COURSE CATALOG COURSE CATALOG

The Janitor University administration building is located in Salt Lake City at the historic Butler-Wallin House. The house was recently added to the National Register of Historic Places.

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1045 East 4500 South, Salt Lake City, Utah 84117 Phone: 801-263-0861 • Fax: 801-263-0865 Toll Free: 877-755-6711 • www.managemen.com

Revised 2/10 COURSE CATALOG

Table of Contents

Janitor University ...... 2

The Program ...... 2

The Specifics ...... 3

The Curriculum ...... 3

(OS1) Team Cleaning ...... 4

Microbiology in the Restroom ...... 4

The Faculty ...... 5

1 COURSE CATALOG

Janitor University anitor University adds a new dimension to study for final exams. Each session promises the Jcleaning operations management training, it same level of learning, excitement and rigor for adds: more time, more emphasis, more exposure, which Janitor University is known. more material, more instruction from the Janitor University faculty, and more opportunity to Janitor University is designed for cleaning learn. industry executives seeking to broaden their skills, focus their attention and Here’s how it works. Janitor University improve their organizations. Janitor offers a slate of classes, each tightly focused University seminars have been carefully on the (OS1) cleaning process. When on the designed to give you a wide variety of tools, Janitor University campus in Salt Lake City, techniques and strategies you can put into students will attend classes and be exposed practice immediately, to make your cleaning to a unique combination of lectures, program and training efforts more productive seminars, labs, discussion groups, field trips and than you ever thought possible. All of us at Janitor hands-on training. The students take extensive University are committed to excellence in serving notes, write master plans, prepare strategies and you, our students and clients.

The Program any in cleaning management think only With its special features and unique strengths, Mabout today. Janitor University gives us the Janitor University offers comprehensive tools to look further down the road and build preparation for executive positions in large effective strategies for the years ahead. cleaning organizations that are not available elsewhere. Janitor University is a tremendous opportunity to look at everything The participants in Janitor University you’ve learned through experience classes are one of the programs and to benchmark best practices with greatest strengths. Each class consists some of the best thinkers and of an outstanding group of practitioners in the cleaning industry. experienced executives and managers from varied backgrounds In addition to the formal study of new who work in the upper levels of techniques, preparation for cleaning industry established organizations. leadership requires time for reflection on the past and assimilation of new ideas. The intensive days The participants come to Janitor University from of each Janitor University session, provide an impressive variety of organizations. Classes participants the opportunity to re-examine deeply usually include executives from contract cleaning rooted assumptions, to recognize limitations of companies, utilities, education, healthcare, habitual approaches, to learn and test alternate manufacturing and other sectors of the economy. concepts, and to build confidence in new Nonprofit organizations, labor unions, and attitudes and skills. government agencies also sponsor participants.

2 COURSE CATALOG

The Specifics lasses meet from 8:15 a.m. to 12:00 noon refundable. If a class is canceled for any reason, C and 1:00 p.m. to 4:30 p.m. Continental refunds will be made within ten days. breakfast, breaks and lunch, along with your private residence room, are included Tuition fee includes instruction, lab fees, in your tuition. books, materials, listed accommodations and meals. Class size is limited to ensure The purpose of Janitor University is to maximum participation and interaction increase your professionalism. Qualified with the faculty. Acceptance to the applicants are accepted from an program is by invitation only. application process that seeks class diversity and student commitment. Questions regarding Janitor University When the class is full we close the should be addressed to Lisa Harris, section. Janitor University Registrar, 801.263.0861 or check our website for current information at Payment is due ten days in advance and is non- www.managemen.com.

The Curriculum The ManageMen Operating System (OS1) Course

s there one best way to do things, as Frederick you walk through the door. The coursework in IW. Taylor observed? What is the best approach Salt Lake City offers a “behind the scenes to cleaning management? approach” to study a first class cleaning operation. (OS1) is a cleaning and Janitor University students will be immersed in management architecture not unlike a cleaning science, workloading, computer operating system. In both management, tracking and safety systems there are certain benefits programs in use at many of the leading derived when the operating architecture facilities in North America. The program: is utilized. The ManageMen Operating System (OS1)®. The (OS1) System is a simplified, bundled cleaning and safety program for large cleaning (OS1) is a complete Custodial Operations operations. (OS1) is a management, training, Management System which was workloading and scheduling system that developed during the past two decades reduces cleaning costs while increasing by John Walker and his associates at ManageMen. efficiency, cleaning levels and worker morale. Will this program help your facility? “Let’s go Learn about the (OS1) program from the minute see…”

