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Mohi-Ud-Din Islamic University Nerian Sharif [Ajk] MOHI-UD-DIN ISLAMIC UNIVERSITY NERIAN SHARIF [AJK] Proposal Submitted in Partial Fulfillment of Requirement for the Degree of Maste r in Business Administration Submitted By: Saleem Akhtart Roll No: 21790 Program: M.B.A (HRM) MOHI-UD-DIN ISLAMIC UNIVERSITY NERIAN SHARIF [AJK] INTERNSHIP REPORT BANK AL-FALAH Ltd. MR. SALEEM AKHTAR Roll No:21790 Registration No:07-PGT-7871 Program: M.B.A (HRM) Department of Business Administration MOHI-UD-DIN ISLAMIC UNIVERSITY NERIAN SHARIF [AJK] LETER OF TRANSMITAL To Subject : Faculty of management & Administrative sciences Mohi Ud Din Islamic university Narian Sharif (ajk), I acknowledge with my cordial thanks the co-operation & encouragement you provid e us and it gives us great pleasure in submitting report to you. With regard to the opportunities you provide I tried entirely to figure out som ething about practical work and its requisite prospect. During my period of work I have gather & learn a great experience. Finally I en tirely enjoyed this assembling of term paper with my renowned institution mortal support & encouragement I should be glad and ready to co-operation with whatever you may ask for further clarification. Thank you Yours sincerely, Saleem akhtar Mohi Ud Din Islamic University (AJk) Declaration I hereby solemnly that this internship report is submitted by me for the partial fulfillment of the degree of master of business administration (MBA) is the ori ginal one and has not been submitted concurrently or latterly to this or any oth er university for any other degree. Date: ________________ Signature:____________ ___________ (Saleem Akhtar) Contents SR No P age # 1.1 Evaluation of Banking 1 1.2 Early Growth 1 1.3 Development of Modern Banking. 2 1.4 Banking in Pakistan 2 1.4.1 Central Bank 3 1.4.2 Nationalized Schedule Banks 3 1.4.3 Specialized Banks 3 1.4.4 Private Schedule Banks 3 2.1 Introduction to Bank Alfalah Ltd. 5 2.2 Introduction to Branch 6 2.3 Vision & Mission Statement 7 3.1 Goals and Objectives Bank Alfalah Ltd . 8 4.1 Strategies 9 5.1 Functions & Services 9 6.1 Human Resource Management 10 7.1 Hierarchy of Top Management 11 8.1 Hierarchy of Bank Alfalah 12 8.2 Management of Bank Alfalah 13 8.3 Introduction of HRM 14 8.4 Managers 14 8.5 Supervisors 14 8.6 Work Directors 15 8.7 Leaders 15 8.8 Deposit Account 16 8.9 Account Opening Requirements 16 8.10 Current Account 16 8.11 PLS Saving Account 17 8.12 Royal Profit Account 17 8.13 Basic Banking Account 17 8.14 Alfalah Mahana Amdan 18 8.15.1 FAQs 19 8.15 Alfalah Education 21 8.16 Alfalah Kamyab Karobar 24 9.1 Financial Services 25 9.2 Foreign Trade & Correspondent Banking 26 9.3 Alfalah Karobar Finance 27 9.4 Alfalah Milkiat Finance 28 9.3 Alfalah Zarai Sahulat 28 9.4 Treasury & Investment 29 9.4.1 Money Market 29 9.4.2 foreign Exchange Market 30 9.4.3 Investment 30 9.5 Govt. Securities 30 9.5.1 Custodianship 30 9.5.2 Financial Advisory Service 31 9.6 Home Remittance 31 10.1 Consumer Finance 32 10.1.1 Platinum Card 33 10.2 Features 33 10.2.1 No Annual Renewal Fee 33 10.2.2 Balance Transfer Facility 33 10.2.3 Global Acceptability 33 10.2.4 Cash Advance Facility 33 10.2.5 Revolving Credit 33 11.1 Supplementary cards 33 11.2 Card Expiry period 33 11.3 Zero Loss Liability 34 12.1 All Billing in Pak Rupees 34 12.2 Limits of Indemnity 34 12.3 Coverage 34 12.4 Special Exclusion 34 12.5 Geographical Limits 34 13.1 Statement of Account 34 13.2 Fortunes ATMs 35 13.3 Acceptance at 1Link 35 13.4 Utility Bill Payment 35 13.5 Call and Pay 35 13.6 Prepaid Mobiles Top Up 36 13.7 Alfalah Credit on Phone 36 14.1 Credit Card Bill Payment through Alfalah Hilalcard 36 14.2 Calculation 37 14.3 Terms and conditions 37 15.1 MoneyGram 37 15.1.1 Secure and reliable 41 15.1.2 Convenient and Fast 41 16.1 Lockers 41 16.1.1 Importance Features of Lockers 42 16.1.2 Lockers Rates 42 17.1 SWOT Analysis 42 17.1.1 Strengths 43 17.1.2 Weaknesses 43 17.1.3 Opportunities 43 17.1.4 Threats 44 18.1 24 Hours Banking 44 19.1 Recommendations 45 19.2 Conclusion 47 20.1 References 48 20.2 Chairman Massage 49 Dedication To my Parents who prayer for me, encourage me, and make me able to complete this report. ACKNOWLEDGEMENT If you give Thanks, I will Give you more (Al Quran) I have great sense of gratitude for the most beneficent and merciful Allah who h as always helped me in all matters of life. I tried butt he rewarded me more tha n the tried . praise is to Allah the most Gracious and merciful, who blessed me with the knowledge and wisdom and enable me to overcome this task. Heartiest gratitude to my