20 21 GLOBAL CONSORTIA PROGRAM

CORPORATE OUR “TO OPEN UP THE PURPOSE WORLD FOR THOSE WHO WANT TO SEE”

FLIGHT CENTRE TRAVEL GROUP

2 // CONTENTS

04 WELCOME TO THE 2021 CONSORTIA HOTEL PROGRAM

06 TOP 100 DESTINATION CITY VOLUME

08 CO-ORDINATED STRATEGY

09 MARKET REACH

10 STRATEGIC PARTNERS - FCM NETWORK

11 OUR CORPORATE BRANDS

20 YOUR PROGRAM INVITATION

21 CLEANING & SAFETY REQUIREMENTS

22 CONSORTIA PROGRAM BENEFITS

24 RATE REQUIREMENTS

25 RETURNS YOU CAN COUNT ON!

26 CONTACT DETAILS

3 // WELCOME FLIGHT CENTRE TRAVEL GROUP (FCTG) TO THE 2021 OFFERS THIS INVITATION-ONLY PROGRAM CONSORTIA PROGRAM TO GROW YOUR CORPORATE HOTEL SALES, REVPAR AND BOOKING VOLUMES ACROSS OUR CLIENT NETWORK IN 100+ COUNTRIES.

In 2020 our corporate businesses were corporate customers, so you can reap severly impacted by the unprecedented the benefits. health and financial impacts of the Our people are not just corporate travel Coronavirus pandemic. managers with outstanding knowledge, While it will take some time to rebuild they are entrepreneurs and decision the industry, in 2021, our Corporate makers who challenge convention. Our Division will take steps to fast track strong culture of ownership drives our growth and get Back to Business. vested interest in success, profit and the mutual growth of your business and We will continue take business travel ours. retailing to new levels with a wider choice of hotel preferencing, dedicated We see our hotel partners as extension promotions and global access, through of the FCTG family and together we will OUR WORLDWIDE consolidated channeling and enhanced partner will you to ensure success in technology solutions. 2021. CORPORATE TEAMS

We will offer the best rates available ARE HERE TO SUPPORT and the most appreciated value adds YOUR GROWTH in the industry. Our sights are set on rebuilding confidence and creating the most positive hotel experiences for our

4 // WE INVITE YOU TO BE PART OF THE MOST EXCITING AND REWARDING GLOBAL HOTEL PROGRAM IN 2021.

2019/20 GLOBAL HOTEL PROGRAM HIGHLIGHTS

+ + 17% 61% $1.6 7 MILLION 13% TTV ANNUAL DISCRETIONARY US BILLION ROOM NIGHTS GROWING GLOBAL GROWTH SALES HOTEL SALES PER ANNUM MARKET SHARE

Top Source Markets: Australia, USA, UK, Canada, New Zealand & Asia (, , , China)

Numbers are reflective of pre-COVID period (2019/20)

5 // TOP 100 RANK CITY ROOM RANK CITY ROOM RANK CITY ROOM RANK CITY ROOM NIGHTS NIGHTS NIGHTS NIGHTS

DESTINATION 1 SYDNEY 482,672 26 TOWNSVILLE 33,406 51 DALLAS 22,957 76 TEL AVIV 14,498 CITY VOLUME 2 MELBOURNE 317,470 27 VANCOUVER 33,384 52 BEIJING 22,320 77 CHARLOTTE 14,375

