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GHANA OUTSOURCING DESTINATION GUIDE ICT SECTOR INSIGHTS & CONTACTS INDEPENDENT INFORMATION GUIDE BY GERMAN OUTSOURCING ASSOCIATION Outsourcing DestinationGuide GHANA

Welcome Content

We present with the Outsourcing Destina‐ 6 Foreword tion Guide Ghana the capabilities and act‐ 12 The ICT Sector in Ghana - An Overview ors of the Ghanan ICT sector. We showcase unique solutions by local industry experts 24 Location Map GHANA in the form of case studies and project re‐ 34 Interviews, Business Cases, Initiatives, ports and have talked to local industry lead‐ Articles ers about their business operations and local perspective of the ICT sector. 74 Contacts & Company Profiles 90 Editors Message and Official Partners DIGITAL As a result, we help decision-makers to un‐ derstand better the conditions and oppor‐ tunities of investing in local operations or in Disclaimer TRANSFORMATION working with IT- and business process ser‐ vice providers in Ghana. The information in this guide has been carefully re‐ searched by industry experts. The views and opin‐ INSUB-SAHARAN ionsoftheauthorsdonotnessecarilypresenttheas‐ This publication is an independent informa‐ sociations’ and its partners standpoints but are tion guide published by Deutscher Out‐ meanttogiveanauthenticinsightintothelocalICT sector. The company information (pages 62 ff) have sourcing Verband e.V. (German Out‐ AFRICA been provided by the individual companies and sourcing Association) as a joint initiative shall help to evaluate a potential fit for co-opera‐ with Digital Skills Accelerators Africa e.V. tion. and GIZ (Germany).

www.outsourcing-destinations.org MARANATHA BEACH CAMP,ADA FOAH, GHANA Picture: Etornam Ahiator via unsplash.com

www.outsourcing-destinations.org FOREWORD FOREWORD

Digitization vision „Economic and Social Develop‐ Job Creation, the Digital Skills Acceler‐ terest in an expansion to Ghana but AcceleratingEconomic ment and Digitalisation“,we are espe‐ ator Africa e. V. (DSAA) offers compan‐ you are not yet sure how to approach cially focusing on approaching Ger‐ ies a great platform to get a soft entry your investment, Invest for Jobs and Development man and European companies and into the world of development cooper‐ the DSAA can help you harness the developing impactful projects to‐ ationwhileatthesametimeproviding promising investment opportunities Convinced that Africa offers countless getherthatwillbeputintopracticeon networking opportunities and explor‐ that exist in Ghana in the digital sec‐ business opportunities that can be the ground in Africa. ation of synergies with other IT com‐ tor.Moreinformationaboutourbroad transformed into employment, the panies active in Africa. The DSAA was range of offerings can be found in the German Federal Ministry for Eco‐ With Ghana being regarded as a founded in 2019 in cooperation with contacts section of the guide. We are nomic Cooperation and Development democratic stability anchor in West the Special Initiative to contribute to looking forward to making an impact (BMZ) has launched the Special Initi‐ Africa and its very good macro-eco‐ its main goal: the creation of new jobs together! ative on Training and Job Creation nomic conditions, the country is be‐ in the African partner countries. offering various measures to support coming increasingly attractive for in‐ investment activities that have a high ternational investment. The fact that In Ghana, Invest for Jobs is currently impact on employment in Africa. The digitisation has even been proclaimed supporting three DSAA training pro‐ Special Initiative, which operates un‐ a national goal by the government in grammes for young software develop‐ dertheInvestforJobsbrand,thuscon‐ order to achieve an economic up‐ ment talents implemented by German tributes to the implementation of the swing shows the importance of the di‐ and international IT companies set‐ Axel Klaphake, G20 investment partnership Compact gital economy for the country that is ting up or expanding their operations Director Economic and withAfricaandtheMarshallPlanwith currently very dependent on the ex‐ in Ghana. After successful completion Social Development, Digitalisation Africa, with Ghana being one of the port of products such as gold or co‐ of the training programmes, the train‐ at Deutsche Gesellschaft für compact countries. coa. Invest for Jobs is supporting and ees receive a job offer from the DSAA Internationale Zusammenarbeit promoting the digital sector in co‐ member company but are also free to (GIZ) GmbH As one of the implementing agencies operation with local universities such pursue a different career path. of Invest for Jobs, GIZ is developing as Takoradi Technical University and and realizing projects in the African other Ghanaian partners. I hope you enjoy reading the Out‐ partner countries leading to the cre‐ sourcing Guide and learn more about ation of jobs and trainings and im‐ As one of the lighthouse projects of Ghana as a potential investment des‐ proved working conditions. As the di‐ the Special Initiative on Training and tination. If the insights piqued your in‐

Creating

Sustainable The Digital Skills Accelerator Africa e.V. As part of our efforts to transform (DSAA) is an independent organiza‐ Africa from a continent of opportunit‐ Employment tion that connects governmental and ies into a continent of sustainable in Africa's human resource capacity private sector stakeholders, particu‐ growth,webringGhanatoyou,oneof building through a variety of pro‐ Opportunities larly those in the digital business in‐ the leading outsourcing destinations grams, aimed at leveraging the con‐ dustry. By fostering collaboration in Africa. Our meticulously developed tinent's creative potential and expert‐ between Europe and Africa, the DSAA Outsourcing Guide aims to serve as a For more than a century, Foreign Dir‐ ise. Thanks to Ghana's status as (a) strives to create sustainable jobs for comprehensive resource for people ectInvestment(FDI)inAfricahasbeen one of the most economically and young talents across the African con‐ and businesses particularly those in almost entirely concentrated on the politically stable countries in Sub-Sa‐ tinentwhilebuildinganetworkofsup‐ the IT industry wishing to outsource or extraction and exportation of natural hara Africa with a well-developed in‐ port, knowledge, and expertise. With expatriate. resources. Since the millennium, the frastructure, a sizeable, educated funding and technical assistance from tide has shifted, and the trend has fi‐ workforce, and a large consumer the German Federal Ministry for Eco‐ nally flipped in recent years. With a base, the country has come into focus nomic Cooperation and Develop‐ population of over 1 billion people, for most of the capacity-building initi‐ ment's (BMZ) Special Initiative on Africa forms a significant portion of atives. Training and Job Creation, the mem‐ the global population and businesses bers of the DSAA have joint forces to that have paid close attention and in‐ As one of the founding members of effectively and efficiently manage re‐ Ulrich Busch, vested in the continent. While being the DSAA, I am honoured to present sources to ensure the successful imple‐ Board Member aware of its formalizing economy, our involvement in Ghana to you. It is mentation of upskilling training initi‐ of Digital Skills Accelerator rapidly growing young population, our highest priority to make our con‐ atives that develop Africa's tech Africa e.V. and urbanization prospects, more tribution to the growth of the digital talents of tomorrow. Equipped with than half of the continent's popula‐ sector in Africa by creating sustain‐ essentialskillsthetalentsarebeingex‐ tion is expected to migrate to cities by able employment opportunities. posed to the digital job market with 2050. It is no surprise then, that a career opportunities across the globe. growingnumberoffirmsareinvesting

12 Digital Ghana - An ICT Sector Overview 28 Institute of ICT Professionals Ghana (IIPGH)

www.outsourcing-destinations.org 10 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 11 Ghana is located very close Two parties dominate the to the Equator on the Gulf of political life, the National Guinea, sharing borders with Democratic Congress (NDC) three countries Côte d'Ivoire and the New Patriotic Party to the west,Togo to the east, (NPP). andBurkinatothenorth.The country occupies a territory Ghana is an active member An ICT Sector of 238,535 km2, which is of the United Nations and about 66% of the size of Ger‐ the African Union and a Overview many.The country has 16 ad‐ number of Ghanaian diplo‐ ministrative regions, that are mats and politicians hold po‐ divided into 275 districts. sitions in international orga‐ (Source Wikipedia, Ghana) nizations. This includes the late Kofi Annan, former Sec‐ Digital Ghana’s capital is Accra, lo‐ retary-General of the United cated in the southeast of the Nations, Akua Kuenyehia, In‐ country. It inhabits more ternational Criminal Court Ghana than 5 million people on an Judge, and the late Jerry area of 173 km2. The Kotoka John Rawlings as well as International Airport is lo‐ John Agyekum Kufuor, both By Stephan Fricke, cated about 10 km from Ac‐ former presidents, who both CEO & Head Of Advisory Board, cra city center. served as diplomats of the German Outsourcing Association, United Nations. Outsourcing Journal Ghana has a parliamentary multi-party system and is po‐ litically a unitary presidential constitutional democracy.

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13 GHANA SECTOR OVERVIEW SECTOR OVERVIEW

Demographics and languages During that time the GDP per capita has quintupled from 1,611 Tinmel Mosque,Tinmel, Morocco Ghana’s population is very young USD to 8,343 USD. The total GDP with 18.5 million people or 58% (PPP) was in 2020 about 226 bil‐ being between 15 and 64 year’s lion USD. (Sources: Wikipedia old. The overall estimate of the Ghana and The Economy of population in 2020 is 32 million. Ghana). The Christian religion is dominat‐ ing with 68.8% and the Muslim Key economic sectors are Petro‐ religion accounts for about 15.9% leum and natural gas production of the population. - Ghana's Jubilee Oilfield has a volume of up to 3 billion barrels - English is the official language in industrial minerals mining and Mainexports2018 Ghana, besides lingua franca, due manufacturing. wereGoldwith to the fact that about 80 lan‐ 39.71%, petroleum, guages are being spoken in Ghana is also a producer of high- oilsandcrudewith Ghana, Akan being the most quality cocoa with an estimated 25.25%, and Cocoa widely spoken indigenous lan‐ production of 850,000 tons in beans guage in Ghana. 2020/21. With that Ghana is be‐ Office space and infrastructure mercial building and offers hind Côte d'Ivoire the 2nd largest 17,000 m² office space and ser‐ Economy and trade producer of cocoa globally. Net rentals for A-grade spaces are vices, including virtual offices, (Source: Statista) currently between USD 30 /m²/ serviced offices and meeting In the Presidential Report On Co- month - USD 35 /m²/month rooms. Ordinated Programme Of Eco‐ The main exports in 2018 were (Source: https://gipc.gov.gh/wp- Credit:PommeliendaSilvaCosmevia nomic And Social Development Gold with 39.71%, petroleum, unsplash.com content/uploads/2020/11/ICT- There is also a 20-hectare ICT Policies from 1996, Jerry John oils, and crude with 25.25%, and Fintech-Brochure.pdf ) park near Accra under construc‐ Rawlings, former President of the Cocoa beans and related tion, that will provide in its first Republic of Ghana, envisions products with 16.38%. Behind In close proximity to the Kotoka phase of completion about 7,300 Ghana to become the first African follow fruits and vegetables, incl. International Airport and the sqm modern office space tailored developed country between related products, plastics, and Kwame Nkurumah Circle and the for tech and business services 2020 and 2029 and an industrial‐ packaging, metals, textiles, elec‐ Presidential Palace is the modern companies. (Source: Garland ICT ized country between 2030 and trical products, machinery, and “One Airport Square” office Park, Accra, Ghana, www.gar‐ 2039. parts, as well as vehicles and building located. It is Ghana’s first landconsultancy.com) parts. (Source:https://atlas.cid.har‐ environmentally certified com‐ vard.edu/countries/83/export-basket)

As several media outlets in Ghana re‐ Ghana, administrative divisions 2018 port another office park, the Eco-In‐ dustrial Park in Agona Ashanti (close 3.6 1.7 130+ 6,700 120 to Kumasi, central Ghana), has been …%ofthe …BlnUSD … … estimated …mioUSD country’s GDP revenue of companies employees in market size approved in 2018. (Source: https:// accounts to theICT offerICT theBPO sec‐ BPO www.openghana.com/eco-industrial- theICT sector sector (2017) services in tor (2019) segment in park-projcet-commence-soon-man‐ (2017) Ghana 2019 agement)

