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U.S. and Canada Complaint Statistics

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US and Canada 2016 Statistics Sorted by Complaints Cmpls Unable To Industry Classification Inquiries Rank by Inquiries Complaints Rank by Complaints Cmpls Settled % Cmpls Not Settled % Pursue % Total 162,632,180 860,493 683,306 79% 161,226 19% 15,961 2% Telephone Communications 612,605 44 32,533 1 32,280 99% 231 1% 22 0% Cellular Telephone Service & Supplies 282,227 103 30,388 2 29,787 98% 550 2% 51 0% Television - Cable, CATV & Satellite 264,009 109 29,642 3 29,233 99% 393 1% 16 0% Auto Dealers - New Cars 2,069,753 9 26,095 4 22,635 87% 3,365 13% 95 0% Collection Agencies 3,257,526 3 17,513 5 15,565 89% 1,478 8% 470 3% Auto Dealers - Used Cars 3,139,785 4 16,364 6 11,927 73% 4,203 26% 234 1% Furniture - Retail 1,061,516 28 13,904 7 12,290 88% 1,507 11% 107 1% Online Retailer 1,294,050 23 13,664 8 8,216 60% 4,422 32% 1,026 8% Banks 559,235 47 11,577 9 11,221 97% 333 3% 23 0% Internet Shopping 1,947,911 12 10,250 10 7,422 72% 2,316 23% 512 5% Insurance Companies 1,984,044 11 9,939 11 9,473 95% 418 4% 48 0% Department Stores 133,547 234 9,282 12 9,198 99% 77 1% 7 0% Auto Repair & Service 2,023,331 10 8,663 13 5,702 66% 2,817 33% 144 2% Property Management 1,741,784 13 8,506 14 6,833 80% 1,630 19% 43 1% Credit Cards & Plans 360,363 75 7,756 15 7,637 98% 87 1% 32 0% Auto Renting & Leasing 207,640 147 7,303 16 6,126 84% 1,158 16% 19 0% Hotels 179,568 172 6,925 17 4,690 68% 2,165 31% 70 1% Apartments 553,252 48 6,727 18 4,366 65% 2,293 34% 68 1% Home Warranty Plans 291,430 98 6,586 19 6,395 97% 137 2% 54 1% Internet Services 856,228 31 6,523 20 5,830 89% 637 10% 56 1% Roofing Contractors 5,192,981 1 6,440 21 4,352 68% 1,805 28% 283 4% Airlines 85,565 344 6,411 22 4,865 76% 1,522 24% 24 0% Movers 1,561,765 15 6,224 23 4,365 70% 1,730 28% 129 2% Consumer Finance & Loan Companies 1,197,434 25 6,142 24 5,848 95% 246 4% 48 1% Travel Agencies & Bureaus 859,389 30 6,080 25 5,538 91% 493 8% 49 1% Burglar Alarm Systems - Dealers, Monitoring & Service 469,907 56 5,378 26 5,204 97% 146 3% 28 1% Electric Companies 295,542 95 4,771 27 4,591 96% 171 4% 9 0% Internet Selling Services 330,438 82 4,766 28 4,589 96% 160 3% 17 0% Financial Services 1,444,277 18 4,506 29 3,999 89% 429 10% 78 2% Restaurants 391,260 68 4,414 30 2,382 54% 1,943 44% 89 2% Contractors - General 3,932,271 2 4,185 31 2,185 52% 1,861 44% 139 3% Home Builders 2,205,890 8 4,159 32 3,474 84% 636 15% 49 1% Clothing - Retail 450,723 58 4,098 33 2,119 52% 1,890 46% 89 2% Plumbers 2,789,039 5 4,010 34 3,093 77% 860 21% 57 1% Prepaid Debit/Credit Cards 181,567 170 3,944 35 3,870 98% 66 2% 8 0% Health Clubs 188,300 164 3,925 36 3,424 87% 435 11% 66 2% Skin Care 263,124 110 3,859 37 2,625 68% 1,151 30% 83 2% Home Improvements 1,391,848 19 3,820 38 2,886 76% 867 23% 67 2% Cell Phone & Tablet Equipment, Supplies & Repair 189,787 163 3,746 39 2,942 79% 756 20% 48 1% Payment Processing Service 248,292 116 3,704 40 3,661 99% 39 1% 4 0% Construction & Remodeling Services 2,533,698 6 3,694 41 1,793 49% 1,753 47% 148 4% Pest Control Services 1,158,987 26 3,659 42 3,310 90% 328 9% 21 1% Computers Hardware, Software & Services 504,728 55 3,642 43 3,045 84% 546 15% 51 1% Electronic Equipment & Supplies - Dealers 224,493 136 3,627 44 3,243 89% 318 9% 66 2% Heating & Air Conditioning 2,332,102 7 3,601 45 2,954 82% 593 16% 54 