20 20 GLOBAL SILVER HOTEL PARTNER PROGRAM
CORPORATE OUR “TO OPEN UP THE PURPOSE WORLD FOR THOSE WHO WANT TO SEE”
FLIGHT CENTRE TRAVEL GROUP
2 // CONTENTS
04 WELCOME TO THE 2020 SILVER HOTEL PARTNER PROGRAM
07 CO-ORDINATED STRATEGY
08 TOUCHPOINTS OF INFLUENCE
09 MARKET REACH
10 STRATEGIC PARTNERS
11 OUR CORPORATE BRANDS
17 OUR EXTENDED CORPORATE FAMILY
18 WHERE WE ARE GOING
20 YOUR INVITATION
22 SILVER MEMBER BENEFITS
24 RETURNS YOU CAN COUNT ON!
25 CONTACT DETAILS
3 // WELCOME FLIGHT CENTRE TRAVEL GROUP (FCTG) OFFERS TO THE 2020 THIS INVITATION-ONLY PROGRAM TO GROW SILVER HOTEL YOUR CORPORATE HOTEL SALES, REVPAR AND PARTNER BOOKING VOLUMES ACROSS OUR CLIENT PROGRAM NETWORK IN 97 COUNTRIES.
In 2020, our Corporate Division will take Together, we can achieve so much more – business travel retailing to new levels with a stronger market profiles, better products wider choice of hotel preferencing, dedicated and wider marketing campaign appeal. And promotions and global access. We offer the through our model of working in small and best rates available and the most appreciated dedicated teams, we can ensure we provide value adds in the industry. Our sights are the best partner solution for every customer. set on creating the most positive hotel experiences for our corporate customers, so you can reap greater benefits.
Our people are not just corporate travel managers with outstanding knowledge, they are entrepreneurs and decision makers who challenge convention. Our strong culture OUR WORLDWIDE of ownership drives our vested interest in success, profit and the mutual growth of your CORPORATE TEAMS business and ours. We see our hotel partners ARE HERE TO SUPPORT as an extension of the FCTG family and we YOUR GROWTH care about your success.
4 // WE INVITE YOU TO BE PART OF THE MOST EXCITING AND REWARDING GLOBAL HOTEL PROGRAM IN 2020.
2019/20 HOTEL PROGRAM HIGHLIGHTS
+ 15% 60% $1.5 7 MILLION TTV ANNUAL DISCRETIONARY US BILLION ROOM NIGHTS GROWTH SALES HOTEL SALES PER ANNUM
Top Source Markets: Australia, USA, UK, Canada, New Zealand & Asia (Malaysia, Singapore, Hong Kong, China)
5 // “FCTG Corporate has cemented its position as a formidable global competitor in corporate travel. We are achieving strong organic growth through our highly scalable and profitable business model, and our continued investment in sales and marketing, systems and technologies.
Our distinct and tailored brand offerings to different customer segments, including our FCM truly global and Corporate Traveller SME domination strategies, are further supporting FCTG’s success in winning, retaining and driving value to our customers.”
GRAHAM ‘SKROO’ TURNER FOUNDER AND CHIEF EXECUTIVE OFFICER FLIGHT CENTRE TRAVEL GROUP
6 // CORPORATE CORP CO-ORDINATED OR AT E STRATEGY CU S ACROSS ALL TO M BUSINESS E R DIVISIONS
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7 // TOUCHPOINTS WE OWN OUR CUSTOMERS AND REPRESENT YOUR HOTEL OF INFLUENCE THROUGHOUT THEIR TRAVEL JOURNEY
SILVER PARTNER HOTEL
GLOBAL COUNTRY REGIONAL COMMERCIAL BUSINESS PROCUREMENT PRODUCT NETWORK ANALYSTS LEADERS NETWORK (GPN) MANAGERS LEADERS (95 COUNTRIES) Strategic advice to Contract negotiation Deployment and Drive hotel strategy maximise the hotel Drive hotel strategy and commercial implementation of hotel through the corporate program agreements contracts licensees through the business
BUSINESS TRAVEL ACCOUNT DEVELOPMENT 4D CONSULTING CONSULTANTS MARKETING OBT REPORTING MANAGERS MANAGERS Dedicated customer hotel Create advanced Frontline counsellors Global, regional and local Direct sales tool for Practical detail and insight program advisors Strategic management of with direct contact with tactical promotions customer of the customer spend travel programs customer travel management customers solutions
OUR CUSTOMER 8 // 7500+ MARKET OUR GLOBAL FOOTPRINT STAFF REACH 97 COUNTRIES