Tis mi essiii d mii GUIDE FOR GUESTS ii isu ei WITH DISABILITIES DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Viewing Areas Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup Instead of carrying your Complimentary wheelchairs are available for Some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction purchases all day, have them delivered to areas for Guests with disabilities. These areas the Park entrance for: travel to and from the accessible parking lot or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. Oscar’s Super Service near the Park entrance are filled on a first-come, first-served basis. transferred from Park to Park. • Questions and Concerns and the nearest wheelchair rental location. representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld and pick them up as you exit the Park. Please Plan to arrive early, as space is limited. Viewing • Ticket Upgrades These courtesy blue wheelchairs are not Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. allow three hours for delivery. If you prefer, spaces cannot be reserved or guaranteed. • Separated Guest Assistance permitted for use inside the Theme Parks. If you plan to visit more than one Park on the same Presented in a booklet format. Theater Captioning Many theater-type attractions now have your purchases delivered directly to Parties larger than six may be asked to separate • Lost and Found Restrooms and Companion Restrooms day, retain your deposit ticket from the first Park. You offer Handheld Captioning. • Services for Guests with your Disney Resort hotel. See a Merchandise and reunite afterwards. Audio Description Utilizes Disney’s Handheld Cast Member for more details. Restrooms at the Theme Parks, designated by will be able to obtain a replacement wheelchair or Video Captioning Caption-ready monitors designated Disabilities Device to provide supplemental audio information , offer facilities designed for access by Accessible Transportation ECV the same day, if available, at the next Park with with a “CC” symbol can be activated by remote control built Dining no additional charge. and narration at specific attractions and outdoor Guests with mobility disabilities. Companion- Following options are available for Guests in locations via an interactive audio menu. into Disney’s Handheld Device. Dining Reservations Table-Service assisted restroom facilities, designated by wheelchairs or ECVs: restaurants book quickly, so please make Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. Services for International Guests are available , are also available at various locations ® at Guest Relations. reservations through the My Disney Buses can accommodate various types in each Theme Park. Theme Park First Aid of wheelchairs and ECVs. The Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes internacionales Experience app, at disneyworld.com/dine, by calling 407-WDW-DINE (939-3463), or locations, designated by , have facilities standard lift size is 30" x 48". The están disponibles en la oficina de Guest Relations. Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, for additional assistance by visiting any with additional space and privacy for wheelchair or ECV must fit the Complimentary Des services pour les visiteurs internationaux • At Tatooine Traders - near Tours®—The Braille overlay and raised graphics to highlight key flashlights, pen and paper are available at or near performance Guest Relations location. Most reservations individuals who may need assistance from a lift without being forced and be Amenities and sont disponibles au Guest Relations. member of their party with their personal care Adventures Continue landmarks and attractions. Located near the Guest areas or entrances for most shows and attractions. must be canceled at least one day prior to securely fastened in the restraints. Services for use needs. Companion Restrooms are located at: Companion Restrooms Relations Lobby and Guest Information Board Serviços para hóspedes internacionais estão the date of your reservation or a per person We recommend that Guests using at the Park disponíveis no Guest Relations. See map inside for locations indicated with at the intersection of Hollywood Boulevard and cancellation charge will be incurred (policies First Aid, Park Entrance and charges vary by location; please confirm • ECVs transfer to a bus seat while Sunset Boulevard. Dienste für internationale Gäste sind bei der • Fantasmic! Theater, Sunset Boulevard onboard. Guest Relations erhältlich. before finalizing your reservation). • Sunset Showcase Watercraft access varies depending on the ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey Rock ‘n’ Roller Coaster ®, Sunset Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified • type of watercraft and the existing More Options ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt Boulevard Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ております。 