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AWESOME TEAM, AMAZING ANNUAL REPORT 2014 L the SECOND ISSUE

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AWESOME TEAM, AMAZING ANNUAL REPORT 2014 L the SECOND ISSUE ANNUAL REPORT 2014 l THE SECOND ISSUE AWESOME TEAM, AMAZING ANNUAL REPORT 2014 l THE SECOND ISSUE AWESOME TEAM, AMAZING AWESOME TEAM, AMAZING DESTINATIONS Two assets stand us apart at AirAsia X: people and places. Our people are called Allstars for a reason. Full of drive and passion, they work fantastically as a team to give our guests the best experience, not just while flying with us, but also on the ground, at any point of contact from the time they book their flights till they reach their destinations. As for destinations, our long-haul model allows us to fly farther than most low-cost carriers, taking guests across the entire Australasian region. Over the years, we have opened a world of travel opportunities to Asians. Yet, this is only the beginning. Thanks to our awesome team, we’re about to bridge even greater distances, expanding our network to include even more exciting destinations… Stay tuned for more updates! FEEDBACK Your feedback matters to us, let us know by scanning the QR code. 1 2 3 GET IT RUN IT ACCESS IT Download the “QR Code Reader” on Run the QR Code Reader app and Get access to the feedback form. App Store or Google Play. point your camera to the QR Code. Alternatively, you can also email to [email protected] CONTENT LET ME BEGIN BY SAYING THAT I AM HUMBLED TO BE GIVEN THIS OPPORTUNITY TO LEAD AIRASIA X... 68 ACTING CEO‘S STATEMENT PERFORMANCE PERSPECTIVE REVIEW 24 62 FIVE-YEAR CHAIRMAN’S FINANCIAL & STATEMENT OPERATIONAL HIGHLIGHTS 64 GROUP CEO’S 25 STATEMENT FINANCIALS Flying to your favourite& OPERATIONSstaycations AT A GLANCE 68 ACTING CEO’S STATEMENT COLOMBO MALAYSIA 7x WEEKLY HANGZHOU BEIJING 4x WEEKLY SEOUL 7x WEEKLY KATHMANDU 14x WEEKLY HANEDA 7x WEEKLY CHONGQING OSAKA 4x WEEKLY 7x WEEKLY 5x WEEKLY NARITA BUSAN 5x WEEKLY 4x WEEKLY XI’AN CHENGDU 4x WEEKLY SHANGHAI TAIPEI 7x WEEKLY 7x WEEKLY 14x WEEKLY JEDDAH 7x WEEKLY PERTH 11x WEEKLY GOLD COAST 5x WEEKLY MELBOURNE 11x WEEKLY SYDNEY FROM MALAYSIA TO THE 7x WEEKLY AUSTRALIA CHINA JAPAN KOREA NEPAL SAUDI SRI LANKA TAIWAN ARABIA World COLOMBO MALAYSIA 7x WEEKLY HANGZHOU BEIJING 4x WEEKLY SEOUL 7x WEEKLY KATHMANDU 14x WEEKLY HANEDA 7x WEEKLY CHONGQING OSAKA 4x WEEKLY 7x WEEKLY 5x WEEKLY NARITA BUSAN 5x WEEKLY 4x WEEKLY XI’AN CHENGDU 4x WEEKLY SHANGHAI TAIPEI 7x WEEKLY 7x WEEKLY 14x WEEKLY JEDDAH 7x WEEKLY PERTH 11x WEEKLY GOLD COAST 5x WEEKLY MELBOURNE 11x WEEKLY SYDNEY FROM MALAYSIA TO THE 7x WEEKLY AUSTRALIA CHINA JAPAN KOREA NEPAL SAUDI SRI LANKA TAIWAN ARABIA World CONTENTS OVERVIEW REPORT AND FINANCIAL STATEMENTS 8 MILESTONES 90 STATEMENT ON CORPORATE 12 JOURNEY THROUGH 2014 GOVERNANCE 14 ACHIEVEMENTS 97 AUDIT COMMITTEE REPORT 18 INVESTOR RELATIONS 100 STATEMENT ON RISK CALENDAR OF EVENTS 2014 MANAGEMENT & INTERNAL 20 CORPORATE INFORMATION CONTROL 21 CORPORATE STRUCTURE 103 ADDITIONAL COMPLIANCE INFORMATION 108 FINANCIAL STATEMENTS PERFORMANCE REVIEW OTHER 24 FIVE-YEAR FINANCIAL & INFORMATION OPERATIONAL HIGHLIGHTS 25 FINANCIALS & OPERATIONS 185 ANALYSIS OF AT A GLANCE SHAREHOLDINGS 188 NOTICE OF ANNUAL GENERAL MEETING PEOPLE 191 STATEMENT ACCOMPANYING