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A Global Leader in Corporate Travel A global leader in corporate travel www.fcm.travel Better travel ideas. Greater savings. Welcome to Contents FCm Travel Solutions Welcome to FCm Travel Solutions 1 FCm Travel Solutions is the The inception of FCm came in 2004 following the consolidation of various highly successful Part of the Flight Centre Travel Group 3 flagship global business travel businesses within FCTG’s global corporate division. retailer of the globally iconic We Personalise Service – Locally and globally 4 Named the World’s Leading Travel Management Flight Centre Travel Group Company by the World Travel Awards for four Our Global Footprint Map 6 consecutive years and servicing a high profile (FCTG). Operating a global portfolio of large national, regional and global We Negotiate – The best deals for you 8 network that spans more than multinational companies, FCm has a lengthy track We Customise – To your priorities 10 90 countries across Europe, record of achieving impressive results for clients. Across our global network we offer a range of We’re Different – The FCm DNA 14 the Middle East, Africa, the leading local and global technology solutions We Guarantee – Better travel ideas and service 16 Asia Pacific and the Americas, to drive efficiencies at every stage of your FCm is recognised as one of travel program. But at the heart of our award- Corporate Social Responsibility 18 winning service, are the people behind these the top five travel management systems. Experienced and encouraged to companies in the world. think outside the square, our people leverage FCm’s global network, expansive range of travel product and leading-edge technology solutions to generate better travel ideas and greater savings for your business. 1 Part of the Flight Centre Travel Group As an FCm client you will benefit from more As a part of the FCTG, FCm can deliver the than 30 years’ experience in the travel industry, most competitive prices on all corporate which is backed by the strength of our parent and leisure travel needs from airfares to company the Flight Centre Travel Group (FCTG). accommodation, ground transport to FCTG is one of the world’s largest travel agency insurance. Additionally, FCm benefits from groups, with more than 17,000 staff and the strong global presence, established 2,500 stores across its leisure, corporate and industry relations and world-wide wholesale businesses. The company’s turnover recognition of the Flight Centre brand. in 2013/2014 financial year was AUD $16.5 FCTG operates more than 30 retail, billion. After starting with one shop 30 years corporate and wholesale brands, making ago, FCTG has enjoyed remarkable growth it Australasia’s largest and most successful and is in the top 100 publicly listed companies travel retailer and one of the world’s fastest on the Australian Securities Exchange. growing and credible travel groups. Our Customer Propositions Unique to FCm are our five core value propositions that underpin our service model. Each star represents a service quality and pledges commitment to our customers showcasing how we deliver real value to the partnership. We’re Different We Personalise We Customise We Negotiate We Guarantee The FCm DNA Service To your priorities The best deals Better travel ideas Locally and globally for you and service 2 3 We Personalise Service Locally Power of the network Global footprint Our travel teams leverage FCm’s global FCm has management and operational and globally capabilities to help customers achieve every structures focussed on seven regions possible saving. Our world-wide reach provides including North America, Latin America, added support and security for your travellers the Asia Pacific, Western Europe, Central Wherever you are, we speak and gives our people a vast pool of resources to Europe, the Middle East and Africa. We offer source solutions that can be tailored regionally a network of globally coordinated systems your language. We provide and locally for your individual needs. that provide clients with world-best prices for any travel route at any time of year. 24/7 service delivered by FCm is one of the only travel management dedicated local small teams companies to have full control of its global Since being launched to market, FCm has of travel experts, who are network. FCm’s global business, including equity continued to partner with leading local travel owned businesses and our network partner companies around the world to expand our available online or offline. We operations, are seamlessly integrated to ensure global network to more than 90 countries. will never service you through our service delivery, client offering, products FCm operates 400+ offices worldwide, and technology are globally consistent. Service employs more than 6,500 staff and has a call centre in any of our level agreements, audits and comprehensive a global turnover of AUD $6 billion. countries worldwide. This training ensure all facets of our business meet our global operating standards. offers you the best of both Local expertise worlds; global consistency While our global presence continues to go from strength to strength, we make sure with local expertise. customers have access to local travel teams that have comprehensive knowledge of each market. We can cater to specific language requirements and know the geography of the country you’re booking in as well as local customs, deals and travel requirements. This level of expertise cannot be matched by regional hub servicing models. Our unique level of regionalisation means we can provide added value to your business with local travel management advice and our relationships with local suppliers. This approach enables us to provide your business with service that’s flexible and culturally sensitive. 