#InThisTogether

Hari Raya Fact Sheet 2020

1 FLYING SAFE WITH AIRASIA NEW CONTACTLESS PROCEDURES FOR ESSENTIAL TRAVELS

Your health and safety is always our top priority and you have our commitment that we have stepped up all precautionary measures to ensure you have a safe journey.

AirAsia is working closely with regulators, local governments, civil aviation and health authorities, including the World Health Organisation (WHO) and the International Civil Aviation Organisation (ICAO) and adhering to their expert advice.

In an effort to ensure a smooth and safe travel experience, AirAsia has roll out several contactless procedures for essential travel including:

● Contactless payments at the airport: AliPay and WeChat Pay available at klia2, BigPay and Touch N Go will also be available soon

● Contactless kiosks: Available at all operating airports across Malaysia, Thailand, Philippines, Indonesia and Japan

● Passenger Reconciliation System (PRS): Entails no boarding pass exchange between guests and AVSEC as guests only need to scan them instead (currently available at klia2, followed soon by other airports in Malaysia where AirAsia operates) Read also: AirAsia implements ● Enhanced features on its mobile app: self check-in and e-boarding pass, scan end-to-end contactless passports & travel visas via the app (available soon) procedures for essential travel

2 TRAVELLING IN THE ‘NEW NORMAL’

Here’s a video of the end-to-end guest journey on AirAsia flights:

3 4 DESTINATIONS FOR ESSENTIAL TRAVEL DURING HARI RAYA 2020

AIRASIA MALAYSIA (FLIGHT CODE: AK) Travel period: 21 - 31 May 2020

ESSENTIAL TRAVEL ROUTES FROM ESSENTIAL TRAVEL ROUTES FROM KUALA LUMPUR OTHER HUBS

1. Kuala Lumpur (KUL) – Alor Setar (AOR) 1. Alor Setar (AOR) – Johor Bahru (JHB) 2. Kuala Lumpur (KUL) – Kota Kinabalu (BKI) 2. Kota Kinabalu (BKI) – Johor Bahru (JHB) 3. Kuala Lumpur (KUL) – Bintulu (BTU) 3. Kota Kinabalu (BKI) – Kota Bharu (KBR) 4. Kuala Lumpur (KUL) – Kota Bharu (KBR) 4. Kota Kinabalu (BKI) – Penang (PEN) 5. Kuala Lumpur (KUL) – Kuching (KCH) 5. Kota Kinabalu (BKI) – Sandakan (SDK) 6. Kuala Lumpur (KUL) – Labuan (LBU) 6. Kota Kinabalu (BKI) – Tawau (TWU) 7. Kuala Lumpur (KUL) – Miri (MYY) 7. Kuala Lumpur (KUL) – Kuching (KCH) 8. Kuala Lumpur (KUL) – Penang (PEN) 8. Bintulu (BTU) – Kuching (KCH) 9. Kuala Lumpur (KUL) – Sibu (SBW) 9. Johor Bahru (JHB) – Penang (PEN) 10. Kuala Lumpur (KUL) – Sandakan (SDK) 10. Johor Bahru (JHB) – Tawau (TWU) 11. Kuala Lumpur (KUL) – Kuala Terengganu (TGG) 11. Kuching (KCH) – Miri (MYY) 12. Kuala Lumpur (KUL) – Tawau (TWU) 12. Kuching (KCH) – Sibu (SBW) 13. Kuala Lumpur (KUL) – Medan (KNO) 14. Kuala Lumpur (KUL) – Semarang (SRG) 5 AIRASIA’S RAYA VIDEO 2020

The holy month of Ramadan comes to an end as we welcome Syawal with meaningful Eid celebrations. And that means spending time with your family, cooking together, and enjoying traditional food. Although we must all continue to practice social distancing, the Raya togetherness feeling is still a must! How will your 2020 Raya look like?

Every year, we look forward to producing Raya video but things are certainly different this year. So, we turn to our very own talented Allstars and asked them to produce one. Here’s a video created by our AirAsia Allstars, led by Jeremy Sitompoel from Indonesia. This short depicts new norms by keeping the festivities spirit alive amid this pandemic crisis. Truly, we are still #InThisTogether.

