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Published by: A joint initiative with: www.outsourcing-destinations.org Map: via 123rf.com, user: dikobrazik GHANA Accra GHANA OUTSOURCING DESTINATION GUIDE ICT SECTOR INSIGHTS & CONTACTS INDEPENDENT INFORMATION GUIDE BY GERMAN OUTSOURCING ASSOCIATION Outsourcing DestinationGuide GHANA Welcome Content We present with the Outsourcing Destina‐ 6 Foreword tion Guide Ghana the capabilities and act‐ 12 The ICT Sector in Ghana - An Overview ors of the Ghanan ICT sector. We showcase unique solutions by local industry experts 24 Location Map GHANA in the form of case studies and project re‐ 34 Interviews, Business Cases, Initiatives, ports and have talked to local industry lead‐ Articles ers about their business operations and local perspective of the ICT sector. 74 Contacts & Company Profiles 90 Editors Message and Official Partners DIGITAL As a result, we help decision-makers to un‐ derstand better the conditions and oppor‐ tunities of investing in local operations or in Disclaimer TRANSFORMATION working with IT- and business process ser‐ vice providers in Ghana. The information in this guide has been carefully re‐ searched by industry experts. The views and opin‐ INSUB-SAHARAN ionsoftheauthorsdonotnessecarilypresenttheas‐ This publication is an independent informa‐ sociations’ and its partners standpoints but are tion guide published by Deutscher Out‐ meanttogiveanauthenticinsightintothelocalICT sector. The company information (pages 62 ff) have sourcing Verband e.V. (German Out‐ AFRICA been provided by the individual companies and sourcing Association) as a joint initiative shall help to evaluate a potential fit for co-opera‐ with Digital Skills Accelerators Africa e.V. tion. and GIZ (Germany). www.outsourcing-destinations.org MARANATHA BEACH CAMP,ADA FOAH, GHANA Picture: Etornam Ahiator via unsplash.com www.outsourcing-destinations.org FOREWORD FOREWORD Digitization vision „Economic and Social Develop‐ Job Creation, the Digital Skills Acceler‐ terest in an expansion to Ghana but AcceleratingEconomic ment and Digitalisation“,we are espe‐ ator Africa e. V. (DSAA) offers compan‐ you are not yet sure how to approach cially focusing on approaching Ger‐ ies a great platform to get a soft entry your investment, Invest for Jobs and Development man and European companies and into the world of development cooper‐ the DSAA can help you harness the developing impactful projects to‐ ationwhileatthesametimeproviding promising investment opportunities Convinced that Africa offers countless getherthatwillbeputintopracticeon networking opportunities and explor‐ that exist in Ghana in the digital sec‐ business opportunities that can be the ground in Africa. ation of synergies with other IT com‐ tor.Moreinformationaboutourbroad transformed into employment, the panies active in Africa. The DSAA was range of offerings can be found in the German Federal Ministry for Eco‐ With Ghana being regarded as a founded in 2019 in cooperation with contacts section of the guide. We are nomic Cooperation and Development democratic stability anchor in West the Special Initiative to contribute to looking forward to making an impact (BMZ) has launched the Special Initi‐ Africa and its very good macro-eco‐ its main goal: the creation of new jobs together! ative on Training and Job Creation nomic conditions, the country is be‐ in the African partner countries. offering various measures to support coming increasingly attractive for in‐ investment activities that have a high ternational investment. The fact that In Ghana, Invest for Jobs is currently impact on employment in Africa. The digitisation has even been proclaimed supporting three DSAA training pro‐ Special Initiative, which operates un‐ a national goal by the government in grammes for young software develop‐ dertheInvestforJobsbrand,thuscon‐ order to achieve an economic up‐ ment talents implemented by German tributes to the implementation of the swing shows the importance of the di‐ and international IT companies set‐ Axel Klaphake, G20 investment partnership Compact gital economy for the country that is ting up or expanding their operations Director Economic and withAfricaandtheMarshallPlanwith currently very dependent on the ex‐ in Ghana. After successful completion Social Development, Digitalisation Africa, with Ghana being one of the port of products such as gold or co‐ of the training programmes, the train‐ at Deutsche Gesellschaft für compact countries. coa. Invest for Jobs is supporting and ees receive a job offer from the DSAA Internationale Zusammenarbeit promoting the digital sector in co‐ member company but are also free to (GIZ) GmbH As one of the implementing agencies operation