3 LONDON 266,668 28 STOCKHOLM 33,318 53 ABERDEEN 22,217 78 OTTAWA 14,308

4 220,558 29 SAO PAULO 32,455 54 EDINBURGH 22,135 79 PORTLAND 14,054

5 PERTH 148,022 30 HONG KONG 31,793 55 MILAN 22,048 80 SAN JOSE (CA US) 13,322

6 NEW YORK 130,847 31 MUNICH 31,545 56 SEOUL 21,980 81 BANGALORE 13,320

7 AUCKLAND 97,228 32 CAIRNS 31,426 57 MEXICO CITY 21,623 82 ORLANDO 13,166

8 ADELAIDE 96,956 33 HARTFORD 30,568 58 DENVER 20,661 83 EDMONTON 13,143

9 SINGAPORE 79,958 34 MANCHESTER 30,313 59 GLASGOW 21,476 84 DUBBO 13,122

10 JOHANNESBURG 67,444 35 NEWCASTLE (AU) 30,202 60 DUBAI 21,362 85 MANILA 13,116

11 SAN FRANCISCO 62,864 36 MONTREAL 29,728 61 SAN DIEGO 20,547 86 COPENHAGEN 12,947

12 CANBERRA 62,793 37 BOISE 29,723 62 GOLD COAST 20,483 87 WAGGA WAGGA 12,919

13 CHICAGO 53,806 38 LAS VEGAS 27,673 63 LEEDS 20,004 88 MILPITAS 12,836

14 BOSTON 50,681 39 CHRISTCHURCH 25,337 64 PHILADELPHIA 19,232 89 SAN ANTONIO 12,721

15 WELLINGTON 50,289 40 ATLANTA 26,065 65 SOUTHHAMPTON 18,242 90 WARSAW 12,414

16 DARWIN 47,761 41 HOBART 25,737 66 MIAMI 17,944 91 JAKARTA 12,327

17 SHANGHAI 45,219 42 DUBLIN 25,337 67 BANGKOK 17,900 92 ALICE SPRINGS 12,289

18 TORONTO 44,021 43 AUSTIN 25,048 68 KUALA LUMPUR 17,849 93 GLADSTONE 12,279

19 BIRMINGHAM 42,593 44 CALGARY 24,746 69 ROCKHAMPTON 16,696 94 ALICE SPRINGS 12,289

20 PARIS 40,806 45 DENVER 23,995 70 MUMBAI 16,682 95 BARCELONA 12,152

21 LOS ANGELES 40,734 46 AMSTERDAM 23,696 71 CAPETOWN 16,259 96 LAUNCESTON 12,024

22 WASHINGTON DC 36,938 47 MACKAY 23,683 72 PHOENIX 15,872 97 TOOWOOMBA 11,969

23 BRISTOL 36,661 48 FRANKFURT 23,375 73 MADRID 15,527 98 LOUISVILLE 11,836

24 HOUSTON 34,901 49 BERLIN 23,063 74 KALGOORLIE 15,275 99 TAIPEI 11,681

25 SEATTLE 33,433 50 TOKYO 23,032 75 NEWCASTLE UK 15,241 100 PLYMOUTH 11,531 6 // “FCTG Corporate has cemented its position as a formidable global competitor in corporate travel. We are achieving strong organic growth through our highly scalable and profitable business model, and our continued investment in sales and marketing, systems and technologies.

Our distinct and tailored brand offerings to different customer segments, including our FCM truly global and Corporate Traveller SME domination strategies, are further supporting FCTG’s success in winning, retaining and driving value to our customers.”

GRAHAM ‘SKROO’ TURNER FOUNDER AND CHIEF EXECUTIVE OFFICER FLIGHT CENTRE TRAVEL GROUP

7 // CORPORATE CORP CO- OR AT ORDINATED E CU S STRATEGY TO M ACROSS ALL E BUSINESS R DIVISIONS

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8 // 8000+ MARKET OUR GLOBAL FOOTPRINT STAFF REACH 102 COUNTRIES

N O R W A Y S W E D E N + F I NLAND RUSSI A 550 N E T H ERLAN D S D E NMARK B ELGIUM IRELAND G E RMANY U KRAIN E OFFICES A U STRI A K AZAK H S TAN VANCOUVER U N ITED K I NGD O M CZE CH RE P ’ H UNG ARY CANADA FRANCE LUX EMB O U R G ’ ROMANI A TORONTO S W ITZE RLAND ITALY B U LGARI A SLOVAKI A BOSTON CHICAGO T U R K E Y SAN FRANSISCO PORTU GAL SPAI N CROATI A NEW Y ORK GREEC E AZE R B A I JAN S O U TH K OREA JAPAN LOS ANGELES C Y PRUS USA T U NISIA LEB ANON L I BYA JORDAN ALG ERIA I SRAE L K U WAIT E GYP T CHI N A UAE PAK I S TAN SAU DI ARABI A B ANG L A DES H HON G KON G M E X I C O M Y ANMAR LAO Y EMEN IND I A HONDURAS THAI LAN D EL SALVADOR CAMB O D I A COSTA R I C A ETHIOPIA V I ETNA M G HANA NIG ERI A MALAYSIA K E N Y A SIN GAPORE EQUADOR CONGO U G ANDA DRC GABON I N D O N E S I A TANZAN I A