Eid Mubarak. Stay safe and have a blessed celebration!

Read also: AirAsia implements end-to-end contactless procedures for essential travel

6 IKHLAS INITIATIVES

IKHLAS is a brand new line of business under AirAsia.com that mainly caters to Muslim communities around the world by providing Click image below for more information: unparalleled access to faith-based practices which is expected to be launched in June 2020.

‘Give With Ikhlas’ is a public digital donation initiative carried out in collaboration with Yayasan Amanah Assofwah Almalikiyyah, which will use the funds to feed the less fortunate and frontliners whilst supporting local businesses during the holy month of Ramadan.

As of third week of Ramadan, the ‘Give with Ikhlas’ campaign raised over MYR1 million.

Since the first day of Ramadan, the IKHLAS team has distributed necessities and meals to over 12,007 families and more than 48,028 individuals at nationwide. (updated as of 22 May 2020)

IKHLAS also collaborated with ST Rosyam Mart to purchase basic necessities and further distribute basic necessities to more families and NGOs such as Social Welfare Association Desa Melawati, Professional For further details, updates on the donation drive and Film Workers' Association of Malaysia (PROFIMA) and Pertubuhan upcoming initiatives, please visit Givewith.Ikhlas.com, or through social media on Instagram and Facebook. Khairat Anak Seni Malaysia (PERKHAS). 7 OURFOOD MEALS FOR RAYA

OURFOOD is a complete food ordering solution powered by Teleport, AirAsia’s logistics arms combining payment and delivery in one platform for businesses on WhatsApp, Facebook and Instagram.

Seamless & fuss-free, customers order, pay and check out with a single link. Merchants can create and customise their menu in minutes, and engage directly with their customers in one seamless payment and check-out experience.

Now in its pilot launch phase, OURFOOD offers customers bundle deals, home-kits and set meals ranging from pizza sets to nasi ulam, and desserts and drinks ideal for family or group meals.

Customers will earn AirAsia BIG Points with every food order, and they can redeem points with their order as well. Check out our menu here.

Know someone who runs a F&B Business? Refer a friend and earn RM10 for your next order. Sign up here.

Visit www.ourfood.my for more details.

8 OURSHOP SPECIALS FOR RAYA

OURSHOP is an e-commerce marketplace by AirAsia to spur the growth of local products by developing traditional small and medium businesses to be e-commerce ready.

To top it all off, travellers can also earn AirAsia BIG Points with every successful purchase made, and even redeem AirAsia BIG Points to pay for their shopping.

Save Our Shops (S.O.S) is a campaign to help as many local businesses as possible during the MCO period. As of 19 May, a total of 4,655 merchants have signed up since the campaign started on 4 April 2020.

OURSHOP Raya specials feature local brands such as Siti Khadijah, Amar Amran, Omnimal and more.

Visit ourshop.com to make your purchases. Click on image for more information

9 SANTAN PROMO FOR RAYA

Ramadan Online Marketplace Santan will be expanding its offering of Ramadan dishes including your favourite local kuih muih from various merchants as well as hot meals such as Nasi Dagang Terengganu Gulai Ikan Tongkol and Nasi Minyak Terengganu Gulai Daging and even…. ice-cream from Inside Scoop as well as our famous ondeh ondeh and burnt cheesecake! Available on santan.com.my and GrabFood for takeaway, dine-in and delivery until 25 May 2020.

Ramadan Value Meals Raya specials, kuih-muih from our makcik and pakcik merchants - value meals for 2, 4 and 6 pax starting from RM35. Until 25 May, 2020.

Ramadan Promo 15% off all orders on santan.com.my (minimum order RM35, max. Use 5 times). Valid for dine-in, takeaway and delivery. Until 25 May, 2020.

Launch of Santan Ready-To-Eat Meals Your favourite Santan meals now ready to eat at your convenience. Simply place these delicious frozen meals in your microwave and you’re good to go! Shelf life: 1 month. Only available on santan.com.my.