4 5 Our Global Footprint NETHERLANDS FINLAND LUXEMBOURG NORWAY SWEDEN RUSSIA DENMARK IRELAND GERMANY POLAND UNITED KINGDOM UKRAINE BELGIUM CZECH RUPUBLIC KAZAKHSTAN FRANCE AUSTRIA CANADA SWITZERLAND SLOVAKIA CROATIA HUNGARY ROMANIA BULGARIA ITALY TURKEY SPAIN AZERBAIJAN PORTUGAL GREECE MALTA LEBANON SOUTH KOREA USA CYPRUS JAPAN TUNISIA JORDAN MOROCCO LIBYA ALGERIA ISRAEL CHINA KUWAIT GLOBAL HEAD OFFICE PAKISTAN EGYPT SAUDI ARABIA QATAR UAE BANGLADESH TAIWAN REGIONAL HEAD OFFICE OMAN VIETNAM HONG KONG MEXICO DOMINICAN REPUBLIC INDIA PUERTO RICO MYANMAR YEMEN LAOS OFFICE GUATEMALA HONDURAS PHILIPPINES EL SALVADOR THAILAND COSTA RICA VENEZUELA PANAMA SRI LANKA MALAYSIA NIGERIA COLOMBIA GHANA SINGAPORE ECUADOR UGANDA KENYA RWANDA FCm global network INDONESIA TANZANIA Total Countires: PERU ANGOLA BOLIVIA 92+ generating $6b revenue PARAGUAY BRAZIL Offices: AUSTRALIA 400+ across network URUGUAY MOZAMBIQUE Staff: CHILE ARGENTINA SOUTH AFRICA 6,500+ across network NEW ZEALAND 6 7 We Negotiate The best Market leaders FCm Global Fares FCm Client Hotel Program While every corporate travel management Our global fare finding capabilities give our For clients with significant room night volume, deals for you company has access to travel product travel managers access to the lowest prices FCm’s Client Hotel Program provides an including airfares, hotel, car hire and transfer and widest selection of airline seat inventory. expert, end-to-end service that manages rates, what differentiates FCm as a market Our teams track and compare fares and seat every aspect of your accommodation Through our negotiating leader is the volume of travel options our availability on all carriers around the world, requirements. Our people will manage people have access to as part of parent allowing FCm’s travel managers to select the your accommodation supplier selection strength and our company Flight Centre Travel Group, plus best global fare option of the day. FCm Global process; evaluation, negotiation and benchmarking expertise we the way in which we use the product. Fares ensures customers benefit on a number implementation of your hotel program. And can deliver you better travel of levels from measurable savings, better fare in doing so, we will identify where costs Product knowledge options and better availability of seat inventory. can be reduced or spend minimised. deals and greater savings. and application Hotel accommodation Car hire Whether it is your deal or Unique to the FCm business are our people and our deal – we make sure their knowledge of the travel options that are Our people can give your business access FCm offers quality rental vehicles from the it’s the best one for you. available. At FCm our people have an excellent to more than 600,000 corporate hotels world’s best brands at corporate rates. We offer understanding of strategic booking and buying and apartments at leading rates. FCm uses the convenience of no paperwork or queues, which ensures your business maximises savings multiple channels to source hotel rates such with car rental depots at all major international through the effective use of all fare types, car as our Global Hotel Program and our various airports, cities and at various remote locations. hire rates, last minute hotel rates, client specific wholesale operations; Infinity Holidays, Our teams also offer expert advice and negotiated rates and flexible accommodation Explore Holidays and GOGO Vacations. guidance on car rental supplier tenders. rates. The ability of a travel manager to provide FCm’s Global Hotel Program has partnerships the right rates and fares for each business with more than 34,000 hotels around the Door-to-door transfers trip is crucial to the longer-term success of world, including excellent local contacts FCm’s preferred partnership for chauffeur your travel program. Combine this knowledge in the emerging countries of Brazil, services provides clients with global door- with our industry supplier relationships and Russia, South Africa, India and China as to-door transfers and a world-class fleet your company, when partnered with FCm, well as strong partnerships within the of late-model luxury vehicles. Vans, mini- is in the best position to leverage savings dominant hotel chains in these countries buses and coaches are also available in and efficiencies – now and into the future.
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