3 COURSE CATALOG

(OS1) Team Cleaning he (OS1) cleaning course attempting to re-engineer their cleaning process T explores a radical approach by utilizing the team cleaning approach. to utilizing your labor budget more effectively by increasing A special training productivity. The cleaning session will teach you industry is one of the most labor how to train cleaning intensive industries in the world. workers to utilize It’s filled with inefficiencies, low backpack vacuums. morale, and high turnover. In the past, every See and use the tricks attempt has been made to overcome these and tools that make deficiencies through purchasing bigger and faster the transition to team equipment, or the latest up-to-date chemical cleaning easier. dispensers, all the while ignoring the true cause Work with trainers of the problem; “THE PROCESS.” and the (OS1) training materials We will show you how (OS1) cleaning works. that simplify the You will be able to explore the pitfalls and approach to team opportunities that face organizations who are cleaning.

Microbiology in the Restroom estroom specialists pack and third things they do. If they don’t follow Ryour bags. This is it! We the procedure they can’t clean. are readying our microfiber flat-mop, distribution tray and Our unique training section deals with inspection mirror and going “Microbiology for Cleaning Workers.” How do to conquer the dirtiest you teach cleaning workers the essentials of restrooms in America. Student microbiology. What do they need to know? How restroom specialists and part can it be made simple? time microbiologists in the course will be exposed to how restrooms are cleaned properly According to Dr. Michael and the importance of sanitation. They will learn A. Berry, cleaning how to identify a cleaning program that works, organizations actually with special emphasis on proper tools and pay wages to cleaning procedures. workers to pollute the facility. Learn the Learn why most restrooms are never cleaned strategies to stop this properly, no matter how hard the cleaner works. and turn these workers Learn what the first thing a restroom cleaner does into valued service when they enter a restroom. Also, the second providers.

4 COURSE CATALOG

The Faculty

rogram faculty are experienced teachers who are selected to lead P classes and discussions in Janitor University for two reasons. First, they are knowledgeable about the tasks and techniques of cleaning management. Second, they believe strongly in the value and excitement of mid-career education for future cleaning industry leaders.

To encourage interaction with members of the Janitor University distinguished faculty, there are informal get-togethers in which faculty members meet with small groups of participants to investigate topics of mutual interest. These meetings might range from a casual dinner to examining team cleaning, to discussions on marketing the cleaning department to upper management or corporate culture.

John Walker, specializes in the ManageMen ISSA’s Official 540 Cleaning Times is the Operating System (OS1), Functional accepted standard reference book for the Management, Training, Workloading, Strategic cleaning industry work times. He produces Long Range Planning and Organizational award winning training materials in a variety Change Issues. of media including video, slide, audio, transparency, DVD and interactive computer John is a regular columnist for The Cleaning training. John worked with Salt Lake Olympic Gazette, and former Contributing Editor for Organizing Committee to make the 2002 Winter Cleaning Management Magazine and Olympics, “the cleanest games in history.” SLOC Contracting Profits Magazine. He was the utilized the (OS1) program as the cleaning Director of Education and Training for the system of the 2002 Olympics and ManageMen International Sanitary Supply Association produced the training program and materials. (ISSA). John is the author of 16 books on professional cleaning, numerous pamphlets, John is widely known for his enthusiasm and training booklets and articles. John’s best selling energetic training style. (Continued on next page)

5 COURSE CATALOG

The Faculty

Guest Faculty of the Colorado Rockies) in Denver and the

Paul Condie, has been involved in hundreds Kiel Center (home of the St. Louis Blues) in of transitions over the last ten plus years and St. Louis. He was a cleaning consultant to has participated in many challenging projects The School District of Philadelphia and the at all levels of cleaning management. He has Birmingham Jefferson Civic Center in worked to transition organizations Birmingham, Alabama. Paul from laissez faire cleaning systems to currently manages a work force of

(OS1) best practices. He specializes several hundred cleaning workers in transitions that bring cleaning for KBM Building Services, a large workers, supervisors and Building Service Contractor in San management closer together as they Diego, CA. focus on a common goal.

T. H. Nap, Emeritus Professor is an instructor

Paul managed cleaning programs at for the Carpet Care 101 course. He conducts

LaGuardia and Kennedy Airports in New class tours of carpet fibers and carpet problems

York, The Delta Airlines Headquarters in his unique Vac U Tron, a machine he invented

Training Center at Hartsfield Airport in Atlanta at Tufted Fiber University. Through the Vac U and was the first custodial Manager at the Tron tours and unique laboratory experiments,

Delta Center (home of the Utah Jazz) in Salt Professor Nap imparts the wisdom of his lifetime

Lake City. He was the cleaning team start-up study of carpet care to the students—the next manager at the opening of Coors Field (home generation of Carpetologists.