PERU ANG OLA PARAGUAY

B RAZIL AUS TRALI A S O UTH A FRICA

URUG UAY NEW ZEALAND ARGENTI N A

MAP KEY

9 // STRATEGIC THE FCM GLOBAL NETWORK PARTNERS The following list provides a snapshot of our FCM Travel Solutions network partners around the globe:

COUNTRY PARTNER COMPANY NAME COUNTRY PARTNER COMPANY NAME COUNTRY PARTNER COMPANY NAME GO FLY KUWAIT TRAVEL CLUB TRAVEL & TOURISM UGANDA UGANDA TRAVEL BUREAU 2004 LTD ALIVE, ONTOURISM CAPITAL TRANS-EXPRESS CO.LTD (VIENTIANE) GOLDEN GLOBE FURLONG-FOX LATVIA VANILLA TRAVEL JETMAR VIAJES AUSTRIA COLUMBUS REISEBUERO SUN HOLIDAYS TOURS VENEZUELA VIAJES OMEGA DYNAMIC TRAVELS TOP THREE TRAVEL INDOCHINA TOURIST AND TRADE BELGIUM HERFURTH TRAVEL GROUP I TRAVEL YEMEN MURJAN TRAVEL BOLIVIA TURISMO BALAS MALTA TOP THREE TRAVEL BRAZIL KONTIK FRANSTUR MOROCCO ACTIV TRAVEL MOROCCO HAPPY TOUR GROUP ALIVE, ONTOURISM CAPITAL INVEST CAMBODIA INDOCHINA TOURIST & TRADE MYANMAR OWAY TRAVELS AND TOURS CO LTD CHILE AGENCIA DE VIAJES TURAVION SPA VIAJES ATLANTIDA COLOMBIA PANTURISMO FINCHGLOW TRAVELS TIME SQUARE VIAJES OMAN TRAVEL CITY LLC CROATIA BEST CROATIAN TRAVEL COSMOS TRAVELS AMATHUS PANAMA ALLEGRO TOURS BTU TIPEX TRAVEL S.R.O. PARAGUAY BOARDING PASS EMELY TOURS AC TOURS HOLIDAYS TRAVEL CIA.LTDA TRAVEL SERVICES INC BLUE SKY TRAVEL POLAND TRAVEL EXPRESS OUR EQUITY BUSINESS NETWORK EL SALVADOR ALL AMERICAN TRAVEL ALIVE TRAVEL STELLAR TRAVEL LTD PUERTO RICO CT TRAVEL/CARIBBEAN Flight Centre Travel Group Corporate brands are AMATHUS QATAR REGENCY TRAVEL & TOURS now represented through our wholly owned or HAPPYTOUR GROUP GUATEMALA VIAJES PRIMAVERA controlled businesses in: HONDURAS INVERSIONES TRANSMUNDO S.A. DE C.V. RUSSIA RUSSIAN BUSINESS TRAVEL RWANDA CHARLESTON TRAVEL LIMITED HUNGARY UNITED4TICKETS Australia India PT GOLDEN NUSAJAYA TOURS & TRAVEL SAUDI ARABIA ATTAR TRAVEL Canada Ireland Sweden ISRAEL OFAKIM TUCAN, CESTOVNA AGENTURA ITALY BLUE TEAM SPAIN TRAVEL INTERESTS S.L. China Malaysia Switzerland IVORY COAST AFRICA VOYAGES NKAR TRAVELS & TOURS (PVT) LTD Denmark Mexico United Arab SKYLINK JAPAN TOPTOUR CORPORATION New Zealand Emirates TAIWAN TRISTAR TRAVEL SERVICES CO LTD JORDAN BAWADI TOURS France UK KAZAKSTAN RBT SIAM EXPRESS CHARLESTON TRAVEL TAKE OFF TRAVEL Germany Norway USA KOREA SHARP TEC&L INC. HAPPY TOUR GROUP TURIZM Hong Kong Singapore

10 // FCM TRAVEL FCM IS AN AWARD WINNING GLOBAL TRAVEL MANAGEMENT SOLUTIONS COMPANY PROMISING CUSTOMERS THE GREATEST VALUE AND THE MOST RELIABLE BUSINESS TRAVEL SERVICES.

