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1 23 February 2017 To: ICANN Board From: the SSAC Chair

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1 23 February 2017 To: ICANN Board From: the SSAC Chair 23 February 2017 To: ICANN Board From: The SSAC Chair Via: The SSAC Liaison to the ICANN Board The purpose of this letter is to bring you up-to-date on proposed changes to the membership of the Security and Stability Advisory Committee (SSAC) and to provide an explanation for the attached request for Board action. This change is the result of ongoing new member evaluations conducted by the SSAC Membership Committee and approved by the SSAC. The SSAC Membership Committee considers new member candidates and makes its recommendations to the SSAC. The SSAC has agreed with the Membership Committee’s recommendation to nominate Jay Daley and Cristian Hesselman as SSAC members. Jay Daley is well known from his long history with NZRS Ltd and NominetUK. He has broad technical knowledge of all aspects of domain name registries and registry operations, especially ccTLDs. He has a Ph.D. in Computer Science. For Christian Hesselman’s work security has always been an important consideration. He brings experience in registry operations (.nl), working with “big data” especially DNS data (including privacy friendly use of data), and significant experience directing and managing technical teams. The SSAC believes Jay and Cristian would be significant contributing members of the SSAC. The SSAC Membership Committee respectfully requests that the Board appoint Jay Daley and Cristian Hesselman to the SSAC for a 3-year term beginning immediately upon approval of the board and ending on 31 December 2019. Attached are their CVs for your reference. The SSAC welcomes comments from the Board concerning this request. Patrik Fältström, SSAC Chair 1 Contact Information Redacted 2 Contact Information Redacted 3 Jay Daley Contact Information Redacted PROFILE Global expert in domain names, specialist in trusted markets and services, big data pioneer, accomplished leader. KEY COMPETENCIES • Achieved ambitious organisational changes in the context of complex relationships and independently minded stakeholders. • Continually exceeded financial targets both on revenue and cost control. • Created strong teams with a self-sustaining culture of strong values, innovation and excellence that ensures the independent decision making of all staff is well aligned. • Rebuilt, from the ground up, a wide range of business processes to maximise efficiency, repeatability and quality. • Transformed out-dated technology strategies into leading edge services. • Produced outstanding customer satisfaction scores in independent surveys. EMPLOYMENT SUMMARY NZRS Ltd Chief Executive 2009 – current Nominet UK Director of IT 2002 – 2008 Brighton & Hove City Council Head of ICT and e-Gov't 2000 – 2002 Brighton & Hove City Council Network Manager 1996 – 2000 East Sussex County Council Education Network Mgr 1991 – 1996 Contractor Software developer 1989 – 1991 Ashdown Business Systems Software developer 1988 – 1989 Morgan Grenfell Securities Computer Assistant 1986 - 1987 RISG (global trade body) Board Director 2010 - 2013 ENUM UK (UK trade body) Board Director 2007 - 2008 Appleton School (UK) Board of Trustees 2007 - 2008 EDUCATION AND PROFESSIONAL DEVELOPMENT • Strategic Leadership Programme, Institute of Strategic Leadership, 2011 • Institute of Directors, Company Directors' Course, 2010 • Various company finance courses, 2004 - 2008 • PRINCE2 Practitioner, 2002 • ITIL Manager's Certificate, 2001 • Various lapsed technical certifications such as Novell CNE • Attended University of Sussex 1987-88 studying Artificial Intelligence but left for family reasons before the completion of my degree. EMPLOYMENT HISTORY Chief Executive, NZRS Ltd (formerly New Zealand Domain Name Registry Ltd t/a .nz Registry Services) Jay Daley Contact Information Redacted NZRS (www.nzrs.net.nz) is a provider of critical Internet service, the primary of which is the authoritative register of .nz domain names and the global DNS network that makes .nz work. NZRS is a commercial subsidiary of a charity and operates .nz on behalf of the NZ Internet community. ACCOUNTABILITIES: • Fully responsible for proposing and executing company strategy. • Primary service of .nz is a register of 660,000 domain name contracts purchased by 250,000 current customers. • Wholesaler to 80+ directly contracted customers (registrars) who have 20,000+ resellers between them. • Global system receiving hundreds of millions of requests per day and with a 100% uptime requirement (otherwise the NZ Internet stops working). • 15 staff. • Represent .nz globally in industry fora and promote our best practice and thought leadership. KEY RESULTS: • Maintained strong profits and growth despite transition to highly competitive environment. In 2015/16 this was $3.9m profit vs target of $3.4m from revenue of $9.8m. • Rescued relationships with shareholder and regulator and re-established common principles and core operating agreements. • Consistently highly rated in customer satisfaction surveys (4.59 out of 5) and better than average (25%) or much better than average (44%). • Delivered multiple new services for wholesale customers leading to increase in those customers from 63 in 2009 to 89 in 2016 with most of the new customers being large overseas registrars. • Introduced a customer engagement strategy and marketing function, contributing to an increase in domain name sales from 350k in March 2009 to 660k in July 2016. • One of the first in the global industry to create a technical research team with a focus on big data. This team is now regularly invited to present on their work at Internet research events around NZ and globally. • Implemented a business diversification strategy and pipeline with three new services delivered and two more under active development including a major partnership with MBIE on a National Broadband Map. • Achieved outstanding scores in a staff engagement survey conducted by IBM Kenexa. (92.3% score for "I have confidence in the leadership of this organisation" and "I would recommend this organisation as a great place to work"). Director of IT, Nominet UK Nominet is the registry for .uk domain names operating at the heart of the UK Internet. In 2008 the company had over 8 million domain names under management delivering a £5.5m profit on a £18.2m turnover ACCOUNTABILITIES: • Key, strategic role, report to CEO and standing board invitee, managing 40 staff and £3m budget. • Responsible for all IT strategy and delivery, product development and diversification. • Jointly shared key customer engagement responsibilities with the CEO. • Represent .uk globally. Jay Daley Contact Information Redacted KEY RESULTS: • Turned an inspired but underperforming technical department into a high performing, customer focused team with outstanding customer satisfaction scores. • Designed and implemented a new suite of leading-edge e-commerce services enabling the replacement of paper based processes. This handled 1 million visitors per month and 100,000 transactions per month. • Established a business development pipeline from identifying opportunities at an early stage through to the introduction of new services. • Devised and implemented a strategy for directing emerging international technical standards and established Nominet as an internationally recognised centre of technical excellence. • Developed world-class data security for a public database that received 1.5 million accesses per day. • Established an award-winning joint partnership with a local university to develop the next generation of cyber-squatting detection technology. Head of ICT & e-Gov’t, Brighton & Hove City Council Brighton and Hove City Council is a unitary authority in the south of England with 250,000 residents and an income of over £500m. ACCOUNTABILITIES: • Responsible for the delivery of all ICT services and strategic ICT vision to a forward thinking, ambitious and modern local government organisation. • Managed a £7m budget with 100 staff. The service supported 3,500+ PCs, 7000+ telephones, and 300+ sites attached to a city-wide network. KEY RESULTS: • Built a flagship high-speed city network of dark fibre and broadband that included a unique partnership with local NHS providers, local universities and the local police force connected to the network. • Introduced a solid service culture based on the formal discipline of IT service management and turned around the satisfaction rating from average to upper quartile within a year. • Created and implemented one of the first e-government strategies for a local council aiming to provide an online one-stop shop for citizens. • Set up an in-house Internet Service Provider to service 90 schools and 30,000 school children. Curriculum Vitae « Cristian Hesselman − Co-author of the organization’s business plan − Member of the founding board (Apr-Nov 2012) − Co-managed the development of the AbuseHUB system and its operation − Member of the board (Nov 2012-Dec 2014) − Oversaw the association's financials (treasurer) − Closely collaborated with large Dutch access providers and Dutch government Jan 2008 – Senior ResearCher and ProjeCt Manager Oct 2011 Telematica Instituut1, Enschede, the Netherlands − Developed research and consultancy projects of up to 4.7M€ − Successfully led large (European) multi-partner projects − Led multidisciplinary teams of 10-30 researchers and engineers − Disseminated results through papers, presentations, workshops − Developed services for interactive media, urban traffic management, remote care − Closely collaborated with industry, governmental agencies, and universities Jun 2005 – ResearCher Dec
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