6 COURSE CATALOG

The Faculty

Dr. Jeffery L. Campbell is chair of Brigham Benjamin Walker, develops and delivers

Young University’s highly respected Facility and quality improvement systems for the (OS1)

Property Management program. With more users and is the Director of Special Services on than 30 years of facility and construction the ManageMen team. experience, Dr. Campbell is a leading scholar in the profession. Benjamin previously managed the

technical writing department for

Known for his quality research, books Ultradent Products, a worldwide and articles, Dr. Campbell has received manufacturer of cutting edge dental prestigious awards for his outstanding products. work. He has consulted with, and provided research and writing services In 1998, Benjamin earned a bachelor’s for numerous FM businesses and degree in English and Mass associations, including the U.S. government. Communication from Fort Lewis College in

Durango, CO. While attending Fort Lewis,

Dr. Campbell is a dynamic teacher and frequent Benjamin was the senior staff writer for the presenter at conferences. He has trained facility Society of Professional Journalism award- managers from many top organizations. His winning Independent newspaper, and was later classes are engaging, packed with practical promoted to Managing Editor. During his years information, and always receive high in Durango, Benjamin wrote, produced and

(Continued on next page) evaluations.

7 COURSE CATALOG

The Faculty performedFunctional a weekly show on Cleaningthe community preeminent Management building service contractor in radio station KDUR. Washington D.C., Maryland and Florida.

Tim Poskin, is Director of Special Projects at Tim currently holds certifications in Carpet

ManageMen, Inc. He specializes in (OS1) Cleaning (CCT), Water Remediation (WRT),

Building Profiles, Certified Mold Remediation workloading, start-ups (CMR), Advance Applied and Carpet Care. He Structural Drying (ASD) and presented the preview of Certified Indoor Environ- the (OS1) Carpet Care mentalist (CIE). program to the 2004 (OS1)

Users Symposium at the University of Tim first worked with (OS1) program as an

Massachusetts at Amherst. Since then, Tim has employee of The Boeing Company in Factory been on a special assignment analyzing, Services as Management Facilities Organization measuring and improving the (OS1) methods Advisor and as Administrator of contracted of carpet care. janitorial service for Boeing leased buildings

Puget Sound. While at The Boeing Company,

Tim spent 2003 and 2004 as an integral part of Tim earned a bachelor’s degree in Business the (OS1) Implementation Team for USSI, the Administration from the University of Phoenix.

8 COURSE CATALOG

Distinguished Guest Faculty 1993-2010

Larry Abrams, President, GMI, San Diego Lavone Jones, Sandia National Laboratories, Albuquerque, NM Jim Alty, Wake Forest P.E. Marvin Klein, PortionPac, Chicago Michael A. Berry, Ph.D., University of North Carolina, Chapel Hill Frank Layden, Coach, Utah Jazz, Salt Lake City

Vicky Blackberg, Sandia National Labs, Michael Martin, The Boeing Company, Seattle Albuquerque Jill Melton, ManageMen, Salt Lake City Craig Bolerjack, Announcer, Utah Jazz, Salt Lake City Alice Moran, Clark County School District, Las Vegas Jeff Campbell, PhD, Chair, Facilities Management Program, School of Technology, T.H Nap, Professor, Tufted Fiber University, Brigham Young University, Provo Dalton

Mike Carson, Sandia National Laboratories, Charles Pugh, Workers Compensation of Utah, Albuquerque, NM Salt Lake City

Paul Condie, KBM, San Diego Richard Shaw, College of Eastern Utah, Price

George Dansie, ManageMen, Salt Lake City Larry Shideler, ProTeam, Boise

Lisa Harris, ManageMen, Salt Lake City Eldred “Skip” Spurgeon, USSI, Ft. Meyers

Charles Hollis, ManageMen, Salt Lake City Don Rigtrup, OSHA, Salt Lake City

Brian Hussey, The Boeing Company, Seattle James Rush, P.E., Sandia National Labs, Albuquerque Jim Ginnaty, South East Alaska Regional Healthcare Consortium (SEARHC) Sitka Mary Vosevich, University of New Mexico, Albuquerque Edwin Jackson, PhD, Safety Director, Brigham Young University, Provo Renae Walker, ManageMen, Salt Lake City

9 © Copyright 1993 ManageMen, Inc. All Rights Reserved Revised 2/10