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About Mailenable MailEnable Página 1 de 87 Welcome to MailEnable Help MailEnable is a general purpose Mail Server designed for Microsoft Windows Server Operating Systems. This help file provides assistance on administraton functions, conceptual architecture, troubleshooting and general information. These are outlined under the following respective headings: How To... Concepts Troubleshooting and Additional Resources About MailEnable... About MailEnable MailEnable's mail server software provides a powerful, scalable hosted messaging platform for Microsoft Windows. MailEnable offers stability, unsurpassed flexibility and an extensive feature set which allows you to provide cost-effective mail services. Our contact details are below: Sales: [email protected] Support: available via our support ticket system Knowledge Base: http://www.mailenable.com/kb Web site: http://www.mailenable.com How To... Install, reinstall, and uninstall MailEnable Administer MailEnable Configure Mail Clients Configure DNS License MailEnable Troubleshoot MailEnable Install, reinstall, and uninstall MailEnable Install software file://C:\Users\Jose L. Rodriguez\AppData\Local\Temp\~hhF4DA.htm 20/08/2012 MailEnable Página 2 de 87 Run unattended setup Reinstall or uninstall software Hardware and software requirements Pre-requisite hardware MailEnable will run on virtually any computer capable of running Windows NT, 2000/2003 or .NET Operating Systems. Note: While the MailEnable product suite can be installed and has been tested on XP and workstation environments the company does not support these platforms. Pre-requisite software For Windows NT 4: - Service Pack 6a - IIS/Windows NT Option Pack 4 (Please refer to note below) - Microsoft Transaction Server, IIS - For Windows 2000/2003: - IIS (Please refer to note below) versions Note: In order to install either the Web Administration or Web Mail components of MailEnable, Microsoft Internet Information Server (IIS) will need to be installed. If you do not intend to use these components, then IIS is not a requirement. If using NT4, ensure IIS is installed from the Windows NT Option Pack. If installing MailEnable on Windows 2000/2003, IIS is included with the default package. MailEnable web mail and web administration use the Microsoft .Net Framework version 1.1. While the option to install the ASP version is available, it does not include a spell checker, multiple languages or light weight HTML editor. Install software The MailEnable installation guide can be found here: MailEnable Quick Start Guide (requires a PDF viewer) Reinstall or uninstall software MailEnable can be installed over an existing installation. It will not delete any emails currently on the system. The install kit will ask you if you wish to overwrite the existing configuration. If you overwrite the existing configuration, the email messages will not be deleted, just the configuration data that allows these to be accessed. If you do this, and create a post office which already exists, you will be able to access the email. When uninstalling MailEnable, emails that are currently on your computer are not removed. You can delete these manually by removing the MailEnable directory. file://C:\Users\Jose L. Rodriguez\AppData\Local\Temp\~hhF4DA.htm 20/08/2012 MailEnable Página 3 de 87 To run unattended setup In order to install MailEnable unattended, use the /s command line option when running the installation program. This will install MailEnable with the default settings. After installation, the registry settings will need to be altered to specify the local domain name. This can be changed either through the registry or via the administration program. Control panel integration MailEnable is integrated with the products of the following companies: CWIPanel 23403 E. Mission Ave Suite A7 Liberty Lake, WA 99019 USA Phone: 1-888-632-5644 - Extension 4 1-509-893-9324 Email: [email protected] Web: www.cwipanel.com DotNetPanel Office 4, 59-60 Russell Square, London, United Kingdom Email: [email protected] Web: www.dotnetpanel.com Ensim Download integration files for Ensim 1366 Borregas Avenue Sunnyvale,CA USA Phone: 1-408-745-3300 Fax: 1-408-745-3399 Web: www.ensim.com Download integration files for Ensim Helm Installation instructions Kings House 14 Orchard Street Bristol United Kingdom Email: [email protected] Web: www.webhostautomation.com Hostflow (Starflow) France Phone: +33 (0)4 92 94 10 00 Fax: +33 (0) 4 92 94 10 01 Email:[email protected] Web: www.hostflow.com file://C:\Users\Jose L. Rodriguez\AppData\Local\Temp\~hhF4DA.htm 20/08/2012 MailEnable Página 4 de 87 Hosting Accelerator USA Phone: +1-404-806-0324 Fax: +1-404-745-0020 Email: [email protected] Web: www.hostingaccelerator.com Hosting Controller Advanced Communications 8721 Santa Monica Boulevard, # 252 Los Angeles CA USA Email:[email protected] Web: www.hostingcontroller.com Plesk (SW-Soft) Suite 325 / 13755 Sunrise Valley Drive Herndon VA USA Phone: +1 (703) 