Report on Digital Inclusion in the Republic of Serbia for the Period 2014–2018

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Report on Digital Inclusion in the Republic of Serbia for the Period 2014–2018 Report on Digital Inclusion in the Republic of Serbia for the Period 2014–2018 Report on Digital Inclusion in the Republic of Serbia for the Period 2014–2018 1 Social Inclusion and Poverty Reduction Unit Report on Digital Inclusion in the Republic of Serbia for the Period 2014–2018 Report on Digital Inclusion in the Republic of Serbia for the Period 2014–2018 Publisher Social Inclusion and Poverty Reduction Unit Government of Serbia June 2019 Author Jelena Ožegović Collaborators Bojan Perkov and Jana Mišić Editors Dragana Malidžan Vinkić Lidija Kuzmanov Design and pre-press Dalibor Jovanović Published in June 2019 SUPPORT: This publication was prepared with the support of the Government of Switzerland under the project for Support to Improve Social Inclusion in the Republic of Serbia – phase 3. DISCLAIMER: This publication does not reflect the official position of the Government of Serbia or of the Government of Switzerland. All terms in the masculine form are used to refer to both men and women. 2 Social Inclusion and Poverty Reduction Unit Report on Digital Inclusion in the Republic of Serbia for the Period 2014–2018 List of Abbreviations AMRES Serbian Academic Network AP Autonomous Province АТ Assistive Technology CAPTCHA Complete Automated Public Turing test to tell Computers and Humans Apart CLL Cellular Local Loop CSS Cascading Style Sheets DESI Digital Economy and Society Index DILS Delivery of Improved Local Services project EU European Union FTTH Fiber-to-the-home HTML Hypertext Markup Language ICT Information and Communications Technology IEP Individual Education Plan IoT Internet of Things LFES Law on the Foundations of the Education System LGAP Law on General Administrative Procedure LTA Local Tax Administration PMI Public Media Institution MI Ministry of Interior MPALSG Ministry of Public Administration and Local Self-Government NEAP National Employment Action Plan NEET Not in employment, education or training NES National Employment Service NHIF National Health Insurance Fund OGP Open Government Partnership PDI Pension and Disability Insurance Fund PWD Persons with disabilities RATEL Regulatory Agency for Electronic Communications and Postal Services REM Regulatory Body for Electronic Media RTS Radio Television Serbia SCTM Standing Conference of Towns and Municipalities SORS Statistical Office of the Republic of Serbia STB Set-top-box UNICEF United Nations International Children's Emergency Fund VR Virtual reality 3 Social Inclusion and Poverty Reduction Unit Report on Digital Inclusion in the Republic of Serbia for the Period 2014–2018 Contents 1. INTRODUCTION ............................................................................................................................................................................................................... 6 1.1. Key Findings of the Report for the Period from 2014 tо 2018 ................................................................ 7 2. Overview of Digital Inclusion in Relation to Key Requirements ........................................................................ 10 2.1. INTERNET ACCESS ............................................................................................................................................................................................ 10 2.1.1. Use of Computers and the Internet........................................................................................................................................ 10 2.1.2. Use of Computers and the Internet in Schools ........................................................................................................ 13 2.1.3. Universal Service ....................................................................................................................................................................................... 14 2.1.4. Recommendations .................................................................................................................................................................................. 18 2.2. ACCESS TO INFORMATION ..................................................................................................................................................................... 19 2.2.1. Legislative Framework in the Field of Public Information .............................................................. 19 2.2.2. Media Content Adaptation for Persons with Disabilities ....................................................................................... 20 2.2.3. Public Sector Website Accessibility ........................................................................................................................................ 22 2.2.4. Sign Language ................................................................................................................................................................................................. 24 2.2.5. Recommendations ..................................................................................................................................................................................... 25 2.3. PUBLIC DIGITAL SERVICES ....................................................................................................................................................................... 26 2.3.1. eZUP ......................................................................................................................................................................................................................... 27 2.3.2. e-Government ............................................................................................................................................................................................. 29 2.3.3. Open Government Partnership ............................................................................................................................................ 31 2.3.4. Open Data ........................................................................................................................................................................................................ 32 2.3.5. Recommendations .................................................................................................................................................................................... 33 3. Overview of Digital Inclusion by Key Areas ........................................................................................................................................ 35 3.1. EDUCATION .................................................................................................................................................................................................................... 35 3.1.2. Changes in the Legislative Framework ............................................................................................................................. 35 3.1.3. Assistive Technologies in Education ......................................................................................................................................... 36 3.1.4. Teachers’ Digital Competences and Teaching Tools ........................................................................................ 38 3.1.5. Computer science and programming ................................................................................................................................ 41 3.1.6. Recommendations ....................................................................................................................................................................................42 3.2. HEALTHCARE ............................................................................................................................................................................................................... 43 3.2.1. Assistive Technologies in the Area of Healthcare ............................................................................................ 43 3.2.2. Tools and applications in the field of healthcare ................................................................................................... 44 3.2.3. Recommendations ................................................................................................................................................................................... 45 3.3. EMPLOYMENT AND IT ENTREPRENEURSHIP ............................................................................................................... 45 3.3.1. Digital Inclusion in the Field of Employment ................................................................................................................45 3.3.2. Support Measures in the Field of IT Entrepreneurship ................................................................................ 48 3.3.3. Recommendations .................................................................................................................................................................................... 50 4 Social Inclusion and Poverty Reduction Unit Report on Digital Inclusion in the Republic of Serbia for the Period 2014–2018 4. Programmes and Projects that Contribute to Increasing Digital Inclusion .......................................... 51 4.1. Projects Supported by State Institutions ............................................................................................................................................. 51 4.2. International Programmes
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