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STRATEGIC PLAN 2020 – 2023 Contents

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STRATEGIC PLAN 2020 – 2023 Contents STRATEGIC PLAN 2020 – 2023 Contents Foreword 2 Our history 3 SA Pathology – at a glance 4 Opportunities and challenges 5 Our vision, mission and values 6 Our strategic priorities 7 Financial sustainability 8 Customer focused 10 Systems, processes & technology 12 Organisational development 14 1 Foreword Our history SA Pathology has a long and rich history the public and private sectors, providing high quality of providing diagnostic pathology services patient serviceswhile attracting research grants. This for South Australians for over 80 years. ensures we stay competitive, efficient and relevant in the services we provide. In the late 1930s, the early origins of SA Pathology We are part of world-class programs of innovative were formed in the establishment of the Institute of research, making breakthrough discoveries in the Medical and Veterinary Science (IMVS). A branch of fundamental causes of cancer, and translating these the then Royal Adelaide Hospital’s laboratories, the Mark McNamara Dr Tom Dodd discoveries into new ways to prevent and treat this IMVS was formed to provide diagnostic pathology Executive Director, Clinical Service Director, group of diseases. SA Pathology SA Pathology services, research and training within the public health service. Translation of new discoveries into clinical practice has been strengthened by the co-location of laboratories, Over the ensuing decades, change has occurred as well as proximity and close collaboration with to align with the needs of the South Australian SA Pathology plays an important role in Our Strategic Plan for the next four years focuses on the Royal Adelaide Hospital, the University of South population. Skills and capabilities were expanded improving our financial and operational performance. Australia, the University of Adelaide, the Centre for the delivery of public health care in South to include forensic pathology and biology services To do this, we will change our service delivery model Cancer Biology and South Australian Health and Australia, with 70% of all conditions and in the 1970’s, along with stronger relationships with to improve service levels, grow revenue, create lean Medical Research Institute (SAHMRI). diseases requiring pathology diagnostic internal processes to improve efficiencies and remove the Royal Adelaide Hospital and the University of services to identify and manage. waste, and develop our workforce’s capability and Adelaide in the 1980’s, further diversifying activity Today, we are a key part of Statewide Clinical capacity to successfully manage our transformation across emerging areas of pathology. Support Services, providing services to all Local We know health and wellbeing are essential to a Health Networks and the whole of South Australia. and deliver performance improvement. In the 1990’s, the Hanson Institute was established person’s quality of life. We are committed to working We are valued for our exceptional quality, capability to further expand scientific research and increase with the South Australian Government to achieve We will be tailoring our services to meet the needs of and expertise in pathology services and we play an integration within the hospital. their vision of reducing the burden of disease by various customer groups to add even greater value essential role in SA’s public health system in fighting protecting and promoting health and wellbeing, as to the public health system. We will harness the In 2008, SA Pathology was established as the result and eliminating disease. With laboratories and well as preventing disease. increasing demand for pathology services through of a merger with two other public hospital pathology collection centres across metropolitan and regional As the state’s own comprehensive provider of strategic marketing, forming stronger strategic departments, the Women’s and Children’s Hospital’s South Australia, we provide universal access to public pathology services, we are recognised for alliances in new industry sectors, and where feasible, Division of Pathology and the Flinders Medical affordable pathology services for all South Australians. our exceptional clinical capability and knowledge in we will adopt new technology to provide greater Centre’s South Path. access to more efficient services. the early detection and management of disease. We Adhering to the original vision for the organisation develop and help retain pathology expertise through Our Strategic Plan 2020 – 2023 is the result of broad of integrating pathology with clinical training and the specialised training we provide, and through consultation with our staff, customers, and key medical research, we have continued to interact with our cutting-edge research into the identification, stakeholders. We thank all who have contributed treatment and prevention of disease. to its development. Your contribution, together with We are an integral part of the South Australian health this plan, will focus our efforts on achieving long term system and have framed our strategy to fully align sustainability as a public pathology provider while with SA Health and South Australian Government continuing to deliver high quality services for the strategic priorities, including the State Public Health better health of all South Australians. Plan. Demand for pathology services is growing as a result of our ageing population, the increasing prevalence of chronic disease and technological developments is producing a greater diversity of available tests. However, competition is high, and the rising cost of health care is a critical factor in the long-term sustainability of public pathology services. As a result, we know SA Pathology must focus on continuous improvement in how it operates. 2 2 3 SA Pathology – at a glance Opportunities and challenges DOCTOR > 10,000 requests per day In South Australia, the public health system continues RESULTS > 50% from community The demand for pathology services in to change, with the recent creation of an additional > 600,000 South South Australia is growing. The state SPECIMEN five Local Health Networks and the implementation of Australian per year health system is facing the challenges COLLECTION a new model of governance and accountability with > 5 million reports 47 collection centres across of an ageing population, with increased the introduction of Local Health Network governing delivered per year metropolitan SA incidence of chronic disease driving boards. These changes, together with the rising electronically and 41 collection centres across greater demand for services, workforce cost of public healthcare as a proportion of the available via My regional SA government’s budget, are critical challenges we face Health Record shortages, and ageing infrastructure. LHN ward collection rounds over the next four years. Healthcare professionals rely on pathology As the market leader of public health pathology More than 14,000 domicilliary practitioners and specialists to help diagnose and visits services in South Australia, there is increasing treat their patients, and because of their community’s pressure within Local Health Networks to reduce CLINICAL needs, they are referring more. In general, patients pathology costs, yet obtain the best value for service REPORTING COURIER are visiting their doctors more frequently, and where possible. Services must be affordable, patient- technological advances in pathology tests have > 50 local NETWORK centred, high quality and provided in a timely manner. > 2 million km’s provided a greater range of tests to assist diagnosis. Pathologists In 2019, an independent review of SA Pathology providing clinical per year We occupy a unique position, working across the recommended fundamental changes to the operating oversight entire health system state-wide, and have a wealth of and business model to deliver services more cost valuable data that will enable proactive management effectively and to improve the overall performance. of at-risk cohorts and individuals in the future. We have subsequently led the development and Greater demand is also driving the need for more implementation of several initiatives which have already CONTINUITY convenient and accessible pathology services, such produced improvements in business performance. OF CARE as co-location with general practice clinics and point Further organisational development will continue to CLINICAL Data entry via secure of care testing, where doctors can operate equipment contribute to reducing the cost of delivering public SPECIALISTS laboratory information in their offices without clinical laboratories. Harnessing health care in South Australia. 200 specialist system and My Health these changes in demand will create benefits to Our strategic priorities are founded on addressing Record pathologists and clinicians and their patients and provide opportunities these opportunities and challenges, to ensure we scientists available All patient information to diversify revenue sources andminimise impact of can achieve our vision of ‘better health for all South 24 hours per day is treated in the any future reduction in Medicare rebates. Australians’. Provide Multi THE LAB strictest confidence Disciplinary Team Available 24 hours a day participation and Seven metropolitan and future workforce 11 regional laboratories training > 6.5 million tests per year RESEARCH TRAINING PREPAREDNESS In partnership with 21,000 training Food poisoning the University of hours per year for outbreaks, Adelaide, University registrars, salmonella, of
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