Short term and flexible workspace ar‐ In 2019 there were more than 20 rangements in central locations can ICT and BPO sector companies offering business pro‐ be found at Regus, Kukun, and Africa‐ cess outsourcing services, a num‐ works in Accra. The ICT sector with telecommu‐ nications leading is contributing ber of IT-parks and more than 50 hubs that provide training, incub‐ About 10 min drive from Kotoka Air‐ about 3,6 % of the country’s GDP. ator, and mentorship services to port Instant Offices offers small and (Source: Ghana Statistical Service startups. (Source: Worldbank medium-sized office space. A me‐ 2017). The sector revenue was in Ghana Digital Economy Dia‐ dium sized office of 400 sqm cost 2017 about 1.7 billion USD, which gnostic 2019) about 1,800 EUR / month. (Source: ht‐ was 0.8 billion more than in 2014. tps://www.instantoffices.com/en/gh/ This impressive growth is mostly Generally, when talking about available-office-space/accra/forest- due to an early liberalization of the ICT sector, sources often refer avenue-53861) the telecom market in the late 1990. After the 2019 Africa BPO to the infrastructure business segment with fixed and mobile Overall co-working-space business Country Reports and Market Ana‐ communication. Only recently so models are very popular and offer the lysis of Knowledge Executive, a called digital business with IT-ser‐ usual desk, but also private offices for US-based Analyst/Research Firm, vices and BPO services are put in one person or “entire companies” as there are an estimated 6,700 the focus of public discussions Movenpick in Accra describes it. people employed in the BPO sec‐ tor in Ghana. The BPO segment and sector support initiatives. Map by NordNordWest viaWikimedia https://com‐ This is kind of symptomatic for mons.wikimedia.org/wiki/File:Ghana,_administrative‐ We recommend talking to a local real had in 2019 a size about 120 mio. _divisions_2018_-_de_-_colored.svg Africa, even though some coun‐ License: https://creativecommons.org/licenses/by-sa/ estate agent to get a precise overview USD (BPO numbers: https:// 3.0/de/legalcode tries such as Ghana have adopted about the available space and the cur‐ vimeo.com/477967267). mobile communication and in‐ rent conditions. ternet usage fairly early.

services. And it does it for the The defined objectives of the Photo:SajunaBeachClub,Asuogyaman-AtimpokuRoad, right reasons. Because the devel‐ government to accelerate the Ghana,byKofiNuamahBardenviaunsplash.com opment of technology services growth of the digital sector are: and products is a reliable and strong driver for economic devel‐ 1.FosterthegrowthofthelocalIT opment – for the creation of industry beyond the boundaries higher quality jobs, for a jump in of Ghana education, for inclusion, and for improving productivity. 2. Making digital services access‐ ible in rural areas (most infra‐ However, the road ahead is not structure is concentrated in that even for Ghana’s govern‐ urban areas) ment. Besides policy, public sup‐ Ghana has a few achievements in www.theafricandream.net/fiber- port and infrastructure projects 3. Using ICT to increase efficiency, the tech sector to show. So was optics-expert-dr-thomas- there are a lot of areas to tackle improve citizen experience and Ghana the first Sub-Saharan mensah-receives-prestigious- before the country will be recog‐ engagement with the govern‐ country to launch a satellite into global-award/) nized as a true digital hub in the ment, to increase the transpar‐ orbit. (Source: Entrepreneurs’ region. ency of government services, and Guide to Investment in Ghana by Digital strategy and to improve revenue from govern‐ Make-IT in Africa initiative 2019) public initiatives for mentservices.Forthatpurpose,a digitization digital address system, an e-pro‐ Google’s First Artificial Intelli‐ curement, an e-immigration, an gence Centre in Africa was When looking at Africa in the e-parliament, and an e-judiciary launched in Ghana. (Source: En‐ context of technology and ICT platform were developed. trepreneurs’ Guide to Investment services we need to take into ac‐ in Ghana by Make-IT in Africa ini‐ count its size, regional alliances tiative 2019) and different phases of develop‐ ing countries are at. That’s why it Ghanan engineer Dr. Mensah was is not farfetched to speak of re‐ involved in the invention of fiber gional ICT hubs on the continent. optics and nanotechnology, re‐ cently received the 2019 Interna‐ Now Ghana’s government is aim‐ tional Nanotechnology Confer‐ ing to establish the country as

ence award. (Source: https:// such a regional hub for digital YoungpeopleusingmobilephonesinGhana,2020 PhotobyNinoKojoonUnsplash.com

The aim is to create an inclusive clusion, prevent potential fraud Photo: National Theatre Accra Ghana, by Kojo Nana via unsplash.com digital economy that is accessible and build more awareness about to all citizens and bring benefits cybersecurity. also to other sectors such as health, education, agriculture, re‐ On the infrastructure side the tail and commerce. Still, the gov‐ telecommunication sector is ernment, providers, and users defined by a great mobile net‐ must address major risk factors work coverage and a high mobile and work towards avoiding ex‐ penetration rate (131 SIM cards / 100 inhabitants), but also by a fo‐ Number of sector support organizations, incl. cus of the providers on building accelerators, work-spaces, training providers wireless networks instead of etc. in the different regions (examples, not complete) building a nationwide high speed fiber-optic network. 31 28 Between 1985 and 2018 at least 22 government programs had been launched to support digital entrepreneurship in Ghana. And Ghana is an attractive business Startups for instance find a large while this seems an effective way 37 destination. A good infrastruc‐ number of support organizations to improve the ecosystem for ture with power, road network that provide training or advisory. new businesses the authors of and internet, political stability In the Greater Accra region more the Worldbank report state that andagoodrankingintheeaseof than 190 of such organizations those initiatives have often been doing business index of the are active, in other 9 regions and uncoordinated (not less than 14 Worldbank are reasons for that. cities of the country between 26 36 different government agencies Evidence is the volume of foreign and 37 organizations are avail‐ 29 provided support programs), investment Ghana was able to at‐ able in each of the locations. 194 overlapping and without overall tract in 2018, which was with 3,5 (Source: Entrepreneurs’ Guide to vision. At the same time a limited billion USD twice as high as for Investment in Ghana by Make-IT 30 26 access to financing is a very usual the bigger Nigeria. (Source: En‐ in Africa initiative 2019) problem in developing and trepreneurs’ Guide to Investment emerging economies. in Ghana by Make-IT in Africa ini‐ MapbyNordNordWestviaWikimediahttps://commons.wikimedia.org/wiki/File:Ghana,_ad‐ tiative 2019) ministrative_divisions_2018_-_de_-_colored.svgLicense:https://creativecommons.org/li‐ censes/by-sa/3.0/de/legalcode

IT services jobs(monthly salaries) Labour force demands by sectors in Ghana Software Engineer 4,700 GHS (Ghana Cedi) or 674 EUR 2015-2030(in million) 6,3 Business Process Consultant 5,210 GHS or 747 EUR Agriculture Source: Digital Skills in Sub-Saharan 5,6 € Africa Spotlight on Ghana by Interna‐ Service Delivery Manager 6,260 GHS or 828 EUR tional Finance Corporation of the 4,8 Worldbank Group Industry 2,5 4,5 2,2 Customer Care jobs(monthly salaries) 1,9 1,8 Agent 1,870 GHS or 278 EUR

Client Engagement Specialist 3,290 GHS or 472 EUR 9,5 8,3 € 6,9 Call Center Manager 5,770 GHS or 828 EUR Service 6,4

There is a7% pay gap between male and female workers in ICT as well as 2015 2018 2025 2030 in customer care jobs in Ghana.

Bonuses vary between 3% and 5%, but more than half of the companies € don’t pay bonuses. (Source: data for 2019/2020 salaryexplorer.com) Labour market is imminent and calls for a co‐ ordinated approach by the gov‐ As in any other economy the de‐ ernment in order to facilitate the mand for technical and digital growth of the sector. In a survey are in high demand in Ghana. the biggest employer with more skilled labor is growing rapidly. by International Finance Corpor‐ Companies paying a premium than 40%, followed by informa‐ For Ghana the number of people ation of the Worldbank Group, and are successful with that, but tion services with 16.6% and with an education in any of the about 20% of Ghanaian compan‐ therefore government agencies 14.5% in computer program‐ technical / digital business re‐ ies said they recruit only interna‐ areoftenleftbehindintheirneed ming, consultancy and related latedfieldsthatwillbeneededby tionally for jobs that demand di‐ to hire and retain people with re‐ activities. (Source: The Integrated 2030 is about 9 million, which gital skills, mostly because they spective technology and digital Business Establishment Survey represents an increase of 5 mil‐ can’t find people with the re‐ skills. for 2014 by Ghana Statistical Ser‐ lion people within 8 years. quired skills locally. vice) In 2014 there were about 40.000 The demand on education intu‐ Today people with a higher edu‐ people working in the ICT sector The Ghanan Statistical Service itions and training organizations cation in computer technology in Ghana. Telecom services were office reports recruitment cost of GHANA22 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 23 SECTOR OVERVIEW SECTOR OVERVIEW

between 7,700 GHS (1,100 • the Secondary Cycle, and University of Ghana Regional Maritime University EUR) and 10,000 GHS (1,435 • theTertiary Education. University of Mines and Tech‐ EUR) for higher and technical (Source: Ghana Education Ser‐ Kwame Nkrumah University nology positions. (Source, see page vice) of Science and Technology 17: Original URL: https:// All Nation University College statsghana.gov.gh/… short- Tertiary education University of Energy and Nat‐ Academic City University Col‐ URL: https://bit.ly/3wBFr0w ) ural Resources lege In 2019, circa 496,000 stu‐ (Source: GHStudents.com) Education dents were enrolled in tertiary Ghana Technology University education in Ghana, which ac‐ College The University of Ghana edu‐ Ghana has one of the highest counts for a plus of 244% cates more than 38,000 stu‐ school enrollment rates in all within 10 years as the number Accra Institute of Technology dents per year. From that of Africa with over 95% of chil‐ of students in 2009 was circa Regent University of Science about 1,000 students in com‐ dren visiting schools.The edu‐ 203,000. (Source: Statista) and Technology puter science. (Source Uni‐ cation system is based on: versity of Ghana Website). • Basic Education (includes At least 10 universities offer child care and counts from computer science education age 4-15), in Ghana, incl.: and (German Outsourcing As‐ ors as well as the impact on sociation) and of the German economies. He is also Editor in Process Automation Associ‐ Chief for the Outsourcing ation. In this function, he Journal focusing on shared Numberof Education 79,521 works with leading organiza‐ knowledge from experienced students in public tions from buyer, provider, industry experts from Ger‐ universities in Business 50,101 Ghana in 2019 and consulting side and also many, Europe and other coun‐ Arts & Social Science 47,424 Source: Statista with industry associations and tries. He is advising compan‐ Applied Science 36,442 government organizations, ies on their strategies and concentrating on improving activities on the German mar‐ Science 13,702 market conditions for IT, BPO ket, as well as economic sup‐ Engineering 11,279 and SSC services as well as for port organizations on devel‐ Agriculture 4,848 The author:Stephan Fricke is Process Automation in Ger‐ opment and growth of local CEO and Head of the Advisory many and Europe. He is a reg‐ ICT and BSS sectors. You can Other 21,677 Board of the independent ular speaker and author on connect with Stephan via Deutscher Outsourcing Verb‐ markets, their states and act‐ LinkedIn.com and Xing.com.