10 DESTINATION GOOD PROMO FOR RAYA

Destination GOOD is AirAsia Foundation’s marketplace for social enterprise products, and is currently offering FREE DELIVERY within Malaysia for these specially curated gift boxes.

Send Aidilfitri greetings while maintaining social distancing with sustainably made products!

These specially curated boxes of gifts can help you to prepare healthy meals, keep children occupied and learn, prep for travel and style for Raya through social enterprise products that support a good cause.

The promo is valid until 31 May 2020.

Shop now at https://destinationgood.com/

11 AIRASIA DEALS FOR RAYA

Celebrate RAYA with AirAsia Bundle Deals at 50% off!

AirAsia Bundle Deals lets you enjoy great savings from brands and services you love with our food and lifestyle deals.

You’ll enjoy the best deals for food, spas, massages, fitness, entertainment and more. You may find some FREE deals & exclusive offers too! So, make sure you keep coming back to catch our amazing offers!

This raya, we’re giving you EXTRA savings! Get AirAsia Bundle Deals at 50% off with promo code : RAYADEALS

Promo Period : 22 - 29 May 2020

Redeem at www.airasia.com/deals

12 BIG LOYALTY

BIG DEALS - Redeem lifestyle deals with BIG Points on Raya Points Catcher Game - 7.7 million BIG Points up the all-new BIG Loyalty app for grabs with ‘Points Catcher’ in-app game

Enjoy savings and discounts From 20 to 29 May 2020, BIG on a wide variety of deals Members can log in to the BIG including F&B, beauty & Loyalty app every day to play wellness, shopping, services, the game - players need to entertainment and more. In manoeuvre a claw and pick a conjunction with Raya, there Raya emoticon that contains will be 50% off promo and various denominations of BIG RM1 deals where members Points with the highest being can redeem with just 125 BIG 888 BIG Points. Points, including offers from Huawei, Caring Pharmacy, Terms and conditions apply. Hermo, Potboy, Dome Cafe, Download and play now dahmakan, Hungry, https://www.airasiabig.com/app MPHOnline, Photobook, -redirect?redirect=pointcatcher Pixajoy and Flower Chimp.

Promo valid till 31 May 2020. While stocks last. Download and redeem now https://www.airasiabig.com/app-redirect

Download the BIG Loyalty app on:

13 AIRASIA CREDIT CARD

Get RM200 Cashback and 5,000 Bonus BIG Points Enjoy 50% Bonus BIG Points when you spend with when you apply for the AirAsia Credit Card the AirAsia Credit Card

Shop for all your Raya needs with Stay safe and apply for the AirAsia the AirAsia Credit Card and be Credit Card online to enjoy BIG rewarded with extra 50% welcome gifts! Just spend Bonus BIG Points for all your accumulative RM300 on online spendings. purchases within 60 days from

card approval date and get The more you use your AirAsia RM200 Cashback. Enjoy Credit Card, the more Bonus BIG additional 5,000 Bonus BIG Points you will earn! Points with accumulative

minimum spend of RM2,500 within Promo ends 31 May 2020. Terms 60 days from card approval date. and conditions apply. Apply now and start earning

unlimited BIG Points with your

daily spend.

Terms and conditions apply. Apply online now till 30 June 2020 on www.airasiacards.com

14 BIGPAY

BigPay is a mobile banking app that makes saving, spending and transferring money fast, easy and accessible for all.

It’s the only card to offer ZERO processing fees on bookings on airasia.com!

BigPay gives users the REAL exchange rate when spending abroad, and the remittance feature offers the lowest fees and best currency rates for transferring money around the world. Signing up takes 5 minutes and is completely free.

With just a mobile number, users can send & receive Duit Raya easier than ever before with BigPay!

