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Global Silver Hotel Partner Program 20 20 GLOBAL SILVER HOTEL PARTNER PROGRAM CORPORATE OUR “TO OPEN UP THE PURPOSE WORLD FOR THOSE WHO WANT TO SEE” FLIGHT CENTRE TRAVEL GROUP 2 // CONTENTS 04 WELCOME TO THE 2020 SILVER HOTEL PARTNER PROGRAM 07 CO-ORDINATED STRATEGY 08 TOUCHPOINTS OF INFLUENCE 09 MARKET REACH 10 STRATEGIC PARTNERS 11 OUR CORPORATE BRANDS 17 OUR EXTENDED CORPORATE FAMILY 18 WHERE WE ARE GOING 20 YOUR INVITATION 22 SILVER MEMBER BENEFITS 24 RETURNS YOU CAN COUNT ON! 25 CONTACT DETAILS 3 // WELCOME FLIGHT CENTRE TRAVEL GROUP (FCTG) OFFERS TO THE 2020 THIS INVITATION-ONLY PROGRAM TO GROW SILVER HOTEL YOUR CORPORATE HOTEL SALES, REVPAR AND PARTNER BOOKING VOLUMES ACROSS OUR CLIENT PROGRAM NETWORK IN 97 COUNTRIES. In 2020, our Corporate Division will take Together, we can achieve so much more – business travel retailing to new levels with a stronger market profiles, better products wider choice of hotel preferencing, dedicated and wider marketing campaign appeal. And promotions and global access. We offer the through our model of working in small and best rates available and the most appreciated dedicated teams, we can ensure we provide value adds in the industry. Our sights are the best partner solution for every customer. set on creating the most positive hotel experiences for our corporate customers, so you can reap greater benefits. Our people are not just corporate travel managers with outstanding knowledge, they are entrepreneurs and decision makers who challenge convention. Our strong culture OUR WORLDWIDE of ownership drives our vested interest in success, profit and the mutual growth of your CORPORATE TEAMS business and ours. We see our hotel partners ARE HERE TO SUPPORT as an extension of the FCTG family and we YOUR GROWTH care about your success. 4 // WE INVITE YOU TO BE PART OF THE MOST EXCITING AND REWARDING GLOBAL HOTEL PROGRAM IN 2020. 2019/20 HOTEL PROGRAM HIGHLIGHTS + 15% 60% $1.5 7 MILLION TTV ANNUAL DISCRETIONARY US BILLION ROOM NIGHTS GROWTH SALES HOTEL SALES PER ANNUM Top Source Markets: Australia, USA, UK, Canada, New Zealand & Asia (Malaysia, Singapore, Hong Kong, China) 5 // “FCTG Corporate has cemented its position as a formidable global competitor in corporate travel. We are achieving strong organic growth through our highly scalable and profitable business model, and our continued investment in sales and marketing, systems and technologies. Our distinct and tailored brand offerings to different customer segments, including our FCM truly global and Corporate Traveller SME domination strategies, are further supporting FCTG’s success in winning, retaining and driving value to our customers.” GRAHAM ‘SKROO’ TURNER FOUNDER AND CHIEF EXECUTIVE OFFICER FLIGHT CENTRE TRAVEL GROUP 6 // CORPORATE CORP CO-ORDINATED OR AT E STRATEGY CU S ACROSS ALL TO M BUSINESS E R DIVISIONS R EGI ON A L CUREMEN IM O T P R N L P E E T L W M A E B O N O R T L K PREFERRED A G T HOTEL I O PARTNER N A N D D E P L O Y M E N T R E M O T W S H U O LE C S ALE L I A T E B R 2 C C U S T O M E R 7 // TOUCHPOINTS WE OWN OUR CUSTOMERS AND REPRESENT YOUR HOTEL OF INFLUENCE THROUGHOUT THEIR TRAVEL JOURNEY SILVER PARTNER HOTEL GLOBAL COUNTRY REGIONAL COMMERCIAL BUSINESS PROCUREMENT