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Junio De 2020 JUNIO DE 2020 Ministerio de Tecnologías de la Información y las Comunicaciones 1 Edificio Murillo Toro, Carrera 8a, entre calles 12A y 12B Código Postal: 111711 . Bogotá, Colombia T: +57 (1) 3443460 Fax: 57 (1) 344 2248 www.mintic.gov.co Estrategia Integral para mejorar las condiciones de prestación de servicios fijos y móviles en Colombia Karen Cecilia Abudinen Abuchaibe Ministra de Tecnologías de la Información y las Comunicaciones Iván Antonio Mantilla Gaviria Viceministro de Conectividad y Digitalización Gloria Liliana Calderón Cruz Directora de Vigilancia y Control Jorge Guillermo Barrera Medina Director de Industria de Comunicaciones Camilo Alberto Jiménez Santofimio Director de Industria de Comunicaciones Claudia Alejandra Gélvez Ramírez Director de Industria de Comunicaciones Zulmary Pabón Subdirectora (E) de Vigilancia y Control de Comunicaciones Asesores Natalia Serrano Ferrer Alberto José Reyes Chaparro Juan David Vinasco Ministerio de Tecnologías de la Información y las Comunicaciones 2 Edificio Murillo Toro, Carrera 8a, entre calles 12A y 12B Código Postal: 111711 . Bogotá, Colombia T: +57 (1) 3443460 Fax: 57 (1) 344 2248 www.mintic.gov.co ESTRATEGIA INTEGRAL PARA MEJORAR LAS CONDICIONES DE PRESTACIÓN DE LOS SERVICIOS FIJOS Y MÓVILES EN COLOMBIA Contenido 1. Introducción ............................................................................................................................................. 5 2. Contexto.................................................................................................................................................... 8 3. Experiencias y tendencias internacionales ......................................................................................... 22 4. La importancia de la cobertura y el acceso ......................................................................................... 28 6. Plan Integral para mejorar las condiciones de prestación de los servicios de fijos y móviles en Colombia - Líneas de acción ......................................................................................................................... 36 Anexo 1 ............................................................................................................................................................ 48 Anexo 2 .......................................................................................................................................................... 102 Anexo 3 .......................................................................................................................................................... 102 Referencias ................................................................................................................................................... 103 Ilustraciones Ilustración 1. Cobertura por operador en Chile ...................................... ¡Error! Marcador no definido. Ilustración 2. Cobertura por operador (Argentina) ................................. ¡Error! Marcador no definido. Ilustración 3. Cobertura por operador (México) ...................................... ¡Error! Marcador no definido. Ilustración 4. Mapas de cobertura móvil (Perú) ...................................... ¡Error! Marcador no definido. Ilustración 5. Cobertura móvil por operador (EEUU) .............................. ¡Error! Marcador no definido. Ilustración 6. Estrategia 5G (EEUU) ....................................................... ¡Error! Marcador no definido. Ilustración 7. Mapas de cobertura (Reino Unido) ................................... ¡Error! Marcador no definido. Gráficas Gráfica 1. Asignación de espectro por países ..................................................................................... 10 Gráfica 2. Espectro asignado en Colombia para servicios móviles ..................................................... 11 Gráfica 3. Sanciones impuestas por tipo (2018) .................................................................................. 18 Gráfica 4. Recursos de apelación en 10 ciudades capitales ................................................................ 19 Gráfica 5. Porcentaje de llamadas no exitosas en 10 ciudades capitales ............................................ 20 Gráfica 6. Porcentaje de llamadas caídas en 10 ciudades capitales .................................................... 20 Gráfica 7. Número de quejas por tipo (2018-2019) ............................................................................... 21 Gráfica 8. Disponibilidad de la mesa de servicio ................................................................................. 27 Gráfica 9. Porcentaje de llamadas caídas y mensajes enviados .......................................................... 27 Gráfica 10. Suscripciones a banda ancha fija por cada 100 habitantes ............................................... 28 Ministerio de Tecnologías de la Información y las Comunicaciones 3 Edificio Murillo Toro, Carrera 8a, entre calles 12A y 12B Código Postal: 111711 . Bogotá, Colombia T: +57 (1) 3443460 Fax: 57 (1) 344 2248 www.mintic.gov.co Gráfica 11. Suscripciones a banda ancha móvil por cada 100 habitantes............................................ 28 Gráfica 12. Penetración Internet fijo por estratos 2013 - 2018 ............................................................. 29 Gráfica 13. EB vs. Ingresos (en miles de pesos) ................................................................................. 30 Gráfica 14. Personas por EB vs. ICLD (miles de pesos) ...................................................................... 30 Gráfica 15. Conexiones vs. penetración (Chile) ................................................................................... 49 Gráfica 16. Conexiones Móviles por Tecnología ................................................................................. 50 Gráfica 17. Número de líneas vs. penetración de telefonía fija (Chile) ................................................. 50 Gráfica 18. Abonados a telefonía móvil Chile ...................................................................................... 51 Gráfica 19. Suscriptores de TV de pago .............................................................................................. 51 Gráfica 20. Espectro asignado por proveedor (Chile) .......................................................................... 54 Gráfica 21. Futuras concesiones 5G ................................................................................................... 54 Gráfica 22. Indicadores de acceso a las TIC (Argentina) ..................................................................... 58 Gráfica 23. Suscriptores y participación del mercado (Argentina) ....................................................... 60 Gráfica 24. Asignación de espectro 2013 vs. 2019 (México) ................................................................ 62 Gráfica 25. Cálculo de necesidades de Espectro UIT año 2020 en América Latina .............................. 63 Gráfica 26. Espectro IMT por operador (México) ................................................................................. 64 Gráfica 27. Penetración telefonía fija y BA fija (México) ...................................................................... 67 Gráfica 28. SIM cards vs. BA móvil (México) ....................................................................................... 68 Gráfica 29. Suscripciones y porcentaje de penetración para banda ancha móvil y fijas (Brasil) .......... 69 Gráfica 30. Cobertura de red móvil (Brasil) ......................................................................................... 71 Gráfica 31. Accesos por tipo de tecnología (Brasil) ............................................................................ 71 Gráfica 32. Telefonía fija (Brasil) ......................................................................................................... 72 Gráfica 33. Cuota de mercado por operador de televisión paga (Brasil) .............................................. 72 Gráfica 34. Cuota de mercado por operador (Brasil) ........................................................................... 75 Gráfica 35. Indicadores de acceso a BA (Perú) ................................................................................... 76 Gráfica 36. Indicadores de acceso a telefonía fija y móvil (Perú) ......................................................... 77 Gráfica 37. Líneas en servicio por operador (Perú) ............................................................................. 80 Gráfica 38. Indicadores de acceso a las TIC (Ecuador) ....................................................................... 82 Gráfica 39. Suscripciones y porcentaje de participación de mercado de los proveedores móviles (Ecuador) ........................................................................................................................................... 84 Gráfica 40. Porcentaje de individuos utilizando Internet (EEUU) ......................................................... 86 Gráfica 41. Suscriptores TV paga 2019 (EEUU) ................................................................................... 87 Gráfica 42. Indicadores acceso (Reino Unido) .................................................................................... 94 Tablas Tabla 1. Acceso a las TIC y despliegue de infraestructura - Artículo 193 de la Ley 1753 de 2015 ......... 14 Tabla 2. Indicadores técnicos voz ......................................................................................................
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