Disney World Resort for kids’ meals and • The Twilight Zone Tower of Terror™, water levels and conditions. basis at the rental location. also obtain information, including parade & show other items that meet Disney Nutrition Sign Language Interpretation Available at Disney’s Sunset Boulevard Dining and Shopping Locations times and details about restaurant menus, by calling ® Shopping Guidelines. For more information, please Must be 18 years of age or older to rent ECVs. Hollywood Studios on Sundays and Wednesdays. Schedules ® • Launch Bay, Animation Some counter-service locations and merchandise 407-827-7935. At Disney’s Hollywood Studios , you can visit disneymickeycheck.com. For special are available at Guest Relations that list specific interpreted Courtyard may have narrow queues formed by railings that RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® explore specialty shops that are filled with dietary needs, please see a Restaurant show times for all World Theme Parks. • Area near ®— may be difficult for Guests using wheelchairs. Available on a same-day basis and may only be the magic of movies, music and more. Cast Member upon arrival. For future visits to request confirmation of our interpreted Commemorate your day as a star with The Adventures Continue, Echo Lake At these locations, we suggest that a member used in the Park where they are rented. Your ECV ® will be held if you wish to leave and return to the performance schedule OR to request interpretation for other keepsakes from Tower Hotel Gifts, authentic Payment Options • Toy Story Mania! , Place of your party order and transport the food, or same Park. special events and shows, call a minimum of 14 days in movie memorabilia or souvenirs from a Resort accepts • Muppet Vision 3D, Muppets Courtyard contact a Cast Member for assistance. advance at 407-824-4321 [voice]. galaxy far, far away. You can also download Disney Visa® Cards, Disney the Shop Disney Parks mobile app to search Rewards® Redemption Card, Disney Gift Card, for and purchase authentic Walt Disney Visa®, MasterCard®, Discover®, American Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding Safety in the Park Mobility Scooters/ECVs ® ® ® Please keep your speed to the walking speed of World ® Resort merchandise. Express , Diners Club , JCB , traveler’s checks, shows, entertainment, operating hours and even character appearances! cash and . • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. those around you. seie ims • Theater venues have limited capacity and may fill up before show time. Please ensure your entire Adjust and lower speed while maneuvering party is together prior to entering the facility. Park Rules through enclosed spaces like restrooms, • Some walkways in the Park may close periodically. merchandise and food and beverage locations. Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an To provide a comfortable, safe and enjoyable experience for our Guests, please comply with individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a Park rules, signs and instructions including: Park your device in safe locations clear from harness. Cast Members are not able to take control of service animals. • All bags are subject to inspection prior to admission. ed ises d Sudis walkways and stairs. • Proper attire is required. Service Restrictions Due to the nature of Guests with service animals should check with a host Evacuation • Smoking is allowed only in designated areas. some attractions, service animals may not be permitted for attraction and boarding information at the following • Weapons are strictly prohibited. In the event of an evacuation, Guests may be Resorts/Special Reservations Disney Resort hotels offer special equipment and to ride. At these locations, please inquire with a attractions: Additional details and a complete listing of Park rules are available at Guest Relations or required to walk certain distances and navigate ® disneyworld.com/parkrules. facilities for Guests with disabilities. For information specific to individual Resorts, please call stairs or narrow walkways. In this case, please Cast Member about available options including a • Toy Story Mania! Walt Disney World Resort Special Reservations at 407-939-7807 [voice]. have a member of your party assist you, or wait in Rider Switch with a member of your party or a portable kennel. Service Animal Relief Areas a vehicle for assistance. • Echo Lake: Next to ABC Sound Studio restrooms ei e All Guests who wish to leave the Park and return later in the Accessibility information and accommodations for the following locations: • Rock ‘n’ Roller Coaster ® Starring Aerosmith • In the courtyard of First Aid day may do so by presenting their original admission media. Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Transfers • The Twilight Zone Tower of Terror™ Some attractions require Guests to transfer from • Animation Courtyard: Across from the entrance of • To get to Disney’s Hollywood Studios parking lot, take a Parking Tram located Blizzard Beach Water Park. • Star Tours —The Adventures Continue outside the front of the Park. their wheelchairs to the ride. Cast Members Walt Disney Presents ® Guest Relations location at the Welcome Center at Disney Springs ® are not permitted to physically lift Guests in the • To get to ® Park or Disney’s Animal Kingdom ® Theme Park, take Kennel Town Center. transfer. a Bus located outside the front of the Park. For information and reservations, call 877-493-9738. • To get to ®, take a Bus or a FriendShip Boat located outside the front of the Park. ® • To get to Disney Springs between the hours of 4:00pm–11:00pm, take a Bus located * Download it for FREE today . Please contact a Cast Member for information and assistance. outside the front of the Park. At all other times, take a Bus to any Disney Resort hotel, *App includes products for purchase. and then another Bus to Disney Springs.