NOTICE OF ANNUAL GENERAL 28 DIRECTOR’S PROFILE MEETING 43 LEADERSHIP TEAM’S 192 COMPANY DIRECTORY PROFILE 54 STATION HEADS FORM OF PROXY PERSPECTIVE 62 CHAIRMAN’S STATEMENT 64 GROUP CEO’S STATEMENT 68 ACTING CEO’S STATEMENT BUSINESS REVIEW 76 THAILAND AIRASIA X Flying to your favourite staycations 78 INDONESIA AIRASIA X SUSTAINABILITY 83 COMMUNITY 85 WORKPLACE 87 MARKETPLACE with You 88 ENVIRONMENT 2 AirAsia X Berhad • Annual Report 2014 3 AirAsia X Berhad • Annual Report 2014 As Part of AirAsia Group : OUR To be theVISION largest low-cost airline in Asia and serving the 3 billion people who are currently underserved with lack of connectivity and high fares. OUR To MISSIONbe the best company to work for whereby employees are treated as part of a big family. Create a globally recognised ASEAN brand. To attain the lowest cost so that everyone can fly with AirAsia. Maintain the highest quality product, embracing technology to reduce cost and enhance service levels. OUR VALUESWe are Allstars and we are... SAFETY CONSCIOUS Our guests’ safety is our primary concern so we carry out our functions with care. Because where safety is concerned, every little thing matters. CARING It’s a warm and friendly feeling to have, so we take pleasure in caring for our guests in ways that make them feel at home. PASSIONATE Being passionate means going the extra mile to achieve a purpose much larger than ourselves. They say passionate people can change the world and that’s something that’s very close to our hearts. FULL OF INTEGRITY We believe everything that is worth doing, is worth doing right. It’s about us doing the right things at all times. HARD-WORKING It means one team, working together towards a common goal. Whether it’s meeting our fast turnaround time or making sure we keep you connected to the best destinations at the lowest prices, we do it as a team. All for one. One for all. FUN Fun means we celebrate life. It means we laugh louder, our smiles are wider, and we can be our own unique selves. We’re a sociable bunch and we enjoy sharing ideas and solutions to make things even better. After all, fun is meant to be shared. SRI LANKA Colombo AUSTRALIAGold Coast, Melbourne, Perth, Sydney CHINABeijing, Chengdu, Chongqing, Hangzhou, Shanghai, Xi’an SOUTH KOREA Busan, Seoul SAUDI ARABIA Jeddah NEPALKathmandu 6 AirAsia X Berhad • Annual Report 2014 TaipeiTAIWAN Kuala MALAYSIALumpur OUR X-CITING DESTINATIONS JAPAN Osaka, Tokyo, Sapporo 7 AirAsia X Berhad • Annual Report 2014 SRI LANKA Colombo AUSTRALIAGold Coast, Melbourne, Taipei Perth, Sydney TAIWAN THE DESTINATION DICE STEP 1 All you need is: - Glue or double-sided tape STEP 2 Tear off the perforated area of the paper STEP 3 Fold the paper based on the crease lines XI’AN STEP 4 Use glue or double-sided tape to connect all the sides to PERTH form your dice, and STEP 5 Tadaaaa!! Roll your dice to plan for your next holiday destination! CHINABeijing, Chengdu, Chongqing, Hangzhou, Shanghai, Xi’an TOKYO GOLDCOAST SYDNEY TAIWAN Kuala Lumpur SAPPORO BEIJINGMALAYSIA CHONGQING SEOUL SOUTH KOREA CHENGDU HANGZHOU JEDDAH COLOMBO SHANGHAI BUSAN MELBOURNE KATHMANDU Busan, Seoul OSAKA TEAR HERE OUR X-CITING FOLDING AREA FOLDING AREA DESTINATIONSOUR X-CITING SAUDI ARABIA Jeddah NEPALKathmandu DESTINATIONSJAPAN Osaka, Tokyo, Sapporo MILESTONES 5 January200710 August 2 November Tan Sri Dr. Tony Fernandes and Datuk AirAsia X announces a 20% investment The first flight to Australia’s Gold Coast Kamarudin Meranun announce the by Sir Richard Branson’s Virgin Group. is launched, with pioneering assigned launch of AirAsia X. seating and pre-booked meals services. 