LEASE-END GUIDE Prepare for Your Next Cadillac Experience

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LEASE-END GUIDE Prepare for your next Cadillac experience. IT'S TIME FOR A NEW JOURNEY TABLE OF CONTENTS You're used to looking down the road. With your lease nearing its end, we're here to help you find your next Cadillac. 03 YOUR LEASE-END OPTIONS 04 TRADE IN YOUR VEHICLE In this guide, you'll find the tools you need to 05 TURN IN YOUR VEHICLE successfully navigate the lease-end process. 06 SELECT YOUR NEXT CADILLAC

Or, visit gmfinancial.ca/en-ca/lease-end.html 09 SCHEDULE YOUR INSPECTION

WHAT SHOULD YOU DO WITH YOUR WANT TO CONTINUE THE 10 REVIEW YOUR VEHICLE’S CONDITION CURRENT LEASED CADILLAC? CADILLAC EXPERIENCE? 15 FREQUENTLY ASKED QUESTIONS

• Purchase or lease a new Cadillac and GM have many new and exciting 16 CONTACT US Cadillac or GM vehicle models available. Check your mail in the 17 WEAR-AND-USE CARD • Purchase your current leased vehicle coming weeks. You may become eligible to receive incentives toward the lease or • Turn in your leased vehicle finance of a new Cadillac or GM vehicle.

XT5 1 YOUR LEASE-END OPTIONS

OPTION 1 OPTION 2 OPTION 3

Turn in your Cadillac and Purchase your leased Cadillac Turn in your vehicle purchase or lease a new Cadillac or other GM vehicle

Are you ready for your next Cadillac? You can purchase your leased Return the vehicle to the Cadillac Visit your nearest Cadillac dealership to Cadillac at any time during your dealership where you leased it. test-drive the vehicle that’s right for you. lease period. Here’s how: Remember to bring your owner’s This is also a great time to discuss excess manual, extra set of keys and any other mileage and your vehicle’s condition. accessories that came with the vehicle.

1. Make an appointment with the 1. Contact the Cadillac dealership where 1. Take some time to review your vehicle’s Cadillac dealership where you you originally leased your vehicle condition using the excess Wear-and- originally leased your vehicle. to discuss financing options. Tear Card included in this guide. 2. Select your next Cadillac or other 2. Contact your dealership or call 2. A complimentary vehicle GM vehicle and discuss which GM Financial at 1-800-668-9777 to inspection will be arranged and financing options are best for you. request your purchase option price. performed by a GM Financial authorized inspection company. 3. Turn in your vehicle, or structure 3. Follow the instructions provided your new financing to use your to complete your purchase. 3. Make an appointment to turn in current vehicle as a trade-in. the vehicle at your originating Cadillac dealership. 4. Consider purchasing or leasing a new Cadillac or GM vehicle.

XT5 2 3 TRADE IN YOUR VEHICLE TURN IN YOUR VEHICLE

Once the vehicle inspection and any repairs are completed, please You may receive a final invoice within 60 days of returning your lease make plans to turn in your leased vehicle at a Cadillac dealership. vehicle that could include excess wear charges, excess kilometer • Set up an appointment with the dealership charges and any remaining lease liabilities on your account. We where you leased your vehicle encourage you to discuss the potential lease-end fees with your GM dealer prior to turning in the vehicle, or contact GM Financial at • The dealer should provide a “Vehicle Turn-In Receipt” to you 1-800-668-9777. • This receipt confirms that your vehicle is turned in and verifies the mileage at return

XT5

If you are facing excess kilometers or wear-and-tear charges, but are interested in LIFE IS FULL driving a new GM vehicle, discuss trading in the leased vehicle at your originating Cadillac dealership. • Schedule an appointment at the Cadillac dealership OF CHOICES where you leased your vehicle • Explore your trade-in option in detail and determine if you have any equity in your vehicle • Work with your dealer to structure your new lease or finance to incorporate your current vehicle as a trade in 4 5 SELECT YOUR NEXT CADILLAC

YOU DESERVE CONSIDER THESE CADILLAC MODELS FOR THAT NEW CAR YOUR NEXT LEASE OR PURCHASE: XT4 CTS SMELL AGAIN. XT5 CT5 XT6 CT6 We want to help you find the new Cadillac or GM vehicle Escalade/ESV XTS that is just right for you. Visit Cadillac.ca or GM.ca to learn CTS-V CT6-V more about the latest models available from Chevrolet, Buick, GMC and Cadillac. You can even build your next Ask your Cadillac dealer for more information on these vehicle online at each brand’s website. And don’t forget to and other exciting new vehicles. ask your Cadillac dealer about current offers and incentives.