Paris Direct flights to and from European and African destinations (list may not be complete, please check current flight info) Source: https:// www.accra-airport.com/ flights_accra_ghana.php

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Country: RepublicofGhana Government: Unitarypresidentialconstitutionalrepublic Religion: 71%Christians,17,6%Islam,6,2%other Population: 31,072,940(2020) Official languages: English + 10 recognized local languages Capital: Accra Currency: Cedi(GHS) GDPpercapita: USD8,343 (2020estimate) GDPtotal: USD226billion(2020estimate) Timezone: UTC Burkina Faso Benin

Cote Togo d’ivoire GHANA

Accra International KEY FACTS & Airport LOCATION

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Map: via 123rf.com, user: dikobrazik GHANA The Institute of ICT Professionals Agencies (MDAs), educational institu‐ Ghana (IIPGH) is a professional associ‐ tions, corporate organizations, start- ation which is made up of profession‐ ups, investors, and the civil society or‐ als in various domains of Information ganizations to create a vibrant ICT and Communication Technology ecosystem. ICT Sector Association (ICT) practice. The Institute is a con‐ nector of ICT professionals from Gov‐ Institute of ICT ernment Ministries, Departments and Professionals Ghana (IIPGH) By David Gowu, Executive Director, IIPGH

Picture: Tech Entrepreneurs Forum with approval by IIPGH NETWORK NETWORK

We are creating an attractive ICT With an Executive Council as the Mobilization of professionals: Believing in the“early start”as part of ecosystem by mobilizing all ICT pro‐ highest decision-making body, the IIPGH has mobilized over 1,900 re‐ its objectives, the institute in Novem‐ fessionals, students, and businesses Institute has a membership base of gistered members comprising of ber 2020, with its partners from Ger‐ under one professional association/ over 1900 registered professionals, professionals, students, and corpor‐ many, promoting technological and body to positively influence policy, students, and corporate businesses. ate organizations. 90% of members entrepreneurial awareness among development, standardization, and are professionals from all domains communities in Ghana and Africa – delivery of ICT across Ghana and Since 2017, IIPGH has made signific‐ of ICT practice. www.iipgh.org introduced “Code it!” as a software

Picture: Students activity day, beyond. The institute also aims to ant progress and chalked some suc‐ learning platform for teaching chil‐ via IIPGH train and certify professionals, cesses, notably: Coding (Computer programming) dren and beginners to learn pro‐ provide opportunities through net‐ Project:The institute started this gramming easily. For more informa‐ working, educate the public, and initiative to introduce coding, an es‐ tion please visit:https://iipgh.org/ lead in technology advocacy. Our sential skill for the future to chil‐ institute-of-ict-professionals-ghana- vision is to become the most reli‐ dren, teenagers and adults. Since iipgh-and-code-for-afrika-e-v-ger‐ able partner in ICT development in March 2018, over 10,000 students many-collaborate-to-promote-cod‐ Ghana and beyond. have been trained and awareness ing-among-ghanaian-kids/ program extended to over 25,000 students and professionals in Ghana The institute in May 2021 launched and abroad. For more information theDigital Design and Creative please visit:https://iipgh.org/coding- Coding Hub with its partners from in-schools-and-communities-iipgh- Germany. launched-more-centers-in-accra- and-takoradi/ The Hub is meant to be a showroom for tools and concepts for digital learning and creative work–for in‐ novative and creative projects and a center for national and international exchange. For more information please visit:https://iipgh.org/develop‐ ing-a-digital-literate-society-iipgh- launches-digital-design-and-creative- coding-hub/

members since April 2017. For more Workshops, seminars and webinars information please visit:https://iipg‐ organized for over 12,000 data sci‐ h.org/institute-of-ict-professionals- ence enthusiasts since 2018. For ghana-iipgh-organizes-data-science- more information please visit:https:// and-cyber-security-workshop/ iipgh.org/iipgh-starts-python-pro‐ gramming-training-to-promote-data- Data Science awareness program: science/ this encompasses Artificial Intelli‐ gence, machine learning, data ana‐ Curriculum Review:Professionals

lytics and was introduced through from the institute reviewed IT cur‐ Picture: Cybersecurity and webinars & Python training. So far, riculum of a private University and a data Science Workshop, via 550 professionals and students publicTechnical University in Accra & IIPGH trained in Python programming. Kumasi, respectively. The BSc. In‐

Education, Awareness & Ad‐ ment programs in intermediate and vocacy programs: Professionals advanced Digital Skills for employ‐ provide education on ICT such as ment. Over 200 graduates trained in weekly articles published in the digital skills at Accra Digital Centre Picture: Digital Design HUB, via IIPGH newspaper, and online portals, tele‐ (ADC) in December 2018. vision, and radio talk show, on tech‐ nology etc. Over 180 articles on ICT Seminar, Workshops & training published in the newspaper since sessions:Delivered value to profes‐ November 2017. For more informa‐ sionals by organizing seminars, work‐ tion please visit:https://iipgh.org/ shops, and other training sessions as category/articles/ a form of continuing professional de‐ velopment (CPD). Over 65 programs Digital Skills Training for Employ‐ on entrepreneurship, communica‐ ment:Developed ICT skills develop‐ tions, Cybersecurity organized for

formation Technology curriculum of Platforms created on social media Due to the COVID-19 pan‐ solve our problems and aTech Association in terms of size, Academic City University College (WhatsApp, Facebook, Twitter, Tele‐ demic, this year the ICT Day Job Fair in March 2021 to un‐ positive impact, and influence was reviewed in March 2019 and gram, LinkedIn & Instagram) for was held online. derstand the changing needs in the ICT space. Over 35 cor‐ BTech Data Mining & Web Develop‐ members to network and share in‐ of employers and skills devel‐ porate partners working with ment and Mobile Computing for Ku‐ formation with the public. https:// Promoting local innovation: opment in the ICT sector.ht‐ the institute from various tech‐ masi Technical University. Others in‐ www.facebook.com/iipgh.org Highlighting local innova‐ tps://iipgh.org/tech-entrepren‐ nology companies, media, cluding Ho Technical University are tions that would solve our ba‐ eurs-forum-tef-2019/ Civil Society Organizations, currently under review. Promoting ICT Career awareness sic societal problems. Organ‐ educational institutions. program for Girls:The Institute star‐ ized Tech Entrepreneurs Stakeholder Engagement to Networking & Information Shar‐ ted another initiative to sensitize and Forum in February 2019 to promote ICT:Working with ing:Social media as a main channel coach young girls from primary, JHS harness innovations that can other stakeholders to grow the being used for networking and ad‐ and Secondary schools to take up vocacy for the deepening of local courses and careers in ICT for higher participation in ICT sector activities. chances of landing technology jobs in the future. IIPGH in collaboration with MTN Women in Technology or‐ The author:David Gowu is a such as Ericsson, MTN & Airtel ganized the ICT awareness program Digital Transformation Leader on several projects across for girls of the Adonten Senior High with passion for helping busi‐ Africa. He is a co-founder of School on 25th April 2019 (Interna‐ nesses, professionals and stu‐ the Institute of ICT Profession‐ tionalGirlsinICTDay). Further the In‐ dents to understand and als Ghana (IIPGH) and the first stitute in collaboration with Voda‐ effectively deploy technology. Executive Director of the insti‐ fone Women in Technology He is a technology manage‐ tute. David leads a team of organized an ICT career coaching ment expert, an Electrical/ over 50 full-time/part-time workshop for students of the OLA Electronics Engineer and a staff of the secretariat of the leadstheteamtodevelopand Girls Senior High School, Ho. The in‐ Project Management Profes‐ institute to carry out the ob‐ implement awareness pro‐ stitute also organized similar work‐ sional with expertise in jectives of the organization. grams such as weekly articles shop for girls of Sunyani SHS. For design, deployment, opera‐ Some of the activities are: de‐ published in the newspaper, more information please visit:https:// tions and digital transforma‐ velopment of capacity build‐ TV and radio talk shows, issu‐ iipgh.org/vodafone-iipgh-organized- tion of businesses. David had ing programs such as work‐ ing of statement on topical is‐ ict-career-coaching-workshop-for- a long span of consultancy ex‐ shops, seminars, webinars and sues, tech training programs ola-girls-shs-ho/and https://iipgh.or‐ perience in technology ser‐ short-term training for Con‐ such coding for kids, the g/international-day-of-girls-in-ict- vices. He worked for multina‐ tinuing Professional Develop‐ youth and girls in under‐ workshops-in-selected-high-schools/. tional technology companies ment (CPD). In addition, he served communities.

34 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 35 SECTOR INSIGHTS ARTICLES & 38 IT-Outsourcing Business in Ghana - Interview INTERVIEWS 46 Amalitech – fromTraining to Employment in ICT in Africa 53 The AZUBI Africa Program 56 Digital Media in Ghana - LetiArts Studio 64 Tracking Ghana’s DFS-Readiness As The World Advances Its Digital Shift 70 Fintech Multinational - DreamOval

www.outsourcing-destinations.org INTERVIEW

Interview Nicholas, your company Lir‐ The vision of the business enabled us to design an effect‐ anzstandsasaverysuccessful fromdayoneistobecomethe ive IT consulting approach example of regional ICT con‐ primary and trusted IT Con‐ that enables us to deliver the IT-Outsourcing sultancy and services. Could sulting and Management maximum value to our cus‐ you give us a short introduc‐ Company in West Africa. We tomers within the shortest tion to the company, its story hope to achieve this by help‐ time. Businessin and business focus? ing businesses and organiza‐ tions optimize their opera‐ Nicholas: Liranz Limited is a tions and output through Ghana leading Information Techno‐ information Technology as a logy Consultancy & Manage‐ helpful investment and not a Interview with Nicholas Bortey, Chief ment firm with years of exper‐ burden. ience in design, supply and Executive Officer and Lead Consultant – IT implementation of IT support, We have been delivering ex‐ Outsourcing at Liranz, Ghana projects and solutions. pert IT consulting Services over the past years; this has

Image: Liranz, Ghana INTERVIEW INTERVIEW

Our business is focusing besides current market situation for ICT ser‐ Picture: Nicholas Bortey, Chief other ICT services on these key func‐ vices in Ghana? Executive Officer and Lead Consultant, Source: Liranz tional areas: IT Consultancy, Man‐ aged IT Services, IT Supports service, Nicholas: The Market for ICT services IT Project, IT Consultancy & Manage‐ in Ghana is an emerging one. The ment, IT Infrastructure & communic‐ consumer perception about the ICT ation, Cloud Solutions, IT Security services has been largely improved Solutions, IT Training and Coaching, from an obsolete view of ICT as IT Audit & Advisory, IT Outsourcing, breakandfixservicetomoreofanIT Digital Transformation, and Data incorporated in the day to day busi‐ center management. ness strategy. Photo: UM6P

You have broad experiences in the Businesses are now beginning to ICT sector, from buyer, over consult‐ realize that they can run more effi‐ ing and service provider side. Could ciently with technology at the helm you give us a short evaluation of the of their business operations and most importantly the need of a qual‐ businesses to Business leaders and Local and ity IT partner to lead their Business to a large extent, Government. international technology transformation journey. businesses This concept is gradually being ac‐ The ICT industry in itself is also grow‐ show growing cepted as some organizations have ing steadily. The fact that the Gov‐ demand for enrolled on our Managed IT Services ernment sector, as well as local and advanced for the management of their day-to- international businesses are now technology for dayITneeds. heavily relying on and demanding their businesses more advanced technology for their in Ghana However, there is still a lot of work business processes in Ghana is one that need to be done by myself and huge opportunity for the ICT sector other stakeholders in the ICT service to grow further. It’s up to us - the in‐ provision industry. dustry players to match up to the de‐ mand and skillset required to grow We need to continue to be vocal of faster. the impact technology can have on

Laboratory Photo:Liranz

withregardstothepracticeofITasa two major reasons for this syndrome; largely due to the investment in Hu‐ profession. Since ICT is a very broad firsts lack of mentors or leaders to man capital development to appre‐ Industry, most graduates have little look up to and the non-availability of ciate the role technology is playing knowledge of the various specializa‐ information about possible career in their businesses. tions within ICT. I recently conduc‐ growth paths. ted an Interview to recruit a Help As an organisation, we have also led desk Engineer; about 90% of the ap‐ As part of voluntary services, we take some of our clients on the digitiza‐ plicant could not distinguish pride in giving back the knowledge tion journey in the Oil & Gas, Agricul‐ between the roles of a Service desk we acquire on daily basis on the field ture, Legal Services, Logistics & engineer and a Network engineer. back to society through “My IT CA‐ Transportation, Mining, Real Estate,

Photo: Liranz Practical exposure of students to REER” roadshow seminars, work‐ Education, Startups, Energy, nd One aspect of concern that all mar‐ practicable skills in their course early shops, coaching and career guiding other sectors. kets - from European to African eco‐ will orient students to the intricacies sessions in the universities in Ghana. nomies - have in common is educa‐ of the IT profession. However, through years of practice I tion and thus the availability of How do you evaluate the progres‐ have come to realize a particular talent in ICT and business adminis‐ Lack of mentorship or leadership sion of digitization in Ghana? What challenge to all digitization projects. tration related faculties. Could you causes career fatigue among IT Tal‐ are the sectors where you see the This challenge is the knowledge gap give us your perspective as an em‐ ents and stifles their growth. Some most progress and adaption of di‐ between the end users of a system ployer on the availability and level evident signs among staff are the gital business models? and basic skillset required to operate of education in related fields in feeling of physically or emotionally new or proposed systems. Users re‐ Ghana? exhausted with a sense of reduced Digitization is progressing steadily in quire steady and continuous training accomplishment and loss of per‐ Ghana. Several laudable initiatives on performing basic tasks with com‐ Qualified and Professional young sonal identity. have been initiated by the Govern‐ puters. Talent in the Ghanaian Job Market it ment of Ghana such as an E-services Photo: Liranz self is not a problem but developing Across my professional journey I platform (www.eservices.gov.gh), him/her self and the profession to have come to the realization that; which has since been integrated into the next level is where the problem the majority of junior or entry-level the www.epay.gov.gh platform to is. Some factors that can help in de‐ staff are no longer self-motivated in provide a one-stop shop for all cit‐ veloping the talent are education pursing their career growth. This izens. and mentorship/Leadership. syndrome denies the ICT industry of very promising talents as they The financial sector in Ghana in my On the educational front, there is switch career into other industries. own estimation is seeing the most little practical exposure to students My personal investigation revealed progress and adaptation of digital business models. This has been

What areas do you think need spe‐ lishment of the Cyber Security Au‐ all the Major ISPs across the world low hanging fruit for ICT investors. cial attention from public / govern‐ thority to oversee matters related to are either prospecting or in the pro‐ Most Industry Leaders are beginning ment side in order to support a sus‐ cybercrime and to improve security cess of setting a base in Ghana. Re‐ to appreciate the role of ICT in op‐ tainable growth of the ICT sector in in the digital services market. cently, a leading Internet Service timizing their business operations. Ghana? Provider in West Africa submarine Currently, I am leading a digital Education and training needs special fiber backbone interconnecting transformation drive for an Interna‐ Currently the Government of Ghana attention for a sustainable growth of Ghana and Portugal. They are cur‐ tional NGO who is seeking to lever‐ through the ICT for Accelerated De‐ the ICT sector in Ghana. Govern‐ rently building a state-of-the-art ageonICTtoolstooptimizetheirop‐ velopment Policy are implementing ments need to have a deliberate and Data Center in Ghana. erations of providing education to several measures to support sustain‐ targeted plan for Education and re‐ teachers in rural area, who specialize able growth of the ICT sector in training in the ICT sector.The Goal of Ghana has a vast potential in digitiz‐ in childhood education. Ghana.The government in May 2019 this plan is to whip up the interest of ing its economy, major sectors are announced the release of a new di‐ the citizens to appreciate the role of yet to be digitized making them a gital roadmap to update the policy technology in transforming their programme. In April of the same business operations as well as the year, Ghana announced the estab‐ economy.