815-5670 Fax: +1 (703) 815-5675 EMail: [email protected] Web:www.sw-soft.com Administer MailEnable Monitoring Services Configuring MailEnable Messaging Manager Post office actions Post office properties Server configuration Message filtering Management services Security and authentication Protecting against spam Configuring host headers Backing up and restoring MailEnable Services MailEnable runs the following services. Click on an item to view more details. Starting and Stopping Services HTTPMail IMAP Service List Service MTA Service Post Office Connector POP3 Service POP Retrieval Service SMTP Service Web administration file://C:\Users\Jose L. Rodriguez\AppData\Local\Temp\~hhF4DA.htm 20/08/2012 MailEnable Página 5 de 87 Web mail Starting and stopping services In order to start and stop a MailEnable service, expand the Servers > localhost > Monitoring item in the console tree. Select Services and you will see all the services that are currently running on the local machine. Any errors with the services will be displayed. In order to start and stop a service, right click on the item, and a popup menu will allow you to do this. You are also able to stop and start all the MailEnable services on the computer at once through this menu. HTTPMail (Professional and Enterprise Editions only) HTTP is the protocol that handles web traffic. It defines how web pages are formatted and the way they are delivered over the Internet. It also includes any information about the objects that are needed by proxy servers or a user's web browser. HTTPMail is a relatively new protocol for the server hosted messaging services. HTTPMail provides an alternative to using POP and SMTP, with the added benefit of allowing messages to be hosted on the server (rather than downloaded onto the client). Further to this, using HTTPMail, messages can be moved between the server and local stores as required. HTTPMail utilizes WebDAV HTTP Extensions to provide remote access to server hosted mail folders using standard HTTP communication. This service allows mail messages to be hosted on the server and provides tight integration with Outlook 2002 (and later) and Outlook Express, although subfolders are not supported in HTTPMail. Unlike IMAP, it does not require SMTP to send messages. HTTPMail posts messages into the post office where they are either locally delivered or dispatched through the SMTP Connector. Click here for details about how to configure HTTPMail. IMAP Service (Professional and Enterprise Editions only) IMAP4 is a mail protocol that allows users to be disconnected from the main messaging system and still be able to process mail. Users can store messages on a local machine or on a server. IMAP has distinct advantages over POP because it allows you manage multiple folders on the server. Mail can be accessed from different machines, as the mail is hosted on the server (unlike POP which deletes mail from the server after being accessed) and allows the user to just download message headers and envelope information, until the user selects the email to download. This is useful when operating over slow speed dial-up connections. IMAP4 can break up and download specific parts of a multi-part email message (MIME). This means that instead of having to wait for an email with attachments to download, you can select only the text portion to download, and leave the attachments on the server. IMAP4 allows you to have server hosted folders and subfolders. file://C:\Users\Jose L. Rodriguez\AppData\Local\Temp\~hhF4DA.htm 20/08/2012 MailEnable Página 6 de 87 Click here for details about how to configure the IMAP service. List connector The List connector handles lists. Lists are a group of email addresses that people can post to. In order to subscribe to a list, the user needs to send an email with the word "susbcribe" as the subject. In order to be removed from the list, the user needs to send another email with the word "unsubscribe" as the subject. Click here for details on list connector options. Click here for details on how to create a list. MTA Service The MTA Service is responsible for the routing of email and and out of MailEnable. When an email is accepted by the SMTP or POP retrieval service, the MTA service determines which connector is used to handle the email. For instance, if the email is destined for a mailbox, the MTA service will send the email to the Postoffice Connector in order for it to deliver the mail to the correct mailbox. If the email is destined for a list, the the MTA service will send the email to the List service. Click here for details about how to configure the MTA service. Postoffice connector The Postoffice connector determines which mailbox a email message is to be delivered to and will route the email accordingly. Click here for details about how to configure the Post Office connector. POP3 connector Post Office Protocol. This is a mail protocol that enables emails to be retrieved from a remote mailbox.
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