IBM the BOEING CO. General Electric
CORPORATE TRAVEL ONE HUNDRED 2010 100travel spend is concentrated—and internationally, though BCD Travel and Hong Kong-based Swire Travel provide a small amount of travel 1 IBM management services in Asia. ARMONK, N.Y. The company’s travel department last year made strides to contain travel costs through policy changes and heightened enforcement, help- 2009 U.S. BOOKED AIR VOLUME: $500 MILLION ing to yield cost avoidance in excess of $100 million. PREFERRED VENDORS: AMERICAN, DELTA; HERTZ, BOSTONCOACH, U.S.-based travelers last year booked about 94 percent of air reserva- CAREY INTERNATIONAL; TRAVELPort traversa; GALILEO tions using the GetThere tool, which is Boeing’s preferred booking en- CONSOLIDATED U.S. AGENCY: AMERICAN EXPRESS gine worldwide. Meanwhile, travelers file expenses using Concur, which Boeing has worked to refine as it seeks to increase end-user productivity BTN kept its estimate virtually flat for IBM’s U.S. booked air spending this and promote compliance with travel and miscellaneous expenses. year from 2008, when it was estimated at $505 million after reaching This year, the company has tightened approval processes for expense an estimated $800 million in 2007. The company appears to have suc- reports, while also putting tighter restrictions on lowest-airfare selection. cessfully implemented favorable airline deals leveraging individual and Boeing last year upped corporate card enforcement and delinquency group travel in 2008 that carried over into 2009. reporting, while shifting more responsibility and liability to cardhold- The company, meanwhile, reported a slight rise in employees in ers. The company will suspend the accounts of cardholders with long 2009 to 399,409 from 398,000 in 2008, even though its sales volume stretches of inactivity.
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