FCM operates across 100+ countries with a mix of wholly owned and network partners offering global solutions with regional expertise. We aim to the the number one alternative to the mega TMC’s by 2025. For our hotel partners, FCM offers access to large market customers, many with dedicated hotel programs, delivering consistent high volume sales. To achieve our customer value proposition, FCM is dedicated to the following core strategies: OUR PEOPLE ARE THE ROUTE WE OFFER OUR CUSTOMERS TO YOUR SUCCESS THE WIDEST CHOICE WITH FCM invests heavily in our people who are our greatest DEMONSTRATED SAVINGS asset and provide a five-star business travel experience. FCM is not just any travel management company. They understand both company and traveller needs, Our global presence and belonging to Flight Centre are extremely knowledgeable on our product offering, Travel Group, allows us to offer the widest choice and genuinely care about our customers travel plans. of travel products, including unique and specially- BRAND DNA negotiated FCM rates and fares, such as the FCM OUR REACH EXTENDS Global, yet Locally Smart range. connected AROUND THE GLOBE OUR TECHNOLOGY FUTURE-PROOFS Platinum Partners have access to offices in almost 100 countries worldwide. Our dedicated local teams YOUR TRAVEL PLANS Unconventional of travel experts and technology solutions place your Spirit As a future-thinking global TMC, we continually invest content at the forefront of FCM customer programs and innovate to create tools and software which and travel itineraries. bring efficiencies to our customers business travel

Fun and Energetic programmes, enhance the traveller experience and prioritise our Platinum Partners.

We always find a way! FAST 98% 500+ 250+ 2000+ 14% FACTS GLOBAL OFFICES BDM’S AND AM TRAVEL TTV GROWTH SATISFACTION GLOBALLY GLOBALLY MANAGERS GLOBALLY 11 // (PRE-COVID) “FCM has, and always will be unique in this industry…highly agile and flexible in our service, yet with the global presence and technology to deliver service and value for customers, suppliers and our people across multiple countries and regions.”

MARCUS EKLAND GLOBAL MANAGING DIRECTOR FCM TRAVEL SOLUTIONS

12 // CORPORATE WITH ALMOST 30 YEARS’ EXPERIENCE IN THE SME MARKET, TRAVELLER CORPORATE TRAVELLER IS OUR LARGEST AND MOST PROFITABLE BRAND. Corporate Traveller’s expertise to the SME market is their offering of hands-on personal service, simplicity, great product with fast and easy booking solutions. Corporate Traveller maintains a significant ability to influence business decision makers. This success lies in the unwavering brand DNA and three customer value propositions: DEDICATED TRAVEL MANAGER Corporate Traveller offers our customers a dedicated local expert who delivers a seamless travel experience even when the unexpected happens. Corporate Traveller’s highly successful and SMART TRAVEL TECHNOLOGY exclusive Travelsmart Suite is designed to Streamlined technology keeps our customers offer customers savings informed and in-touch whether in the office, or on while making their the other side of the world. Significant investment in travel experience more SME technology has allowed for priority placement of BRAND DNA enjoyable. preferred content. Fanatical about All three facets of the SME's GREATER CHOICE, MORE VALUE customers’ journey are covered from With largely non-mandated travel, our Corporate flights (SmartFLY) Traveller customers thrive on the benefits of our to accommodation Everyone is a VIP exclusive TravelSmart Program. Tactical marketing (SmartSTAY) to ground campaigns and promotions also drive strong sales transport (SmartDRIVE) results.

We are watermelon

Whatever it takes FAST 10,000+ 300+ 1200+ FACTS 18% SME BDM’S AND AM TRAVEL TTV GROWTH CUSTOMERS GLOBALLY MANAGERS GLOBALLY (PRE-COVID) 13 // “Corporate Traveler continues to soar and grow at incredible rates. With our experience and ability to provide personalized service, innovation and thought leadership to small and medium sized businesses, we are able to truly manage their travel programs driving substantial growth in this valuable market.”

CHARLENE LEISS PRESIDENT FLIGHT CENTRE TRAVEL GROUP USA

14 // STAGE AND STAGE AND SCREEN IS RECOGNISED AS SCREEN A LEADER AND INNOVATOR IN MANAGING TRAVEL FOR SOME OF THE MOST DEMANDING INDUSTRIES IN THE WORLD – SPORTS, ENTERTAINMENT AND THE ARTS.