6 7 SCHEDULE YOUR INSPECTION Inspection Checklist

J Clean your vehicle inside and out

Make sure all equipment CONVENIENCE is present, including: J All keys and key fobs IS KEY J Owner’s manual J Third-row seats (if applicable) Prior to turning in your leased vehicle, you under the vehicle’s manufacturer warranty. J Other accessories included should complete a complimentary pre-return in the lease package inspection, which will be performed by a GM After any repairs are completed and before Financial-authorized inspection company. When turning in your leased vehicle, please mail, J Original manufacturer wheels the inspection company contacts you to schedule fax or email repair receipts to GM Financial, at the time of the lease the inspection, scheduling it at the Cadillac so a credit can be applied to your account. J Power charging cables dealership where you leased your vehicle is a great for electric vehicles If you elect to not repair excess wear, those option. You can also schedule it at home or work. charges will be billed to your account, Remove your personal During the inspection, the inspection agent and an invoice will be mailed to you. belongings, such as: will review your vehicle’s condition and identify J Sunglasses any excess wear. After the vehicle inspection J Parking passes is complete, you will receive either a condition SEND REPAIR RECEIPTS TO: report itemizing all excess wear on your vehicle, or J Garage door openers instructions on how to access your report online. GM Financial J Aftermarket wheels Attn: Wear and Tear Department J Clear navigation of all By scheduling an inspection at the Cadillac 2001 Sheppard Ave East, Suite 600 saved addresses, erase dealership where you lease your vehicle, your Toronto, ON M2J 4Z8 programmable garage dealer can suggest helpful repairs to minimize Fax: 1-866-497-7477 door codes, and delete all your out-of-pocket expenses. Your dealer can also saved phone numbers help you determine what repairs may be covered [email protected]

8 9 REVIEW YOUR VEHICLE’S CONDITION Interior

NORMAL WEAR EXCESS WEAR

Carpet FOR THE Any removable stains. Permanent stains. UNEXPECTED

BUMPS ON Upholstery THE ROAD No upholstery holes Any interior upholstery on seats or carpet. holes, cuts or tears. During a vehicle’s life, some wear and tear is expected and considered normal. The next several pages of this guide summarize the most common wear-and-tear items and give you an idea of what we consider normal use. Using the information in this guide, along with the enclosed Wear-and-Tear Card, you can review your Mechanical items vehicle’s condition. This guide is here to identify any items that may be considered excess wear and tear and result in charges. Any malfunctioning All mechanical or nonoperational items functional. For questions about additional items not covered in this guide, equipment. contact GM Financial at 1-800-668-9777.

XT5 CROSSOVER 10 11 Exterior Wheels & Tires

NORMAL WEAR EXCESS WEAR NORMAL WEAR EXCESS WEAR

Dings and dents • Panel dents or dings • Tread depth greater than • Tread depth equal to • Fewer than four dings 2.5cm in diameter or 3mm at the shallowest point or less than 3mm at or dents less than greater, or that have (including spare tire). the shallowest point. 2.5cm in diameter per penetrated or cracked panel that have not • Tires must match • Tires have gouges, the paint surface. penetrated or cracked manufacturer’s cuts or sidewall plugs. the paint surface. • Hail damage or recommendation guidelines. Wheels with scratches. punctures on any panel. • The two tires on each • Mismatched tire size. Scratches axle match in type The two tires on each and brand name. axle do not match in type and brand name. • Panel scratches • Original manufacturer • Panel scratches that less than 10cm in wheels. • Studded tires. have penetrated length that have not Winter/snow tires are acceptable on vehicles or cracked the returned Nov. 1 – April 15, but must meet penetrated or cracked Other the above-mentioned requirements paint surface. the paint surface. NORMAL WEAR EXCESS WEAR

Glass • Chips (including • Any missing equipment • Chips (including • No missing equipment legs) equal to or (including keyless entry legs) less than 1cm in or broken parts. greater than 1cm in remote) or broken parts. diameter anywhere diameter anywhere • Any replacement part on the windshield. • Any replacement part on the windshield. that meets manufacturer’s that does not meet • Maximum of three specifications of equal • Windshield is cracked manufacturer's specifications chips allowed. quality and design. and/or broken. of equal quality and design.

12 13 FREQUENTLY ASKED QUESTIONS

WHERE DO I RETURN MY VEHICLE? HOW CAN I OBTAIN A PURCHASE OPTION PRICE? The Cadillac dealership where you leased your vehicle is best Contact the Cadillac dealership where you originally leased your qualified to assist you with the lease-end process. If you have vehicle to assist with obtaining a purchase option price or call moved a significant distance since you leased your Cadillac GM Financial at 1-800-668-9777. Please have your account number, vehicle, or you would like to turn in your vehicle at another GM or vehicle identification number available to help us quickly locate dealership, please contact GM Financial at 1-800-668-9777. your account.

WHEN DO I RECEIVE MY SECURITY DEPOSIT? CAN I TURN IN MY VEHICLE EARLY? If your lease agreement includes a security deposit, it will be Yes. You can turn in your vehicle early. However, you are still returned to you, less any remaining amounts owed under your responsible for amounts under your lease agreement. lease agreement, within 60 days of turning in your leased vehicle.

WHAT CHARGES CAN I EXPECT ON MY FINAL INVOICE? If you turn in your lease vehicle, you are responsible for any excess wear charges, remaining payments, excess kilometer charges, fees, taxes and/or citations. For answers to additional questions or for more information, contact GM Financial at 1-800-668-9777.

ESCALADE 14 15 CONTACT US

gmfinancial.ca/en-ca/lease-end.html WEAR-AND-TEAR CARD

Remove this card and hold it against your vehicle to measure any dings, dents, scratches or tears. It can also be inserted into your tire tread to measure depth.

16 17 For questions or more information, visit gmfinancial.ca/en-ca/lease-end.html.