PRODUCT NETWORK ANALYSTS LEADERS NETWORK (GPN) MANAGERS LEADERS (95 COUNTRIES) Strategic advice to Contract negotiation Deployment and Drive hotel strategy maximise the hotel Drive hotel strategy and commercial implementation of hotel through the corporate program agreements contracts licensees through the business BUSINESS TRAVEL ACCOUNT DEVELOPMENT 4D CONSULTING CONSULTANTS MARKETING OBT REPORTING MANAGERS MANAGERS Dedicated customer hotel Create advanced Frontline counsellors Global, regional and local Direct sales tool for Practical detail and insight program advisors Strategic management of with direct contact with tactical promotions customer of the customer spend travel programs customer travel management customers solutions OUR CUSTOMER 8 // 7500+ MARKET OUR GLOBAL FOOTPRINT STAFF REACH 97 COUNTRIES N O R W A Y S W E D E N + F I NLAND RUSSI A 500 N E T H ERLAN D S D E NMARK POLAND B ELGIUM IRELAND G E RMANY U KRAIN E OFFICES A U STRI A K AZAK H S TAN VANCOUVER U N D K I NGD O M CZE E P ’ H UNG ARY CADA FRANCE LUX EMB O U R G ’ ROMANI A TORONTO S W ITZE RLAND ITALY B U LGARI A SLOVAKI A BOSTON CHICAGO T U R K E Y O PORTU GAL SPAI N CROATI A NEW Y ORK GREEC E AZE R B A I JAN S O U K OREA JAPAN S C Y PRUS USA MOROCCO T U NISIA MALTA LEB ANON L I BYA DN ALG ERIA I SRAE L K U WAIT E GYP T CHI N A QATAR UAE PAK I S TAN SAU D ARABI A B ANG L A DS H OMAN HON N G M E X I C O M Y ANMAR LAO Y EMEN IND I A GUATEMALA DS THAI LAN D DR CAMB O D I A COSTA R I C A V I ETNA M VENEZUELA PANAMA COLOMBIA G HANA NIG ERI A MALAYSIA K E N Y A SIN GAPORE DR U G DA DA I N D O N E S I A TANZAN I A PERU ANG OLA BOLIVIA PARAGUAY B RAZIL AUS TRALI A S O A FRICA CHILE URUG UAY NEW D ARGENTI N A MAP KEY 9 // STRATEGIC THE FCM GLOBAL NETWORK PARTNERS The following list provides a snapshot of our FCM Travel Solutions network partners around the globe: COUNTRY PARTNER COMPANY NAME COUNTRY PARTNER COMPANY NAME COUNTRY PARTNER COMPANY NAME ALGERIA GO FLY KOREA SHARP TEC&L INC. TUNISIA TAKE OFF TRAVEL ANGOLA ALIVE, ONTOURISM CAPITAL KUWAIT TRAVEL CLUB TRAVEL & TOURISM TURKEY HAPPY TOUR GROUP TURIZM ARGENTINA FURLONG-FOX LAOS TRANS-EXPRESS CO.LTD (VIENTIANE) UGANDA UGANDA TRAVEL BUREAU 2004 LTD AUSTRIA COLUMBUS REISEBUERO LATVIA VANILLA TRAVEL UKRAINE GOLDEN GLOBE BANGLADESH DYNAMIC TRAVELS LEBANON SUN HOLIDAYS TOURS URUGUAY JETMAR VIAJES BELGIUM HERFURTH TRAVEL GROUP LIBYA TOP THREE TRAVEL VENEZUELA VIAJES OMEGA BOLIVIA TURISMO BALAS LUXEMBOURG I TRAVEL VIETNAM INDOCHINA TOURIST AND TRADE BRAZIL KONTIK FRANSTUR MALTA TOP THREE TRAVEL YEMEN MURJAN TRAVEL BULGARIA HAPPY TOUR GROUP MOROCCO ACTIV TRAVEL MOROCCO CAMBODIA INDOCHINA TOURIST & TRADE MOZAMBIQUE ALIVE, ONTOURISM CAPITAL INVEST CHILE AGENCIA DE VIAJES TURAVION SPA MYANMAR OWAY TRAVELS AND TOURS CO LTD COLOMBIA PANTURISMO NICARAGUA VIAJES ATLANTIDA COSTA RICA TIME SQUARE VIAJES NIGERIA FINCHGLOW TRAVELS CROATIA BEST CROATIAN TRAVEL OMAN TRAVEL CITY LLC CYPRUS AMATHUS PAKISTAN COSMOS TRAVELS CZECH REPUBLIC BTU TIPEX TRAVEL S.R.O. PANAMA ALLEGRO TOURS DOMINICAN REPUBLIC EMELY TOURS PARAGUAY BOARDING PASS ECUADOR HOLIDAYS TRAVEL CIA.LTDA PERU AC TOURS EGYPT BLUE SKY TRAVEL PHILIPPINES TRAVEL SERVICES INC OUR EQUITY BUSINESS NETWORK POLAND TRAVEL EXPRESS EL SALVADOR ALL AMERICAN TRAVEL Flight Centre Travel