From high volume group bookings and VIP travel, to complex multi-destination itineraries, Stage and Screen’s success has been driven by industry knowledge, program flexibility, accountability, innovation and most of all, a genuine love for what they do. Stage and Screen is as unique as it’s customers!

SPECIALISED PRODUCT and energetic bunch who care about your business and industry and thrive FOR NICHE INDUSTRIES on working with partners to deliver exceptional results. We maintain our Whether our customers are familiar high standards by: : with the penthouse suite or not, Stage and Screen negotiates its own • Only employing people with specialty entertainment rate program a minimum of 5 years travel in addition to its exclusive Special FX experience hotel rate program. • Ensuring their people have either WE GET OUR CLIENTS come from the clients’ industry or have relevant industry experience to Stage and Screen has an enviable provide a unique understanding of client retention rate that almost each customer’s needs. matches its staff retention. You will be hard pressed to find a more zealous

FAST + + FACTS 13% 6 30,000 TTV ANNUAL MARKETS WORLDWIDE MUSIC & TOURING GROWTH ROOM NIGHTS 15 // (PRE-COVID) “Stage and Screen are the market leading agency dedicated to the entertainment, creative and sporting industries. We are the ‘strength behind the scenes’ of travel and logistics, so our customers can always be centre stage.”

GREGORY LORDING GENERAL MANAGER STAGE AND SCREEN

16 // 4TH 4TH DIMENSION BUSINESS TRAVEL CONSULTING (4D) IS DIMENSION OUR CUSTOMER PARTNER IN GLOBAL TRAVEL PROGRAM REVIEWS, STRATEGY AND TACTICAL SUPPORT.

4D works as a key conduit between our client procurement areas and your hotel sales teams ensuring mutual benefits are achieved in customer negotiated programs. Now more than ever 4D provides industry leading analysis, up to minute details on cleaning and safety protocols and a commitment to our customers to support them rebuild their travel policies and hotel programs ready for a return to travel. 4D challenges legacy practices with new ideas based on four methodologies:

ANALYTICS ELEVATE Driving program efficiency with diagnostics and Advancing new and innovative business travel analysis allowing customers to be better informed management solutions. about rate expectations and savings which can be delivered by better compliance or streamlining of a RESEARCH negotiated program. Providing comprehensive industry insight with an SOURCING emphasis on service delivery. This ensures our customers are well informed, sets expectations on Working hand in hand with both our hotel partners rate growth and market conditions and further drives and customer procurement teams allows 4D to mutual benefits for our hotel partners. source the best possible rates for our large customers which are mutually beneficial. 4D is well respected in the market for its industry intelligence and ability to hone the right strategy for each customer. Increasingly customers are adopting 4D’s strategies and improving their travel programs with measurable results.

FAST + Our global 500% 150 50 customers listen FACTS to what we say ROI CLIENT REPORTS CLIENTS NPS and they like it! ANNUALLY WORLDWIDE SCORE

17 // FLIGHT CENTRE THE FLIGHT CENTRE BUSINESS TRAVEL INCLUDES BUSINESS SPECIALIST BUSINESS TRAVEL CONSULTANTS FOCUSED TRAVEL ON SMALL TO MEDIUM ENTERPRISES WITH INFREQUENT TRAVEL NEEDS

Flight Centre Business Travel (FCBT), know first hand the pressures that are placed on emerging & small to medium businesses every day and are dedicated to making business travel easy. FCBT is committed to finding travel solutions that are the right fit for their customers, so they can focus on the important stuff – running their own business. FCBT has four key principles;

DEDICATED TRAVEL MANAGER 24/7 WORLDWIDE CUSTOMER CARE A personal travel manager is assigned to every With access to the Flight Centre Travel Group Global customer anprovides the best advice specific to their Customer Care Centre, FCBT are able support their customeWrs needs customers, whenever and wherever they are. They are here for their customers business 24/7 DELIVERABLE SAVINGS Focused on helping small businessesu make smart NO LOCK-IN CONTRACTS travel decisions, saving time and money. Business travel made easy with no lock-in contracts and multiple payment options to suit small business

FAST 300+ 100+ FACTS 4,000 TRAVEL MANAGER SME CUSTOMERS BOOKING WITH OVER 7+ YEARS OFFICES EXPERIENCE 18 // OUR EXTENDED CORPORATE FAMILY

