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Guide for Guests with Disabilities

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Guide for Guests with Disabilities GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas Some show areas have WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located just inside the Park and Pickup Instead of carrying your wheelchairs are available for travel to and designated viewing areas for Guests with available for rent at any of the four Parks. Available Device to amplify sound through headphones or induction entrance for: purchases all day, have them delivered to Available for Rent to provide an overview of the Theme Park. from the accessible parking lot and the nearest disabilities. These areas are filled on a first- on a first-come, first-served basis and may not be neck loop at specific attractions. the stroller and wheelchair rental location come, first-served basis. Plan to arrive early, or Deposit Portable Tactile Maps Provides a tactile • Questions and Concerns wheelchair rental location. These courtesy blue transferred from Theme Park to Theme Park. • Ticket Upgrades near the Main Entrance and pick them up wheelchairs are not permitted for use inside the as space is limited. Viewing spaces cannot representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld as you exit the Park. Please allow three Device to display text at select attractions. • Separated Guest Assistance Theme Parks. be reserved or guaranteed. Parties larger than Park Hopping Options and landmarks for each area of the Theme Parks. hours for delivery to the front of the Park. If six may be asked to separate and reunite If you plan to visit more than one Theme Park on Presented in a booklet format. • Lost and Found you prefer, have your purchases delivered Companion Restrooms Companion- Video Captioning Caption-ready monitors designated afterwards. the same day, retain your deposit ticket from the • Services for Guests directly to your Disney Resort hotel. See a assisted restroom facilities are available Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built Accessible Transportation The following first Park. You will be able to obtain a replacement with Disabilities Merchandise Cast Member for more details. in addition to facilities designed for access Device to provide supplemental audio information into Disney’s Handheld Device. by Guests with mobility disabilities. These option is available for Guests in wheelchairs wheelchair or ECV the same day, if available, at the and narration at specific attractions and outdoor Amenities available for $25 refundable deposit. Dining restrooms are located at: or ECVs: next Park with no additional charge. Dining Reservations locations via an interactive audio menu. • Chester ‘n Hester’s, DinoLand U.S.A.® Buses can accommodate various types of Services for International Guests are Table-Service restaurants book quickly, so ® ® wheelchairs and ECVs. The standard lift size is Amenities available for $25 refundable deposit. available at Guest Relations. please make reservations through the My • Conservation Station , Rafiki’s Planet Watch • Discovery Island® 30" x 48". The wheelchair or ECV must fit the Los Servicios para huéspedes Disney Experience app, at disneyworld.com/ lift without being forced and be securely Rental Location Next to Garden Gate Gifts near Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. dine, by calling 407-WDW-DINE (939-3463), • Expedition Everest - Legend of the Forbidden internacionales están disponibles en la oficina Mountain®, Asia fastened in the restraints. We recommend that de Guest Relations. or for additional assistance by visiting any Guests using ECVs transfer to a bus seat Wheelchair Replacement Locations Stationary Braille Maps Large print maps with • First Aid, Discovery Island Complimentary Reflective Captioning Available at many theater-type Guest Relations location. Most reservations while onboard. • Creature Comforts - Discovery Island® near Braille overlay and raised graphics to highlight key Des services pour les visiteurs • Harambe Theater Restrooms, Africa Amenities and attractions, utilizing LED display to project desired captions must be canceled at least one day prior to First Aid landmarks and attractions. Located in the Guest internationaux sont disponibles au the date of your reservation or a per person • Maharajah Jungle Trek®, Asia Dining and Shopping Locations Some Services for use onto a panel positioned in front of you. See a Cast Member Guest Relations. • Mombasa Marketplace - In Africa near Harambe Relations Lobby. cancellation charge will be incurred (policies • Mombasa Marketplace, Africa counter-service and merchandise locations may at the Park at the attraction for assistance. Serviços para visitantes internacionais estão have narrow queues formed by railings that Fruit Market and charges vary by location; please confirm Auxiliary Entrance Limitations Some Written Aids Packets containing dialogue, narrations, disponíveis no Guest Relations. before finalizing your reservation). may be difficult for Guests using wheelchairs. Companion Restrooms attractions have auxiliary entrances for Guests At these locations, we suggest that a member flashlights, pen and paper are available at or near performance Dienste für internationale Gäste sind bei der in wheelchairs. These entrances are not See map inside for locations indicated with areas or entrances for most shows and attractions. Guest Relations erhältlich. Mickey Check Look for the Mickey of your party order and transport the food, or Check on menus throughout the Walt intended to bypass waiting lines. Guests with contact a Cast Member for assistance. ゲストリレーションにて世界各国からの Disney World® Resort for kids’ meals and disabilities and up to five members of their party More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified ゲストの皆様向けのサービスをご案内し other items that meet Disney Nutrition may enter through these entrances. The rest of Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ております。 Guidelines. For more information, please visit the party should use the standard queue. basis at the rental location. also obtain information, including parade and show Sign Language Interpretation Available at Disney’s disneymickeycheck.com. For special times and details about restaurant menus, by calling ® Shopping Must be 18 years of age or older to rent ECVs. Animal Kingdom Theme Park on Tuesdays and Saturdays. ® dietary needs, please see a restaurant Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding shows, 407-827-7935. While at Disney’s Animal Kingdom Theme entertainment, operating hours and even character appearances! Schedules are available at Guest Relations that list specific manager or chef. For information on RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® Park, you’ll have a wild time shopping for • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. interpreted show times for all Walt Disney World Theme souvenirs and keepsakes to commemorate allergy-friendly food options, please visit Available on a same-day basis and may only be Parks. Terra Treats (14 on the map). • Theater venues have limited capacity and may fill up before show time. Please ensure your entire your adventure. Keep your eyes open and party is together prior to entering the facility. used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted you’ll spot authentic African artwork such Payment Options • Some walkways in the Park may close periodically. will be held if you wish to leave and return to the performance schedule OR to request interpretation for other as carvings, baskets, masks and jewelry. Walt Disney World Resort accepts same Park. special events and shows, call a minimum of 14 days in You’ll also find traditional souvenirs like Disney Visa® Cards, Disney advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. apparel, toys, ear hats, Disney Pins and more! Rewards® Redemption Card, Disney Gift Card, ® ® ® Visa , MasterCard , Discover , American Mobility Scooters/ECVs Please keep your speed ® ® ® Safety in the Park Express , Diners Club , JCB , traveler’s checks, Resorts/Special Reservations Disney Resort hotels offer special equipment and to the walking speed of those around you. cash and Disney Dollars. facilities for Guests with disabilities. For information specific to individual Resorts, please call Service animals must be under the control of the owner • Primeval Whirl® Park Rules To provide a comfortable, safe, and enjoyable experience for our Guests, Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. Adjust and lower speed while maneuvering at all times and should remain on a leash or in a harness. Guests with service animals should check with a host please comply with Park rules, signs and instructions including: Accessibility information and accommodations for the following locations: through enclosed spaces like restrooms, Cast Members are not able to take control of service for
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