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U.S. and Canada Complaint Statistics

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U.S. and Canada Complaint Statistics US and Canada 2016 Statistics Sorted by Complaints Cmpls Unable To Industry Classification Inquiries Rank by Inquiries Complaints Rank by Complaints Cmpls Settled % Cmpls Not Settled % Pursue % Total 162,632,180 860,493 683,306 79% 161,226 19% 15,961 2% Telephone Communications 612,605 44 32,533 1 32,280 99% 231 1% 22 0% Cellular Telephone Service & Supplies 282,227 103 30,388 2 29,787 98% 550 2% 51 0% Television - Cable, CATV & Satellite 264,009 109 29,642 3 29,233 99% 393 1% 16 0% Auto Dealers - New Cars 2,069,753 9 26,095 4 22,635 87% 3,365 13% 95 0% Collection Agencies 3,257,526 3 17,513 5 15,565 89% 1,478 8% 470 3% Auto Dealers - Used Cars 3,139,785 4 16,364 6 11,927 73% 4,203 26% 234 1% Furniture - Retail 1,061,516 28 13,904 7 12,290 88% 1,507 11% 107 1% Online Retailer 1,294,050 23 13,664 8 8,216 60% 4,422 32% 1,026 8% Banks 559,235 47 11,577 9 11,221 97% 333 3% 23 0% Internet Shopping 1,947,911 12 10,250 10 7,422 72% 2,316 23% 512 5% Insurance Companies 1,984,044 11 9,939 11 9,473 95% 418 4% 48 0% Department Stores 133,547 234 9,282 12 9,198 99% 77 1% 7 0% Auto Repair & Service 2,023,331 10 8,663 13 5,702 66% 2,817 33% 144 2% Property Management 1,741,784 13 8,506 14 6,833 80% 1,630 19% 43 1% Credit Cards & Plans 360,363 75 7,756 15 7,637 98% 87 1% 32 0% Auto Renting & Leasing 207,640 147 7,303 16 6,126 84% 1,158 16% 19 0% Hotels 179,568 172 6,925 17 4,690 68% 2,165 31% 70 1% Apartments 553,252 48 6,727 18 4,366 65% 2,293 34% 68 1% Home Warranty Plans 291,430 98 6,586 19 6,395 97% 137 2% 54 1% Internet Services 856,228 31 6,523 20 5,830 89% 637 10% 56 1% Roofing Contractors 5,192,981 1 6,440 21 4,352 68% 1,805 28% 283 4% Airlines 85,565 344 6,411 22 4,865 76% 1,522 24% 24 0% Movers 1,561,765 15 6,224 23 4,365 70% 1,730 28% 129 2% Consumer Finance & Loan Companies 1,197,434 25 6,142 24 5,848 95% 246 4% 48 1% Travel Agencies & Bureaus 859,389 30 6,080 25 5,538 91% 493 8% 49 1% Burglar Alarm Systems - Dealers, Monitoring & Service 469,907 56 5,378 26 5,204 97% 146 3% 28 1% Electric Companies 295,542 95 4,771 27 4,591 96% 171 4% 9 0% Internet Selling Services 330,438 82 4,766 28 4,589 96% 160 3% 17 0% Financial Services 1,444,277 18 4,506 29 3,999 89% 429 10% 78 2% Restaurants 391,260 68 4,414 30 2,382 54% 1,943 44% 89 2% Contractors - General 3,932,271 2 4,185 31 2,185 52% 1,861 44% 139 3% Home Builders 2,205,890 8 4,159 32 3,474 84% 636 15% 49 1% Clothing - Retail 450,723 58 4,098 33 2,119 52% 1,890 46% 89 2% Plumbers 2,789,039 5 4,010 34 3,093 77% 860 21% 57 1% Prepaid Debit/Credit Cards 181,567 170 3,944 35 3,870 98% 66 2% 8 0% Health Clubs 188,300 164 3,925 36 3,424 87% 435 11% 66 2% Skin Care 263,124 110 3,859 37 2,625 68% 1,151 30% 83 2% Home Improvements 1,391,848 19 3,820 38 2,886 76% 867 23% 67 2% Cell Phone & Tablet Equipment, Supplies & Repair 189,787 163 3,746 39 2,942 79% 756 20% 48 1% Payment Processing Service 248,292 116 3,704 40 3,661 99% 39 1% 4 0% Construction & Remodeling Services 2,533,698 6 3,694 41 1,793 49% 1,753 47% 148 4% Pest Control Services 1,158,987 26 3,659 42 3,310 90% 328 9% 21 1% Computers Hardware, Software & Services 504,728 55 3,642 43 3,045 84% 546 15% 51 1% Electronic Equipment & Supplies - Dealers 224,493 136 3,627 44 3,243 89% 318 9% 66 2% Heating & Air Conditioning 2,332,102 7 3,601 45 2,954 82% 593 16% 54 1% Computers - Dealers 209,662 144 3,564 46 3,405 96% 150 4% 9 0% Mail Order & Catalog Shopping 368,255 74 3,479 47 3,019 87% 307 9% 153 4% Computer Software Publishers & Developers 226,653 134 3,468 48 2,991 86% 440 13% 37 1% Real Estate Maintenance Protection Plan 116,494 259 3,398 49 3,398 100% 0 0% 0 0% Credit Reporting Agencies 120,369 253 3,389 50 3,321 98% 61 2% 7 0% Appliances - Major - Dealers 347,410 78 3,374 51 3,035 90% 303 9% 36 1% Mortgage Brokers 1,250,912 24 3,371 52 2,956 88% 377 11% 38 1% Electronic Equipment & Supplies - Wholesale & Manufacturers 57,128 477 3,309 53 3,252 98% 53 2% 4 0% Dentists 614,850 43 3,256 54 2,511 77% 729 22% 16 0% Online Social Media/Networking 98,557 300 3,164 55 3,099 98% 56 2% 9 0% Loans 1,464,083 17 3,066 56 2,477 81% 433 14% 156 5% Florists - Retail 96,738 308 3,058 57 2,308 75% 732 24% 18 1% Auto Parts & Supplies - New 545,588 51 2,997 58 2,219 74% 758 25% 20 1% Real Estate 831,021 33 2,945 59 2,226 76% 698 24% 21 1% Fitness Centers 152,731 205 2,942 60 2,020 69% 882 30% 40 1% Health & Diet Products - Retail 410,382 64 2,930 61 2,037 70% 833 28% 60 2% Jewelers - Retail 668,168 39 2,922 62 2,303 79% 585 20% 34 1% Building Materials 195,540 161 2,848 63 2,784 98% 62 2% 2 0% Newspapers 72,416 399 2,841 64 2,619 92% 218 8% 4 0% Towing - Automotive 546,688 50 2,764 65 1,453 53% 1,258 46% 53 2% Air Conditioning Contractors & Systems 1,310,305 22 2,678 66 2,264 85% 387 14% 27 1% Lawn Maintenance 766,321 35 2,669 67 2,152 81% 471 18% 46 2% Insurance Services 679,696 36 2,535 68 2,359 93% 151 6% 25 1% Delivery Service 156,161 198 2,534 69 2,160 85% 348 14% 26 1% Manufacturers & Producers 400,718 66 2,527 70 2,309 91% 201 8% 17 1% Security Control Equipment & System Monitors 415,481 62 2,423 71 2,179 90% 209 9% 35 1% Ticket Sales - Events 312,245 91 2,375 72 2,137 90% 234 10% 4 0% Dating Service 163,991 187 2,282 73 833 37% 1,437 63% 12 1% Auto Body Repair & Painting 1,008,466 29 2,280 74 1,504 66% 741 33% 35 2% Rubbish & Garbage Removal 206,268 148 2,258 75 1,697 75% 500 22% 61 3% Landscape Contractors 1,478,894 16 2,243 76 1,132 50% 1,022 46% 89 4% US and Canada 2016 Statistics Sorted by Complaints Cmpls Unable To Industry Classification Inquiries Rank by Inquiries Complaints Rank by Complaints Cmpls Settled % Cmpls Not Settled % Pursue % Auto Manufacturers & Distributors 86,559 342 2,207 77 2,045 93% 151 7% 11 0% Credit Unions 234,320 126 2,180 78 2,041 94% 138 6% 1 0% Moving & Storage Company 353,450 76 2,161 79 1,405 65% 716 33% 40 2% Hospitals 151,175 209 2,129 80 1,685 79% 440 21% 4 0% Vacation Time Share 153,359 203 2,097 81 2,003 96% 89 4% 5 0% General Merchandise - Retail 245,281 118 2,041 82 1,479 72% 524 26% 38 2% Attorneys & Lawyers 1,707,959 14 2,016 83 1,395 69% 576 29% 45 2% Internet Marketing Services 661,883 40 2,004 84 1,734 87% 233 12% 37 2% Mattresses 215,677 142 1,964 85 1,749 89% 205 10% 10 1% Mailing Services 97,274 304 1,933 86 1,754 91% 175 9% 4 0% Credit Card - Merchant Services 209,394 145 1,887 87 1,731 92% 138 7% 18 1% Appliances - Major - Service & Repair 379,099 69 1,883 88 1,009 54% 822 44% 52 3% Insurance - Health 243,244 120 1,848 89 1,589 86% 245 13% 14 1% Online Travel Agency 198,750 156 1,845 90 1,659 90% 147 8% 39 2% Health & Medical - General 374,679 71 1,811 91 1,357 75% 425 23% 29 2% Advertising - Directory & Guide 98,997 299 1,802 92 1,509 84% 275 15% 18 1% Insurance - Auto 267,588 107 1,792 93 1,588 89% 197 11% 7 0% Storage Units - Household & Commercial 104,067 290 1,778 94 1,552 87% 220 12% 6 0% Dry Cleaners 113,113 265 1,777 95 892 50% 826 46% 59 3% Tree Service 1,122,295 27 1,757 96 791 45% 859 49% 107 6% Vitamins & Food Supplements 434,984 60 1,699 97 1,181 70% 466 27% 52 3% Banking Services 33,796 705 1,693 98 1,627 96% 63 4% 3 0% Shoes - Retail 173,825 175 1,665 99 1,206 72% 409 25% 50 3% Tire Dealers 229,564 132 1,659 100 1,175 71% 469 28% 15 1% Home Electronics 111,380 270 1,654 101 1,501 91% 122 7% 31 2% Extended Warranty Contract Service Companies 217,150 141 1,628 102 1,555 96% 57 4% 16 1% Natural Gas Companies 84,746 348 1,612 103 1,505 93% 105 7% 2 0% Carpet & Rug Dealers - New 370,741 73 1,602 104 1,469 92% 124 8% 9 1% Swimming Pool Contractors, Dealers, Design 822,422 34 1,595 105 1,231 77% 331 21% 33 2% Appliances - Major - Wholesale & Manufacturers 30,704 754 1,592 106 1,554 98% 35 2% 3 0% Transportation Services 231,872 128 1,589 107 851 54% 709 45% 29 2% Tax Return Preparation 549,339 49 1,588 108 1,076 68% 460 29% 52 3% Credit Card Processing Service 298,199 93 1,578 109 1,484 94% 80 5% 14 1% Discount Stores 98,154 303 1,555 110 1,410 91% 136 9% 9 1% Car Wash & Polish 96,658 311 1,545 111 890 58% 602 39% 53 3% Telephone Pre-Paid Card Sales & Distribution 34,430 696 1,544 112 1,465 95% 75 5% 4 0% Motels 41,018 622 1,510 113 800 53% 696 46% 14 1% Internet - Web Hosting 169,913 178 1,490 114 1,304 88% 178 12% 8 1% Mortgage Bankers 656,922 41 1,446 115 1,415 98% 27 2% 4 0% Parking Facilities 70,298 413 1,438 116 1,033 72% 363 25% 42 3% Payday Loans 427,777 61 1,423 117 737 52% 319 22% 367 26% Travel Clubs 293,338 97 1,407 118 1,101 78% 259 18% 47 3% Painting Contractors 1,360,674 21 1,392 119 740 53% 585 42% 67 5% Fulfillment Services 46,426 568 1,386 120 1,126 81% 250 18% 10 1% Beauty Salons 204,143 152 1,367 121 764 56% 522 38% 81 6% Internet Gaming 95,519 316 1,365 122 1,192 87% 155 11% 18 1% Electronic Equipment & Suppliers - Service & Repair 91,108 329 1,353 123 1,136 84% 202 15% 15 1% Transmissions - Automobile 335,004 80 1,341 124 902 67% 401 30% 38 3% Computers - Service & Repair 321,299 86 1,336 125 754 56% 515 39% 67 5% Auto Warranty Processing Service 268,524 106 1,335 126 1,218 91% 98 7% 19 1% Sporting Goods - Retail 195,939 159 1,331 127 1,128 85% 190 14% 13 1% Coupon Book Promotions 52,304 517 1,299 128 1,247 96% 52 4% 0 0% Furniture Rent & Lease 81,008 362 1,283 129 1,220 95% 63 5% 0 0% T-Shirts 155,758 200 1,273 130 893 70% 336 26% 44 3% Exercise & Physical Fitness Programs 95,734 315 1,269 131 974 77% 283 22% 12 1% Recreational Vehicles - Dealers 243,809 119 1,264 132 1,120 89% 136 11% 8 1% Beauty Supplies & Equipment 145,568 219 1,259 133 712 57% 532 42% 15 1% Windows 507,262 54 1,252 134 948 76% 213 17% 91 7% Resorts 113,681 264 1,251 135 997 80% 246
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