2 October 14 June AirAsia X receives its Air Operator’s AirAsia X places an order for 15 Airbus Certificate and Air Service License A330-300 aircraft. from the Department of Civil Aviation, Malaysia. 2009 13 January 4 February The Supersize baggage policy is The Kuala Lumpur – Hangzhou, China route is launched. introduced. 13 March 17 February More than 100,000 seats have been sold, valued at approximately RM100 Passengers can make use of a web-based million. self check-in facility. 27 March 11 March An order is placed for another 10 Airbus A330-300 aircraft, bringing the AirAsia X celebrates its first flight to airline’s total order to 25 A330-300 aircraft. Stansted, London from the Low-Cost Carrier Terminal (LCCT) in Sepang. 31 October AirAsia X takes delivery of its first brand-new Airbus A330-300 aircraft in 2 April Toulouse, France. Transport Minister Dato’ Sri Ong Tee Keat sends off AirAsia X’s first flight to Tianjin, China. 2 November AirAsia X celebrates its first anniversary with a second Australian destination, Perth. 28 April AirAsia and AirAsia X partner Scicom (MSC) Berhad to establish a world-class, 2008 13 November state-of-the-art contact centre to service AirAsia X’s first flight from Kuala Lumpur to Melbourne, Australia takes off. customers from around the world. 8 AirAsia X Berhad • Annual Report 2014 MILESTONES 16 June AirAsia X orders 10 A350-900 aircraft with an option for another five. 24 June With the administration fee abolished, passengers now pay only for their AirAsia X seat and airport tax. 26 June AirAsia X sponsors the Oakland Raiders, three- time National Football League (NFL) Super Bowl champions. 20 January 6 May Self check-in kiosks2010 are introduced at the LCCT and AirAsia X launches a new route to Mumbai, India. selected regional airports. 1 July A new route to Taipei, Taiwan is launched. 4 August 10 February New routes are launched to New Delhi, India and AirAsia and AirAsia X are the title sponsors of the 2010 Tehran, Iran. 8 August AirAsia British Grand Prix at Silverstone. AirAsia X celebrates the 42nd ASEAN Day at the LCCT. 2 November Seoul, South Korea becomes AirAsia X’s 12th 2009 5 April AirAsia X’s popular Premium flatbeds are introduced. destination. 20 October A new route is launched to Chengdu, China. 8 April 9 December AirAsia and AirAsia X put a Malaysian team in the 2010 A new route is launched to Tokyo –Haneda, Japan. MotoGP World Championship. 1 April 22 June The airline launches a new route to A Memorandum of Understanding Christchurch, New Zealand. (MOU) is signed with Tune Box for the development of an In-flight 7 April Entertainment (IFE) solution. Adventurer Khoo Swee Chow is flown to eight destinations within AirAsia X’s 28 June network namely China, the UK, France, The Malaysian Government lifts route Iran, Japan, Korea, Taiwan and New restrictions on AirAsia X, with the Zealand, to scale their highest peaks, exception of Sydney.
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