Tips & Information Accessibility and mobility GUIDE FOR GUESTS Mobility Visual Hearing WITH DISABILITIES DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Viewing Areas Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Complimentary wheelchairs are available for Guest Amenities Please visit Guest Relations located inside and Pickup Instead of carrying your Some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction the Park entrance for: purchases all day, have them delivered travel to and from the accessible parking lot areas for Guests with disabilities. These areas on a first-come, first-served basis and may not be neck loop at specific attractions. to Oscar’s Super Service near the Park and the nearest wheelchair rental location. are filled on a first-come, first-served basis. or Deposit Portable Tactile Maps Provides a tactile • Questions and Concerns transferred from Park to Park. Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades entrance and pick them up as you exit. These courtesy blue wheelchairs are not Plan to arrive early, as space is limited. Viewing representation of building boundaries, walkways Park Hopping Options Device to display text at select attractions. • Separated Guest Assistance Please allow three hours for delivery. If permitted for use inside the Theme Parks. spaces cannot be reserved or guaranteed. and landmarks for each area of the Theme Parks. If you plan to visit more than one Park on the same Presented in a booklet format. Theater Captioning Many theater-type attractions now • Lost and Found you prefer, have your purchases delivered Restrooms and Companion Restrooms Parties larger than six may be asked to separate directly to your hotel. day, retain your deposit ticket from the first Park. You offer Handheld Captioning. To report a lost item, please visit Disney Resort See a Restrooms at the Theme Parks, designated by and reunite afterwards. Audio Description Utilizes Disney’s Handheld Merchandise Cast Member for more details. will be able to obtain a replacement wheelchair or disneyworld.com/lostandfound. , offer facilities designed for access by Accessible Transportation Device to provide supplemental audio information Video Captioning Caption-ready monitors designated ECV the same day, if available, at the next Park with with a “CC” symbol can be activated by remote control built • Services for Guests with Dining Guests with mobility disabilities. Companion- The following options are available for Guests no additional charge. and narration at specific attractions and outdoor Disabilities Dining Reservations Table-Service assisted restroom facilities, designated by in wheelchairs or ECVs: locations via an interactive audio menu. into Disney’s Handheld Device. restaurants book quickly, so please make , are also available at various locations Buses can accommodate various types ® Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. reservations through the My Disney in each Theme Park. Theme Park First Aid of wheelchairs and ECVs. The Experience app, at disneyworld.com/dine, Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Services for International Guests are available locations, designated by , have facilities standard lift size is 30" x 48". The at Guest Relations. by calling 407-WDW-DINE (939-3463), or with additional space and privacy for for additional assistance by visiting any wheelchair or ECV must fit the Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, Los Servicios para Huéspedes internacionales individuals who may need assistance from a lift without being forced and be • At Tatooine Traders - near Star Tours ®—The Braille overlay and raised graphics to highlight key flashlights, pen and paper are available at or near performance Guest Relations location. Most reservations member of their party with their personal care Amenities and están disponibles en la oficina de Guest Relations. securely fastened in the restraints. Adventures Continue landmarks and attractions. Located near the Guest areas or entrances for most shows and attractions. must be canceled at least one day prior to needs. Companion Restrooms are located at: Services for use Des services pour les Visiteurs internationaux the date of your reservation or a per person We recommend that Guests using Companion Restrooms Relations Lobby and Guest Information Board • First Aid, Park Entrance at the Park sont disponibles au Guest Relations. cancellation charge will be incurred (policies ECVs transfer to a bus seat See map inside for locations indicated with at the intersection of Hollywood Boulevard and ® Sunset Boulevard. Serviços para Hóspedes internacionais estão and charges vary by location; please confirm • Area near Star Tours — The while onboard. Adventures Continue, Echo Lake disponíveis no Guest Relations. before finalizing your reservation). Watercraft access varies depending on the • Muppet Vision 3D, Grand Avenue Dienste für internationale Gäste sind bei der Disney Check Look for the Disney type of watercraft and the existing • Near Woody's Lunch Box, Toy Story Land More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Guest Relations erhältlich. Check on menus throughout the Walt Disney water levels and conditions. with the appropriate language pin on their nametag. • Near Walt Disney Presents, Limited number available on a first-come, first-served and options, please visit Guest Relations. You may ゲストリレーションにて世界各国からの World Resort for kids’ meals and other items Dining and Shopping Locations basis at the rental location. also obtain information, including parade & show that meet Disney Nutrition Guidelines. Animation Courtyard Sign Language Interpretation Available at Disney’s ゲストの皆様向けのサービスをご案内し times and details about restaurant menus, by ® ™ Some counter-service locations and merchandise Hollywood Studios on Sundays and Wednesdays. Schedules ております。 For more information, please visit • Star Wars Launch Bay, Must be 18 years of age or older to rent ECVs. calling 407-827-7935. disneycheck.com. For special dietary Animation Courtyard may have narrow queues formed by railings that are available at Guest Relations that list specific interpreted RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® Shopping needs, please see a Restaurant Cast ® may be difficult for Guests using wheelchairs. show times for all Walt Disney World Theme Parks. ® • Rock ‘n’ Roller Coaster , Available on a same-day basis and may only be At Disney’s Hollywood Studios , you can Member upon arrival. Sunset Boulevard At these locations, we suggest that a member For future visits to request confirmation of our interpreted explore specialty shops that are filled with used in the Park where they are rented. Your ECV ™ of your party order and transport the food, or performance schedule OR to request interpretation for other the magic of movies, music and more. Payment Options • The Twilight Zone Tower of Terror , will be held if you wish to leave and return to the Sunset Boulevard contact a Cast Member for assistance. same Park. special events and shows, call a minimum of 14 days in Commemorate your day as a star with Walt Disney World Resort advance at 407-824-4321 [voice]. keepsakes from unique shops Celebrity 5 & accepts Disney® Visa® Cards, • Fantasmic! - Hollywood Hills Amphitheater 10, Tower Hotel Gifts and Stage 1 Company Disney Rewards Redemption Card, Disney • Sunset Showcase Mobility Scooters/ECVs Store. You can also download the Shop Gift Card, Visa®, MasterCard®, Discover®, Safety in the Park Disney Parks mobile app to search for and American Express®, Diners Club®, JCB®, Please keep your speed to the walking speed of purchase authentic Walt Disney World ® traveler’s checks, cash and Disney Dollars. dining those around you. service animals Resort merchandise. Mobile Ordering Special Events & Tours Adjust and lower speed while maneuvering Save time by ordering Disney’s Hollywood Studios ® is the perfect destination for tours and through enclosed spaces like restrooms, Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an Park Rules from the My Disney special dining experiences. Call 407-WDW-DINE (939-3463) or visit merchandise and food & beverage locations. individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a To provide a comfortable, safe and enjoyable experience for our Guests, please comply with Experience app at Guest Relations for more information and availability for the Star Wars harness. Cast Members are not able to take control of service animals. Park rules, signs and instructions including: Park your device in safe locations clear from • All bags are subject to inspection prior to admission. locations noted with . Guided Tour, Fantasmic! Dessert & VIP Viewing Experience and more. walkways and stairs. Service Animal Restrictions Due to the nature