• To get to Disney’s Yacht & Beach Club Resorts, Disney’s BoardWalk Inn and ® Villas or the Walt Disney World Swan and Dolphin Hotels, walk or take a The official mobile app Specialty Lighting Effects/ Magnetic Fields Special Effects Disney Wild About Safety Tips FriendShip Boat located outside the front of the Park. that’s the one-stop shop for your Photosensitivity Common equipment, such as electric motors and radios, Special effects, including theatrical As Timon and Pumbaa would say, “Don’t wait too late to hydrate!” Download the • To get to all other Disney Resort hotels, take a Bus located outside the front of Walt Disney World® vacation! Specialty lighting and other visual that produce electric and magnetic fields are utilized smokes, fog, snow and bubbles, are Disney Wild About Safety mobile app or the Park. effects are used extensively throughout extensively throughout the world and also within our used at select Walt Disney World visit for more ® disneywildaboutsafety.com the Walt Disney World Resort. These Resorts. These fields are generally no greater than you Resort attractions, shows and special safety tips and fun games. Download My Disney Experience from an app store to access effects include strobe lights and other would experience in any urban environment or may be events. All special effects are produced Ask us about staying at a Disney Resort You can also visit MyDisneyExperience.com on your mobile browser. Wi-Fi is available in most areas. hotel tonight. Call 407-WDISNEY (934-7639). real-time Park information and step-by-step walking directions. effects such as simulated lightning, exposed to through common household appliances such using products that have been proven to Availability subject to device limitations and features may vary by device or service provider. Message and data rates may apply. Coverage and app stores not available everywhere. If you’re MyDisneyExperience.com Please look for the recycling containers under 18, get your parent’s permission rst. † In-app ticket purchases not available to residents of all countries.** Valid Theme Park admission and online registration required. Disney FastPass+ Or visit on your mobile browser. explosions and chaser lights. as vacuum cleaners and hair dryers. be safe in these applications. attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. throughout the Park and join us in our Apple® and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. commitment to the environment. ©Disney MMPLUS-16-50186 NOTE: If you or any member of your party have questions regarding the above, you may speak with a Guest Relations Cast Member for details. ©Disney 0817 Follow @WDWToday and Tweet with us! d ued 14 Tune-In Lounge $ imi ud RESERVE ACCESS TO SOME OF Full bar with beer, beverages and specialty cocktails. • Fairfax Fare LD $ Tex-Mex-inspired selection, foot-long hot YOUR MUST-DO FUN! ® Explore the life and dogs, salads and specialty house cocktails. 1 The Trolley Car Café S $ 15 50’s Prime Time Café Hosted by Coca-Cola 32 Walt Disney Presents Select up to three FastPass+ experiences by visiting a Starbucks® espresso and house-made Disney pastries. FastPass+ kiosk identified on the map with . LD $$ Pot roast, meatloaf and fried chicken. legacy of Walt Disney, from Mickey Mouse to the Magic Kingdoms • Hollywood Scoops S $ Once you redeem your initial selections, return for information 2 The Hollywood Brown Derby LD $$$ and beyond. Sundaes and hand-dipped ice cream cones. about availability and selecting additional experiences. 40 16 Min and Bill’s Dockside Diner LD $ The famous Brown Derby Cobb salad, steak, seafood, Hot dogs, sandwiches, nachos and milk shakes. 33 Voyage of The Little Mermaid 43 KRNR The Rock Station S $ chicken and desserts. Celebrate the highlights of “The Little Mermaid” in this live show. Hot dogs, ice cream, frozen beverages and beer. 17 Oasis Canteen S $ 17 minutes. Sunset Showcase • The Hollywood Brown Derby Lounge LD $ Funnel cakes, ice cream, ice cream floats and draft beer. 44 Once Upon a Time Beer, wine, specialty cocktails and small bites. See host or Star Wars ® 34 Launch Bay Presented by Hewlett Packard Disney-themed apparel, jewelry and headwear for all ages. hostess for seating. 