1. Complex Service Design: a Virtual Enterprise Architecture for Logistics Service Møller, Charles (1); Chaudhry, Sohail S

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1. Complex service design: A virtual enterprise architecture for logistics service Møller, Charles (1); Chaudhry, Sohail S. (2); Jørgensen, Bent (3) Source: Information Systems Frontiers, v 10, n 5, p 503-518, November 2008, Special Issue on Enterprise Information Systems (EIS), Guest Editors: Ling Li, Ricardo Valerdi, John N. Warfield; ISSN: 13873326; DOI: 10.1007/ s10796-008-9106-3; Publisher: Kluwer Academic Publishers Author affiliation: (1) Center for Industrial Production, Aalborg University, Fibigerstraede 16, Aalborg 9220, Denmark (2) Department of Management and Operations/International Business, Villanova School of Business, Villanova University, Villanova, PA 19085, United States (3) Simcon A/S, Ellemosen 9, Ry 8680, Denmark Abstract: This paper presents an interdisciplinary systems approach to service modeling, design and deployment. The study is based on a longitudinal case study of the development process of a complex logistic service system based on an advanced logistics model. The case examines the development of a Virtual Enterprise Architecture (VEA) for an automatic high-speed transport and sorting system applied in airports for baggage handling. The study traces the evolution of the system from the early conceptual phases to a successful commercial service deployed at Changi, Singapore Airport. The study is conducted using a retrospective analysis of the case using a design science research approach. The paper evaluates and discusses the issues of creating and designing a new complex logistics service, distinct from the physical product, based on an advanced discrete event-based simulation model. The paper concludes by presenting a generalized and validated conceptual framework for a VEA based on an advanced simulation model. The paper thus contributes to the field of service systems and service management by identifying a novel approach to effective design of a new service. © 2008 Springer Science+Business Media, LLC. (50 refs) Main heading: Baggage handling Controlled terms: Airports - Chlorine compounds - Information systems - Lithium - Logistics - Management - Military operations - Research Uncontrolled terms: Case studies - Case study - Commercial Service - Complex logistics - Conceptual frameworks - Design science - Design science research - Development processes - Discrete events - Enterprise Information Systems - High speeds - Interdisciplinary systems - Logistics modeling - Logistics services - Retrospective analysis - Ricardo - Service designs - Service Management - Service modeling - Service systems - Simulation modelling - Singapore - Sorting systems - Virtual enterprise - Virtual enterprise architecture Classification Code: 903.2 Information Dissemination - 901.3 Engineering Research - 804.1 Organic Compounds - 912.2 Management - 691 Bulk Handling and Unit Loads - 431.4 Airports - 404.1 Military Engineering - 542.4 Lithium and Alloys Database: Compendex Compilation and indexing terms, Copyright 2015 Elsevier Inc. Data Provider: Engineering Village