular! Voyage of The Little Mermaid

12 LEGEND

22 13 Baby Care Center Hosted by Huggies® Park Information Symbols in List Reflective Captioning Dining Special Considerations for Attractions Symbols on Map “Frozen” Offerings Service Animal Relief Areas Character Greetings Attraction/Show Considerations Sign Language (available Sundays All dining locations listed accept a Safety: Please abide by all safety warnings and notices. Amenities . Smoking Locations FastPass+ kiosks available in FastPass+ experience and Wednesdays) Supervise children at all times. Children under age 7 years Restrooms Reservations recommended. Star Wars Offerings ATMs Presented by Chase English, Spanish and Portuguese. Single Rider Queue Automated External Defibrillators must be accompanied by a person age 14 years or older. Accessible Restrooms Call 407-WDW-DINE (939-3463). Stroller and Wheelchair Rentals ® Physical Considerations Devices Available at Guest Relations For your safety while on attractions, remain seated with Companion Restrooms B - Breakfast L - Lunch Holiday Character 23 Locker Rentals Information Center Minimum Height Requirement Assistive Listening hands, arms, feet and legs inside the vehicle. Supervise 24 First Aid* Presented by Florida Hospital D - Dinner S - Snack Greeting children. Complimentary Wi-Fi Disney PhotoPass® Photographers May be frightening for children Handheld Captioning muppetS ® $ = $14.99 and under per adult Wi-Fi is available in most areas. EpiPen (epinephrine injection, USP) *Emergency services available May remain in wheelchair/ECV Video Captioning Physical considerations on designated attractions: courtyard Auto-Injector Memory Maker Sales Center $$ = $15–$34.99 per adult Holiday Treats Some attractions and shows ® by calling 911. Must transfer to standard wheelchair Audio Description WARNING! For safety, you should be in good health and free from Automated External Defibrillators Nikon Picture Spot $$$ = $35–$59.99 per adult high blood pressure, heart, back or neck problems, motion sickness, or may have limited availability. Must transfer to standard wheelchair, Shopping See disneydiningpricinginfo.com for other conditions that could be aggravated by this adventure. Expectant Guest Relations and then to ride vehicle Outdoor Bar pricing details. mothers should not ride. 25