Nicholas Bortey is a technology ex‐ You can contact Nicholas via Linked‐ Should there be an appreciation of pert who has de-monstrated leader‐ In: https://www.linkedin.com/in/ the interest in ICT; there will be a ship in the IT industry in Ghana and nicholas-bortey-72442a21/ stimulated demand for IT profession‐ the West Africa region. alsandaswellasITserviceproviders.

He has been honoured with multiple What are from your perspective the awards for his contribution to the in‐ factorsthatmakeGhanaacompetit‐ dustry both Ghana and overseas. His ive ICT location within the region? expertise in IT strategy and Business consultancy is one to reckon with a Ghana is and will always be a com‐ good track record in helping busi‐ petitive ICT location within the re‐ nesses in areas of Business Trans‐ gion because of its enhanced busi‐ formation, Digital Innovation, and ness climate.The lifeline of every ICT Technology consulting. He is the landscape is the availability of very CEO of Liranz Limited, An Industry reliable and stable Internet; Almost leader in IT Consultancy & Manage‐ Photo: Liranz ment services firm in Ghana.

44 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 45 Amalitech - A Social Business Empowering the Next Generation of Technology Leaders in Africa The world is constantly chan‐ AmaliTech, founded in 2019, ging – technological ad‐ is a social business that vancements and digital trans‐ provides employment path‐ FromTrainingto formation are playing a ways to young graduates in dominant role in the business sub-Saharan Africa. To ensure strategies of companies; a successful transition from Europe is facing an ageing university to office, AmaliTech Employmentin population with a declining provides necessary ICT/di‐ supply in digital skills. In gital training, tailored to‐ Africa, a young talented work‐ wards the needs of interna‐ force is emerging, eager to tional clients. ICTinAfrica work but facing limited job opportunities. This leads to How does that work? By Katrin Hecker, Marketing Manager at new, unprecedented chances for cross-continental collab‐ Amalitech, Germany oration – one that AmaliTech has decided to take.

Photo: Vodafone Internet Cafe (KNUST), Kumasi, Ghana. Credit: Kojo Kwarteng via unsplash.com WORKFORCE WORKFORCE

Amalitech training as AmaliTech strives for equal em‐ Amalitech service academy – from ployment opportunities. Eligible centre – from training recruitment to applicants are required to success‐ to employment training fully pass the rigorous selection process, including tests and inter‐ Successful graduates of the Amal‐ AmaliTech has perfected its recruit‐ views, before receiving an offer to iTech Training Academy are given ment process over time, identifying join the AmaliTech Training the opportunity to work at Amal‐ the most effective sourcing chan‐ Academy inTakoradi, Ghana for free iTech’s Service Centre in Takoradi, nels in Ghana – from social media ICT/digital training. Ghana. Employment at AmaliTech campaigns, WhatsApp broadcast‐ means working closely with interna‐ ings and radio to university visits Trainees are committed to a six- tional clients on projects that are ac‐ and webinars. The recruitment month training programme that is quired through AmaliTech Services, Photo: Amalitech activities are tailored to AmaliTech’s continuously adapted to client ex‐ a subsidiary of AmaliTech providing ating a sustainable business model target group: young graduates pectations in terms of skills and the link between European compan‐ that serves to create lasting value from the ICT field, who are inter‐ know-how. The programme allows ies and the Service Centre. Service across the country. ested in pursuing a career in the di‐ for trainees to establish founda‐ Centre tech experts are divided into gital space. tional digital skills within the first skill-based project teams leveraging Photo: Amalitech two months, followed by IT-related leading-edge technologies and plat‐ Amalitech projects – specialisations including Software forms for successful project imple‐ from client projects to Development & Engineering, Media mentations. sustainable social and Design and Machine Learning impact & Data Analytics. By offering cost-efficient and adapt‐ able solutions to clients, interna‐ AmaliTech is committed to support‐ To ensure flawless intercultural tional companies are realizing the ing the local community by encour‐ communication with future clients, potential of outsourcing digital pro‐ aging women, persons with disabil‐ trainees are provided with continu‐ jects to Ghana. The social aspect of ities, and children to join the tech ous soft skill training to further their AmaliTech sets the company apart space, as it will exponentially gain understanding of working on a pro‐ from other outsourcing companies – importance in the years to come. fessional global level. surplus, generated through client projects, is reinvested in the Amal‐ In collaboration with SOS Ghana, Hereby, a special focus is placed on iTech Training Academy to enable AmaliTech is implementing a pro‐ the successful recruitment of wo‐ free training programmes, and local gramme that teaches children of the men and persons with disabilities, community support – therefore cre‐ SOS Village schools, between the

agesof9and14,howtocode–Cod‐ Additionally, AmaliTech strives to ing for Kids. Trainers from the Amal‐ create opportunities for women to iTech Training Academy hereby train easily join the training programme SOS teachers to successfully transfer and continue their employment relevant digital knowledge and mo‐ pathway at AmaliTech. Therefore, the tivate children to grow passionate establishment of female accommod‐ about technology. By bringing tech‐ ation opportunities and a childcare nology closer to young children, facility is planned. AmaliTech sees AmaliTech hopes to contribute to this as a first step towards creating a developing mindsets that are aware diverse work environment, where of the relevance and importance of women feel welcomed and encour‐ digital skills. agedtopursueacareerinthefieldof ICT. AmaliTech is committed to creating an inclusive environment by break‐ ing down barriers that are hindering persons with disabilities to join, be trained, and work at AmaliTech. This starts with providing an accessible website that makes it easy for per‐ sons with disabilities to navigate through the pages and find relevant

information, continuing with profes‐ Photo: Amalitech sionally trained recruiters and adap‐ ted interview processes. By planning Driving social impact is a top priority the provision of assistive technolo‐ for AmaliTech as it not only supports gies and appropriate housing oppor‐ the local community but encourages tunities for persons with disabilities, disadvantaged groups to join the AmaliTech hopes to further establish Training Academy and continue an inclusive environment and create their employment pathway in the equal opportunities for all. ICT sector.

Creating opportunities for European businesses and ICT talent in Africa

The business model of AmaliTech is set out to deliver the much-needed digital skills to companies in Europe TheAZUBI while simultaneously providing the Photos by AZUBI Africa talented youth in Ghana with oppor‐ AfricaProgram tunities to successfully work on an in‐ ternational level and connect to the global digital village. Professional training and accompa‐ Engineering and CloudTechnologies nying public education is an import‐ for young IT professionals. The com‐ AmaliTech can be seen as a link ant pillar to meet the market needs bination of training and providing between Europe and Africa, provid‐ About the author: As Marketing for technical skills and the number of real job opportunities makes the ing all the necessary requisites that Manager, Katrin has been establish‐ available talent. Private initiatives program so attractive for young tal‐ make it easy for companies to ex‐ ing and managing the brands of can help to provide professional ents and for employers.The program pand their business to Ghana – pre‐ AmaliTech since 2020. She holds a education and training programs. is herewith building on a close col‐ qualified talent and high-quality di‐ master’s degree in business psy‐ laboration of its partner companies gital services brought to you by the chology, with extensive knowledge The Azubi Africa program of the Ger‐ getINNOtized and AmaliTech. next generation of technology lead‐ in marketing and advertising & me‐ man-Ghanan company getINNOt‐ ers in Africa.>> www.amalitech.org dia psychology. In her current role, ized is one of those initiatives. It Katrin is developing strategies and serves as a conduit between aca‐ growing the brands of AmaliTech demia and the job market and com‐ through promotional activities – bines upskilling young talents, mak‐ creating international awareness ing them industry-ready, and for the great potential Africa has to providing a rich talent pool for cor‐ offer in the digital sector. porate bodies to employ high per‐ formance candidates for real in‐ dustry impact.

The program is a career kick-starter in the field of Data Science, Software

52 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 53 Photo by lapping, Kwame Nkrumah Memorial Park, Source: Pixabay WORKFORCE

The program works in 2. Certification with and industry three steps: recognized examination (e.g. Mi‐ crosoft certification and Amazon 1. Training to acquire skills that Web Services (AWS) re/Start), to up‐ are in high demand, offering ca‐ grade applicants resumes and an reer-specific development and a immediate workplace recognition. holistic transformational learning as well as a solution-focused training. 3. Job offers - because of the ac‐ Photo by Tobias Nii Kwatei Quartey quired skills participants benefit Ghana Drone Picture, Source: from an increased earning potential unsplash.com and the program also connects to Photos by AZUBI Africa possible employers and enables in‐ dustry networking.

The program applies agile learning strategies and thus helps trainees to Photo by Billal Omarr, Accra Central Mosque, Source: achieve proficiency in dynamic unsplash.com work situations and holistic person‐ alities with organizational skills and domain expertise. For more info ra‐ tion and to get in touch with the program participants please visit www.azubiafrica.org

PhotobyLindzMarshMole, National Park, Ghana, Source: unsplash.com

Photo by LifeOfDapo, Cape Coast Castle, Ghana, Source: Pixabay

Photo by Julianna Corbett, Mole National Park, Ghana, Source: unsplash.com The company's vision is to shape a new generation of uniquely DigitalMediain Leti Arts is a digital media com‐ African content by creating enga‐ pany that has deployed interact‐ ging comics and games – such as ive content including video The True Ananse and Africa’s Le‐ games, comics, print, and online gends – that pay homage to the Ghana-LetiArts media for advocacy projects continent’s greatest legends. across Africa in fields of Health (Malaria, HIV, disability - Cerebral Their portfolio borrows from By EyramTawia, Co-founder and CEO Palsy, etc), Civic rights (Elec‐ fables told by the Zulu, Massai, Studio of Leti Arts and Christian Elongué tions), Environment and Sanita‐ Ashanti, and more to craft new tion, Finance, African heritage, tales appealing to a modern Video Game Scientist and Journalist etc. audience.