For more info, head to bigpayme.com

Download the BigPay app on:

15 QUOTES FROM AIRASIA SPOKESPERSONS

16 DATUK KAMARUDIN MERANUN EXECUTIVE CHAIRMAN, AIRASIA GROUP BERHAD

Assalamu’alaikum warahmatullahi wabarakatuh. Assalamu’alaikum warahmatullahi wabarakatuh. Saya dengan sukacitanya ingin menyampaikan ucapan Hari Raya kepada I am pleased to send my best wishes to Muslims umat Islam di seluruh dunia yang menyambut Eid ul-Fitr. Hari Raya across the world who are celebrating Eid ul-Fitr. It is one merupakan salah satu hari yang paling menggembirakan dalam kalendar of the most joyous days in the Islamic calendar and is characterised by compassion, Islam dan diterjemahkan melalui kasih sayang, kesyukuran dan kemurahan gratitude and generosity. It is also a celebration after going through the holy month hati. Ia juga merupakan perayaan setelah melalui bulan Ramadan yang of Ramadan. By fasting, and through acts of charity, Ramadan encourages Muslims mulia. Melalui berpuasa dan melakukan amalan baik, Ramadan menggalak to remember those less fortunate than themselves. umat Islam untuk mengingati mereka yang kurang bernasib baik.

This year, AirAsia welcomes the month of Ramadan with the launch of “Give With Tahun ini, AirAsia menyambut bulan Ramadan dengan pelancaran “Derma Ikhlas”, a public digital donation initiative that offers a transparent, safe and secure Dengan Ikhlas”, inisiatif derma digital awam yang menawarkan platform platform for individuals or organisations to meet their charitable obligations during yang telus, selamat dan terjamin bagi individu atau organisasi memenuhi Ramadan. Throughout Ramadan, the IKHLAS team has distributed necessities and kewajipan amal mereka ketika bulan Ramadan. Sepanjang bulan Ramadan, meals to over 12,007 families and 48,028 individuals. This will continue, Insyaallah. pasukan IKHLAS telah mengedarkan barang keperluan dan makanan kepada lebih 12,007 keluarga dan 48,028 individu. Insyaallah, kami akan teruskan. Despite the new normal that we are facing during this unprecedented time, may this year’s celebration strengthen the spirit of togetherness through embracing Biarpun norma baharu yang kita hadapi ini tidak pernah terjadi, semoga technology in connecting with our loved ones. sambutan tahun ini akan mengukuhkan semangat kebersamaan dengan memanfaatkan teknologi untuk kekal berhubung dengan insan tersayang. On behalf of the management and staff of AirAsia Group, I would like to express our sincere appreciation to all of you for your continuous support and seek forgiveness Bagi pihak pengurusan dan kakitangan Kumpulan AirAsia, saya ingin for any inconvenience during these trying times. mengucapkan setinggi-tinggi penghargaan kepada anda semua atas sokongan anda yang berterusan dan memohon ampun atas segala kesulitan Have a safe and blessed Eid ul-Fitr with your loved ones. Selamat Hari Raya, Salam yang dihadapi di masa yang sukar ini. Lebaran! Semoga sambutan Eid ul-Fitr anda bersama keluarga tersayang diberkati. Selamat Hari Raya, Salam Lebaran! 17 DATUK KAMARUDIN’S HARI RAYA GREETINGS