1% Computers - Dealers 209,662 144 3,564 46 3,405 96% 150 4% 9 0% Mail Order & Catalog Shopping 368,255 74 3,479 47 3,019 87% 307 9% 153 4% Computer Software Publishers & Developers 226,653 134 3,468 48 2,991 86% 440 13% 37 1% Real Estate Maintenance Protection Plan 116,494 259 3,398 49 3,398 100% 0 0% 0 0% Credit Reporting Agencies 120,369 253 3,389 50 3,321 98% 61 2% 7 0% Appliances - Major - Dealers 347,410 78 3,374 51 3,035 90% 303 9% 36 1% Mortgage Brokers 1,250,912 24 3,371 52 2,956 88% 377 11% 38 1% Electronic Equipment & Supplies - Wholesale & Manufacturers 57,128 477 3,309 53 3,252 98% 53 2% 4 0% Dentists 614,850 43 3,256 54 2,511 77% 729 22% 16 0% Online Social Media/Networking 98,557 300 3,164 55 3,099 98% 56 2% 9 0% Loans 1,464,083 17 3,066 56 2,477 81% 433 14% 156 5% Florists - Retail 96,738 308 3,058 57 2,308 75% 732 24% 18 1% Auto Parts & Supplies - New 545,588 51 2,997 58 2,219 74% 758 25% 20 1% Real Estate 831,021 33 2,945 59 2,226 76% 698 24% 21 1% Fitness Centers 152,731 205 2,942 60 2,020 69% 882 30% 40 1% Health & Diet Products - Retail 410,382 64 2,930 61 2,037 70% 833 28% 60 2% Jewelers - Retail 668,168 39 2,922 62 2,303 79% 585 20% 34 1% Building Materials 195,540 161 2,848 63 2,784 98% 62 2% 2 0% Newspapers 72,416 399 2,841 64 2,619 92% 218 8% 4 0% Towing - Automotive 546,688 50 2,764 65 1,453 53% 1,258 46% 53 2% Air Conditioning Contractors & Systems 1,310,305 22 2,678 66 2,264 85% 387 14% 27 1% Lawn Maintenance 766,321 35 2,669 67 2,152 81% 471 18% 46 2% Insurance Services 679,696 36 2,535 68 2,359 93% 151 6% 25 1% Delivery Service 156,161 198 2,534 69 2,160 85% 348 14% 26 1% Manufacturers & Producers 400,718 66 2,527 70 2,309 91% 201 8% 17 1% Security Control Equipment & System Monitors 415,481 62 2,423 71 2,179 90% 209 9% 35 1% Ticket Sales - Events 312,245 91 2,375 72 2,137 90% 234 10% 4 0% Dating Service 163,991 187 2,282 73 833 37% 1,437 63% 12 1% Auto Body Repair & Painting 1,008,466 29 2,280 74 1,504 66% 741 33% 35 2% Rubbish & Garbage Removal 206,268 148 2,258 75 1,697 75% 500 22% 61 3% Landscape Contractors 1,478,894 16 2,243 76 1,132 50% 1,022 46% 89 4% US and Canada 2016 Statistics Sorted by Complaints Cmpls Unable To Industry Classification Inquiries Rank by Inquiries Complaints Rank by Complaints Cmpls Settled % Cmpls Not Settled % Pursue % Auto Manufacturers & Distributors 86,559 342 2,207 77 2,045 93% 151 7% 11 0% Credit Unions 234,320 126 2,180 78 2,041 94% 138 6% 1 0% Moving & Storage Company 353,450 76 2,161 79 1,405 65% 716 33% 40 2% Hospitals 151,175 209 2,129 80 1,685 79% 440 21% 4 0% Vacation Time Share 153,359 203 2,097 81 2,003 96% 89 4% 5 0% General Merchandise - Retail 245,281 118 2,041 82 1,479 72% 524 26% 38 2% Attorneys & Lawyers 1,707,959 14 2,016 83 1,395 69% 576 29% 45 2% Internet Marketing Services 661,883 40 2,004 84 1,734 87% 233 12% 37 2% Mattresses 215,677 142 1,964 85 1,749 89% 205 10% 10 1% Mailing Services 97,274 304 1,933 86 1,754 91% 175 9% 4 0% Credit Card - Merchant Services 209,394 145 1,887 87 1,731 92% 138 7% 18 1% Appliances - Major - Service & Repair 379,099 69 1,883 88 1,009 54% 822 44% 52 3% Insurance - Health 243,244 120 1,848 89 1,589 86% 245 13% 14 1% Online Travel Agency 198,750 156 1,845 90 1,659 90% 147 8% 39 2% Health & Medical - General 374,679 71 1,811 91 1,357 75% 425 23% 29 2% Advertising - Directory & Guide 98,997 299 1,802 92 1,509 84% 275 15% 18 1% Insurance - Auto 267,588 107 1,792 93 1,588 89% 197 11% 