Photo by Marcus Spiske on Unsplash, Trio illustration by LetiArts DIGITAL STUDIO DIGITAL STUDIO

Using exciting, interactive, mobile- globally including Jhpiego, UNDP, Activities, and other technical re‐ by the client, a team of game design‐ driven mediums, Leti Arts’ digital MTN, and many more building seri‐ quirements. Once Leti Arts receive ers, programmers, and testing pro‐ contents reignite the imaginations of ous games that address Malaria, HIV, that information, our developers fessionals assemble to develop the children and adults alike. All digital Civic Engagement and the likes. proceed by developing draft con‐ game concept. We essentially review content can be accessed through the cepts Arts, character backgrounds, and refine the core gameplay UI/UX, Afrocomix app: a keystone in Leti Services include: game develop‐ and draft Artwork. The client would the characters, scene artwork, and Arts’ vision to revolutionize the way ment, comics, illustration, graphic have to review and approve the graphics based on approved require‐ mobile content is shared and con‐ design, 3D design, short animation game mechanics, settings, techno‐ ments. sumed in Africa. Distributed via An‐ logy, and interactions before we droid, ComiXology, Amazon’s digital Development process move into effective production. Testing: Within the development comic subsidiary, Afrocomix users process, several ideas arise with the can purchase, download, read, watch Bringing the game app develop‐ Game Development: Once we have technical variations. So we adopt and enjoy new African comics, anim‐ ment concept into real life is quite a a game design document approved highly flexible architectural solutions ation, books, wallpapers, and games challenging task. Leti Arts generally for years to come. observes 3 major stages Pre-produc‐ tion, Production, and Post-produc‐ Picture: Eyram Tawia, LetiArts Leti Arts made educational games tion which go from planning, design‐ and apps geared towards effecting ing, testing, deploying, and behavior change as part of educa‐ marketing of the game app on the tional purposes and advocacy cam‐ targeted app store. paigns e.g. showing good measures to prevent malaria, cholera, ebola, Concept Development:The game and the likes. In such campaigns, idea is the first step of the develop‐ analytics is key. Tracking user de‐ mentprocesswherewedrawoutthe cisions and measuring if all measures essential points of the game. This and policies are working perfectly as idea could be inspired by Leti Arts or planned. This data is a great tool for aclientonconsultingprojects.Inthis organizations to make key decisions case, the client provides details on especially on how effective initiat‐ the targeted audience, storyline, ives are thus Leti Arts has embarked background material for character on gamification partnerships with and game development, scenery companies, educational institutions, design and artwork, the targeted be‐ and NGOs in Ghana, Kenya, and havior change, desired GameTasks &

design. If the game controls are non- intuitive and certain tasks are hard to solve, then the players would behave differently. From our experience, most of the game issues can be solved easily at this prototyping stage.

Deployment: Before releasing the Photo byYoussef Bouhsini game, the unfinished game is ex‐ on Unsplash posed to a certain range of potential players. By collecting feedback from the players, the efficiency of the game can be measured. Once the game has been internally tested by a Then, the videogame culture in Africa team of qualified testers, we deploy was embryonic as many still had neg‐ the updated version on all agreed ative perceptions of the game as an channels for public beta testing. We anti-social and educational practice fix critical bugs reported and provide that promotes violence, laziness and marketing consultancy. reserved only for kids or ‘immature’ based on the modular approach. adults. Due to this mindset, game de‐ After getting assured about the velopment is not seen as a career path mechanics after the tests, we create Local IT Development let alone make a living out of. a playable prototype for Alpha test‐ and Designer Talent Illustration: From production diary at LetiArts ing on the targeted platform (usu‐ This perception is gradually changing ally Android). Founded in 2009 by the Ghanaian as Leti Arts’efforts over the past years Eyram Tawia and the Kenyan Wesley are changing the narrative. The This prototype includes the import‐ Kirinya, Leti Arts was one of the first founders are self-taught game de‐ In most West African universities, ant mechanics as well as resembles gaming studios from Sub-Saharan velopers since there are no formal the curriculum is essentially focused the significant parts of the game. Africa.Notonlydidtheystartagame training schools on game develop‐ on computer and ICT studies, with Though creating a prototype would company in Africa but a whole new ment in Ghana and the sub-region little or no emphasis on game stud‐ Illustration: From produc‐ thus the autodidacts' founders had to ies; hence the economic and cul‐ tion diary at LetiArts consume considerable time, we industry. Thus, having to face all the find it essential as it would determ‐ challenges of Culture, Human Re‐ learn themselves through online tural power of the video game in‐ ine the mistakes of the game sources, Infrastructure, and Funding. video, trial, and practices. dustry remains untapped. To inspire

more African youth, investors, and video games through its foundation About the authors: Africa with Leti Arts. decision-makers to invest in the that promotes Arts (STEAM) as a rel‐ Eyram Tawia is the co- Eyram believes pre‐ Video Game industry, Eyram Tawia evant field needed within the gam‐ founder and CEO of Leti serving cultural diversity published his biography as a book ing industry; Arts. As a game de‐ through gaming and en‐ ‘Uncompromising Passion: The veloper, Eyram believes tertainment is very im‐ Humble Beginnings of an African … developing the capacities of the that Africa can make a sa‐ portant and aims to Video Games Industry’documenting current and next generation of game lient contribution to the prove this by creating his inspiring journey within the professionals through teaching – an ht yAel lt nUnsplash on Eletu Adeolu by Photo world of game develop‐ world-class games and Ghanaian tech space and African online course on game development ment and preserve cul‐ comics using African tal‐ game development space. with BlueCrest University in Ghana – ture through this. He has ent. Email: eyram@le‐ and pioneered developing tiarts.com Since 2012, Leti Arts has also the gaming industry in provided over 350 internships and … organizing several learning and created 10 full-time jobs across networking events within the tech Ghana and Kenya and more oppor‐ and game industry in Ghana and tunities on a contract basis – an in‐ beyond to share its acquired know‐ dicator of the economic potential ledge, ideas, and experiences. Christian Elongué is a bile and video games in and future viability of the African video game scientist and Africa. Since 2017, he col‐ gaming industry. These internships The next move of the company is on journalist concerned with laborates with Leti Arts, happen through formal partnerships entering the markets in Nigeria, the reporting and discus‐ analyzing and docu‐ with both local and global universit‐ Uganda, Rwanda, and South Africa sion of video games in menting their progress ies. to scale up its new products and ser‐ Africa. In academia, he within the African video vices. has published several art‐ game space. Email: hello‐ Considering the insufficient profes‐ icles that significantly in‐ @christianelongue.com sional game developers and de‐ creased global awareness signer talent, Leti Arts has been of the unexploited eco‐ committed to: nomic, educational and cultural potential of mo‐ … creating awareness on the educa‐ tional and economic potential of

62 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 63 As the pandemic continues to cluded and governments. CNP rear its head, albeit we may see payments have provided respite an assuaging of its impact, many and a channel for efficient finan‐ wouldagreethatithasunraveled cial mobility that enables socio- a new digital paradigm. Digital‐ economic transactions to thrive. isation across the world has been spotlighted in the face of the Over the last decade, the African pandemic, and it is facing signi‐ fintech space has developed into ficant changes spanning differ‐ a fast-paced innovation terrain, ent socio-economic sectors. The with Kenya, Nigeria, Rwanda, fintech ecosystem has emerged Ghana, and South Africa leading ALandscapeontherise: as one of the silver-lining benefi‐ the way. ciaries, while other business eco‐ systems have suffered major eco‐ The Ghanaian fintech ecosystem nomic casualties. has grown significantly in recent TrackingGhana’s years and is now one of the most Withourlives,jobs,andeveryday vibrant in the Sub-Saharan re‐ routines transitioning to the di‐ gion. The ecosystem covers a gitalspace,wehaveallwitnessed wide range of sectors, including DFS-Readinessas the difference Fintech solutions business, agriculture, health, anchoring a near-cashless eco‐ banking, and insurance, with nomy can make.They help estab‐ companies primarily providing lish new platforms serving di‐ transactions enablement ser‐ theworldadvances verse communities’ needs and vices, products and platforms bridging disparities in delivering that cut across a myriad of financial services to households people’s needs such as banking, and businesses. A rapid growth e-commerce, securities, lending, itsdigitalshift in cash-not-present (CNP) pay‐ investment, payments, etc. . mentshasheraldednewhopefor By Derrydean Dadzie, Fintech Expert, Digital Transformation businesses, the financially ex‐ Consultant and Policy Advisor.

Photo: PDPics via pixabay.com, edited FINTECH GHANA FINTECH GHANA

For example, through the Min‐ growth, a robust economy, and tems and lay the groundwork ment activities and initiatives novation.The work of the BoG istry of Finance and other key a flourishing fintech market. It is for increasing the pace of di‐ by key public and private sec‐ not only supports society but stakeholders, the Government expected that the DFS policy gitalisation. The final Phase tor stakeholders. also helps to increase public launched three policy docu‐ will embolden businesses and proposes longer-term steps to interest in the banking system ments in May of 2020 to fortify the Government to achieve maintain traction towards Bank of Ghana (BoG), which and the domestic financial and properly project its FI and greater transparency, ecosys‐ greater payment digitisation regulates the banking sector, sector, which includes Fintech. DFS incursions. These policy ini‐ tem efficiency and meaningfully in Ghana. has done a yeoman’s job as tiatives included the National contribute to Ghana’s economic the main institution respons‐ One of the Bank’s strategic dir‐ Financial Inclusion and Devel‐ competitiveness globally. Its im‐ As part of the Roadmap re‐ ible for supervising financial ections is to create a Fintech- opment Strategy (NFIDS), The plementation is expected to res‐ commendations, a Digital Pay‐ market participants, develop‐ friendly regulatory and super‐ Digital Financial Services (DFS) ult in digitised and formalised ments Coordination Unit has ing and enforcing monetary visory climate while also en‐ Policy and the Ghana Cashlite payment flows and stabilised been established to coordin‐ policy, ensuring price stability, courages Financial Systems In‐ Roadmap (GCR). Developed by and expanded Fintech sector, ate and harmonise digital pay‐ and promoting financial in‐ novation (FSI). The Central the Ministry of Finance in part‐ while ensuring that monetary nership with the World Bank, policies are practical and effi‐ the NFIDS seeks to raise finan‐ cient. Picture: A drone footage of Accra central, Ghana, Copyright: Amanor kwaku, https:// cial inclusion from 58% to 85% commons.wikimedia.org/wiki/File:A_drone_footage_of_Accra_central,_Ghana.jpg by 2023. The NFIDS targets the The Ghana Cashlite Roadmap expansion of access to financial was also developed in collabor‐ services for the country’s most ation with the United Nations’ marginalised communities, rural BetterThan Cash Alliance (BTCA) regions, and minorities. to bring to the fore key activities and projects with high impact Additionally, the DFS Policy, de‐ potential that would propel veloped in collaboration with Ghana towards achieving a CGAP, seeks to create an effi‐ highly-digitised payments eco‐ cient and robust DFS ecosystem. nomy.This program is organised Through the DFS policy, the into three phases, each covering Government intends to build on two years. existing technological gains to create a resilient, inclusive and The first two phases are inten‐ innovative digital environment ded to promote the advance‐ that would lead to social ment of digital payment sys‐

Bank’s proactiveness and re‐ providers as part of more com‐ BOG to act as payment service improving and promoting the one of Africa’s leading Fintech sponsiveness to trends have prehensive steps to operational‐ providers in Ghana, up from Fintech ecosystem and the hubs and promising land‐ made Ghana one of the most ise the Payment Systems and one a year earlier. broader financial sector. With scapes for investors and eco‐ attractive Fintech hubs in sub- Services Act, 2019 (Act 987) and an ever-increasing number of system players. Saharan Africa, outpacing Ni‐ simplify compliance by ecosys‐ As several new businesses and FinTechs, highly qualified in‐ geria, Kenya, Rwanda and many tem players. The Bank’s piqued foreign players enter the dustry experts, and constant other African countries in the interest in fintech space is fintech industry, Ghana’s activ‐ regulatory developments, race to advance financial inclu‐ primarily due to the advent of ities in 2021 would focus on Ghana would continue to be sion and digitise financial ser‐ new payment streams and vices. Fintech companies across the country and the world. The In 2020, the Bank of Ghana re‐ Central Bank also created a new About the author:Derrydean formation journeys. Derry‐ logy innovation is the optimal vised its licensing application fintech and innovation office Dadzie is an accomplished dean is the former Chief Exec‐ pathway to Africa’s transform‐ standards for payment service (FIO) to assist in the manage‐ technology entrepreneur with utive Officer of the Ghana ation. He is a proponent of the ment and operationalisation of a keen inclination for creating Chamber of Technology, idea that Africa can experi‐ the Bank’s cash-lite, e-payments, smarter and enriching life ex‐ where he worked with key ence true independence and digitisation and financial innov‐ periences for people and soci‐ stakeholders to create a very economic progress if business ation agenda. ety. After completing Ashesi viable and robust technology and technology innovation University with a Computer ecosystem in Ghana. He has become the core of our eco‐ Around April 2020, the Bank of Science Degree, Derry co-star‐ currently founded and runs nomic and empowerment Ghana, in furtherance of efforts ted DreamOval Limited in Heritors Labs LLC, a digital conversations. to deepen financial inclusion 2007. Over the years as the platforms development and and per the Payment Systems company’s CEO, Derry led innovation services hub as and Services Act, 2019 (Act 987), DreamOval’s growth and well as playing key roles in started issuing Payment System transformation, including ex‐ Ghana's Digital Transforma‐ Provider (PSP) licenses to play‐ panding its footprints across tion and Policy Development ers involved in providing pay‐ multiple countries. Derry left across Government and busi‐ ment services within the fintech DreamOval in 2018 after lead‐ nesses as a consultant. ecosystem. By 31st March 2021, ing it for 11 years to explore twenty-six fintech firms re‐ his creative predilections and Derrydean is passionate about ceived regulatory approval from new curiosities, including Innovation, Fintech, Social helping businesses and gov‐ Design, and People Develop‐ Picture: Cedi House one of the popular gargantuan edifices towering the streets of Accra. It is well known because it houses the Ghana Stock Exchange, Agricultural Development Bank ernments in their digital trans‐ ment. He believes that techno‐ and is right in front of the British Council. Copyright: Dieu-Donné Gameli via Wikipedia, ht‐ tps://commons.wikimedia.org/wiki/File:The_Cedi_House.JPG