CI EVENTS TRAVEL ASSOCIATES TRAVEL PARTNERS LDV CASTO cievents is an event Travel Associates is a boutique An alternative to a regular Les Voyages Laurier du Based in San Jose, Casto joins management, incentive travel agency with a focus on travel agent Travel Partners Vallon is a joint luxury leisure the FCM family strengthening and business engagement uncompromising customer allows an owner to operate travel business drawing on the USA operation and agency. The company offers service bringing together the their agency with a more the expertise of a highly enabling greater scale and highly specialised services most knowledgeable and profitable, and less stressful experienced consultant access to the fast-growing for the meetings, incentives, well travelled advisers. With future. network and strong corporate technology sector in Silicon conferences and events a focus on high end retail, and MICE business operating Valley and in the larger West (MICE) market. Market leading Travel Associates also delivers Whether a mobile or in Quebec Province for over Coast market. technology platform Ivvy a small but growing corporate member agent, Travel 55 years. has further strengthened market segment. Partners is designed for the their meeting management “Determined Go Getters” of capabilities. the travel industry.

LOCATED IN LOCATED IN LOCATED IN LOCATED IN LOCATED IN Australia Australia Australia Canada USA New Zealand New Zealand United States South Africa Canada United States South Africa

19 // YOUR WE AIM TO CREATE AND A DIVERSE AND COMPETITIVE INVITATION CHOICE OF INVENTORY WORLDWIDE. OUR CONSORTIA PROGRAM PARTNERS ARE SELECTED BY INVITATION ONLY, BASED ON A RANGE OF TRAVELLER AND DEMAND‑BASED CRITERIA.

Our inviation only Consortia Program gives you the FREE INCLUSIONS benefit of loading your hotel against our rate access code across all GDS Platforms. This opens up access Hotels offering free inclusions to the Flight Centre to over 150,000 business travel clients across a Travel Group corporate clients such as breakfast, diverse range of market sectors. internet access, upgrades etc will be flagged as accordingly and further promoted across our We restrict the number of hotel partners in any one global network. location, to consolidate our room night production levels and deliver value to our hotel partners. It is important to note that in some instances, such as ANNUAL PARTICIPATION FEES in key gateway cities, a number of partners may An annual participation fee applies for all hotels be selected to meet inventory demand, location invited into the Program. Details of the Annual requirements and a range of hotel styles for Fees, Rate Submission Criteria along with Terms our clients. and Conditions can be found in the supplementary document. RATES We place priority on working with hotels and chains IMPORTANT NOTE that provide a discount off the Best Available Rate. Non participating hotels will not be loaded into These hotels will be identified and have higher our inventory systems and have no access to our preferencing in our booking tools across our global consultants and teams. network. In order to participate in our Consortia Program your hotel must be loaded and bookable via the GDS.

20 // CORPORATE INCREASINGLY OUR CUSTOMERS ARE REQUIRING SOCIAL MORE INFORMATION ABOUT CORPORATE SOCIAL RESPONSIBILITY & CLEANING REPSONSIBILITY (CSR)PROGRAMS. IN ADDITION WE NOW PROTOCOLS FOR 2021 WE WILL NOW REQUIRE DETAILED SUBMISSIONS WHICH OUTLINE CLEANING AND SAFETY PROTOCOLS.

CORPORATE SOCIAL RESPONSIBILITY CLEANING & SAFETY PROTOCOLS FCTG as part of Flight Centre Worldwise work With the travel industry changed considerably in towards our Responsible Travel Charter. We are light of the COVID-19 Pandemic, cleaning and safety committed to operating our business in a manner protocols are at the forefront of our customers mind that respects and benefits local people, their and are part of changes they will make to their travel cultures, economy and the environment in the policies, duty of care requirements and ultimately places we live, work and travel. We are eager to align their hotel programs. with and support our partners also implementing To support consistent data collection and distribution environmentally friendly initiatives. we will make questions related to Cleaning and Safety This alignment is also increasingly being expected by Protocols mandatory in the 2021 Hotels Submission our customers. For 2021, we will be collecting details RFP. on your CSR initiatives with a series of mandatory questions to the Lanyon hotel submission RFP. IMPORTANT NOTE Hotels who are not able to demonstrate that cleaning and safety protocols have been introduced may be excluded from our program in 2021.