7 0% Storage Units - Household & Commercial 104,067 290 1,778 94 1,552 87% 220 12% 6 0% Dry Cleaners 113,113 265 1,777 95 892 50% 826 46% 59 3% Tree Service 1,122,295 27 1,757 96 791 45% 859 49% 107 6% Vitamins & Food Supplements 434,984 60 1,699 97 1,181 70% 466 27% 52 3% Banking Services 33,796 705 1,693 98 1,627 96% 63 4% 3 0% Shoes - Retail 173,825 175 1,665 99 1,206 72% 409 25% 50 3% Tire Dealers 229,564 132 1,659 100 1,175 71% 469 28% 15 1% Home Electronics 111,380 270 1,654 101 1,501 91% 122 7% 31 2% Extended Warranty Contract Service Companies 217,150 141 1,628 102 1,555 96% 57 4% 16 1% Natural Gas Companies 84,746 348 1,612 103 1,505 93% 105 7% 2 0% Carpet & Rug Dealers - New 370,741 73 1,602 104 1,469 92% 124 8% 9 1% Swimming Pool Contractors, Dealers, Design 822,422 34 1,595 105 1,231 77% 331 21% 33 2% Appliances - Major - Wholesale & Manufacturers 30,704 754 1,592 106 1,554 98% 35 2% 3 0% Transportation Services 231,872 128 1,589 107 851 54% 709 45% 29 2% Tax Return Preparation 549,339 49 1,588 108 1,076 68% 460 29% 52 3% Credit Card Processing Service 298,199 93 1,578 109 1,484 94% 80 5% 14 1% Discount Stores 98,154 303 1,555 110 1,410 91% 136 9% 9 1% Car Wash & Polish 96,658 311 1,545 111 890 58% 602 39% 53 3% Telephone Pre-Paid Card Sales & Distribution 34,430 696 1,544 112 1,465 95% 75 5% 4 0% Motels 41,018 622 1,510 113 800 53% 696 46% 14 1% Internet - Web Hosting 169,913 178 1,490 114 1,304 88% 178 12% 8 1% Mortgage Bankers 656,922 41 1,446 115 1,415 98% 27 2% 4 0% Parking Facilities 70,298 413 1,438 116 1,033 72% 363 25% 42 3% Payday Loans 427,777 61 1,423 117 737 52% 319 22% 367 26% Travel Clubs 293,338 97 1,407 118 1,101 78% 259 18% 47 3% Painting Contractors 1,360,674 21 1,392 119 740 53% 585 42% 67 5% Fulfillment Services 46,426 568 1,386 120 1,126 81% 250 18% 10 1% Beauty Salons 204,143 152 1,367 121 764 56% 522 38% 81 6% Internet Gaming 95,519 316 1,365 122 1,192 87% 155 11% 18 1% Electronic Equipment & Suppliers - Service & Repair 91,108 329 1,353 123 1,136 84% 202 15% 15 1% Transmissions - Automobile 335,004 80 1,341 124 902 67% 401 30% 38 3% Computers - Service & Repair 321,299 86 1,336 125 754 56% 515 39% 67 5% Auto Warranty Processing Service 268,524 106 1,335 126 1,218 91% 98 7% 19 1% Sporting Goods - Retail 195,939 159 1,331 127 1,128 85% 190 14% 13 1% Coupon Book Promotions 52,304 517 1,299 128 1,247 96% 52 4% 0 0% Furniture Rent & Lease 81,008 362 1,283 129 1,220 95% 63 5% 0 0% T-Shirts 155,758 200 1,273 130 893 70% 336 26% 44 3% Exercise & Physical Fitness Programs 95,734 315 1,269 131 974 77% 283 22% 12 1% Recreational Vehicles - Dealers 243,809 119 1,264 132 1,120 89% 136 11% 8 1% Beauty Supplies & Equipment 145,568 219 1,259 133 712 57% 532 42% 15 1% Windows 507,262 54 1,252 134 948 76% 213 17% 91 7% Resorts 113,681 264 1,251 135 997 80% 246
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  • Variables Affecting the Chemical Machining of Stainless Steel 420 Dr

    Variables Affecting the Chemical Machining of Stainless Steel 420 Dr