with local universities such pursue a different career path. of Invest for Jobs, GIZ is developing as Takoradi Technical University and and realizing projects in the African other Ghanaian partners. I hope you enjoy reading the Out‐ partner countries leading to the cre‐ sourcing Guide and learn more about ation of jobs and trainings and im‐ As one of the lighthouse projects of Ghana as a potential investment des‐ proved working conditions. As the di‐ the Special Initiative on Training and tination. If the insights piqued your in‐ 6 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 7 FOREWORD FOREWORD Creating Sustainable The Digital Skills Accelerator Africa e.V. As part of our efforts to transform (DSAA) is an independent organiza‐ Africa from a continent of opportunit‐ Employment tion that connects governmental and ies into a continent of sustainable in Africa's human resource capacity private sector stakeholders, particu‐ growth,webringGhanatoyou,oneof building through a variety of pro‐ Opportunities larly those in the digital business in‐ the leading outsourcing destinations grams, aimed at leveraging the con‐ dustry. By fostering collaboration in Africa. Our meticulously developed tinent's creative potential and expert‐ between Europe and Africa, the DSAA Outsourcing Guide aims to serve as a For more than a century, Foreign Dir‐ ise. Thanks to Ghana's status as (a) strives to create sustainable jobs for comprehensive resource for people ectInvestment(FDI)inAfricahasbeen one of the most economically and young talents across the African con‐ and businesses particularly those in almost entirely concentrated on the politically stable countries in Sub-Sa‐ tinentwhilebuildinganetworkofsup‐ the IT industry wishing to outsource or extraction and exportation of natural hara Africa with a well-developed in‐ port, knowledge, and expertise. With expatriate. resources. Since the millennium, the frastructure, a sizeable, educated funding and technical assistance from tide has shifted, and the trend has fi‐ workforce, and a large consumer the German Federal Ministry for Eco‐ nally flipped in recent years. With a base, the country has come into focus nomic Cooperation and Develop‐ population of over 1 billion people, for most of the capacity-building initi‐ ment's (BMZ) Special Initiative on Africa forms a significant portion of atives. Training and Job Creation, the mem‐ the global population and businesses bers of the DSAA have joint forces to that have paid close attention and in‐ As one of the founding members of effectively and efficiently manage re‐ Ulrich Busch, vested in the continent. While being the DSAA, I am honoured to present sources to ensure the successful imple‐ Board Member aware of its formalizing economy, our involvement in Ghana to you. It is mentation of upskilling training initi‐ of Digital Skills Accelerator rapidly growing young population, our highest priority to make our con‐ atives that develop Africa's tech Africa e.V. and urbanization prospects, more tribution to the growth of the digital talents of tomorrow. Equipped with than half of the continent's popula‐ sector in Africa by creating sustain‐ essentialskillsthetalentsarebeingex‐ tion is expected to migrate to cities by able employment opportunities. posed to the digital job market with 2050. It is no surprise then, that a career opportunities across the globe. growingnumberoffirmsareinvesting 8 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 9 THE ICT SECTOR IN GHANA 12 Digital Ghana - An ICT Sector Overview 28 Institute of ICT Professionals Ghana (IIPGH) www.outsourcing-destinations.org 10 Copyright @ All rights reserved. German Outsourcing Association Copyright @ All rights reserved. Deutscher OutsourcingVerband e.V. 11 Ghana is located very close Two parties dominate the to the Equator on the Gulf of political life, the National Guinea, sharing borders with Democratic Congress (NDC) three countries Côte d'Ivoire and the New Patriotic Party to the west,Togo to the east, (NPP). andBurkinatothenorth.The country occupies a territory Ghana is an active member An ICT Sector of 238,535 km2, which is of the United Nations and about 66% of the size of Ger‐ the African Union and a Overview many.The country has 16 ad‐ number of Ghanaian diplo‐ ministrative regions, that are mats and politicians hold po‐ divided into 275 districts. sitions in international orga‐ (Source Wikipedia, Ghana) nizations. This includes the late Kofi Annan, former Sec‐ Digital Ghana’s capital is Accra, lo‐ retary-General of the United cated in the southeast of the Nations, Akua Kuenyehia, In‐ country. It inhabits more ternational Criminal Court Ghana than 5 million people on an Judge, and the late Jerry area of 173