Parents without their continuous encouragement and lov e. I could not have accomplish this task. I have deep feeling for whole of my fa mily. In general and for my Father. They have always soothed me, elevated me and their words and prayers have floated me in the deep seas of troubles. All of my success and due to my family. I am thankful to all of my teachers and my class fellows and friends whom cheerf ulness and guidance is an asset for me. I am especially thankful to the bank sta ff and particularly. Zonal Manager: Mr. Abu Bakar Branch Managers: Mr. Faisal Iftikhar Operational Manager: Mr. Ahsan Ellahi Account Opening Officer: Mr. Umer Irshad Remittance officer: Mr. Asif Butt Recovery & Credit Officer Mr. Yasir mushtaq Quality Manager: Mr. Hamayun Nawaz PREFACE People are a company’s most important assets. They can make or break the fortune s of a business. In today’s highly competitive business environment placing the right people in the right position is very critical for the success of any organ ization The project report “Management of Bank Al-Falah” is about the all views its mana gement, including the current & past over all progress & process of planning, Or ganizing, Leading, Controlling, Ethics, Culture & Organization design. The proce ss which is being followed & running presently , of Planning, Organizing, Leadin g, Controlling, Ethics , Culture , Organization design and position of whole org anization in our nation are also being discussed in details in this report. This project is the compulsion in by the department of business administration M ohi Ud Din Islamic university Nerian Sharif (AJk) for the award of master degree in business administration. In order to accomplish the task of completion of de gree. I choose the renowned and reputed organization that is the Bank Alfalah. t he finance department of the bank has emerged a successful one in the organizat ion and the records of the bank are evident to prove the statement. I went throu gh 8 week internship training in the bank in order to perceive the true art and the practical picture of the daily activities and to go through the process by w hich the organization is making very well out its limited resources. The report is according to best of my perception and the knowledge gained via the books and the courses has been tried to be implemented in the due courses of the business affairs. It will give a comprehensive and sophisticated and elaborated way of j udgment of all department of the organization for the convenience of the reader I have tried my level best to make the report comprehensive and elaborative. The sectioning of the report will pave the way to read and understand the report ea sily. The process in involved in the almost all department have been studied thoroughl y and the things I have learned will enhance my capabilities and polish my mana gerial skills. I am sure that the department of business administration will obl ige me by giving its recommendation and consent for the approval of the degree a nd the purpose which I have gone through training and report writing procedure w ill be served positively. Mohi Ud Din Islamic University (AJk) EXECUTIVE SUMMARY Alfalah bank limited has solid foundation of over 13 years in Pakistan with a ne twork of over 274 Branches .The bank is currently operating through more than 2 74 branches domestically and an international presence in Afghanistan, Banglades h and Bahrain, with the registered office at B.A.Building, I.I.Chundrigar, Karac hi. Some of the main branches are located in all of the major cities including: Chakwal, Hyderabad, Lahore, Kasur, Islamabad, Gawadar, Peshawar, Faisalabad, Que tta, D.I.Khan, Rawalpindi, Sargodha, Sheikhupura, Sukkur, Sialkot, Multan, Murre e, Attock District, Gujranwala, Pirmahal, Mirpur Khas etc. The Alfalah HilalCard is globally accepted welcomed at all locations displaying the VISA/ ELECTRON/PLUS logos with self-printing POS terminals. Your card is acc epted at nearly 29 million physical locations in more than 150 countries round t he globe with above 27,000 major establishments in Pakistan. Alfalah operation continued to be streamlined with focus on rationalization of e xpenses realignment of back end processing to increase productivity enhancement of customer services standards process efficiency and controls. The Bank has tak en the leaf in introduction the innovative concept of centralizing Trade service s in the country by providing centralized foreign trade services to branches wit h a view to improve efficiency , expertise and reduce delivery cost.
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