68 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 69 DreamOval is one of Ghana’s of Ghana. The movement of trusted by over 16 banks to premier multinational fintech money was restricted by the provide various types of ag‐ company with one branch in various bottlenecks, with in‐ gregation services. In 2020, Cote d’Ivoire and an active adequate financial technology Billbox processed about USD 1 presence in Zimbabwe. In its being a leader. As a leading billion, transactions. 14 years of establishment, the payment solutions provider in company has had one mis‐ Ghana, DreamOval identified Billbox Remit sion, to develop Africa’s the need to simplify the solu‐ middle class by providing a tion for both the banked and Billbox Remit is a scalable and convenient payment experi‐ unbanked and launched a mo‐ robust turnkey solution avail‐ BusinessCase-FinTechGhana ence, One Transaction at a bile money app that made able to businesses in the fin‐ time. DreamOval is actively sending and receiving money ancial sector that want to achieving by delivering world- simple, secure, and safe. provide remittance services, class enterprise software, scal‐ terminating to mobile money Fintech able and robust transaction DreamOval provides the fol‐ wallets or bank accounts. This switching platform, real-time lowing products to its English B2B2C solution is ready to bill collection, and payment and French-speaking markets. plug in to banks, non-banking management platform, Bill‐ financial institutions, mobile Multinational- box, for billers or merchants. Billbox money telcos, and Digital Fin‐ ancial Services. Prior to the introduction of Billbox is an aggregation plat‐ mobile money in Ghana in the form that encompasses Biller DreamOval year 2009, over 70% of the Aggregation, Payment and population remained un‐ Transfer Aggregation, and Re‐ By Claud Kweku Hutchful, Chief Executive Officer banked according to the Bank mittance Aggregation. It is and Co-Founder at DreamOval

Photo: DreamOval Ghana BUSINESS CASE BUSINESS CASE

SmartGrid The DreamOval Our objectives are to: Facilitate technological research Foundation that inspire young minds and con‐ The SmartGrid Digital-OS is a foun- Improve the quality of education tribute to the positive advance‐ dation for best-in-class omnichan‐ The DreamOval Foundation was in Ghana. ment of the nation. nel digital financial solutions. set up in 2013 with the aim of us‐ ing knowledge to create a better Initiate and manage training pro‐ Our vision is to use Knowledge to With SmartGrid, banks can ensure society in Ghana. Our aim is to grammes to equip the youth, en‐ createaBetterSociety.Wedefinea that their financial products are bridge the knowledge gap trepreneurs and business profes‐ Better Society as one that is readily available to customers through the creation, sharing and sionals with the knowledge they Healthy, Efficient, Productive, across multiple channels while utilization of knowledge with Edu‐ require for personal & professional Profitable and Fulfilled. maintaining a connected view cation and Technology being our development. Banks and Financial Institutions key focus areas. The Foundation use our technology product lines also manages all corporate social powered by SmartGrid to bridge responsibility initiatives by the gap between customers and DreamOval Ltd. About the author: Claud is a pas‐ contributing to pioneering and financial products. sionate believer in technology de‐ transformative work in the FinTech Our mission is to help Ghanaians veloped by Africans, for Africans, and mobile services industry live a more fulfilled life by facilitat‐ and to solve African problems. across the continent. ing the creation, sharing and utiliz‐ With a Computer Science degree ation of knowledge. from Ashesi University College and a decade working in the FinTech, e-Business, mobile Agric, and mo‐ bile applications industry, Claud has developed a deep and native understanding of the technology landscape in Ghana and across various African Markets. Claud leverages this unique skill set, ex‐ perience, and exposure to guide and support the team at DreamOval in generating and ex‐ ecuting the brilliant ideas that are

Picture: DreamOval Ghana

76 Digital Skills Accelerator Africa e.V. (DSAA) 84 Heritors Labs Limited ORGANIZATIONS & 77 Invest For Jobs 84 Institute of ICT Professionals Ghana (IIPGH) 78 GIZ 85 LetiArts CONTACTS 79 Abelway Technologies 85 Liranz Limited 79 ACT ICT Ghana ltd. 86 Nandimobile Limited 80 Amalitech 86 ProQuest Consulting & Software Ghana 80 Africa Software Solutions Ltd 87 Ramsys Infotech Solutions Limited 81 Busy Internet 87 ShrinQ (GH) Limited 81 DreamOval 88 TalentBox 82 Edel Technology Consulting 88 Teledata ICT 82 Fncee Consult 89 Other ICT & BPO companies in Ghana 83 getINNOtized 83 Hospital Engineering GmbH

Digital Skills Accelerator Africa e. V. Invest for Jobs - Special Initiative on Training and Job Creation Maastrichter Str. 38A, 50672 Cologne, Germany For general requests: [email protected] Phone: +49 221 500 545 27 For country-specific requests: [email protected] Website: www.dsaa.eu Website: www.invest-for-jobs.com/en

Digital Skills Accelerator Africa e. V. Training and Education - DSAA to perform in their future jobs. About the Special conditions in the following vocational schools, chambers of (DSAA) is an independent organ‐ supports the promotion of train‐ Trainees who have successfully Initiative on Training African partner countries: Côte commerce, associations and civil isation supported by the Special ing and further education in the completed training are given the and Job Creation d’Ivoire, Egypt (in preparation), society. Initiative onTraining and Job Cre‐ fields of IT, digital and customer opportunity to be employed by Ethiopia, Ghana, Morocco, ation of the German Federal Min‐ experience management in international DSAA partner com‐ Under the Invest for Jobs brand, Rwanda, Senegal and Tunisia. For The two largest organisations istry for Economic Cooperation Africa. panies. This approach will con‐ the German Federal Ministry for more information please visit: implementing Invest for Jobs are and Development (BMZ). It is an tribute to the future develop‐ Economic Cooperation and www.invest-for-jobs.com/en/ Deutsche Gesellschaft für association of digital leaders, Facilitating Employment - ment of the digital industry in Development (BMZ) has put internationale Zusammenarbeit with pilot projects in Ghana and DSAA creates potential oppor‐ African countries. together a package of measures Our Partners - Com‐ (GIZ) and KfW Development Bank Morocco. Founding members are tunities for employment in part‐ to support German, European bined expertise in inter‐ (KfW). AmaliTech, getINNOtized and ner companies. DSAA e.V. also focuses on the and African companies in national development Majorel. economic empowerment of wo‐ investment activities that have a cooperation. Other important partners are the Digital Development -DSAA men as well as the inclusion of high impact on employment in development organisation sequa, DSAA aims to promote the po‐ enables trained professionals in persons with disabilities and Africa. In order to create sustainable the German Academic Exchange tential of the growing Impact the IT and customer experience their equal participation in the la‐ jobs, apprenticeships and good Service (DAAD), Engagement Sourcing industry in order to management service sector to bour market. Member compan‐ The Special Initiative on Training working conditions, we bring Global and the Physikalisch- drive employment in Africa and contribute to the long-term de‐ ies aim to create a diverse and in‐ andJobCreation–theofficialtitle together the private sector, Technische Bundesanstalt (PTB). create sustainable value across velopment of the digital in‐ clusive environment, with the – offers comprehensive advice, academia and public the continent. dustry. ambition to work towards a contacts and financial support to administration. shared vision as well as integrat‐ overcome investment barriers. The association strengthens The training and educational ing different perspectives for The Special Initiative on Training bonds and promotes collabora‐ programmes offer both general progressive growth. The objective is to create good and Job Creation works together tion between international part‐ and specialised content that can jobs and training opportunities with companies and investors as ner companies, creating a web of easily be adapted towards com‐ and to improve working well as with universities and local support, knowledge, and pany specific IT needs. By includ‐ best practices: ing a substantial practical train‐ ing component, young professionals are fully prepared

Abelway Technologies Limited Elike Banibensu, Founder and Senior Partner Phone: +233 205228487 Together with our partners in na‐ and disadvantaged individuals Email: [email protected] tional governments worldwide with advisory services, financial Website: www.abelwaytech.com and cooperation partners from instruments, and short-term and the worlds of business, research long-term training. Abelway Technologies is a fully ment Management on a large several campaigns of insurance As a service provider in the field and civil society, we work flexibly stacked BPO company with ser‐ scale including archiving and companies, NGOs, etc. of international cooperation for to deliver effective solutions that In the area of good governance, vices that cover many industries Software Development with our sustainable development and in‐ offer people better prospects and GIZ supports Ghana’s Govern‐ such as government, insurance, built-to-suit Business Process We have for the past 4 years de‐ manufacturing, non-govern‐ Automation engine (Paperless‐ livered services in the Corporate ternational education work, we sustainably improve their living ment and municipalities in gener‐ mental institutions, as well as sup‐ Point®), Procurement Manage‐ Trustee industry, performing pay‐ are dedicated to shaping a future conditions. ating more revenue. The com‐ port to other institutions in the ment Applications, Request/Ap‐ ment validation, allocations, and worth living around the world. pany is also providing advice on BPOs industry. proval workflow systems; we have ticketing. Included in our services We have over 50 years of experi‐ GIZ in Ghana transparent use of revenue to deployed a world-class Call Cen‐ is Data Analysis which has gone AbelwayTech started operations ter Software (abelwayDial) and beyond the shores of Africa. ence in a wide variety of areas, in‐ support political objectives, par‐ in Ghana in 2014 with Web-Based NorviGateways also used for extra cluding economic development Ghana has been a partner coun‐ ticularly to support disadvant‐ Data Entry Software and Data quick and cheap Call Centers star‐ AbelwayTech is your go-to IT-en‐ and employment promotion, en‐ try for German development co‐ aged population groups and pro‐ Entry services. Through organic tups. Our fully furnished Call Cen‐ abled services BPO partner in growth, we moved into Docu‐ ter facility also continues to serve Africa. Talk to us! ergy and the environment, and operation for more than 30 years. mote local economies. Moreover, peace and security. The Deutsche Gesellschaft für In‐ audit offices, civil society and cit‐ ternationale Zusammenarbeit izens are to be supported in de‐ The diverse expertise of our fed‐ (GIZ) GmbH opened its office in manding accountability from the eral enterprise is in demand the capital, Accra, in 1983. Government in order to prevent around the globe – from the Ger‐ corruption. ACT ICT Ghana ltd. man Government, European GIZ is promoting inclusive, job- Roy Chay, Chief Executive Officer Union institutions, the United Na‐ creating growth in Ghana to en‐ TheregisteredofficesofGIZarein Phone: +233 302 764 657 Email: [email protected] tions, the private sector, and gov‐ hance employment prospects. Bonn and Eschborn. In 2019, we Website: www.act-ict.com ernments of other countries. We Training and income-generating generated a business volume of work with businesses, civil society opportunities are therefore to be around EUR 3.1 billion. Our actors and research institutions, improved for low-income house‐ 22,199 employees, almost 70 per ACT ICT Ghana ltd. is a Telecom This includes also providing qual‐ In Ghana, we are present in both and ICT company specialized and ity After-Sales Services and Sup‐ the private and public sectors not‐ fostering successful interaction holds, disadvantaged groups, re‐ cent of whom are national staff, dedicated to providing the finest port, Spare Parts and Local War‐ ably mining, oil and gas, manufac‐ between development policy turnees and individuals intending work in around 120 countries.* Engineering and Turnkey solu‐ ranty for the biggest names in the turing, and energy and many and other policy fields and areas to migrate.The aim is also to pro‐ tions and services. Industry: Motorola, Cisco, Avigi‐ more.We pride ourselves in being lon, Hikvision, Rad, Avaya, Axis, one of the leading systems Integ‐ of activity. Our main commission‐ mote the private sector and digit‐ More information is available on Our objective is clear and simple: MST etc. ration Firm in theWest African sub ing party is the German Federal alisation, in particular. our website at:www.giz.de to support each and every one of region. With an operational office Ministry for Economic Coopera‐ our customers, IT engineers and Our scope of activities comprises in Accra (Ghana), we have begun tion and Development (BMZ). GIZ aims to achieve this by sup‐ procurement professionals, with of IP Networks (CISCO, AVAYA...) moving into French-speaking the best breed of products and Two Way Radios (Motorola, ACTI- West Africa this year with an office porting businesses, tech start-ups *Personnel figures as at 31st of December solutions ensuring them the best TALK…), CCTV Cameras (Avigilon, in Burkina Faso. 2019 Value for Money. Axis, Hikvision…) GPS Tracking, Satellite Communications, UAV, and many others.