EXECUTIVE CHAIRMAN, AIRASIA GROUP

18 TAN SRI TONY FERNANDES CEO, AIRASIA GROUP

AirAsia has always been an example of Di AirAsia, perbezaan agama dan bangsa bukan halangan untuk kami duduk how people of different faiths and cultures sama rendah, berdiri sama tinggi. can work harmoniously and find unity in diversity. Justeru, Aidilfitri yang merupakan perayaan penting dalam kalendar Islam, merupakan salah satu sambutan yang saya nantikan kerana Hari Raya atau Aidilfitri is an important part of the Muslim calendar, and I love how Lebaran ini menyatukan kita semua. countries across the region celebrate Hari Raya or Lebaran. Kami memahami bahawa ini adalah waktu yang sukar, namun jangan biarkan We are facing an unprecedented episode in our history but let’s not ia menempias erti sebenar Aidilfitri - iaitu untuk bersyukur seadanya. allow this pandemic to cast a shadow on what Aidilfitri truly means - to be grateful for what we have. Oleh kerana buat masa ini hanya perjalanan penting dibenarkan, kami turut berdukacita kerana tidak dapat membawa anda pulang untuk menyambut For now, only essential travel is permitted. Like you, we are Hari Raya bersama insan tercinta. heartbroken to not being able to fly you back for Hari Raya to be with your loved ones. Kami memahami perasaan anda, jadi kami telah melanjutkan tempoh sah akaun kredit anda daripada 1 tahun kepada 2 tahun. Apabila perkhidmatan We understand how you feel and have thus extended the validity of kami diteruskan dan anda dapat terbang bersama kami, anda boleh your credit account from 1 year to 2 years, so when we resume menggunakannya untuk menempah perjalanan balik Raya tahun depan! more our services you’ll be able to fly with us again. You may want to use it for next year’s Raya trip! Kami ingin mengucapkan terima kasih atas sokongan berterusan anda dan kerana memahami. Kami berharap dapat menyambut kedatangan anda We’d like to thank everyone for your support and understanding. selepas ini. We look forward to welcoming you onboard soon. Selamat Hari Raya, Selamat Lebaran, Maaf Zahir dan Batin. Selamat Hari Raya, Selamat Lebaran, Maaf Zahir dan Batin. Stay safe, everyone. 19 RIAD ASMAT CEO, AIRASIA MALAYSIA

Assalamu’alaikum warahmatullahi Assalamu’alaikum warahmatullahi wabarakatuh. wabarakatuh. Oleh kerana Malaysia masih lagi melalui Perintah Kawalan Pergerakan As Malaysia is still undergoing Conditional Movement Control, we’ll have Bersyarat, kita terpaksa meraikan Raya tahun ini dalam keadaan yang to celebrate this year’s Raya under different circumstances. berbeza.

Despite all the challenges, including the situations that we are unable Biarpun menghadapi cabaran, termasuk situasi di mana kita tidak dapat to ‘balik kampung’ like we normally do, Hari Raya can still be celebrated pulang ke kampung seperti lazimnya, Hari Raya masih boleh disambut wholeheartedly. With technology, we can still contact our families and dengan sepenuh hati. Dengan teknologi, kita masih dapat berhubung friends who are apart through video calls or phone calls. If you need to dengan keluarga dan rakan kita yang terpisah melalui panggilan video send duit Raya, use BigPay! atau telefon. Sekiranya anda perlu menghantar duit raya, guna BigPay!

For those who have to travel, we are operating a number of domestic Bagi mereka yang perlu membuat perjalanan, kami akan mengendalikan flights for essential travels. I would however, like to remind all beberapa penerbangan domestik untuk perjalanan penting. travelling guests to obtain the necessary traveling approvals from the Bagaimanapun, saya ingin mengingatkan para tetamu untuk authorities, observe the universally recommended protective mendapatkan kebenaran perjalanan daripada pihak berkuasa, mematuhi precautionary measures, including practising high personal hygiene, langkah-langkah pencegahan perlindungan yang disyorkan secara wear a mask and sanitize your hands regularly. universal, termasuk mengamalkan tahap kebersihan diri yang tinggi, memakai pelitup muka dan membersihkan tangan anda secara berkala. On behalf of the AirAsia Malaysia family, I would like to wish everyone Selamat Hari Raya Aidilfitri, Maaf Zahir dan Batin. Bagi pihak keluarga AirAsia Malaysia, saya ingin mengucapkan Selamat Hari Raya Aidilfitri, Maaf Zahir dan Batin kepada semua. 20 RIAD ASMAT’S HARI RAYA GREETINGS

CEO, AIRASIA MALAYSIA

21 BENYAMIN ISMAIL CEO, AIRASIA X MALAYSIA

Hari Raya this year will be very different as Hari Raya tahun ini adalah sangat berbeza kerana kira meraikan we celebrate the festivity in the new perayaan ini dalam norma baharu. normal. Tatkala kita berperang dengan musuh tidak kelihatan ini, Syawal As we continue our battle with this invisible enemy, this Syawal shall ini akan disambut dengan berhati-hati dan penuh kesabaran. be celebrated with much caution and restraint. But what remains Namun apa yang kekal sama adalah perkongsian maksud sebenar the same is the sharing of the true meaning of Aidilfitri among Aidilfitri bersama keluarga dan sahabat handai, apabila kita saling families and friends, as we seek forgiveness from each other and bermaaf-maafan dan mengingati mereka yang telah pergi remember those who have passed before us. meninggalkan kita.

