Performance Monitoring Report on NATIONAL RAIL
Performance monitoring report on NATIONAL RAIL PASSENGER SERVICES IN THE LONDON AREA Quarter 1 2002-03 (April to June 2002) Prepared by LTUC Research and Policy Team 6 Middle Street London EC1A 7JA October 2002 CONTENTS Section 1 Public performance measure (PPM) Section 2 Lost minutes Section 3 National passenger survey (NPS) (not reported this quarter) Section 4 Passengers in excess of capacity (PIXC) (not reported this quarter) Section 5 Passenger complaints (not reported this quarter) Section 6 Impartial retailing survey (not reported this quarter) Section 7 Glossary and definitions Annex A PPM results for Quarter 1 2001-02 (table) Annex B PPM results for Quarter 1 2001-02 (chart) Annex C 3-year PPM trends – all trains (chart) Annex D 3-year PPM trends – London and south east peak trains (chart) Annex E Lost minutes – Quarter 1 2002-03 (table) Annex F NPS results (not reported this quarter) Annex G Narrative commentaries supplied by the following operators : c2c, Chiltern, Connex South Eastern, First Great Eastern, Gatwick Express, Silverlink, South West Trains, Thameslink, West Anglia Great Northern, Anglia, First Great Western, Great North Eastern, Midland Mainline and Virgin West Coast. OVERVIEW OF QUARTER • Reliability of most London and south east operators has continued to improve but was still below the levels reached prior to the aftermath of the Hatfield derailment. • Wide variations between operators continued, ranging from 9% of trains delayed or cancelled to 24%. • Nearly all operators performed relatively well in weekday peaks, with only a slight decrease on c2c, First Great Eastern and Silverlink. • Longer-distance operators’ performance was 1.5% better than in the previous year and 2% better than in the preceding quarter.
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