18 Backlot Express Hosted by Coca-Cola LD $ View movie props, screen videos, Angus burgers, salads and chicken breast nuggets. Enterprise 45 Sweet Spells Handmade sweet treats like caramel apples, 3 Oscar’s Super Service shop for specialty and collective merchandise and greet Star Wars crispy treats and cookies. Package Pickup, Stroller and Wheelchair Rentals. 19 Adventure Outpost heroes and villains. Toys, apparel and headwear themed to Indiana Jones. ® Boat to Epcot ® 4 Mickey’s of Hollywood Apparel, costumes and toys inspired 35 —Live on Stage! Presented by Pull-Ups Resorts and Epcot Disney Character gifts and Park souvenirs. 20 “Frozen” Fractal Gifts Sing, dance and play with Disney Junior 38 39 by Anna, Elsa and friends. pals in this family-friendly stage show. 24 minutes. 5 Adrian & Edith’s Head to Toe Star Wars-inspired toys and apparel, Embroidery personalization on hats and towels. 21 Tatooine Traders 36 Disney Studio Store plus personalized build-your-own Droids and lightsabers. Discover great gifts for your Disney Junior fan. 6 Keystone Clothiers 43 Men’s and women’s fashion and accessories. mues ud suse ued TTT N 40 e e 22 Muppet Vision 3D 37 Beauty and the Beast—Live on Stage See Times Guide 37 Walkway to Epcot Experience the magic of in this 3-D Epcot Experience the romantic fairy tale of the Beast in this lavish Resorts and 7 For the First Time in Forever: A “Frozen” extravaganza. 25 minutes. ©The Muppets Studio, LLC. Sing-Along Celebration Broadway-style musical! 30 minutes. See Times Guide. W E For the First Time in Forever: 42 T Join Anna, Elsa and the newly-appointed royal historians 23 NEW! PizzeRizzo L $ 38 Rock ‘n’ Roller Coaster ® Starring Aerosmith Italian–American pizzeria, salad and desserts. ® A “Frozen” Sing-Along Celebration of Arendelle. 30 minutes. Presented by Hanes 48”/122 cm. Buses to Disney Resort 44 hotels and Epcot Star Wars™ A saga film 24 Mama Melrose’s Ristorante Italiano LD $$ Blast off in a stretch limousine through the freeways of Los S 8 : Path of the Jedi ™ experience, including footage from “Star Wars: The Force Pasta, chicken, seafood and steak. Angeles to the rockin’ tunes of Aerosmith. Mobility Access: Indiana Jones Epic Stunt Spectacular! 41 suse ued Awakens.” 10 minutes. Transfer Access Vehicle and Transfer Practice Vehicle available. 3 Trams to mmiss e See a Cast Member for transfer information. Jedi Training: Trials of the Temple Parking lot 9 Celebrity Spotlight Meet Olaf from “Frozen.” ™ 40”/102 10 Indiana Jones™ Epic Stunt Spectacular! 25 Mickey and Minnie Starring in Red Carpet Dreams 39 The Twilight Zone Tower of Terror cm. Take a thrilling ride into the Twilight Zone 35 Cheer on Indy and Marion as they Meet Mickey all dressed up as the Sorcerer’s Apprentice and Voyage of The Little Mermaid 34 45 5 perform amazing stunts and demonstrate movie-making Minnie Mouse in her red carpet couture! aboard a haunted elevator. Mobility Access: See a Cast Member 1 for transfer information. The Twilight Zone® is a registered trademark of CBS, 4 magic. 30 minutes. See Times Guide. ©Disney/Lucasfilm Ltd. 26 Sci-Fi Dine-In Theater Restaurant LD $$ Disney Junior—Live on Stage! 36 Inc. and used with permission pursuant to a license from CBS, Inc. ©Disney/CBS, Inc. d ued13 11 Jedi Training: Trials of the Temple Angus burgers, sandwiches, seafood, pasta, steak and chicken. 2 Fantasmic! ® imi ud 6 Witness the future of the Force, as younglings face their 40 Presented by Pop Secret Star Wars: A Galaxy Far, Far Away 27 ABC Commissary LD $ Watch the power of dreams blaze before you in this 33 14 fears at the sacred Jedi Temple. 25 minutes. See Times Angus burger, ribs, chicken, salad and seasonal entrées. musical show with stunning pyrotechnics and water projections. 