Group Corporate brands are now PORTUGAL ALIVE TRAVEL GHANA STELLAR TRAVEL LTD represented through our wholly owned or controlled GREECE AMATHUS PUERTO RICO CT TRAVEL/CARIBBEAN GUATEMALA VIAJES PRIMAVERA QATAR REGENCY TRAVEL & TOURS businesses in: HONDURAS INVERSIONES TRANSMUNDO S.A. DE C.V. ROMANIA HAPPYTOUR GROUP Australia India South Africa HUNGARY UNITED4TICKETS RUSSIA RUSSIAN BUSINESS TRAVEL INDONESIA PT GOLDEN NUSAJAYA TOURS & TRAVEL RWANDA CHARLESTON TRAVEL LIMITED Canada Ireland Sweden ISRAEL OFAKIM SAUDI ARABIA ATTAR TRAVEL China Malaysia Switzerland ITALY BLUE TEAM SLOVAKIA TUCAN, CESTOVNA AGENTURA Denmark Mexico United Arab IVORY COAST AFRICA VOYAGES SPAIN TRAVEL INTERESTS S.L. Finland New Zealand Emirates SRI LANKA NKAR TRAVELS & TOURS (PVT) LTD JAPAN TOPTOUR CORPORATION France Netherlands UK JORDAN BAWADI TOURS TANZANIA THE RICKS TRAVEL LTD Germany Norway USA KAZAKSTAN RBT KAZAKHSTAN TAIWAN TRISTAR TRAVEL SERVICES CO LTD KENYA CHARLESTON TRAVEL THAILAND SIAM EXPRESS Hong Kong Singapore 10 // FCM TRAVEL FCM IS AN AWARD WINNING GLOBAL TRAVEL MANAGEMENT SOLUTIONS COMPANY PROMISING CUSTOMERS THE GREATEST VALUE AND THE MOST RELIABLE BUSINESS TRAVEL SERVICES. FCM operates across 97 countries with a mix of wholly owned and network partners offering global solutions with regional expertise. For our hotel partners, FCM offers access to large market customers, many with dedicated hotel programs, delivering consistent high volume sales. To achieve our customer value proposition, FCM is dedicated to the following core strategies: OUR PEOPLE ARE THE ROUTE WE OFFER OUR CUSTOMERS THE WIDEST TO YOUR SUCCESS CHOICE WITH DEMONSTRATED SAVINGS FCM invests heavily in our people who are our greatest FCM is not just any travel management company. asset and provide a five-star business travel experience. Our global presence and belonging to Flight Centre Travel They understand both company and traveller needs, are Group, allows us to offer the widest choice of travel products. extremely knowledgeable on our product offering, and genuinely care about our customers travel plans. OUR TECHNOLOGY FUTURE-PROOFS YOUR TRAVEL PLANS OUR REACH EXTENDS As a future-thinking global TMC, we continually invest and AROUND THE GLOBE innovate to create tools and software which bring efficiencies We represent Silver Hotel Partners in almost 100 countries to our customers business travel programmes, enhance the worldwide. Our dedicated local teams of travel experts and traveller experience and prioritise our Silver Hotel Partners. technology solutions place your content at the forefront of FCM customer programs and travel itineraries. FAST 98% 500+ 250+ 2000+ 14% FACTS GLOBAL OFFICES BDM’S AND AM TRAVEL TTV GROWTH SATISFACTION GLOBALLY GLOBALLY MANAGERS GLOBALLY 11 // “FCM has, and always will be unique in this industry, highly agile and flexible in our service, yet with the global presence and technology to deliver service and value for customers, suppliers and our people across multiple countries and regions.” MARCUS EKLAND GLOBAL MANAGING DIRECTOR FCM TRAVEL SOLUTIONS 12 // CORPORATE WITH ALMOST 30 YEARS’ EXPERIENCE IN THE SME MARKET, TRAVELLER CORPORATE TRAVELLER IS OUR LARGEST AND MOST PROFITABLE BRAND.
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