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Mackay Hospital and Health Service Mackay Hospital and Health Service Acknowledgement Recognition of Australian to Traditional Owners South Sea Islanders The Mackay Hospital and Health Service The Mackay Hospital and Health Service formally acknowledges the Traditional Custodians of the recognises the Australian South Sea Islanders land and waters of all areas within our geographical as a distinct cultural group within our geographical boundaries. We pay respect to the Aboriginal and boundaries. The Mackay Hospital and Health Service Torres Strait Islander Elders past, present and is committed to fulfilling the Queensland Government those yet to come on whose land we provide health Recognition Statement for Australian South Sea services as we make tracks towards closing the gap. Islander Community to ensure “that present and future generations of Australian South Sea Islanders The Mackay Hospital and Health Service is have equality of opportunity to participate in committed to Closing the Gap Initiative targets: and contribute to the economic, social, political • to close the gap in life expectancy within and cultural life of the State”. a generation (by 2031); and • to halve the gap in mortality rates for Indigenous children under five by 2018. Licence Interpreter Service Statement This annual report is licensed by Mackay Hospital and Health Service Mackay Hospital and Health Service Annual Report 2016–2017 under a Creative Commons Attribution (CC BY) 3.0 Australia Licence. The Queensland Government is committed to providing accessible CC by Licence Summary Statement services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding the annual report, In essence, you are free to copy, communicate and adapt this you can contact us on (07) 4885 5984 and we will arrange an interpreter annual report, as long as you attribute the work to the Mackay to effectively communicate the report to you. Hospital and Health Service. Written and developed by the Mackay Hospital and Health Service 2017 To view a copy of this licence visit: https://creativecommons.org/licenses/by/4.0/ ISSN 2202-9702 (print) Attribution ISSN 2202-9834 (on-line) Content from this annual report should be attributed as: © Mackay Hospital and Health Service 2017 Mackay Hospital and Health Service Annual Report 2016–2017. Public Availability Statement Copies of this publication can be obtained from the Mackay Hospital and Health Service website: http://www.mackay.health.qld.gov.au/ The direct download link is: http://www.mackay.health.qld.gov.au/about-us/publications/ Copies of the report can be sent by email by contacting the Media and Communications Managers on (07) 4885 5984 or by emailing [email protected] i Mackay Hospital and Health Service Annual Report 2016–2017 Letter of compliance 30 August 2017 The Honourable Cameron Dick MP Minister for Health and Minister for Ambulance Services GPO Box 48 BRISBANE QLD 4001 Dear Minister, I am pleased to submit for presentation to the Parliament the Annual Report 2016–2017 and financial statements for Mackay Hospital and Health Service. I certify that this Annual Report complies with: • the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009, and • the detailed requirements set out in the Annual report requirements for Queensland Government agencies. A checklist outlining the annual reporting requirements can be found on pages 30–31 of this annual report. Yours sincerely The Honourable Timothy Mulherin Board Chair Mackay Hospital and Health Board Mackay Hospital and Health Service Annual Report 2016–2017 1 Cyclone Debbie Mackay Hospital and Health Service (Mackay HHS) facilities were battered and tested when Cyclone Debbie made landfall near Airlie Beach on 28 March 2017. Proserpine, Cannonvale, Bowen, Collinsville, Moranbah, The 156 staff members from other hospital and health services Mackay and Sarina were all affected with the Whitsundays included a mix of clinical, public health, mental health and bearing the brunt of the Category 4 system. building engineering and maintenance services support. Our capable staff sprung into action in the days leading Operational impacts from the cyclone were significant, up to Cyclone Debbie, working as a team to prepare for with record Emergency Department presentations to Bowen, the storm and keep services available to our community. Proserpine and Mackay hospitals. The Mackay HHS response to Cyclone Debbie was managed All cancelled patient appointments and elective surgery around-the-clock in the Emergency Operations Centre with as a direct result of Cyclone Debbie were rescheduled support from the State Health Emergency Coordination Centre. and completed before the end of the 2016–2017 year. Every hospital remained open during the cyclone and the Support for staff personally affected by the cyclone continues following storm despite varying degrees of infrastructure to be provided through the Staff Employee Assistance Scheme. damage. Many staff worked long hours, going above and Community mental health services have also been expanded beyond their normal roles. through additional funding of $2.37 million over two financial years to provide early intervention mental health support. Relief staff from other hospital and health services were welcomed with open arms by exhausted locals, many who had been bedded down at their facilities for more than 24 hours. 2 Mackay Hospital and Health Service Annual Report 2016–2017 Table of contents Board Chair and Chief Executive Message .......................................................................................4 Snapshot and Highlights 2016–2017 ..................................................................................................5 Our organisation .........................................................................................................................................6 Our role and function ..................................................................................................................................... 6 About the Mackay Hospital and Health Service .............................................................................................. 6 Strategic risks, challenges and opportunities ................................................................................................. 7 Public Service Values ..................................................................................................................................... 7 Our performance .........................................................................................................................................8 Our strategic direction.................................................................................................................................... 8 Service Delivery Statement: 2016–17 Performance Statement .................................................................... 12 Financial Performance .................................................................................................................................. 14 Our people .................................................................................................................................................. 16 Workforce..................................................................................................................................................... 16 Workforce optimisation ................................................................................................................................ 16 Employee Health and Wellbeing Program ..................................................................................................... 16 Flexible working arrangements ..................................................................................................................... 17 Performance development ........................................................................................................................... 17 Work Health and Safety ................................................................................................................................ 17 Occupational Violence Prevention ................................................................................................................ 17 Public Interest Disclosure ............................................................................................................................. 17 Industrial and Employee Relations Framework ............................................................................................. 17 Early retirement, redundancy and retrenchment ........................................................................................... 17 Our Values ................................................................................................................................................... 17 Our governance ........................................................................................................................................ 18 Organisation structure ................................................................................................................................. 18 Mackay Hospital and Health Board .............................................................................................................. 19 Mackay Hospital and Health Board Committees ..........................................................................................
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