15 Guide. Visit Outpost early in the Beauty and the Beast—Live on Stage e e day to reserve a spot in the training. Participants ages i e Snacks and beverages available for purchase 1.5 hours prior to 19 show time. 30 minutes. See Times Guide. Mobility Access: Please Center Stage 16 4-12 must be present to register. Space is limited. Fantasmic! Presented by Pop Secret® ® see a Cast Member at the entrance of the standard queue for Star Tours® 28 Toy Story Mania! Ride this 32 12 —The Adventures Continue midway-style, 4-D shootin’ game starring your favorite “Toy Story” direction. 40”/102 cm. Feel the power of the Force characters. Toy Story Mania! is inspired by Disney•Pixar’s “Toy Story” films. NEW! Disney Movie Magic 7 during a 3-D, motion-simulated space flight. Mobility Access: See 41 Sunshine Day Café S $ 10 a Cast Member for Transfer Access Seat and transfer information. 29 Meet Buzz Lightyear & Woody at Pixar Place Chef-inspired gourmet hot dogs, beer and snacks. Open Seasonally. 20 Star Wars: A Galactic Spectacular ©2015 Lucasfilm Ltd. & TM. ©Disney/Lucasfilm Ltd. The stars of Disney•Pixar’s “Toy Story” films are “ready on set” 42 Sunset Ranch Market 17 Casual family buffet. American cuisine. at Woody’s Picture Shootin’ Corral. mmiss e 8 13 Hollywood & Vine • Anaheim Produce S $ 31 30 Hey Howdy Hey Take Away S $ Fresh fruit, pretzels, frozen lemonade and margaritas. • Disney Junior Play ‘n Dine B $$ Hot dogs, popcorn, soft pretzels and frozen beverages. 30 27 9 Join popular Disney Junior pals as they host a musical meal. • Rosie’s All-American Café LD $ 28 31 Toy Story Dept. Angus burgers and chicken breast nuggets. i e 29 • Minnie’s Seasonal Dining LD $$$ 25 18 Minnie invites you to meet all her friends at delightful parties Toys and accessories featuring your “Toy Story” pals. • Catalina Eddie’s LD $ 26 throughout the year! Pizza and Caesar salad. Open Seasonally.

11 eed Stroller Rentals Hosted by Huggies® Must transfer to standard wheelchair, Dining Symbols in List Special Considerations for Attractions 21 12 Symbols on Map Wheelchair Rentals Attraction/Show Considerations and then to ride vehicle All dining locations listed accept a Safety: Please abide by all safety warnings and notices. Amenities Locker Rentals FastPass+ experience Sign Language (available Sundays Disney dining plan. ® Supervise children at all times. Children under Restrooms Disney PhotoPass Photographers Single Rider Queue and Wednesdays) Mobile Ordering age 7 years must be accompanied by a person Accessible Restrooms Memory Maker Sales Center Physical Considerations Automated External Defibrillators Reservations recommended. age 14 years or older. Nikon ® Picture Spot Devices Available at Guest Relations Call 407-WDW-DINE (939-3463). Companion Restrooms The seating and restraints on this For your safety while on attractions, remain 22 First Aid* Presented by Florida Hospital Park Information attraction may prohibit Guests of certain Assistive Listening Breakfast Lunch Complimentary Wi-Fi 23 B - L - seated with hands, arms, feet and legs inside Automated External Defibrillators Character Greetings body shapes or sizes from riding. Handheld Captioning D - Dinner S - Snack the vehicle. Supervise children. Wi-Fi is available in most FastPass+ kiosks available in Minimum Height Requirement Video Captioning Guest Relations $ = $14.99 and under per adult Physical considerations on designated attractions: areas. Some attractions and mues ud Baby Care Center Hosted by Huggies® English, Spanish and Portuguese. May be frightening for children Audio Description $$ = $15–$34.99 per adult WARNING! For safety, you should be in good health and shows may have limited Service Animal Relief Areas ® May remain in wheelchair/ECV Character Greetings free from high blood pressure, heart, back or neck problems, = $35–$59.99 per adult availability. Smoking Locations Information Center Must transfer to standard wheelchair Entertainment $$$ motion sickness, or other conditions that could be aggravated See disneydiningpricinginfo.com for ATMs Presented by Chase *Emergency services available by calling 911. Shopping by this adventure. Expectant mothers should not ride. 24 pricing details.