Department for Health and Wellbeing 2019-20 Annual Report
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OFFICIAL 2019-20 ANNUAL REPORT for the Department for Health and Wellbeing Department for Health and Wellbeing 2019-20 Annual Report Department for Health and Wellbeing PO Box 287 Rundle Mall Adelaide SA 5000 www.sahealth.sa.gov.au Contact phone number: +61 8 8226 0795 Contact email: [email protected] ISSN: 2201-0475 Date presented to Minister: 30 September 2020 1 | P a g e OFFICIAL OFFICIAL 2019-20 ANNUAL REPORT for the Department for Health and Wellbeing To: Hon Stephen Wade MLC Minister for Health and Wellbeing This annual report will be presented to Parliament to meet the statutory reporting requirements of the Public Sector Act 2009, the Public Sector Regulations 2010 and the Public Finance and Audit Act 1987 and the requirements of Premier and Cabinet Circular PC013 Annual Reporting. This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia. Submitted on behalf of the Department for Health and Wellbeing by: Dr Christopher McGowan Chief Executive Date______________28-09-2020 Signature ________________ 2 | P a g e OFFICIAL OFFICIAL 2019-20 ANNUAL REPORT for the Department for Health and Wellbeing From the Chief Executive The Department for Health and Wellbeing (the department) as system leader, is committed to supporting the delivery of high quality public health services. Safety, equity, access and responsiveness of services are areas of focus for operations and service delivery to benefit the health and wellbeing of all South Australians. Across the year, the department has continued to improve whole-of-system capability and performance through partnership and connectivity. In 2020, COVID-19 has presented new challenges to health systems around the world. For SA Health as control leader during a pandemic, the commitment of every one of us, directly or indirectly, has been integral in the public health response. Work continues to focus on providing a rapid and effective response to existing and potential new cases, community safety and appropriate management plans for South Australia. Working adaptively in a changing environment has resulted in the rapid design and implementation of a range of measures to deliver responsive, accessible and safe services. Operating in an environment of pandemic challenges has also highlighted the importance of the department’s work to improve organisational culture, and address what matters most to staff. Working together and recognising the diversity of our shared skills, knowledge, and experience is essential to the success of the organisation. Released in March 2020, the Health and Wellbeing Strategy 2020-2025 identifies a clear vision and strategic focus on prevention, protection, innovation and sustaining SA Health services and care. It identifies immediate and long-term strategies for the next five years to ensure we invest in the right approaches, people, skills and opportunities to improve the health and wellbeing of South Australians. Continuing to demonstrate resilience and reflect on lessons learned under recent circumstances will prove invaluable as we strive for excellence across the system to meet future public health, technological, and economic challenges together. Dr Chris McGowan Chief Executive Department for Health and Wellbeing 3 | P a g e OFFICIAL OFFICIAL 2019-20 ANNUAL REPORT for the Department for Health and Wellbeing Contents From the Chief Executive…………………………………………………………………3 Overview: about the agency ...................................................................................... 6 Our strategic focus ..................................................................................................... 6 Our organisational structure ...................................................................................... 9 Changes to the agency ............................................................................................ 10 Our Minister .............................................................................................................. 11 Our Executive team.................................................................................................. 11 Legislation administered by the agency .................................................................. 12 Other related agencies (within the Minister’s area/s of responsibility) ................... 13 The agency’s performance ....................................................................................... 15 Performance at a glance .......................................................................................... 15 Agency contribution to whole of Government objectives ........................................ 18 Agency specific objectives and performance .......................................................... 19 Corporate performance summary ............................................................................ 34 Employment opportunity programs.......................................................................... 35 Agency performance management and development systems ............................. 36 Work health, safety and return to work programs ................................................... 36 Executive employment in the agency ...................................................................... 40 Financial performance .............................................................................................. 41 Financial performance at a glance .......................................................................... 41 Consultants disclosure ............................................................................................. 42 Contractors disclosure ............................................................................................. 42 Risk management ...................................................................................................... 43 Risk and audit at a glance........................................................................................ 43 Fraud detected in the agency .................................................................................. 43 Strategies implemented to control and prevent fraud ............................................. 43 Public interest disclosure ......................................................................................... 43 Reporting required under any other Act or Regulation ....................................... 44 Reporting required under the Carers’ Recognition Act 2005 .................................. 70 4 | P a g e OFFICIAL OFFICIAL 2019-20 ANNUAL REPORT for the Department for Health and Wellbeing Public complaints ...................................................................................................... 73 Number of public complaints reported ..................................................................... 73 Service improvements resulting from complaints or consumer suggestions in 2019-20................................................................................................................. 76 Appendix 1: Local government activities under the Food Act 2001 .................. 78 Appendix 2: Food outbreak investigations – 2019-20 .......................................... 89 Appendix 3: Annual Reports by Enforcement Agencies under the Safe Drinking Water Act 2011 – 2019-20 ........................................... 91 Appendix 4: Consultants disclosure (as at 30 June 2020) ................................ 169 Appendix 5: Contractors disclosure (as at 30 June 2020) ................................. 174 Appendix 6: Audited financial statements 2019-20 ............................................ 183 5 | P a g e OFFICIAL OFFICIAL 2019-20 ANNUAL REPORT for the Department for Health and Wellbeing Overview: about the agency Our strategic focus Our purpose The Department for Health and Wellbeing (the department, DHW) is responsible for providing system leadership and developing the vision, direction and long-term strategies that will sustain the South Australian public health system, now and in the future. The department, through the Chief Executive, is responsible to the Minister for Health and Wellbeing (the Minister).The department provides expert health and wellbeing advice, supporting the Minister and Chief Executive in exercising their powers and functions. Our vision The Health and Wellbeing Strategy 2020-2025 establishes a and strategic strong vision that South Australians experience the best health themes and wellbeing in Australia. To achieve this vision, a strategic focus on prevention, protection, innovation, and sustainability will be maintained across SA Health, with the primary objective to improve the health and wellbeing of all South Australians. Five principle themes support SA Health’s achievement of the vision and strategic direction. The themes form the foundation for the deliverable actions identified in the Health and Wellbeing Strategy. These should form the principle rationale for determining, planning, and developing new improvement activities, initiatives and projects: • Together – working in partnership to develop patient-centred solutions and service improvements • Trusted – providing safe, reliable, and high-quality treatment and care • Targeted – addressing priority health needs and disparities with the right evidence, motivation, and interventions • Tailored – meeting the diverse and complex needs of individuals • Timely – optimising health and wellness outcomes by delivering timely and appropriate health care. Our