AirAsia will be here to support Malaysians’ essential travel needs. AirAsia akan terus menyokong keperluan perjalanan penting rakyat But before you travel, remember to read the precautionary Malaysia. Tetapi sebelum anda membuat perjalanan, pastikan measures taken by us on airasia.com and ensure that you have anda membaca langkah berjaga-jaga yang diambil oleh kami di obtained all necessary approvals. airasia.com dan memastikan anda telah memperoleh kebenaran yang diperlukan. I would like to take this opportunity to wish everyone Selamat Hari Raya, Maaf Zahir dan Batin! Saya ingin mengambil kesempatan ini untuk mengucapkan Selamat Hari Raya, Maaf Zahir dan Batin!

22 BENYAMIN ISMAIL’S HARI RAYA GREETINGS

CEO, AIRASIA X MALAYSIA

23 VERANITA YOSEPHINE CEO, AIRASIA INDONESIA

We really appreciate the love, support Pertama-tama, terima kasih atas dukungan dan kepercayaan Anda kepada and trust shown by the people of AirAsia. Seperti kita ketahui, penyebaran wabah COVID-19 berdampak kepada Indonesia, and for keeping your hopes industri penerbangan secara keseluruhan, termasuk AirAsia. Pada 1 April lalu, high to fly again with us soon. We hope AirAsia Indonesia menghentikan sementara seluruh penerbangan berjadwal kami our decision to temporarily halt our sebagai upaya mendukung pemerintah dalam menekan risiko penyebaran operations since 1 April has played a role in supporting the pandemi tersebut. government's effort to combat the pandemic in our beloved homeland. Dalam kesempatan baik ini, saya ingin menyampaikan kesiapan kami untuk terbang kembali melayani Anda. Perlu ditekankan bahwa dalam menjalankan We have been committed to put the health and wellbeing of our operasionalnya, AirAsia terus berkomitmen untuk memprioritaskan keselamatan guests and Allstars as top priorities, by continuously cooperating dan kesehatan seluruh penumpang dan staf. with the regulators, local governments, civil aviation and health authorities to ensure we are meeting the safety and security Kami secara aktif bekerja sama dengan regulator, pemerintah setempat, otoritas standards especially when we resume our operations. penerbangan sipil dan kesehatan guna memastikan terpenuhinya standar keamanan dan keselamatan di setiap penerbangan kami. Kami juga menyarankan We would like to remind everyone to stay safe and healthy, to keep Anda untuk memanfaatkan fasilitas web dan mobile check-in AirAsia untuk wearing face masks and to always observe good self-hygiene in meminimalkan kontak fisik selama perjalanan. celebrating this blessed day of Ied al-Fitr. For those without any essential travel needs let’s stay and celebrate this festive season at Terakhir, saya ingin mengingatkan untuk selalu jaga diri dan kesehatan. Jangan home and do not ‘mudik’ for the time being. lupa untuk mengenakan masker, jaga jarak serta menjaga kebersihan diri selama melakukan perjalanan. Together with my fellow Allstars in indonesia we wish you “Selamat Hari Raya Idul Fitri 1441 H, Mohon Maaf Lahir Batin”. Bagi yang tidak memiliki keperluan mendesak, yuk kita patuhi imbauan pemerintah untuk #DiRumahAja dan #TidakMudik untuk sementara waktu. We will always be here with you, ready with our best service. Keep the spirit high, We are #InThisTogether. Kami akan selalu hadir bersamamu dan siap memberikan pelayanan terbaik. Tetap semangat, we are #InThisTogether. 24

Selamat Hari Raya Aidilfitri from all of us at AirAsia.

Here for you, Here for each other. #InThisTogether

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