21 // CONSORTIA AS A CONSORTIA PROGRAM PARTNER, YOU HAVE THE PROGRAM OPPORTUNITY TO PROMOTE TO OUR CORPORATE STAFF AND BENEFITS CORPORATE CUSTOMER BASE THROUGHOUT THE YEAR.

Consortia Partner status gives you global-scale priority GDS preferencing plus the following additional benefits;

OUR RATE PRIORITY RATE LOADING BONUS ACCESS CODE PREFERENCING AUDITS COMMISSION Load rates onto Consortia Program Regular audits OFFERS our dedicated partners are given are conducted to Load tactical rate access access to load rates ensure accuracy and bonus commission codes in all GDS on our GDS Rate visibility of your rates incentives on your Systems – Galileo/ Access codes and in the GDS ensuring GDS rates and this Apollo, Sabre, receive higher tier maximum sales. will be promoted on Amadeus, Abacus preferencing to a monthly basis in and Worldspan. ensure visibility our newsletter

NEWSLETTER SOCIAL MEDIA BE INFORMED IATA/TIDS/ARC OFFERS AND NEWS PROMOTION Keep up to date UPDATES Included in our We will advertise with the Global Our IATA/TIDS/ARC monthly newsletter. your special Hotels Team and the listing is distributed This is distributed to rates, value-adds, rest of the Flight monthly and over 10,000 Travel consultant hotel Centre Travel Group updates you with Managers globally reviews, commission corporate brands any office changes. with an open rate incentives, etc. on This ensures you over 50% your behalf are capturing all bookings in your own reporting, allowing for more accurate analysis.

22 // INTRODUCING THE FC(A)MAZING HOTEL COLLECTION. A NEW PROGRAM OPTION.

For 2021 we will offer an invitation only opportunity to increase market share of our corporate brands customers’ discretionary volumes through display optimisation and positioning in our booking channels. This new Discount Rate Program was piloted in the US market in 2020 and has proven to be very successful and compelling for our customers. INCREASED In 2021 we are expanding this program globally and will invite a selection of hotel partners to participate. The objective is to provide “Amazing” SALES rates which further build loyalty to our key partners but also allow us to channel our volume through FCTG direct channels vs an OTA Third Party Source. The program has three mandatory requirements: 1. Sign up to the Flight Centre Corporate global consortia program 2. provide a discount greater than the standard consortia offer (i.e. Amazing) and 3. provide 15% front end commission.

ASK US FOR DETAILS.

23 // SUMMARY OF RATE REQUIREMENTS CONSORTIA

PROGRAM INCLUSION Compulsory

MARKET SEGMENT All

HOTEL DISTRIBUTION Globally including client online booking tools

MARKETING & PROMOTION Worldwide

Dynamic BAR Rate with RATE TYPE a % discount (LRA)

RATE INCLUSIONS ROOM ONLY¹ Room Only¹

CLOSED DATES 30-day maximum

CANCELLATION POLICY Maximum of 48 hours

CLEANING & SAFETY Compulsory PROTOCOLS

GDS RATE ACCESS CODE Galileo FCI / Sabre/Amadeus FXX

RATE VALIDITY 1 Year

LOCATION SOURCING Worldwide

COMMISSION Minimum 10%

ANNUAL FEE & MARKETING Refer Supplementary Document FUND

¹ Standard hotel inclusions apply.

24 // BACK TO BUSINESS WITH RETURNS YOU CAN COUNT ON

Being part of our 2021 Consortia • FCTG’s global reach and multi- Program will maximise your return brand structure, which is growing on investment through: market share with more business from all sectors of the corporate • Our ongoing commitment to be market the world’s leading business travel retailer by; • Our complete understanding of the small to medium business ——Working with our partners to market and their needs, honed rebuild traveller confidence through our decades of ——Offering the widest choice and unequalled experience working best value in corporate hotel with SMEs. products Our hotel participants have ——The most effective packaging, consistently experienced growth dedicated consumer marketing in excess of our overall company and promotion of hotel growth, with the best results products are achieved by those partners who strive to build long term ——The easiest, most rewarding partnerships and work with us experiences for our customers on mutually beneficial business solutions. Giving you access to our unique business model, which targets both As we return to growth and further contracted and non-contracted increase our market share we volume. will maximise your sales ensuring returns you can count on!

25 // CONTACT DETAILS

GLOBAL PROCUREMENT NETWORK CORPORATE

[email protected]

26 // CORPORATE