Amlitech Busy Internet Katrin Hecker, Marketing Manager Phone: +233 302 258 800 Phone: +49 174 5153 257 Email: [email protected] Email: [email protected] Website: www.busy.com.gh Website: www.amalitech.org

AmaliTech is a social business em‐ regions of great need. Sub‐ as a platform to be self-employed Busy Internet, operating under Following the surge in pioneering to provide Ghanaians with altern‐ powering the next generation of sequently, Graduate Trainees are as we also encourage entrepren‐ the brand name“Busy”is an inter‐ Ghanaians looking to launch their ative solutions. Busy currently technology leaders in sub-Saha‐ empowered to apply their ac‐ eurship, or they can receive an net service provider with 20 years innovative business ideas, Busy offers internet connectivity via 4G ran Africa that reinvests its surplus quired skills in the local and inter‐ employment offer at one of Amal‐ of providing Ghanaians with inter‐ adapted its operations to provide LTE, Satellite, Fiber and Radio and in further training, network national job market. iTech’s local service centres, sup‐ net connectivity. From its humble support in the form of a shared is a key player in providing busi‐ growth, and local community porting international clients with beginnings as an internet café in workspace resulting in the launch ness solutions to SMEs, Corporate support on the ground. We offer After successful completion of the the implementation of IT/digital Accra providing affordable, fast of many businesses during the and Government institutions an employment pathway into the training programme at one of our projects. AmaliTech’s vision is to and reliable time-based con‐ first decade of the 21st century. across the country. digital sector, accompanying training academies, AmaliTech promote inclusion and diversity in nectivity to Ghanaians, the com‐ young talent from training to em‐ offers three employment path‐ the tech ecosystem. We, therefore, pany expanded its operations to The increasing demand for inter‐ ployment. As a global talent accel‐ ways – Graduates have an option do not discriminate on the basis include business support services net connectivity in Ghana offered erator, AmaliTech provides free IT to seek gainful employment on of gender, race, religion, or disabil‐ such as photocopying, printing Busy the opportunity to diversify training courses to skilled youth in their own, they can use AmaliTech ity. and creative designing among its operations and launch both others. fixed and mobile internet services

Africa Software Solutions Ltd Dela Attikesse, Cofounder/Managing Director DreamOval Phone: +233 54 851 3161 Charles Kollo, SVP,Sales and Marketing Email: [email protected] Email: [email protected] Website: www.africasoftwaresolutions.com Website: www.dreamoval.com

Africa Software Solutions Ltd. ( At ASSL, we believe in creating meetings at each stage. We also DreamOval is a financial and tech‐ nels -Visa/Mastercard, mobile merchant deposits. We enable ASSL ) is a software development tailor-made solutions. This means remain on hand to walk our cli‐ nology company active in four money, and offline collection customers to define their financial and consulting firm with a focus finding out exactly what each cli‐ ents through the transition pro‐ African countries with strong pro‐ points including POS. Our system journey based on the channels or on developing web, mobile, and ent requires and making sure we cess as they get used to their new jects of expansion. simplifies how Financial Institu‐ services they are most comfort‐ cross-platform custom applica‐ meet those needs. solutions. tions acquire merchants, aggreg‐ able with. tions. These applications are de‐ We are enhancing the digital fin‐ ate payment providers, and re‐ signed to streamline workflows, We hold a series of discovery ASSL's recent partnership with ancial infrastructure for banks and ceive remittances from Money DreamOval helps banks to facilit‐ optimize processes, and improve meetings with prospective clients Claris International Inc (an Apple financial institutions to grow and Transfer Organisations. ate the digitization of traditional business operations. ASSL is foun‐ to understand their vision and subsidiary that specializes digital develop their customer base in banking activities, leading to bet‐ ded by experts with experience in thencreateaScopeofWorkbased transformation and workflow in‐ Africa. Our collection system, Bill‐ Annually, Billbox processes over ter access to services for custom‐ the deployment of robust soft‐ on our findings. Once an agree‐ novation) makes them an attract‐ box, brings flexibility and value to USD 1 Billion worth of transac‐ ers and management. DreamOval ware solutions for organizations ment is reached and a project ive choice for organizations in merchants and their customers. tions. We are enhancing the sys‐ has a branch in Cote d’Ivoire, con‐ of all sizes across multiple indus‐ starts, the client is assigned an ac‐ Africa that are looking to establish Billbox works as a payment hub tems of more than sixteen com‐ tinuing an African expansion, and tries. count manager who provides reg‐ themselves as industry-leaders. that can collect payments for mercial banks across Africa supporting Ghana’s digital trans‐ ular updates and facilitates review goods and services from all chan‐ leading to higher customer and formation.

Edel Technology Consulting getINNOtized GmbH Ethel Cofie, CEO Augustine Kangni, Head of Markets Edel Phone: Phone: +233 200 736 512 Phone: +49 176 30142861 Technology Email: [email protected] Email: [email protected] Consult Website: www.edelitconsult.com Website: www.getinnotized.com

EDEL Technology is an Accra- we deliver the right results for diverse experience in technology getINNOtized has the mission to ployment program AZUBI AFRICA getINNOtized actively involves cli‐ based IT consultancy firm. The them. The company’s reputation solutions delivery across the con‐ give access to the largest un‐ in partnership with leading online ents during the AZUBI AFRICA company delivers software and is built upon solving complex tinent with projects delivered in tapped pool of IT experts in Pan- service providers such as Mi‐ training programs. By this means mobile development, consulting, business problems to provide reli‐ Ghana, Sierra Leone, Nigeria, and Africa. crosoft and AmazonWeb Services, the impact driven company is and training services. able and scalable business solu‐ the UK. complemented by African partner solving societal challenges in two tions. The capacity building company is universities. different worlds: Fighting brain We are passionate about solving This we achieve through a com‐ Our clients include The World upskilling Africa’s most promising drain by creating attractive jobs our clients’ problems, and we bination of modern project man‐ Bank, African Women Develop‐ IT talents to digital experts to con‐ Theprogramtargetsthetop3%of for high potentials in Pan-Africa bring a fierce focus so we get the agement techniques, standard ment Fund, Dalex Finance, Uni‐ nect them with African and global graduates in STEM-subjects from while overcoming the shortage of job done right every time. By shar‐ software engineering and indus‐ lever, among others. companies in need of IT profes‐ University. As part of the program, digital skills in companies ing our knowledge and under‐ trial strength architectures sionals. To develop the most tal‐ getINNOtized offers career paths standing our clients’ businesses, The EDEL Technologies team has ented individuals into IT special‐ in the field of Data Science and ists, the social impact company is Cloud technologies. executing the education & em‐

Fncee Consult Hospital Engineering GmbH Fredrick Baafour Badu-Kusi, Executive Head Johannes Bockmann, Managing Director Phone: +233 266 000 465 Phone: +49 7461 1801 150 Email: [email protected] Email: [email protected] Website: www.fnceeconsult.com Website: www.hospital-engineering.com

Fncee Consult is one of the fast‐ agile, customer-centric and pur‐ vals provide large payoffs to em‐ Hospital Engineering provides and Kumasi have been estab‐ struction, attractive financial ar‐ est-growing companies providing pose-led company delivering ployers in terms of increased pro‐ customised solutions for the lished 40 years ago, which un‐ rangements, equipment provi‐ Information Technology (IT), Busi‐ best-in-class technology-led busi‐ ductivity and motivation. healthcare sector. Independent doubtedly is an evidence for the sion, installation, user and applic‐ ness Process Outsourcing (BPO) ness solutions for our stakehold‐ from manufacturers Hospital En‐ long partnership between Hos‐ ation training as well as a services and an accredited Train‐ ers, providing relevant and innov‐ When you’re ready to grow your gineering commits to offer inter‐ pital Engineering and Ghana. comprehensive technical following and Skills development con‐ ative industry-standard services. business with outsourced solu‐ national clients the optimal ser‐ Some of the most famous turnkey ups. Hospital Engineering is rep‐ sultancy services across Ghana tions like call center and BPO ser‐ vice during all phases of their reference projects of the company resenting various manufactures in and Africa. Our Enterprise Busi‐ In today’s high-speed business vices, start with Fncee Consult. medical and clinical project devel‐ are the 37 Military Hospital and Ghana and other African coun‐ ness Solutions enables customers environment, knowledge spells Our industry experience sets us opments. the Korle Bu Teaching Hospital in tries as their local agent and ser‐ to metamorphose the way they power. Executives and profession‐ apart. We work with you to find Accra and the Accident and Emer‐ vice provider. As turnkey operator run their businesses by delivering als must constantly upgrade their the solution that aligns with your The history of the company star‐ gency Center at the Komfo An‐ Hospital Engineering also offers a unique Connected Enterprise knowledge and skills to keep up business’ goals, and then help ted50yearsagowithfirstprojects okye Teaching Hospital in Kumasi. modern and efficient healthcare Experience in a highly dynamic di‐ with changing technologies. Staff manageitsapplicationtoensurea in Ghana. Own administrative and The service scope includes con‐ facilities, all from one source. gitaldomain.Ourvisionistobean training programs at regular inter‐ seamless transition. technical office facilities in Accra sulting, hospital design and con‐

Heritors Labs Limited Leti Arts Derrydean Dadzie, Chief Executive Officer Eyram Akofa Tawia, CEO Phone: +233 264 500 000 Phone: +233 244 727 546 Email: [email protected] Email: [email protected] Website: www.heritorslabs.com Webpage: www.letiarts.com

Heritors Labs Limited is a game- gital Transformation. SMARTQORE SMARTQORE LMS is a cloud-based Leti Arts is an interactive digital Using exciting, interactive, mo‐ imation, books, wallpapers and changing product development DTP provides turnkey capabilities educational resource that media company leading the next bile-driven mediums, our digital games for years to come. Our dis‐ house, software engineering en‐ to create Smart, Complex, Enter‐ provides schools and organisa‐ wave of Africa’s rich storytelling content will reignite the imagina‐ tribution also spans across third- clave, research centre and innova‐ prise Grade, Process Centric Busi‐ tions with the capability to create, tradition. Our vision is to shape a tions of children and adults alike. party platforms such as ComiXo‐ tion services hub. We immerse ness Apps on demand without deliver and track e-learning to the new generation of uniquely All of our content can be accessed logy, Amazon’s digital comic sub‐ ourselves in your environment writing too much code. students and workers. African content by creating enga‐ through the Afrocomix app: the sidiary. and design solutions that work ging comics and games that pay keystone in Leti Arts’ vision to re‐ best for you with utmost em‐ V3NDA SME Platform is a straight- We build world-class digital ap‐ homage to the continent’s volutionize the way mobile con‐ We also make educational games pathy. Our products: to-the-point platform that plications and provide Digital greatest legends. Our content tent is shared and consumed in and apps geared towards effect‐ provides SMEs with the capabilit‐ Transformation Consulting Ser‐ portfolio borrows from fables told Africa. Using a free cross-platform ing behavior change with NGOs, SMARTQORE DTP is a Low code ies to digitise their operations and vices to public and private sector by the Zulu, Massai, Ashanti and app (currently available on An‐ Govt institutions and corporates Digital Value-Add and Business sell their products and services institutions. more to craft new tales appealing droid),mobileuserswillbeableto as partners. Process Transformation Platform online. to a modern audience. purchase, download, read, watch that can power organisations’ Di‐ and enjoy new African comics, an‐

Institute of ICT Professionals Ghana (IIPGH) Liranz Limited David Gowu, Executive Director Nicholas Bortey, CEO Phone: +233 242 773 762/244 357 006 Phone: +233 302 819 375, +233 242 236 128 Email: [email protected] Email: [email protected] Website: https://www.iipgh.org Website: www.liranz.com

The Institute of ICT Professionals the expertise at its disposal to ad‐ sions. These divisions serve as Liranz Limited is a leading Inform‐ our clients, and are customized to We are privileged to serve very Ghana (IIPGH) is a professional as‐ vice government and other stake‐ vehicles for all the activities of the ation Technology consultancy their business model as well as distinguished Clients Like Tullow sociation of professionals in vari‐ holders on best practices and institute. and management firm with years budget into account. Ghana Limited, Springfield Ex‐ ous domains of Information and public policies that would enable of experience in design, supply ploration & Production Ltd, Africa Communication Technology (ICT) the use of ICT in achieving the Membership of the Institute is and implementation of IT sup‐ The company’s products and ser‐ Foresight Group, Adama West practice. The organization aims at Sustainable Development Goals open to corporate organizations port, projects and solutions. vices include; IT Consultancy, Africa Limited, The New York Uni‐ using its platform to equip profes‐ (SDGs). and individuals primarily engaged Managed IT Services, I.T Project, IT versity, Grundfos Pumps Ghana sionals and students with skills in in all forms of Information and Our policies, practices, and pro‐ Consultancy & Management, Call Limited, the Volta River Authority, emerging technologies needed To achieve its objectives, the insti‐ Communication Technology (ICT) cedures ensure that we are con‐ Center Setup & Management, Daba Nespresso, Ghana Invest‐ for entrepreneurship and employ‐ tute is organized under the Pro‐ practice and related activities who sistent in the provision quality ser‐ Cloud Solutions, I.T Security Solu‐ ment Fund for Electronic Commu‐ ment in today's fast-moving tech‐ fessional Membership, Academy, subscribe to the objectives of the vices in Ghana and the West tions, I.T Training and Coaching, nications, among the Likes. nological world. In addition, use and Professional Services divi‐ Institute. African sub-region. Our services Office Relocation and Setup, Staff are designed to meet both the im‐ Augmentation, Digital Marketing mediate and long-term needs of Services amongst others.

