Tips & Information Accessibility and mobility GUIDE FOR GUESTS Mobility Visual Hearing WITH DISABILITIES DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Viewing Areas Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup Instead of carrying your Complimentary wheelchairs are available for Some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction purchases all day, have them delivered to areas for Guests with disabilities. These areas the Park entrance for: travel to and from the accessible parking lot or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. Oscar’s Super Service near the Park entrance are filled on a first-come, first-served basis. transferred from Park to Park. • Questions and Concerns and the nearest wheelchair rental location. representation of building boundaries, walkways, and pick them up as you exit the Park. Please Plan to arrive early, as space is limited. Viewing Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades These courtesy blue wheelchairs are not Park Hopping Options and landmarks for each area of the theme parks. allow three hours for delivery. If you prefer, spaces cannot be reserved or guaranteed. Device to display text at select attractions. • Separated Guest Assistance permitted for use inside the Theme Parks. If you plan to visit more than one Park on the same Presented in a booklet format. • Lost and Found have your purchases delivered directly to Parties larger than six may be asked to separate Video Captioning Caption-ready monitors designated your Disney Resort hotel. See a Merchandise Companion Restrooms day, retain your deposit ticket from the first Park. You • Services for Guests with and reunite afterwards. will be able to obtain a replacement wheelchair or Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built Cast Member for more details. Companion-assisted restroom facilities are to provide supplemental audio information Disabilities Accessible Transportation ECV the same day, if available, at the next Park with Device into Disney’s Handheld Device. Dining available in addition to facilities designed for and narration at specific attractions and outdoor access by Guests with mobility disabilities. Following options are available for Guests in no additional charge. Dining Reservations Table-Service locations via an interactive audio menu. Amenities available for $25 refundable deposit. These restrooms are located at: wheelchairs or ECVs: Services for International Guests are available restaurants book quickly, so please make ® Amenities available for $25 refundable deposit. Buses can accommodate various types at Guest Relations. reservations through the My Disney • Fantasmic! Theater, Sunset Boulevard of wheelchairs and ECVs. The Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes internacionales Experience app, at disneyworld.com/dine, • Sunset Showcase by calling 407-WDW-DINE (939-3463), or ® standard lift size is 30" x 48". The están disponibles en la oficina de Guest Relations. • Rock ‘n’ Roller Coaster , Sunset Wheelchair Replacement Locations Stationary Braille Maps Large print maps with for additional assistance by visiting any wheelchair or ECV must fit the Complimentary Reflective Captioning Available at many theater-type Des services pour les visiteurs internationaux Boulevard Amenities and • At Tatooine Traders - near Star Tours®—The Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions Guest Relations location. Most reservations • The Twilight Zone Tower of Terror™, lift without being forced and be sont disponibles au Guest Relations. must be canceled at least one day prior to Services for use Adventures Continue landmarks and attractions. Located near the Guest onto a panel positioned in front of you. See a Cast Member Sunset Boulevard securely fastened in the restraints. Relations Lobby and Guest Information Board Serviços para hóspedes internacionais estão the date of your reservation or a per person at the Park Companion Restrooms at the attraction for assistance. Launch Bay, Animation We recommend that Guests using disponíveis no Guest Relations. cancellation charge will be incurred (policies • Star Wars See map inside for locations indicated with at the intersection of Hollywood Boulevard and Written Aids Packets containing dialogue, narrations, and charges vary by location; please confirm Courtyard ECVs transfer to a bus seat while Sunset Boulevard. flashlights, pen and paper are available at or near performance Dienste für internationale Gäste sind bei der Area near Star Tours ®— onboard. Guest Relations erhältlich. before finalizing your reservation). • areas or entrances for most shows and attractions. The Adventures Continue, Echo Lake Watercraft access varies depending on the ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey ®, Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified • Toy Story Mania! Pixar Place type of watercraft and the existing More Options ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt • Muppet Vision 3D, Muppets Courtyard Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ております。 Disney World Resort for kids’ meals and water levels and conditions. basis at the rental location. also obtain information, including parade & show other items that meet Disney Nutrition Auxiliary Entrance Limitations Dining and Shopping Locations times and details about restaurant menus, by calling Sign Language Interpretation Available at Disney’s Shopping Guidelines. For more information, please Some attractions have auxiliary entrances Must be 18 years of age or older to rent ECVs. Hollywood Studios ® on Sundays and Wednesdays. Schedules ® Some counter-service locations and merchandise 407-827-7935. At Disney’s Hollywood Studios , you can visit disneymickeycheck.com. For special for Guests in wheelchairs. These entrances are available at Guest Relations that list specific interpreted may have narrow queues formed by railings that RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® explore specialty shops that are filled with dietary needs, please see a Restaurant show times for all Walt Disney World Theme Parks. are not intended to bypass waiting lines. may be difficult for Guests using wheelchairs. Available on a same-day basis and may only be the magic of movies, music and more. Cast Member upon arrival. Guests with disabilities and up to five Commemorate your day as a star with At these locations, we suggest that a member used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted members of their party may enter through keepsakes from Tower Hotel Gifts, authentic Payment Options will be held if you wish to leave and return to the performance schedule OR to request interpretation for other these entrances. The rest of the party should of your party order and transport the food, or same Park. special events and shows, call a minimum of 14 days in movie memorabilia or souvenirs from a Walt Disney World Resort accepts contact a Cast Member for assistance. galaxy far, far away. You can also download Disney Visa® Cards, Disney use the standard queue. advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. the Shop Disney Parks mobile app to search Rewards® Redemption Card, Disney Gift Card, for and purchase authentic Walt Disney Visa®, MasterCard®, Discover®, American Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding Safety in the Park Mobility Scooters/ECVs ® ® ® Please keep your speed to the walking speed of World® Resort merchandise. Express , Diners Club , JCB , traveler’s checks, shows, entertainment, operating hours and even character appearances! cash and Disney Dollars. • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. those around you. service animals • Theater venues have limited capacity and may fill up before show time. Please ensure your entire Adjust and lower speed while maneuvering party is together prior to entering the facility. Park Rules through enclosed spaces like restrooms, • Some walkways in the Park may close periodically. merchandise and food and beverage locations. Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a Park rules, signs and instructions including: Park your device in safe locations clear from harness. Cast Members are not able to take control of service animals. Guests with service animals should follow the • All bags are subject