    ISSN: 2277-3754 ISO 9001:2008 Certified International Journal of Engineering and Innovative Technology (IJEIT) Volume 3, Issue 6, December 2013 Variables Affecting the Chemical Machining of Stainless Steel 420 Dr. Haydar A. H. Al-Ethari, Dr. Kadhim Finteel Alsultani, Nasreen Dakhil F. Abstract— Chemical machining has a considerable value in unique characteristics, it should be approached with the idea the solution of machining problems that are constantly arising that this industrial tool can do jobs not practical or possible due to introduction of new materials and requirement for high with any other metal working methods (Langworthy M., surface finish and dimensional accuracy, complicated shape and 1994). It has a considerable value in the solution of special size which cannot be achieved by the conventional machining processes. The present work is aimed at studying the problems that are constantly arising as the result of the effect of machining temperature, machining time, and previous introduction of new materials. cold working on the metal removal rate and the surface finish of All the common metals including aluminum, copper, zinc, chemically machined samples of stainless steel 420 using a steel, lead, and nickel can be chemically machined. Many mixture of acids (H2O + HCl + HNO3 + HF + HCOOH) as an exotic metals such as titanium, molybdenum, and zirconium, etchant. Alloy samples of (44.5×44.5×3mm) dimensions and cold as well as nonmetallic materials including glass, ceramics, rolled alloy samples with the same dimensions were chemically machined. Four machining temperatures (45, 50, 55, and 58oC) and some plastics, can also be used with the process for each of which five machining times (2, 4, 6, 8, and 10min) (Blak.JT, DeGarmo, 2007).
  • Machining of Aluminum and Aluminum Alloys / 763

    Machining of Aluminum and Aluminum Alloys / 763

    ASM Handbook, Volume 16: Machining Copyright © 1989 ASM International® ASM Handbook Committee, p 761-804 All rights reserved. DOI: 10.1361/asmhba0002184 www.asminternational.org MachJning of Aluminum and AlumJnum Alloys ALUMINUM ALLOYS can be ma- -r.. _ . lul Tools with small rake angles can normally chined rapidly and economically. Because be used with little danger of burring the part ," ,' ,,'7.,','_ ' , '~: £,~ " ~ ! f / "' " of their complex metallurgical structure, or of developing buildup on the cutting their machining characteristics are superior ,, A edges of tools. Alloys having silicon as the to those of pure aluminum. major alloying element require tools with The microconstituents present in alumi- larger rake angles, and they are more eco- num alloys have important effects on ma- nomically machined at lower speeds and chining characteristics. Nonabrasive con- feeds. stituents have a beneficial effect, and ,o IIR Wrought Alloys. Most wrought alumi- insoluble abrasive constituents exert a det- num alloys have excellent machining char- rimental effect on tool life and surface qual- acteristics; several are well suited to multi- ity. Constituents that are insoluble but soft B pie-operation machining. A thorough and nonabrasive are beneficial because they e,,{' , understanding of tool designs and machin- assist in chip breakage; such constituents s,~ ,.t ing practices is essential for full utilization are purposely added in formulating high- of the free-machining qualities of aluminum strength free-cutting alloys for processing in alloys. high-speed automatic bar and chucking ma- Strain-hardenable alloys (including chines. " ~ ~p /"~ commercially pure aluminum) contain no In general, the softer ailoys~and, to a alloying elements that would render them lesser extent, some of the harder al- c • o c hardenable by solution heat treatment and ,p loys--are likely to form a built-up edge on precipitation, but they can be strengthened the cutting lip of the tool.