Nandimobile Limited Ramsys Infotech Solutions Limited Selorm Worthmore, CEO Emmanuel Arthur, CEO Phone: +233 243 172 630 Phone: +233 244 036 522 Email: [email protected] Email: [email protected] Website: www.nandimobile.com Website: www.ramsysgh.com

Nandimobile Limited is a techno‐ you to administer these easily These features are available all Ramsys is one of the leading IT In‐ Over the years, Ramsys has been in IT skills and services. It is our logy company focused on en‐ with the help of an API connec‐ over the world.You can send mes‐ frastructure and Managed Ser‐ providing training to the global pride to be the preferred partner abling businesses to communic‐ tion or directly through our web sages from any part of the world. vices company, providing a single workforce from several Ghana for several leading government ate effectively with their platform. Other options: Sales We only have to set up for your source of technology, skills, and Club 100 companies and govern‐ and private sector organizations consumers. Our main purpose is Promotions, Marketing Cam‐ country. We are willing to advise expertise to help IT departments ments in Africa with more than 50 when it comes to IT Solutions. Our to make the connection between paigns, Orders, Discount Coupons youontheeffectiveuseofSMSfor realize greater value from their certified trainers. business solutions have helped businesses and their consumers or Vouchers, Virtual Gifts, Product your context. technology investments. Our core industry leaders in banking and meaningful. Launches, Product Verification/ capabilities span four key areas: IT Wearetheleadersindevelopinga finance, oil and petroleum Password Confirmations, Ap‐ We are working on something Infrastructure Solutions, Cyber Se‐ digital economy in the region products, telecommunications, We have an SMS gateway plat‐ pointments/Reminders, Alerts, new for emerging markets to give curity, Managed Service and train‐ through our expertise in systems trading, and manufacturing form for marketing campaigns Customer Support, short Surveys, people the power to find and con‐ ing. The center runs a world-class integration, software develop‐ achieve transformative success. and communication. Our applica‐ Recruitment, Goods tracking, Ar‐ nect to the right businesses, ser‐ certification in IT and manage‐ ment, and IT skill-development tion helps you to send alerts and rivals, and Check-ins, etc. vices, and products on the go. ment training. programs. We are committed to notifications using SMS, allows Watch out for it. seeingAfricaemergeastheleader

ShrinQ (GH) Limited ProQuest Consulting & Software Ghana Limited Stephen Ameyaw, CEO Chris Umunnabuike, CEO Phone+233 541 081 200 Phone: +233 249 156 463 Email: [email protected] Email: [email protected] Website: www.shrinqghana.com Website: www.proquest-inc.com

ProQuest Consulting & Software Our solutions are a complete suite liver more value to our customers ShrinQ have built a range of soft‐ forms, web and mobile applica‐ chasing processes from a single Ghana Limited is a global Informa‐ of IT services in the business ap‐ that earn their respect and loyalty. ware applications to help our cli‐ tions development, and FPGA em‐ dashboard. Our Big Data Analytics tion Technology servicing com‐ plications domain, specializing in To become the hub of African in ents to leverage today’s cutting bedded in a system-on-a-chip platform focuses on real-time ana‐ pany focusing on Software Devel‐ multiple verticals including finan‐ Information Technology Solu‐ edge technologies, in a bid to op‐ device for hardware. We continue lytics of transactional data from opment, Hardware Supplies and cial services, healthcare services, tions, by providing fast response, timize business operations to gain toinvestinourpeopletodomore disparate sources to glean con‐ LAN Network Services, Social Me‐ education, and allied industries. informed expertise, consistently more efficiency & competitive ad‐ to ensure our clients receive more. nections and patterns for trends, dia Services, Bulk SMS Gateway, These services come in the follow‐ high-quality solutions, and satis‐ vantage. risk analysis, fraud detection and Domain, and Web Hosting ser‐ ing forms: Application Develop‐ fied repetitive customers to ShrinQ has created three ground‐ real-time recommendations. vices. We are Africa partners for E- ment, Maintenance & Support, provide a stable retainer base. Our Our key range of services are ex‐ breaking products, each targeted Front Europe in providing state- Products, Conversion and Migra‐ core values are commitment to ecuted by our experienced de‐ at key industries driving the world Genova Insurance Suite is our of-the-art Learning Content Man‐ tion, Web-enabling of Legacy Ap‐ quality, integrity, flexibility, innov‐ velopers & include; corporate be‐ economy today. STAK ERP is a end-to-end insurance policy ad‐ agement Systems (LCMS). plications. We aim to provide ation, competitiveness, team‐ spoke software development, cloud-based enterprise resource ministration platform for general products, services, and solutions work, customer satisfaction, inter‐ application enhancements and planning platform. It is designed insurance. It fully automates all of the highest quality and to de‐ nationalism, and openness. performance optimization, sys‐ to let you manage your sales, pro‐ workflows. tems integrations and billing plat‐ duction, accounting, HR and pur‐

Talent Box Clement Duodu, CTO Phone: +233 206 666 448 Email: [email protected] Website: www.tbissgh.com ICT, BPO, • Think Data Services Ltd. • JimahTech Limited • IBS Consulting • Paxi Systems Technology • JPCann Associates Ltd. • Computer HouseTechnologies Talent Box Information & Security Talent Box Information & Security tions which had been incorpor‐ companies in • AAM Consulting • Innovare Ltd Systems is a one-stop-shop for IT, Systems Solution (TBISS) was in‐ atedtocarryonabusiness-related Ghana • ACTICT • Bros International Company Security, and Telecommunication corporated in the year 2014 to partly to its current activities. • African Concrete Products • Roraima Data Services Ghana supports. We specialize in design, carry on the business of data cen‐ • GuardianTech Limited • IntelligentTelemetry Ltd management, and deployment. ter setup and installation, web de‐ TBISS has over the period of its ex‐ • Nandimobile • SoftTribe Limited • DforDeveloper, We help small and medium enter‐ velopment, security system in‐ istence been passionately in‐ • LetiGames • Mpedigree Network Ltd • Switch Ghana Limited prises as well as bigger organiza‐ stallation and configuration, volved in providing a broad range tions to keep costs predictable, telecommunication cell site in‐ of ICT support services, including • Kamptech Limited • Rancard Solution • Comsys Engineering avoid unexpected problems, stallation services amongst oth‐ design, management, and de‐ • DolphinTelecom • ClearSpaceLab • Oyster integrated company communicate more effectively, ers. ployment relevant to business • GILAT • Logiciel Ghana • New Africa Software Solutions and make a plan for business con‐ needs to reduce costs and in‐ • GloOne • DreamOval • Trinity interactive limited tinuity. Prior to its incorporation, TBISS crease competitiveness in today's • MainOne • Soronko Solutions • Powersoft System was working in partnership under global economy. • VodafoneWholesale • OasisWebsoft • Whitsun Computer Systems the brand name Talent Box Solu‐ • Airtel • RDK Consulting Services • ShrinQ • MTN • Lead-it Africa • Mantac Service Solutions • Surfline • Fncee Consult • OrigginLtd • GCNet • AbelwayTechnologies Ltd • NakroTechnology • MericomGhana • ISONBPOGHANA • CodeGhana • OstecIT • Acreaty Ghana Limited • Creative Bibini • RedMango • Zentech IT Solutions • Wyll technologies Ghana Teledata ICT • GloGhana • 1iSYSTECH • GITechnologies Gregory Eid, Founder and CEO • CWG • Adaptive Computer Solutions • HS+E Ltd Phone: +233 242 439 499 • GetINNOtized • Bsystems Limited • Hotel Solutions Ltd Email: [email protected] • Zipnet Business • AppsConsult • PWCGhana(PWC) Website: www.teledataict.com • MobileZone • EDELTechnology Consulting • Deloitte Ghana • Telefonika • Vodafone • Corenet Teledata ICT is Ghana’s leading In‐ to their needs, and can rely on a masi designed with the highest • SpearHead • FINXL Business Solutions • Africa Enablers ternet and Telephone services robust technical support team availability rate in Ghana. We also • LiranzLtd • ProQuest Ltd. • Hubtel company serving more than 2,000 working around the clock to keep boast a carrier-class wireless net‐ • IPMCGhana • TalentBox • mPharma business clients and 45,000 users. people happily connected. With work operating on 3.5Ghz li‐ • AlinkTelecom / Sancfis • RamsysTraining Centre • Nosmay Founded in 2004, we employ over an extensive catalogue of no- censed and other license-exempt • BusyInternet • INFINIXEL 100 highly skilled and educated distraction internet and tele‐ bands in 8 regional capitals in • Ecoband Networks • TeleDataICT Ghanaian professionals. Teledata phony services, our customers Ghana. Our Ka-band satellite net‐ • Ghana Internet Solutions • Orange Luks Concepts ICT is a customer-first communic‐ trust Teledata to connect them work blankets the entire country. • IDL AfricaTechnologies • Axxend Corporation ations provider whose services with each other and with the rest • K-tnet • Hardric Engineering Ltd enhance the quality of life online. of the world. • OracleGhana • Bil-Lander Limited

Every end-user can expect a com‐ We have over 1,200 kilometers of munications solution customized metro fiber in Accra,Tema and Ku‐

88 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 89 EDITOR’S This guide provides information for pro‐ fessionals and organisations interested MESSAGE and/or involved in buying, providing or advising in ICT, business process and shared services.

The information helps to better under‐ PUBLISHER & stand the local conditions and oppor‐ tunities in the Ghanan ICT sector and to PARTNERS get to know the relevant companies, persons and market support organiza‐ tions in Ghana.

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The Outsourcing Destination Invest for Jobs Initiative, and the Guide Ghana is commissioned by GIZ in Germany, and the authors the Digital Skills Accelerator Africa for their contributions to the Out‐ e.V. inGermanyandhasbeenpro‐ sourcing Destination Guide duced independently without Ghana. representing commercial interests Media partner Produced by of the participating companies. We especially want to thank the project members for their per‐ The information we present are sonal support, Annabell Kreuzer, based on more than 40 different (DSAA, GIZ) Germany, and Katrin resources (indicated in the texts) - Hecker (DSAA, Germany). ranging from local organisations and media, over government or‐ This publication is promoted ganizations, local and interna‐ among more than 500.000 profes‐ tional sector experts, to interna‐ sionals and is available as free tional organizations such as the download and as print copy on se‐ Publisher GIZ or the Worldbank Group. lected industry events around Deutscher Outsourcing Verband e.V. (German Outsourcing Association) Europe and Africa. Lumumbastr. 14, 39126 Magdeburg, Germany The articles are written by local Contact: [email protected] sector experts to provide first Internet:www.outsourcing-verband.org hand insights into working meth‐ Stephan Fricke, Brigitta Bihari ods, business mentality and Editors - Deutscher Outsourcing Editorial office achievements. Verband e.V., Outsourcing Stephan Fricke, Brigitta Bihari Journal, Germany We would like tothankallofour partners, especially the Digital Production Skills Accelerator e.V. (DSAA), the 5com Communication & Media - www.outsourcing-marketing.org

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